Digital Marketing Executive

Compliance Officer- Corporate

Experience Required: Min 2 Years

Location: Ahmedabad

Job Description:

Compliance with various regulations governing Mutual funds, Bonds, Insurance, NPS, and other financial products;

Liaise with external legal and regulatory authorities,

Drafting & vetting of agreements

Submission of various compliance reports with regulators

Job Title: QA Tester (Manual Testing)

Department: Technology

Location: Remote

Company: Mercer Talent Enterprise

Company Overview:

Mercer Talent Enterprise is a leading provider of talent management solutions, dedicated to helping organizations optimize their workforce. We foster a collaborative and innovative work environment where our team members can thrive and contribute to our mission of enhancing talent strategies for our clients.

Position Overview:

We are looking for a detail-oriented QA Tester to join our Lighthouse Tech Team. In this role, you will be responsible for performing manual testing of our software applications to ensure they meet the highest quality standards. You will work closely with developers and product managers to identify testing requirements and ensure that all features function as intended.

Key Responsibilities:

• Execute manual test cases and document results.
• Identify, report, and track defects in a timely manner.
• Collaborate with the development team to understand application functionality and testing requirements.
• Participate in test planning and design activities.
• Conduct regression testing and ensure that existing functionality is not affected by new changes.
• Provide feedback on usability and user experience.
• Assist in the development of testing documentation and processes.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 1+ years of experience in manual software testing.
• Strong understanding of software testing methodologies and best practices.
• Experience with defect tracking tools (e.g., Azure,JIRA, Bugzilla).
• Excellent attention to detail and analytical skills.
• Strong communication and teamwork abilities.

Benefits:

• Competitive salary and performance-based bonuses.
• Professional development opportunities.

Job description

We are looking for an Academic Counsellor to join our administrative staff. The successful candidate will divide his or her time equally between administrative tasks and providing students with guidance and support. They should be able to take responsibility for nurturing,

acquiring, growing, and strengthening higher education customers across the world. Most importantly to believe in their consultative approach, identifying the needs of the customers and being able to marry off with the product offering/s.

Job Responsibility:

● Build a relationship with the learners who contact Masters’ Union, and be their guiding hand and familiarise them with the product, our vision, and the big picture.

● Understand learners' career needs and guide them with relevant information.

● Handle inbound calls and make outbound calls for follow-ups. Handle learner interactions and queries. Fix appointments and demo sessions on a daily basis.

● Provide timely and accurate responses to learners/parents.

Conversation Designer

The Opportunity 

Digit88 is establishing a new product development team for its US based partner and helping multiple clients achieve their AI and automation goals by designing effective, innovative, and delightful conversational experiences. 

Job Profile: 

Digit88 is looking for an enthusiastic, self-motivated, hands-on Conversational Designer to help kickstart the offshore conversational design team for our partner. Candidates must be responsible for designing the user experience of a virtual assistant. They ensure that the virtual assistant is conversationally engaging, impactful for the end-user, and matches the voice of the brand. Experience with a fast-paced India/US product start-up or a product engineering/design company who is capable of making user-centric design, having knowledge of NLP & customer journeys is desired. Applicants must have a passion for AI, be highly motivated and organized, able to work as part of a team, and also possess the ability to work collaboratively in a dynamic environment. 

Roles and Responsibilities: 

•  Design effective, innovative, and delightful conversational experiences using user-centric design methodologies 
• Work with major enterprise brands to understand their business goals, their customer personas and intents to define an automation roadmap 
• Research and analyze intents and the associated customer journeys. Evaluate when bots are appropriate and in what form 
• Create bot design documents, including bot personas, example dialogs, conversation flow diagrams, error handling patterns 
• Define the intent portfolio for natural language understanding and how it maps in to conversation designs ● Review customer transcripts to identify gaps in the conversation design; modify design patterns to bridge those gaps 
• Write copy suitable for automated conversations in the messaging medium 
• Interpret bot performance metrics to hypothesize where design changes can be made and tested to drive specific goals 
• Review and give feedback on designs from peers, including mentoring colleagues who may or may not be designers 
• Create and evangelize conversation design best practice standards, reusable design patterns and processes ● Should be comfortable in a client-facing role, advising customers and evangelizing non-design team members on conversation design best practices, processes, and reusable patterns. 
• Demonstrate effective verbal and written communication to internal executives, C-level clients, partners, and team members

