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We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.

Responsibilities:

Provide exceptional customer service:

·     Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.

·     Respond promptly and effectively to customer concerns, striving to exceed their expectations.

Manage customer relationships:

·     Develop a deep understanding of customer needs, preferences, and pain points.

·     Build and maintain strong relationships with customers, stakeholders, partners, and bank management.

·     Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.

Resolve customer issues:

·     Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.

·     Collaborate with relevant departments to address complex issues and ensure prompt resolution.

·     Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.

Coordinate with internal teams:

·     Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.

·     Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.

·     Share customer feedback with relevant teams to contribute to product/service enhancements.

Excellent communication skills:

·     Exceptional verbal and written communication abilities.

·     Active listening skills to understand customer needs and concerns.

·     Ability to articulate complex ideas and solutions in a clear and concise manner.

·     Strong interpersonal skills:

Passionate about delivering exceptional customer service and exceeding customer expectations.

Ability to empathize with customers and provide tailored solutions to their unique needs.

Problem-solving and conflict-resolution skills:

Willingness to work in a fast-paced and dynamic environment.

Ability to adapt to changing priorities and handle unexpected situations with composure.

Previous customer service experience is preferred but not mandatory.

If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.

Company Description

Mobile Programming LLC was started with the mission to provide “Economic as well as Efficient” software solutions. We firmly believe in the credibility and scalability of Digital Transformation. Our services are focused on Mobility Solutions, Custom App Development, Cloud Solutions, IoT, AR/VR, Metaverse, Blockchain, Artificial Intelligence & Machine Learning, Chatbot, Predictive Analytics & Big Data Solutions, and several other trending as well as emerging technologies. At its core, Mobile Programming LLC is all about developing solutions that help clients accelerate their business processes, achieve optimum productivity, and mitigate risks.

Role Description

This is a full-time on-site role for a Full Stack Developer located in Bengaluru. As a Java Developer, you will be responsible for building and maintaining web applications, ensuring the responsiveness of applications, and working alongside cross-functional teams to develop and implement user-friendly features. You will collaborate with the development team, contribute to the overall architecture of the application, and ensure high-quality code and documentation.

Qualifications

• Proven work experience as Java Developer
• Experience in 4 yrs expin back-end development

Position: Senior Hardware Engineer

Requirement: Immediate joining

Job Description for the above position:

➢ 5 to 7 years of experience in high-speed and Mixed-signal product design and development.

➢ Hands-on experience in circuit design and circuit simulation, an excellent skill set is a must in circuit analysis.

➢ Experience in Industrial/MIL grade environmental system design, in which processor-controlled and FPGA-controlled devices are involved.

➢ Excellent component selection and decision-making skills.

➢ Working experience with high-speed digital interfaces such as PCI Express, DDR3/4 SDRAM, 100Mbps/1000Mbps/10Gb Ethernet, Battery management system and USB2.0/3.0. This is must

Requirement.

➢ Experience in a range of technologies including digital, analog and power electronics.

➢ Hands-on experience in writing low-level design documents, architectural design documents and test procedures is a must to apply for this position.

➢ Excellent knowledge of electronic circuits and analysis.

➢ Familiarity and Experience with Altium Designer and Allegro tools.

➢ The ability to work with software engineers to design and debug systems.

➢ Experience in Thermal analysis, Load analysis and Timing analysis.

➢ Knowledge of Signal integrity and power integrity.

➢ Experience in system-level design, logical design etc.

➢ Experience and involvement in the complete cycle of Product development and design skill is a must requirement for this position.

➢ Good knowledge of EMI/EMC testing procedures and Certification standards.

➢ Guide and support all aspects of PCB layout, fabrication, and assembly processes.

➢ Knowledge of analog and digital video interfaces, especially HDMI, Display Port, and SMPTE

video standards a plus.

➢ Hands-on experience in design/troubleshooting/updating hardware.

➢ Thorough knowledge of MS Office applications, Word, Excel, and Visio.

