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A Technical Delivery Manager/Project Manager is required to join the team that will be delivering a large-scale business initiative.

The role is accountable for the technical delivery of a large-scale technical transformation project focusing on upgrading the network fabric of our key data centres. Delivery teams are located in various locations around the globe. 

Specific Responsibilities / Accountabilities:

• Technology delivery – lead the delivery across all technology teams in the workstream throughout the end to end delivery chain
• Planning - Accountable for all technology planning activities, including working closely with Workstream Lead to ensure technology plans are fully and correctly reflected in overall workstream plans and roadmaps
• Dependency management - Ensures all impacts of dependencies are addressed in the overall project plan. Effectively work across the organization to ensure all dependent teams are aligned with the project plans and schedules
• Risk and Issue Management – Ability to proactively manage risk and issues for the workstream in a timely manner and have the confidence to make decisions to mitigate or resolve when required. Work closely with workstream lead to ensure RAIDS are fully documented, mitigated and escalated as required.
• Leadership – Lead and work closely with all members of the team, including business analysts, architects, QA and development management to ensure all aspects from intake, requirements, design and testing are fit for purpose and delivered in a timely manner for planning and execution
• Team performance - Work closely with the Scrum Masters and Vendor management (where required) and QA to ensure the delivery performance of the teams throughout execution and identify opportunities to optimize to improve timeliness, throughput and quality.
• Problem solving and decision making – sound judgment at a senior management level using assertiveness and influencing skills to ensure items are discussed and decisions made and agreed in a timely manner
• Governance – Manage any workstream technology team governance and adhere to the overall programme governance to ensure all stakeholders and team members are aligned and effective in delivery
• Reporting – Ensure reporting is provided as required on a regular basis against roadmap, plans and any performance KPI’s and OKR’s for your teams
• Communication - Working closely and collaboratively with the Project management office to identify and manage all stakeholders, providing visibility and transparency
• Financial Management and Project Accounting – Providing the critical data required for the project management function to monitor and track financial health, analysing resource requirements across multiple projects or across programmes to meet strategic goals

Essential Skills/Experience Required:

• Experience in running scaled agile teams
• Previous experience of working in a large scale, Top Tier Investment Bank or for a wider Financial Services Organisation
• Experience of setting up and working on a Greenfield Programme of work
• Proven experience in delivering large-scale technical programmes in a hands-on capacity
• A software delivery background would be highly beneficial due to the technical nature of the deliverables
• Extensive stakeholder management experience up to senior level, alongside the management of external vendor relationships
• Experience of working in a complex, high-paced environment with a global team
• Excellent communication skills both written and verbal

Key Stakeholders

• Workstream Lead
• PMO
• Scrum Masters/Scrum of Scrums
• Other Delivery Managers for dependencies
• Development leads
• QA Lead
• Product Owners
• Business Sponsors
• Lead BA
• Lead Solutions architects
• Service (Release to BAU)

What we offer: 

• A multi-disciplinary role with tremendous opportunity to learn and grow in an early-stage startup.
• An open work culture - We are committed to diversity, inclusion, and equal opportunity. 
• Flexible working hours and leave policy.

Description:

As the Operations Manager, you will analyse the current state operations, propose workflows and tools that drive improvements to the app or for addressing country-specific needs. Identify and execute on opportunities, to streamline workflows and increase collaboration and productivity across the team. You will proactively track risks/issues with development, ensure business requirements are met, and advocate for future enhancements. Support the leadership team in implementing new ideas effectively within the Uable culture and manage change to maximise adoption of new tools or processes. Define operational metrics and develop reporting tools as needed, for leadership to understand business performance.

Your role/responsibilities:

• Understand the operational framework and work on efficient delivery mechanisms for customer support, Event management & programme management
• Build effective processes to handle escalations ensuring a high level of customer satisfaction.
• Work closely with learning design, product, growth, analytics teams to manage/execute the right processes.
• Ability to partner with global cross-functional business partners, engineering teams, and senior management, to identify and define short-term and long-term solutions to operational challenges.
• Leadership experience in process improvement and programme management experience in startups is a plus
• Coordinating cross function for implementing and execution of events, managing communication, managing event feedback surveys, handling post-event reports.
• Manage our events calendar, assisting with event marketing, monitoring timeframes, and delivering on event brief objectives. 

