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at Upswing Financial Technologies Private Limited
We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.
Responsibilities:
Provide exceptional customer service:
· Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.
· Respond promptly and effectively to customer concerns, striving to exceed their expectations.
Manage customer relationships:
· Develop a deep understanding of customer needs, preferences, and pain points.
· Build and maintain strong relationships with customers, stakeholders, partners, and bank management.
· Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.
Resolve customer issues:
· Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.
· Collaborate with relevant departments to address complex issues and ensure prompt resolution.
· Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.
Coordinate with internal teams:
· Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.
· Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.
· Share customer feedback with relevant teams to contribute to product/service enhancements.
Excellent communication skills:
· Exceptional verbal and written communication abilities.
· Active listening skills to understand customer needs and concerns.
· Ability to articulate complex ideas and solutions in a clear and concise manner.
· Strong interpersonal skills:
Passionate about delivering exceptional customer service and exceeding customer expectations.
Ability to empathize with customers and provide tailored solutions to their unique needs.
Problem-solving and conflict-resolution skills:
Willingness to work in a fast-paced and dynamic environment.
Ability to adapt to changing priorities and handle unexpected situations with composure.
Previous customer service experience is preferred but not mandatory.
If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.
About the Role
We are looking for a Python Developer with expertise in data synchronization (ETL & Reverse ETL), automation workflows, AI functionality, and connectivity to work directly with a customer in Peliqan. In this role, you will be responsible for building seamless integrations, enabling AI-driven functionality, and ensuring data flows smoothly across various systems.
Key Responsibilities
- Build and maintain data sync pipelines (ETL & Reverse ETL) to ensure seamless data transfer between platforms.
- Develop automation workflows to streamline processes and improve operational efficiency.
- Implement AI-driven functionality, including AI-powered analytics, automation, and decision-making capabilities.
- Build and enhance connectivity between different data sources, APIs, and enterprise applications.
- Work closely with the customer to understand their technical needs and design tailored solutions in Peliqan.
- Optimize performance of data integrations and troubleshoot issues as they arise.
- Ensure security and compliance in data handling and integrations.
Requirements
- Strong experience in Python and related libraries for data processing & automation.
- Expertise in ETL, Reverse ETL, and workflow automation tools.
- Experience working with APIs, data connectors, and integrations across various platforms.
- Familiarity with AI & machine learning concepts and their practical application in automation.
- Hands-on experience with Peliqan or similar integration/data automation platforms is a plus.
- Strong problem-solving skills and the ability to work directly with customers to define and implement solutions.
- Excellent communication and collaboration skills.
Preferred Qualifications
- Experience in SQL, NoSQL databases, and cloud platforms (AWS, GCP, Azure).
- Knowledge of data governance, security best practices, and performance optimization.
- Prior experience in customer-facing engineering roles.
If you’re a Python & Integration Engineer who loves working on cutting-edge AI, automation, and data connectivity projects, we’d love to hear from you
About Us:
We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.
Why Moshi Moshi? The learning curve at Moshi Moshi is very high when compared to the industry average and that's primarily because you get to work with Companies / Brand managers / Marketers of different sizes and thought processes who push you to think better and faster. So, Hop on to the ride we dearly call Moshi Moshi and let's Say hello to the world.
PS:- We are also very close to a lot of food joints and breweries, so in case your manager/boss gives you a lot of work or is Expecting the Extra, you can quickly grab a recharge and continue with your everyday life struggles. We can't do much about the manager!
Job Role: Video Editor
Experience Level: 2+ years
Location: Bangalore, Onsite
Job Description: We are looking for someone with previous social media reels edit/ creation experience who holds an experience of 4 Years plus.
Responsibilities:-
● Creation of Social media posts, reels, etc .
● Edit videotapes, insert music, dialogue, and sound eects, and arrange films into sequences.
● Correct errors, using editing equipment.
● Must know motion graphics.
● Minimum 8-10 edits in a day.
● Should be a master in Adobe After Eects, Photoshop, Illustrator and Adobe Premiere Pro.
Apply with your work links.
