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We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.

Responsibilities:

Provide exceptional customer service:

·     Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.

·     Respond promptly and effectively to customer concerns, striving to exceed their expectations.

Manage customer relationships:

·     Develop a deep understanding of customer needs, preferences, and pain points.

·     Build and maintain strong relationships with customers, stakeholders, partners, and bank management.

·     Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.

Resolve customer issues:

·     Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.

·     Collaborate with relevant departments to address complex issues and ensure prompt resolution.

·     Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.

Coordinate with internal teams:

·     Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.

·     Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.

·     Share customer feedback with relevant teams to contribute to product/service enhancements.

Excellent communication skills:

·     Exceptional verbal and written communication abilities.

·     Active listening skills to understand customer needs and concerns.

·     Ability to articulate complex ideas and solutions in a clear and concise manner.

·     Strong interpersonal skills:

Passionate about delivering exceptional customer service and exceeding customer expectations.

Ability to empathize with customers and provide tailored solutions to their unique needs.

Problem-solving and conflict-resolution skills:

Willingness to work in a fast-paced and dynamic environment.

Ability to adapt to changing priorities and handle unexpected situations with composure.

Previous customer service experience is preferred but not mandatory.

If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.

Job Role- 1 year contract( either extendable or permanent one) 
Location- Gurgaon/ Bangalore
Experiece- 10+ years

Job Description -

1. Ability to translate requirements into design specifications and experience in developing design documents

2. End to end Non it Recruitment

3. Identifying , suggesting small changes in system to improve monitoring or improvement needs..

4. Should have Strong analytical and logical abilities.

5. Handling Volume/lateral Recruitments for one or more Service lines.

6. Source potential .candidates on various positions in NON-IT industry.

7. Perform pre-screening calls to analyze applicants’ abilities.

8. Interview candidates combining various methods (e.g. structured interviews, technical assessments and behavioral questions.

9. Should have target chasing attitude
   10. Corporate HR  experience( worked in Corporate world) etc.

Required Skill Set -

• Excellent communication skills

• Post graduate/Graduate both can apply

• Min 8 years experience can be looked i

• open to work both from home and office as required 

• Should have strong knowledge on end to end recruitment.

• Should have strong knowledge on various sourcing strategies

• Know networking online and offline with potential candidates to promote the employer brand, reduce time-to-hire and ensure we attract the best professionals.

• Build a strong talent pipeline.
  Salary Budget is 8 to 22 LPA.
  
  
  

Experience: 4-7 years

Location: Mumbai or Bangalore

Job Responsibilities:

• Developing new user-facing features using React.js
• Building reusable components for future use
• Translating designs and wireframes into high quality code

Required Skills:

• Knowledge and experience in Java Script, ReactJS, Redux, HTML5, CSS3.
• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Good experience in UI design and development
• Good experience and thorough understanding of React.js and its core principles
• Familiarity with modern front-end build pipelines and tools
• Familiarity with code versioning (version control) tools, such as Git, SVN, and Mercurial
• Preference will be given to those who have worked on libraries such as Bootstrap, Material js.
• Knowledge ofGraphQL and CSS preprocessor like SASS

About the company:

The E Commerce vertical has developed online consumer platforms for Future Group’s portfolio of retail brands -Easy day, Big Bazaar, Central, Brand factory, aLL, Clarks, Coverstory. Backed by our network of offline stores we have built a new retail platform that merges our Online & Offline retail streams. We use data to power all our decisions across our products and build internal tools to help us scale our impact with a small closely knit team.

Our wide spread store network, robust logistics and technology capabilities have made it possible to launch a ‘2-Hour Delivery Promise’ on every product across fashion, food, FMCG and home products for orders placed online through Big Bazaar mobile app and portal. This makes Big Bazaar the first retailer in the country to offer instant home delivery on almost every consumer product ordered online.

• Getting candidate registered on tool
• To release bulk offers within TAT.
• Close salary discussions with selected candidates.
• Ensure timely onboarding.
• Submission of back papers.
• Keep checking on BGC clearance and getting insuff cleared if any.
• Work From Office 

Aerchain is an AI-powered Procurement platform transforming the way purchase is done in enterprises. We are a 2-year-old funded startup with some of the largest global companies as clients and are part of 3 top accelerator programs backed by Reliance Group, top VCs & Supply Chain experts. We are on the lookout for technology enthusiasts who would love to contribute to revolutionising the world's procurement industry with Artificial Intelligence!

Responsibilities

1. Define technical blueprints and take complete technical ownership of high-level design, tech stack of the product.

2. Design, build, test and deploy product features that are reliable, secure and optimised for performance across all environments.

