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Service operations Jobs in Bangalore (Bengaluru)

11+ Service operations Jobs in Bangalore (Bengaluru) | Service operations Job openings in Bangalore (Bengaluru)

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Mizig Solutions

at Mizig Solutions

1 recruiter
Satish Barnwal
Posted by Satish Barnwal
Remote, Bengaluru (Bangalore)
1 - 5 yrs
₹1.8L - ₹3.6L / yr
Operations
Operations management
Business operations
Sales Operations
Service operations
+2 more
1. Handle end-to-end vendor management
2. Handle the sales team
3. Maintain customer coordination
4. Provide sales support
5. Maintain decent communication skills
6. Engage data management
Read more
A fast growing EdTech company - US
Agency job
via Qrata by Prajakta Kulkarni
Bengaluru (Bangalore)
3 - 5 yrs
₹20L - ₹35L / yr
Operations management
Operations
Strategic planning
IT consulting

Role Overview


The role is designed to give comprehensive exposure to the candidate to various parts of the business and intended to transition into a business leadership role in 18-24 months


Job Responsibilities: 


  • Acts as a strategic advisor to the Founder and senior management team, helping them identify priorities, strategically align their time with these priorities, and revisit these regularly to assess progress. 
  • Ensure focus on strategic initiatives of the organization so that they are not lost on urgent and daily transactions. Drive time management for the Founder around these areas of focus 
  • Key Result Areas are used to drive alignment, focus, agility, and business rhythm to achieve our strategic and business goals
  • Identify risks associated with goals for the Founder and bring them front and center to find mitigation plans and support the Founder in implementing them. 
  • Act as an Accountability partner to the Founder to ensure all commitments are met in time. 
  • Act as a key thought partner, brainstorming & identifying solutions to challenges.  
  • Manage a variety of long-term, cross-organizational projects
  • Represents Founder in meetings through various communication channels with internal and external stakeholders. 
  • Acts as the liaison between Founder and other executives, clients, and stakeholders to ensure consistent communication and ensuring involvement or decision-making at the proper time. 
  • Participates with the Founder and senior management team in strategic planning, policy development, and decision-making. 
  • Ensures timely and effective completion of projects and initiatives of the Founder. 
  • Researches and recommends new and revised policies and strategies within India & International markets
  • Determines & drives key performance indicators and how to measure team performance

Must Haves: 

  • Your attention to detail and ability to stay on top of multiple things must be exceptional
  • You must be able to multitask and drive programs or projects from ideation to execution
  • You must have great people skills, and be a highly collaborative team player
  • Have exceptional verbal and written communication skills
  • Be extremely sharp and logical, with a strong sense of curiosity to always learn more
  • High energy, strategic thinker with a data-driven, and analytical approach to solving problems  
  • Excels at building relationships and networks; influences others to achieve outcomes. 
  • Systems and process-thinker; loves creating order out of chaos. 
  • Comfortable behind or front on the stage, supporting the person in the spotlight; thrives on helping others be their best selves and anticipating their needs before they are spoken.
  • Strong consulting background, preferably from IT, with strong industry networks across various forums

Must Have Background for this Role:

  • MBA from top tier institutes (IIMs or International business schools).
  • 3-5 years of post-MBA experience at top consulting firms, high growth start-ups, VCs, or with Founders/ functional heads.
  • 1-2 years of operating experience is a plus.
Read more
An Internet Startup
Agency job
via Qrata by Prajakta Kulkarni
Bengaluru (Bangalore)
4 - 10 yrs
₹2L - ₹6L / yr
Category Management
Operations
We’re looking for an Team Lead - Catalog Operations who-
● To manage a team of Content Writers, Catalog Specialists, Quality Analysts,
Review & Digital Imaging Teams in ensuring Web content for product categories
are launched as per SLA's.
● To measure the quality of Content and Catalog and to perform targeted content
and Catalog corrections and to generate training sets in order to enable Catalog
improvements at scale.
● To coordinate with the Subject Matter Experts (SMEs) in area of content writing
and photography to provide technical and analytical guidance for Production floor
teams
● To develop a Quality team for Pre QC of the Brand information Sheet, Visual QC
team for QC of the images before upload and Post QC team for QC of the final
uploaded products and Initiated Quality Audit Process for Catalog & Content
Writers(Proofreading with score).
● To plan, organize and direct the work of subordinates or others, outline
procedures and instructions on work received, make time estimates on new jobs
received, check accuracy / quality of content creation / population done by others,ensuring records are maintained accurately, ensuring utilization of team is high,
mentor and train new team members.
● To coordinate with the customer support team for solving the customer queries
and complaints related to Catalog.
● Preparing daily, weekly and monthly reports and detailed analysis on product
creation and modification.
● To take care of product management wherein ensuring the products are live on
the website as and when required with the latest offers shared for marketing.

