Machine Learning Engineer

Looking for Front End - React JS, Back End – Node JS.

Build, maintain, and optimize backend services, APIs, and applications using Java frameworks such as Spring, Spring Boot, or Hibernate.

Opportunity

As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.

We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop. 

Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.

Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!

Responsibilities

• You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
• Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
• Reproduce customer issues and log tickets to be solved by the engineering team.
• Guide users on product features and train them to use it effectively.
• Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
• Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation. 
• Rigorously measure support SLA & metrics and improve it continuously.
• Maintain regular communications with customers about new feature developments and enhancements to the product. 
• Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

• You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
• Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
• You should have gone through at least 3 onboarding and sales experience in the buddy system.
• You should have spent a day at the laundry store to get live hands-on experience.
• You should be able to configure SMS API’s for national and international clients.
• Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool. 
• Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you. 

Within 3 months

• Independently handle hardware integration and support. 
• Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months

• Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months

• Help interview, onboard and train incoming team members.
• Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.

What an ideal candidate looks like?

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Experience managing customer interactions effectively.
• Previous B2B SaaS and enterprise software experience.
• Excellent written and verbal communication skills.
• Ready to work in US Shift in the future when required.

What are we looking for?

Attitude

Skills

• Empathy
• Positive Attitude
• Patience
• Organized
• Process Driven
• Coachable
• Metrics Driven
• Attentive and Listening Skills
• Ability to explain in uncomplicated/ simple language

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
• Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

Job brief

We are looking for a qualified Mobile developer to join our Engineering team. You will be working with our engineers to develop and maintain high-quality mobile applications.

If you’re passionate about mobile platforms and translating code into user-friendly apps, we would like to meet you. As a Mobile developer, you’ll collaborate with internal teams to develop functional mobile applications, while working in a fast-paced environment.

Ultimately, you should be able to design and build the next generation of our mobile applications.

Responsibilities

• Support the entire application lifecycle (concept, design, test, release, and support)
• Produce fully functional mobile applications writing clean code
• Gather specific requirements and suggest solutions
• Write unit and UI tests to identify malfunctions
• Troubleshoot and debug to optimize performance
• Design interfaces to improve user experience
• Liaise with the Product development team to plan new features
• Ensure new and legacy applications meet quality standards
• Research and suggest new mobile products, applications, and protocols
• Stay up-to-date with new technology trends

Requirements and skills

• Proven work experience as a Mobile developer
• Demonstrable portfolio of released applications on the App store or the Android market
• In-depth knowledge of at least one programming language like Swift and Java
• Experience with third-party libraries and APIs
• Familiarity with OOP design principles
• Excellent analytical skills with a good problem-solving attitude
• Ability to perform in a team environment

The Company:

It’s no surprise that 6sense is named a top workplace year after year — we have industry-leading technology developed and taken to market by a world-class team. 6sense is Top Rated on Glassdoor with a 4.9/5 and our CEO Jason Zintak was recognized as the #1 CEO in the small & medium business category by Glassdoor’s https://www.glassdoor.com/Award/Top-CEOs-at-SMBs-LST_KQ0%2C16.htm">2021 Top CEO Employees Choice Awards.

In 2021, the company was recognized for having the Best Company for Diversity, Best Company for Women, Best CEO, Best Company Culture, Best Company Perks & Benefits and Happiest Employees from the employee feedback platform Comparably. In addition, 6sense has also won several accolades that demonstrate its reputation as an employer of choice including the Glassdoor Best Place to Work (2022), TrustRadius Tech Cares (2021) and Inc. Best Workplaces (2022, 2021, 2020, 2019).

6sense reinvents the way organizations create, manage, and convert pipeline to revenue. The 6sense Revenue AI captures anonymous buying signals, predicts the right accounts to target at the ideal time, and recommends the channels and messages to boost revenue performance. Removing guesswork, friction and wasted sales effort, 6sense empowers sales, marketing, and customer success teams to significantly improve pipeline quality, accelerate sales velocity, increase conversion rates, and grow revenue predictably.

