11+ Surveillance Jobs in India

Strong Enterprise Data Modeller profile (Modern Data Platforms)

Mandatory (Experience 1) – Must have 7+ years of experience in Data Modeling or Enterprise Data Architecture, with strong hands-on expertise in designing conceptual, logical, and physical data models for enterprise data platforms

Mandatory (Experience 2) – Must have Strong hands-on experience with enterprise data modeling tools such as Erwin, ER/Studio, PowerDesigner, SQLDBM, or similar enterprise data modeling tools

Mandatory (Experience 3) – Must have Deep understanding of dimensional modeling (Kimball / Inmon methodologies), normalization techniques, and schema design for modern data warehouse environments.

Mandatory (Experience 4) – Proven experience designing data models for modern data platforms such as Snowflake, Databricks, Redshift, Dremio, or similar cloud data warehouse / lakehouse systems.

Mandatory (Experience 5) – Must have strong SQL expertise and schema design skills, with the ability to validate data model implementations and collaborate closely with data engineering teams

Mandatory (Education) – Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related technical field.

How to apply -

Please follow the steps below :

1) The first step is to apply for the role. Please click on the link mentioned and fill out the form. - https://recruiterflow.com/wishup/jobs/154

2) Once all the details are filled in, you will encounter an online proctored test, the Aptitude test (25 minutes duration) on the link here -

a.) https://app.wishup.co/test

3) Initial Discussion

4) Interview with Hiring Manager - 1

5) Interview with the Hiring Manager - 2

6) Interview with Hiring Manager - 3

About Wishup

Wishup is India’s largest remote work platform (since 2017), connecting global businesses with top remote professionals in roles such as Virtual Assistants, Operations/Admin Managers, Executive Assistants, Project Managers, Bookkeepers, and Accountants. With a stringent 0.1% acceptance rate, each professional is upskilled and managed via our AI-based remote work tool.

Backed by marquee investors (Orios Ventures, Inflection Point Ventures, 500 Startups, and Tracxn Labs), Wishup’s leadership team includes alumni from premier institutes like IIT Madras, IIM Ahmedabad, IIT Kanpur, IIT Bombay, and DCE.

About the role, Key notes:

• Profile – Client Success Head
• Role – Full-time
• Grade – Sr. Manager / AVP
• Location – Remote - Work from home / Anywhere
• Work hours – Mon to Fri / US Shift (6:30 PM to 3:30 AM IST)

What you’ll do? 

Develop Healthy Client Relationship - Create engagement strategies with clients to develop a professional relationship through the provision of products and operational services, training, and customer services.

Enhance Client Training - Makes sure that clients are aware of resources available for learning about Wishup’s service and that they’ve got tools letting them take advantage of everything Wishup offers.

Evaluate and Analyze Client Needs - Regularly checking on how Wishup’s service is meeting customers’ needs and whether there are areas for possible improvement or upgrades

Build Trust and Transparency with Clients - Unlock more value for their customers and create a virtuous circle that ensures mutual success.

Onboard New Clients - Educate key customers on how to build an effective virtual team using Wishup and derive the best possible output using the best virtual workspace practices

Act as a Client Advocate - Ensure the client’s feedback is heard and acted upon. Be the voice of the clients in the company, and mediate between the clients’ requests and the company’s vision.

Encourage Clients to Upgrade and build efficient virtual teams - Persuade customers to upgrade to higher plans or even catalyze them to consider building virtual teams leveraging Wishup’s potential. With an in-depth understanding of the Client’s needs, you can identify opportunities for the company to provide additional services. 

Promote Client Loyalty - Keep track of clients’ subscription expiration dates and follow up with them to renew their subscriptions. Reduce the churn rate and increase retention by providing the client highest standard of service.

