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at Upswing Financial Technologies Private Limited
We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.
Responsibilities:
Provide exceptional customer service:
· Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.
· Respond promptly and effectively to customer concerns, striving to exceed their expectations.
Manage customer relationships:
· Develop a deep understanding of customer needs, preferences, and pain points.
· Build and maintain strong relationships with customers, stakeholders, partners, and bank management.
· Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.
Resolve customer issues:
· Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.
· Collaborate with relevant departments to address complex issues and ensure prompt resolution.
· Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.
Coordinate with internal teams:
· Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.
· Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.
· Share customer feedback with relevant teams to contribute to product/service enhancements.
Excellent communication skills:
· Exceptional verbal and written communication abilities.
· Active listening skills to understand customer needs and concerns.
· Ability to articulate complex ideas and solutions in a clear and concise manner.
· Strong interpersonal skills:
Passionate about delivering exceptional customer service and exceeding customer expectations.
Ability to empathize with customers and provide tailored solutions to their unique needs.
Problem-solving and conflict-resolution skills:
Willingness to work in a fast-paced and dynamic environment.
Ability to adapt to changing priorities and handle unexpected situations with composure.
Previous customer service experience is preferred but not mandatory.
If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.
We are looking for a Python Backend Developer to design, build, and maintain scalable backend services and APIs. The role involves working with modern Python frameworks, databases (SQL and NoSQL), and building well-tested, production-grade systems.
You will collaborate closely with frontend developers, AI/ML engineers, and system architects to deliver reliable and high-performance backend solutions.
Key Responsibilities
- Design, develop, and maintain backend services using Python
- Build and maintain RESTful APIs using FastAPI
- Design efficient data models and queries using MongoDB and SQL databases (PostgreSQL/MySQL)
- Ensure high performance, security, and scalability of backend systems
- Write unit tests, integration tests, and API tests to ensure code reliability
- Debug, troubleshoot, and resolve production issues
- Follow clean code practices, documentation, and version control workflows
- Participate in code reviews and contribute to technical discussions
- Work closely with cross-functional teams to translate requirements into technical solutions
Required Skills & Qualifications
Technical Skills
- Strong proficiency in Python
- Hands-on experience with FastAPI
- Experience with MongoDB (schema design, indexing, aggregation)
- Solid understanding of SQL databases and relational data modelling
- Experience writing and maintaining automated tests
- Unit testing (e.g., pytest)
- API testing
- Understanding of REST API design principles
- Familiarity with Git and collaborative development workflows
Good to Have
- Experience with async programming in Python (async/await)
- Knowledge of ORMs/ODMs (SQLAlchemy, Tortoise, Motor, etc.)
- Basic understanding of authentication & authorisation (JWT, OAuth)
- Exposure to Docker / containerised environments
- Experience working in Agile/Scrum teams
What We Value
- Strong problem-solving and debugging skills
- Attention to detail and commitment to quality
- Ability to write testable, maintainable, and well-documented code
- Ownership mindset and willingness to learn
- Teamwork
What We Offer
- Opportunity to work on real-world, production systems
- Technically challenging problems and ownership of components
- Collaborative engineering culture
About Us: We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.
Why Moshi Moshi? The learning curve at Moshi Moshi is very high when compared to the industry average and that's primarily because you get to work with Companies / Brand managers / Marketers of different sizes and thought processes who push you to think better and faster. So, hop on to the ride we dearly call Moshi Moshi and let's Say hello to the world.
PS:- We are also very close to a lot of food joints and breweries, so in case your manager/boss gives you a lot of work or is Expecting the Extra, you can quickly grab a recharge and continue with your everyday life struggles. We can't do much about the manager!
Job Role: Video Lead
Experience Level: 5+ years
Location: Bangalore, Onsite
Job Description: We are looking for someone with previous social media reels edit/ creation experience who holds an experience of 5 Years plus.
Responsibilities:-
● Creation of Social media posts, reels, etc .
● Edit videotapes, insert music, dialogue, and sound effects, and arrange films into sequences.
● Correct errors, using editing equipment.
● Must know motion graphics.
● Minimum 8-10 edits in a day.
● Client interaction and team handling is a must.
● Should be a master in Adobe After Effects, Photoshop, Illustrator and Adobe Premiere Pro.
Job Description:-
- Design, build and maintain excellent React Native applications with clean code.
- Build pixel-perfect, smooth UIs across both Android and iOS mobile platforms.
- Leverage native APIs for deep integrations with both platforms.
- Diagnose and fix bugs and performance bottlenecks for performance that feels native.
- Integrate third-party API's.
- Write unit and integration tests.
- Release applications to IOS and Google Play stores.
- Work with native modules when required.
- Assist with building estimates.
- Work with modern tools including Jira, GitHub, Bitbucket etc.
- Implement clean, modern, smooth animations and transitions that provide an excellent user experience.
Desired Candidate Profile :
- 3+ years of professional experience working with React Native.
- 5+ years of professional software development experience
- Experience Working with Swift, Objective C, and Java a plus but not required.
- Meaningful experience working on large, complex systems.
- Ability to take ownership over your work.
- An understanding of React Native best practices and a commitment to following them.
- Ability to work through new and difficult React Native issues and contribute to libraries as needed.
