Business Analyst

Now Hiring: Process Trainer – Domestic BPO Operations | Location: Gurugram (Onsite)

Designation: Process Trainer

Department: Training & Development – Domestic BPO

Location: Gurugram (Onsite)

Relevant Experience Required

• Minimum 4 years of on-paper experience as a Process Trainer in the Domestic BPO sector
• Total experience: 4+ years in Training & Development roles preferred

Key Responsibilities

• Deliver end-to-end new hire training aligned with client processes and organizational standards
• Conduct refresher training for existing team members to ensure continuous performance improvement
• Develop and manage training modules, PPTs, and learning materials prior to training sessions
• Handle mock calls, live call barging, and post-training handover assessments to the Process Head
• Conduct feedback sessions, assess training effectiveness, and take corrective actions as needed
• Create engaging and instructional content using a variety of training formats and techniques
• Provide training on objection handling, rebuttal strategies, and customer interaction excellence
• Act as a single point of contact for managing process updates and disseminating information across teams
• Maintain and update training manuals, SOPs, process documents, and course content regularly
• Prepare detailed training performance reports and present them to HOD and Senior Management on a weekly/monthly basis
• Drive result-oriented improvement programs for existing staff to enhance efficiency and quality

Qualifications & Skills

• Graduate degree in any discipline
• Proven experience in training and development within Domestic BPO environments
• Excellent verbal and written communication skills in English and Hindi
• Strong presentation, content development, and feedback skills
• Ability to analyze training outcomes, modify methodologies, and ensure measurable improvements
• Proficiency in MS PowerPoint, Excel, and digital learning tools

Strong Performance Content Creator / UGC Creator / Short-Form Video Creator Profiles (D2C / E-commerce / Wellness)

Mandatory (Experience 1): Must have 2+ years of hands-on experience as an on-camera content creator, UGC creator, influencer, or brand face, specifically creating short-form video content for D2C or consumer brands

Mandatory (Experience 2): Proven experience in creating high-performing short-form content for platforms like Instagram Reels, YouTube Shorts, and paid Meta ads, with a strong understanding of platform-native formats and trends

Mandatory (Experience 3): Strong on-camera presence with the ability to deliver scripts confidently, naturally, and persuasively, ensuring high engagement within the first 3 seconds (hook-driven delivery)

Mandatory (Experience 4): Demonstrated ability to create performance-driven content formats such as problem–solution videos, UGC-style testimonials, product demos, objection handling, before/after storytelling, and routine-based explainers

Mandatory (Experience 5): Deep understanding of hook creation, retention techniques, and audience psychology, including the ability to shoot multiple hook variations and adapt messaging for different audience awareness levels

Mandatory (Experience 6): Experience working in high-output content environments, with the ability to produce or contribute to 20–30+ short-form creatives per week through batch shooting and iterative content creation

Mandatory (Experience 7): Strong collaboration experience with marketing, performance, and creative teams, with the ability to follow structured briefs and optimize content delivery based on performance feedback (CTR, engagement, watch time)

Mandatory (Portfolio): Must have an active portfolio (Instagram / YouTube / personal work) showcasing 3–5+ short-form videos featuring the candidate speaking on camera and demonstrating storytelling, engagement, and persuasion skills

Mandatory (Domain): Must have prior experience working with D2C / E-commerce / consumer-facing brands (health & wellness category preferred; in-house or UGC-based experience strongly preferred)

Are you someone who loves writing sharp, persuasive content? Do you enjoy crafting messages that feel like they were written just for one person — because they were? Are you excited to be part of a fast-moving team trying to win our first 100 customers in a space that hasn't seen real innovation in decades?

If yes, this is your chance to own storytelling, content, and outbound GTM for a construction AI startup built by second-time founders.

