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Hi
Profile : Network Support Engineer
Experience - 3+ years
Timing - Thurs-Mon: 10:30PM to 7:30 AM
Location: NOIDA, Sec-62 ( Work from Office)
Expertise & Hands on experience with the following:
- Creating new infrastructure from scratch
- Excellent working experience of LAN, WAN management and network devices
- Linux Server installation and drivers installations configuration
- Network troubleshooting in both windows, linux environments.
- Troubleshooting of WiFi Networks
- Solid understanding of networking concepts and protocols, including TCP/IP, DNS, DHCP, BGP, OSPF, VLANs, and VPNs.
- Perform network diagnostics using tools such as Wireshark, tcpdump, and SNMP.
- Investigate security incidents and implement measures to mitigate risks. ○ Participate in on-call rotation to provide support for network emergencies.
- Working experience to manage the complex network infrastructure.
- Experience to do automation to manage network devices using scripting.
- Strong analytical and problem-solving skills with the ability to quickly diagnose and resolve network issues.
- Cisco CCNA or equivalent certification is a plus.
Scripting for automation ○ Python ○ Bash
Non-Functional Requirements:
- Performs regular audits of server security and websites exposed outside to the world.
- Documenting any processes which employees need to follow in order to successfully work within our computing system.
- Experience supporting technical teams (e.g., developers and/or IT teams)
- Strong attention to details of problems and ability to navigate complex issues in high pressure situations
- The ability to effectively collaborate with various internal teams
- Excellent critical thinking and problem solving skills.
- Ensures all the problems are resolving in a timely manner and following SLAs.
- Ability to prioritize a wide range of workloads with critical deadlines.
- Experience in a 24x7 environment.
- Good communication skills
Amazon Web Services (AWS)Position Summary:
Seeking Managed Services L2 Support Engineer/Senior Engineer for IoT projects. This role is responsible for supporting managed services & application/product support for IoT projects.
Duties & Responsibilities:
• Investigate the issue and Provide Resolution (where is the issue – device/connectivity/platform/application layer)
• Application & Platform Performance Monitoring
o Identify, categorize, prioritize, diagnose, route, track, and close the alarms raised by monitoring tools
• Recreate and verify complex performance and environmental issues with full access to the production environment
• To identify, troubleshoot and solve incidents within SLA timelines
o Log Analysis of the issues reported
o Update tickets recent status and progress on ticketing tool
o Raise a bug for issue in application functionality where a code fix might be needed
o Triaging of
▪ Mobile App issues on both Play Store & App Store
▪ Web App issues
▪ Platform(AWS) issues
• Proposing solution to recurring incidents
• Proposing some new enhancements in existing solution
• Service Mgmt. Reporting
o Status Tracking & Reporting
• Continuous Service Improvement
o Process Management & Improvement
• Managing the Production AWS platform & applications deployed along with the E2E monitoring of systems and data flow
• Incident Management
• Problem Management
• Change Management
• Risk Management
• Knowledge Management
Qualifications and Experience:
• Mandatory
o Bachelor’s degree in Electrical Engineering, Software Engineering, Computer Science, Computer Engineering, or related Engineering discipline;
o 4+ years of experience in L2 of managed services / application(mobile or web) support
o 1+ years of experience in the Smart/Connected Products & IoT workflow.
o Hands on experience in
▪ Mobile OR Web App issues troubleshooting
▪ AWS platform or certified in AWS(Solution Architect/SysOps)
• Server-less/headless architecture
• Lambda, API Gateways, Kinesis, ElasticSearch, ElasticCache, Dynamo DB, Athena, AWS IoT
▪ Linux
▪ NoSQL Database(Dynamo DB preferred)
▪ Trouble ticketing tools(Jira Software & Jira Service Desk preferred)
o Ability to differentiate between application & platform issues and proven track record of taking them to closure
• Preferred
o Hands on experience on New Relic and AWS Cloudwatch tools
o Prior experience in operation support for IoT projects (50,000+ live devices) will be an added advantage
o ITIL certification
o Experience in AWS Cloud IoT Core platform
o L3 Support experience in addition to L2
Skills and
Amazon Web Services (AWS)Sr IT Administrator
Experience - 4 - 5 yrs
Location- Hyderabad - Hybrid
Mandatory skills : AWS , VMware,trouble shooting, SQL , Problem solving
Responsibilities:
Diagnose and troubleshoot technical issues - Windows
Upgrade the network infrastructure - Windows
Install servers (VMWare and Dell Servers),devices and firewalls(Sonicwall)
Monitor the performance of servers, software and hardware
Ensure the smooth deployment of new applications and SQL DB changes(Manual,Script and CICD) on Windows Environment
Update technical documentation.
