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at Upswing Financial Technologies Private Limited
We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.
Responsibilities:
Provide exceptional customer service:
· Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.
· Respond promptly and effectively to customer concerns, striving to exceed their expectations.
Manage customer relationships:
· Develop a deep understanding of customer needs, preferences, and pain points.
· Build and maintain strong relationships with customers, stakeholders, partners, and bank management.
· Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.
Resolve customer issues:
· Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.
· Collaborate with relevant departments to address complex issues and ensure prompt resolution.
· Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.
Coordinate with internal teams:
· Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.
· Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.
· Share customer feedback with relevant teams to contribute to product/service enhancements.
Excellent communication skills:
· Exceptional verbal and written communication abilities.
· Active listening skills to understand customer needs and concerns.
· Ability to articulate complex ideas and solutions in a clear and concise manner.
· Strong interpersonal skills:
Passionate about delivering exceptional customer service and exceeding customer expectations.
Ability to empathize with customers and provide tailored solutions to their unique needs.
Problem-solving and conflict-resolution skills:
Willingness to work in a fast-paced and dynamic environment.
Ability to adapt to changing priorities and handle unexpected situations with composure.
Previous customer service experience is preferred but not mandatory.
If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.
Job Title: Senior Software Engineer – Frontend
About the Role
We are looking for a highly skilled Senior Frontend Engineer to join our fast-growing product engineering team. As a senior contributor, you will play a key role in designing, building, and scaling modern, intuitive, and performant web applications that delight our users. You will collaborate closely with product managers, designers, and backend engineers to bring ideas to life—while mentoring junior engineers and driving best practices across the frontend discipline.
Key Responsibilities
- Build & Deliver: Design, develop, and maintain high-quality, scalable, and responsive web applications using React.js and modern JavaScript/TypeScript.
- Own the Frontend: Drive architecture decisions, contribute to reusable component libraries, and ensure the frontend stack remains cutting-edge.
- Collaborate: Work with cross-functional teams (Product, Design, Backend) to translate business needs into elegant technical solutions.
- Performance & UX: Optimize applications for maximum speed, responsiveness, accessibility, and seamless user experience.
- Best Practices: Champion code quality through code reviews, automated testing, CI/CD pipelines, and documentation.
- Mentorship: Provide technical guidance, support, and mentorship to junior and mid-level engineers.
- Innovation: Stay current with frontend technologies, tools, and frameworks, continuously improving how we build software.
What We’re Looking For
- Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
- 5–8 years of professional experience in frontend or full-stack software development.
- Deep expertise in React.js, JavaScript (ES6+), and modern frontend ecosystems (Webpack, Babel, NPM/Yarn, etc.).
- Solid understanding of data structures, algorithms, and software design patterns.
- Strong experience with unit testing, debugging, and performance profiling.
- Familiarity with RESTful APIs, and micro-frontend architectures is a plus.
- Experience working in Agile/Scrum environments.
- Excellent problem-solving skills, with strong attention to detail and a focus on delivering value.
- Strong communication and collaboration skills, with a passion for teamwork.
Why Join Us
- Opportunity to own impactful projects end-to-end, from ideation to deployment.
- A culture that values technical excellence, continuous learning, and innovation.
- Work alongside talented engineers and thought leaders in a fast-paced, growth-oriented environment.
- Competitive compensation, flexible work options, and comprehensive benefits.
Role: Java Backend Developer
Skillset: Java, Core Java, Spring Boot, Spring, Hibernate, Coding, Migration.
Note: Interested to train or learn Salesforce Cloud.
Proven work experience as a Database Programmer, Database Developer, or similar role.
Strong proficiency in SQL and hands-on experience with PostgreSQL.
Solid understanding of relational database concepts and principles.
Experience in database design, schema modeling, and optimization.
Familiarity with database administration tasks, such as user management, backup and recovery, and performance tuning.
Ability to write efficient SQL queries, stored procedures, and functions.
Detail-oriented with a focus on data accuracy and integrity.
Familiarity with software development methodologies and programming languages is a plus.
Role
As an iOS developer, primarily revolves around designing, developing, and maintaining
mobile applications for devices running Apple's iOS operating system, such as iPhones,
iPads, and iPod touches. you must be proficient in coding in Objective-C and Swift and
familiar with Cocoa Touch and other core technologies. The main tasks include developing
user interfaces and coding for functionalities.
Experience
Should have 5+ years of hands-on experience in iOS development. Strong experience
in Objective C and Swift.
Working knowledge of the general mobile orientation, architecture, trends, and
emerging technologies.
Solid understanding of the full mobile application development life cycle.