Skills/Qualifications (good to have):

• Have a proactive outlook to problem-solving and willingness to adapt in a highly demanding, collaborative, and fast-paced environment with rapidly changing direction and new challenges
• Proficient in Office Suite and Lead Management Software & project management skills
• Work with the Product Owners and coordinate with project managers and other departments to get projects released on time.
• Ability to manage, monitors and measures project portfolio status, recommending corrective action as necessary, and communicate portfolio status to their management.
• Ability to participate in interviewing, hiring, and training team members; plan, assign, and direct work; appraise performance; reward and discipline team members; address complaints and resolve problems
• Relentless focus on operational excellence by setting the right processes and improving efficiency at every step and balance attention to detail with swift execution.
• Strong quantitative analytical skills and experience developing dashboards and reporting tools using spreadsheet applications, Tableau, etc. a plus.
• Knowledge of the iOS, macOS, and App Store ecosystem a plus.

Personality: 

• You are a driven and curious person with the aptitude and agility to learn. 
• You are an extrovert and a leader who has built great teams and a team player with great interpersonal skills.
• You are detail and process-oriented person by nature. A natural problem solver and a go-getter.
• You don’t settle with what-is, you constantly strive for excellence.
• You are an explorer with the ability to investigate and get the data; define and work on multiple tasks and complete work within deadlines.
• You are a clear and concise communicator with the ability to synthesize a lot of information quickly, highlight the key takeaways, and disseminate actionable insights.

About Us:

Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a helpdesk designed to meet the needs of any industry. At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with all the endless demands of customers.

Kapture is the preferred choice of leading brands including Nykaa, Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds, Jio, Prestige and many others to build a world-class customer support ecosystem. Kapture Cx is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans across 12 countries and powers 500+ businesses globally to automate their sales and support.

Position Overview:

We are seeking a highly skilled and experienced Project Manager / Implementation Manager to lead and oversee the successful implementation of our SaaS CRM solution for our B2B customers. As a Project Manager, you will be responsible for managing all aspects of the implementation process, including team handling and people management, to ensure projects are delivered on time, within budget, and to the highest level of customer satisfaction.

Key Skills:

• 5+ years of experience in an IT services / Software product company with B2B SAAS implementation. 
• Strong project management skills with a proven track record of successfully managing complex software implementation projects, preferably in the SaaS CRM domain.
• Excellent leadership abilities to effectively manage and motivate cross-functional teams throughout the implementation lifecycle, including team handling and people management experience.
• In-depth knowledge and understanding of B2B customer needs and challenges related to CRM systems.
• Proficient in utilizing project management tools and methodologies to plan, track, and report on project progress.
• Exceptional communication and interpersonal skills to collaborate with customers, stakeholders, and internal teams, ensuring clear and consistent communication throughout the implementation process.
• Analytical and problem-solving skills to identify and address project risks and issues proactively.
• Strong customer focus with the ability to build strong relationships, understand customer requirements, and deliver solutions that meet customer expectations.

Key Responsibilities:

1. Lead and manage end-to-end implementation projects of our SaaS CRM solution for B2B customers, ensuring successful delivery within scope, schedule, and budget.
2. Build and manage a high-performing implementation team, providing guidance, support, and mentorship to team members, and fostering a collaborative and productive work environment.
3. Collaborate with sales and pre-sales teams to understand customer requirements and create project implementation plans that align with customer expectations and business objectives.
4. Develop and maintain project schedules, work breakdown structures, and resource allocation plans to effectively manage project timelines and resources, including team members' workloads and assignments.
5. Define project deliverables, milestones, and success criteria, and monitor progress against these throughout the implementation process.
6. Manage project risks and issues, proactively identify potential obstacles and implement mitigation strategies to ensure successful project outcomes.
7. Coordinate and communicate with cross-functional teams, including development, testing, quality assurance, and customer support, to ensure seamless integration and alignment during the implementation process.
8. Conduct regular project status meetings, providing updates to stakeholders and customers on project progress, risks, and issues.
9. Ensure a high level of customer satisfaction by managing customer expectations, addressing concerns, and providing timely and effective solutions.
10. Contribute to the continuous improvement of implementation processes, tools, and methodologies, identifying opportunities to enhance efficiency and effectiveness.