3. Work closely with product management team to define and refine feature specifications.

4. Work with cross-functional teams to address technical dependencies.

5. Drive some of the company-wide tech initiatives striving towards continuous technical excellence of our platforms.

6. Mentor upcoming engineers in the organisation / team.

Qualifications

1. 4+ years of experience in developing dynamic, scalable web applications.

2. Demonstrated ability in building / architecting large scale products in the React ecosystem.

3. Ability to work with teams in a collaborative and productive manner.

4. Strong computer science fundamentals in data structures and algorithms.

5. Familiarity with cross-browser compatibility issues and demonstrates good design and UI / UX sensibilities.

6. Excellent technical leadership and mentoring skills.

Our Ideal Candidate

1. Loves writing and owning code and enjoys challenges and problem solving.

2. Self driven and motivated with the desire to work in a fast-paced, results-driven agile environment with varied responsibilities.

3. Takes end-to-end ownership of the product, ideates on product requirements with the team and drives it from design to implementation.

4. Action-oriented and dreams big. More importantly believes and has the ability of “Making it Happen !”

Why Aerchain

1. Be part of the engineering leadership team - You’ll have the opportunity to work with cross-functional teams and take key technology decisions to build future-forward products.

2. Build a truly disruptive product - We are building a platform that transforms the way S2P cycles happen in enterprises. Using data at every step, we plan on automating processes starting with requirement gathering to payments and customers love us!

3. Be part of the high-growth challenge - In the process of scaling from 1-10, we are sure that there are very exciting and challenging times ahead. The experience of being a part of this growth phase is unique and will fast track your career. You’ll obviously learn a lot!

Your primary role will be to drive and grow our in-house software expertise. Working with a small software team in India and the UK, you will be responsible in understanding the requirements from various internal teams and taking ownership of software development, including backend database development and any front-end applications that will be developed in the future. Implementing AGILE methodologies, you will be responsible for delivering iterative results through regular sprints.

The software team manages a range of systems for the company, ranging from our client-facing applications to content delivery portals. You will be involved in all the projects and will contribute to developing, maintaining, and improving our systems. You will also be expected to keep on top of the latest developments in the software world and constantly check if we can make use of the latest technologies to deliver an even better user experience to both our internal and external clients. This role will suit someone who has extremely good technical skills but who is also ambitious to play a more strategic role in a growing company and build a strong team. The role may also require occasional travel to our UK headquarters and other offices around the world.

Essentials:

• Solid development skills and track-record of successful project delivery
• PHP and frameworks
• Database design and development
• SQL
• Open-source SQL databases, e.g. MySQL, MariaDB, PostgreSQL
• HTML
• CSS, Sass and frameworks
• JavaScript: ES5, ES6, Ajax, libraries, and frameworks like VueJs, ReactJs.
• Front-end tooling
• Accessibility and progressive enhancement
• Git and/or other version control systems
• Project management
• Excellent communication, leadership, and motivation skills
• Willing to take on new technical projects.
• Attention to detail.

Desirable skills and experience:

• Agile development experience or certification
• .Net Framework
• Data visualisation and tools
• js
• NoSQL technologies such as MongoDB
• Continuous integration and deployment
• Big data and analytics
• Web security and development practices
• Data scraping and parsing.
• Aptitude for statistical analysis

Responsibilities:

• Develop sales opportunities by researching and identifying potential accounts & understanding customers' needs.
• Making outbound calls/communications to potential customers, and source new sales opportunities through inbound leads.
• Use outbound channels like LinkedIn to identify key decision makers.
• Route qualified opportunities to the sales team for further development and closure.
• Research accounts, identify key players and generate interest.
• Creating, maintain and expand the database of prospects.
• Team with channel partners to build opportunities pipeline.
• Perform effective online presentations to prospects.
• Keeping all the sales & marketing collateral ready & up-to-date.
• Identify decision makers within targeted leads to begin sales process.
• Penetrate all targeted accounts and radiate sales from within client base.
• Collaborate with appropriate team members to determine necessary strategic sales approaches.
• Create and deliver qualified opportunities to other team members.
• Assist in creating RFP responses to potential clients.
• Where necessary, support marketing efforts such as trade shows, exhibits, and other events.
• Appropriately communicate brand identity and corporate position.

Requirements:

• 2+ years of inside sales experience.
• Bachelor's degree or equivalent, Preferably with MBA.
• Track record of over-achieving quota.
• Proficient with corporate productivity and web presentation tools.
• Experience working with Salesforce.com or similar CRM.
• Proficient in Microsoft Office.
• Excellent verbal and written communications skills.
• Strong listening and presentation skills.
• Ability to multi-task, prioritise, and manage time effectively.