Must have good analytical, debugging, and problem-solving skills.
Self-starter having the ability to independently acquire the knowledge required in
succeeding his job.
Good communication skills. Should be able to discuss requirement for stake holders
like, Product Owner and other Business stakeholders.
Proficient with Swift 4 above.
Strong understanding of MVVM Architecture and should be able to demonstrate
working experience.
Strong knowledge of Design patterns.
Strong with Auto layout and Storyboard for proficient user interface creation.
Experience with iOS frameworks such as Core Data, Core Animation, Core Graphics
and Core Text.
Experience with Online/Offline storage, threading, and performance tuning.
Familiarity with RESTful APIs to connect iOS applications to back-end services.
Knowledge of UX standards.
Should have experience with Unit Testing - XCunit and UITesting- XCUI.
Understanding of Apples design principles and interface guidelines.
Review code, follow best practices for coding guidelines.
Proficient with writing reusable code.
Familiarity with cloud message APIs and push notifications, social media integration,
and integration of analytics
Knack for benchmarking and optimization Proficient understanding of code versioning tools (Git, Swift Package Manager,
Cocoa Pods)
Familiarity with continuous integration
Knowledge of Appstore Deployment process/norms
Good knowledge of Certificate and Profile creations
Good knowledge of distribution builds for testing over TestFlight or similar
distribution tools
Brief Overview:
Through your work at Vauld, you will have the opportunity to change money for the 21st century. We’re a leading cryptocurrency platform and are passionate about increasing economic freedom around the world.
We are looking for a Lead frontend engineer who has hands-on experience with Angular/React in the front end responsibilities. You'll be involved with bringing features from idea to completion and mentoring an incredibly talented group of peers.
If you are looking for a challenging work environment where you can grow and deepen your technical skills as a frontend engineer and architect, we’d love to chat with you!
Key Responsibilities:
- Working with designers, product managers to collaboratively own the front-end layer for Vauld’s web and mobile applications.
- Architect, develop, maintain, and improve our front-end libraries.
Requirements:
- You have 5 years or more of front end development experience with expertise in designing and implementing high-performance web applications.
- You are aware of Javascript design patterns and can architect a fairly complex UI without feeling the need for a framework.
- You are capable of writing high-quality code that conforms to the standards and best practices in a particular language/framework.
- You have experience building a product using a mainstream library or framework.
- Experience in any of React/AngularJs/Vue js
- You have a deep understanding of javascript coding methodologies and can rightly judge/implement solutions to complex problems.
- You love to own end to end responsibility, starting from defining the problem statement (either yourself or alongside your peers), development (PoC if needed), testing, releasing in staging & then production environment, and finally monitoring.
Preferred:
- Previous work experience in product-based (B2B/B2C) startups and fintech firms.
- Experience working with Visualisation/graphs/gaming
- Experience building for mobile platforms
- Understands the cryptocurrency landscape
Working at Vauld:
You will join a fun and intellectually stimulating work environment. If you’re excited by the idea of making a real impact and joining a team where we pride ourselves on being disruptive and ambitious, a career with Vauld is perfect for you.
Notice Period- Immediate Joiners are preferred or max 1 month only
Location - Gurgram /Bangalore/Chennai
Responsibilities:
The role ensures the successful delivery of contracted services to the customer together with local consultants. You will:
· Act as an interface between local consulting teams & RIB R&D to ensure implementation customer needs are met
· Ensure successful system deployments and deliver standard configurations in collaboration with RIB
· Scoping of System integration and proposal design in collaboration with RIB
· Facilitate customer data migration
· Configure MTWO deployment to customer needs with following means :
o Workflow configuration with JavaScript and SQL
o Dashboard/Control Tower 4.0 configuration
o Forms (Regional standard forms, client data entry forms with Java)
o Reports (Regional standard reports, 4.0 business/management reports, client reports with Java)
o Prepare and execute end-user training & manuals
**Apply technical knowledge and customer insights to create a roadmap for the deployment of MTWO to meet business and IT needs, ensuring technical viability of the project and successful deployments
**Maintain and advance deep technical skills and knowledge, keeping up to date with market trends and competitive insights, and share within the Practice
**Assess the customers' knowledge of MTWO and overall cloud readiness to support them through a structured learning plan and ensure its delivery through the consulting team.
**Create, maintain and take-up of template documents, IT & system architecture, and standards
**Handover of repeatable processes to local consulting teams
**Advocate technology and business enablement to advise the best-practice methods in how to utilize MTWO to drive competitive advantage.
Qualifications:
*Highly motivated and results-oriented
*Solid problem-solving skills required.
