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We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.

Responsibilities:

Provide exceptional customer service:

·     Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.

·     Respond promptly and effectively to customer concerns, striving to exceed their expectations.

Manage customer relationships:

·     Develop a deep understanding of customer needs, preferences, and pain points.

·     Build and maintain strong relationships with customers, stakeholders, partners, and bank management.

·     Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.

Resolve customer issues:

·     Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.

·     Collaborate with relevant departments to address complex issues and ensure prompt resolution.

·     Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.

Coordinate with internal teams:

·     Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.

·     Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.

·     Share customer feedback with relevant teams to contribute to product/service enhancements.

Excellent communication skills:

·     Exceptional verbal and written communication abilities.

·     Active listening skills to understand customer needs and concerns.

·     Ability to articulate complex ideas and solutions in a clear and concise manner.

·     Strong interpersonal skills:

Passionate about delivering exceptional customer service and exceeding customer expectations.

Ability to empathize with customers and provide tailored solutions to their unique needs.

Problem-solving and conflict-resolution skills:

Willingness to work in a fast-paced and dynamic environment.

Ability to adapt to changing priorities and handle unexpected situations with composure.

Previous customer service experience is preferred but not mandatory.

If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.

Responsibility:

• Lead the planning and execution of the product roadmap, aligning with the overall business objectives
• Define and prioritize product features based on customer feedback, data analysis, marketing demands and
• domain requirements.
• Drive the product development process, from ideation through release, ensuring timely delivery and high-
• quality outcomes
• Collaborate closely with engineering, marketing, and sales, to drive successful launch, development, and
• advancement of B2B products
• Establish and maintain strong relationships with key stakeholders, including customers, to gather insights
• and ensure product satisfaction
• Provide clear and concise communication of product vision, goals, and progress to both internal teams and
• external stakeholders
• Conduct market research to identify trends, customer needs, and competitive landscape, informing product
• strategy and decision-making
• Monitor product performance through metrics, iterating on the product strategy as needed to achieve
• business objectives
• Mentor junior product managers in terms of general learning and product/feature-specific guidance
• Be responsible for feature validation, both in terms of quality and user satisfaction.
• Requirements:
• 5-8 years of relevant experience in software product management
• At least 3 years of complex B2B software product management experience
• Analytical mindset with a willingness to go deep into problem-solving
• Being data-driven is essential; inclined to use data to validate assumptions and business assertions
• Strong technical understanding of the software development process and general design constructs
• Impeccable collaboration and communication skills
• Bias for action: Default setting is to take action to move the product forward and improve customer
• experience
• Empathetic: Can deeply embed in the customer perspective and translate their needs to crisp, detailed and
• actionable product requirements
• Thrives in a complex, ambiguous, and fast-paced environment, driving agile experimentation
• Understanding of the US healthcare industry is a big plus
• Prior start-up experience is a plus 

• Budget: Management of budget for Hardware Asset Management tools, services and staffing (permanent and temporary)
• Talent management: Permanent, contract, temporary and graduate trainees
• Matrix management: Management of staff with Hardware Asset Management responsibility in other business units
• Lead third-party Hardware Asset Management resources: Supervisory responsibility for third-party resources supporting Hardware Asset Management activity
• Financial: Oversight of spending on technology asset support, which includes hardware, software, cloud services, support, maintenance and hardware disposal
• Environment: Endpoints and edge devices, software and service asset vendors, on-premises data center assets, and cloud services
• Other: Liability management and remediation tracking

The IT asset manager will:

• Ensure that appropriate resources (people, tools, services) and processes are in place to gather and analyze data relating to technology asset life cycles and related processes.
• Promote and advocate the value of Hardware Asset Management to various leaders. This includes developing and promoting effective Hardware Asset Management strategies, policy, approaches and practices across the full range of digital technology assets used within the organization.
• Identify and report on breaches of Hardware Asset Management policy, and track remedial action.
• Report on (or develop reporting on) remediation of digital technology asset-related risks and progress of optimization activity.
• Ensure accurate and timely reporting, and that data completeness and quality issues are quickly identified and escalated to the responsible data or process owners.
• Gather data on and provide analysis of all activities that have an impact on the value, cost and risk of digital technology asset life cycles.
• Provide finance with the data to support the analysis of digital technology asset project and maintenance budgets and business cases.
• Assign responsibilities for sub disciplines, such as IT asset disposition (ITAD).
• Ensure that Hardware Asset Management -related tools and services are properly evaluated, selected, implemented, configured and maintained, with appropriate integration with other sources of organizational data.
• Provide access to technology asset data in support of essential activities required to support the effective running of the business.
• Manage the everyday functions of the core Hardware Asset Management team. This includes staffing, budgeting and other relevant management functions required to hold all IT and business stakeholders accountable for optimizing the cost, risk and benefit of digital technology assets throughout their life cycle.
• Managing the deployment and collection of devices and other hardware assets to the associates or offices.

The IT asset manager acts in a leadership role and must demonstrate the following leadership attributes:

• Strategic thinking — An understanding of strategic business objectives and the ability to develop a vision and strategy for Hardware Asset Management and execute it effectively in order to drive results toward those objectives
• Interpersonal skills — Proven ability to collaborate, build relationships and influence individuals at all levels in a matrix management environment (as well as external vendors and service providers) to ensure that segregation and overlapping roles are identified and coordinated
• Strategic relationship management — Includes working with vendors during compliance audits
• Strategic vision — Ability to sense emerging needs and drive change as Hardware Asset Management develops and matures to meet organizational and technology challenges

The Hardware asset manager must have the following skills:

• Strong communication skills with a proven ability to understand key business and technical concepts, and then effectively communicate these concepts with technical staff, business stakeholders and senior management
• Strong organizational skills, the ability to perform under pressure and to manage multiple priorities with competing demands for resources
• Strong analytical, data processing and problem-solving skills
• Proficiency in process formulation and improvement
• Ability to read and interrupt contracts to properly manage digital technology, which includes license and maintenance agreements
• Ability to manage the deployment and collection of devices and other hardware assets to the associates or offices in a large scale. Demonstrable experience of managing assets in hundreds of thousands will be required.

The Hardware asset manager must have in-depth knowledge and experience of the following:

• Technology asset life cycle (whether digital technology, information, financial or physical assets), best practice governance, tools and services
• Policy, process, and procedure development and implementation
• Technology contracts and their likely cost implications through the technology asset life cycle
• Engagement with sourcing, procurement and vendor management legal, tax and accountancy advisors for additional information
• Data processing, analysis and quality management tools
• Ability to manage effective deployment, collection and disposition of assets and managing the devices through its lifecycle

Additionally, an understanding of IT business continuity, cybersecurity, and integrated risk management and optimization methodologies is highly desirable, along with knowledge of IT management.

The following experience is considered essential:

• A management role, including engagement with sourcing, procurement and vendor management, business stakeholders and frontline operational IT staff
• Prior Hardware Asset Management roles (hardware or software) or demonstrable experience of working with IT asset management professionals to deliver Hardware Asset Management capability and improved business outcomes
• Atleast 16 years of experience with IT, enterprise asset management or information management
• Demonstrated leadership experience building cross-organizational consensus with exposure to technology providers and/or business clients
• Demonstrated experience in liaising with middle and senior management
• Experience with building business requirements for digital technology tools and services, developing business cases, and selecting solutions using RFP documentation and processes
• Experience leading system or tool implementations, with responsibility for verifying capabilities, outputs, dependencies and implementation scope
• Experience managing deployment, collection and disposition of assets in a large scale with globally distributed workforce.

The following experience is considered desirable, but not mandatory:

• 13+ years of experience working in the working in a large IT/ITeS organization
• 13+ years of experience in managing external IT service providers handling digital technology assets
• Experience with ServiceNow platform

This is a sensitive role dealing with commercial risks and significant costs. The organization must have a high level of confidence in the integrity and track record of the individual appointed to this role.