🔧 What You’ll Do (Day to Day)

You’ll work directly with the founders to build and scale our go-to-market engine from zero to one:

• Write cold emails that get responses — tailored, trade-specific, and rooted in real-world context
• Research potential buyers deeply — LinkedIn, job descriptions, project pages, and tech stacks
• Craft outreach sequences and storytelling hooks for specific personas (Estimators, Precon Managers, PMs)
• Author GTM content: email templates, case studies, landing page copy, value props, and 1-pagers
• Help shape our narrative: What problem are we solving? Why now? Why us?
• Coordinate outreach campaigns via email, LinkedIn, and niche construction networks
• Track responses, refine messaging, and learn fast from what doesn’t work
• Become an industry-native writer — your content will reflect how construction professionals think, talk, and decide

This is not a generic marketing internship. This is the front line of company building — where storytelling meets strategy and writing drives revenue.

What We’re Looking For

• Strong writing skills — especially crisp, persuasive copy in plain English
• Research ability — can you dig deep and find sharp personalization angles?
• Curiosity — you'll need to learn the language of a new industry quickly
• Ambition — you want to grow into a core GTM role, not just “do tasks”
• Grit — you’ll face silence and rejection before you see replies and deals

About AiSensy

AiSensy is a WhatsApp based Marketing & Engagement platform helping 

businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow 

their revenues via WhatsApp.

Why AiSensy?

AiSensy is building for the next wave of WhatsApp Engagement between 

Businesses and Users. We aim to solve WhatsApp Engagement for Millions

of Businesses with their users and are quite onto it! We're looking for 

energetic and growth-oriented individuals who believe in the mission and 

would love to join the FORCE.

2500+ Paying Customers 

200mn+ WhatsApp Messages done between Businesses and Users 

via AiSensy

Working with top brands like Skullcandy, Vivo, Rentomojo, BYJUS & 

more

High Impact as Businesses drive 25-60% Revenues using AiSensy 

Platform

Mission-Driven and Growth Stage Startup 

Job Summary

We are looking for a talented and creative Video Editor to join our team. The ideal candidate will have experience in video production and editing, a keen eye 

for detail, and a passion for storytelling through video.

Responsibilities

Execute the filming of high-quality professional audio and video footage 

(arrange for and operate required camera, audio and lighting equipment) and 

work with the talent to deliver within required schedules learning content 

video assets

Correctly estimate and communicate the time and effort needed to perform tasks.

Contribute to the conceptualization of projects.

Edit content in collaboration with the content team to an exceptional standard

and create repeatable / streamlined processes for on-going and future project 

needs

Ideate, create and manipulate complementary compelling and dynamic 

animated and static graphics to improve comprehension of filmed learning 

content and concepts

Create basic video edits - automated audio syncing, color correction and 

grading, audio noise removal, trimming of non-content footage, basic titling 

and logging of content

Work with the content team to determine methods to improve learning (notes,

multi-windows, illustrations, other learning aids) and technically execute the 

recommendations throughout the lifecycle of a production.

Ensure logical sequencing and smooth running of content (continuity, lip sync,

focus, order of topics, segmentation into clips)

Create the final cut rendered in appropriate formats

Be responsible for the backup and archival of final cut content according to 

SOP guidelines.

Consult and communicate effectively with team members and other company 

stakeholders and interface with other departments to execute ad-hoc video 

projects as required

Handle in-house requests for recording video, with quick editing turnaround 

time and suitable quality to enable uploading of clips onto the company’s 

social media channels

Identify equipment needs and maintain current equipment (including software

/ OS)

Continuously discover and implement new editing technologies and industry’s

best practices to maximize efficiency.

Requirements

2+ years of video editing and design experience in Adobe Premiere Pro and 

After Effects (including sound sync, audio noise removal, lower thirds titling, 

color correction, green screen keying, title animations)

Familiarity with best practices for video recording (audio levels, mic setup, 

lighting setup, camera and related equipment setup and operation)

Familiarity with screen capture software and technologies

Ability to work independently and be a proactive learner

Good communication skills – verbal and written

Excellent project management skills and ability to deliver projects according

to timelines

Qualifications

2+ Yrs. of editing experience.

