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We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.

Responsibilities:

Provide exceptional customer service:

·     Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.

·     Respond promptly and effectively to customer concerns, striving to exceed their expectations.

Manage customer relationships:

·     Develop a deep understanding of customer needs, preferences, and pain points.

·     Build and maintain strong relationships with customers, stakeholders, partners, and bank management.

·     Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.

Resolve customer issues:

·     Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.

·     Collaborate with relevant departments to address complex issues and ensure prompt resolution.

·     Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.

Coordinate with internal teams:

·     Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.

·     Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.

·     Share customer feedback with relevant teams to contribute to product/service enhancements.

Excellent communication skills:

·     Exceptional verbal and written communication abilities.

·     Active listening skills to understand customer needs and concerns.

·     Ability to articulate complex ideas and solutions in a clear and concise manner.

·     Strong interpersonal skills:

Passionate about delivering exceptional customer service and exceeding customer expectations.

Ability to empathize with customers and provide tailored solutions to their unique needs.

Problem-solving and conflict-resolution skills:

Willingness to work in a fast-paced and dynamic environment.

Ability to adapt to changing priorities and handle unexpected situations with composure.

Previous customer service experience is preferred but not mandatory.

If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.

ABOUT THE JOB:

Job Title: Customer Success Executive

Location: Bangalore, Chennai

Job Type: Full-time

Company: Gigadesk Technologies Pvt. Ltd. [Greatify.ai]

Eligibility: 1–5 Years experience in handling ERP solutions in a Customer Success or client-facing role, preferably within EdTech or educational institutions.

COMPANY DESCRIPTION:

At Greatify.ai, we are transforming educational institutions with cutting-edge AI-powered solutions. Our platform acts as a smart operating system for colleges, schools, and universities—enhancing learning, streamlining operations, and maximizing efficiency. With 100+ institutions served, 100,000+ students impacted globally, and 1,000+ educators empowered, we are redefining the future of education.  

WEBSITE: https://www.greatify.ai/

JOB DESCRIPTION:

As a Customer Success Executive, you'll be the strategic partner to our clients, ensuring seamless onboarding, fostering long-term engagement, and driving measurable impact through our EdTech products/services. The role involves conducting tailored training sessions, analyzing user adoption metrics, and proactively resolving challenges to enhance both learning effectiveness and operational performance. Through close collaboration with product, support, and sales teams, the Customer Success Executive serves as the voice of the customer, helping shape future innovations that improve scalability, accessibility, and the overall learning experience.

KEY RESPONSIBILITIES:

● Guide new clients through the initial setup and product adoption process.

● Support clients specifically in onboarding and adoption of ERP modules within our platform.

● Ensure a smooth transition from the sales team to customer success.

● Conduct onboarding sessions or training workshops.

● Serve as the primary point of contact for assigned customers.

● Build strong relationships to foster loyalty and long-term engagement.

● Educate customers on features, best practices, and new updates.

● Act as a bridge between product development and the customer.

● Monitor customer usage metrics to identify risks or opportunities.

● Proactively reach out if usage drops or engagement declines.

● Troubleshoot issues or escalate them to technical support.

● Gather feedback and insights from customers and relay them to internal teams.

● Influence product roadmap and service improvements.

● Advocate for the customer internally.

KEY SKILLS:

● Excellent communication & interpersonal skills

● Strong problem-solving and critical thinking

● Empathy and customer-centric mindset

● Project management and organizational abilities

● Preferred Language: English, Kannada & Hindi

● Familiarity with CRM tools

● Candidates with prior experience managing ERP workflows (student information systems, LMS, or institutional CRMs) will be prioritized.

● Basic data analysis and reporting skills.

Join us at Greatify.ai and make a lasting impact on the Edtech Industry.

Job Description:

As a QA Associate at Binocs, you will play a pivotal role in ensuring the highest quality standards for our software products. With a direct reporting line to the QA Lead, you will be involved in designing, implementing, and executing test plans to identify software issues. This role is ideal for someone with a strong technical background in engineering, experience in fintech or finance software companies, and a passion for quality assurance and detail-oriented testing.

Key Responsibilities:

• Test Plan Development: Create comprehensive and well-structured test plans and test cases based on product specifications.
• Quality Assurance: Execute test cases (manual or automated) and analyze results to ensure software quality.
• Issue Documentation: Document and track bugs, as well as collaborate with the development team to ensure timely resolution.
• Process Improvement: Identify, recommend, and implement improvements in testing processes to enhance efficiency and quality.
• Software Validation: Validate that product features meet requirement specifications and are free of defects.
• Cross-functional Collaboration: Work closely with the product management and development teams to understand product vision and deliver software that aligns with customer and market needs.

Qualifications:

• Bachelor’s degree in Engineering, Computer Science, or related field.
• 2+ years of experience in quality assurance, preferably within fintech or finance software companies.
• Familiarity with software QA methodologies, tools, and processes.
• Experience in writing clear, concise, and comprehensive test plans and test cases.
• Hands-on experience with both white box and black box testing.
• Strong knowledge of software QA metrics, including bug tracking and reporting tools.
• Excellent analytical skills and attention to detail.
• Effective communication skills and the ability to work in a fast-paced environment.

Benefits:

Joining Binocs means being part of a passionate team dedicated to transforming the loan management landscape. We offer a dynamic, innovative environment where your work directly contributes to our vision of efficient, transparent, and data-driven loan management. Our competitive compensation package, including equity, reflects our commitment to attracting and retaining top talent.

