Technical Project Manager

Job Position: Customer Care Executive (Open to Freshers & Experienced Candidates)

Location: Remote

Salary: 10,000 - 12,000 per month

Experience: 0

We are actively seeking enthusiastic individuals to join our team as Customer Care Executives. If you are passionate about helping customers and have strong communication skills, we encourage you to apply!

Key Responsibilities:

• Customer Support: Assist customers by addressing inquiries, resolving complaints, and providing clear, empathetic communication. A natural problem-solver, you’ll confidently troubleshoot issues and investigate to find the best solutions.
• Communication & Writing: Exceptional written and verbal communication skills are essential to effectively handle customer interactions.
• Technical Skills: Basic tech knowledge, along with proficiency in Excel, is required to manage and track customer information efficiently.
• Monitoring & Feedback: Continuously monitor customer interactions to identify opportunities for improvement and gather insights to help decision-makers.

Qualifications:

• Good communication skills
• Basic computer and Excel knowledge
• Patient, empathetic, and customer-oriented
• Open to both male and female candidates

If you're passionate about delivering excellent customer service, apply today and become part of a supportive and collaborative team!

Job Type: Full-time

Pay: ₹10,000.00 - ₹12,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Location:

• Lucknow, Uttar Pradesh (Preferred)

Qualifications:

- Bachelor's degree in Computer Science Engineering, or a related field (or equivalent experience).

- At least 7 years of experience in back-end development, specifically with Node.js.

- Strong understanding of JavaScript and TypeScript would be a plus.

- Experience with asynchronous programming and event-driven architecture.

- Familiarity with RESTful APIs and/or GraphQL.

- Proficient in working with databases (e.g., PostgreSQL).

- Knowledge of version control systems, particularly Git.

- Experience with cloud services (e.g., Azure Cloud) and containerization tools (e.g., Docker).

- Strong problem-solving skills and the ability to work independently as well as part of a team.

- Excellent communication and collaboration skills.

The Client is the world’s largest media investment company. Our team of experts support clients in programmatic, social, paid search, analytics, technology, organic search, affiliate marketing, e-commerce and across traditional channels.

Responsibilities of the role:

·      Manage extraction of data sets from multiple marketing/database platforms and perform hygiene and quality control steps, either via Datorama or in partnership with Neo Technology team. Data sources will include: web analytic tools, media analytics, customer databases, social listening tools, search tools, syndicated data, research & survey tools, etc…

· Implement and manage data system architecture

· Audit and manage data taxonomy/classifications from multiple systems and partners

· Manage the extraction, loading, and transformation of multiple data sets

· Cleanse all data and metrics; perform override updates where necessary

· Execute all business rules according to requirements · Identify and implement opportunities for efficiency throughout the process

· Manage and execute thorough QA process and ensure quality and accuracy of all data and reporting deliverables

· Manipulate and analyze “big” data sets synthesized from a variety of sources, including media platforms and marketing automation tools

· Generate and manage all data visualizations and ensure data is presented accurately and is visually pleasing

· Assist analytics team in running numerous insights reports as needed

· Help maintain a performance platform and provide insights and ongoing recommendations around.

Requirements :

· 5+ years’ experience in an analytics position working with large amounts of data

· Hands-on experience working with data visualization tools such as Datorama, Tableau, or PowerBI

· Additional desirable skills include tag management experience, application coding experience, statistics background

· Digital media experience background preferred, including knowledge of Doubleclick and web analytics tools

· Excellent communication skills

· Experience with HTML, CSS, Javascript a plus

Candidate should have 5-7 years of experience in both manual and automation testing. Candidate should have atleast one year experience as a lead of a QA team.

Candidate should be self motivated and passionate and should have clear understanding of agile/scrum processes

Key Responsibilities:

1. Training the field team on Sales pitch on regular basis

2. Responsible for revenue generation through sales

3. Drive the off-line lead generation activities for the cities (primarily through referrals) 4. Ensure

minimum 50% sales conversion on the leads assigned to the team 5. Figure out new channels

to generate more leads off-line and ensure conversions on the same 6. Regular evaluation of

the sales team through test and measure their performance 7. Improve the sales efficiency of

the sales team

8. Tracking MoM performance for each of the field sales team

9. Work on the reports for the management and ensure data sanity

10. Real time handling the objection during sales and assisting the field sales team when they

are in front of the client

11. Share feedback on the pricing, policy change and other circumstances which may cause

downfall in sales numbers

12. Conduct motivation sessions with team to keep their moral high

Linarc is a Silicon Valley startup and has an engineering office in Chennai, India. We are building the first integrated project management and operations support platform for the field services industry.

We are looking for an experienced backend engineer to build the heart of our platform and services. We value skills over credentials, building things rather than what college or company you worked at and expertise over experience.

What does an ideal candidate look like?

• You have worked in a team to develop complex apps. Experience building SaaS apps is a strong plus. You can work on both backend and frontend, and you specialise in frontend engineering.
• You have 3+ years of full stack development experience, a large part of which is deep frontend development.
• You have extensive knowledge of one of Vue.js, React or Angular. We use Vue.js, but are open to working with people who have worked on modern JS stacks.
• You have extensive experience of working with RESTful APIs.
• Deep understanding of Git and other collaboration tools. Do you know and use git-flow? Do you have strong opinions about git branching and release strategies? Do you use CI? Good, we would love to talk to you.

• We would love it if you have experience with one or more of Firebase/Redis/Mongo/Postgres and other backend experience, but this is not required.
• We would love it if you have experience with AWS OR other public cloud providers, but this is not required.
• High capacity for precision and attention to detail
• Ability to meet tight deadlines
• Can work independently and  should have experience in managing a  team of front end developers.