Field Sales Executive

PluginLive Technologies-  a recruitment tech company is hiring for First Source

About the organization:

Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM  partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.

One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.

Role Name- Customer Service Trainee

Type- Apprenticeship

Qualification & Background: Graduate (Fresher/BPO Experienced)

Location: Bengaluru, Mumbai and Chennai

Stipend

Chennai- 13k  (Backend role- DATA)

Bangalore- 18k (Voice and Email Chat role)

Mumbai- 18k (Voice and Email Chat role)

Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.

Work Type- Rotational Shifts

Pls note- Cab services will be provided to all the employees working during night shifts.

Position Requirements

- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.

Essential Skills:

• Willingness to work in rotating shifts (including night shifts)- 5 days a week.
• Communicate effectively, both orally and in writing.
• Flexibility to meet business requirements and fluctuating workload
• Organize, prioritize, and schedule work assignments.
• Hardworking and Smart working attitude with openness to feedback
• Have acceptable typing speed of at least 20 WPM/90% Accuracy

Roles & Responsibilities 

This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.

• Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
• Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
• Grasp, comprehend & clear the training period with relevant tollgate scores.
• Attend all team briefing/meetings/coaching on a timely basis.
• Be knowledgeable of regular process changes provided.
• Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
• Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
• Adhere to Company Code of Conduct & policies laid by the HR
• Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
• Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
• On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
• Act as a team player and coordinate work respectfully with fellow members in co-ordination.
• Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
• Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
• Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
• Work closely with team leader by implementing the coaching aspects discussed for self and career development.

Position: Talent Acquisition Head – Retail Brand (Non-IT Hiring)

Location: Gurgaon

Experience: 10+ years in retail brand

Industry: Retail (Fashion, Apparel, FMCG, Luxury, or related)

Department: Human Resources (HR)

Job Summary:

We are looking for a dynamic and strategic Talent Acquisition Head to lead the recruitment function for our retail brand. The ideal candidate will have extensive experience in Non-IT hiring, particularly in retail, FMCG, or related industries. This role involves managing end-to-end recruitment, building talent pipelines, and ensuring the right talent acquisition strategies to support business growth.

Key Responsibilities:1. Talent Acquisition Strategy & Execution:

• Develop and execute talent acquisition strategies aligned with business objectives.
• Oversee bulk hiring and leadership hiring for retail stores, corporate functions, and supply chain roles.
• Optimize sourcing channels (job portals, employee referrals, social media, and recruitment agencies).

2. Recruitment Operations & Stakeholder Management:

• Lead end-to-end recruitment for store-level, regional, and corporate roles.
• Partner with business heads and HRBPs to identify hiring needs and workforce planning.
• Manage vendor relationships and negotiate contracts with recruitment agencies.

3. Employer Branding & Talent Pipeline Development:

• Drive employer branding initiatives to attract top talent.
• Build a strong talent pipeline for future hiring needs.
• Engage in campus hiring and lateral hiring strategies.

4. Recruitment Analytics & Compliance:

• Track recruitment metrics (TAT, cost-per-hire, quality-of-hire, etc.) for continuous improvement.
• Ensure compliance with labor laws and company policies in hiring practices.
• Implement and manage Applicant Tracking Systems (ATS) for seamless recruitment.

Key Requirements:

·         10+ years of experience in Non-IT hiring, preferably in Retail, FMCG, Apparel, Luxury, or QSR sectors.

·         Proven expertise in bulk hiring, corporate hiring, and leadership hiring.

·         Strong experience in headhunting, passive talent search, and market mapping.

·         Excellent communication, negotiation, and stakeholder management skills.

·         Hands-on experience with ATS, LinkedIn Talent Solutions, and recruitment tools.

·         Ability to thrive in a fast-paced, high-growth retail environment.

mail updated resume with current ctc and notice period-

email: jobs[at}glansolutions[dot]com

website: www.glansolutions.com

Job Description:-

The ideal candidate is a competitive self-starter who thrives in a fast-paced environment. You must be comfortable making dozens of calls and emails per day working with partners, generating interest, qualifying prospects, and closing sales.

Responsibilities:-

• Source new sales opportunities through inbound & outbound leads

• Communicating with potential customers via LinkedIn/ outbound calls / personalized emails and following up on leads.

• Conducting in-depth Market research to identify prospective customers.

• Consistently expanding the customer database.

• Prospect call preparation including company background research and other pertinent lead information.

• Identify customers’ buying trends and provide reports to management.

• Enter, update, and maintain information of leads, prospects, and Opportunities on CRM

Requirement:-

• Strong verbal & Written communication

• Source new sales opportunities through cold calling.

• Confident in speaking.

• Strong listening and presentation skills.

• Presence of mind to influence and persuade.

• Identify B2B key players and research the accounts.

• Proficient in using CRM and hands-on Microsoft Office.

• Strong interpersonal relations.

Benefits of working with us: -

• Benefits of both worlds - Enthusiasm & Learning Curve of a Start-Up, Deliveries & Performance of an Enterprise Service Provider.

