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Subject-matter expert Jobs in Delhi, NCR and Gurgaon

3+ Subject-matter expert Jobs in Delhi, NCR and Gurgaon | Subject-matter expert Job openings in Delhi, NCR and Gurgaon

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Delhi, Gurugram, Noida, Ghaziabad, Faridabad
0 - 5 yrs
₹3L - ₹5L / yr
Customer Relationship Management (CRM)
Customer Service
Customer Support
Customer Success
Customer Retention
+4 more

Job Title: Customer Success Associate (International Process)

Location: Gurugram, Haryana

Work Mode: Work from Office


About the Role:

We are seeking passionate and customer-focused professionals to join our international support team. If you have excellent communication skills, a problem-solving mindset, and prior experience in customer service—especially within international or healthcare domains—this opportunity is for you.


As a Customer Success Associate, you will be responsible for managing and resolving customer queries efficiently while ensuring an exceptional service experience.


Key Requirements:

  • Excellent English communication skills (C1 level – mandatory)
  • Education: Graduates and Undergraduates both are eligible
  • Minimum 1 year of experience in International Customer Support (Healthcare background preferred)
  • Salary: Up to ₹35,000 CTC (₹30,517 in-hand)
  • 5 Days Working with 2 rotational week-offs
  • Rotational Shifts (24/7 environment)
  • Two-way cab facility available (for hiring zone only)


Roles & Responsibilities:

  • Handle inbound and outbound calls, chats, or emails from international customers.
  • Provide prompt, accurate, and empathetic assistance for customer queries or concerns.
  • Analyze customer issues and ensure first-contact resolution wherever possible.
  • Escalate unresolved or complex issues to higher support tiers when necessary.
  • Maintain detailed and accurate documentation of all customer interactions.
  • Ensure adherence to process guidelines, SLAs, and quality parameters.
  • Collaborate with internal teams to improve overall customer experience.
  • Stay updated on product knowledge, policies, and procedures.
  • Demonstrate a positive attitude and maintain professionalism under pressure.


Why Join Us:

  • Competitive salary with performance-based growth opportunities
  • Exposure to global customer experience standards
  • Supportive work culture with professional development programs
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DigiVersal Consultants
Noida
0 - 3 yrs
₹3.6L - ₹5L / yr
Medical writing
Business Writing
Report Writing
Legal writing
Technical Writing
+10 more
Roles and Responsibilities:

Academic Research:

Guide international University level students on completing their research papers. Develop sample research papers for the students for their reference.

Online Tutoring:

Teach international University students through individual or group tutorials in a virtual learning environment (VLE). Develop video lectures for the students.

Academic Mentoring:

Answer students’ questions through doubt clearing sessions. Guide students in exams preparations.

Required Candidate profile:

  • Excellent Written & Oral Communication Skills in English Strong Comprehension Ability
  • Exceptional Subject Matter Expertise.
  • Intensive and Extensive Internet Research Skills Output Authenticity & Reliability.
  • Ability to work under pressure within deadlines; Target and Quality oriented.
  • Inclination towards Research and Writing.
  • Must possess high level of concentration abilities and must be open to learn new concepts quickly.

Qualifications:

We are looking for candidates from the following subject domains with respective qualifications.

  • Management - MBA (Finance/HRM/Operations/Project Management) Public.

  • Nursing/Medicine - M.Sc.in Nursing/BDS/MDS/MBBS/B-Pharma/M-Pharma

  • Molecular Biology/Genetics/Bio-medical Science - B.Tech/ M.Tech/ B.Sc/M.Sc

  • Accounting and Finance - C.A/C.FA/B.com/M.com

  • LAW - LLB/LLM

Imp. Note- Work location will be Noida, so it’s going to be work from office role. We’ll train you for Academic Writing and Referencing/Citation Standards
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Cerebry

at Cerebry

2 recruiters
Rahul Singhal
Posted by Rahul Singhal
Faridabad, NCR (Delhi | Gurgaon | Noida)
0 - 5 yrs
₹2L - ₹4L / yr
Teaching
Mathematics
Subject-matter expert
Responsibilities
1. Solve questions and find errors
2. Check the language of questions
3. See if that Question could be solved by a better way
Read more
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