11+ Spokesperson Jobs in Bangalore (Bengaluru) | Spokesperson Job openings in Bangalore (Bengaluru)

We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.

Responsibilities:

Provide exceptional customer service:

·     Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.

·     Respond promptly and effectively to customer concerns, striving to exceed their expectations.

Manage customer relationships:

·     Develop a deep understanding of customer needs, preferences, and pain points.

·     Build and maintain strong relationships with customers, stakeholders, partners, and bank management.

·     Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.

Resolve customer issues:

·     Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.

·     Collaborate with relevant departments to address complex issues and ensure prompt resolution.

·     Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.

Coordinate with internal teams:

·     Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.

·     Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.

·     Share customer feedback with relevant teams to contribute to product/service enhancements.

Excellent communication skills:

·     Exceptional verbal and written communication abilities.

·     Active listening skills to understand customer needs and concerns.

·     Ability to articulate complex ideas and solutions in a clear and concise manner.

·     Strong interpersonal skills:

Passionate about delivering exceptional customer service and exceeding customer expectations.

Ability to empathize with customers and provide tailored solutions to their unique needs.

Problem-solving and conflict-resolution skills:

Willingness to work in a fast-paced and dynamic environment.

Ability to adapt to changing priorities and handle unexpected situations with composure.

Previous customer service experience is preferred but not mandatory.

If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.

 Key Responsibilities

AI Model Development 

 - Design and implement advanced Generative AI models (e.g., GPT-based, LLaMA, etc.) to support applications across various domains, including text generation, summarization, and conversational agents.

 - Utilize tools like LangChain and LlamaIndex to build robust AI-powered systems, ensuring seamless integration with data sources, APIs, and databases.

Backend Development with FastAPI

 - Develop and maintain fast, efficient, and scalable FastAPI services to expose AI models and algorithms via RESTful APIs.

 - Ensure optimal performance and low-latency for API endpoints, focusing on real-time data processing.

Pipeline and Integration

 - Build and optimize data processing pipelines for AI models, including ingestion, transformation, and indexing of large datasets using tools like LangChain and LlamaIndex.

 - Integrate AI models with external services, databases, and other backend systems to create end-to-end solutions.

Collaboration with Cross-Functional Teams

 - Collaborate with data scientists, machine learning engineers, and product teams to define project requirements, technical feasibility, and timelines.

 - Work with front-end developers to integrate AI-powered functionalities into web applications.

Model Optimization and Fine-Tuning

 - Fine-tune and optimize pre-trained Generative AI models to improve accuracy, performance, and scalability for specific business use cases.

 - Ensure efficient deployment of models in production environments, addressing issues related to memory, latency, and resource management.

Documentation and Code Quality

 - Maintain high standards of code quality, write clear, maintainable code, and conduct thorough unit and integration tests.

 - Document AI model architectures, APIs, and workflows for future reference and onboarding of team members.

Research and Innovation

 - Stay updated with the latest advancements in Generative AI, LangChain, and LlamaIndex, and actively contribute to the adoption of new techniques and technologies.

 - Propose and explore innovative ways to leverage cutting-edge AI technologies to solve complex problems.

Required Skills and Experience

Expertise in Generative AI 

Strong experience working with Generative AI models, including but not limited to GPT-3/4, LLaMA, or other large language models (LLMs).

LangChain & LlamaIndex 

Hands-on experience with LangChain for building language model-driven applications, and LlamaIndex for efficient data indexing and querying.

Python Programming 

Proficiency in Python for building AI applications, working with frameworks such as TensorFlow, PyTorch, Hugging Face, and others.

API Development with FastAPI 

Strong experience developing RESTful APIs using FastAPI, with a focus on high-performance, scalable web services.

NLP & Machine Learning 

Solid foundation in Natural Language Processing (NLP) and machine learning techniques, including data preprocessing, feature engineering, model evaluation, and fine-tuning.

Database & Storage Systems Familiarity with relational and NoSQL databases, data storage, and management strategies for large-scale AI datasets.

Version Control & CI/CD 

Experience with Git, GitHub, and implementing CI/CD pipelines for seamless deployment.

Preferred Skills

Containerization & Cloud Deployment 

Familiarity with Docker, Kubernetes, and cloud platforms (e.g., AWS, GCP, Azure) for deploying scalable AI applications.

Data Engineering 

Experience in working with data pipelines and frameworks such as Apache Spark, Airflow, or Dask.