The following certifications are considered desirable, but not mandatory:

• ITIL v3 Foundation certification
• Certified IT Asset Manager
• COBIT 5 Foundation

• An undergraduate or postgraduate degree in finance, IT, engineering, business management or a related field
• Tertiary qualifications in financial accounting, project management or data analysis, or a legal or paralegal qualification that includes contract, copyright or intellectual property law are preferred

• Leading the engineering team  and federated suites.
• Helping define Technical Roadmap and own the entire product delivery end to end.
• Working very closely with various business stakeholders to drive the execution of multiple business plans and technologies for the team.
• Improving, optimizing and identifying opportunities for efficient software development processes.
• Hiring, Developing and Retaining a strong team of engineers.

• 7-9 years of experience with Java development, Spring Boot. Minimum 5+ years of managing high performance development team(s).
• Strong knowledge of REST and micro services based design.
• Experience across the product development SDLC with solving customer problem approaches.
• Prior product engineering leadership in Identity and Access Management solutions is a big plus.

Job Description
We are looking for an Android developer responsible for the development and maintenance of applications aimed at a vast number of diverse Android devices. Your primary focus will be the development of Android applications and their integration with back-end services. You will be working along-side other engineers and developers working on different layers of the infrastructure. Therefore, commitment to collaborative problem solving, sophisticated design, and creating quality products is essential.

Responsibilities
	Translate designs and wireframes into high quality code
	Design, build, and maintain high performance, reusable, and reliable Java code
	Ensure the best possible performance, quality, and responsiveness of the application
	Identify and correct bottlenecks and fix bugs
	Help maintain code quality, organization, and automatization
Skills
	Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
	Familiarity with RESTful APIs to connect Android applications to back-end services
	Strong knowledge of Android UI design principles, patterns, and best practices
	Experience with offline storage, threading, and performance tuning
	Ability to design applications around natural user interfaces, such as “touch”
	Familiarity with the use of additional sensors, such as gyroscopes and accelerometers
	Knowledge of the open-source Android ecosystem and the libraries available for common tasks
	Ability to understand business requirements and translate them into technical requirements
	Familiarity with cloud message APIs and push notifications
	A knack for benchmarking and optimization
	Understanding of Google’s Android design principles and interface guidelines
	Proficient understanding of code versioning tools, such as Git
	Familiarity with continuous integration

What you need to have:

Essential duties and responsibilities include the following.

• Design, create and maintain databases through multiple product lifecycle environments, from development to production systems
• Configure and maintain database servers and processes, monitor system health and performance, to ensure high levels of performance, availability, and security.
• Convert complex business requirements into technical specifcations to build scalable and reliable data solutions 
• Apply data modelling techniques to ensure development and implementation support efforts meet integration and performance expectations.
• Independently analyse, solve, and correct issues in real time on production, providing problem resolution end-to-end.
• Refine and automate regular processes, track issues, and document changes.
• Develop complex query, performance tuning, stored procedures and triggers, scheduled jobs, schema refinement.
• Flexibility to work after office hours for any production issue or production deployment.
• Perform scheduled maintenance and support release deployment activities after hours.
• Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members.

Qualifications include:

• 4+ years of database and backend development experience
• Good understanding of database systems and architectures
• Expertise in writing complex SQL queries and stored procedures
• Hands on experience with RDBMS and NoSQL data stores like  MySQL and MongoDB
• Experience working with Python scripting and application development
• Experience working with Cloud applications and data stores like AWS RDS is a plus
• In-depth understanding of data management and ETL processes

• Managing B2C sales by developing and implementing business strategies.
• Meeting planned sales goals.
• Setting individual sales targets within the sales team.
• Tracking sales goals and reporting monthly and  quarterly results
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing team on lead generation.
• Developing the ongoing training of your salespeople.
• Understand our ideal customers and how they relate to our products.
  
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