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AFS Operations

·         70% office and 30% site work.

·         End-to-end call coordination and follow-ups.

·         We will get candidates from construction or manufacturing industry.

Designation : Executive – Aftersales (AFS) – Operations

Department : Aftersales Service (AFS) – Operations

Reporting to : Assistant / Senior Manager – Operations

Department Head : Senior Manager – Operations

�� Role Summary

The Executive – AFS Operations is responsible for execution, coordination, and closure of Aftersales Service

jobs including service visits, repairs, AMC/PMC activities, and material movement. The role ensures timely

deployment of technicians, accurate job documentation, coordination with commercial and billing teams, and

adherence to safety and quality standards. This position plays a critical role in on-time job completion and

billing readiness.

�� Education & Skills

• Diploma / Graduate in Mechanical / Electrical Engineering

• 1–3 years of experience in service operations or site coordination

• Basic understanding of service workflows, job cards, and safety norms

• Proficient in emails, Excel, WhatsApp coordination, and basic CRM usage

• Strong coordination skills, problem-solving ability, and discipline

�� Key Responsibilities

�� Job Planning & Execution

1. Receive approved Sales Orders (SO) / work instructions from AFS Commercial

2. Plan service execution schedules in coordination with clients

3. Deploy technicians as per job requirements and skill set

4. Ensure technicians report on time to site and start work as scheduled

5. Monitor daily job progress and site status

��‍�� Technician & Site Coordination

1. Allocate manpower, tools, and consumables as required

2. Coordinate with stores for spares or material dispatch

3. Ensure technicians follow safety procedures and site protocols

4. Handle site-level issues and escalate when required

Job Description - JD & KPIs

5. Approve technician attendance and service completion details

�� Documentation & Billing Support

1. Ensure accurate job card entries (service details, dates, signatures)

2. Collect signed job cards, acknowledgments, and completion certificates

3. Verify GRNs, delivery challans, and service reports

4. Share complete and verified documents with AFS Commercial for billing

5. Ensure zero discrepancies in job documentation

��️ CRM Updates & Reporting

1. Update job execution status daily in CRM

2. Close jobs in CRM post completion with all supporting documents

3. Maintain execution tracker (job-wise, technician-wise)

4. Report delays, site issues, or client concerns to seniors immediately

5. Support audits by providing execution records when required

�� Stakeholder Coordination

1. Coordinate with AFS Commercial for job scope clarification

2. Liaise with finance for billing-related clarifications

3. Coordinate with safety team for audits or site compliance

4. Support client communication regarding service schedules and closures

5. Assist seniors in resolving escalated operational issues

�� Key Performance Indicators (KPIs)

• On-time job execution as per committed schedule

• Zero rework due to operational or documentation errors

• Timely submission of billing-ready documents

• CRM job closure accuracy and timeliness

• Client satisfaction and minimal escalations

�� Career Progression Pathway

Job Description - JD & KPIs

Page 3 of 3

Level Title Key Criteria for Progression

Entry Executive – AFS Operations Timely execution, accurate documentation, discipline

Level 1 Senior Executive – Operations Handling multiple sites, technician planning

Level 2 Assistant Manager – Operations Independent site ownership, client handling

Level 3 Manager – Operations Team management, regional operations control

�� Growth Factors

Area Indicator

Execution Discipline Jobs completed within planned timelines

Documentation Accuracy Zero missing or incorrect job records

Coordination Smooth inter-departmental communication

Escalation Readiness Issues escalated within 24 hours

Learning Curve Independent handling of jobs within 2–3 months

�� Evaluations

Quarterly evaluations will be conducted by the Department Head, with HR involvement as required, based on

performance against KPIs, documentation quality, and operational discipline.

ROLES AND RESPONSIBILITIES

As a Full Stack Developer at GoQuest Media, you will play a key role in building and maintaining

web applications that deliver seamless user experiences for our global clients. From

brainstorming features with the team to executing back-end logic, you will be involved in every

aspect of our application development process.

You will be working with modern technologies like NodeJS, ReactJS, NextJS, and Tailwind CSS

to create performant, scalable applications. Your role will span both front-end and back-end

development as you build efficient and dynamic solutions to meet the company’s and users’

needs.

What will you be accountable for?

● End-to-End Development:

● Design and develop highly scalable and interactive web applications from scratch.

● Take ownership of both front-end (ReactJS, NextJS, Tailwind CSS) and back-end

(NodeJS) development processes.

● Feature Implementation:

● Work closely with designers and product managers to translate ideas into highly

interactive and responsive interfaces.

● Maintenance and Debugging:

● Ensure applications are optimized for performance, scalability, and reliability.

● Perform regular maintenance, debugging, and testing of existing apps to ensure

they remain in top shape.

● Collaboration:

● Collaborate with cross-functional teams, including designers, product managers,

and stakeholders, to deliver seamless and robust applications.

● Innovation:

● Stay updated with the latest trends and technologies to suggest and implement

improvements in the development process.

Tech Stack

● Front-end: ReactJS, NextJS, Tailwind CSS

● Back-end: NodeJS, ExpressJS

● Database: MongoDB (preferred), MySQL

● Version Control: Git

● Tools: Webpack, Docker (optional but a plus)

Preferred Location

This role is based out of our Andheri Office, Mumbai.

Growth Opportunities for You

● Lead exciting web application projects end-to-end and own key product initiatives.