*Excellent verbal and written communication skills as well as strong business acumen.
*Experience migrating or transforming legacy customer solution to the cloud
*Demonstrated ability to adapt to new technologies and learn quickly
*Presentation skills with a high degree of comfort with both large and small audiences (Senior Executives, IT management and conferences)
*Experience conducting proofs of concept of new technology, and providing thought leadership at the highest levels
*Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
*Ability to evaluate requirements and technical specifications for solution design fit
*Address technical specification (e.g. via user stories)
*Knowledge of ticket systems and agile working practices
*Strong analytical and critical thinking skills
*Contribute to knowledge sharing within a community (e.g. team, practice, or project).
*Experience and desire to work in a cloud technology consulting environment.
*Preferably previous experience in solution rollout as well as user training & onboarding.
Required Technical Skills:
**5+ yrs at consultant Level and 8 yrs plus at lead level
**Java
**Javascript
**SQL
**Dashboard configuration
Why join SigNoz?
SigNoz helps developers monitor applications and troubleshoot problems in their deployed applications. SigNoz uses distributed tracing to gain visibility into your software stack.
- SigNoz is backed by YCombinator
- We have taken up a big challenge to replace $B companies via the power of opensource and community. You will get a feel of what climbing an Everest feels like.
- Work with the founding team from IITD and IIMA
- Developers from all over the world are trying out SigNoz. Be a part of building a deep tech global OSS product from India
Why is the role fantastic?
- You will be a founding engineer (one of the early team members who get a stake in our company)
- Get a chance to work on some data intensive frontend projects
- Get a chance to work on real time graphs
- You will get an opportunity to build your profile as an evangelist and communicate will fellow developers in the community.
- Your code will be open sourced, hence code quality will be crucial. You will manage the repo and review PRs
- You get to learn other aspects of development and product, from deployment to discussing features.
Must have skills
- Past experience of working in a global user-facing product
- A strong grasp of libraries and frameworks such as React.js and Typescript will be integral to your success. You may need to tweak other OSS libraries
- Strong working knowledge of HTML, CSS
- Aggressive in building stuff
Work Location: Bangalore
Work Days: Sunday to Thursday
Shift: Day Time
Week Off: Friday & Saturday
Responsibilities
- Develop new user-facing features
- Build reusable code and libraries for future use
- Ensure the technical feasibility of UI designs
- Optimize application for maximum speed and scalability
- Assure that all user input is validated before submitting to back-end
- Collaborate with other team members and stakeholders
Key Skills
- Should have hands-on experience in advanced JavaScript libraries and frameworks, such as ReactJS, Bootstrap. (ReactJS is Mandatory)
- Proficient in web markup, including HTML5, CSS3
- Good understanding of server-side CSS pre-processing platforms, such as LESS and SASS and experience in building/using REST APIs
- Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
- Good understanding of asynchronous request handling and partial page updates.
- Good understanding of SEO principles and ensuring that the application will adhere to them.
RESPONSIBILITIES AND QUALIFICATIONS
Responsibilities
+ Design, build and maintain low latency, high-performance electronic trading platform components, with a focus on market data, exchange and client connectivity and risk controls.
+ Deliver continuous optimization for latency, scale and resiliency improvements.
+ Participate in system builds for various markets globally, have curiosity and interest in understanding market microstructure details, work closely with engineering, sales and product teams globally for successful delivery of projects.
+ Basic Qualifications
+ Bachelors or Masters degree in computer science or engineering or equivalent experience
+ 5+ years of professional experience developing deterministic high performance, low latency systems in python/C++ (counted in single digit microseconds)
+ Prior experience with FIX and binary exchange connectivity and market data protocols preferred
+ Strong knowledge of object oriented programming, data structures, algorithms and design patterns
+ Critical path analysis, performance optimization and hardware acceleration.
+ Linux systems programming experience including memory management, concurrent programming infrastructure, and the networking stack
+ Experience developing distributed architecture systems and messaging protocols
+ Strong analytical and problem solving skills
+ Comfortable in a fast-paced environment, self-motivated, results driven and commercially focused
Preferred Qualifications
+ Software development in python/C++ in the context of high performance (low- latency, high-throughput) real-time computing.
+ Familiarity with STL and C++11 language extensions, Boost
+ Network programming (sockets, TCP/UDP/Multicast protocols)
+ Multi-threading, concurrent programming
+ Intimate knowledge of compilers, flow of data at hardware level (memory/ caches, buses) + Some experience with FPGA or other hardware acceleration technologies
+ Experience processing large static datasets as well as high volume ticking data sources
+ Over 3 years' experience in Financial industry (Plus)