A portfolio demonstrating an ability to work across a range of visual styles

Roles & Responsibilities

• You will be a key member in building modern web application platforms.
• Building user interfaces for management products
• Creating wireframes, prototypes based on the requirements.
• Building api for UI backend.
• Provide assistance in the up-gradation and maintenance of web applications.

Job Requirements

• 3 to 5 years of web development experience is required.
• Hands-on experience with api and microservice development.
• Proficiency with fundamental front-end languages such as JavaScript, HTML, CSS.
• Proficiency with JavaScript frameworks such as ReactJs.
• Proficiency with server-side languages such as NodeJs, Java, GoLang, etc.
• Exposure to wireframing and prototyping.
• Familiarity with database technology such as MongoDB.
• Good to have:
  1. Experience in UX design.
  2. Working experience on Linux environments.
  3. Working experience on Docker and Kubernetes.
  4. Working experience in microservices.
  5. Knowledge of the networking domain.

Roles & Responsibilities :-

1. Create and optimize digital campaigns on Google Ads & Facebook

2. Prepare and setup Campaign proposals on Google Ads & Facebook platform (such as Search, Display & Remarketing)

3. Measures and reports performance of all digital marketing campaigns and assesses against goals (ROI and KPIs)

4. Positive & Negative Keywords Research & Analysis Quality Score PPC Bid Management, A/B testing of ads & landing pages

5. New Strategies & Recommendations (such as Ad Extensions, Custom audience, dynamic campaigns & dynamic re-marketing etc)

6. Brainstorms new and creative growth strategies through digital marketing

7. Measure and report performance of all marketing campaigns, and assess against goals

8. Identifying new business leads and contributing to the expansion of business activities

9. Preparing campaign budgets and work schedules, as well as setting project deadlines

10. Developing link building strategies.

11. Analyzing keywords and SEO techniques used by competitors.

12. Should play a major role in enhancing brand awareness within the digital space as well as driving website traffic and acquiring leads/customers

Skills Required :-

1.At least 2 years of exp in the advertising industry.

2. leading and managing SEO/SEM

3. Experience in optimizing landing pages and user funnels

4. Experience with A/B and multivariate experiments & In-depth knowledge of Google Ads and Facebook Paid Ads

5. Solid knowledge of website and marketing analytics tools (e.g., Google Analytics, SEMRush, etc.)

6. Experience in setting up and optimizing PPC campaigns on all major search engines

7. Knowledge about LinkedIn Marketing

8. Proficiency in campaign management software, such as HubSpot Marketing

9. Extensive experience in client relationship management

• Driving the entire vision and delivery of new products, features to keep the business relevant and competitive
• Conducting market and product research to identify potential features or releases
• Managing the roadmap, prioritizing product opportunities, refining feature ideas and maintaining existing features to drive business goals
• Maintaining and updating existing features
• Producing high-level product requirements, iterating with your design and engineering teams
• Engaging stakeholders in leadership, research, data and support
• Coordinating across teams to maintain product and strategy alignment
• Coordinating go-to-market strategies when launching a new product or feature

Desired Candidate Profile

• Bachelor degree in a relevant field or equivalent experience
• Technical background will be a plus
• 10+ years’ experience in fintech product management and market strategy
• Relevant experience in a Fintech Company, especially in the Payments, Digital Banking, Open banking and API banking
• Well-versed with Fintech Innovations in the South East Asian Market
• Proven track record of working with designers, engineers and various stakeholders to coordinate, plan, execute and track product releases from beginning to end
• Strong problem-solving skills and willingness to think outside the box and roll up one’s sleeves to get the job done
• High energy, hands-on, detailed-oriented and ability to work independently
• High degree of self-initiative
• Ability to think outside the box
• Good organizing skills
• Good communication and interpersonal skills
• Team handling skills
• Ability to work and thrive within a fast paced, culturally diverse and hands-on environment