11+ KPI management Jobs in Delhi, NCR and Gurgaon | KPI management Job openings in Delhi, NCR and Gurgaon

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Roles and Responsibilities:

• Ability to synthesize complex data into actionable goals and act as the custodian for everything on data and insights.  
•  Ensuring data sanctity through instrumentation and monitoring data quality to meet the business needs of the company Developing and monitoring KPIs for each vertical of the business.
• (Revenue/Sales/Finance/Campaigns/Content/Marketing), and at an overall business level and constantly driving the company towards meeting the KPIs.
• Generating product and user insights and working closely with the Product manager to make product and design decisions
• Having a product out view towards problem-solving – Market and competitor research to understand the trends in product design, continuous A/B testing to grow the product KPIs, etc
•  Owning and improving the core issues related to the product.
• Create and maintain client relationships.
• Stay up to date with new products/services and competitors
• Interpersonal skills to work closely with various stakeholders who may have competing interests

Requirements:

• Previous experience in Business / Systems Analysis or Quality Assurance
• 2-5 years of experience
• A degree in IT / Computer Science
• Proven experience in eliciting requirements and testing
• Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
• Solid experience in writing SQL queries
• Basic knowledge in generating process documentation
•  Strong written and verbal communication skills including technical writing skills

Life at Rezo.AI:

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
•  A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites and blow off steam with your work buddies.

Perks & Benefits:

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship. Get the best-in-class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here:

http://www.rezo.ai/" target="_blank">www.rezo.ai

Cold Calling, Business Development and Lead Generation via Phone, Email and Web.

Direct Selling and Target Based (Field Sales/Out Side Sales).

Prepare and follow up on sales quotations made to clients.

Will be responsible for client retention, per client revenue optimization & renewals.

Handle client queries/escalations.

Should have effective sales & negotiation ability.

Interacting with vendors for product upload in their respective Domain.

Manage and create product listing and another day to day activities on portal

Improve Customer perception and product-wise market share, a good understanding of technical and market feasibility of the product.

Must have a Laptop & Bike

About Us 

One of India's leading Renewable Energy Consultants, working with large commercial and Industrial clients and helping them choose the right Renewable Energy solution for them.

Job Profile Manager / Senior Manager– Strategy & Business Development, Renewable Energy

Qualification 

• MBA –from a reputed B school or comparable qualification with 3-8 years of experience either in B2B sales or Renewable Energy Consulting 

Office Location: Noida

Who we’re looking for

• We’re looking for a unicorn – the best of the best.

• Someone who lives, breathes, eats, sleeps, and dreams of Renewable Energy and consultative selling process.

• Someone who has a fire in their belly for business development and can expand a region single-handedly

• Someone who will be at the front of the company and can drive sustainable financial growth by boosting sales and forging strong relationships with clients

• Someone who is charged up to contribute and take ownership

• Someone who can crush their targets - Deliver and exceed their own goals

Responsibilities Strategize in Business Models and Business Plans

• Work with higher management in formulating business strategies

• Research for new markets and know-how of the renewable industry

• Assist and strategize in new products & services

• Making business plans and financial models

Generating Enquiries and Sales Meetings

• Prepare for meetings/calls via structured research about the target client 

• Having effective sales meetings/calls in order to:

• Understand the renewable energy requirement of the client

• Position the company as their preferred Renewable Energy advisor and the best choice for the client

Sales Proposals/Transaction Management

• Create presentations based on the client’s requirements

• Coordinate with the Business Partners to generate proposals

Deal Closure/Sales Conversion

• Negotiate win-win deals

• Maintain profitability index as per management guidelines

Team Management

• Develop entry-level staff into valuable salespeople

• Accountable for achieving its own as well as its team sales target

Candidate Profile 

• Should have good business analytical skills

• Proficient in financial model skills

• Should have excellent skills in office tools like Excel, PowerPoint, etc.

• Should have excellent Communication Skills and be a team player

• Should be a go-getter, focused, ambitious, sales expert and driven to succeed, result orientated, hungry for growth

Perks & Benefits 

• An absolute action-packed, fun, and demanding workplace lets us thrive in a team-based environment with passion, fun, pride, and teamwork as our core values.

• Other than fixed compensation, we offer attractive (equivalent to 80% of the salary) quarterly performance incentives, team outings, and an international trip for the star performers

Position Snapshot

Role: Business Development Executive

Employment Type: Full-Time

Location: On-Site (NIET A Block,5th floor, Greater Noida)

Shift: 10 am to 5 pm (Sundays off)

Salary: 15000 INR - 20000 INR (+5000 INR)

Who We Are

Uneako is an amalgamation of the words “unique” and “eco”. The company was envisioned by two young brothers, now a proud host of young minds from across the country, striving to generate environmental awareness. Our aim is to curb the environmental threats of climate change and plastic pollution by introducing and promoting an exclusive and innovative range of eco-friendly product solutions for office, home, and gifting utilities. Our products are carbon positive, aided by green technology and support the marginalized communities both socially and economically.

Position Summary

As a Business Development Executive, you will have the opportunity to learn and contribute to various aspects of the company’s business development efforts. You will work closely with the business development team to support their initiatives and help drive growth for the company. This opportunity will provide you with valuable experience in the advertising industry and expose you to the strategies and tactics involved in attracting new clients and expanding existing relationships

Job Requirements

•  A bachelor’s degree in a relevant field.
•  Completed or pursuing Master’s degree (MBA or any relevant degree or diploma)
•  Salesforce experience or any other role-related experience is a plus.
•  Strong new business development skills.
•  An awareness of metrics and an appetite for setting and achieving goals.
•  Strong communication and presentation skills
• CRM experience is preferred
•  Excellent communication skills- both written and verbal
•  Flair for writing and developing a crisp pitch.
•  Networking and Team Management skills.
•  Data analyzing and researching skills.
•  Should have good energy and charm.
•  Strong desire to work in a performance-based culture.

 Job Responsibilities

  Developing goals for the development team and business growth and ensuring they are met.

I) Identification & Planning:

•  Generating leads via cold calling, emailing, and other lead-generation activities
•  Identify new customer segments & markets to tap into based on seasonal trends

II) Lead generation and Cold calling

•  Contacting potential clients to establish rapport and arrange meetings.
•  Planning and overseeing new marketing initiatives.
•  Calling the potential leads and taking it to close

 III) Market Research & Expansion

•  Researching organizations and individuals to find new opportunities.
•  Increasing the value of current customers while attracting new ones.
•   Finding and developing new markets and improving sales.

Our organization is looking for a team of dedicated and committed students who would believe in our cause & work towards sustainable growth and development. We would be more than happy to provide any further details, if at all required.

For more information: http://www.uneako.com/

http://www.instagram.com/uneako_

Desired Candidate Profile

• A Bachelor’s degree in Business or related field or an MBA
• A minimum of 3 years’ experience in business analysis or a related field
• Exceptional analytical and conceptual thinking skills
• The ability to influence stakeholders and work closely with them to determine acceptable solutions
• Excellent documentation skills
• Fundamental analytical and conceptual thinking skills
• Experience creating detailed reports and giving presentations
• Competency in Microsoft applications including Word, Excel, PowerPoint and Outlook
• Excellent planning, organizational and time management skills

• Associated with the Group President to drive operational efficiency and sustainable growth in the group entities.
• To prepare business plans and investor pitch decks as per client requirements.
• Analysed the cost effectiveness of the organization
• Designing the business models and roadmaps of various group entities Conducted research to analyse industry trends and fashioned valuable decks to bring forth a strategic direction for the entities.