REQUIREMENTS
We are looking for leaders at all levels who have the hunger to work with some of the
smartest people, who are driven by a sense of purpose, and who wish to leave a legacy
in their respective domains and among their professional fraternity. We are not just
building apps or tech platforms, but rather building distributed ecosystems connected
through intelligent technology that can change the face of the food and grocery
consumption pipelines in India, forever, for the better.

An ideal candidate for this role is someone who has-
● To execute Technical Skills like:
a. Skills in data analysis and interpretation
b. Reasonable knowledge of aspects of Cataloguing like photography, photo
editing and content writing

● To also execute Behavioural Competencies:
a. Strong team-building skills, counselling skills and conflict management skills.
Must be able to conduct appraisals well and provide constructive feedback.
b. High operational orientation and willingness to “work on the floor” always and
solve problems immediately.
Read more
Disruptive Digital Healthcare Platform
Bengaluru (Bangalore)
8 - 12 yrs
₹15L - ₹20L / yr
Operations
Performance monitoring
Compliance
reviews
agility
+2 more
Are you a high-performing, collaborative, results oriented and technologically savvy person who is keen on sales in the digital industry? Then this highly visible role is for you!

Our client is the Health-tech initiative of India's largest business house. Started in 2015, it empowers healthcare providers and consumers in India. All healthcare monitoring services are made available through an app that will help connect doctors, hospitals, pharmacies, laboratories and consumers, enabling preventive and predictive healthcare. It helps the care-givers to track the entire patient journey from the initial appointment and maintaining their records, generating lab test reports to providing virtual consultation and home-care solutions. It is expected that this futuristic guide will strengthen doctor-patient relationship and enhance the in-clinic experience.
 
As Clinic Operations, you will manage the operations at company's existing family health clinics in Bengaluru city.
 
You will also support the business team in designing, rolling out, launching and managing a new format of primary healthcare clinics, in and around the city of Bengaluru.
 
What you will do:
  • Managing Operations of Existing Clinics (Managing a team of Clinic SPOCs)
  1. Delivering against annual business targets for clinics
  2. Ensuring high levels of NPS (customer satisfaction)
  3. Ensuring compliance with new SOPs for clinic operations, commercial processes, ISMS compliance etc
  4. Auditing coordination and implementation
  5. Managing Doctor & Staff Performance & Training Reviews
  • New Format Clinics - Pre-Launch
  1. Assisting the senior business team in finalising the clinic concept prior to launch:
  2. Understanding the customer value proposition and clinic offering
  3. Detailing out the physical and human infrastructure required to deliver the offering
  4. Preparing SOPs for clinic teams- customer handling, commercial, inventory, administration, information security etc
  • Launch Execution
  1. Ensuring compliance with execution plan by coordinating with internal (HR, Legal, Procurement, Product) and external stakeholders as necessary
  2. Assisting in coordinating negotiations and service by key vendors - design, construction, real estate, equipment etc-to ensure timely launch
  3. Ensuring critical path tasks: location hunting, property finalisation, fitout

 

 

What you need to have:
  • Bachelor’s in science, Tech or commerce, MBA from tier 1/2 college
  • Prior experience of managing business and operations for a cluster of at least 10 retail locations in the healthcare, wellness, or lifestyle industries
  • Experience of launching new locations, including property hunting and fit-outs (at least 5 units)
  • Process and detail-oriented
  • Excellent people skills
  • Experience in large corporate-run health/ wellness chains (Apollo Health & Lifestyle, Dr Agarwal's, Vasan Eye, Clove Dental etc)
  • Interest or prior experience in the use of digital technology to solve consumer problems
  • Agile and entrepreneurial

 

Read more
Nightingales Home Health Services
Bengaluru (Bangalore), Hyderabad, Mumbai
8 - 14 yrs
₹6L - ₹7L / yr
Operations
Retail operations
P&L Management
Clinical Operations

MINIMUM EDUCATION - BACHELORS OF PHYSIOTHERPHY
OR MHA

FINANCE MANAGEMENT

v  Monitor and achieve the budgeted Profit and Loss (P&L).

v  Develop forecasts, financial objectives and business plans.