• Sky's the limit when it comes to learning, growth & ideas.

• We do not follow the typical corporate hierarchy ladder.

• Medical insurance, gratuity, and provident fund.

• As part of our dedication to an inclusive and diverse workforce, Kratikal is committed to equal employment opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion.

About Us: - Kratikal Tech Private Limited is a leading cyber security firm that provides cyber security solutions to 145+ Enterprise customers and 1825+ SMEs, belonging to different industries including E-commerce, Fintech, BFSI, NBFC, Telecom, Consumer Internet, Cloud Service Platforms, Manufacturing, and Healthcare. The company was founded with the aim of helping enterprises at a global level combat cybercriminals using new-age technology-based cybersecurity solutions.

As of today, Kratikal has been awarded as the Top Cyber Security Startup at the 12th Top 100 CISO Awards. Kratikal has launched four products, ThreatCop, KDMARC, Threat Alert Button, and KPMonitor including VAPT services. Apart from the products receiving several recognitions and awards, Kratikal has also partnered with numerous renowned organizations worldwide...for more details visit our website www.kratikal.com and www.threatcop.com.

RESPONSIBILITIES

• Become an expert in our technology and platforms
• Provide top-tier, highly skilled and attentive support to our consumer app teams.
• Perform production support, troubleshooting and maintenance tasks with a focus on quality and timeliness
• Work with the Implementations and Delivery Teams on defect resolution and solution delivery
• As an active member of the backend team you would utilize and promote best practices and standards
• You’ll develop new technical skills and gain industry knowledge
• You’ll provide occasional “after-hours” incident response and support
• Maintain software to integrate with internal back-end systems
• Build tools to reduce occurence of errors and improve customer experience
• Manage system troubleshooting and maintenance.

Required skills and qualifications

• 4+ years’ experience supporting Web and Backend based application software and environments preferred

• Ability to prioritize effectively and handle shifting priorities professionally

• Experience with version management systems like GIT, Subversion

• Knowledge on Payment gateways (Razorpay, Juspay)

• Experience with web application servers, basic idea on AWS and Azure

• Databases (SQL and NoSQL) and SQL query language.

• Good understanding of Networking principles.

• An understanding and background with Object Oriented Programming languages

• Required Full stack development knowledge.

Preferred skills and qualifications

• Bachelor of science degree (or equivalent) in computer science, engineering, or relevant field

We are seeking an experienced and innovative Product Manager to lead and expand our 

suite of digital manufacturing products. As a Product Manager, you will be responsible for 

managing and extending our product offerings, identifying new opportunities, and developing 

creative solutions to solve the unique challenges faced by Indian manufacturing SMEs and 

MSMEs. You will be expected to gain a deep understanding of factory floor processes and 

pain points to design effective solutions that modernize the manufacturing sector and cater 

to the needs of our diverse stakeholders.

• Exp - 7 -12 years
• Industry background (nice to have ) - manufacturing, supply chain or industrial automation
• Entrepreneurship, innovation

Profile Summary: The Software Engineer - Full Stack is responsible for software development as a member of a project team. He/she works closely with subject matter experts, business analysts, quality analysts, and others to design, develop, and test software solutions to business problems.

Responsibilities:

• Solve problems of considerable scope and complexity.
• Designing, coding (at least 80%), debugging and optimizing both frontend and backend components as well as internal tools, such as configuration management and development/test environments.
• Help select and incorporate new tools and methods.
• Work closely with project, application, and enterprise architects to develop solutions.
• Drive the continuous evolution of best practices within the development team.
• Identify and recommend where increased automation, performance enhancements, application enhancements and quality enhancements may be incorporated.
• Balance customer and business needs to design, develop, test, and deliver against timelines.
• Contribute to architecture and code design, estimates, code reviews, and documentation to ensure top quality software.
• Keeps current with emerging technologies and technological developments within the industry.
• Monitors and evaluates competitive applications and products.
• Reviews current practices relevant to the solution of assigned projects.
• Remains flexible and responsive to changing priorities and multiple, concurrent responsibilities.
• Be a talent multiplier that motivates the team around them to excel and perform well.
• Other duties as assigned.

Requirements:

• Bachelor's Degree - Computer Science, Management Information Systems, or related field.
• 3-5 years of software development experience.
• Experience in lieu of education: Two years of experience for every year of formal education required. Application development experience using. NET, C#, . NET Core, SQL Server, CSS, and other web development technologies.

We are looking for a React Native developer interested in building performant mobile apps on both the iOS and Android platforms. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.

Responsibilities

• Build pixel-perfect, buttery smooth UIs across both mobile platforms.
• Leverage native APIs for deep integrations with both platforms.
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.
• Reach out to the open source community to encourage and help implement mission-critical software fixesReact Native moves fast and often breaks things.
• Maintain code and write automated tests to ensure the product is of the highest quality.
• Transition existing React web apps to React Native