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We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.

Responsibilities:

Provide exceptional customer service:

·     Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.

·     Respond promptly and effectively to customer concerns, striving to exceed their expectations.

Manage customer relationships:

·     Develop a deep understanding of customer needs, preferences, and pain points.

·     Build and maintain strong relationships with customers, stakeholders, partners, and bank management.

·     Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.

Resolve customer issues:

·     Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.

·     Collaborate with relevant departments to address complex issues and ensure prompt resolution.

·     Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.

Coordinate with internal teams:

·     Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.

·     Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.

·     Share customer feedback with relevant teams to contribute to product/service enhancements.

Excellent communication skills:

·     Exceptional verbal and written communication abilities.

·     Active listening skills to understand customer needs and concerns.

·     Ability to articulate complex ideas and solutions in a clear and concise manner.

·     Strong interpersonal skills:

Passionate about delivering exceptional customer service and exceeding customer expectations.

Ability to empathize with customers and provide tailored solutions to their unique needs.

Problem-solving and conflict-resolution skills:

Willingness to work in a fast-paced and dynamic environment.

Ability to adapt to changing priorities and handle unexpected situations with composure.

Previous customer service experience is preferred but not mandatory.

If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.

Required Skills:

· 6+ years of being a practitioner in data engineering or a related field.

· Proficiency in programming skills in Python

· Experience with data processing frameworks like Apache Spark or Hadoop.

· Experience working on Snowflake and Databricks.

· Familiarity with cloud platforms (AWS, Azure) and their data services.

· Experience with data warehousing concepts and technologies.

· Experience with message queues and streaming platforms (e.g., Kafka).

· Excellent communication and collaboration skills.

· Ability to work independently and as part of a geographically distributed team.

• Develop, test, and maintain server-side applications using Node.js and related technologies.
• Design and implement RESTful APIs and microservices architecture to support frontend functionality.
• Collaborate with cross-functional teams to understand business needs and translate them into technical solutions.
• Optimize application performance, ensuring scalability and reliability.
• Conduct code reviews, mentor junior developers, and ensure adherence to best practices.
• Stay updated with emerging backend technologies and methodologies to improve development processes.

Mandatory

• SaaS experience of 2 years with total development experience of 4 years
• Must have worked in a smaller company of less than 100
• Should have built solutions/softwares end to end and not just as a part of bigger team
• Should see themselves going deeper into the same role even 5 years down the line
• Should have knowledge on Node.js, MongoDB, and AWS
• Strong understanding of asynchronous programming, event-driven architecture, and Node.js design patterns.
• Proficiency in working with databases such as PostgreSQL, MongoDB, or MySQL.
• Experience with API development, including RESTful services and microservices.
• Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.
• Strong problem-solving skills and the ability to debug complex server-side issues.

Essential

• Proficiency with version control systems like Git.
• Experience with CI/CD pipelines and deployment automation.
• Knowledge of system design and scalable architecture.
• Understanding of security best practices and implementing secure APIs.

Good to Have

• Experience with GraphQL and related backend technologies.
• Knowledge of containerization and orchestration tools like Docker and Kubernetes.
• Familiarity with message brokers like RabbitMQ or Kafka.
• Experience with platforms like Shopify, BigCommerce, or other e-commerce technologies.
• Exposure to frontend technologies such as React for better cross-functional collaboration.

• Excellent communication skills and approach skills
• Customer pitch and conversion skills 
• Arrange a meeting with the designer for a requirements discussion
• Onboard clients & hand it over to the designer to start the design process
• Handle escalations if any 

Hi All,

5- 12 years of experience designing and developing web applications and REST APIs (using MEAN/Nodejs or similar stacks). Specifically,

- Prior experience designing/developing Single Page WebApps and REST APIs from prototypes

- Ability to design API as per REST standards along with a good understanding of API security (Auth headers etc) and HTTP protocol

- Experience leading 1-2 engineers (mainly interns) in guiding them to complete web apps. 

- Demonstrates curiosity and strong ownership of deliverables.

Work Location: Bangalore

Mode: Work from Office

www.goneutrinos.com

Regards

Team-HR

Roles and Responsibilities:

• Proven experience in Java 8, Spring Boot, Microservices and API
• Strong experience with Kafka, Kubernetes
• strong experience in using RDBMS (Mysql) and NoSQL.
• Experience working in Eclipse or Maven environments
• Hands-on experience in Unix and Shell scripting
• hands-on experience in fine-tuning application response and performance testing.
• experience in Web Services.
• Strong analysis and problem-solving skills
• Strong communication skills, both verbal and written
• Ability to work independently with limited supervision
• Proven ability to use own initiative to resolve issues
• Full ownership of projects and tasks
• Ability and willingness to work under pressure, on multiple concurrent tasks, and to deliver to agreed deadlines
• Eagerness to learn
• Strong team-working skills

What you need to have:

• Create and maintain optimal data pipeline architecture
• Assemble large, complex data sets that meet functional / non-functional business requirements.
• Author data services using a variety of programming languages
• Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
• Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using Snowflake Cloud Datawarehouse as well as SQL and Azure ‘big data’ technologies
• Work with stakeholders including the Executive, Product, Data and Design teams to assist with data-related technical issues and support their data infrastructure needs.
• Keep our data separated and secure across national boundaries through multiple data centers and Azure regions.
• Create data tools for analytics and data scientist team members that assist them in building and optimizing our product into an innovative industry leader.
• Work with data and analytics experts to strive for greater functionality in our data systems.
• Work in an Agile environment with Scrum teams.
• Ensure data quality and help in achieving data governance.

• 3+ years of experience in a Data Engineer or Software Engineer role
• Undergraduate degree required (Graduate degree preferred) in Computer Science, Statistics, Informatics, Information Systems or another quantitative field.
• Experience using the following software/tools:
• Experience with “Snowflake Cloud Datawarehouse”
• Experience with Azure cloud services: ADLS, ADF, ADLA, AAS
• Experience with data pipeline and workflow management tools
• Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases
• Understanding of Datawarehouse (DWH) systems, and migration from DWH to data lakes/Snowflake
• Understanding of ELT and ETL patterns and when to use each. Understanding of data models and transforming data into the models
• Strong analytic skills related to working with unstructured datasets
• Build processes supporting data transformation, data structures, metadata, dependency and workload management
• Experience supporting and working with cross-functional teams in a dynamic environment.

• 4-7 years of Industry experience in IT or consulting organizations
• 3+ years of experience defining and delivering Salesforce.com enterprise applications in lead developer role
• Must have hands on Salesforce Lightning and UI development experience 
• Excellent overall understanding of the Salesforce core product suite combined with deep understanding of CRM business processes in sales, marketing & customer service.
• Hands on development knowledge of relevant Salesforce architecture concepts, data & security structures, enterprise integration, as well as configuration and customization options (including Apex, Lightning, Custom UI, JS, Integration, API etc.)
• Web development experience including CSS, JavaScript, HTML5, AJAX, jQuery
• Knowledge of Oracle DB SQL 
• Development experience with Integration tools. Informatica Cloud/PowerCenter is a plus 

• Preferred from medical industry
• Onsite available post completion of 18 Months.

Role: UI Developer

Skill Set                : Angular, HTML and CSS

Experience         : 5-8yrs

Notice Period    : Max 15 Days