 

OPERATIONS MANAGEMENT

 

v  Directing all operational aspects including Service distribution, customer service, human resources, administration in accordance with the region objectives.

v  Ensure all the leads for the day are addressed, converted, analyse the reasons for non conversion and work on recovery of non converted leads.

v  Ensuring all the services scheduled for the day are assigned to staffs with proper resources including logistics.

v  Complete end of the day sign off for all the services scheduled for the day.

v  Oversee  inventory Management for smooth patient care operations.

 

 

PEOPLE MANAGEMENT

 

v  Maintain the optimum manpower through the interaction with the functional leads and HR.

v  Provide leadership and guidance to Supervisors and Physiotherapists in the team.

v  Monitor and ensure implementation of  functional and behavioural training. Recommend training based on the customer feedback, business requirement and Staff performance assessment.

v  Carry out employee engagement activities which includes communication, motivation, team meetings and other welfare activities planned from time to time and build the internal employer brand.

v  Guide the employees and be responsible to take corrective actions when required including discipline.

 

QUALITY MANAGEMENT

 

v  Regularly audit electronic medical records for all the patients who are assessed and treated.

v  Ensure all the quality Audits are adhered to and audit score maintained.

v  Conduct supervisory visits in patients home to check quality of services rendered.

v  Ensure good customer satisfaction and resolution of all patient or client complaints with the help of concerned team members.

v  Adhere to high ethical standards, and comply with all regulations/applicable laws, implement best practices.

v  System compliance with Quality as per the company norms, SOPs.

Read more
Veera

at Veera

1 recruiter
Varun Jain
Posted by Varun Jain
Remote, Mumbai, NCR (Delhi | Gurgaon | Noida), Patna, Bengaluru (Bangalore), Dubai
2 - 100 yrs
₹2L - ₹4L / yr
Operations
Vendor Management
Logistics
Supply Chain Management (SCM)
Fulfillment
+1 more
Veera is a dynamic US-Based startup, working to revolutionze the way rural markets are accessed and developed. 

The Operations Lead will be responsible for desinging and deploying a rural distribution strategy with our partners pan-India. This would mean the role would consist of the following:
1. Create rural logistics scheme, detailing the physical infrastructure and partners needed
2. Work with financial entities and CFO to build a 'financial logistics' plan to limit revenue leakage in the supply chain.
3. Monitor, fulfill and service the entire Veera supply chain, setting up touchpoints for data collection.
4. Ad-Hoc tasks as needed 

Compensation will be on an options basis, with commission based on channels succesfully created. This is open to discussion. There is an opportunity for rapid career advancement, with the startup eventually looking to hire the Operations Lead into the COO (Chief Operations Officer) role. 
Read more
Lumturo

at Lumturo

1 recruiter
Rajath Kedilaya
Posted by Rajath Kedilaya
Bengaluru (Bangalore)
0 - 1 yrs
₹10000 - ₹10500 / mo
Operations
Customer Success
Microsoft Excel
Lumturo Technologies Private Limited is an on-demand field servicing platform that acknowledges the expertise of field technicians and service engineers in a diverse group of industries, including consumer electronics, consumer durables, home appliances, industrial machinery, healthcare, facility management services etc. The technicians are credible experts who can work in their industry-specific domain on an independent freelancing model.

Selected intern's day-to-day responsibilities include:

1. Engage in market research
2. Reach out to build optimal service operations network
3. Establish operations in new geographies
4. Be the company's face on ground, maintain relations with clientele and help foster growth

Only those candidates can apply who:
- should be able to speak in Kannada (and English or Hindi)
- are available for full time (in-office) internship
- can start the internship between 12th Nov'19 and 12th Dec'19
- are available for duration of 3 months
Read more
HANSUNG BEAUTY INDIA LLP
Puipuii Hmar
Posted by Puipuii Hmar
Bengaluru (Bangalore)
3 - 7 yrs
₹6L - ₹7L / yr
Operations
Supply Chain Management (SCM)
Vendor Management
Logistics
Fulfillment
+5 more
Operations Manager - retail & distribution of imported cosmetics.