➢ Mentoring the team, being an individual contributor, willingness to take ownership of the design is a must to apply for this position.

➢ Experience with testing tools like Oscilloscopes, Signal Analyzers etc...

➢ Strong knowledge on layer stack-up build.

Qualification:

➢ BE/B. Tec or ME/M. Tech in Electronics/Electronics and communication Person 

Specification/Competencies: 

➢ Self-motivated 

➢ The ability to work independently, within or lead the team. 

➢ Well organized 

➢ Strategic thinker. 

➢ Proactive 

➢ Ability to manage multiple tasks and work toward long-term goals. 

➢ Excellent communication skills (verbal and written) 

➢ Solid understanding of engineering fundamentals and technical problem-solving skills. 

➢ Experience in establishing and sustaining strong relationships with the extended team.

• Design and develop high-volume, low-latency applications for mission-critical systems and deliver high-availability and performance
• Create well-designed, testable, efficient code
• Participate in all phases of the development life-cycle
• Assist in the preparation and production of releases of software components
• Ensure designs are in compliance with specifications
• Investigate alternatives and technologies and present them for architectural review, in order to support continuous improvement
  
  

Requirements:

• 0.5 - 2 years of experience working with mobile development
• Min. 1-year experience in Flutter Development
• Deployed at least 1 app
• Have experience with Flutter for both iOS and Android.
• Familiarity with RESTful APIs, GraphQL APIs
• A degree is not a constraint
  
  

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

Responsibilities:

• Perform manual and automated application penetration tests and provide suggestions to harden our products
• Participate regularly in the development and release process to identify and report security vulnerabilities in the code being shipped
• Conduct regular audits on all Features/APIs of the product and reports vulnerabilities to the development team
• Keep up with industry trends in the security space
• Triage inbound vulnerability reports with an appropriate level of urgency and track them until they are resolved by Engineering teams
• Should be able to understand different elements of our NodeJS, Python and similar stacks and provide guidance on secure software development practices to the team
• Scale our application security engineering team

Requirements:

• Strong verbal and written communication skills
• Has worked on Web Application Security Testing for a reasonably complex application. The mobile experience is a plus
• Good knowledge of secure software development guidelines from authoritative bodies like NIST, OWASP, SANS
• Hands-on experience in performing manual/automated security assessments with open-source/commercial security tools

What you need to have:

Requirements

• 2+ years of experience with one of the top frontend frameworks - React (preferred)/ Angular / Vue
• Solid understanding of modern CSS methodologies like SCSS, SASS
• Exposure to latest developments in UI development like PWA, Single Page Apps, Hybrid Apps, Responsive web design etc
• Working knowledge of RESTful APIs, HTTP 2, Socket Connections
• Deep understanding of Javascript topics including the V8 Engine, Async, Memory Management, Duplex Communication.
• Experienced in Unit / Integration / Visual Testing.
• Ability to develop pixel-perfect web pages from designs
• Prior startup experience is a plus

• Developing new user-facing features using React.js.
• Build reusable components and front-end libraries for future use.
• Translate designs and wireframes into high-quality code.
• Optimize components for maximum performance across a vast array of web-capable devices and browsers.
• Design a modern highly responsive web-based user interface.

Skills and Competencies;

• Bachelor's degree in computer science preferred.
• 3-5 years of demonstrated experience.
• Good knowledge of HTML5, CSS3.
• Strong proficiency in Javascript.
• Strong working knowledge of React JS and web apps.
• Good working experience using API in UI development.
• Should be able to do responsive design and cross-browser compatibility.
• Willingness to experiment and take complete responsibility for projects.
• Work independently and remote, with excellent follow-up, time management, and organization skills.
• Any additional knowledge of/familiarity with programming, in general, would be a great added bonus.
• Knowledge of Jira/confluence.
• Familiarity with code versioning tools such as Git.
• A team player with a problem-solving aptitude.
• Fluent in a second language preferred, good level of verbal English required.