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at Upswing Financial Technologies Private Limited
We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.
Responsibilities:
Provide exceptional customer service:
· Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.
· Respond promptly and effectively to customer concerns, striving to exceed their expectations.
Manage customer relationships:
· Develop a deep understanding of customer needs, preferences, and pain points.
· Build and maintain strong relationships with customers, stakeholders, partners, and bank management.
· Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.
Resolve customer issues:
· Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.
· Collaborate with relevant departments to address complex issues and ensure prompt resolution.
· Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.
Coordinate with internal teams:
· Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.
· Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.
· Share customer feedback with relevant teams to contribute to product/service enhancements.
Excellent communication skills:
· Exceptional verbal and written communication abilities.
· Active listening skills to understand customer needs and concerns.
· Ability to articulate complex ideas and solutions in a clear and concise manner.
· Strong interpersonal skills:
Passionate about delivering exceptional customer service and exceeding customer expectations.
Ability to empathize with customers and provide tailored solutions to their unique needs.
Problem-solving and conflict-resolution skills:
Willingness to work in a fast-paced and dynamic environment.
Ability to adapt to changing priorities and handle unexpected situations with composure.
Previous customer service experience is preferred but not mandatory.
If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.
AngularJS (1.x)
Angular (2+)
HTML/CSS#HiringAlert
We are looking "Angular Team Lead" for Reputed Client @ Permanent Role.
• Experience: 7 - 12 yrs
Primary Skills
• 6+ years of experience in Angular 2+ version, Type Script,
•Minimum 5 years of experience on Web Application development HTML, CSS, JavaScript/JQuery, Bootstrap .
•Been on a Lead role and led a team of 3-5 people for a period of 2 years
•Should have a very good understanding of the project architecture
•Should provide Technical guidance to the team to get the task completed on time.
•Assist project manager in the project coordination/management
•Must be experience in GIT and version control systems
Secondary Skills
•Experience in analysing existing code and debugging.
•Experience in developing the product
•Should have a solid understanding of the SDLC processes (Design, Construction, Testing, Deployment)
•Should have good experience in following DevOps processes using Jenkins or any other Devops tools
•Should have experience in Test Driven development using Jasmine and Protractor
•Proven experience of delivering on-time and with quality
•Should have good unit testing skills to review his own development and identify all the defects and get it fixed before releasing the code
•Creating self-contained ,reusable and testable modules and components in Typescript and using responsive HTML and CSS.
Desired Skills
•Should have experience in developing ERP applications or Database Intensive Data Entry applications.
•Experience in project management life cycle process
•Hands on experience of configuration management and version maintenance
•Prior experience of working in the shipping domain
•Hand on experience in writing technical specifications
Location : Bangalore
Flutter
NodeJS (Node.js)
Amazon Web Services (AWS)We are building a consumer-first rewards platform that brings personalised offers and rewards for every consumer.
This is a very early opportunity, you will be working with the Founding team to build Seek's first product and business from the ground up.
What will I do in this role?
- develop designs into high-perfomance Flutter apps for Android and iOS
- own and be responsible for performance, security and experience on the Seek mobile apps
What's in it for me?
- You'll be one of the earliest members in the team
- Experience how a startup is built in its early days
- Explore and acquire new skills along with building depth in your desired field of work
Required Skills and Interests
- Flutter
- Firebase
- Android/iOS Development
- AWS
- Full-stack preferred
Java• Expertise in OOPS and coding practices and exposure to TDD
• Should be able to define deployment roadmap and requirements for DevOps implementation.
• Versatile in choosing appropriate tools and frameworks for the Core and advance java development procedures.
• Good in Spring Boot and latest java methodologies to suggest best practices and proven solutions to the business.
• Expert in service oriented solutions and micro services architecture (REST). Should have been a part of monolithic to micro services rearchitecture.
• Exposure towards No-Sql databases such as Cassandra or Mongo DB.
Role And Responsibilities
- Validate vendor invoices and processing vendor payments on time with all required approvals.
- Handle Day to day accounting activities.
- Validate and Process vendor payments on time with all required approvals
- General ledger review
- Apply knowledge of Taxation, TDS deductions and quarterly e-TDS filing, GST returns filing, PF, PT and Advance tax computation
- Support Financial & Tax Audits
- Prepare month close reports
- Responsibilities include month end closing activities General accounting and ensure proper monthly/quarterly/annually reconciliations.
- Hand on experience in Intercompany Reconciliation, Balance Sheet Reconciliation and Fixed Assets.
- This position will support the Management in all aspects of financial accounting, reporting systems, procedures, and the policies.
- Audit support internal and external audits.
- Adhere to company accounting policies, US GAAP, and other external requirements.
- Periodical MIS preparation and circulation to team
- Keeping books of account upto date and maintaining invoices and other company documents in an organized manner.
- Maintain fixed asset schedule, bank reconciliations, investment schedule, closing inventory etc.
