Netsuite QA Engineer

Position Summary

We are seeking highly motivated and customer-oriented professionals for the role of Process Associate for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.

Key Responsibilities

• Manage customer interactions via phone, email, or chat in a professional and timely manner.
• Resolve customer queries, issues, or complaints with accuracy and empathy.
• Maintain detailed records of customer interactions in the system.
• Collaborate with internal teams for escalations and resolution follow-ups.
• Uphold service quality standards and contribute to continuous improvement.

Qualifications & Requirements

• Education: 12th Pass, Diploma, Graduate, or Postgraduate
• Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply

Skills:

• Excellent verbal and written communication in English
• Strong interpersonal and problem-solving skills
• Basic computer proficiency (MS Office, typing skills)
• Ability to work in a fast-paced, team-oriented environment
• Willingness to work in rotational shifts (including night shifts)

Perks & Benefits

• Competitive salary with performance-based incentives
• Night shift allowances and cab facility
• One-time complimentary meal during shifts
• Opportunities for internal growth and role advancement
• Exposure to international client processes and professional development

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systems engineering, and clients. Depending on the project, what customers need may

be a mobile stack, a Web stack, or a native application stack.

You will be responsible for:

 Build reusable code and libraries for future use.

 Own & build new modules/features end-to-end independently.

 Collaborate with other team members and stakeholders.

Required Skills :

 Thorough understanding of Node.js and Typescript.

 Excellence in at least one framework like strongloop loopback, express.js, sail.js, etc.

 Basic architectural understanding of modern day web applications

 Diligence for coding standards

 Must be good with git and git workflow

 Experience of external integrations is a plus

 Working knowledge of AWS or GCP or Azure - Expertise with linux based systems

 Experience with CI/CD tools like jenkins is a plus.

 Experience with testing and automation frameworks.

 Extensive understanding of RDBMS systems

Roles and Responsibilities include but are not limited to :

• 2+ years of inside-sales experience (preferably B2B), ideally with high-volume prospecting and outreach

• Experience in Singapore IT Sales.

• Comfortable working in Singapore time zone shifts.

• The Associate would be responsible for making enhanced outbound calls following a diligent process toward converting leads

• Actively seek out new sales opportunities through cold calling, networking and social media.

• Intensely following up with the prospects and closing the sales within the sales cycle

• Achieving the weekly targets in a performance-driven competitive environment

• Scheduling direct meetings (in Singapore) for the Management with new clients through targeted outbound campaigns.

• Well-equipped in handling the complete sales cycle from Lead sourcing to Lead closure.

Skills/Abilities :

• Exceptional communicator and influencer who can deliver sales pitches like a charm.

• Confident and persevering risk-taker who thrives in a high-performance high-growth environment.

• Good Communication skills (Fluency in English)

• Preferred existing experience working in IT Companies.

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https://smart-tech.melbourne/

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat

• Provide knowledgeable answers to questions about product, pricing and availability

• Work with internal departments to meet customer's needs

• Data entry in various platforms Qualifications

• Freshers can apply

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills

• Ability to multi-task, organize, and prioritize work

What we need from you

• You will bring very strong consulting skills, are customer focused and know how to navigate through tough project situations
• You are highly motivated, creative in your approach to technical problems and love all things about Data!
• You spend a significant amount of time to keep your technical skills updated and are constantly looking for the next big data challenge
• You will be a key contributor to our growth and our customer’s success
• You will bring both broad and deep knowledge in Efficient Java (JSP, Servlet) Developer and going forward build the ability to architect a solution by mapping a customer business challenges
• You are resourceful and confident under pressure
• Willingness to travel as needed to customer sites

Competencies:

• Relevant experience on using tools like JSP, Servlet for web applications
• MVC frame works - Struts or Spring
• Web services- SOAP and REST WebLogic, Hibernate
• Middleware technologies MQ OSB.
• Web/App Servers: Tomcat or WebLogic or JBoss
• Experience using Angular, Micro Services using Spring, jersey, Swagger
• Good knowledge of Backend and Front-end technologies
• Good knowledge of Core Java, J2EE, Ajax, Spring, Java Script, jQuery, HTML
• Good knowledge of any RDBMS database like SQL Server, Oracle, MySQL & Cluster set-up, performance benchmarking, client-side API evaluation, knowledge of various deployment strategies
• Strong knowledge with Core JAVA concepts – Exception handling, Multi-threading, Collection, String, OOPS etc…
• Advanced understanding of Windows and Linux based operating systems
• Mainly 3-4 months hands on with reverse engineering and old legacy solutions to new modern applications
• Working knowledge using REST, HTTP, TCP, SCTP protocols
• Hands-on with JAVA frameworks such as – Thread Pool Executor, Object Pooling, Logging (Log4j preferred), XML/JSON handling

Education Criteria:

• Preferred BE degree in CS, E&C, E&E
• Proficient being a J2EE Developer (courses or project done) and data analytics skills
• Flexible to work on any projects assigned

Note: Terms & Conditions

• This opportunity will be work from office

Responsibilities

• Help define Technical Roadmap and own the entire product delivery end to end
• Work very closely with various business stakeholders to drive the execution of multiple business plans and technologies
• Improve, optimize and identify opportunities for efficient software development processes
• Hire, Develop and Retain a strong team of engineers
• Keep abreast of the changes in the industry and champion new technologies and development processes within the team
• Thinking backwards from a customer POV and relentlessly pursuing customer's cause in tech and product decisions

Apply If You have:

• Graduation/Post Graduation degree in Computer Science (IITs, IIITs and NITs preferred)
• 6-10 years of strong experience in JAVA(Spring/Hibernate/JPA/REST), JavaScript, NodeJS with good exposure to MySQL
• Experience with AWS, Microservices, Caching, Performance Optimization, Nginx, Solr, Redis, Redshift
• Experience working with agile teams and making rapid decisions in dynamic and disruptive environment
• 2+ years of leading and managing a team consisting of backend, frontend and QA.
• Hands on writing and reviewing code
• Exceptional design and architectural skills
• Strong communication skills
• High motivation to work in a fast paced, dynamic, collaborative team environment