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JOB TITLE - Product Development Engineer - Machine Learning
● Work Location: Hyderabad
● Full-time
 

Company Description

Phenom People is the leader in Talent Experience Marketing (TXM for short). We’re an early-stage startup on a mission to fundamentally transform how companies acquire talent. As a category creator, our goals are two-fold: to educate talent acquisition and HR leaders on the benefits of TXM and to help solve their recruiting pain points.
 

Job Responsibilities:

• Design and implement machine learning, information extraction, probabilistic matching algorithms and models
• Research and develop innovative, scalable and dynamic solutions to hard problems
• Work closely with Machine Learning Scientists (PhDs), ML engineers, data scientists and data engineers to address challenges head-on.
• Use the latest advances in NLP, data science and machine learning to enhance our products and create new experiences
• Scale machine learning algorithm that powers our platform to support our growing customer base and increasing data volume
• Be a valued contributor in shaping the future of our products and services
• You will be part of our Data Science & Algorithms team and collaborate with product management and other team members
• Be part of a fast pace, fun-focused, agile team

Job Requirement:

• 4+ years of industry experience
• Ph.D./MS/B.Tech in computer science, information systems, or similar technical field
• Strong mathematics, statistics, and data analytics
• Solid coding and engineering skills preferably in Machine Learning (not mandatory)
• Proficient in Java, Python, and Scala
• Industry experience building and productionizing end-to-end systems
• Knowledge of Information Extraction, NLP algorithms coupled with Deep Learning
• Experience with data processing and storage frameworks like Hadoop, Spark, Kafka etc.

Position Summary
We’re looking for a Machine Learning Engineer to join our team of Phenom. We are expecting the below points to full fill this role.

• Capable of building accurate machine learning models is the main goal of a machine learning engineer
• Linear Algebra, Applied Statistics and Probability
• Building Data Models
• Strong knowledge of NLP
• Good understanding of multithreaded and object-oriented software development
• Mathematics, Mathematics and Mathematics
• Collaborate with Data Engineers to prepare data models required for machine learning models
• Collaborate with other product team members to apply state-of-the-art Ai methods that include dialogue systems, natural language processing, information retrieval and recommendation systems
• Build large-scale software systems and numerical computation topics
• Use predictive analytics and data mining to solve complex problems and drive business decisions
• Should be able to design the accurate ML end-to-end architecture including the data flows, algorithm scalability, and applicability
• Tackle situations where problem is unknown and the Solution is unknown
• Solve analytical problems, and effectively communicate methodologies and results to the customers
• Adept at translating business needs into technical requirements and translating data into actionable insights
• Work closely with internal stakeholders such as business teams, product managers, engineering teams, and customer success teams.

Benefits

• Competitive salary for a startup
• Gain experience rapidly
• Work directly with the executive team
• Fast-paced work environment

About Phenom People

At PhenomPeople, we believe candidates (Job seekers) are consumers. That’s why we’re bringing e-commerce experience to the job search, with a view to convert candidates into applicants. The Intelligent Career Site™ platform delivers the most relevant and personalized job search yet, with a career site optimized for mobile and desktop interfaces designed to integrate with any ATS, tailored content selection like Glassdoor reviews, YouTube videos and LinkedIn connections based on candidate search habits and an integrated real-time recruiting analytics dashboard.

 Use Company career sites to reach candidates and encourage them to convert. The Intelligent Career Site™ offers a single platform to serve candidates a modern e-commerce experience from anywhere on the globe and on any device.

 We track every visitor that comes to the Company career site. Through fingerprinting technology, candidates are tracked from the first visit and served jobs and content based on their location, click-stream, behavior on site, browser and device to give each visitor the most relevant experience.

 Like consumers, candidates research companies and read reviews before they apply for a job. Through our understanding of the candidate journey, we are able to personalize their experience and deliver relevant content from sources such as corporate career sites, Glassdoor, YouTube and LinkedIn.

 We give you clear visibility into the Company's candidate pipeline. By tracking up to 450 data points, we build profiles for every career site visitor based on their site visit behavior, social footprint and any other relevant data available on the open web.

 Gain a better understanding of Company’s recruiting spending and where candidates convert or drop off from Company’s career site. The real-time analytics dashboard offers companies actionable insights on optimizing source spending and the candidate experience.

Kindly explore about the company phenom (https://www.phenom.com/">https://www.phenom.com/)
Youtube - https://www.youtube.com/c/PhenomPeople">https://www.youtube.com/c/PhenomPeople
LinkedIn - https://www.linkedin.com/company/phenompeople/">https://www.linkedin.com/company/phenompeople/

https://www.phenom.com/">Phenom | Talent Experience Management

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

• Understanding business objectives and designing surveys to discover prospective customers preferences
• Perform a valid and reliable market research SWOT analysis
• Provide competitive analysis on various companys market offerings, identify market trends, pricing/business models, sales and methods of operation
• Collecting data on customers, competitors and marketplace and consolidating information into actionable items, reports, and presentations.
• Analyze and interpret data to identify patterns and solutions, including surveys and focus group transcripts
• Develop industry-specific, vertical-level nuances as the function matures
• Actively develop domain expertise, leveraging subject matter experts, and external sources
• Remain fully informed on market trends, other parties researches and implement best practices
• Managing existing clients, responding to them on calls, email and visits.
• Follow up on collections for overdue invoices
• Checking the internal orders, supply management and resolving quality issues if any
• Development of new business, filling new tenders and follow up on prospective Business
• Collecting market information
• Timely escalation of matters to top management for timely resolution.
• Submission of MIS Reports

