



About Tradeindia.com - Infocom Network
About
TradeIndia.com is India's largest B2B portal with over 4.8 million registered users. The marketplace serves as a platform to buy make in India products, trade with Indian manufacturers, suppliers, exporters and service providers and help grow their business globally.
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Job Description: Customer Support (Female)
Position: Customer Support Representative (Female)
Location: [Faridabad]
Salary: ₹8,000 - ₹12,000 per month (in-hand)
Working Hours: [9 AM – 6 PM, Monday – Saturday]
Job Overview:
We are looking for a dedicated and proactive Female Customer Support Representative to join our team at [Bikefixup], a leading bike service provider company. As a Customer Support Representative, you will be responsible for assisting customers, addressing inquiries, and ensuring an exceptional customer experience related to our services.
Key Responsibilities:
Customer Assistance: Handle customer inquiries via phone, email, chat, and in-person, providing accurate information about bike services, pricing, and maintenance
.
Issue Resolution: Resolve customer complaints or issues related to service bookings, repairs, or billing, ensuring timely and effective solutions.
Service Coordination: Schedule service appointments, track service progress, and follow up with customers to ensure satisfaction.
Product Knowledge: Maintain in-depth knowledge of our services, promotions, and policies to assist customers efficiently.
Feedback Collection: Gather customer feedback to identify areas for improvement in service quality and customer experience.
Billing and Payments: Assist customers with billing inquiries and guide them through payment processes as needed.
Customer Retention: Promote customer loyalty by ensuring a positive experience and addressing any concerns professionally.
Documentation: Maintain accurate records of customer interactions, service requests, and resolutions.
Requirements:
Female candidates preferred.
Excellent communication skills (both written and verbal).
Strong problem-solving abilities and a customer-centric attitude.
Prior experience in customer support or in a service-oriented industry is a plus.
Basic knowledge of bike services (or willingness to learn).
Ability to work efficiently in a fast-paced environment.
Proficiency in computer skills (MS Office, CRM software, etc.).
Benefits:
Friendly and supportive work environment.
Opportunities for career growth and skill development.
1. Manage the Acquisition and retention Funnels for the Manufacturer and
Retailer business lines
2. Manage growth metrics like CAC and Cost of Retention for the Retailer product
3. Manage the Optimization and Automation of the above funnels in collaboration with
the Product team
4. Formulate & execute ROI driven Marketing strategies for all aspects
5. Work closely with the Business, Product and Customer Delight Leaders
7. Define processes for the marketing team to ease and optimize intra and inter team
as well as external communications
Build the Marketing Vision
1. Be the voice of the users internally and the voice of brand externally
2. Stay on top of changing trends and strategic priorities through in-depth data
analysis to predict user behavior
3. Gain a deeper understanding of the market and the customer
4. Follow OKR framework religiously and manage implementation at all levels
Nurture the Culture
1. Sustain innovation and experimentation as part of the Growth process
2. Respect and value user-facing teams and their experience and try to learn as much
as possible from them
3. Impart data-driven decision making habits coupled with intuitive experimentation on
the basis of user understanding
4. Know when to pull the plug and switch to a new initiative as per the need
5. Be quick at decision making and stay highly purpose-driven
Perks
● Work with the Founding team to create one of the MOST Valued B2B companies in
times to come
● Be a pioneer in an emerging and futuristic business space
● Opportunity to create an impact as a C-Suite leader
● Massive learning and execution opportunities at a large scale
● Non-hierarchical, a flat and transparent culture where we also have lots of fun
● Pay at par with market salaries + stock options and a steep growth curve
- Conducting a demo session with the parents and kids to explain the programs.
- Interacting with different departments to close the sales.
- Guiding the students to a brighter career path (over a video call)
- Build a repo with the customer.

Company Overview:
At Codvo, software and people transformations go hand-in-hand. We are a global empathy-led technology services company. Product innovation and mature software engineering are part of our core DNA. Respect, Fairness, Growth, Agility, and Inclusiveness are the core values that we aspire to live by each day.
We continue to expand our digital strategy, design, architecture, and product management capabilities to offer expertise, outside-the-box thinking, and measurable results.
Job Description :
- Candidate should have strong technical and analytical skill with more in SQL Server, reporting tools like Tableau, Power BI, SSRS and .Net.
- Candidate should have experience for proper understanding of the project deliverables.
- Candidate should be responsible for the respective tasks assigned in the project.
- Candidate will be responsible for the deliverable with proper quality, in planned time and cost adhering to the industry standards that will be defined for the project.
- Candidate should be involved in client interaction.
- Candidate should possess excellent communication skills.
Required Skills : BI Gateway, MS SQL Server, Tableau, Power BI,.Net , OLAP, UI/UX , Dashboard Building
Experience : 5+Years
Job Location : Remote/Saudi Arabia
Work Timings : 2.30 pm- 11.30 pm


