We are seeking a passionate Sr. Program Manager to join our Selling Partner Experience team in India. You will partner with global stakeholders and Subject Matter Experts to define and execute an educational plan that is relevant, consistent, and compelling, working backwards from selling partner needs. You will effectively multitask and prioritize, maintaining a high level of flexibility, independence and commitment. You will have a proven record of outstanding communication with colleagues, cross-functional leaders, and external parties. You will be proactive and solution-oriented. You will be comfortable working in an international, fast-paced environment, where change and ambiguity are present as we constantly grow, improve, and innovate. Exceptional stakeholder management and project management skills are a must for this role as there will be many competing priorities and deadlines that will require strong organizational and expectation setting skills. The ideal candidate will have deep dive skills and customer obsession to have a great understanding of Selling Partner Experience and bias for action to use actionable insights to drive changes.
Role and Responsibilities:
· Own Selling Partner performance metrics in relevant area, drive SPEX improvements through education
· Lead and manage end-to-end content creation, translation and localization projects by creating storyboards, working closely with product management, WW stakeholders, cross-functional partners and external vendors
· Define strategies to increase Selling Partner engagement, create curriculums and learning tracks based on Selling Partner profiles
· Identify channel strategies to surface relevant content at the right platform, explore integration opportunities with various channels
· Develop project plans, managing time, budget, resources and quality control
· Track content usage metrics, Selling Partner satisfaction and provide recommendations for content strategy, explore opportunities for different content types
· Ensures descriptions, thumbnails and titles are optimized for easy discoverability and access, performs A/B tests
· Develop feedback loops for content improvement
· Manage multiple projects and priorities
· Manage content distribution and publishing via internal tools and our website
Subodh Popalwar
Software Engineer, Memorres
About Amazon India
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.
Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world.
Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind.
You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.
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Software Engineer, Memorres