Salesforce developer
Exp: 7-9Years

Location: Noida & Hyderabad

• Expertise and industry experience working with Salesforce (Lightning web components (LWC), Apex, SOQL, SOSL, Rest/SOAP/GraphQL Integration)

• Salesforce Admin, Platform Developer 1 / Platform Developer 2 and Salesforce Service Cloud Certification

Exp : 3 to 10 Years

Required Skills:

• Hands-on experience in installing, configuring and upgrading AAEP, POM, Speech solutions for global customers.
• Knowledge on integration of AAEP, POM, Speech servers with other adjunct and UC solutions.
• Well versed with Linux commands.
• Knowledge in deploying VMWare/OVA would be added advantage.
• Knowledge on Avaya product like CM, SM, SMGR, WebLM, Call center routing etc. would be added advantage.
• Installation, upgrade and integration AAEP, POM, Speech servers for global customers especially in USA.
• Testing and troubleshooting as required.
• Good planning & analytical skills and ability to communicate effectively with global customers. Work under pressure and deliver on customer timelines.
• Implementation and testing will require to be done during customer approved maintenance windows in the respective countries or regions. Will require late night work during implementation & testing.

• Good written and verbal communication skills
• Must have experience working with global customer
• Self-starter and capable of working independently
• Quick learning ability to learn future skills as per business requirement
• Able to work in flexible hours (including late India night and early morning) to support global customers in North America region

Are you the one? Quick self-discovery test:

1. Love for the cloud: When was the last time your dinner entailed an act on “How would ‘Jerry Seinfeld’ pitch Cloud platform & products to this prospect” and your friend did the ‘Sheldon’ version of the same thing.
2. Passion: When was the last time you went to a remote gas station while on vacation and ended up helping the gas station owner saasify his 7 gas stations across other geographies.
3. Compassion for customers: You listen more than you speak.  When you do speak, people feel the need to listen.
4. Humor for life: When was the last time you told a concerned CEO, ‘If Elon Musk can attempt to take humanity to Mars, why can’t we take your business to run on the cloud?

Your bucket of undertakings:

This position will be responsible to consult with clients and propose architectural solutions to help move & improve infra from on-premise to cloud or help optimize cloud spend from one public cloud to the other.

1. Be the first one to experiment on new-age cloud offerings, help define the best practice as a thought leader for cloud, automation & Dev-Ops, be a solution visionary and technology expert across multiple channels.
2. Continually augment skills and learn new tech as the technology and client needs evolve
3. Use your experience in the Google cloud platform, AWS, or Microsoft Azure to build hybrid-cloud solutions for customers.
4. Provide leadership to project teams, and facilitate the definition of project deliverables around core Cloud-based technology and methods.
5. Define tracking mechanisms and ensure IT standards and methodology are met; deliver quality results.
6. Participate in technical reviews of requirements, designs, code, and other artifacts
7. Identify and keep abreast of new technical concepts in the google cloud platform
8. Security, Risk, and Compliance - Advise customers on best practices around access management, network setup, regulatory compliance, and related areas.

Accomplishment Set 

• Passionate, persuasive, articulate Cloud professional capable of quickly establishing interest and credibility 
• Good business judgment, a comfortable, open communication style, and a willingness and ability to work with customers and teams.
• Strong service attitude and a commitment to quality.
• Highly organised and efficient.
• Confident working with others to inspire a high-quality standard.

Experience :

• 4-8 years experience in Cloud Infrastructure and Operations domains
• Experience with Linux systems and/OR Windows servers
• Specialize in one or two cloud deployment platforms: AWS, GCP
• Hands on experience with AWS services (EKS, ECS, EC2, VPC, RDS, Lambda, GKE, Compute Engine, API Gateway, AppSync and ServiceMesh)
• Experience in one or more scripting language-Python, Bash
• Good understanding of Apache Web Server, Nginx, MySQL, MongoDB, Nagios
• Logging and Monitoring tools (ELK, Stackdriver, CloudWatch)
• DevOps Technologies (AWS DevOps, Jenkins, Git, Maven)
• Knowledge on Configuration Management tools such as Ansible, Terraform, Puppet, Chef, Packer
• Experience working with deployment and orchestration technologies (such as Docker, Kubernetes, Mesos)

Education :

1. Is Education overrated? Yes. We believe so. However there is no way to locate you otherwise. So unfortunately we might have to look for a Bachelor's or Master's degree in engineering from a reputed institute or you should be programming from 12. And the latter is better. We will find you faster if you specify the latter in some manner. Not just degree, but we are not too thrilled by tech certifications too ... :)
2. To reiterate: Passion to tech-awesome, insatiable desire to learn the latest of the new-age cloud tech, highly analytical aptitude and a strong ‘desire to deliver’ outlives those fancy degrees!
3. 3-8 years of experience with hands-on experience in Cloud Computing (AWS/GCP) and IT operational experience in a global enterprise environment.
4. Good analytical, communication, problem solving, and learning skills.
5. Knowledge on programming against cloud platforms such as Google Cloud Platform and lean development methodologies.

We are looking for a Node.js Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end.

Responsibilities and Duties
Primary Responsibilities:
- Write Elegant, Testable Code
- Design and implementation of low-latency, high-availability, and performant applications
- Implementation of security and data protection
- Build and Deploy Code
- Build Fast, Reliable REST APIs
- Adding New Features
- Enhancing Existing Code and Features
- Comfortable with Agile and Iterative Development along with code reviews