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We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.

Responsibilities:

Provide exceptional customer service:

·     Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.

·     Respond promptly and effectively to customer concerns, striving to exceed their expectations.

Manage customer relationships:

·     Develop a deep understanding of customer needs, preferences, and pain points.

·     Build and maintain strong relationships with customers, stakeholders, partners, and bank management.

·     Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.

Resolve customer issues:

·     Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.

·     Collaborate with relevant departments to address complex issues and ensure prompt resolution.

·     Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.

Coordinate with internal teams:

·     Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.

·     Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.

·     Share customer feedback with relevant teams to contribute to product/service enhancements.

Excellent communication skills:

·     Exceptional verbal and written communication abilities.

·     Active listening skills to understand customer needs and concerns.

·     Ability to articulate complex ideas and solutions in a clear and concise manner.

·     Strong interpersonal skills:

Passionate about delivering exceptional customer service and exceeding customer expectations.

Ability to empathize with customers and provide tailored solutions to their unique needs.

Problem-solving and conflict-resolution skills:

Willingness to work in a fast-paced and dynamic environment.

Ability to adapt to changing priorities and handle unexpected situations with composure.

Previous customer service experience is preferred but not mandatory.

If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.

Job Details

- Job Title: Lead I - Software Engineering - Java, J2Ee, Spring

- Industry: Technology

- Domain - Information technology (IT)

- Experience Required: 6-12 years

- Employment Type: Full Time

- Job Location: Bangalore

- CTC Range: Best in Industry

Job Description:

Role Summary:

We are looking for an experienced Senior Java Developer with expertise in building robust, scalable web applications using Java/J2EE, Spring Boot, REST APIs, and modern microservices architectures. The ideal candidate will be skilled in both back-end and middleware technologies, with strong experience in cloud platforms (AWS), and capable of mentoring junior developers while contributing to high-impact enterprise projects.

The developer will be responsible for full-cycle application development: from interpreting specifications and writing clean, reusable code, to testing, integration, and deployment. You will also work closely with customers and project teams to understand requirements and deliver solutions that optimize cost, performance, and maintainability.

Key Responsibilities:

Application Development & Delivery

• Design, code, debug, test, and document Java-based web applications aligned with design specifications.
• Build scalable and secure microservices using Spring Boot and RESTful APIs.
• Optimize application performance, maintainability, and reusability by using proven design patterns.
• Handle complex data structures and develop multi-threaded, performance-optimized applications.
• Ensure code quality through TDD (JUnit) and best practices.

Cloud & DevOps

• Develop and deploy applications on AWS Cloud Services: EC2, S3, DynamoDB, SNS, SES, etc.
• Leverage containerization tools like Docker and orchestration using Kubernetes.

Integration & Configuration

• Integrate with various databases (PostgreSQL, MySQL, Oracle, NoSQL).
• Configure development environments and CI/CD pipelines as per project needs.
• Follow configuration management processes and ensure compliance.

Testing & Quality Assurance

• Review and create unit test cases, scenarios, and support UAT phases.
• Perform defect root cause analysis (RCA) and proactively implement quality improvements.

Documentation

• Create and review technical documents: HLD, LLD, SAD, user stories, design docs, test cases, and release notes.
• Contribute to project knowledge bases and code repositories.

Team & Project Management

• Mentor team members; conduct code and design reviews.
• Assist Project Manager in effort estimation, planning, and task allocation.
• Set and review FAST goals for yourself and your team; provide regular performance feedback.

Customer Interaction

• Engage with customers to clarify requirements and present technical solutions.
• Conduct product demos and design walkthroughs.
• Interface with customer architects for design finalization.