Knowledge of Front-End Technologies Familiarity with front-end frameworks (React, Vue.js, etc.) for integrating AI APIs with user-facing applications.

Job Title: IAC SRE Engineer

Location: Pune, Mumbai, Bangalore

Experience Required: 4 Years

Role Overview:

We are looking for experienced IAC Engineers with a strong background in Akamai, Data Structures & Algorithms (DSA), Java, and DevSecOps. The ideal candidate should have hands-on development experience, be proficient in writing Infrastructure as Code using Terraform, and demonstrate strong problem-solving skills.

Core Skills:

• Akamai – Strong experience in CDN, caching, and performance optimization.
• Data Structures & Algorithms (DSA) – Strong problem-solving and coding abilities.
• Java – Solid programming background and experience in development.
• DevSecOps – Understanding of integrating security in CI/CD pipelines and infrastructure.

Good to Have:

• WAF (Web Application Firewall) – Knowledge of WAF is a plus, though not mandatory.

Additional Skills:

• Experience with SRE (Site Reliability Engineering) practices is beneficial.
• Strong hands-on with Terraform for managing cloud infrastructure.

We are seeking a skilled PHP Developer with expertise in Laravel and WordPress to join our team. As a PHP Developer, you will be responsible for developing and maintaining web applications using PHP frameworks, primarily Laravel, and working with WordPress for content management system (CMS) projects. You will collaborate with a cross-functional team of designers, developers, and project managers to deliver high-quality, scalable solutions.

Responsibilities:

1. Develop and maintain web applications using PHP frameworks, primarily Laravel.
2. Collaborate with the team to gather and define project requirements, specifications, and technical designs.
3. Write clean, well-structured, and efficient code that follows best practices and coding standards.
4. Implement and integrate third-party APIs and services as needed.
5. Customize and extend WordPress functionalities using plugins and themes.
6. Optimize application performance and ensure scalability.
7. Troubleshoot and debug issues, perform testing, and provide timely resolutions.
8. Collaborate with designers to implement UI/UX designs and ensure a seamless user experience.
9. Stay updated with the latest trends, tools, and technologies related to PHP, Laravel, and WordPress.
10. Conduct code reviews and provide constructive feedback to ensure code quality and maintainability.
11. Document technical specifications, processes, and procedures.

Requirements:

1. Proven experience as a PHP Developer, preferably with Laravel and WordPress.
2. Strong knowledge of PHP web frameworks, specifically Laravel, and experience with WordPress development.
3. Proficiency in front-end technologies such as HTML, CSS, JavaScript, and jQuery.
4. Familiarity with relational databases (MySQL, PostgreSQL) and NoSQL databases (MongoDB, Redis).
5. Experience working with version control systems, such as Git.
6. Understanding of MVC design patterns and OOP concepts.
7. Ability to write efficient SQL queries and optimize database performance.
8. Knowledge of RESTful web services and API development.
9. Familiarity with front-end frameworks/libraries (Vue.js, React) is a plus.

1.       Core Responsibilities

·      Building feasible solutions/applications for our clients – this includes developing bots using Automation Anywhere new cloud-based platform A360, assisting in the design and development of Automation TaskBots to automate Business Processing involving various technologies including Web & Windows applications, Database, Image Recognition (OCR), PDF Integration, API, and Web Services

2.       Experience Requirements

·      5 plus years of Software Development experience in any RPA tool. Preferably Automation Anywhere

·      Providing guiding and training for customers around the application best practices

·      Assist with guidance for the application environment and helping to troubleshoot if necessary

·      Understand the technological pain areas of prospective customers and helping create a Proof of Concept that aligns to their needs and budget

·      Knowledge Requirements

·      Experience with Automation Anywhere, or related robotic process automation software

·      Programming or development experience (Java, .Net, C#, Visual Basic, VB.net, R, etc.)

·      Scripting knowledge or experience (Python, Perl, VB Script, Shell script, PowerShell, etc.)

·      Experience creating macros

·      Ability to understand and create business process workflow diagrams or procedural documentation

·      Understanding of SDLC, Waterfall, and Agile Development Methodologies

·      Exposure to performance measurement and continuous improvement methodologies

·      Strong problem solving and troubleshooting skills

Company description

AG, an industry-leading specialist in SAP consulting services, SAP Gold Partner and an SAP Quality Awards Gold Winner, delivers solutions that solve business challenges and understands SAP to an expert level – all reflected by our ISO-Certifications in 9001, 14001 and 45001. We’re proud to employ some of the world’s most talented and best trained SAP and RPA Consultants across all our international locations. Our Consultants have extensive SAP Implementation and ‘real world’ SAP Support experience and are experts in Business Process Enhancements, Data Migration and SAP 3rd Party Application integration. Our solutions are intelligent, practical, based on the latest technology and loved by users. We constantly engage and collaborate with our employees, our partners and our clients, ensuring we maintain our high quality standards and to continue to be innovative across all areas of our business. Helping our employees, partners and our clients to be exceptional has earned AG a place in the Financial Times (FT) 1000 – Europe’s Fastest Growing Companies list 2021.