What we’re looking for:

• 4-9 years of working experience as UX Designer
• Experience with designing B2B SaaS applications
• Customer-centric design mindset
• Passion for creating products that resonate on an emotional level and drive
• business results
• Experience working on Martech, Adtech, or Salestech applications is a strong plus, but not mandatory
• Multiple concepts and iterations around user interaction models and workflows
• Wireframes, screen flows, prototypes
• Understand how design impacts customers and business
• Good at tracking business post design implementation to measure success and identify opportunities to enhance the experience
• Discovery: Work with PM to discover customer’s needs by doing customer research
• Define: Do competitive analysis and external trends analysis and define the problems, Usability Criteria and Critical Success Factor
• Design: Use different design frameworks to produce the customer-centric solution and deliver, personas, user scenarios/stories, storyboards, Journey Map, User Flows, Wireframes
• Deliver: UI with spec, communicate the rationale behind the design, help dev team move forward
• Online portfolio showing examples of real published work skills required
• A positive attitude; a collegial outlook; and the flexibility to work in a fast-changing environment — and a sense of humour is a plus for our team culture

In this role, you will:

• Articulate complex visions through simple and novel designs
• Engage with customers and learn quickly through iterative prototyping
• Participate in customer research and apply insights to generate designs that deliver customer delight
• Collaborate effectively with other designers, product managers, developers and marketers
• Design user interactions, workflows, and interfaces that meet feature user needs, customer feedback, and feature requirements.
• Solicit feedback and contribute constructively to design reviews
• Advance a strong point of view, backed up by customer data, design rationale, personal expertise, and industry trends

What you’ll bring to this role:

As a Product Designer and part of our UX team, you will collaborate closely with our Design, Product Management, Development teams and other cross-functional partners and customers. You will excel at this role if:

• You are highly skilled in all aspects of design: User Research, Information Architecture, Wireframing, Visual Design, and Usability Testing. Turning complex flows into simple and intuitive experiences and working on deliverables throughout the product life cycle to support design discussions, decision making, and development.
• You have B2B SaaS experience and have worked closely with product management development and analytics team to ensure the highest quality product delivery.
• You have the ability to put yourself in the user’s shoes, read between the lines of user feedback, and keep a constant drumroll of UX improvements.

We need someone who has imagination and vision, but who’s also able to buckle down to produce actionable designs. You’ll have smart, skilled, and personable colleagues — culture is as important to us as the final product. Our reputation and vision are the strongest in our market and we’re backed by a seasoned executive team to help navigate our continued year-over-year grEvery person in every role at 6sense owns a part of defining the future of our industry-leading technology. You’ll join a team where curiosity is prized, no one’s satisfied with the status quo, and everyone’s all-in on the collective good.6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure successby the value we create for our customers.

We want 6sense to be the best chapter of your career.

Feel part of something

You’ll be part of building tomorrow’s tech, revolutionizing how marketing and sales teams create, manage, and convert pipeline to revenue. And you’ll be seen and appreciated by co-workers who challenge you, cheer you on, and always have your back.

At 6sense, you’ll experience the passion from customers and colleagues alike for our market-leading vision, and you're entrusted with applying your unique talents to help bring that vision to life.

Build a career

As part of a company on a rocketship trajectory, there’s no way around it: You’re going to experience unparalleled career growth. With colleagues as humble and hungry as you are, and a leadership philosophy grounded in trust, transparency, and empowerment, every day is a chance to improve on the one before.

Enjoy access to our Udemy Training Library with 5,000+ courses, give and get recognition from your coworkers, and spend time with our executive team every two weeks in our All Hands gathering to connect, learn and ask leaders about whatever is on your mind.

Enjoy work, and your life

This is a place where you’ll do your best work and inspire others to do theirs — where you’re guaranteed to make real connections, for life, along the way.