Required Education and Skills
- B. Com / M. Com with CA or CPA preferred
- Min 1 to 3 years of experience
- Prior experience in General accounting
- Knowledge of financial controls and procedures, GAAP, NetSuite
- Experience working in Finance & Accounts with any ERP environment, typically obtained in 2-3 years
- High integrity, open, communicative & team player
- Strong time management, commitment, and organizational skills
- Previous experience working hands-on in the areas of Taxation, TDS deductions and quarterly e-TDS filing, GST returns filing, PF, PT and Advance tax computation
- Proficiency in Microsoft Office (Excel, Word & Powerpoint)
NodeJS (Node.js)
Go Programming (Golang)
PHP
Python
Ruby on Rails (ROR)
Java
Spring BootCompany Description
BlueOptima’s vision is to become the global reference for the optimisation of the performance of Software Engineers across all industries. We provide industry-leading objective metrics in software development. We enable large organisations to deliver better software, faster and at lower cost, with technology that pushes the limits of what has been done before.
We are a global company which has consistently doubled in headcount and revenue YoY, with no external investment. We currently are located in 4 countries: London (our HQ), Mexico, India and the US. A total number of 180+ employees (and increasing every day) from 22 different nationalities and with over 25 languages spoken.
We promote an open minded environment and encourage our employees to create their own success story in this high performance environment.
Job Description
Location: Bangalore/Gurgoan, India
Department: Engineering
Job summary:
We are seeking a Senior Software Engineer, with experience in developing scalable application components, which are remotely deployed and are used to extract and push large volumes of data in a data warehouse solution, to join our growing company and be a part of our success story.
We are looking for an individual with great attention to detail, who is genuine, confident, committed and not only passionate about technology, but is keen to own the solution end to end, and most importantly excited to work in a fun and friendly start-up environment.
The ideal candidate will be passionate about technology and getting things to work while at the same time being able to mentor (and lead) other engineers by way of example to achieve excellence in their work.
Your team: You will be working with a diverse team with members located around our different offices, with whom you will be working hand-to-hand. This team is currently based in Gurgaon and we are now looking forward to growing it in Bangalore and mid next year to Mexico with the plan of building two teams in India (Gurgaon and Bangalore) and one in Mexico (Guadalajara).
We are looking for skilled and talented engineers to join our Data Analysis and Processing (DAP) team and directly contribute to development of application components built by the team.
The DAP team works on a business critical component which is responsible for collecting required source code interaction and static metrics data from client location, and processing the large volumes of data end to end. Remote deployment and the uptime requirements only makes this component one of the most complex standalone java applications.
As a Senior Software Engineer in the DAP team, you will be directly contributing to development of the Integrator and Central Server components using Spring Boot, Hibernate and Core Java. And while contributing directly to the development of the software components, you are also expected to lead and mentor a team of next generation platform engineers.
Responsibilities and tasks:
- Analyse, Design, Develop, implement, test and maintain application software components
- Analyse client requirements and convert them into technical specs.
- Own development of features and improvement
- Identify and resolve performance bottlenecks
- Identity and resolve architectural inefficiencies in design, and create a roadmap to resolving them
- Lead and mentor a team of junior developers
- Interact with internal client facing team and provide technical support to them
- Engage with clients to provide support on your component as and when required
Qualifications
What You Need to Succeed at BlueOptima:
- Minimum Bachelor's degree in Computer Science or equivalent
- Minimum 5+ years experience with Java and J2EE/Java EE
- Minimum 2+ years experience with developing standalone Java applications
- Strong understanding of relational database, partitioning and indexing techniques, SQL
- Demonstrable experience in optimising application performance at database or any other layer
- Experience in creating high and low level design based on existing application architecture and documenting such design
- Strong understanding of Java concurrency, concurrency patterns, experience building thread-safe code
- Ability to work autonomously with minimum supervision
- Strong problem solving and analytical skills, and having a can-do attitude
- Familiarity with Agile methodologies like SCRUM, Sprints, etc and leading a Scrum a small Scrum team
- Commitment to accomplishing the task at hand and identify the fastest and most reliable way to solve a problem
- Familiarity with Linux shell and related command line tools
- Strong grasp of Unit & Integration testing
Good to have:
- A team manager, in terms of handling people and delivery which is not a must in case of technical geeks
- Making sure that the sprints and tasks are completed on time with no spill-overs and sticking to the deadline
- Preferred experience on Spring boot,, Docker, Kubernetes
- Some exposure in Linux
Additional Information
Why join our team?
Culture and Growth:
- Global team with a creative, innovative and welcoming mindset.