Required Skills: Strong SQL Expertise, Data Reporting & Analytics, Database Development, Stakeholder & Client Communication, Independent Problem-Solving & Automation Skills
Review Criteria
· Must have Strong SQL skills (queries, optimization, procedures, triggers)
· Must have Advanced Excel skills
· Should have 3+ years of relevant experience
· Should have Reporting + dashboard creation experience
· Should have Database development & maintenance experience
· Must have Strong communication for client interactions
· Should have Ability to work independently
· Willingness to work from client locations.
Description
Who is an ideal fit for us?
We seek professionals who are analytical, demonstrate self-motivation, exhibit a proactive mindset, and possess a strong sense of responsibility and ownership in their work.
What will you get to work on?
As a member of the Implementation & Analytics team, you will:
● Design, develop, and optimize complex SQL queries to extract, transform, and analyze data
● Create advanced reports and dashboards using SQL, stored procedures, and other reporting tools
● Develop and maintain database structures, stored procedures, functions, and triggers
● Optimize database performance by tuning SQL queries, and indexing to handle large datasets efficiently
● Collaborate with business stakeholders and analysts to understand analytics requirements
● Automate data extraction, transformation, and reporting processes to improve efficiency
What do we expect from you?
For the SQL/Oracle Developer role, we are seeking candidates with the following skills and Expertise:
● Proficiency in SQL (Window functions, stored procedures) and MS Excel (advanced Excel skills)
● More than 3 plus years of relevant experience
● Java / Python experience is a plus but not mandatory
● Strong communication skills to interact with customers to understand their requirements
● Capable of working independently with minimal guidance, showcasing self-reliance and initiative
● Previous experience in automation projects is preferred
● Work From Office: Bangalore/Navi Mumbai/Pune/Client locations
We're Hiring: Golang Developer
Location:Banaglore
We are looking for a skilled Golang Developer with strong experience in backend development, microservices, and system-level programming. In this role, you will work on high-performance trading systems, low-latency architecture, and scalable backend solutions.
Key Responsibilities
• Develop and maintain backend services using Golang
• Build scalable, secure, and high-performance microservices
• Work with REST APIs, WebSockets, message queues, and distributed systems
• Collaborate with DevOps, frontend, and product teams for smooth project delivery
• Optimize performance, troubleshoot issues, and ensure system stability
Skills & Experience Required
• 3–5 years of experience in Golang development
• Strong understanding of data structures, concurrency, and networking
• Hands-on experience with MySQL / Redis / Kafka or similar technologies
• Good understanding of microservices architecture, APIs, and cloud environments
• Experience in fintech/trading systems is an added advantage
• Immediate joiners or candidates with up to 30 days notice period preferred
If you are passionate about backend engineering and want to build fast, scalable trading systems.
Job Description:-
- Design, build and maintain excellent React Native applications with clean code.
- Build pixel-perfect, smooth UIs across both Android and iOS mobile platforms.
- Leverage native APIs for deep integrations with both platforms.
- Diagnose and fix bugs and performance bottlenecks for performance that feels native.
- Integrate third-party API's.
- Write unit and integration tests.
- Release applications to IOS and Google Play stores.
- Work with native modules when required.
- Assist with building estimates.
- Work with modern tools including Jira, GitHub, Bitbucket etc.
- Implement clean, modern, smooth animations and transitions that provide an excellent user experience.
Desired Candidate Profile :
- 3+ years of professional experience working with React Native.
- 5+ years of professional software development experience
- Experience Working with Swift, Objective C, and Java a plus but not required.
- Meaningful experience working on large, complex systems.
- Ability to take ownership over your work.
- An understanding of React Native best practices and a commitment to following them.
- Ability to work through new and difficult React Native issues and contribute to libraries as needed.
- Ability to create and maintain continuous integration and delivery of React Native applications.
If interested, then request you revert with your updated CV
Role: Sr. Java Developer
Experience: 6+ Years
Location: Bangalore (Whitefield)
Work Mode: Hybrid (2-3 days WFO)
Shift Timing: Regular Morning Shift
About the Role:
We are looking for a seasoned Java Developer with 6+ years of experience to join our growing engineering team. The ideal candidate should have strong expertise in Java, Spring Boot, Microservices, and cloud-based deployment using AWS or DevOps tools. This is a hybrid role based out of our Whitefield, Bangalore location.
