Our client is a producer of superior quality products. Our client is the largest single location manufacturing facility in India with certifications of ISO 9001, 14001, OHSAS 18001 along with other product specific certifications.
What you will do:
- Generating and distributing management reports in accurate and timely manner
- Providing recommendations to update current MIS to improve reporting efficiency and consistency
- Performing data analysis for generating reports on periodic basis
- Providing strong reporting and analytical information support to management team
- Generating both periodic and ad hoc reports as needed
- Analysing business information to identify process improvements for increasing business efficiency and effectiveness
- Providing customer support and assistance in issue troubleshooting and resolution
- Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
- Leading ongoing reviews of business processes and developing optimization strategies
- Staying up-to-date on the latest process and IT advancements to automate and modernize systems
- Performing requirements analysis
- Documenting and communicating the results of team efforts
- Effectively communicating team insights and plans to cross-functional team members and management
- Gathering critical information from meetings with various stakeholders and producing useful reports
- Working closely with distributors, team and managerial staff
- Ensuring solutions meet business needs and requirements
- Managing projects, developing project plans, and monitoring performance
- Updating, implementing and maintaining procedures
- Prioritizing initiatives based on business needs and requirements
- Monitoring deliverables and ensuring timely completion of projects
Desired Candidate Profile
What you need to have:- A Bachelor’s degree in Business or related field or an MBA
- A minimum of 3 years’ experience in business analysis or a related field
- Exceptional analytical and conceptual thinking skills
- The ability to influence stakeholders and work closely with them to determine acceptable solutions
- Excellent documentation skills
- Fundamental analytical and conceptual thinking skills
- Experience creating detailed reports and giving presentations
- Competency in Microsoft applications including Word, Excel, PowerPoint and Outlook
- Excellent planning, organizational and time management skills
Subodh Popalwar
Software Engineer, Memorres
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Job Title: State Sales head Job Category: Full time
Qualification Graduate in computer science, BE, /MBA Location Maharastra State
Salary Range 50000 PM + Incentives Experience: More than 5 years
Position Overview: We are seeking a State Sales head with a passion for education and a proven track record
in sales to lead and expand our presence in the Maharastra state. Ambitious and energetic candidates required
expertise in customer acquisition strategy & dedication for effective sales & marketing strategy to drive
sustainable financial growth with forging strong relationships & product knowledge.
Key Responsibilities:
● Sales Strategy: Develop & execute a comprehensive sales strategy that aligns with the company's
goals and objectives. Continuously evaluate and refine the strategy based on market trends & customer
feedback.
● Revenue Growth: Meet and exceed revenue targets by identifying business opportunities, negotiating
contracts, and managing the sales pipeline. Foster long-term relationships with key accounts.
● Market Analysis: Stay updated on industry trends, customer needs to inform product development and
sales strategies. Conduct market research,competition & competitor analysis to identify opportunities
for growth.
● Sales Process Optimization: Implement & improve sales processes, systems & follow the best
practices in sales and customer relationship management, use tools to enhance efficiency &
effectiveness.
● Reporting and Analysis: Regularly analyze sales data and performance metrics to provide insights
and recommendations for improvement. Present reports to senior management to track progress and
make informed decisions.
● Customer Engagement: Collaborate with the marketing team to create targeted marketing campaigns,
promotions, and events to attract and retain customers. Ensure exceptional customer satisfaction
through effective communication and support.
● Collaboration: Identify and establish strategic partnerships with educational institutions, organizations
& other stakeholders to expand the company's reach and influence in the EdTech sector.
Qualification and experience:
● Proven working experience as a State Sales head in K-12 or CBSE school business,
● Proven sales track record, computer Proficiency for proposal development & CRM tools
● Market knowledge, strong relationship is expected with ability to build rapport
● Good analytical & Strong problem solving skills, listening and questioning skills, combined with the
ability to interact confidently with clients, able to work under pressure in result oriented manner
● Graduate from any branch computer science, MBA, BA, B.Com
● Edtech/Book publisher or sales & marketing experience are added advantages
Company Profile: Scholarclone is an innovative EdTech company committed to transforming education
through cutting-edge technology solutions. We provide a range of online learning & administrative platforms,
resources, & tools designed to empower educators and learners alike. With a mission to make education
accessible and engaging, administrative solutions and integrated business applications to a wide spectrum of
clients including education institutes.
Primary Customer Facing Responsibilities:
- Handle customer service and support tickets efficiently, acting as the first point of contact over phone or email.
- Proactively communicate with customers regarding post-purchase support, including order installation, refunds, and payment issues.
- Utilize our client ticketing system to ensure prompt and effective resolution of customer queries.
Key Responsibilities:
Case Analysis and Critical Thinking:
- Develop comprehensive knowledge of client products and the ticketing system.
- Conduct thorough investigations to fully understand user issues, employing effective probing techniques.
Problem Solving:
- Provide accurate information and solutions for client software products or services.
- Offer alternative solutions when necessary, guiding users through the resolution process.
Post-Resolution Follow-Up:
- Ensure customer satisfaction by following up and updating customer status before case closure.
Client and Operational Responsibilities:
- Coordinate with team leads and managers for guidance on escalated cases.
- Record detailed events and problem resolutions in system logs.
- Forward customer feedback and suggestions to the appropriate internal team.
- Suggest improvements to processes and knowledge resources.
- Participate actively in team meetings and maintain effective communication with internal teams.
- Report to client leads and managers as required.
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- Experience in help desk, software product support, and customer service.
- Tech-savvy with knowledge of computer operating systems, software, and hardware.
- Excellent written and verbal communication skills in English.
- Degree in a relevant field preferred.
- Proficient with Microsoft Office, Google Sheets, and other business software.
- Own a desktop/laptop with a stable internet connection.
- Demonstrated proactive, learning-oriented approach, with a focus on continuous process improvement.
Additional Information:
- This is a fully remote position with a 5-day work week.
- Requires approximately 9 hours of work per weekday.
- Compensation is competitive and billed hourly.
- Opportunity for long-term growth and additional responsibilities within the organization.
Our Commitment:
We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.
Benefits:
- Work-from-home flexibility.
- Career advancement opportunities and professional development support.
- Supportive and collaborative team environment.
Application and Selection Process:
Initial Application:
- Interested candidates should submit their resume along with a cover letter detailing their relevant experience and why they are a good fit for this role via the Cutshort Application Portal.
Written Assessment:
- Selected candidates will be invited to complete a written assessment. This assessment is designed to evaluate technical and customer service skills and must be completed within 2 hours of commencement to ensure authenticity. Instructions and a deadline for the assessment will be provided upon selection.
Virtual Interview:
- Candidates who successfully pass the written assessment will be invited to a virtual interview with key stakeholders. This round will focus on assessing cultural fit, communication skills, and problem-solving abilities.
Onboarding and Training:
- Candidates who clear the interview stage will proceed to onboarding and training, marking the final stage of the selection process. This phase will familiarize them with company policies, tools, and the specific responsibilities of their role.
About Inevolution
Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency. Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams.
We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth. Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.
Company Web : https://inevolution.in/
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Follow CutshortSubodh Popalwar
Software Engineer, Memorres