Primary Responsibilities
- Architect and drive complex software performance improvement projects that mitigate the performance challenges of the product and establish new guidelines for future product features
- Work with the development team, and database administrators to analyze performance bottlenecks, make recommendations to address performance concerns, and co-design performance into new feature development
- Efficiently working with various profiling and monitoring tools to identify performance and concurrency bottlenecks, propose and implement optimizations to improve cloud product
- Review end-user usage patterns and customer logged performance defects and enhance performance test coverage based on gaps identified.
- Understand database internals, server and storage system design, application interactions with database queries and stored procedures and with other downstream systems
- Troubleshoot issues experienced by users and propose solutions
Basic Qualifications
- 8+ years of experience in implementing and driving software performance engineering projects and solutions. Advanced level experience with concurrency, multithreading, and distributed system architectures
- Experience analyzing performance bottlenecks with application code interfacing with databases using ORM Frameworks, cache layers, data storage, servers, networking, and database query protocols including developing stored procedures, SQL queries, and database applications
- Working knowledge of relational database internals (locking, consistency, replication, serialization, failover, recovery)
- Comfortable with Windows, SQL Server, .NET Framework/Core, GIT, Nuget, SPA, Modern UI Frameworks, ORM Framework NHibernate in terms of both tools and application development
- Passionate about finding software performance bottlenecks and optimizing code to produce a better customer experience
- Experience with APM (Application Performance Monitoring), RUM (Real User Monitoring), and other Dev tools used for Performance monitoring and analysis
- Experience with performance bottleneck analysis, system design for scaling

Key Responsibilities
- Design and Build complicated Workflow
- Understanding the user persona and deliver slick experience
- Experience in JavaScript (ReactJS / Redux) React Native, HTML, CSS, JQuery, HTTP
- Strong understating of XML, JSON, DOM, and w3c standards
- Providing technical expertise for every phase of the project lifecycle; from concept development to solution design, implementation, optimization and support
- Be an Interface with Stockholder sand architects to create technology specifications from business requirements for one or more modules within the project
- Responsible to prepare the technical design of the components within the module (one or more of client/web presentation tier, server tier, data access and data model, integration component, package function customization)
- Proficient in articulating the pros and cons of using a certain technology stack or component or design pattern versus another to the clients and project team and drives selection of technologies, designs to come up with the optimal architecture
- Drives the performance tuning, re-design and re-factoring for a module
- Contributes to designing and implementing the build, release process as well as system configuration and deployment characteristics of the application
- Implements (hands-on) the module components based on prevailing Framework and Open-source standards & its best practices.
- Mentors the team (people working on the module and other project team members) on technology concepts and best practices for design, implementation and other processes
- Development and maintenance of Continuous Integration System on JENKINS.
- Build management for the planned major/minor releases
- Release process management and maintenance
- Enhancement and development of build/release system features.
Required Qualifications:
- 2 - 3 years relevant work experience in Jenkins / Scripting / C / Linux
- Expertise in scripting languages like a shell, python, etc
- Work experience in handling Make/CMake build systems
- Expertise in GIT source revision control
- Experience with Yocto build systems and recipes


Skills and Qualification:
- Experience in working MEAN stack / Full Stack platform
- Front-end developer with knowledge of coding into NODE/EXPRESS, JavaScript, Jquery & its plugins.
- js/Redux/React-native.
- Knowledge of different NPM packages (Session, Async etc.).
- Knowledge of Mongo dB/Mongoose/Nosql.
- Knowledge of Any one framework (Mean.io/Ionic/Meteor).
- Experience in Backbone.js or Angular.js is a must.
- Knowledge of responsive design creation.
CSS3 / HTML / HTML5.
Roles and responsibilities:
- Proficient in SQL, NoSQL, relational database design and methods for efficiently retrieving data
- Experience building complex and non-interactive systems batch, distributed, etc.
- Be responsible for the technical design and experience in guiding/mentoring others.
- Strong OOPS knowledge, including experience with design patterns
- Experience with relational databases like MySQL/Oracle
- Experience with enterprise application servers like Tomcat/Weblogic/Websphere.
- Exposure to Web Services SOAP and RESTFUL
- Exposure to Agile/Scrum, TDD, and Continuous Integration tools like Jenkins, Bamboo etc.
- Excellent analytical aptitude and problem solving skills.
- Excellent communication and customer interfacing skill






