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at Upswing Financial Technologies Private Limited
We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.
Responsibilities:
Provide exceptional customer service:
· Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.
· Respond promptly and effectively to customer concerns, striving to exceed their expectations.
Manage customer relationships:
· Develop a deep understanding of customer needs, preferences, and pain points.
· Build and maintain strong relationships with customers, stakeholders, partners, and bank management.
· Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.
Resolve customer issues:
· Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.
· Collaborate with relevant departments to address complex issues and ensure prompt resolution.
· Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.
Coordinate with internal teams:
· Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.
· Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.
· Share customer feedback with relevant teams to contribute to product/service enhancements.
Excellent communication skills:
· Exceptional verbal and written communication abilities.
· Active listening skills to understand customer needs and concerns.
· Ability to articulate complex ideas and solutions in a clear and concise manner.
· Strong interpersonal skills:
Passionate about delivering exceptional customer service and exceeding customer expectations.
Ability to empathize with customers and provide tailored solutions to their unique needs.
Problem-solving and conflict-resolution skills:
Willingness to work in a fast-paced and dynamic environment.
Ability to adapt to changing priorities and handle unexpected situations with composure.
Previous customer service experience is preferred but not mandatory.
If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.
Strong Senior Visual Designer Profile (B2B SaaS / Marketing & Brand Design)
Mandatory (Experience 1): Must have minimum 5+ years of experience in Visual Design / Brand Design / Marketing Design roles (not UI/UX focused)
Mandatory (Experience 2): Must have minimum 2+ years of experience in B2B SaaS companies, preferably in startup environments (0→1 and/or 1→100 journey) with exposure to building and scaling brand/design systems
Mandatory (Experience 3): Must have hands-on experience designing marketing and brand collaterals end-to-end including website assets, social media creatives, sales decks, one-pagers, event collaterals, and campaign creatives
Mandatory (Skill 1): Strong expertise in typography, layout, color theory, composition, spacing, and visual hierarchy with high attention to detail and strong design taste
Mandatory (Skill 2): Proven ability to create high-quality brand-led creatives across digital (social, ads, SEO content) and offline (events, print, brochures, swag) channels
Mandatory (Skill 3): Must have experience in end-to-end website design, including working with marketers and developers, handling handoffs, and ensuring QA for final output
Mandatory (Skill 5): Ability to create product illustrations, diagrams, and visual storytelling assets (including basic motion/GIFs) to simplify complex concepts
Mandatory (Skill 6): Strong experience working with cross-functional marketing teams (PMM, content, growth, brand) and managing multiple stakeholders/projects
Mandatory (Tools): Proficiency in Figma, Adobe Creative Suite (Photoshop, Illustrator, InDesign); basic understanding of motion tools is a plus
Mandatory (Portfolio): Portfolio must showcase B2B SaaS design work, including marketing collaterals, website design, brand assets, and campaigns.
Mandatory (Company): Product / B2B SaaS companies
Looking an experienced and organized Project Manager to oversee end-to-end project execution, ensure timely delivery, and coordinate between teams, clients, and stakeholders. The role requires strong leadership, planning, and communication skills to successfully manage projects and achieve business objectives.
Key Responsibilities:
- Plan, execute, and deliver projects within scope, budget, and timelines.
- Define project objectives, deliverables, and resource requirements.
- Coordinate with cross-functional teams (sales, operations, documentation, counseling, etc.).
- Track project progress, prepare reports, and communicate updates to management and stakeholders.
- Identify project risks, issues, and bottlenecks; implement corrective actions.
- Ensure client requirements are clearly understood and met with quality standards.
- Manage project documentation, compliance, and reporting.
- Lead, mentor, and motivate team members to achieve performance goals.
- Optimize workflows and improve efficiency in project execution.
Requirements:
- Proven work experience as a Project Manager.
- Strong knowledge of project management tools, methodologies, and reporting.
- Excellent leadership, problem-solving, and organizational skills.
- Strong communication and stakeholder management abilities.
- Ability to handle multiple projects simultaneously and meet deadlines.
- Proficiency in MS Office, project management tools (e.g., Trello, Asana, MS Project, Jira).
Job Title: AI/ML Engineer (LLMs, RAG & Agent Systems)
Location: Bangalore, India (On-site)
Type: Full-time
About the Role
As an AI/ML Engineer, you’ll be part of a small, fast-moving team focused on developing LLM-powered agentic systems that drive our next generation of AI products.
You’ll work on designing, implementing, and optimizing pipelines involving retrieval-augmented generation (RAG), multi-agent coordination, and tool-using AI systems.
Responsibilities
- Design and implement components for LLM-based systems (retrievers, planners, memory, evaluators).
- Build and maintain RAG pipelines using vector databases and embedding models.
- Experiment with reasoning frameworks like ReAct, Tree of Thought, and Reflexion.
- Collaborate with backend and infra teams to deploy and optimize agentic applications.
- Research and experiment with open-source LLM frameworks to identify best-fit architectures.
- Contribute to internal tools for evaluation, benchmarking, and scaling AI agents.
Required Skills
- Strong foundation in ML/DL theory and implementation (PyTorch preferred).
- Understanding of transformer architectures, embeddings, and LLM mechanics.
