11+ Retail operations Jobs in Delhi, NCR and Gurgaon | Retail operations Job openings in Delhi, NCR and Gurgaon

• Aligning with the sales and growth objectives of the organisation and then driving the inbound lead generation, relationship building and conversion.
• Monitoring the incoming leads, understand the requirements and sending them an appropriate first response
• Connecting with the leads on phone / whatsapp, building a relationship, gathering more detailed requirements and sharing details about the organisation and the best suited products
• Maintaining a record of all leads and categorising them basis the stage of conversion
• Apart from our website, gathering leads from other inbound platforms like IndiaMart
• Creating proposals and quotations, and driving end to end sales process over phone/ email.
• Following up and engaging with the leads, checking with them for any questions or further information and provide them with the same
• Supporting all current customers, users and using the support conversations to drive more app downloads and more possible customers and get maximum sharing and business value from them. Every support call to be leveraged for business value.
• Executing all email, bulk message and tele calling campaigns for sales
• Innovating new ways of connecting with probable customers through digital/ telephonic means.
• Closing the leads and generating revenue as per monthly, quarterly and annual targets
• Answering all enquiries and tele support calls that come from users and customers
• Smartly using every conversation to pitch new products or getting the users to give us reviews/ feedback and sharing our app/ solutions
• Ensuring every enquiry is driven with maximum value and satisfaction, and ensuring every lead is closed with maximum sales output

• Graduate / Post Graduate with a Proven inbound sales and support experience of at least 2-4 years
• Aggressively growth oriented - both professional and personal. Must be very entrepreneurial in nature
• Demonstrated ability and work to gather requirements from the inbound leads, send them an appropriate response, engage with them, maintain their record, send them proposals and close the leads for actual business outcomes
• Excellent communication and storytelling skills in English - both written and oral
• Should be well versed with inbound and digital sales strategies
• Should have skills to execute Email, Telephonic and Chat based sales & support most effectively

• Talking to and converting leads, prospecting and discovering opportunities, negotiating deals, and as well as maintaining customer relations.
• Managing, nurturing and converting inbound leads into sales opportunities
• Identifying potential prospects using initiative and creativity, to generate outbound lead opportunities
• Actively seeking new sales opportunities through cold outreach, networking, and social media
• Gathering feedback from customers or prospects and share with internal teams
• Maintaining well organised, up-to-date and accurate sales information and activity reports in a CRM system.
• Meeting personal sales targets
• Creating and managing all processes throughout the sales cycle from start to finish
• Ensuring efficient management of the sales pipeline using those processes

As a Sales Manager, you will be developing key customer relationships and providing simple /low-level tech troubleshooting to customers with the goal to keep customers satisfied with the business products.

• 3-4 years of experience in Ed tech Sales with a proven history in managing a team
• Edtech Sales Experience is highly preferred
• Highly organized and able to multi-task
• Excellent communication and interpersonal skills
• Knowledge of customer success processes
• Patient and active listener
• Passion for service
• People Management and sales/customer service experience preferred

• Completing daily outbound call quota & talk time through allocated leads
• Creating sales pipeline & convert leads to meet and exceed targets
• Upselling and cross-selling relevant products to enrolled students/ customers
• Ensuring post-sales servicing as per the set standards
• Demonstrating a strong customer service orientation in all spheres of activities.
• Handling escalations and ensuring client satisfaction in issue resolution.

• Bachelor’s degree with a min of 60%
• 1-2 years of prior work-ex in the education industry in online sales. Experience of online sales in GMAT, GRE, or SAT is preferred.
• Excellent communication skills
• Willingness to continuously learn about colleges/ universities abroad.
• Having a GMAT / GRE score is a huge plus.