Business Analyst

Role: Our client is looking for a highly motivated Support Operations Manager to oversee our growing support function and ensure seamless operations for our B2B SaaS platform. In this role, you will lead and mentor a team of Customer and Technical Support Specialists, drive process improvements, and act as the escalation point for complex technical issues. Your work will directly impact customer satisfaction, retention, and the overall success of client's support delivery.

Responsibilities:

Team Leadership and Operations Management:

• Supervise, mentor, and coach a team of Customer and Technical Support Specialists.
• Monitor team performance through KPIs (e.g., response time, resolution time, CSAT).
• Set goals, conduct regular one-on-ones, and support career development.
• Drive hiring, onboarding, and training of new support team members.

Customer Support Oversight:

• Oversee the resolution of high-impact or escalated customer issues.
• Maintain a high level of customer satisfaction by ensuring timely and quality responses.
• Continuously assess team workloads and adjust resource allocations to ensure optimal coverage.

Process Improvement and Strategy:

• Develop and implement support processes, SLAs, and quality assurance measures.
• Identify patterns in support tickets and collaborate with product/engineering to mitigate recurring issues.
• Lead initiatives to improve ticket deflection through documentation, self-service resources, and product enhancements.

Cross-functional Collaboration:

• Act as the voice of the customer internally by sharing feedback with Product, Engineering, and Customer Success teams.
• Work closely with QA and Product teams during feature rollouts or product updates.
• Participate in product roadmap discussions and influence support-related enhancements.

Tools, Reporting, and Documentation:

• Maintain and optimize support systems (Hubspot, JIRA, etc.).
• Generate and share regular reports on support metrics with leadership.
• Ensure the creation and maintenance of internal and external knowledge bases.

Qualifications and Skills:

• Experience: 8+ years in a technical support role, with at least 4 years managing or leading a support team in a B2B SaaS environment.
• Technical Skills: Hands-on experience with troubleshooting web-based applications, APIs, and cloud platforms.
• Leadership: Proven ability to lead high-performing support teams and handle escalations under pressure.
• Customer Orientation: Strong customer-first mindset with excellent problem-solving skills and empathy.
• Communication: Exceptional verbal and written communication skills.
• Tools: Proficiency with support tools such as Hubspot, JIRA, Zendesk, or similar platforms.
• Analytical Mindset: Ability to use data to identify trends, measure success, and drive decisions.

Preferred Qualifications:

• Experience supporting enterprise-level B2B clients.
• Familiarity with wholesale, distribution, or e-commerce platforms.
• Exposure to working in the US/EST time zones or supporting global customers.

Benefits:

• Opportunity to work with a fast-growing B2B SaaS company making a tangible impact in the wholesale and distribution space.
• Collaborative and inclusive work environment.
• Competitive salary and benefits package.
• Opportunities for growth and professional development.

Role location: Bengaluru, Koramangala Office, 5 days WFO.

** Please only apply if your qualifications match the required description**

• Design and Develop: Architect, design, and implement high-performance Java-based backend services and applications.
• Code Quality: Write clean, efficient, and well-documented code following industry best practices and coding standards.
• Technical Leadership: Provide technical guidance and mentorship to junior developers, promoting best practices and fostering a collaborative environment.
• Collaboration: Work closely with frontend developers, product managers, and other stakeholders to understand requirements and deliver robust solutions.
• Performance Optimization: Identify and resolve performance bottlenecks and scalability issues.
• Testing: Implement comprehensive testing strategies, including unit tests, integration tests, and end-to-end tests.
• Continuous Improvement: Stay current with the latest industry trends, technologies, and best practices in Java/Golang development, and continuously improve our development processes.

Filling up this form is mandatory for interview calls:

https://surveyheart.com/form/682ea45ef2248a26ab1aef7a

Job Summary:

 We are seeking a motivated and enthusiastic Junior SaaS Sales Representative to join our sales team. This entry-level position is ideal for individuals eager to start their career in software sales and contribute to SurveyHeart's growth. The successful candidate will engage with potential customers, understand their needs, and demonstrate how our solutions can benefit their operations.

Key Responsibilities:

Market Outreach:

• Identify and research potential clients through various channels, including online research, social media, and industry events.
• Reach out to prospects via phone calls, emails, and meetings to introduce our SaaS solutions.
• Participate in relevant events to generate leads and convert them into clients.

Customer Engagement:

• Connect with existing users to understand their needs, requirements, and pain points.
• Conduct product demos to showcase features and benefits to potential clients.
• Develop and maintain strong relationships with prospects to provide tailored solutions.
• Collaborate with the sales manager to develop proposals and presentations for clients.

Customer Success:

• Actively engage with customers to understand their business goals and help them achieve desired outcomes using SurveyHeart products.
• Assist customers in maximizing the utilization of the SurveyHeart products.

