3+ Subject-matter expert Jobs in Delhi, NCR and Gurgaon | Subject-matter expert Job openings in Delhi, NCR and Gurgaon
Apply to 3+ Subject-matter expert Jobs in Delhi, NCR and Gurgaon on CutShort.io. Explore the latest Subject-matter expert Job opportunities across top companies like Google, Amazon & Adobe.


Job Title: Customer Success Associate (International Process)
Location: Gurugram, Haryana
Work Mode: Work from Office
About the Role:
We are seeking passionate and customer-focused professionals to join our international support team. If you have excellent communication skills, a problem-solving mindset, and prior experience in customer service—especially within international or healthcare domains—this opportunity is for you.
As a Customer Success Associate, you will be responsible for managing and resolving customer queries efficiently while ensuring an exceptional service experience.
Key Requirements:
- Excellent English communication skills (C1 level – mandatory)
- Education: Graduates and Undergraduates both are eligible
- Minimum 1 year of experience in International Customer Support (Healthcare background preferred)
- Salary: Up to ₹35,000 CTC (₹30,517 in-hand)
- 5 Days Working with 2 rotational week-offs
- Rotational Shifts (24/7 environment)
- Two-way cab facility available (for hiring zone only)
Roles & Responsibilities:
- Handle inbound and outbound calls, chats, or emails from international customers.
- Provide prompt, accurate, and empathetic assistance for customer queries or concerns.
- Analyze customer issues and ensure first-contact resolution wherever possible.
- Escalate unresolved or complex issues to higher support tiers when necessary.
- Maintain detailed and accurate documentation of all customer interactions.
- Ensure adherence to process guidelines, SLAs, and quality parameters.
- Collaborate with internal teams to improve overall customer experience.
- Stay updated on product knowledge, policies, and procedures.
- Demonstrate a positive attitude and maintain professionalism under pressure.
Why Join Us:
- Competitive salary with performance-based growth opportunities
- Exposure to global customer experience standards
- Supportive work culture with professional development programs
Academic Research:
Guide international University level students on completing their research papers. Develop sample research papers for the students for their reference.
Online Tutoring:
Teach international University students through individual or group tutorials in a virtual learning environment (VLE). Develop video lectures for the students.
Academic Mentoring:
Answer students’ questions through doubt clearing sessions. Guide students in exams preparations.
Required Candidate profile:
- Excellent Written & Oral Communication Skills in English Strong Comprehension Ability
- Exceptional Subject Matter Expertise.
- Intensive and Extensive Internet Research Skills Output Authenticity & Reliability.
- Ability to work under pressure within deadlines; Target and Quality oriented.
- Inclination towards Research and Writing.
- Must possess high level of concentration abilities and must be open to learn new concepts quickly.
Qualifications:
We are looking for candidates from the following subject domains with respective qualifications.
- Management - MBA (Finance/HRM/Operations/Project Management) Public.
- Nursing/Medicine - M.Sc.in Nursing/BDS/MDS/MBBS/B-Pharma/M-Pharma
- Molecular Biology/Genetics/Bio-medical Science - B.Tech/ M.Tech/ B.Sc/M.Sc
- Accounting and Finance - C.A/C.FA/B.com/M.com
- LAW - LLB/LLM
Imp. Note- Work location will be Noida, so it’s going to be work from office role. We’ll train you for Academic Writing and Referencing/Citation Standards
1. Solve questions and find errors
2. Check the language of questions
3. See if that Question could be solved by a better way