- Practical exposure to prompt engineering, tool calling, and structured output design.
- Experience in Python, Git/GitHub, and data processing pipelines.
- Familiarity with RAG systems, vector databases, and API-based model inference.
- Ability to write clean, modular, and reproducible code.
Preferred Skills
- Experience with LangChain, LangGraph, Autogen, or CrewAI.
- Hands-on with Hugging Face ecosystem (transformers, datasets, etc.).
- Working knowledge of Redis, PostgreSQL, or MongoDB.
- Experience with Docker and deployment workflows.
- Familiarity with OpenAI, Anthropic, vLLM, or Ollama inference APIs.
- Exposure to MLOps concepts like CI/CD, model versioning, or cloud (AWS/GCP/Azure).
What We Value
- Deep understanding of core principles over surface-level familiarity with tools.
- Ability to think like a researcher and execute like an engineer.
- Collaborative mindset, building together, learning together.
Mandatory skills:
- Programming skills in Python, Robot framework, Selenium, Shell scripting
- Experience on L2/L3 protocols of VLAN/DHCP/LACP/IGMP/PPPoE.
- Should be familiar with device configuration protocols of CLI/NETCONF/SNMP.
- Experience in telecom technologies like DSLAM/GPON/G.fast/Next gen broadband technologies is highly recommended
- Knowledge on regression/performance/load/scale/stability test areas
- Hands on experience with Common industry equipment like Spirent test center/ixia/Abacus/Shenick(TeraVM)/N2X Traffic generators.
- Exposure to debug tools such as Wireshark/tcpdump.
Job Requirements:
- Knowledge on software Test cycle, test plan and test case creation
- Understanding of End to end test setup topology and debugging.
- Ability to perform System level Functional and Non-functional tests.
- Familiar with Manual test life cycle
- Designing and writing test automation scripts using automation frameworks
- Exposure to CI/CD pipe line implementation and maintenance using Jenkins, Groovy scripting
- Linux skills (system configuration and administration, containers, networking experience and d) such as sockets and database management
- Good debugging skills and knowledge on various debug tools
- Bug reporting/tracking and providing logs.
- 3-8+ years of experience programming in a backend language (Java / Python), with a good understanding of troubleshooting errors.
- 5+ years of experience in Confluent Kafka / 3+ years of experience in Confluent Kafka
- Cloud Kafka, Control Central, Rest Proxy, HA Proxy, Confluent Kafka Connect, Confluent Kafka Security features
We have a requirement for Collibra Developer
Experience required- 5-12 yrs
Having experience in Data Governence , Data Quality management
**Requirements**
- 3-5 years experience in backend development, preferably on JavaScript
- Experience in JS based frameworks such as NodeJS, ReactJS, TypeScript
- Solid understanding of OOPS , RDBMS , NoSQl databases and concepts
- Familiar with building web applications and hosting.
- Should be aware of Unix based OSes, and be able to manage command line scripting and other shell commands.
- Exposure to cloud service SDKs and hosting on platforms such as AWS or Azure
- Conversant with standard enterprise Design patterns.
- Practices to keep the code DRY(dont repeat yourself) and readable.
- Experience working with third-party integration tools and platforms
- Strong familiarity with source control systems
- Develop, maintain and support company
- Assist in technical specification and solution design documentation to address customer needs
- Ensure customer implementations are delivered to meet/exceed customer expectations
- Collaborate with cross-functional teams on project delivery, solution development, and deployment as needed
Requirements:
- 2+ years experience in a software development/consulting role, preferably in comprehensive eBusiness and Supply Chain Solutions
- 2+ years experience in Software Analysis, Design, and Development using J2EE technology stacks (Core Java, JSP, XML, Hibernate & Java scripts) and Oracle database (PL/SQL)
- 2+ years experience with the configuration and Installation of J2EE servers like Web logic, Web Sphere, and Oracle
- 2+ years experience with integration technology (knowledge of EAI and B2B tools)
- 2+ years working knowledge of UNIX system (Solaris and Linux)
- Exceptional verbal and written communications skills
- Excellent interpersonal & planning skills and cross-group coordination at all levels
- Bachelor Degree in Computer Science, or equivalent
- Willing to travel when needed.
Preferred (Optional) Skills:
- Supply-chain domain experience implementing and integrating Global Trade Management solutions
- Experience in the integration, deployment or support of an ERP, SCM, or similar systems from SA

MNC product company with over 1 billion $ in revenues
RESPONSIBILITIES
- Will play a key role in designing and developing best-in-class workflows solutions for efi productivity suites
- Effectively communicate conceptual ideas, design rationale and the specifics of user-centred design process
- Create holistic design solutions that address business and end-user requirements collaboratively with R&D and Product Management organizations
- Create information architecture diagrams, wireframes, prototypes and screen flows along with visual design skills
MUST HAVE QUALIFICATIONS
- Degree in design communication, human-computer interaction or related field, or equivalent combination of education and experience
- 5+ years of experience in user experience design or industry experience (corporate, product, software)
- Mastery in Interaction design and good competency in Visual designs
- Capability to work using sketch or photoshop
- Experience working with cross-functional teams (including user research, product management and engineering)