Key Skills & Tools:

Core Technologies:

• Java/J2EE, Spring Boot, REST APIs
• Object-Oriented Programming (OOP), Design Patterns, Domain-Driven Design (DDD)
• Multithreading, Data Structures, TDD using JUnit

Web & Data Technologies:

• JSON, XML, AJAX, Web Services
• Database Technologies: PostgreSQL, MySQL, Oracle, NoSQL (e.g., DynamoDB)
• Persistence Frameworks: Hibernate, JPA

Cloud & DevOps:

• AWS: S3, EC2, DynamoDB, SNS, SES
• Version Control & Containerization: GitHub, Docker, Kubernetes

Agile & Development Practices:

• Agile methodologies: Scrum or Kanban
• CI/CD concepts
• IDEs: Eclipse, IntelliJ, or equivalent

Expected Outcomes:

• Timely delivery of high-quality code and application components
• Improved performance, cost-efficiency, and maintainability of applications
• High customer satisfaction through accurate requirement translation and delivery
• Team productivity through effective mentoring and collaboration
• Minimal post-production defects and technical issues

Performance Indicators:

• Adherence to coding standards and engineering practices
• On-time project delivery and milestone completion
• Reduction in defect count and issue recurrence
• Knowledge contributions to project and organizational repositories
• Completion of mandatory compliance and technology/domain certifications

Preferred Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field
• Relevant certifications (e.g., AWS Certified Developer, Oracle Certified, Scrum Master)

Soft Skills:

• Strong analytical and problem-solving mindset
• Excellent communication and presentation skills
• Team leadership and mentorship abilities
• High accountability and ability to work under pressure
• Positive team dynamics and proactive collaboration

Skills

Java, J2Ee, Spring

Must-Haves

Java, J2Ee, Spring

Machine Learning + Aws+ (EKS OR ECS OR Kubernetes) + (Redshift AND Glue) + Sagemaker

NP: Immediate – 30 Days

Key Responsibilities:

• Prepare the most effective sourcing approach and plan based on the final requirements, including sourcing platforms, acquisition pitch, acquisition funnel, etc.
• Drive the sourcing efforts and ensure the right quality of candidates are sourced based on the requirements and within the committed timelines.
• Communicate role specifications and terms to the candidates clearly and transparently.
• Drive negotiations with the candidates and help resolve their queries and concerns effectively.
• Communicate any specific requests or modifications required by the candidate to the Engagement Manager proactively.
• Ensure a clear track of progress, transparency, and coordination within the Expert team.
• Screen applicants on call to ensure they meet the necessary technical qualifications and requirements for the respective roles.
• Evaluate candidates' technical skills, knowledge, and abilities based on the job description.
• Provide constructive feedback and maintain detailed records of candidates' technical evaluations, feedback, and assessment outcomes.
• Generate regular reports on sourcing activities and other relevant data points.
• Stay updated with emerging technologies, industry trends, and best practices in technical screening methodologies.
• Continuously refine and optimize the technical sourcing process to enhance efficiency, effectiveness, and candidate experience.

Who should Apply:.

• iOS Engineers with 2-4 years of experience in iOS app development using Swift or

objective C.

• Engineers with working experience in Swift or Objective C, iOS Frameworks, various

architecture patterns, OOPs concepts, MVVM etc.

• Experienced with iOS frameworks such as Core Data, Core Animation, UI Kitetc.

• Hands-on experience in multi-threaded programming and good knowledge of

networking concepts along with enhancing profiling apps.

• Hands-on with the tools like Git Bitbucket, JIRA, or Confluence.

• Experience of accessing data as JSON/ XML using REST APIs.

• Good to be experienced on Swift UI, Swift Package Manager, Swift Lint

• Knowledge of iOS design patterns and best practices.