Expectation in Week 1 –

• Understand our business model, how we work, and who we serve.
• Understand the role of various departments and how they collaborate to deliver an exceptional client experience

Expectation in Month 1 –

• Learn all about the current set of processes in place
• Take on your first set of key accounts and handle their engagement
• Learn all about onboarding clients and initiate onboarding calls to build your own portfolio

Expectation till Month 3 –

• Nurture the relationships with the assigned accounts and build an upgrade pipeline to drive internal revenue
• Coach and mentor the Client Success Managers on effective strategies to reduce churn and drive growth with existing accounts
• Build a referral strategy to unlock growth potential by targeting business circles from existing accounts
• Formulate a plan to hire and train 3 new CSMs to achieve the desired internal revenue growth target

Expectations till Month 6 –

• Identify gaps in the pipeline and process to drive growth from existing accounts
• Convert 5 key accounts to match the current mega accounts in the company
• Demonstrate successful execution and implementation of the new growth strategies

Expectation in year 1 –

• Lead a team of 10 Client Success Managers to drive the internal revenue growth goals and retain them
• Maintain and grow a stable upgrade and referral pipeline
• Build up the talent onboarding strategies, test them thoroughly, capture and analyze the results, and implement improvements. 

What are we looking for?

• 4+ years of customer success/client relationship experience, post-sales, or consulting role 
• Strong work experience in client-facing roles such as account management, business development
• Very detail-oriented, tech-savvy, and solution-oriented
• Proven track record and enthusiasm for driving outcomes, with the ability to work under pressure
• Experience in onboarding, set up, training/product demos, resolution and escalation of issues, and client retention.
• Able to use data to make decisions, simplify complex problems, and express themselves thoughtfully
• Strong track record of identifying customer needs and successfully executing on retention and adoption strategies
• Ability to challenge team members and be challenged, provide and receive feedback to achieve team goals
• Excellent communication and presentation skills with the ability to flex style depending on the audience (C-Level / Leadership / Team)
• Ability to adapt and thrive in a fast-paced environment and rapidly changing market
• Bachelor’s degree required

What’s in it for you?

• A fully remote (work from anywhere) role
• Receive a more-than-competitive salary plus benefits
• Performance-driven and transparent work culture
• Enjoy a culture with opportunities for growth and learning

Skills:

• .NET framework, VB, C#
• HTML 5, Bootstrap, CSS, Less .
• Communication Protocols like HTTP, TCP, WCF, Web API, Modbus.
• Databases- MS SQL Server 2008 R2, MySQL. Knowledge on Redis, MongoDB.
• Scripting language -Java-Script, jQuery, AngularJS, SignalR, Ajax.
• AWS SDK preferred, Cloud Migration., IIS, Self-hosting, window server,
• Other tools -Postman & Fiddler, Tortoise SVN, Mantis bug tracking, Redmine.

Key Strengths :

• Good debugging skills.
• A major responsibility includes planning development cycle, designing, module development, code merge, Unit / Integration testing etc.
• Highly motivated team player.
• Experience in working on multiple projects simultaneously.
• Quick learning of any new technologies.
• Capable to take independent responsibility as well as ability to contribute and be a productive team member.

Key responsibilities:

• Involved into discussion of design and development of new feature enhancement.
• Involved in integration with the IoT devices over the TCP binary protocol.
• Involved in design and development of Web API to expose the data uploaded by devices to third party applications.
• Coordinating with the testing team for fixing bugs.
• Coordinating with firmware (Embedded) team for device integration.
• End to end design and development of modules.

Job Description:

We are looking for Quality Analysts responsible for ensuring the quality of our products. Your primary responsibility will be to understand the product scope, prepare test cases, and execute test cases and to coordinate with the rest of the team working on different layers of the infrastructure. Thus, a commitment to collaborative problem solving, sophisticated user experience and product quality is essential.

 Skills Required:

• Should possess excellent knowledge about software testing
• If candidate has done any testing certification or any relevant experience, will be preferred
• Analyzing the requirements from clients
• Should have very good written and verbal communication skills
• Arranging Test Environment to execute the test cases
• Hands on experience to write test plans and test cases.
• Defect Tracking
• Should have keen eye for detail and can create clear, concise detail-oriented test plans/cases

If you are looking forward for this opportunity, kindly apply with us with below asked details:

Total Experience:

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