1. Establishes and implements project communication plans, providing status updates to affected staff and stakeholders.

2. Collects, analyzes, and summarizes information and trends as needed to prepare project status reports. Who we are. Headquartered in New Jersey (United States) with satellite offices in Mumbai and Pune (India), Asentech is an innovative technology. company that specializes in health and life sciences advancement of digital marketing and technology enablement at an enterprise-level and individually for brands. Asentech was established in 2007 and over time, our services portfolio has expanded to include. development of large-scale enterprise applications, proprietary technology platforms, campaign orchestration, omni-channel marketing, social media research, listing, Augmented Reality (AR), Virtual Reality (VR), marketing applications and Voice Apps (e.g., xReach.io). Our focus continues to be to form trusted and high valued partnerships with individual brand teams to help deliver differentiated. experiences to physicians, healthcare providers, patients, and caregivers with the goal to increase engagement, sales, and positive outcomes. About Asentech LLC JOB DESCRIPTION FOR THE POSITION OF CLIENT ENGAGEMENT MANAGER

3. Sets and tracks project milestones; manages and accounts for unforeseen delays, then realigns schedules and expectations as needed.

4. Seeks opportunities to upsell products and services to existing accounts.

5. Nurtures working relationships with clients throughout the project cycle.

6. Tracks client’s processes and provides prompt assistance when needed.

7. Designs and executes solutions tailored to client needs.

8. Leads and handles complex accounts.

9. Ensures compliance with company policies and follows ethical standards.

10. Manages client expectations and ensures delivery of client request

• Analyze, plan and develop requirements and standards in reference to the product pipeline.
• Create and manage the product plan for new tech integrations with the third-party vendors.
• Manage the current integrations with the third-party vendors for ongoing changes & requirements.
• Determine and define clear deliverables for the team members. Assign and oversee the daily tasks of technical personnel while ensuring the team is actively working toward established product milestones.
• Hold daily scrum team meetings to determine progress and address any questions or challenges regarding projects
• Establish and implement training processes and strategies for all technical personnel
• Ensure high test coverage and low post release issues through effective product planning.
• Prepare progress reports for senior management.

Qualifications

• Master's degree in Project Management or related technical field required
• Demonstrated understanding of Project Management processes, strategies and methods
• Experience mentoring, coaching and developing rising talent in the technology department
• Excellent time management and organizational skills and experience establishing guidelines in these areas for others
• Strong sense of personal accountability regarding decision-making and supervising department teams
• Experience working in a high-level collaborative environment and promoting a teamwork mentality
• Managerial experience applying analytical thinking and problem-solving skills
• Ability to predict challenges and seek to proactively head-off obstacle

We are looking for a passionate PMO Lead to be part of Enterprise PMO which responsible for the entire organization support function on compliance , adherence and Governance of Standards, Operations, Policies and Procedures. We are looking for very dynamic and energetic PMO Lead to drive the delivery governance and excellence  as per Business Objectives.  Looking of people with high level accountability and ownership to drive the things for very fast growing start-up services company in India.

The ideal candidate for this position will have at least 8
years of program management office (PMO)  with an ability to think tactically as well as strategically while leading cross functional teams in a matrixed environment. He is single point of contact for Delivery PMO and Process Governance. The primary goal of this candidate is to achieve benefits from standardizing and following project management policies, processes, and methods to be leveraged by multiple project owners. The candidate should have the ability to provide a decision support information for stakeholders (including executives) to make appropriate decisions. The candidate should also could underpin the project delivery mechanisms ensuring that all business change in an organization is managed in a controlled way.

