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at Upswing Financial Technologies Private Limited
We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.
Responsibilities:
Provide exceptional customer service:
· Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.
· Respond promptly and effectively to customer concerns, striving to exceed their expectations.
Manage customer relationships:
· Develop a deep understanding of customer needs, preferences, and pain points.
· Build and maintain strong relationships with customers, stakeholders, partners, and bank management.
· Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.
Resolve customer issues:
· Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.
· Collaborate with relevant departments to address complex issues and ensure prompt resolution.
· Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.
Coordinate with internal teams:
· Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.
· Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.
· Share customer feedback with relevant teams to contribute to product/service enhancements.
Excellent communication skills:
· Exceptional verbal and written communication abilities.
· Active listening skills to understand customer needs and concerns.
· Ability to articulate complex ideas and solutions in a clear and concise manner.
· Strong interpersonal skills:
Passionate about delivering exceptional customer service and exceeding customer expectations.
Ability to empathize with customers and provide tailored solutions to their unique needs.
Problem-solving and conflict-resolution skills:
Willingness to work in a fast-paced and dynamic environment.
Ability to adapt to changing priorities and handle unexpected situations with composure.
Previous customer service experience is preferred but not mandatory.
If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.
Exp: 7- 10 Years
CTC: up to 35 LPA
Skills:
- 6–10 years DevOps / SRE / Cloud Infrastructure experience
- Expert-level Kubernetes (networking, security, scaling, controllers)
- Terraform Infrastructure-as-Code mastery
- Hands-on Kafka production experience
- AWS cloud architecture and networking expertise
- Strong scripting in Python, Go, or Bash
- GitOps and CI/CD tooling experience
Key Responsibilities:
- Design highly available, secure cloud infrastructure supporting distributed microservices at scale
- Lead multi-cluster Kubernetes strategy optimized for GPU and multi-tenant workloads
- Implement Infrastructure-as-Code using Terraform across full infrastructure lifecycle
- Optimize Kafka-based data pipelines for throughput, fault tolerance, and low latency
- Deliver zero-downtime CI/CD pipelines using GitOps-driven deployment models
- Establish SRE practices with SLOs, p95 and p99 monitoring, and FinOps discipline
- Ensure production-ready disaster recovery and business continuity testing
If interested Kindly share your updated resume at 82008 31681
Job Title – Data Scientist (Forecasting)
Anicca Data is seeking a Data Scientist (Forecasting) who is motivated to apply his/her/their skill set to solve complex and challenging problems. The focus of the role will center around applying deep learning models to real-world applications. The candidate should have experience in training, testing deep learning architectures. This candidate is expected to work on existing codebases or write an optimized codebase at Anicca Data. The ideal addition to our team is self-motivated, highly organized, and a team player who thrives in a fast-paced environment with the ability to learn quickly and work independently.
Job Location: Remote (for time being) and Bangalore, India (post-COVID crisis)
Required Skills:
- At least 3+ years of experience in a Data Scientist role
- Bachelor's/Master’s degree in Computer Science, Engineering, Statistics, Mathematics, or similar quantitative discipline. D. will add merit to the application process
- Experience with large data sets, big data, and analytics
- Exposure to statistical modeling, forecasting, and machine learning. Deep theoretical and practical knowledge of deep learning, machine learning, statistics, probability, time series forecasting
- Training Machine Learning (ML) algorithms in areas of forecasting and prediction
- Experience in developing and deploying machine learning solutions in a cloud environment (AWS, Azure, Google Cloud) for production systems
- Research and enhance existing in-house, open-source models, integrate innovative techniques, or create new algorithms to solve complex business problems
- Experience in translating business needs into problem statements, prototypes, and minimum viable products
- Experience managing complex projects including scoping, requirements gathering, resource estimations, sprint planning, and management of internal and external communication and resources
- Write C++ and Python code along with TensorFlow, PyTorch to build and enhance the platform that is used for training ML models
Preferred Experience
- Worked on forecasting projects – both classical and ML models
- Experience with training time series forecasting methods like Moving Average (MA) and Autoregressive Integrated Moving Average (ARIMA) with Neural Networks (NN) models as Feed-forward NN and Nonlinear Autoregressive
- Strong background in forecasting accuracy drivers
- Experience in Advanced Analytics techniques such as regression, classification, and clustering
- Ability to explain complex topics in simple terms, ability to explain use cases and tell stories
- Design and develop product components and validate them for technical design,performance, and production readiness.
- Review product requirements, provide estimates, write unit test.
- Maintain, improve, and integrate existing components and applications.
- Works with support and consulting teams in resolving customer issues.
- Interacts with teams as required in understanding, reproducing, and troubleshooting customer issues.
- Work in an agile, rapid development and prototyping environment where effective
- communication is paramount.
