Machine Learning Engineer

·        Monitoring the entire customer service process.(US Process)

·        Resolving customer issues brought to your attention.

·        Creating procedures and policies for effective customer service.

·        Planning how to train customer support professionals.

·        Standardizing the customer service delivery of an organization

·        Tracking the work of every customer service representative in the team.

·        Performing quality assurance surveys with customers.

·        Conveying customers’ feedback to the team.

·        Fixing appointments according to the convenience of clients and customers.

·        Interacting with customers to determine whether they have a desirable and shareable experience.

·        Helping every customer service professional improve.

·        Possessing the knowledge and ability to improve customer service of the organization.

·        Creating a pleasant work environment for customer service professionals.

Customer Service Executive Requirements

·        A minimum of 0 to 1.5 year of experience as a customer service representative.

·        Superior written and oral communication skills.

·        Leadership skills to guide and improve a team.

·        Data entry and basic computer skills.

·        Knowledge about customer relationship management systems.

·        Knowledge about the best mediation and conflict resolution tactics.

·        Ability to empathize with customers.

·        Utmost patience while dealing with angry and agitated customers.

·        Ability to respect every customer.

·        Fast and efficient problem-solving skills.

·        English should be fluent

About Us

Binocs.co empowers institutional lenders with next-generation loan management software, streamlining the entire loan lifecycle and facilitating seamless interaction among stakeholders.

Team: Binocs.co is led by a passionate team with extensive experience in financial technology, lending, AI, and software development.

Investors: Our journey is backed by renowned investors who share our vision for transforming the loan management landscape: Beenext, Arkam Ventures, Accel, Saison Capital, Blume Ventures, Premji Invest, and Better Capital.

Responsibilities

We seek a motivated, brilliant, and passionate AI Engineer who is excited about using AI to solve real-world problems and create impactful products. If you're someone who is never satisfied with the status quo, loves to challenge existing norms, and is passionate about AI, especially in the field of prompt engineering with Large Language Models (LLMs) like ChatGPT, we want you on our team.

Responsibilities:

• Spearhead the development and integration of AI technologies within our digital platform, focusing on LLMs like ChatGPT.
• Work closely with the product and development teams to embed AI capabilities that enhance user experiences and business outcomes.
• Innovate and implement prompt engineering techniques to refine and optimize interactions with LLMs.
• Collaborate in High-Level Designs (HLDs) and Low-Level Designs (LLDs), ensuring AI solutions are scalable and robust.
• Mentor and lead discussions on best practices in AI development, staying ahead of the curve in AI trends and technologies.
• Ensure the reliability, security, and performance of AI implementations.
• Dive into new AI domains, showing a willingness to explore and master emerging AI technologies.

Qualifications

• Pursuing BE/BS/BTech/ME/MS/MTech in Computer Science, Engineering, or a related field from top-tier universities.
• Relevant Projects/Internship in AI development, with a specific focus on prompt engineering with LLMs like ChatGPT.
• Demonstrated proficiency in programming languages relevant to AI development and a passion for coding.
• Solid understanding of AI principles, machine learning models, and the ability to apply them in creating impactful solutions.
• Knowledge of deep learning for computer vision and (or) NLP
• Experience with cloud computing platforms (e.g., AWS, Azure, Google Cloud) and understanding of deploying AI solutions at scale.
• Knowledge of DevOps practices for AI, including continuous integration and deployment (CI/CD) for AI models.

Good to have

• Practical experience with microservices architecture and serverless computing.
• Contributions to open-source projects or active engagement in AI development communities.
• Experience in working with LLMs and AI technologies beyond prompt engineering.

Benefits

Joining Binocs.co means being part of a groundbreaking journey to redefine the financial landscape with AI-driven innovations. You'll work alongside a team that values creativity, collaboration, and the drive to make a difference. We offer a dynamic work environment, competitive compensation, and the opportunity to be at the forefront of AI application in fintech.

Job Summary

We are seeking a highly skilled Performance Test Lead to design, execute, and lead performance

testing strategies for large-scale applications. The ideal candidate will have deep expertise in

industry-standard performance testing tools, CI/CD integration, APM monitoring, and system

metrics analysis. This role requires strong technical leadership, mentoring skills, and the ability

to work closely with developers, architects, and infrastructure teams to ensure application

scalability, stability, and performance.

