Senior Product Designer (myHQ by ANAROCK)

Job Title: Sales & Marketing – Power Transformers Division

Location: Indore / Ludhiana

Experience Range: 5 to 14 Years

Qualification: Degree/Diploma in Electrical Engineering

About the Role:

We are seeking an experienced Sales & Marketing professional for our Transformers Division, specializing in Power Transformers and related products. The role involves driving business growth, managing client relationships, and handling the complete sales cycle from lead generation to order execution and collections.

Product Range:

• Power Transformers up to 200 MVA and 400 kV
• Generator Transformers
• Unit Auxiliary Transformers
• Special Application Transformers

Key Responsibilities:

• Sales & Business Development
• Achieve assigned sales and collection targets as per business plan.
• Generate leads, attend cold calls, and develop new business opportunities.
• Conduct sales presentations and distribute product catalogues to decision makers in SEBs, EPCs, Consultants, and Industrial groups.
• Participate in negotiations on specifications, payment terms, and timelines.
• Customer Relationship Management
• Build and maintain strong relationships with Utilities, Electrical Consultants, EPC contractors, and Industrial customers.
• Liaise with customers regularly to ensure timely communication of order changes and requirements.
• Provide timely resolution of client queries during pre-sales, execution, and post-sales stages.
• Execution & Coordination
• Document customer specifications and forward to relevant departments.
• Work closely with the Project Management Cell to ensure order execution within timelines.
• Support planning and execution teams for timely dispatch of finished goods.
• Collections & Controls
• Ensure timely collections as per established processes through proactive follow-ups.
• Market Intelligence & Strategy
• Stay updated on regional market developments and competitor activities.
• Provide insights on market trends, customer feedback, and potential opportunities for new markets or product diversification.
• Undertake pre-qualification work with high-volume customers and ensure successful approvals.

Desired Experience & Skills:

• 5–14 years of frontline Sales & Marketing experience, preferably in tendering-oriented businesses.
• Prior exposure to Power Transformers sales or similar capital equipment is highly desirable.
• Strong network with State Electricity Boards, Utilities, Consultants, EPC contractors, and Industrial customers.
• Technical orientation for selling capital goods products.
• Willingness to travel extensively for business development and customer interactions.
• Strong communication, negotiation, and relationship management skills.

to reach Million Users, is on a mission to empower students through innovative technology.

We are seeking a skilled and dedicated full-time/Part Time person for  Physics/Chemistry/Zoology Subject Matter Expert Needed,offering a base pay of INR 5000-7000 with an INR 2000-3000 performance bonus to based on work performance. It can increased to 10-15k INR as well according to your performance. Monthly incremental base pay and bonus adjustments will be made based on your outstanding performance.

Position: Call Quality Analyst

Monitoring Calls:

Listen to recorded or live calls between customer service representatives and customers.

Evaluate the call based on predefined quality metrics and guidelines.

Quality Assessment:

• Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
• Feedback and Coaching:
• Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
• Offer coaching and training to help agents enhance their skills and meet quality standards.
• Reporting and Documentation:
• Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
• Generate regular reports on individual and team performance for management review.
• Root Cause Analysis:
• Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve 
• Compliance and Policy Adherence:
• Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
• Process Improvement:
• Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
• Training and Development Support:
• Assist in the development and delivery of training materials and programs for call center agents.
• Conduct refresher training sessions on specific skills or areas identified for improvement.
• Quality Assurance Metrics:
• Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
• Monitor and analyze performance metrics to ensure they align with organizational goals.
• Stakeholder Communication:
• Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.

Qualifications:

• Minimum 2 years of experience as a Call Quality Analyst.
• Previous experience in a call center or customer service role is often preferred.
• Strong analytical skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in using call monitoring software and tools.
•  Knowledge of industry-specific regulations and compliance standards (if applicable).

The Network Engineer position provides a secure network infrastructure and resolves any network security related findings. Evaluate and analyze new technologies for potential applicability to business needs. Design, install, and support the network infrastructure capable of supporting the business processes at Citizens Energy Group. Design, test, and implement a disaster recovery process and procedures for the network infrastructure. Maintain a solid technical knowledge of computer hardware, software and applications available within the industry to support our current systems and assist in planning future directions.