Requirements and skills:
Solid understanding of LAN/WAN and Hybrid networks
Good problem-solving and communication skills
Good experience on AD,DNS,MS SQL Server,IIS, VMware and AWS
Hand on experience on Migation of servers(File, AD and Application servers)
Good experience on AWS and VMWare ESXi networks (Miagtion, upgade, and troubleshooting)
Knowledge of security techniques.
Should have worked in complex projects
All the experience is expected in Windows Domain only. Not Linux or Unix.
Working knowledge in AWS is also mandatory.
We need people with good exposure and good attitude and willingness to work in a team.
Amazon Web Services (AWS)
Docker
Kubernetes
PythonJob description
Overview
The infrastructure for regulation-compliant AI. Train and deploy generative AI for the large enterprise.It is the most private solution for enterprise AI. Achieve best-in-class and compliant AI at the fraction of the time and cost. It is an enterprise AI platform that provides state-of-the-art and regulatory-compliant AI for a fraction of the cost. It simplifies model training across privacy-critical datasets using Federated Learning and Differential Privacy.
Ø Roles & Responsibilities:-
Proven experience as a DevOps Engineer or similar role, with a strong focus on AWS, Docker, and orchestration.
- In-depth knowledge of AWS services and infrastructure, including EC2, VPC, RDS, S3, IAM, and CloudWatch.
- Expertise in containerization technologies like Docker and container orchestration platforms such as AWS ECS or Kubernetes.
- Experience with infrastructure-as-code (IaC) tools like AWS CloudFormation or Terraform or AWS CDK.
- Strong scripting skills (e.g., Bash, Python) and proficiency in automating infrastructure provisioning and deployment processes.
- Familiarity with monitoring and logging tools such as AWS CloudWatch, ELK stack, or Prometheus.
- Knowledge of CI/CD practices and tools like Jenkins, Github Actions CI/CD, or AWS CodePipeline.
- Solid understanding of networking concepts, security best practices, and troubleshooting methodologies in a cloud environment.
- Ability to setup our on-prem software in a customer's cloud environment
Location-remote/bangalore
P.S-Only IIT madras, IIT Bombay, IIIT Hyderabad, atlassian,google,slack,zoom,e-commerce,internet & product based startup companies
XML
JavaJob Details
- Design/Build engaging solution engineering designs for pre-sales engagements
- Custom configure the Certa platform per client specification on demand
- Build and streamline solution configuration processes with a focus on reusability using Certa’s proprietary coding studio leveraging JSON, XML and proprietary configuration engine
- Understand client pain points and translate them to product requirements
- Deliver ultra-responsive support to sales team for Direct and Alliances channels
- Build team and lead efforts to implement very complex business rules in a demanding and exacting fast-paced environment
- Develop customer ready solutions to demonstrate the value of the Certa platform for Third Party Risk Management, Anti-Bribery/Corruption, Anti-Money Laundering, Fraud, Merchant Onboarding, ESG, Contract Lifecycle Management and Asset Management use cases
- Serve as liaison between sales, engineering, technology, product and clients
- Collaborate with the engineering and development team to set up or configure our software platform as per customers’ requirements, troubleshoot technical issues raised by customers, and build new features for the product
Requirements
- Associate or Bachelor’s degree in Engineering or Science or Commerce
- Coding experience and debugging are a must
- Self-learning and inherently curious behavior traits
- Comfortable in a fast-moving dynamic environment
- Hands-on, get-it-done attitude
- Independent operator capable of taking limited direction and applying the best course of action
- 2+ year’s experience in leading technical and engineering resources
- Proven track record of working in a customer-facing role
- Possess advanced knowledge of no-code applications, advanced business rules engines, business intelligence and reporting tools, techniques and algorithm
- Experience working with, and managing, stakeholders and customers
- A high level of accuracy and attention to detail is required
- Excellent communication and interpersonal skills
- Willingness to work with complex, multi-divisional, multi-geographical customers