Happy Customers:

• Maintain regular communication with clients to monitor satisfaction, address concerns, and identify opportunities for upselling or cross-selling.
• Gather client feedback and collaborate with internal teams to drive continuous improvement of our products and services.
• Strive to achieve sustained and higher Net Promoter Score (NPS) and Customer Satisfaction (CSAT) scores.

Additional Responsibilities:

• Stay updated on industry trends and competitor offerings to effectively position our products.
• Maintain accurate records of all sales activities and client interactions in the CRM system.
• All other tasks that improve customer satisfaction and revenue 

Qualifications:

• Master's degree in Business, Sales, Marketing, or a related field.
• Excellent verbal and written communication skills in English and Hindi. Telugu will be added advantage.
• Basic understanding of software applications with the ability to learn new technologies quickly.
• Strong ability to build relationships and engage with clients effectively.
• Self-driven with a proactive approach to achieving individual and team goals.
• Prior experience in SaaS sales is mandatory.

Other Details:

• Shift: 9.30 am - 6.30 pm (My change in the future)
• Working days: 6 days a week during probation and 5 days a week for confirmed employees.
• Salary: 3.00 LPA to 3.60 LPA
• Experience: Min 1 year in SAAS sales
• Location: Hyderabad, Hi-Tech City
• Education: MBA in Sales & Marketing or Equivalent
• Languages: English & Hindi - advanced spoken and written. Telugu will be added advantage.

Cybersecurity Analyst – Job Description

Responsibilities:

• Monitor and respond to security incidents across networks and systems.
• Conduct vulnerability assessments and penetration testing.
• Implement and manage security tools like firewalls, IDS/IPS, and antivirus.
• Ensure compliance with security standards (e.g., ISO 27001, NIST).
• Prepare reports and recommend mitigation strategies.

Tools Often Used:

• Nessus for vulnerability scanning.
• Metasploit for exploit development and testing.
• Burp Suite and OWASP ZAP for web application security testing.

We are seeking a motivated Security Engineer with 1–2 years of hands-on experience in network and application security. The ideal candidate should have exposure to firewalls, WAFs, and security protocols, and a keen interest in building a strong foundation in cybersecurity operations and best practices.

Key Responsibilities

1. Configure, manage, and monitor firewalls (Cisco, Palo Alto, Netskope).
2. Support deployment and administration of Web Application Firewalls (WAFs).
3. Monitor and analyze security events, escalating incidents when necessary.
4. Assist in implementing and maintaining security policies, procedures, and controls.
5. Work with cross-functional teams to troubleshoot security-related issues.
6. Conduct basic vulnerability assessments and recommend remediation.
7. Stay updated on latest threats, vulnerabilities, and security trends.

Required Skills & Qualifications

1. 1–2 years of experience in network security and/or application security.
2. Hands-on experience with Cisco, Palo Alto, Netskope firewalls.
3. Understanding of WAF technologies and their role in securing applications.
4. Knowledge of general security protocols (SSL/TLS, IPSec, VPNs, HTTP/HTTPS, etc.).
5. Familiarity with security monitoring tools (SIEM, IDS/IPS) is a plus.
6. Basic knowledge of cloud security concepts (AWS, Azure, or GCP) is desirable.
7. Strong problem-solving and analytical skills.
8. Good communication and documentation skills.

Education

• Bachelor’s degree in Computer Science, Information Security, or related field (or equivalent practical experience).
• Industry certifications (CCNA Security, Palo Alto ACE, CompTIA Security+, etc.) will be a plus.

What We Offer

• Opportunity to work with modern security technologies.
• Career development and training support in cybersecurity, DevSecOps.
• Collaborative work environment with exposure to diverse security domains.

Cold Calling, Business Development and Lead Generation via Phone, Email and Web.

Direct Selling and Target Based (Field Sales/Out Side Sales).

Prepare and follow up on sales quotations made to clients.

Will be responsible for client retention, per client revenue optimization & renewals.

Handle client queries/escalations.

Should have effective sales & negotiation ability.

Interacting with vendors for product upload in their respective Domain.

Manage and create product listing and another day to day activities on portal

Improve Customer perception and product-wise market share, a good understanding of technical and market feasibility of the product.

Must have a Laptop & Bike

A Desktop Support Engineer is responsible for providing technical assistance to end users, troubleshooting hardware and software issues, and ensuring smooth IT operations. The role involves installing, configuring, and maintaining computer systems, peripherals, and network connections while providing excellent customer service.