Headquartered in Slough, UK with offices in Chennai/Hyderabad/Pune/Milan & Aberdeen with teams across Europe and India.

See www.agcapps.com for more details.

Location: Chennai/ Hyderabad/ Bangalore

Position

We are looking for a talented Senior SAP FICO S/4HANA Functional Consultant (Finance & Controlling with PS Experience) ideally with exposure in the Oil and Gas/Energy Natural Resources sector OR Automobile sector with a strong leadership focus. Qualified candidates will work on implementation and support projects. The SAP Finance and Controlling (FICO) Senior Consultant will work with clients to understand their finance business processes and accounting practices, analyzing and translating those requirements to enhance support and facilitate effective solutions, using their business process knowledge and SAP FICO Technical Knowledge. They will assist clients in the implementation, configuration, and support of SAP Functionality. Strong SAP Finance and Controlling skills and S4/HANA implementation experience is required, in areas such as Business Partners, Currency settings, New Fixed Assets, parallel and extension ledgers and Fiori Apps. Additionally, experience of working on an SAP S/4 conversion project, understanding of Central Finance and its application in the HANA landscape would be advantageous as well as experience in Profitability Analysis (COPA), Product Costing, Opentext (VIM), Joint Venture Accounting (JV), or Project Systems (PS) is required. 

Key responsibilities

• Liaise with clients to provide them with full life-cycle project implementation consulting expertise including assessments, blueprinting, configuration, testing, data migration and go-live stabilization.
• Liaise with client to prepare and facilitate assessment/blueprint workshops to analyse clients’ business requirements. Consultant must be able to define the SAP Blueprint by embedding the Business processes and Standard SAP best practices for existing software, hardware, and network provision.
• Examines existing business models and flows of data, and designs functional specifications and test plans for new systems to meet clients’ needs.
• Write detailed functional mapping to SAP applications, functional gap analysis, detailed blueprint design and process documentation, and detailed functional specifications for any custom development. This includes integration points with other SAP modules such as MM (Materials Management), SD (Sales and Distribution) and PS (Project Systems)
• Prepare summary level presentations and facilitate future and emerging state system design and process workshops to obtain client acceptance.
• Perform and/or oversee, configuration of SAP applications, creation of unit test scripts,and execution of unit tests.
• Train client staff on design, application functions and configuration to implement new systems.
• Create and/or support creation of integration/user acceptance test scenarios and scripts, as well as facilitate and provide direct support for user testing.
• Create and/or support creation of Data Migrations scripts and templates, and assist or perform the Data Migration.
• Create and/or support creation of cut over plan, as well as facilitate and provide direct support for production migration and go-live stabilization.
• Provide status updates on assigned work to management and, when required, act as a project manager on small to medium-sized projects. Provide consulting services on both new implementations and existing support projects.
• Complete the necessary training with regards to ISO 9001, 14001 and 45001 and be continually engaged via their work and be more focused and integrated with helping the company succeed in achieving ISO standards of 9001,14001 & 45001 .
• Strive to be aware of processes and procedures to fulfil and adhere to requirements as required under the ISO 9001, 14001 and 45001
• Responsibility for reporting, monitoring measurement, nonconformity and corrective action with regards to ISO 9001, 14001 and 45001

Qualifications/Experience

• Educated to degree level, or relevant accounting or business administration qualification, or applicable work experience would be advantageous.
• SAP S/4HANA implementation experience required. Project references must be verifiable.
• Minimum of 8 years of experience in a full cycle implementation as well as in support projects.
• Experience of undertaking feasibility studies for major IT developments incorporating costs and benefits and present proposals to clients.
• Experience of assisting clients in the implementation, configuration, and support of SAP Functionality.
• Strong communication in English language and good interpersonal skills.
• Ability to multitask and manage multiple deliverables and projects at the same time.
• Must be results oriented, and demonstrate a “can-do” attitude – adaptability, flexibility, and resourcefulness.
• Experience of examining existing business models and flows of data and designs functional specifications and test plans for new systems to meet clients’ needs.
• Experience of working closely with clients to implement new systems. Mentor and/or oversee other consultants assigned to the project.
• Experience in a Utility / Oil & Gas sectors would be an asset. 