- Ability to create structure in ambiguous situations and design effective processes
- Design and build APIs to drive existing and new features for a web-based application
Required Technical Skills
- Modern programming languages (e.g., Java, Javascript, Python)
- Business Intelligence and reporting software
- Process Documentation and Data Visualization
- Development & management methodologies including Scrum, Agile, Kanban, and Jira
- UI/UX experience, ability to work with designers/analytics
- Well-versed with ERP & BSM systems such as Oracle NetSuite & Coupa
- Soap/Rest API Integration
PythonJob Description:
Responsibilities:
- Backlog ownership: Work with the development pod as Product Owner
- Execution: Providing vision and direction to the Agile development team, and other stakeholders and creating / managing requirements
- Prioritization: Plan and prioritize the product feature backlog and development for the product
- Flow: Ensure that the team always has an adequate amount of tasks to work on
- Collaboration: Work with Development Managers, Solution Architect, Delivery, and the development team(s) on estimation in order to deliver the project or program
- Technical: Work with Solution Architects to define the technical solutions and strategy for the product features
- Quality: Work with QAs to understand, document, triage and fix live issues or bugs
- Planning: Provide backlog management, iteration planning, and elaboration of the user stories
- Expertise: Gain and maintain a deep understanding of cloud governance-based business processes and workload deployments providing focus and prioritisation to product development processes
- Product Management: Contribute to product strategy, proposition development, prioritisation and release planning
Minimum Requirements:
- 5+ years of Product ownership or related experience, with a significant part of it working on Cloud and SaaS technologies
- Outstanding collaboration, communication, listening, presentation and leadership skills
- Comfortable being hands-on in a fast-paced, ambiguous and rapidly changing environment
- Strong champion of Agile product development and tooling
- Exceptional road mapping skills and product domain knowledge
- Deep analytical, problem solving and communication skills
- Highly organised with great project management skills
- Numerate and data driven decision-maker
- Self-starter, able to work with minimal guidance and adapt to changing requirements
Desired:
- Experience of different project management tools and methodologies
- Interest in new technologies and development processes
- Interest in SaaS & Cloud computing
- AWS, Azure or GCP certification preferred.
JavaPython
PostgreSQLunderstand product ideas and business needs and help deliver these
as a series of ultra-fast experiments.
❖ Architect and implement backend services with high reliability and
scalability.
❖ Contribute to system architecture and database design.
❖ Set up best practices for development and champion their adoption.
❖ Write quality documentation and handle conflicts well to build
consensus.
❖ Learn about new technologies and incorporate them.
❖ Mentor young minds and foster team spirit.
We can provide upto 35LPA as per candidate's experience and knowledge.
- Configure assets as per their compliance applications.
- Does Hardware and software related troubleshooting.
- Addressing Application related concerns via a remote tool
- Address escalation and priority concerns (VIP users)
- Trouble shooting on all kind of desktop calls.
- Configuring network services such as LAN. Win proxy & DNS services.
- Installation & Troubleshooting of printer calls.
- Configuration of MS Outlook, Outlook Express & solving related problems on user systems.
- Installing & configuring different Windows based Application Software’s.
- Configuring and troubleshooting for RDP.
- Installing & configuring client system to the domain.
- Installing, Configuring, Monitoring & troubleshooting network printers & solving related problems on user systems.
- User profile management.
- Remote configuring enables the Remote Desktop on the host PC and add/enable Remote Desktop users.
Amazon Web Services (AWS)PythonOur client focuses on providing solutions in terms of data, analytics, decisioning and automation. They focus on providing solutions to the lending lifecycle of financial institutions and their products are designed to focus on systemic fraud prevention, risk management, compliance etc.