- Rapid career growth and opportunity to be an outstanding and visible contributor to the company's success
- Freedom to create your own success story in a high performance environment
- Training programs and Personal Development Plans for each employee
Benefits:
- Competitive Salary
- Flexible Work from Home policy - 2 days home p/w
- Free drinks and snacks in the office
- International travel opportunities
- Global annual meet up (most recent meetups have been held in Cancun and India)
- High quality equipment (Ergonomic chairs and 32’ screens)
- Reporting to the Customer Experience Manager
- Work from office: the role will be based in Bark’s offices in Bangalore
- The package will be a good base salary with excellent commission on top
- He/she will be responsible for the following aspects of customer success, including:
- Front-line B2B support for inbound calls & mails (ratio 80:20))
- Successful onboarding of professionals to buy their first pack, soft sales for elite/up-gradation
- Build sustainable relationships and trust with customer accounts through open and interactive communication
Requirements
- Well versed in English and Marathi (oral and written communication)
- Experience in sales or customer support domain will be appreciated
- Fresh graduate or less than 2 years of experience
- A go-getter attitude to get things done efficiently and resolve user queries in a single contact
- Excellent communication style and ability to stay calm under pressure
Desirable
- Knowledge of any CRM tools/customer success platforms and how they work (Zendesk is preferred)
- Comfortable to work for 40 hours/ week on a roster basis
- Knowledge of other languages will be an advantage
- Extensive knowledge of linux kernel internals.
- Good knowledge of C programming language.
- Familiarity with any processor architecture, virtualization, storage and network management.
- Strong experience in debugging linux kernel mode
- Debugging experience across hardware and platform firmware.
CC++Below are the skill set needed for the immediate Lanner board bring up requirements
- Good understanding of Linux kernel modules, with familiarity of kernel debugging, good shell scripting
- 4 to 6 years of experience
- Knowledge in board bring up, bootloader ( U-boot/BIOS/GRUB2 etc..) and device drivers
- Strong C programming with knowledge of networking protocols ( L2/L3, TCP.UDP, HTTPS etc..)
This is the white-box variant would be using
https://www.lannerinc.com/products/network-appliances/x86-desktop-network-appliances/nca-1515">https://www.lannerinc.com/products/network-appliances/x86-desktop-network-appliances/nca-1515
React.js
Redux/Flux
JavascriptWhat you will do
If you are looking to be part of the early-stage start-up team that is charting the course and solving a key pain point for the CXO, this opportunity is for you. The opportunity will provide you join a company where you can contribute to all aspects of the product definition, product building and solving some key challenges.
- Architect solutions and execution through hands-on development, quality-assurance, and prototyping
- Collaborate with a UX/UI designers and other front-end and middle-tier engineers to design, prototype, and build user interface for complex cloud-based product
- Participate in complete development life cycle activities like design, coding, testing and production release
- Develop and maintain a scalable web and responsive applications
- Exhibit Devops mindset – Work on continuous integration, including provisioning, deployment, testing, and version control of the software
- Mentor new software developers and junior engineers
What you will bring
- Passionate engineer with 5 – 8 years of hands-on experience of developing next-generation user interface with high quality and performance
- Strong desire to learn & evaluate new libraries/frameworks, and share knowledge with others
- Ability to work in a fast-paced and agile development environment
- Sound knowledge of front end standards and practices
- Translating designs and wireframes into high-quality code
- Knowledge of Redux, React.js and its core principles
- Familiarity with RESTful APIs
- Strong proficiency in JavaScript, AJAX, HTML5, CSS3, JSON, including DOM manipulation and the JavaScript object model
- Experience with popular JS frameworks and libraries (React, Angular, JQuery, Ember, Babel, Webpack etc.)
- Experience of building Single-page Web Apps
- Ability to understand business requirements and translate them into technical requirements
- Experience with test automation: TDD, unit/integration/functional testing
- Proficient with debugging and testing tools to troubleshoot and optimize the UI
- Solid understanding of object-oriented design and programming concepts, core JavaScript concepts like scope/closures, the event loop and asynchronous callbacks, promises
Good to have
- Full-stack development experience
- Prior Startup Experience
- Prior experience in developing real-time web applications
- Experience with continuous deployment
- Proficiency with Git/Github
- Experience with GraphQL
Success Factors
- Start-up mindset
- Good problem solving abilities
- ‘Can-do’ attitude
- Prior experience of working with globally distributed teams is an added advantage
- Work with minimal supervision
- Excellent communication skills and being able to work independently or in a full team
Why Join Us
Our team is looking for fast-moving engineers with an entrepreneurial mindset. As a software engineer, you will help grow the platform by identifying new features, products, and business opportunities. You will write and own scalable production-grade code across the platform in collaboration with the small, close-knit and dedicated global development team.
We keep cloud-native concepts close to our heart whenever we design any software component and you will have exciting opportunities to work on new software frameworks, modern tech stack and cloud-native applications using latest cloud technologies.
If you want to feel and see that your contributions matter, have a strong desire to work for an early-stage startup and if you love working in a dynamic, agile, continually improving environment and most importantly, work with good people, come talk to us. If you are excited about the opportunity to build a cool new Cyber Security SaaS product ground-up then lets talk!!
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