Roles and Responsibilities
- Bachelors degree in computer science or equivalent with 3- 5 years of experience or
- Master’s degree in computer science or equivalent level of experience
- Highly proactive, result-oriented and team player.
- Required languages:
- Minimum 3 years of experience in Angular7+, Node JS, Java Script, JQuery, TypeScript, CSS, HTML, single page application frameworks
- Experience working with any Unit Test Framework is a must.
- Experience in advanced text processing using advanced regular expressions, data parsing.
- Expertise in debugging UI issues from the browser.
Do you have a keen sense of programming, the ability to write efficient code? Do you want to be part of a deep-tech startup that provides an excellent career path, work environment, and opportunities to work in the latest software technologies? Have you demonstrated your Software Skills already either in your School, College, or at current work? Are you a passionate Software Engineer? If so, please apply.
The Candidate and Skills
- Strong programming capabilities irrespective of the language and infrastructure used
- Strong understanding of Cloud Architecture, Networking Concepts, Databases
- Full Stack Programming. Python, PHP, Javascript, Node JS, and CSS
- Ability to write efficient optimal code with minimum guidance
- Software Product Architecture implementation and optimization
- Attitude and Skills matter more than the number of years of experience
- Freshers are welcome only if they can showcase strong programming skills in the interview process
Job Description
- Be part of a strong team of a growing Startup in Deep Tech in Health Care IT
- Develop product features, SaaS and Mobile Application
- Develop Backend features including Database Structuring and Real-Time Data Processing
- Develop Machine Learning and AI in Healthtech Space
About Us
- zMed Healthcare Technologies Pvt Ltd is a high technology firm, engaged in the development of hardware and software solutions for Healthcare
- zMed is our product, hardware and software-based enterprise solution for critical care, ICU Automation, data intelligence, and analytics
- We are a fast-growing start-up with customers that are leading healthcare providers in India
Recko Inc. is looking for a QA engineer to join our kick-ass engineering team. We are looking for smart, dynamic individuals to inspect and report on the quality of products through the entire production cycle.
About Recko:
Recko was founded in 2017 to organise the world’s transactional information and provide intelligent applications to finance and product teams to make sense of the vast amount of data available. With the proliferation of digital transactions over the past two decades, Enterprises, Banks and Financial institutions are finding it difficult to keep a track on the money flowing across their systems. With the Recko Platform, businesses can build, integrate and adapt innovative and complex financial use cases within the organization and across external payment ecosystems with agility, confidence and at scale. . Today, customer-obsessed brands such as Deliveroo, Meesho, Grofers, Dunzo, Acommerce, etc use Recko so their finance teams can optimize resources with automation and prioritize growth over repetitive and time-consuming tasks around day-to-day operations.
Recko is a Series A funded startup, backed by marquee investors like Vertex Ventures, Prime Venture Partners and Locus Ventures. Traditionally enterprise software is always built around functionality. We believe software is an extension of one’s capability, and it should be delightful and fun to use.
Working at Recko:
We believe that great companies are built by amazing people. At Recko, We are a group of young Engineers, Product Managers, Analysts and Business folks who are on a mission to bring consumer tech DNA to enterprise fintech applications. The current team at Recko is 60+ members strong with stellar experience across fintech, e-commerce, digital domains at companies like Flipkart, PhonePe, Ola Money, Belong, Razorpay, Grofers, Jio, Oracle etc. We are growing aggressively across verticals.
About the Role:
What are we looking for:
- Strong understanding of Software Testing methodologies and Test design with Saas apps
- 2+ years of experience in Manual testing on Web using Postman, Jira or similar tools
- Excellent communication and documentation skills with a strong attention to detail
- Good understanding of Python / JavaScript and Linux commands, SQL Databases
- Good to have: Knowledge of performance and security testing, understanding of Jenkins, Kibana, Git, JMeter and hands-on experience with JUnit, Mocha (JavaScript), Any JavaScript e2e testing framework
- Ability to interact with folks internally and externally to gather insights and handle multiple activities at once
- Ability to think strategically and implement with excellence
- A growth mindset and passionate about building things from the ground up, and most importantly, you should be fun to work with
As a test engineer at Recko, you will:
- Test and prove that the software meets major architectural requirements while ensuring the quality of the system as a whole
- Prove for scalability and performance of a software while running quality controls on components and final products
- Develop and automate tests for software validation
- Detect, investigate and troubleshoot bug and production issues
- Analyze current technologies used within the company and develop steps and processes to improve testing procedures
- Assist other department engineers in creating practical demonstrations of proposed solutions and demonstrating them to other members of the team
- Gather product requirements (e.g. functionalities, speed, safety standards),
- Develop test plan, test scenarios and test cases and analyze the test results, detect issues and track root causes
- Document technical issues and solutions as well as prepare file defect reports and report test progress