Responsibilities:

• Transparency: providing information with a single source of the truth. Information should be relevant and accurate to support effective decision-making by stakeholders (including senior management).
• Reusability: stopping project teams from reinventing the wheel by being a central point for lessons learned templates and best practice.
• Delivery : making it easy for project teams to do their jobs by reducing bureaucracy, mentoring and process compliance. This includes the better coordination between two of delivery teams (One time Implementation and Managed Services) and other cross functional teams for SOP compliance and adherence.
• Governance: ensuring that communication to different stakeholders (including senior management) & decisions are taken by the right people , based on the right information presented. The governance role can also include audit or peer reviews, developing project and program structures, Standard Operating Procedures and ensuring accountability including of Information Security Management System as per ISO standards.
• Traceability: providing the function for managing documentation, project history and organizational knowledge.

• Create, Maintain and Own the PMO Delivery and Process Governance Metrics which includes Project Financials, Task and Ticket Metrics, Process KPI, Process Improvements, Delivery Governance and Excellence

Skills

• Gathering data about project progress and producing reports
• Developing standards and processes
• Encouraging (or enforcing where necessary) the use of those standards and processes
• Delivering training and mentoring Delivery and Process Governance PMO members and lead the team.
• Managing dependencies across multiple projects across delivery team

• MBA in Project/Operations/Systems/MIS or MCA Or equivalent
• 8-12 years’ experience in Service Desk/PMO environment, in a fast-paced though structured environment
• Strong Process and Agile Project Methodologies knowledge for managing multiple projects
• Superior verbal, written and interpersonal communication skills with both technical and non-technical audiences.
• Reporting on financial information such as Project Profitability, Claims and Invoicing
• Experience in working with agile lifecycle and/or tracking and process management tools, e.g. Zoho Projects & Desk or JIRA
• Identify and analyze opportunities and make tactical/strategic recommendations
• Hands on project management approach that includes a proven track record of project/program execution
• Need to have good understanding Competencies (AWS) and Industry specific foundations (ISMS, ISO 27001, GDPR) 
• Ability to quickly switch tasks, multi-task, be highly organized and detail oriented. 
• Ability to adapt communication style to effectively work with multiple levels within an organization 
• Experience preparing high visibility, executive level presentation materials 

We are looking for a Technical Project Manager to oversee the successful execution of projects which involve deep integrations of various systems. This TPM should be able to identify the complete requirements of all involved stakeholders and identify the technical solution with a clear breakdown of tasks required for successful completion of the project.

Responsibilities:

• Create clear requirement documents for both new projects and changes on existing technical projects
• Identify business risks and points of failure in ongoing projects
• Plan and manage releases with all the system providers
• Troubleshoot any system failures on current projects

Requirements:

• Candidate must be from IIT.
• Candidate must have knowledge on Agile and Scrum.
• 4+ Years of total experience with atleast 2+ years in project management
• Understanding of data pipelines.
• Prior experience or knowledge on IT/Telephony Systems
• Excellent interpersonal and communication skills.
• Ability to multitask - excellent planning and time management skills
• Excellent leadership abilities.

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We need a top-notch Program Manager to come join our growing team at IK

Who you are

• You have 7 - 12 years experience.
• You love the buzz of a highly productive and fast moving team.
• You’ve had 3+ years of experience planning, prioritizing and delivering the product roadmap. 
• You get your buzz from metrics, efficiencies and productivity to enable the product team to keep getting better. 
• You love interacting and managing a bunch of highly passionate and demanding stakeholders. 
• You are looking to grow fast with a company that's on a rapid growth path.

What will excite us

• Previous startup experience or experience being part of early teams.
• You are a whiz with Jira and have numbers at the tap of your finger. 
• Experience having set up agile processes for teams and you have war stories to share. 
• You don’t really care about your title, you actively contribute to product and engineering decisions. 
• You love being a leader of incredibly smart engineers. 

What will excite you?

• Complete ownership
• Experiment, fail and learn.
• High pedigree, high caliber team.
• Contribute to every area of our business. Have a real impact with your work