Key Responsibilities:

• Install, configure, and troubleshoot desktops, laptops, and peripherals.
• Provide first-level support for software, hardware, and network-related issues.
• Assist users with operating system, application, and connectivity problems.
• Perform system updates, patch installations, and regular maintenance.
• Maintain and manage IT assets, ensuring proper documentation.
• Troubleshoot and resolve printer, scanner, and other peripheral issues.
• Support remote users through phone, email, or remote desktop tools.
• Collaborate with IT teams to escalate and resolve complex technical issues.
• Ensure security protocols and best practices are followed for system safety.
• Document solutions, processes, and user issues for future reference.

Required Skills:

• Strong knowledge of Windows, macOS, and basic Linux troubleshooting.
• Experience with Microsoft Office, email configurations, and software installations.
• Basic networking knowledge (IP addressing, DNS, DHCP, VPN, Wi-Fi).
• Hands-on experience in troubleshooting hardware components.
• Familiarity with Active Directory, user account management, and system policies.
• Good problem-solving and communication skills.
• Ability to work independently and handle multiple tasks efficiently.

Experience & Qualifications:

• Bachelor's degree in IT, Computer Science, or related field (preferred).
• 1-2 years of experience in desktop support or IT helpdesk roles.
• Certifications like CompTIA A+, ITIL, or Microsoft Certified are a plus.

INTRODUCTION:

i-Lanam was established in the year of 2020 with an insight to provide a

competitive approach towards application development to deliver the best quality applications at the cheapest of the prices. Looking at the need to have a company that can understand the ownership of the application output some quality developers came together to established this company.

SPECIALISATION:

Whatever be the size, complexity or requirement of your mobile application,

i-Lanam Technologies is a one-step solution in developing the finest Android,

iOS, React Native, PHP Application.

1. iPhone Application Development
2. Android Application Development
3. Web Development
4. UI/UX Design
5. IT Market Solution
6. IOT (Internet of Things)
   
   
   Canada Office

182 Central Ave, 3, London, Ontario N6A 1M7, CA

Ahmedabad Location
417 SHIVALIK SHILP Iscon Cross Road, 4th Floor, Ahmedabad, Gujarat 380015,IN

Required Qualifications:

• 2 Year’s proficient experience with Kotlin
• Ability to use the Android Studio, including the Android SDK & Android NDK, with ease
• Experience with third-party libraries and APIs
• Experience publishing a high-quality android application to the Google Play Store
• FFMPEG(Build own library)
• GL-transition with FFmpeg
• GpuImage & Basic about OpenGL(glsl)
• Strong knowledge of Bitmap related operations
• Gesture related operations
• Good knowledge about memory management
• Proficient understanding of code versioning tools, such as Git

Roles and Responsibilities:

• Research new applications concept, design, development for apps like Photo-Video making
• Train juniors for new and redesign features of mobile apps, manage their queries
• Coordinating with team members across the organization for efficient work progress
• Ensure applications are properly integrated with Android APIs
• Communicate thoroughly with the back-end department to help build a best-practice RESTful API
• Communicate effectively with stakeholders to manage expectations
• Should be able to work as an independent contributor and also lead the team of junior Java/Android

Qualification:

• Bachelor’s degree in Computer Science, IT or related fields 

Job brief:

We are looking for an expert Web Developer responsible for the coding, innovative design and layout of our website. The key responsibility areas shall include building project website from concept all the way to completion from the bottom up, fashioning everything from the home page to site layout and function.

Responsibilities:

• Write well designed, testable, efficient code by using best software development practices
• Create website layout/user interface by using standard HTML/CSS practices and dynamic host servers
• Integrate data from various back-end services and databases
• Gather and refine specifications and requirements based on technical needs
• Create and maintain software documentation
• Be responsible for maintaining, expanding, and scaling project sites
• Stay plugged into emerging technologies/industry trends and apply them into operations and activities
• Coordinate with web designers to match visual design intent
• Coordinate with content writers to match the website objective

Requirements:

• Proven working experience in web programming
• Top-notch programming skills and in-depth knowledge of modern HTML/CSS
• Familiarity with at least one of the following programming languages: PHP, ASP.NET, Javascript or Ruby on Rails, React JS, Angular, Mongo DB and other programming languages
• A solid understanding of how web applications work including security, session management, and best development practices
• Adequate knowledge of relational database systems, Object Oriented Programming and web application development
• Hands-on experience with network diagnostics, network analytics tools
• Basic knowledge of the Search Engine Optimization process
• Aggressive problem diagnosis and creative problem-solving skills
• Strong organizational skills to juggle multiple tasks within the constraints of timelines and budgets with business acumen
• Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse web technologies and techniques.

Educational qualification

• BSc / BCA / B-Tech in computer science or a related field

If you feel the above-mentioned Job Details matches your ~profile~ personality, kindly email us your updated CV to us

Company Profile:

https://www.werbstudio.com/about-us

https://www.werbstudio.com/work