• Must have experience in either of JavaScript frameworks: Angular
• Must have experience in either of backend software development [J2EE, Spring Boot, Spring core, JPA]
• Must have experience in designing/implementing Hibernate/ORM, Restful web services, Micro Services using Java
• Knowledge with relational/ NoSQL databases (e.g., Oracle, MySQL, MongoDB)
• Knowledge with versioning (Git or SVN) /build tools (Maven/Ant/Gradle/Junit), Unit testing & code coverage tools is desired
• Knowledge of App / Web servers (NGINX / Tomcat / Jboss Wildfly)
• Understands the process of new application development and has the ability to apply these concepts with minimal mentoring and supervision.
• Advanced knowledge experience using any of IDE (e.g., Eclipse, SonarQube, STS, VS Code)
• Knowledge on Cloud platform, technologies & deployments is an added advantage
• Resolves technical issues through debugging, research, and
• Must have experience with Agile tools

• Good knowledge in product development domains
• Knowledge in Finance and Insurance domain preferred
• Maintain quality and ensure responsiveness of
• Complete application development by coordinating requirements, schedules, and activities contributing to team meetings;
• Troubleshooting development and production problems across multiple environments and operating platforms.
• Collaborate with the rest of the engineering team to design and launch new features
• Understanding and implementation of security and data
• Ensure designs are in compliance with specifications and standards and best industry
• Usage of Process tools – JIRA, TFS, HP QC or any other agile tools, also knowledge of CMM Level 3 development process.
• Self-motivated & working independently with minimal
• Maintain code integrity and
• Experience working with graphic designers and converting designs to visual
• Follow the coding standards for java and angular

• Usage of troubleshooting tools like J Profiler, J Meter or application performance tuning
• Exposure to Non-web-based developments, for both mobile and
• Development experience using Docker, Kubernetes, Containerization etc in AWS or other cloud platforms
• Willing to take up proof of concepts and showcase the technical capability
• Usage of design tools Visio or draw io
• Usage of CI/CD pipeline

• Leads more than one projects end-to-end and collaborates across functions. Drives planning, estimation and execution.
• Manages stakeholder expectations and offers scalable, reliable, performant and easy to maintain solutions.
• Consistently takes well thought technical/design decisions.
• Develops expertise in more than one area and shares knowledge with others. Able to mentor/train people in areas which are new to them.
• Drives people to solve engineering challenges.
• Enjoys high respect of Tech and other cross functional teams.
• Demonstrates effective communication with project team, management and internal/external clients as necessary.
• Surfaces both technical and non-technical team challenges and helps resolve them.
• Champion for SDLC best practices and high-quality standards.
• Significantly contributes in hiring high performance candidates.

• Expert in JAVA, Kotlin, Reactive programming, Asynchronous programming and Dependency Injection. Experience with unit-tests and automation frameworks.
• Familiarity with any architectures like MV*(MVP/MVVM/MVI).
• Strong focus on high-quality mobile UI experiences.
• Operates independently with almost no oversight.
• Is able to apply domain expertise to think critically and make wise decisions for the team, taking into account tradeoffs and constraints.
• Communicates tech decisions through design docs and tech talks.
• Has delivered multiple projects with end-to-end engineering ownership.
• Keeps track of new technology/tools and embraces them as necessary
• 12+ years of experience in a product-driven organization.

Technologies we're working with

• MVP, JAVA and Kotlin, Realm, Firebase Real-time Database, RxJava,Kotlin Coroutines, Dagger and Retrofit.

• The Recruitment Lead will be responsible for overall Annalect India recruitment strategy development, implementation and administration of recruitment programs. Execute Recruitment strategy to drive business results of each internal departments and appropriate stakeholders.
• The Recruitment Lead will possess and exercise exceptional skills in: problem solving, strategic thinking, and project/process management, coaching and fostering collaboration. To monitor and constantly reduces the costs of the recruitment process

Functions and Responsibilities:

40% Recruiting Strategy: Provide day to day support on the overall recruiting life cycle and building trusted relationships with hiring managers.

