Technical program Manager

The test Engineer will assess software quality through manual and automated testing. He/She will be responsible for finding and reporting bugs and glitches. Ultimately, he/she will ensure that our products, applications, and systems work correctly when implemented.

Duties And Responsibilities

• Review and analyze system specifications
• Collaborate to develop effective strategies and test plans
• Execute test cases (manual or automated) and analyze results
• Create logs to document testing phases and defects
• Report bugs and errors to development teams
• Help troubleshoot issues
• Conduct post-release/ post-implementation testing
• Work with cross-functional teams to ensure quality throughout the software development lifecycle
• To complete testing in line with agreed timeframes and by following the documented business processes using the appropriate test management and automation tools.
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Skills / Attributes Required

• Strong domain experience
• Proven 3+ years experience as a QA tester
• Experience in QA methodology
• Familiarity with Agile frameworks and regression testing is a plus
• Ability to document and troubleshoot errors
• Working knowledge of test management software
• Excellent communication (verbal & written) skills
• Attention to detail
• Analytical mind and problem-solving aptitude
• Strong organisational skills
• Proven ability to work under pressure

Skills:- Manual testing, Automation, Agile/Scrum, and TMS

Key Responsibilities:

• Handle escalated voice calls transferred by L1 agents or supervisors.
• Provide expert-level support for complex issues and ensure timely resolution.
• Maintain ownership of tickets through resolution, keeping customers informed throughout the process.
• Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
• Identify patterns in escalations and suggest process/product improvements.
• Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations.
• Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
• Ensure adherence to SLAs and internal escalation protocols.
• Act as a mentor and point of contact for L1 agents when guidance is needed.

Requirements:

• 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
• Strong verbal communication skills with fluency in [English/Other relevant language].
• Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
• Ability to handle high-pressure situations and demanding customers with empathy and professionalism.
• Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.).
• Willingness to work in rotational shifts or weekends, if required.
• Bachelor's degree or equivalent preferred.

Job description

Role: Business Analyst

Experience Level: 3+years

We are looking for a N2 Japanese Business Analyst bridges our Japanese clients and internal teams. Responsibilities include client needs, conducting business analyses and ensuring successful project delivery. The ideal candidate possesses N2-level Japanese, fluent English, background in business analysis, and 3+ years of relevant experience. This role offers opportunities to work with prestigious automotive brand and cutting-edge digital technologies.

ROLES AND RESPONSIBILITIES

• Client Communication: Act as the primary liaison between Japanese clients and internal

teams. Communicate effectively in Japanese (N2 level) and English to understand and translate

client requirements.

• Project Management: Collaborate with project managers, developers, and QA teams to ensure timely and successful delivery of projects. Monitor project progress and resolve any issues that arise.
• Requirement Gathering: Gather and document business and technical requirements from

stakeholders. Ensure all requirements are clearly understood and communicated to the

development team.

• Business Analysis: Conduct detailed business analysis to understand client needs, identify

gaps, and propose effective solutions.

DESIRED EXPERTISE/TECHNICAL EXPERTISE:

• JLPT N2 or higher certification is mandatory
• Fluent English (both written and oral) communication
• Bachelors degree in business administration, Information Technology, or a related field.
• Minimum 3-4 years of experience in business analysis (domain knowledge of Automotive will

be an added advantage)

• 3+ years of experience in business analysis, preferably in the automotive or digital solutions

industry

• Analytical Skills: Strong analytical and problem-solving skills. Ability to analyze complex

business processes and propose effective solutions.

• Communication Skills: Excellent written and verbal communication skills in both Japanese and

English. Ability to convey technical concepts to non-technical stakeholders.

• Technical Skills: Familiarity with digital technologies and automotive industry trends is a plus.

Proficiency in Microsoft Office Suite and Tools like Draw.IO, Confluence.

Position: Flutter Developer

Location: Remote

Employment Type: Full-time

Experience Level: Junior/Mid-level/Senior

About Us:

At Jin Technologies, we specialize in delivering customized IT consulting, services, and technology solutions to meet the unique needs of each client. Our team of seasoned experts collaborates closely with businesses to understand their challenges and goals, crafting strategies that drive efficiency, enhance security, and foster growth. From cloud computing and data analytics to software development and IT infrastructure, we offer a comprehensive suite of services to help business succeed.