As a Technical Architect, you need to be

• Technology Expert
• Creative and self-driven
• Customer centric
• Visionary
• Comfortable operating in fast paced environment

You will closely work with Head of Product Engineering responsible for for the platform development, Chief Technology Officer driving the technology innovation, Software Development Leaders, Program Manager, SCRUM Masters, UX Designers

You will be responsible for

• Driving and defining the technical architecture of the Core SaaS platform
• Develop high-level technical specifications and design of the platform
• Define technical product roadmap to continuously enhance the platform.
• Communicate successfully all concepts and technical guidelines to development team
• Promotes and ensures use of appropriate techniques, methodologies and tools
• Bring in best of the class architectural practices in the platform

Your Qualifications

• 8 – 15 years of software product development experience, with majority of them is hands on experience developing in enterprise software product
• Experience in developing and hosting PaaS or SaaS based products/platform with hands on experience in multiple cloud platforms like AWS, Azure, Google Cloud and so on
• Experience developing enterprise- grade software products that can perform, scale, and integrate into a broad enterprise ecosystem
• Can mentor train existing team members on aspects of architecture, design and explain, document and elaborate architecture and design changes
• Strong background in architectural principles, patterns and anti-patterns
• Must have contributed to technology tools evaluation and technical proof of concept applications
• Should have experience in multiple tech-stacks including Data Analytics tech-stacks as well.

• Someone’s traveling to airport/office/home - can we suggest them public transport routes with first mile & last mile and accurate tracking of the individual leg of the journey
• Someone’s new in the city - can we help them travel from A to B in the most efficient way
• Someone’s planning to not use their private vehicle for the commute - can we design an efficient and reliable system to plan their commute with accurate information of public and private transport
• Transition people from private to hybrid multimodal commute
• Someone's traveling home late at night - can we give their friends, family peace of mind?
• Build a single mobile ticket for the entire journey

What you’ll do

• Build the backend and deploy systems powering the app
• Improve routing across 10+ cities for everything from walking to trains to electric scooters to metro to bus to auto to bike
• Integrate new private transport companies and new ways of getting about our cities
• Develop smarter ways of integrating the payment systems with the app
• Extract, process and crunch together departure times, travel habits, and pricing information and suggest reliable results to users
• Create experiences that delight your friends, family, and millions of new commuters when they come and visit your city
• Design and build systems that scale on demand and are secure
• Deploy and support your code on AWS
• Best practices: code reviews, tests, CI
• Teach us how to be better our Stack (Required) Java (Spring Boot), Postgres, MongoDB, ReactJs, Golang Microservice Nginx, API Gateway, Load Balancer, Kafka, Redis, Websockets, Docker, Kubernetes, Git, AWS - EC2, RDS, s3, lambda Optional Nodejs(Express)

We are looking for a Full Stack Developer to produce scalable software solutions. You will be part of a cross-functional team that is responsible for the full software development life cycle, from conception to deployment.

As a Full Stack Developer, you should be comfortable around both front-end and back-end coding languages, development frameworks, and third-party libraries. You should also be a team player with a knack for visual design and utility.

If you have enough confidence and ready to adopt new technologies, you might be a great fit for the requirement.

Responsibilities

• Work with development teams and higher management to ideate software solutions as per requirement

• Design client-side and server-side architecture

• Build the front-end of applications through appealing visual design

• Develop and manage well-functioning databases and applications

• Write effective APIs

• Test software to ensure responsiveness and efficiency

• Troubleshoot, debug and upgrade software

• Create security and data protection settings

• Build features and applications with a mobile/tab responsive design

• Write technical documentation

• Work with data scientists and analysts to improve software

Required Skills

• Proven experience as a Full Stack Developer or similar role

• Experience developing desktop and web applications

• Familiarity with common stacks

• Knowledge of multiple opensource front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)

• Knowledge of multiple opensource back-end languages (e.g. Python) and JavaScript frameworks (e.g. React, Node.js)

• Familiarity with databases (e.g. PostgreSQL, MongoDB), web servers, and UI/UX design

• Well knowledge about Docker and other DevOps technologies

• Ready to adopt new technologies as per requirements.

• Great attention to detail * Organizational skills

• An analytical mind