• Overall Recruiting Strategy for Annalect
  • Responsible towards the Annalect senior leadership in planning, developing, executing, and directing hiring strategies, processes, and programs for Annalect
  • Lead sourcing strategies through a variety of sourcing channels across all of Annalect’s recruiting needs.
    • Manage and maintain external search agency relationships, contracts, negotiations and effectiveness.
    • Develop and manage university and external program relationships to build additional sourcing pipelines.
    • Oversight over all Annalect open roles and health of the pipelines.
    • Identifying key industry related events and coordinating participation.
  • Responsible for partnering with Marketing and Design on all recruiting related activities including managing our social media brand related to hiring
  • Partnering effectively with the Annalect Global recruiting team, ensuring alignment on practices, and alignment on use of external agencies.
    • Hiring Manager Relationships
  • Responsible for building an understanding of our hiring needs, conducting a needs analysis and evaluation of job descriptions that best target our talent profiles.
  • Responsible for providing counsel to hiring managers on approaches to recruiting and interviewing practices
  • Act as a relationship manager between hiring managers and candidates, being responsible towards Annalect and balancing our needs and expectations with that of the candidate.
  • Partnering with the Annalect HR team on supporting Annalect Hiring manager needs.
  • Educating and enabling managers through the Annalect interview framework

30% Recruiting

• Manage open job postings and candidate pipeline
• Responsible for managing an active and passive pipeline search through a variety of recruiting channels.
• Responsible for ensuring a positive candidate experience throughout the life cycle of the recruitment process.
• Provide support on building out job descriptions
• Gathering candidate feedback in a timely manner
• Coordinating and scheduling candidates in a timely manner being respectful of the hiring managers’ schedules.
• Ensuring alignment of communications through job postings and candidate experience align with our overall Annalect culture and brand.

20% Recruiting Operations

• Reporting and Metrics:
  • Ensuring the recruiting report is updated on a weekly basis and providing any further metrics or reporting needs analysis.
  • Leadership level communication: Managing the Leadership and as appropriate Managers communications on the overall health of our recruitment.
• Financials:
  • Oversight of the budgets aligned against search agencies, external events, memberships
  • Oversight of referral program partnering with Finance, including processing of any referral payments
• Agency Relationships: Responsible for negotiating and managing any external agency relationships. Fiscally responsible for the costs and management of these relationships.  
• Responsible for the overall recruiting flow and offer approval flow:

• To ensure that the HR Policies & Procedures on recruitment are fully complied throughout the selection process. Strong ability to communicate effectively (verbal and written), at all levels within and outside the organization
• Solid understanding of on-going Technology trends. Past experience in managing and mentoring a team of at least 4-6 recruiters is a must.
• About 10 years of related experience of which a minimum of 6 years should be in a similar position / responsibility, preferably in a similar Industry. HR , Recruitment , Recruitment Manager/Preferably from Analytics or IT domain company
• Hands-on experience on MS Office skills

Ways of Working

• Think and act strategically to resolve issues, problem solve, add business value
• Approach work with a sense of urgency
• Strong organizational/planning, project management, and multi-tasking skills required to deliver on time and within budget
• Work independently with minimal supervision to set priorities and demonstrate excellent program /process and management skills
• Demonstrate a strong attention to detail
• Demonstrated experience in fostering a collaborative working environment between individuals and teams through coaching & personal example
• Exceptional time and priority management skills
• Use excellent communication skills to collaborate and provide transparency on all things
• Be a collaborative, high-energy, proactive self-starter

Designing and developing high-volume, low-latency applications for
critical systems and delivering high-availability and performance
• Contributing in all phases of the development lifecycle
• Writing well designed, testable, efficient code
• Test cases should be upto the mark
• Performance tuning knowledge is a must. Experience is an added advantage.
• In Backend – fundamentals of all languages is a must• Good hands-on software development experience with proven working experience
in Python development
• Expert in Python, with knowledge of at least one Python web framework (such
as Django, Flask)
• Familiarity with some ORM (Object Relational Mapper) libraries
• Able to integrate multiple data sources and databases into one system
• Understanding of the threading limitations of Python, and multi-process
architecture
• Strong unit test and debugging skills
• Basic understanding of front-end technologies, such as JavaScript, HTML5, and
CSS3
• Understanding of memory model/GC from performance point of view.