Job Summary:

We are seeking a highly skilled and passionate Flutter Developer to join our dynamic team. The ideal candidate will have a strong background in mobile application development and be proficient in building high-quality, responsive, and cross-platform mobile apps using Flutter. You will be responsible for the entire application lifecycle, including designing, coding, testing, and deployment.

Key Responsibilities:

• Develop and Maintain Mobile Applications: Design, build, and maintain high-performance, reusable, and reliable Flutter code.
• Cross-Platform Development: Create mobile applications that work seamlessly across both iOS and Android platforms.
• UI/UX Implementation: Collaborate with UI/UX designers to ensure the technical feasibility of designs and a seamless user experience.
• Integration with Backend Services: Work closely with backend developers to integrate RESTful APIs and other backend services.
• Testing and Debugging: Write clean, testable, and efficient code. Identify and correct bottlenecks and fix bugs.
• Code Reviews: Participate in code reviews to maintain code quality and share knowledge with the team.
• Continuous Improvement: Stay up-to-date with the latest industry trends, technologies, and best practices to continuously improve the development process and product quality.
• Collaboration: Work closely with other developers, project managers, and stakeholders to deliver high-quality software within project timelines.

Qualifications:

• Education: Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent experience).
• Technical Skills:
• Strong knowledge of Flutter and Dart programming language.
• Experience with third-party libraries and APIs.
• Familiarity with RESTful APIs, GraphQL, and other backend services.
• Understanding of the full mobile development lifecycle, including automated testing and building.
• Proficiency in using version control tools like Git.
• Knowledge of native mobile development (iOS/Android) is a plus.
• Soft Skills:
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration skills.
• Ability to work independently and in a team environment.
• Time management skills and the ability to handle multiple tasks simultaneously.

Job Description – Sr. Full Stack Developer

Summary

You will be responsible for the full software development Lifecyle.

Core Accountabilities

• Motivate, develop, coach, and formally appraise the Software Development team.
• Monitor & co-ordinate any management information and capacity relating to the work of the team.
• Responsible for leading the software development team and providing technical guidance.
• Responsible for full stack, architectural, solution design specification and documentation.
• Responsible for the design, development, modification, maintenance, testing and deployment.
• Develop fully integrated back-end to front-end innovative solutions.
• Design, develop and maintain database solutions associated to data driven platforms.
• Develop to high quality coding standards.
• Responsible for project version control, coding standards, branching strategy and deployment.
• As part of the full development life cycle you will be responsible for continuous integration testing, Unit Testing and Performance Testing.
• Provide advanced technical support escalated from the development support team for all Voyager systems, solutions, and data sets.
• Scope and define detailed product backlog item descriptions that feed into sprint planning.
• Provide effective technical analysis, design requirements and relevant documentation.
• Using appropriate tools to define and communicate the required solution. These may include user journeys, prototypes, and wireframes.
• Coordinate release and sprint planning & conduct daily scrum meetings.
• Develop and maintain a thorough and up-to-date working technical knowledge of digital solutions and the Voyager Worldwide product suite.
• Develop and maintain a detailed technical understanding of our products, systems, technologies, architecture, and data sets.
• Develop and maintain a thorough and up-to-date working technical knowledge and understanding of AI, ML and RPA technologies.
• It should be noted that the above list of main duties and responsibilities is not necessarily a complete statement of the final duties of the post.

Qualifications & Experiences

• 8+ years’ software engineering experience in developing data driven based software solutions.
• 2 years’ leading end to end full stack design, development and implementation.
• Excellent working technical knowledge and understanding of AI, ML and RPA technologies.
• C#.Net: i.e. (.Net Frameworks, WPF, WCF, MVC, MVVM, XAML, Xamarin)
• Python: i.e. (TensorFlow, Keras, Theano, Scikit-learn, PyTorch, NumPy, Pandas)
• JavaScript: i.e. (ES6, Node.js, NPM, Sails.js, Ember.js, React, Mocha, Electron)
• JavaScript framework experience (e.g., Ember, React, Angular)
• jQuery, CSS, and HTML
• Excellent working knowledge and understanding of version control systems such as SVN, TFS & GIT.
• Strong SQL Database design and programming skills.
• Excellent working knowledge and understanding of project management tools such as VSTS DevOps