We want to help you prioritize health and wellness, today and tomorrow. Take advantage of 100% employer-paid dental & vision; a monthly stipend to support your physical, mental, and financial wellness; generous fertility and adoption benefits; paid parental leave; short- and long-term disability insurance; and an employee assistance program. Plus, we have an open time-off policy, so take as much as you need.

Set for success 

A vision as big as ours only comes to life when we’re all winning together.

We’ll make sure you have the equipment you need to work at home or in one of our offices. And have the right snacks, pens or lighting with our work-from-home expense reimbursement allowance. We also partner with WeWork to make sure that if your choice is a hybrid of home and office, we have you covered in the locations they’re offered.

That’s the commitment we make to every one of our employees. If this sounds like a place where you'll thrive as you take your success to the next level, let’s chat!

Hands-on experience on advance excel and effective communication skills

Preferred Location Mumbai

We are hiring MIS Executive at Jaro Education. If you think you are the best match for the job do contact us.

We are a fast-growing startup based in Gurgaon, and have just raised our Pre Series A! We are happy to offer the right compensation, the right ESOPs, and the right freedom and autonomy to the right candidate! 

We are looking for a Senior Backend Developer to take our product to the next level. 

* Development with NodeJS and front-end languages/frameworks (jQuery, ReactJS/AngularJS, CSS3, HTML5)
* 4+ years of SQL experience (MySQL preferred)
* Experience developing RESTful Web Services, Web APIs, and micro-services.
* Integrating with a third-party system via RESTful APIs.
* 4+ years of solid experience with SQL and NoSQL-based solutions.
* Experience with AWS deployments.
* Troubleshoot and resolve issues in production and non-production environments.
* Ability to write clean, modular, reusable code (using design patterns) and experience with a unit-test-driven approach to development.

* Familiarity with Elasticsearch is an advantage
* Experience with Redis is an advantage

• Conduct market research to identify selling possibilities and evaluate customer needs
• Actively seek out new sales opportunities through cold calling, networking and social media.
• Set up meetings with potential clients and listen to their wishes and concerns
• Prepare and deliver appropriate presentations on products and services
• Create frequent reviews and reports with sales and financial data and present them to your managers
• Participate on behalf of the company in exhibitions or conferences
• Negotiate/close deals and handle complaints or objections
• Collaborate with team members to achieve better results
• Gather feedback from customers or prospects and share it with internal teams

• Proven experience as a Business Development Executive or freshers is also welcomed.
• Proficiency in English
• Hands-on experience with CRM software is a plus
• Thorough understanding of marketing and negotiating techniques
• Fast learner and passion for sales
• Self-motivated with a results-driven approach
• Aptitude in delivering attractive presentations

Testing Lead

Roles and Responsibilities
We are looking for a highly-skilled test automation engineer to automation testing. Who has experience in Selenium with Either Java/C#/ Python.

• Working experience of a minimum of 6+ years in Test automation using Selenium or other similar tools.
• QA experience with manual testing of web sites, web services and backend applications in windows.
• Working knowledge on tools like Jenkins, JIRA and Github.
• Contribute towards the automation of performance flows using JMeter.
• Should have Positive Attitude to Learn the Functionality of Application with quick turn-around time.
• Record problems and issues in accordance with the project's problem and issue management plans.
• Creating, enhancing, debugging, and running the test cases.
• Work with the application team to resolve any issues that arise out of the testing process.
• Participate in the release control process (when the application is transferred from the build team to the test team) to ensure that solutions meet business requirements.
• Good understanding and experience in Agile test automation frameworks and approaches.
• Strong in Testing methodology, test framework design experience.
• Strong analytical and problem-solving skills.
• Understanding of QA methodologies, life cycle and processes
• Positive and energetic work attitude.
• Well-organized and disciplined, but also adaptable approach to work.
• Able to multi-task and manage numerous deliverables effectively.
• Strong written and communication skills.
• Having good experience of team handling.

**Work from office. Location: Kolkata
**Interview: Face to face interview