Key Responsibilities:
- Participate in agile development processes and scrum ceremonies.
- Translate business requirements into scalable and maintainable technical solutions.
- Design and develop applications using Java, Spring Boot, and Microservices architecture.
- Ensure robust and reliable code through full-scale unit testing and TDD/BDD practices.
- Contribute to CI/CD pipeline setup and cloud deployments.
- Work independently and as an individual contributor on complex features.
- Troubleshoot production issues and optimize application performance.
Mandatory Skills:
- Strong Core Java and Spring Boot expertise.
- Proficiency in AWS or DevOps (Docker & Kubernetes).
- Experience with relational and/or non-relational databases (SQL, NoSQL).
- Sound understanding of Microservices architecture and RESTful APIs.
- Containerization experience using Docker and orchestration via Kubernetes.
- Familiarity with Linux-based development environments.
- Exposure to modern SDLC tools – Maven, Git, Jenkins, etc.
- Good understanding of CI/CD pipelines and cloud-based deployment.
Soft Skills:
- Self-driven, proactive, and an individual contributor.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal abilities.
- Able to plan, prioritize, and manage tasks independently.
Nice-to-Have Skills:
- Exposure to frontend technologies like Angular, JavaScript, HTML5, and CSS.
and Rails framework along with PostgreSQL database. Someone who is passionate
about coding and loves to work in an ongoing challenging environment. You will be part
of a talented software team. You have to consistently deliver in a fast paced
environment and should be more than willing to build software that people love to use.
Key Responsibilities
The individual role that you’ll play in our team:
● Developing large multi-tenant applications in Rails.
● Understanding Rails best practices and religiously introducing those to our
codebase.
● Knowledge on how to do effective Refactoring.
● Ability to write unit tests and following those practices religiously.
● Working closely with the Product managers and UX team.
● Helping QAs to write automated integration tests.
● Staying up-to-date with current and future Backend technologies and
architectures.
Read the ‘Skills and Experience’ section, it is not the usual yada yada, you’ll be
asked specific questions on these.
Skills and Experience
● Ruby on Rails architecture best practices
● Knowledge on the latest versions on ROR
● Strong OOP knowledge in Ruby.
● Asynchronous Networking in Ruby
● Designing RESTFul HTTP APIs using JSON-Schema or JSON API (jsonapi.org).
● Ability to architect and develop API only backend
● Experience in using ActiveRecordSerializer
● Understanding O-Auth2 or JWT (Json Web Token) authentication mechanisms.
● How to use RSpec
● Rails Security Best Practices
● PostgreSQL and Rails.
● SQL concepts like Joins, Relationships etc.
● Understanding DB Partition strategies.
● Knowledge about refactoring ActiveRecord Models (read this - “7 Patterns to
Refactor Fat ActiveRecord Models”).
● Understanding scaling strategies for a high-traffic Rails applications (2 million+
requests a day).
● Background Job processing using Redis and Sidekiq
● Experience in using Amazon Web Services (AWS) tools.
● Writing automated Deployment Scripts using Capistrano, Ansible etc.
● Sending emails in Rails
● Knowledge in Linux and Git is mandatory
Roles and Responsibilities:
· Design and implement scalable web applications and platforms using technologies such as Typescript, NestJS, Angular, NodeJS, ExpressJS, TypeORM, and Postgres
· Good understanding of web and REST API design patterns
· Experience with AWS technologies such as EKS, ECS, ECR, Fargate, EC2, Lambda, ALB will be an added advantage
· Hands-on experience with unit test frameworks like Jest
· Good working knowledge of JIRA, Confluence, Git
· Basic knowledge of Kubernetes and Terraform for infrastructure as code
· Basic knowledge of Docker compose and Docker
· Strong understanding of microservices architecture and ability to implement components independently
· Proven track record of problem-solving skills
· Excellent communication skills