● Develop cutting-edge apps used by leading media clients around the globe.

● Gain experience working in a high-growth company in the media and tech industry.

● Potential to grow into a team lead role.

Who Should Apply?

● Individuals with a passion for coding and web technologies.

● Minimum 3-5 years of experience in full-stack development using NodeJS, ReactJS,

NextJS, and Tailwind CSS.

● Strong understanding of both front-end and back-end development and ability to

write efficient, reusable, and scalable code.

● Familiarity with databases like MongoDB and MySQL.

● Experience with CI/CD pipelines and cloud infrastructure (AWS, Google Cloud) is a

plus.

● Team players with excellent communication skills and the ability to work in a

fast-paced environment.

Who Should Not Apply?

● If you're not comfortable with both front-end and back-end development.

● If you don’t enjoy problem-solving or tackling complex development challenges.

● If working in a dynamic, evolving environment doesn’t appeal to you.

• Act as a bridge between business users and technical teams, translating business requirements into LOANIQ solution designs.
• Gather, analyze, and document detailed functional requirements for new features, system enhancements, and regulatory changes.
• Work closely with development teams to validate LOANIQ configurations, test workflows, and review technical designs.
• Lead or support UAT, coordinate with QA teams, and ensure sign-off from business stakeholders.
• Conduct gap analysis and suggest best practices using LOANIQ's capabilities to improve loan operations.
• Create detailed BRDs, FRDs, process flow diagrams, and user stories aligned with Agile/Scrum methodology.
• Support LOANIQ implementation, upgrades, and version migrations.
• Conduct training, prepare user guides, and provide post-go-live support.

• Creating a strategy towards growing customer base and creating plans for retention of existing customers
• Managing and growing client account base with the best interest of client in mind
• Developing new business with existing clients
• Identifying areas of improvement to increase revenue from the client
• Acting as Single Point of Contact
• Being the default point of contact in all customer account management related matters
• Handling client grievances; managing expectations and ensuring issue resolution
• Coordinating with internal team for delivery of client requirements
• Ensuring timely and successful delivery of solutions based on client requirements
• Supporting Sales Team in negotiating contracts and closing deals
• Getting new leads from existing businesses for sales team
• Ensuring timely invoicing and revenue realization

Desired Candidate Profile

• 3 to 5+ years of Account Management experience
• SaaS/ IT preferable
• Strong interpersonal skills
• Very strong business writing and communication skills
• Strong technical understanding    

We are looking for a skilled react.js developer to join our front-end development team. In this role, you will be responsible for developing and implementing user interface components using React.js concepts and workflows such as Redux, Flux, and Webpack. You will also be responsible for profiling and improving front-end performance and documenting our front-end codebase.

• Meeting with the development team to discuss user interface ideas and applications.
• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly responsive user interface components using react concepts.
• Writing application interface codes using JavaScript following react.js workflows.
• Troubleshooting interface software and debugging application codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.
• Documenting application changes and developing updates.

• Bachelor’s degree in computer science, information technology, or a similar field.
• Previous experience working as a react.js developer.
• In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
• Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
• Experience with user interface design.
• Experience with browser-based debugging and performance testing software.
• Excellent troubleshooting skills.
• Good project management skills.

• Should have experience in  developing and working on consumer facing web/app
• Proficient understanding of JavaScript libraries and frameworks ReactJS
• Proficient understanding of server side rendering through Next.js
• Proven skillsets in responsive Web UI development for enterprise application using technologies such as HTML5, CSS, JavaScript, JQuery, Bootstrap, React JS Good understanding of Data Structures, Algorithms and Operating Systems
• Should have experience on HTML5/CSS3, Javascript ,Redux, APIs Integration
• 3-4 years of experience in building client side cross platforms javascript apps in Web & mobile.
• Good experience of developing and integrating APIs
• Develop high-quality software design and architecture
• Review and debug code
• Find and address performance issues
• Proficient understanding of Git

Rejolut is one of the award-winning fastest-growing emerging tech company which is working on leading technology like Blockchain, ML & AI, Complex mobile & web apps, IoT, etc.

The ideal candidate will be responsible for managing a development team and client coordination.

Roles & Responsibilities:-
• Collaborate with business and functional partners and technology leadership in defining features backlog and specifying requirements
• Taking Ownership of Delivery
• Drive technology discussion and strategy in line with business needs and company reference architecture
• Define execution plan and approach based on project scope, the expected timeline,
• Support execution team with resolution of roadblocks and inter-dependencies Partner with technical and functional teams external to the project to ensure their tasks are completed as required
• Ensure quality of deliverable is verified and matching stakeholder expectations
• Conducting daily scrum calls for smooth delivery.

How we are different 
 We are a young and dynamic team who are obsessed with solving the business problem at scale. We are a technology agnostic company that focus more on finding the optimal solution to the business problem rather than technology.

 Why to join us
 - We provide huge learning curve. Spending 1.5-2 years with us will put you 3 years ahead in the career.
- We work only on cutting edge technology like React, React Native, Flutter, NodeJS, Python, Go, Svelte, ELM
- There are two technology Co-founder in the company who are pretty much hands-on and have earlier bult the Consumer application which is downloaded millions of time and are in leadership position in copanies like Samsung, Purplle, Loyalty Rewardz.
- Get mentored by the best in the industry
- Flexible working hours
- Perks best in the industry