Detailed Description

Essential Duties and Responsibilities:

• Responsible to provide on-call support in a 24/7 environment and remedy network outages or other interruptions.
• Maintain existing network equipment, installing new equipment and replacing faulty equipment in plant environments. Vendor and warranty management for network hardware and software.
• Design, implement, document, and test Disaster Recovery process and procedures for network infrastructure
• Manage network infrastructure backup and recovery processes
• Security and critical IOS update patch management
• Advise team for network infrastructure-related issues
• Proactive monitoring of to identify outages, service degradation, or security threats and responding accordingly
• Prepare, maintain, and adhere to procedures for logging, reporting, and statistically monitoring network data.
• Design, implement, and maintain network infrastructure to meet SLA requirements
• Design, implement, and maintain Firewall infrastructure for internal and remote use.
• Design, implement, and maintain network management platform for proactive monitoring and management of network infrastructure
• Designing, maintaining, and effectively operating Local Area Networks (LANs) and Wide Area Networks (WANs), Wireless, Internet Connectivity, and Network Security
• Prepare and ensure accuracy of documentation, procedure manuals, and help sheets for network installations, including data, voice, and video systems.
• Assist in development of business continuity and disaster-recovery plans, and maintain current knowledge of the plan. Respond to emergency network outages in accordance with business continuity and disaster-recovery plans
• Performs other duties as assigned
• This position will require an onsite presence and 80% local travel, as it will be supporting our utilities in the Greater Indianapolis Area

Job Requirements

Required Qualifications:

• Four-year degree with emphasis in Computer Science, Computer Technology, MIS or equivalent experience.
• Minimum 5 years of designing and supporting network devices and network protocols (Network switches, Firewalls, Wireless controllers and APs, BGP, OSPF, EIGRP, SIP and layer 2 protocols Spanning Tree, VPC, VDC and VTP).
• Experience with Watchgaurd Firewall, Active Directory, NPS, and RADIUS configurations
• Good interpersonal skills to interact with customers and team members
• Strong organization skills to balance and prioritize work
• Ability to work independently and as part of a team

Skills:

 Understanding of Edu-Tech Industry and ERP Sales and Business Development

 Ideation & implementation of new concepts

 Key Account Handling Capability (Schools, College, Institutions).

 Keen Interest in current Market trends.

 Go Getter, keen to learn and grow in the dynamic digital environment

 Excellent Communication Skills

 Sound Understanding of Tech based products

 Experience in sales/ EdTech industry

Role Requirement:

 New Business lead generation

 Driving & Managing Client Interaction & Educational ERP sales & marketing.

 Analyse market trends and provide insights for building future strategy.

 Identify Up-selling/Cross-selling business opportunities

 Ideation & implementation of new concepts for generating additional revenue

 Team handling, Co-ordination with the Area partners, Institutions, Channel Partners,

Product, Operations, Finance & Tech Teams.

 Revenue generation from educational institutions

 Implementation of Academic Management Systems (AMS) Services.

 Ensuring the set targets are being met.

 Manage Product presentations

 Virtual sales POC

 Key Account Management

SalesImplementation
ERP
Ideation
Insights
Sales And Business
Development
Key Account Handling
Client Interaction
MarketingStrateg

• Java/J2EE, Spring, Spring Boot, REST, JSON, Micro Services, 12 Factor Apps, Apache.
• Strong understanding of microservice architecture
• Ability to design, develop and implement scalable, elastic microservice based platforms.
• Demonstrated knowledge of OAuth token-based authentication protocol.
• Demonstrated knowledge of PCI and Security Coding Standards.
• Performs hands on coding using Java/J2EE & unit testing.
• Contribute to the Design and develop high quality software for large scale Java/Spring Batch/Micro-service Applications.
• Proficiency in the following general areas: Java (Java 1. 7/Java 1. 8), Spring Framework, Jenkins, Gradle, and GitHub.
• Experience with RESTful services, Rabbit MQ, JSON, Unix Scripting, and Hadoop is a plus.
• Core development experience in large scale enterprise Java applications using Spring Framework.
• Experience in SQL (DB2 & SQL databases)
• Strong knowledge and experience on Nginx as APIM tool Solid experience in coding and creating APIs.
•  Expertise in WSDL, XML, XSLT, JSON, XPATH and Gateway scripts
• Provide front line support for Nginx related problems by being involved in troubleshooting, root cause analysis and appropriate secure integration recommendations.
• Installation of Nginx API Gateway as per need.
• Experience in Containers and Kubernetes.
• Good linux and administration skills
• Experience on API Orchestration/Mediation/Protocol Bindings and transformation knowledge on disparate message structures
• Design, develop and implement API proxies using OpenAPI specification Analysing logs and trace for errors and exceptions Manage and publish content in Developer portal Security implementation using OAUTH, SAML, CORS 
• Must Have Knowledge of API development and its technologies.

Location: Remote Working

** Preference will be given to immediate joinee