- Identifying & management of distributors pan India and willing to travel for such business developement.
- Strong experience in FMCG industry & relationship management.
- Should be energetic, progressive & creative with excellent conflict resolution & problem solving skills.
- Planning & executing business growth (profit maximisation & driving sales).
- Should have strong financial technical s kills, analytical abilities, be able to give monthly report generation on KPI * general financial reporting.
- Develop & identify new business opportunities along with promotional & merchandising activities.
- Should be well organised & motivated with the ability to multitask and meet deadlines.
- Should have inventory managemnet skills, reducing shrinkages & ensure timely stock replenishment.
- Should be able to handle compliance process of imports & overlooking and management of supply to business partners within timeline.
- Mapping competition and benchmarking in terms of actegories, price point, etc.
Read more
Paix Technology

at Paix Technology

2 recruiters
Kunal Shinde
Posted by Kunal Shinde
Bengaluru (Bangalore), NCR (Delhi | Gurgaon | Noida)
9 - 16 yrs
₹10L - ₹20L / yr
Business operations
Automotive
Relationship building
Sales Operations
Truebil (Paix Technology Pvt. Ltd) is a team of young, highly motivated professionals who strive to help you buy and sell used cars in the simplest way possible. Truebil is the first platform in India which provides 100% curated, authentic & inspected car listings and manage end-to-end transaction of a pre-owned car purchase. Truebil operates marketplace along with offline stores to bridge gap between online & offline experience required in buying a high ticket size purchase. We as a team strive to bring the trust & transparency in the entire process which has long been plagued by information assymetry and make car buying quick & simple through our proprietory TrueScore Algorithm. Truebil is looking for an enthusiastic and detail oriented individual who is passionate to work in an establish start-up and loves to challenge the status quo. If you enjoy finding solutions to complex problems and work in synergy with multiple teams to contribute & be a part of the family ready to change the used car industry, come and join our flagship venture. Designation: General Manager - Business Operations Location: Delhi / Bangalore Responsibilities: Key responsibilities 1. Lead a team of executives to manage procurement and sales processes for all cars 2. Developing and maintain relationships with new car dealers and corporate leasing companies. 3. Directly responsible for achieving purchase and sales targets and overall P&L statement of the vertical. 4. Pre-existing network amongst dealers (New car exchanges, local dealers, MFC, etc) and Brokers will be ideal 5. Should have a fair understanding of the Local used-car market, pricing and demographics. 6. Will be working across teams within the organization to maximize transactions. 7. Dynamic and aggressive attitude, hustler, team-player and fast-paced executioner 8. Office and Fieldwork will be equally distributed initially to build relations and network in the used car industry. Eligibility - Minimum 9 years- experience in used cars industry - Someone with Auction experience would be ideal - Experience in sales, procurement and refurbishment - Experienced in managing large teams - Have strong hold on sales of used cars - Should have strong network with new car exchange showrooms and dealers
Read more
Bengaluru (Bangalore)
0 - 2 yrs
₹1L - ₹4L / yr
Operations
Business operations
Sales Operations
Inbound/outbound call process. Upselling added advantage. 6 days working. 4 promotions in a year. Package is not a constraint for right candidate
Read more
GreedyGame

at GreedyGame

1 video
5 recruiters
Debdutta Pal
Posted by Debdutta Pal
Bengaluru (Bangalore)
0 - 2 yrs
₹5L - ₹7L / yr
Analytics
Customer Success
Operations
As an Ad Ops manager, you have a critical role as part of the Global Performance delivery team. You are the first point of post-sales contact for GreedyGame’s biggest advertising clients. The ideal candidate will be super analytical, proactive and a clear communicator and will work with complex ad campaigns, managing and optimizing these campaigns using clear analysis to deliver results. Ad operations team would manage client relationships, but also bring to the table comfort with analysis and numbers. Key Responsibilities: - Work with sales teams to understand client expectations - Day to day management of mobile display campaigns - Work with publishing team to secure inventories required for meeting the client objective - Meet and exceeding campaign goals through campaign strategy and optimization - Work with data to arrive at insights and strategies about campaigns - Day to Day management of profit margins across all campaigns - Assist in the development of custom creative with internal departments and clients - Management of client expectations, communication and reporting metrics - Help the product management team in designing better products by communicating market realities and expectations Key Skills & Experience: - 0-1 years with online media, or other advertising experience - Candidates from tier 1 institutes - IIT, BITS, NIT only - Strong analytical skills - Exceptional relationship management and communications - Teamwork and interpersonal skills - Attention to detail - Previous experience in a fast paced start-up environment will be preferred What’s in it for you? - Opportunity to be a part of the big disruption we are creating in the ad-tech space. - Work with big brands like PepsiCo, Amazon, Marico, etc. - Office in one of the most happening places in India. - Amazing colleagues, weekly lunches and beer on fridays!
Read more
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