Project Manager

Tech Support Engineer Job Description Technical Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership. To meet the qualifications specified: 1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement. 2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role. 3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage. If you possess the educational qualification, experience, and the mentioned traits, it's likely you fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner during the application. Roles and Responsibilities Technical Expertise: Provide advanced technical support to customers and internal teams. Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions. Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends. Customer Support: Act as a point of escalation for critical customer issues. Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries. Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers. Documentation and Reporting: Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides. Generate regular reports on support activities, issue trends, and resolution metrics. Quality Assurance: Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements. Perform regression testing to identify potential issues before deployment. Tech Support Engineer Job Description Communication Skills: Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution. Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving: Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems. Implement temporary workarounds and permanent fixes as necessary. Compliance and Security: Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information. Required Skill Set: MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR , DLP Tools , Firewalls , VMware/ Citrix workspace Client setup troubleshooting , Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewall’s, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.  

Responsibilities:

 Will be responsible for marketing and concept sales in B2C as well as B2B segment.

 Will be responsible for Managing Teams of different verticals like marketing, sales, administration as well as technical team.

 Will be accountable to run the center as profit center.

 Will be accountable for complete operations.

 Should be able to generate revenue through college, corporates and universities for training business.

 Will be accountable for center target and deadlines.

 Role demands a leader who can mentor and guide the team to reach the goals.

 Maintenance of process, reports is mandatory.

Key Results Area

 Month on month profit generation by effectively running the Branch.

 Always should exceed the customers expectation.

Key Results Area

 Month on month profit generation by effectively running the Branch.

 Always should exceed the customers expectation.

 Location: Bangalore, Jayanagar 4th block

 Job Type: Full-time | On-site | Mon to Sat | 9:30 AM to 6:30 PM

 Directions: https://goo.gl/maps/LQbMtGp8RqRfaWx46

Note:

 Laptop is Mandatory (company will not provide).

 No virtual interviews will be conducted.

 Maximum Age limit is 45.

• Promote and sell company products at assigned locations.
• Complete mandatory product and compliance training.
• Collaborate with members of different teams.
• Develop engaging sales pitches for different target customers.
• Collect customer contact information and follow up with leads.
• Maintain the customer database.
• Build strong customer relationships.
• Create sales, needs analysis and cost–benefit reports.
• Monitor competitor sales strategies.

Role & Responsibilities:

• Individuals are responsible for all traditional development activities analysis, design, coding, testing, and documentation.
• Add new features to existing Windows and Web-based applications in Visual Studio 2019. Interacting with internal team.
• Transform business and design needs into innovative products.
• Drive all projects to completion within deadlines.
• Perform thorough testing to find issues ahead of time.
• Engineering software needs more precise analysis & coding skillset 
• Enhance skillset by working with fortune 500 clients
• Interacting with internal team.  

Qualifications: 

• B.E in computer science or related fields.
• Hand on development experience with web & database technologies (MS SQL).
• Excellent programming & communication skills Strong problem solving, judgmental, and decision-making skills.
• Ability to work at the tactical and strategic levels of IT initiatives.
• Impressive hands-on experience in .Net technologies.
• Impressive hands-on experience and knowledge with C#, SQL, JSON, XML, Win Forms & MVC, Angular, JavaScript, jQuery , HTML/CSS, .Net Core.
• Self-Motivated, flexible & Innovative.

• Experience in building reusable, and modular UI components and ensure cross browser compatibility.
• 3+ years developing, deploying, and supporting web applications built on framework. like Django/ NodeJS/ ReactJS.
• Must have 3+ years of current experience in Python or Go
• Knowledge in writing automated tests
• Proficient in High Level Systems Integration Design
• Understanding of Accessibility and internationalization
• Proficient in source control using GitHub
• Experience with building and maintaining a SaaS product at scale
• Write code that is tested and testable and you take responsibility for the quality of the code you produce. You will be helping build the best user experience for our Anaplan platform.
• Work in a hybrid cloud infrastructure, considering the implementation of functionality through several distributed components and services.
• Express your positive energy and enthusiasm - cultural fit is a really big deal for us. we're looking for really committed people who love solving big problems and are self-motivated to get things done.
• Familiar with developing SaaS applications using Django, NodeJS, ReactJS for development, be an added plus.