About Us:

Binocs.co empowers institutional lenders with next-generation loan management software, streamlining the entire loan lifecycle and facilitating seamless interaction among stakeholders.

Team: Binocs.co is led by a passionate team with extensive experience in financial technology, lending, AI, and software development.

Investors: Our journey is backed by renowned investors who share our vision for transforming the loan management landscape: Beenext, Arkam Ventures, Accel, Saison Capital, Blume Ventures, Premji Invest, and Better Capital.

Content Strategist / B2B Content Marketer

EXPERIENCE : 3 - 5 Years

As we expand our marketing efforts, we’re looking for a Content Strategist / B2B Content Marketer who can translate complex ideas into powerful stories that resonate with our ideal customer profile and fuel our demand generation efforts.

Role Summary:

We are looking for a strategic content marketer who can craft high-value content that is aligned with our ICP and demand generation goals. You will own the planning, development, and optimization of thought leadership content that drives awareness, engagement, and leads.

Roles & Responsibilities:

●      Research, write, and optimize blogs, eBooks, whitepapers, reports, and other long-form content.

●      Collaborate with SEO & design to ensure content is both discoverable and visually engaging.

●      Develop monthly content calendars aligned with campaigns, ICP, and lead lifecycle.

●      Ghostwrite or support director-level content (LinkedIn posts, interview-style articles, etc.).

●      Contribute to newsletters, landing pages, and social copy as needed.

●      Maintain quality, originality, and consistency across all formats.

Must have skills:

●      3-5 years of experience in B2B content marketing or content strategy.

●      Strong storytelling and writing skills with a portfolio of long-form content and campaign-driven copywriting.

●      Understanding of SEO, content funnels, and ICP-based content planning.

●      Comfortable collaborating with designers and subject matter experts.

●      Self-starter with a proactive mindset and the ability to work in a fast-paced, high-growth environment.

Good to have skills:

●      Experience in IT services or SaaS domain.

.Net Lead(2+ lead exp must) - Exp : 8+

.Net Developer - Exp : 6+

Skills : .Net Core, C#, SQL and Angular.

Np : Immediate Joiners

Location – Bangalore.

Requirement :

• 8+ years of experience in Software Development, design, implementation web applications (i.e. having an architectural sense)
• Hands-on analysis, design, and implementation of microservices based applications, .Net Core, Angular, React, Web API, Entity Framework, JavaScript, SQL Server.
• Must have exposure in website development using Angular/React
• Knowledge on Docker, Kubernet
• Hands-on experience working in Azure.
• Hands-on SOLID principles & architectural design patterns
• MS-SQL server knowledge
• Experience in Application Security and Performance tuning.
• Good to have experience in creating automated build and test environments / CICD/ DevOps
• Experience in defining and implementing Hybrid scenarios with workloads shared across on-premise and public cloud using zero trust approach.
• Highly effective team-working skills, with an established track record in building teams at all technical levels
• Research-oriented, flexible, open to change, and adapt quickly.
• Passionate to work on mission-critical tasks and solve real-world problems
• Healthcare Domain knowledge is a big plus

Responsibilities :

• Analysis, design, and implementation of microservices based applications using Microsoft and cloud technology stack.
• Understand the benefits of the various tech-stacks and accurately suggest the use of the appropriate technology for the applications.
• Develop future-ready solutions/PoCs and train the developers.
• Provide technical direction & solutions to the development team.
• Establish effective controls for processes (tech standards, code review, release management) and functions performed by the team.
• Effectively work with internal IT teams to help establish the necessary infrastructure for the platform appropriate for business volumes.
• Effectively work on multiple, parallel projects using exceptional organizational and time management techniques to successfully complete tasks in a timely manner

Technical Lead (UI)

Profile: Technical Lead (UI)

Experience: 5-10 years

Education Qualification: Graduate/Postgraduate

Neewee is an Industrial Analytics start-up, focused in making manufacturing visible, transparent, efficient, and autonomous to its clients.

Started in 2014 our journey has evolved from making manufacturing complexity and risk a thing of the past.

Bodhee is our in-house product. We are looking for Project Managers to work with our Product team .

Responsibilities:

• Manage development of one or more Bodhee Services.

• Performing requirement analyses by interacting with BA, PM, and Architect.

• Developing high-level and detailed designs.

• Design, Develop, Test, Implement and Maintain high-volume, low-latency applications for critical systems and delivering high-availability and performance.

• Writing well designed, testable, reusable, efficient code.

• Conducting configuration of your own work.

• Reviewing the work of other developers and providing feedback.

• Mentor and manage the dev team.

• Collaboration with testing team for Integration Testing

Requirements

• 5-10 years of experience in UI development.

• Experienced developer in Angular 2+.

• Experience with JavaScript and TypeScript.

• Skill for writing reusable UI components.

• Understanding of RESTful API design for web services.

• Hands on experience in UI optimization best practice implementations.

• Experience with Linux environment.

• Excellent problem solving and analytical skills.

• Willing to learn new technologies.

• Experienced with Git, Docker, Jenkins.

• Ability to work and collaborate with Cross Functional Teams

Designing and developing advanced applications for the Android platform

Unit-testing code for robustness, including edge cases, usability, and general reliability

Bug fixing and improving application performance

About the company: