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at Upswing Financial Technologies Private Limited
We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.
Responsibilities:
Provide exceptional customer service:
· Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.
· Respond promptly and effectively to customer concerns, striving to exceed their expectations.
Manage customer relationships:
· Develop a deep understanding of customer needs, preferences, and pain points.
· Build and maintain strong relationships with customers, stakeholders, partners, and bank management.
· Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.
Resolve customer issues:
· Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.
· Collaborate with relevant departments to address complex issues and ensure prompt resolution.
· Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.
Coordinate with internal teams:
· Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.
· Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.
· Share customer feedback with relevant teams to contribute to product/service enhancements.
Excellent communication skills:
· Exceptional verbal and written communication abilities.
· Active listening skills to understand customer needs and concerns.
· Ability to articulate complex ideas and solutions in a clear and concise manner.
· Strong interpersonal skills:
Passionate about delivering exceptional customer service and exceeding customer expectations.
Ability to empathize with customers and provide tailored solutions to their unique needs.
Problem-solving and conflict-resolution skills:
Willingness to work in a fast-paced and dynamic environment.
Ability to adapt to changing priorities and handle unexpected situations with composure.
Previous customer service experience is preferred but not mandatory.
If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.
WordPress & WooCommerce Developer – Job Roles
1️⃣ Website Design & Development
WordPress installation and setup
Theme installation and customization
Elementor / Elementor Pro page design
WP Editor content editing
Creating Pages and Posts
Header, Footer and Menu design
Service pages design
Contact form creation
Image gallery creation
Video / YouTube embedding
Google Map adding
Social media links integration
WhatsApp button and Call button integration
Popup creation
Offer banners and promotions design
2️⃣ WooCommerce E-commerce Management
WooCommerce installation and configuration
Product upload and category setup
Coupon creation and management
Order handling and management
Shipping setup
Payment gateway integration (Razorpay, Stripe, PayPal etc.)
3️⃣ SEO & Website Optimization
Yoast SEO plugin setup
SEO Meta title & description
Keyword / hashtag optimization
Yoast SEO analysis
Google Search Console integration
Bing Webmaster Tools setup
XML Sitemap creation and submission
Basic on-page SEO optimization
4️⃣ Hosting, Domain & Server Management
cPanel hosting management
Windows Plesk hosting usage
Domain registration
DNS management
MX record update
Cloudflare setup and management
IP management
SSL installation
MySQL database management
5️⃣ Website Maintenance & Fixing
Fixing layout issues
Error fixing (500 / 404 / plugin errors)
Hacking issue fixing and security
WordPress login security / hide login
Website speed optimization
Mobile responsive fixing
Construction / Coming Soon page design
6️⃣ Theme & Demo Setup
Envato / ThemeForest theme usage
Demo data import
Template kit installation and editing
✅ Main Responsibility:
Design, develop, manage, secure, and maintain WordPress & WooCommerce websites with full SEO, hosting, and e-commerce functionality.
Company Description
Appiness Interactive Pvt. Ltd. is a Bangalore-based product development and UX firm that specializes in digital services for startups to fortune-500s. We work closely with our clients to create a comprehensive soul for their brand in the online world, engaged through multiple platforms of digital media. Our team is young, passionate, and aggressive, not afraid to think out of the box or tread the un-trodden path in order to deliver the best results for our clients. We pride ourselves on Practical Creativity where the idea is only as good as the returns it fetches for our clients.
Role Overview
The Social Media Executive will manage end-to-end social media execution for multiple brands. This includes planning content, contributing to content IPs, coordinating with creative teams,
analysing performance, and continuously improving content outcomes. This role requires strong platform understanding, tool proficiency, and structured execution.
Key Responsibilities
● Own and execute monthly social media content calendars
● Contribute to ideation and development of content IPs and recurring formats
● Coordinate with designers, video editors, and copywriters
● Schedule and publish content across platforms
● Monitor content performance and derive actionable insights
● Optimise content based on data and platform trends
● Support campaign launches and paid social initiatives
● Participate in on-camera content when required
Tools You Should Be Comfortable With
Scheduling & Publishing
● Meta Business Suite
● Hootsuite, Sprout Social, Later, or Buffer
Analytics & Reporting
● Instagram Insights
● Meta Ads Manager (basic understanding)
● Sprout Social or Hootsuite Analytics
● Google Analytics (basic content tracking)
Planning & Collaboration
● Notion or Google Sheets for content calendars
● Slack or Teams for internal communication
● Drive or Dropbox for asset management
Creative & Support Tools
● Canva or Figma (basic usage for quick edits)
● Trend tracking tools or manual social listening
Skills Required
● Strong understanding of Instagram, LinkedIn, and short-form video formats
● Ability to interpret analytics and optimise content
● Clear communication and coordination skills
● Good copy sense and storytelling ability
● Organised and process-driven approach
Requirements
● 1 to 3 years of social media experience
● Experience handling multiple brands or accounts
● Camera friendly is a plus, not mandatory
● Exposure to performance marketing is a bonus
Position: Network Security Operations Tech Support
Experience: 6 – 8 Years
Location: Bangalore
Notice Period: Immediate Joiners
Role Summary:
Provide technical support for Airbus' network security operations and projects. Help manage incidents, troubleshoot problems, and improve operational performance and reliability.
Key Responsibilities:
• Troubleshoot and resolve network security issues (incidents/problems)
• Work with users and technical teams for issue resolution
• Support security operations tools and processes
• Track project deliverables and service KPIs
• Assist in documentation and quality reviews
• Use ServiceNow for issue tracking and follow-up
• Collaborating with Tech Specialists on ongoing projects
• Support service delivery and ensure SLAs are met
• Coordinate upgrades and support infrastructure changes
Technical Skills Required:
• Must-have tools: Palo Alto (firewalls)
• F5 (load balancers)
• Netskope (cloud security)
• Proxy & other infrastructure security tools
•
• Additional skills: Service management experience (incident, change, problem management)
• Good communication skills
• Experience with network security monitoring and performance tools
Key Skills:
- Networking, Network Security, Proxy. Cloud Security
- Incident Manager, Service Level Manager, SLA, Major Incident Manager, Problem Manager, ITIL, ITSM,
Responsibilities:
● Work with development teams and product managers to ideate software solutions.
● Design user-side and server-side architecture.
● Build the front-end of applications through appealing visual design.
● Develop and manage well-functioning databases and applications on MYSQL.
● Write effective APIs.
● Test software to ensure responsiveness and efficiency.
● Troubleshoot, debug and upgrade software.
● Create security and data protection settings.
● Build features and applications with a mobile responsive design.
● Write technical documentation.
Requirements:
● Proven experience as a Full Stack Developer or similar role.
● Experience developing web and mobile applications. ● Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript).
● Knowledge of back-end language(Node.js) and JavaScript frameworks (Angular, React, Vue but preferably React).
● Familiarity with MySQL databases, web servers (e.g. Apache) and UI/UX design.
● Excellent communication and teamwork skills.
● Great attention to detail Organizational skills. The knowledge of following, will fetch you brownie points during interviews:
● Ruby on Rails.
● Familiarity with AWS.
● Familiarity with Docker
Purpose
All kids have extraordinary talent & creativity, and our mission in the world is to
help nurture it. We truly believe that education needs to develop the whole being, and exploration of broad interests is key for originality. We are working hard to be the world's most loved extra-curricular platform & build the future of passion. We are here to do the best work of our lives, and together, we hope you are too. Come & help shape the future of inspiration & passion. As an early team member, you get to shape the direction of
our products, company culture, hiring & design language and practices for the future to come.
Team
We are a team that is maniacally customer obsessed & building products that
consumers love.The plumber in chief, Subramanya Sharma (subba), was recently CPO & CMO @ Cleartrip helping build one of the most loved consumer companies in the region.
He was also instrumental in taking Cleartrip global 8 countries) & create global
high quality products in an increasingly flat world.We want to recreate the magic and build the same customer obsession & product culture here.
Requirements:
*2-4 years of experience
*Ability to do stress testing + has knowledge of IT security (rate limiting, DDOS attacks etc)
*Proven Manual testing experience is a must.
*Good knowledge of Node.js and it's test platforms
*Automation exp will be a plus
* Should have experience in scripting (shell or python).
*Selenium experience and experience in managing CI/CD for code deployments is a plus
*Experience working with tools for version control (Git)
*Analytical and logical thinking with natural curiosity
*Excellent written and verbal communication skills
*Shows creativity and initiative to improve product test coverage and effectiveness
* Test current products and identifying deficiencies
* Suggest solutions to identified product problems
* Investigate product quality in order to make improvements to achieve better customer satisfaction.
Headquartered in Bangalore, our client is the world's first cross-border neobank that focuses on credit and banking requirements of those migrating from India to the US. This revolutionary startup helps you apply for a bank account and a high-limit credit card with minimal documentation and absolutely no application fee while you are still in your home country.
The company is truly simplifying the financial world by making global financial products easily accessible to global citizens. Their mission is backed by tier 1 VCs and they have already raised in excess of 55 mn dollars within the last one year.
As a Product Manager, you will be responsible for managing and taking of product end to-end: defining scope, developing requirements and product launch.
What you will do:
- Analysing customer needs/ markets, competitive offering and user requirements in depth
- Coordinating with various functions to ensure product roll-out within defined timelines, understanding product priorities and implementing a product governance framework
- Conceptualizing innovative features, designing wireframes/ prototypes and documenting PRDs to enhance app usability
- Working collaboratively with various teams including marketing, business, UX, customer support and engineering teams etc.
What you need to have:
- MBA / B.E from Tier 1 Colleges (IIM / ISB / IIT /BITS)
- 2-5 years of product experience at a fintech company
- Prior experience in tech roles is a plus
- Comfort diving into data and deriving tangible insights
- Proven track record of shipping several high impact features end-to-end
- Prior startup experience is a plus
As a WordPress Developer at our company, you will
● Design, implement and manage websites using WordPress
● Collaborate with members of a creative team
● Manage front-end and back-end website development
● Create WordPress plug-ins and themes
● Maintain well-documented, reusable, and transferrable code
● Troubleshoot and resolve website problems for clients and co-workers
● Stay abreast of new developments in software, trends, and practice
Our ideal colleague must
● Have 5+ years of experience
● Have experience in managing media websites at scale
● Be proficient in using WordPress
● Be an expertise in HTML5, CSS3, JavaScript, and jQuery
● Have experience using debugging tools such as Firebug and Chrome Inspector
● Have strong understanding of front-end and back-end website development
● Have keen attention to detail
Job Location: Bangalore
- In this role, you will Design, Develop and Deploy applications based on HTML, ReactJS, JS as front-end. You are a creative and technically skilled individual responsible for bringing great user experience and design to life. You create reusable, extensible, flexible, high-performing web applications from front end to back end.
- Execute in an agile environment using industry standard tools and delivering weekly code releases Develop and test for cross browser, cross platform applications.
- Experience in product designing, distributed architecture.
- Have a demonstrated track record of End to End product engineering responsibility