Key Responsibilities

● Lead end-to-end performance testing initiatives for applications and systems.

● Design, script, and execute realistic load/user flows using performance testing tools such

as JMeter, LoadRunner, Gatling, NeoLoad, k6, or Blazemeter.

● Implement correlation, parameterization, and test data management for accurate test

coverage.

● Integrate performance testing into CI/CD pipelines using Jenkins, GitHub Actions, or

Azure DevOps.

● Monitor and analyze performance using APM tools like Dynatrace, AppDynamics, New

Relic, Datadog, Grafana, and Prometheus/InfluxDB.

● Conduct deep-dive analysis of system metrics (CPU, memory, garbage collection,

database connections, thread states, etc.).

● Identify performance bottlenecks across application, database, network, and

infrastructure layers.

● Mentor performance testers, review scripts/results, and provide actionable

recommendations.

● Collaborate with developers, architects, DBAs, and operations teams to resolve

bottlenecks.

Required Skills

● Proven expertise in performance testing with tools like JMeter, LoadRunner, Gatling,

NeoLoad, k6, or Blazemeter.

● Strong experience in scripting realistic load/user flows.

● In-depth knowledge of correlation, parameterization, and test data management.

● Hands-on experience with CI/CD integration (Jenkins, GitHub Actions, Azure DevOps).

● Practical knowledge of APM tools (Dynatrace, AppDynamics, New Relic, Datadog,

Grafana + Prometheus/InfluxDB).

● Familiarity with scaling patterns in AWS, GCP, or Azure.

● Ability to diagnose performance issues across application, DB, network, and

infrastructure layers.

● Excellent communication and reporting skills for stakeholders and technical teams.

2.   Making fresh calls on daily basis.

3. Enquiry Generation : Generating 2 enquiries on daily basis and be responsible for keeping 

commitments in a timely manner. Generate at least 40 Nos. of quality enquiries by conducting 

displays, Field visits, Group demos, existing Customer follow-up, Tete-calling, Generating 

referrals from other Employees of BRD Group etc.

4.   Enquiry Follow-up: Timely follow up of each enquiry generated/referral received and 

recording

it. Feedback should be provided to the person who provides you the referral properly.

5. Record Maintenance: You are supposed to maintain DCR, Tracking cards, update your enquiries in 

Team Leader's EBR planner. All these records should be updated daily. Tracking cards should be kept 

in 3 files namely Closed, Live and Current month.

6.  Booking, Billing, Delivery: All the prospective enquiry Customers should be  

followed up

meticulousJy and converted to booking. All booking cases should be followed up for their finance 

arrangement and get billed at the earliest. Any part payment cases at the month end (Min 1 car and 

Cllstomer declaration is must) should be delivered by 15111 of next month. You should do the

•

follow up of delivery Customers. You should be present during the delivery time and ensure that

the Customer is fully satisfied .

7.   MGA, MT, EW, and Finance: In addition to achieving your sales target , you are supposed to 

promote MGA. M.I, EW Maruti Finance to all Customers.

8.  Billing and Registration: You should ensure that the file sent for billing is properly 

filled with all relevant information.

9.  Test drives and Home visits: Maximum no. of enquiries should be provided with test drives

(coordinate with Test drive Co-ordinator). Home visits should be done for all prospective Customers 

within 2 days. Home visits and Test drive should be done for 100% Showroom walk­ in customers and 

referral cases.

10. Closing sales by building rapport with the potential Clients, clarifying on the benefits of 

BRD's solutions and service capabilities.

II. To carry out the 20th day home visit and hand over the delivery photographs to Customer.

12. Follow up of existing customers for getting leads.

13. You must report to your Team Leader properly on daily basis.

14. To contribute information to Team Leader regarding the strategies of Co-dealers and 

competitors from the field.