Our client is a one stop solution provider, catering to the authentication, verification and diligence needs of various industries including but not limited to, banking, insurance, payments etc.
Headquartered in Mumbai, our client was founded in 2015 by a team of three veteran entrepreneurs, two of whom are chartered accountants and one is a graduate from IIT, Kharagpur. They have been funded by tier 1 investors and have raised $1.1M in funding.
What you will do:
- Developing a deep understanding of our vast data sources on the web and knowing exactly how, when, and which data to scrap, parse and store
- Working closely with Database Administrators to store data in SQL and NoSQL databases
- Developing frameworks for automating and maintaining constant flow of data from multiple sources
- Working independently with little supervision to research and test innovative solutions skills
Desired Candidate Profile
What you need to have:- Bachelor/ Master’s degree in Computer science/ Computer Engineering/ Information Technology
- 1 - 5 years of relevant experience
- Strong coding experience in Python (knowledge of Java, JavaScript is a plus)
- Experience with SQL and NoSQL databases
- Experience with multi-processing, multi-threading, and AWS/Azure
- Strong knowledge of scraping frameworks such as Python (Request, Beautiful Soup), Web Harvest and others
- In depth knowledge of algorithms and data structures & previous experience with web crawling is a must
Elastic Search- Any programming knowledge (Python/ Java/ Scala)
- Good Experience Elastic search, Kibana, Logstash
- Knowledge on Dev Ops
- Preferable :- AWS or any cloud knowledge
- Ansible, Kibana any visualization tools
Position: Technical Support Engineer
We are looking for a Strong Technical Support Engineer, who can assist clients with product issues and help to maintain a high customer retention level. He/She will be responsible for inbound and outbound calls and chat from the customer base and addressing customer Technical issues and concerns. Someone who will help build a Support team for our product build for the Education sector called Academia.
Key Responsibilities
The individual role that you’ll play in our team:
● Deal directly with customers, and respond promptly to customer inquiries
● Handle issues by providing the appropriate Root cause of the issue
● Diagnose, troubleshoot, and resolve issues by asking customers about the issues they
are facing in a detailed fashion so that they understand the nub of the problems.
● Interacting with the customer to understand the issue.
● Get the triaging steps or reproduction steps
● Try and reproduce the issue on the h/w devices provided to you
● Extract and Analyse the Android app and Backend logs
● Provide the resolution shared by the engineering team to the customer.
● Work with the consulting team in understanding customer use cases and assist
accordingly
● Resolving all technical related issues, suggesting the best solution and practices to
avoid a future issue.
● Deploying software updates to the client machines and channelizing updates
Technical Skills:
Must Haves
● Knowledge on SAAS product support which has a cloud console and a mobile app -
preferably Android
● Worked with SQL, ELK or other log collection and analysing tools.
● Resourceful in understanding fundamental network, information security, IT
communication, troubleshooting, debugging and maintenance in multi-platform
environments.
Nice To Have
● Shell Scripting
● Technical troubleshooting involving monitoring web-app performance, crash analysis
etc
● Should have basic experience in writing product manuals or feature manuals.
● Understanding of MDM, EMM on either of the platforms (Android, iOS, Windows &
Mac) can be an added advantage.
Skills
● Must possess strong communication skills in English, both written and verbal
● Working experience with Partners & Customers, Voice and Remote support
● Quick learner and versatile.
● Flexible to work in different shifts
● Excellent Email communication is a must.
● Strong ownership
● An excellent problem solver with strong analytical skills
Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)
Scalefusion is a one-stop solution, focused on managing corporate-liable & dedicated
devices, tablet-based interactive kiosks, rugged devices, mobile point of sale (mPOS) and
digital signages. Our Unified Device Management dashboard is intuitive and easy to use.
It allows you to manage all your devices, apps, and content from one place.
Promobi Technologies:
ProMobi Technologies provides a leading Mobile Device Management Solution under the
brand Scalefusion. The solution allows organizations to manage Android and iOS
devices from the cloud. It offers modern mobile device management (MDM), application
management (MAM) and content management (MCM) experience for corporate-owned
devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their
Device Management.
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