- Ability to create and maintain continuous integration and delivery of React Native applications.
If interested, then request you revert with your updated CV
Experience:8+ Years
AWS Certification must.
Location:Pan india
- Rewrite existing APIs in NodeJS.
- Remodel the APIs into Micro services-based architecture.
- Implement a caching layer wherever possible.
- Optimize the API for high performance and scalability.
- Write unit tests for API Testing.
- Automate the code testing and deployment process.
Skills Required:
- At least 2 years of experience developing Backends using NodeJS — should be well versed with its asynchronous nature & event loop, and know its quirks and workarounds.
- Excellent hands-on experience using MySQL or any other SQL Database.
- Good knowledge of MongoDB or any other NoSQL Database.
- Good knowledge in postgre
- Good knowledge of Redis, its data types, and their use cases.
- Experience with graph-based databases like GraphQL and Neo4j.
- Experience developing and deploying REST APIs.
- Good knowledge of Unit Testing and available Test Frameworks.
- Good understanding of advanced JS libraries and frameworks.
- Experience with Web sockets, Service Workers, and Web Push Notifications.
- Familiar with NodeJS profiling tools.
- Proficient understanding of code versioning tools such as Git.
- Good knowledge of creating and maintaining DevOps infrastructure on cloud platforms.
- Should be a fast learner and a go-getter — without any fear of trying out new things Preferences.
- Experience building a large scale social or location-based app

at Upswing Financial Technologies Private Limited
At Upswing, we are a passionate and self-driven team of thinkers who aspire to build the rails to connect the legacy financial sector with financial innovators through a simple and powerful banking-as-a-service (BaaS) platform.
We’re building our platform putting the focus on pragmatism, reliability, and maintainability. We believe that keeping the engineering complexity under control is key to preserving the development productivity and long-term evolution of a platform.
To bring this vision to life, we are building the infrastructure using Microservices architecture using the latest set of technologies that are also fun to work with such as Java, Scala, Postgres, Akka, Kafka with a completely automated DevOps pipeline from the get-go using tools like Chef, Jenkins, Grafana, Graylog.
We are looking for motivated engineers who will be working in a highly creative and cutting edge technology environment to build a world-class financial services suite.
Why you should join us:
- You will redefine the financial services landscape for India in the coming years.
- Be part of a core Engineering team that will create innovative and scalable Fintech solutions.
- Work with passionate and experienced engineering, product & business workforce that believes in teamwork, and that helps fast-track your learning on solving complex technical challenges.
- We are funded by the leading fintech VC `QED Investors` and other established Founders and Executives of awesome Indian companies.
What you will do if you join us:
- Propose solutions to solve complex system architecture challenges and actively lead the end-to-end development of the system.
- Create robust, flexible, consistent, and easy-to-use APIs
- Continuously strive for performance improvements, code reusability, and readability
You should have:
- Tech or a higher degree in computer science or a related field.
- 1+ years of experience working on the back-end development for complex distributed systems who are willing to adopt any Programming language as per the requirement.
- Familiarity with any of the following – Java, C++, Scala, Kotlin, and frameworks like Spring, Play, Hibernate, Django, etc.
- Good understanding of Algorithms, Data Structure, OOP, Design patterns, Parallel programming, Multithreading concepts & Event-Driven Systems.
- Experience with Relational databases such as MySQL, PostgreSQL, Oracle, or any NoSQL database.
It’s a plus if you have:
- Familiarity with cloud platforms like AWS, Azure, or Google Cloud
- Worked on Micro-services architecture
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1. Remotely resolve end user issues raised through the service desk. |
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2.Allocate and monitor tickets which cannot be resolved remotely to hardware executives and track till closure. |
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3.Create knowledge base based on the solutions provided for every problem. |
Position Responsibilities:
1. Design, implementation, and deployment of applications
2. Expert knowledge in performance, scalability, enterprise system architecture, and engineering best practices.
3. Functionally decompose complex problems into simple, straight-forward solutions.
4. Work extensively with cross-functional teams across.
5. Work with the business team and project managers to convert functional requirements into detailed technical specifications.
6. The ideal candidate will be a leader, builder, and operator. He/she should be able to operate in a very fast-paced environment where time to hit the market is supercritical.
Desired Candidate profile:
1. A Bachelor's/Master’s degree in Computer Science or equivalent combination of technical education from Elite College or institution and work experience.
2. 4+ years of Software Development experience.
3. Excellent object-oriented design and coding skills (Java, C++ on a UNIX or Linux platform).
4. Very strong software development background including design patterns, data structures, test-driven development.
5. Ability to design and implement systems end to end on your own while maintaining highest coding standards.
6. Excellent knowledge of design patterns and ability to reflect it in their code.
7. Ability to lead projects and mentor junior engineers on the same.
8. Mandatory work experience in skills sets: REST API, JDBC, RDBMS (PostgreSQL, MySQL)
9. Solid Experience with distributed (multi-tiered) systems, algorithms, and relational databases.
10. Software development experience in Servlet, JSP, Spring, AWS, S3, SQS, building web services and highly scalable applications or Google Cloud Suite.
11. Excellent verbal and written communication skills.