Job Description

• • Collaborate with developers and UI/UX engineers to build scalable web apps
• • Design, implement and manage large applications with video streaming and complex state and high-frequency data
• • Experiment with large data sets to find interesting and valuable ways to visualize the data
• • Build reusable, testable React components that can be used between projects
• • Contribute towards building the company’s coding culture.
• • Mentor, groom junior developers and participate in code reviews

Requirements

• • 3+ years of relevant industry experience
• • A deep understanding of JavaScript
• • React, Redux or other JS framework experience
• • HTML5, CSS/SASS, Restful APIs, HTTP
• • JEST or other testing experience
• • Experience with android app development
• • Experience with CI/CD
• • Experience with Mathjax/Latex
• • Experience with large scale video streaming
• • Understanding of i18n, A11Y
• • Excellent understanding of cross-browser compatibility issues
•  

Software Engineer 

About Brew:-

We believe that the future of banking will be built on top of Cryptocurrencies and DeFi Protocols. However, in its current form, DeFi is too expensive and complex for a common person to participate in. We want to change that with Brew. 

Underneath the hood, Brew is a Wallet that makes it super simple to make deposits and take out loans on DeFi and do peer-to-peer and merchant transactions without having to worry about gas fees or navigating multiple chains and tokens. 

The founders come from a strong background in technology and product. We’re backed by some of the best investors in the startup and crypto ecosystem. We’re based out of Bangalore, India but are open to the remote too. 

Role:-

We seek engineers who are passionate about building great products and have the conviction that Crypto is going to change the world for the better. 

You may be fit for this role if you 

• Love Programming and are able to write high-quality code.
• Have between 1-3 years of experience.
• Are curious and have a willingness to learn. 
• Maintain a high degree of ownership and accountability.
• Are proficient in OOPs, Data Structures, and Algorithms. 
• Familiarity with Solidity, Node.js, React Native and C++ is a plus. 
  
  

As part of being the founding team, you will play a crucial role in shaping and building the product. In recognition of that, there will be a meaningful equity component in the compensation.

We look forward to talking to you.

Our client is a leading provider of specialised marketing services that enables businesses across different sectors to grow effectively. This decade old venture founded by a woman entrepreneur offers innovative solutions by leveraging cutting edge technology based on the individual needs of the client. Their services include market research, in- store promotions, store launches, road shows, retail merchandising, events and exhibitions, among others.

Headquartered in Mumbai, the company has presence in Delhi, Bangalore and Chennai as well as dedicated local teams across other metros and small towns in India. This agency has worked with more than 100 companies and 800 brands and delivered top notch marketing strategies through integrated BTL and digital channels. Some of its clients include ITC, Zydus Wellness, PnG, Crompton, HUL, Tata and Nestle.

• Building long-term relationships with clients
• Making presentations
• Planning and monitoring content calendars
• Addressing client queries effectively and in a timely manner
• Investigating and determining clients wants and needs
• Planning and implementing digital strategies for clients
• Presenting and training on social media strategies to clients, addressing queries
• Coordinating requirements internally within team
• Analyzing the effectiveness of digital campaigns
• Monitoring insights and analytics
• Setting up a list of KPIs to track for each client
• Preparing and presenting reports on their progress
• Keeping abreast with new trends in digital technology

Desired Candidate Profile

• Minimum 3+ years of working experience as a Digital Account Manager or field related to Client Servicing/Project Management/Customer Service
• 2 years of experience with Social Media and Google Adwords campaigns
• Strong communication skills to communicate requirements and updates with clients and internally with the team, over the phone, email and in-person
• Sense of ownership and pride in your performance and its impact on company’s success
• Ability to think critically and problem-solving skills
• Attention to detail
• Good time-management skills