Job Description:

We are looking for a skilled and enthusiastic Java Developer to join our team in Chennai. The ideal candidate should have strong hands-on experience in Java development with a focus on backend frameworks such as Spring Boot and Hibernate. If you’re passionate about clean code, scalable applications, and delivering robust software solutions—this is the role for you.

Key Responsibilities:

• Design, develop, test, and maintain backend applications using Java, Spring Boot, and Hibernate.
• Write efficient, scalable, and reusable code.
• Participate in design discussions, code reviews, and deliver high-quality software.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Troubleshoot, debug, and upgrade existing systems.
• Ensure best practices in software development and Agile methodologies.

Required Skills:

• Strong proficiency in Core Java (Java 8 or above).
• Hands-on experience with Spring Boot and Hibernate.
• Proficient in working with RESTful APIs and Web Services.
• Experience with SQL and relational databases (e.g., MySQL, PostgreSQL).
• Familiarity with version control tools like Git.
• Knowledge of software development lifecycle and Agile practices.

As a Software Development Engineer at Amazon, you have industry-leading technical abilities and demonstrate breadth and depth of knowledge. You build software to deliver business impact, making smart technology choices. You work in a team and drive things forward. 

Top Skills

•    You write high quality, maintainable, and robust code, often in Java or C++.

•    You recognize and adopt best practices in software engineering: design, testing, version control, documentation, build, deployment, and operations.

•    You have experience building scalable software systems that are high-performance, highly-available, highly transactional, low latency and massively distributed.

Roles & Responsibilities

•    You solve problems at their root, stepping back to understand the broader context.

•    You develop pragmatic solutions and build flexible systems that balance engineering complexity and timely delivery, creating business impact.

•    You understand a broad range of data structures and algorithms and apply them to deliver high-performing applications.

•    You recognize and use design patterns to solve business problems.

•    You understand how operating systems work, perform and scale.

•    You continually align your work with Amazon’s business objectives and seek to deliver business value.

•    You collaborate to ensure that decisions are based on the merit of the proposal, not the proposer.

•    You proactively support knowledge-sharing and build good working relationships within the team and with others in Amazon.

•    You communicate clearly with your team and with other groups and listen effectively. 

Skills & Experience

•    Bachelors or Masters in Computer Science or relevant technical field.

•    Experience in software development and full product life-cycle.

•    Excellent programming skills in any object oriented programming languages - preferably Java, C/C++/C#, Perl, Python, or Ruby.

•    Strong knowledge of data structures, algorithms, and designing for performance, scalability, and availability.

•    Proficiency in SQL and data modeling.

About Intugine Technologies: 

Intugine Technologies is a Bangalore based IoT company started in 2013 within the walls of IIT Kharagpur. The company launched itself with a smart ring called Nimble. The company now aims to revolutionize the logistics sector of India, which is still at its nascent stage as compared to its foreign counterparts. Intugine Technologies is already leaving an impact in the logistics sector by working with flourishing start-ups like Flipkart, big enterprises like Philips, and 3PL companies like Mahindra Logistics. 

Our team comprises of ambitious, reliable, and witty people who love to play around; while getting the job done. We are looking for smart and adventurous people who relish an opportunity to solve intricate problems. If you want to make an impact with your work, then Intugine is the right place for you. 

Position: 

We are looking for a talented and competitive Sales Development Representative that thrives in a quick sales cycle environment. You will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives as you will be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. 

Responsibilities: 

• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails 
• Research accounts, identify key players, and generate interest in the company. 
• Maintain and expand the Company's database of prospects within the assigned territory. 
• Understand customer needs and requirements and brief the sales manager. 
• Route qualified opportunities to the appropriate sales executives for further development and closure 
• Perform effective online demos to prospects 
• Following up on sales inquiries from customers. 
• Account management when required for existing customers. 

Requirements: 

• Proven lead generation experience 
• Strong phone presence and experience dialing dozens of calls per day 
• Experience working with Salesforce.com or similar CRM 
• Excellent verbal and written communications skills 
• Strong listening and presentation skills 

What can you expect at Intugine? 

A young team of like-minded, intellectually curious colleagues working together in a high paced learning environment with a flat hierarchy. An open environment where there would be continuous mentorship to help you achieve your peak potential.