11+ Avaya Jobs in Pune | Avaya Job openings in Pune

Exp : 3 to 10 Years

Required Skills:

• Hands-on experience in installing, configuring and upgrading AAEP, POM, Speech solutions for global customers.
• Knowledge on integration of AAEP, POM, Speech servers with other adjunct and UC solutions.
• Well versed with Linux commands.
• Knowledge in deploying VMWare/OVA would be added advantage.
• Knowledge on Avaya product like CM, SM, SMGR, WebLM, Call center routing etc. would be added advantage.
• Installation, upgrade and integration AAEP, POM, Speech servers for global customers especially in USA.
• Testing and troubleshooting as required.
• Good planning & analytical skills and ability to communicate effectively with global customers. Work under pressure and deliver on customer timelines.
• Implementation and testing will require to be done during customer approved maintenance windows in the respective countries or regions. Will require late night work during implementation & testing.

• Good written and verbal communication skills
• Must have experience working with global customer
• Self-starter and capable of working independently
• Quick learning ability to learn future skills as per business requirement
• Able to work in flexible hours (including late India night and early morning) to support global customers in North America region

• Design technical specifications for RPA (Automation Anywhere) that meets the requirements and handled all the non functional requirements of concurrency, scalability, security requirements, restart and recovery.
• Develops and configures automation processes as per the technical design document to meet the defined requirements. Works on the coding the more complicated automations or reusable components, and delegates and mentors junior developers for the less complex components.
• Develops new processes/tasks/objects using core workflow principles that are efficient, well structured, maintainable and easy to understand.
• Complies with and helps to enforce design and coding standards, policies and procedures.
• Ensures documentation is well maintained.
• Ensures quality of coded components by performing thorough unit testing.
• Works collaboratively with test teams during the Product test and UAT phases to fix assigned bugs with quality.
• Reports status, issues and risks to tech leads on a regular basis
• Improves skills in automation products by completing automation certification.
• Mentors junior developers and performs code reviews for quality control.

Additional Information

•  5- 8 years of IT experience and having good understanding of programming concepts.  Should be from a programming background on any coding language (.Net, Java).
• Working experience in RPA for a minimum of 2 years and having project experience of a minimum 3 RPA implementations.
• Understands development methodology and lifecycle
• Should be trained on RPA tools (Automation Anywhere).
• Self-motivated, team player, action and results oriented.
• Well organized, good communication and reporting skills.

 Technical Customer Support

• Ability to work in team environment
• Familiarity with customer service software (CRM,ticketing systems) for chat and call process.
• Ability to work flexible hours ,including evenings and weekends.
• Earlier experience into chat and call support process.(Technical support experience)
• Customer oriented approach and ability to adapt different situations 
• Hands on experience on MS office suite.
• Ability to multitask and problem solving skills
• 0-2 years of experience 
• Excellent communications skills written and verbal.

Responsible for :

1. Respond to customer queries via chat or phone in a timely and professional manner.
2. Proactively responding on tickets or issues.
3. Resolve customer queries or issues with required solutions 
4. Coordinate with internal teams for query resolution.
5. Provide required information about products and services offered by Provakil.
6. Update customer information and issue details in ticketing platform
7. Analysing the challenges faced by clients and passing the details to technical team.
8. Should be aware of product feature updates.
9. Flexible in working shifts

Requirement: 

1. Respond to customer queries or technical issues via email in a timely and professional manner.
2. Resolve customer complaints or issues by providing appropriate solution or alternatives.
3. Should have knowledge of API integration, cloud based tool.
4. Interact with cross team to get the issues resolved.
5. Hands on experience on CRM or any ticketing system.
6. Should be able to lead meetings and training sessions.
7. Worked in customer facing environment.
8. Troubleshoot technical issues at level 1 and level 2 .
9. Handled customer escalations and worked on escalation matrix 
10. Provide weekly status on ticket received and resolved 

Additionally,

Excellent communication  verbal and written.

Handled enterprise client issues in previous experience.

Bachelor’s degree in CS or IT or related field.

• Create and lead innovative programs, software, and analytics that drive improvements to the availability, scalability, efficiency, and latency of the application
• Work with Directors to define and execute technical strategy and arbitrate technical processes and decisions.
• Work with development teams to guide future technology choices and foster cross-team collaboration
• Work across all teams to help define and clarify requirements, explore technical feasibility, and help define product directions and plans.
• Work closely with product & engineering leaders and tech leads to turn requirements into actionable plans that teams can understand.
• Define, Refine & Develop POCs in quick turnaround time and demonstrate the same to all stakeholders effortlessly
• Embed with teams from time to time to write code, provide technical guidance, etc.
• Very deep knowledge of the entire tech stack. Excellent understanding of the entire SDLC.
• Provides a multiplier effect in getting stuff done.
• Acts as SME for the team or product area within the Engineering organization and for cross-functional organizations as well.
• Teaches others why new features are important. Good understanding of customer use cases.

• A Bachelor's degree in any technical discipline
• Minimum 5 years of experience administering AEM applications
• Build management using Bamboo/Jenkins or relevant tech
• Configuration and Release management
• Design and build enablement
• Good communication skills

Kindly apply if below criteria matches your profile.

Team Lead Hybris
Notice period - Immediate to 15 days 
Permanently work from home available
Team leading experience is mandatory


Skills Required

Technical Skills Experience (Must Have):

● Should have end to end implementation knowledge of Projects with complex SAP Hybris Accelerators customizations like B2B, B2C, Marketplace in Finance, Retail, Health etc. domains using versions 5.5, 6.2, 6.6 and 1905

● Should have experienced in leading and grooming technical development team in delivering complex e commerce solutions involving various Hybris Modules like

1. WCMS

2. Accelerator Customizations

3. Processing Module

4. Promotions

5. External System integrations through Web Services, Data hub, RFC and Asynchronous mechanisms

6. Cart and Checkout

7. Hybris Framework optimizations and rationalization in existing client e commerce implementation

· Provide consultation to client stakeholders and business users in Omni-channel-specific business topics, including product catalog modeling, inventory management, customer service, b2b customer management, b2b procurement, demand generation, promotion strategy, cross-channel commerce and more.

· Drive customer engagement, understand changing business needs and understand the existing customer technology landscape.

Business Skills Experience (Must Have):

· Good communication skills to lead client discussions

Key Responsibilities Areas

● Team Lead

● Design and Develop the solution

● Team competency/Skill management in Hybris