Business Analyst

Key Responsibilities

• Collect, consolidate and manage data from various internal systems, SaaS platforms, CRM/ERP modules, logs, and databases.
• Generate daily, weekly, monthly, and ad-hoc MIS reports and dashboards for operations, sales, finance, customer-support or other relevant teams.
• Use advanced Excel to build, maintain, and manage complex spreadsheets — including pivot tables, VLOOKUP / HLOOKUP / INDEX-MATCH, SUMIF/COUNTIF, conditional formatting, charts/graphs, macros/VBA (if needed) to automate routine reporting tasks.
• Validate and clean data — ensure data integrity, consistency; identify and rectify discrepancies or anomalies.
• Collaborate with cross-functional teams (product, operations, support, finance, sales) to understand their data/reporting needs and deliver appropriate reports/insights.
• Provide ad-hoc data analysis or custom reporting as required by management or US stakeholders.
• Maintain documentation of reporting processes, data definitions/SOPs, report templates, and standard workflows.
• Ensure timely delivery of reports — especially considering night-shift schedule — so that US-based stakeholders receive data at start of their business day.
• Identify opportunities for process improvement and automation to make MIS reporting more efficient and reliable.

Required Skills & Qualifications

• Bachelor’s degree (in IT, Computer Science, Business, Statistics, or related field) or equivalent.

• Strong proficiency in Microsoft Excel — including advanced formulas/functions (VLOOKUP/HLOOKUP/INDEX-MATCH), pivot tables, charts/graphs, conditional formatting, data cleaning, data validation.
• Ability to build and maintain dashboards/reports; comfortable using Excel for recurring and ad-hoc reports.
• Strong analytical and problem-solving skills; ability to work with large datasets, identify trends, anomalies, and draw insights.
• Good communication skills — ability to coordinate with different teams/stakeholders, understand requirements, and present data/insights clearly.
• Readiness for night-shift work from office; ability to work independently, meet deadlines and manage time effectively.

Client Reporting Specialist (Immediate Joiners Only) C2C Position

Business Intelligence & Client Reporting

.Hands-on experience in Request Intake, Triage & Prioritization, and SLA-driven delivery management.

• Experience in a Business Intelligence, data analytics, or enterprise/client reporting

environment.

• Familiarity with Agile/Scrum delivery and daily standup routines.

• Exposure to data visualization or reporting tools (e.g., Qlik, Power BI, Tableau, Looker).

• Prior experience in a contract or staff-augmentation capacity supporting an established

internal team.

Mandatory skills and experience:

• Hands-on experience working in an ITIL-aligned application support or service management environment.
• Strong experience in:
• Request intake and management
• Ticket triage and prioritization
• SLA monitoring and tracking
• Escalation management
• Stakeholder communication and coordination
• Ability to work closely with business users, support teams, and reporting stakeholders to ensure timely resolution of issues and requests.
• ITIL Foundation certification is preferred.

Responsibilities of the Intern:

• Assist in the day-to-day operations of the firm, ensuring smooth and efficient workflow.
• Support the implementation and refinement of operational processes and procedures.
• Conduct research and analysis on market trends and competitor activities.
• Help in the preparation of reports, presentations, and other operational documents.
• Collaborate with various teams to gather information and ensure project timelines are met.
• Identify areas for operational improvement and propose solutions.
• Maintain accurate records and databases for operational tracking.
• Assist in managing communication channels and stakeholder interactions.
• Contribute to special projects as assigned by the management team.
• Ensure compliance with company policies and industry regulations.

Requirements:

• Currently pursuing or recently completed a degree in Business Administration, Finance, Economics, or a related field.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work independently and as part of a team.
• Detail-oriented with strong organizational skills.

Skills and Qualifications:

• Demonstrated ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• A proactive approach to identifying and resolving operational challenges.
• Excellent interpersonal skills for effective collaboration and communication with team members and stakeholders.