Skills Requirements:

• To be successful in this role, you should possess:
• Bachelor’s Degree with experience in design, human-computer interaction (HCI), or equivalent
• professional experience
• At least 1 year prior experience in bot strategy, conversation design, and AI optimization.
• We consider diverse backgrounds - prior UX Content Strategy, Information Architecture, or UX Writing
• experience
• Strong prioritization skills.
• Excellent mastery of verbal and written english language.
• Knowledge of Natural Language Understanding technologies and platforms such as Dialog Flow, Watson,
• LUIS, etc. and how it impacts conversation designs
• Knowledge of messaging channels such as web messaging, SMS, Whatsapp, etc. and what the advantages
• and disadvantages are of each
• Contact center and/or customer service experience a plus

In this role, you will:

• Troubleshoot Complex / escalated network issues

• Participate in Major Incident Management conference calls and associated bridge-lines

• Work on tickets escalated from Tier 2 Support

• Work on incidents in accordance with Integrated Operations Manage Incident Process Configuring of network devices (on back of break fix)

• Work with Advanced technology functions (priority support) / Cisco TAC

• Work like an SME for the entire network infra of the bank suporting technologies like routing/switching/F5/Firewalls/Proxies.

• Mentor / train tier-1 / tier-2

• Open Change controls and emergency break-fix Change Records

• Engage Cisco (NOC and HTTS) Support

• Work on Sniffer/ Infinistream capture

• troubleshoot issues related to Firewalls/Load Balancers/Proxy appliances

• Work with vendors / vendor escalations (on complex issues)

• Functionally aligned to the manager and work closely

Desired Qualifications:

Must Have Banking experience

• 6+ years of network support experience in NOC Operations or similar environment.

• Excellent understanding on Routing & Switching concepts (RIP / OSPF / BGP)

• Ability to quickly analyze and troubleshoot data and voice network outages. Resolve Large admin/Enterprise issues for the bank.

• Extensive hands on experience in all Cisco Routers / Switches / Wireless devices; Cisco / Checkpoint Firewalls, F5 Load Balancers, IP subnetting, Layer 2-4 stack understanding, VoIP, QoS, MPLS, SDWAN

• Experience on Arista hardware is a plus.

• Excellent Customer Service Skills and communication skills.

• Ansible knowledge is a plus

• Mandatory - CCNA and (At least one CCNP Level Test Completed, CCNA Specialties, F5, MCSE)

Responsibilities:

• Must be able to write quality code and build secure, highly available systems.
• Assemble large, complex datasets that meet functional / non-functional business requirements.
• Identify, design, and implement internal process improvements: automating manual processes, optimizing datadelivery, re-designing infrastructure for greater scalability, etc with the guidance.
• Create datatools for analytics and data scientist team members that assist them in building and optimizing our product into an innovative industry leader.
• Monitoring performance and advising any necessary infrastructure changes.
• Defining dataretention policies.
• Implementing the ETL process and optimal data pipeline architecture
• Build analytics tools that utilize the datapipeline to provide actionable insights into customer acquisition, operational efficiency, and other key business performance metrics.
• Create design documents that describe the functionality, capacity, architecture, and process.
• Develop, test, and implement datasolutions based on finalized design documents.
• Work with dataand analytics experts to strive for greater functionality in our data
• Proactively identify potential production issues and recommend and implement solutions

Skillsets:

• Good understanding of optimal extraction, transformation, and loading of datafrom a wide variety of data sources using SQL and AWS ‘big data’ technologies.
• Proficient understanding of distributed computing principles
• Experience in working with batch processing/ real-time systems using various open-source technologies like NoSQL, Spark, Pig, Hive, Apache Airflow.
• Implemented complex projects dealing with the considerable datasize (PB).
• Optimization techniques (performance, scalability, monitoring, etc.)
• Experience with integration of datafrom multiple data sources
• Experience with NoSQL databases, such as HBase, Cassandra, MongoDB, etc.,
• Knowledge of various ETL techniques and frameworks, such as Flume
• Experience with various messaging systems, such as Kafka or RabbitMQ
• Good understanding of Lambda Architecture, along with its advantages and drawbacks
• Creation of DAGs for dataengineering
• Expert at Python /Scala programming, especially for dataengineering/ ETL purposes