Business Analyst

About InEvolution:

Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency.

Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams. We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth.

Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.

Our Commitment:

We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.

Primary Customer-Facing Responsibilities:

• Handle technical service and support tickets efficiently, acting as the first point of contact over chat, email, and phone support.
• Empower customers to become proficient users through education and support.
• Document customer interactions in the ticket tracking system.
• Proactively follow up to ensure all issues are resolved to the customer's satisfaction.

Key Responsibilities:

Case Analysis and Critical Thinking:

• Develop comprehensive knowledge of client products, the ticketing and chat systems and as well other tools and systems required for the successful troubleshooting and resolution of customer’s technical issues
• Conduct thorough investigations to fully understand user issues, employing effective probing techniques.

Problem Solving:

• Provide accurate information and solutions for client software products or services.
• Offer alternative solutions when necessary, guiding users through the resolution process.

Post-Resolution Follow-Up:

• Ensure customer satisfaction by following up and updating customer status before case closure.

Client and Operational Responsibilities:

• Coordinate with team leads and managers for guidance on escalated cases.
• Record detailed events and problem resolutions in system logs.
• Forward customer feedback and suggestions to the relevant internal teams.
• Propose process and knowledge resource improvements.
• Participate actively in team meetings and maintain effective communication with internal teams.
• Report to client leads and managers as required.

Requirements:

• Experience in help desk and software product technical support.
• Tech-savvy with knowledge of computer operating systems, software, and hardware.
• Preferred experience with any scripting language or basic
• understanding of API.
• Excellent written and verbal communication skills in English.
• Degree in a relevant field preferred.
• Proficiency with Microsoft Office, Google Sheets, and other business software.
• Own a desktop/laptop with a stable internet connection.
• Demonstrated proactive, learning-oriented approach with a focus on continuous process improvement.
• Ability to work with automated translators and utilize AI driven writing tools (Deepl) is preferable

Additional Information:

• Opportunity for long-term growth and additional responsibilities
• within the organization.
• The position requires approximately 9 hours of work per weekday.
• Applicants are required to have their own workstation.

Develop, record and maintain cutting edge web-based J2EE, JAVA applications.

Experience on Java Spring Framework is required.

Experience on Hibernate is required.

Experience on REST Services is required.

Object-oriented programming, design, and patterns.

Strong proficiency with:Relational database concepts and data modeling.

Good communication skills to interact with customer, understand their requirement, effectively record the requirement and implement the same. 

Clearly understand the requirement, handle a team of developers.

Design and enhance application architecture.

you should be good in react node and javascript and able to build projects on the same. 

You will be the part of India Accelerator tech team, the best startup Accelerator of india. Great learning and growth opportunity

Job Description: 

An Azure Data Engineer is responsible for designing, implementing, and maintaining pipelines and ETL/ ELT flow solutions on the Azure cloud platform. This role requires a strong understanding of migration database technologies and the ability to deploy and manage database solutions in the Azure cloud environment.

Key Skills:

·      Min. 3+ years of Experience with data modeling, data warehousing, and building ETL pipelines.

·      Must have a firm knowledge of SQL, NoSQL, SSIS SSRS, and ETL/ELT Concepts.

·      Should have hands-on experience in Databricks, ADF (Azure Data Factory), ADLS, Cosmos DB.

·      Excel in the design, creation, and management of very large datasets

·      Detailed knowledge of cloud-based data warehouses, architecture, infrastructure components, ETL, and reporting analytics tools and environments.

·      Skilled with writing, tuning, and troubleshooting SQL queries

·      Experience with Big Data technologies such as Data storage, Data mining, Data analytics, and Data visualization.

·      Should be familiar with programming and should be able to write and debug the code in any of the programming languages like Node, Python, C#, .Net, Java.

Technical Expertise and Familiarity:

• Cloud Technologies: Azure (ADF, ADB, Logic Apps, Azure SQL database, Azure Key Vaults, ADLS, Synapse)
• Database: CosmosDB, Document DB  
• IDEs: Visual Studio, VS Code, MS SQL Server
• Data Modelling,ELT, ETL Methodology

• Collection creation, access method tuning, sharding implementation, index creation, and debugging query execution to obtain top database performance.
• Execute DB upgrades on time
• Configuration of MongoDB instances, Schema and MongoDB modelling
• Table design, index utilisation, design indexing strategies , query plan analysis and Optimise performance issues
• Comprehend and translate business requirements into technical specifications and build elegant, efficient, and scalable solutions based on specifications
• Implement appropriate indexes (B-Tree, Geospatial, Text) for performance improvement
• Implement Mongo Management Service for automating a variety of tasks, including backup/recovery and performance management
• Recommend and implement best practices for Rest API integration framework/model
• Develop MongoDB and API prototypes and proofs of concept
• Implement optimal backup and recovery and assist developers in detecting performance problems using MMS and Mongo Profiler
• Work closely with the development teams to implement new features and enhancements and the maintenance and support of existing applications in production
• Automate routine DB operations with scripting
• Configure, monitor, and deploy replica sets and upgrade databases through patches
• Keep clear documentation of the database setup and architecture and plan procedures for backup in case of a data loss
• Ensure that the databases achieve maximum performance and availability
• Create roles and users and set their permissions and mentor staff on MongoDB best practices
• Write procedures for backup and disaster recovery