11+ Spokesperson Jobs in Bangalore (Bengaluru) | Spokesperson Job openings in Bangalore (Bengaluru)

We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.

Responsibilities:

Provide exceptional customer service:

·     Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.

·     Respond promptly and effectively to customer concerns, striving to exceed their expectations.

Manage customer relationships:

·     Develop a deep understanding of customer needs, preferences, and pain points.

·     Build and maintain strong relationships with customers, stakeholders, partners, and bank management.

·     Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.

Resolve customer issues:

·     Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.

·     Collaborate with relevant departments to address complex issues and ensure prompt resolution.

·     Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.

Coordinate with internal teams:

·     Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.

·     Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.

·     Share customer feedback with relevant teams to contribute to product/service enhancements.

Excellent communication skills:

·     Exceptional verbal and written communication abilities.

·     Active listening skills to understand customer needs and concerns.

·     Ability to articulate complex ideas and solutions in a clear and concise manner.

·     Strong interpersonal skills:

Passionate about delivering exceptional customer service and exceeding customer expectations.

Ability to empathize with customers and provide tailored solutions to their unique needs.

Problem-solving and conflict-resolution skills:

Willingness to work in a fast-paced and dynamic environment.

Ability to adapt to changing priorities and handle unexpected situations with composure.

Previous customer service experience is preferred but not mandatory.

If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.

Core Responsibilities:

• Design, develop, and maintain backend services and APIs using Python or Golang.
• Write high-quality, testable, and maintainable code with a focus on performance and scalability.
• Implement automated tests and contribute to CI/CD pipelines.
• Collaborate with product, QA, and DevOps teams for end-to-end feature delivery.
• Troubleshoot production issues and provide timely resolutions.
• Participate in design and architecture discussions to improve system efficiency.
• Contribute to improving development processes, coding standards, and best practices.

Experience and Expertise:

• 1-2 years of experience in backend development with Python or Golang.
• Solid understanding of RESTful APIs, microservices, and distributed systems.
• Strong knowledge of data structures, algorithms, and OOPS principles.
• Hands-on experience with relational and/or NoSQL databases.
• Familiarity with Linux development, Docker, and basic cloud concepts (AWS/GCP/Azure).
• Proficiency with Git and version control workflows.
• Familiarity with AI-powered development tools or exposure to projects involving large language models (LLMs) is a plus.

Skills:

• Strong analytical and debugging skills with the ability to solve complex problems.
• Good communication and collaboration skills across teams.
• Ability to work independently with minimal supervision while being a strong team player.
• Growth mindset – eagerness to learn new technologies and improve continuously.

Primary Skills

• Observability: ELK (Elasticsearch/Kibana), Prometheus, Grafana, PromQL
• Automation: Java/Vert.x or Python (FastAPI), Shell/Bash, REST/SOAP APIs
• Cloud & Platform: Docker, Kubernetes, Kafka, Redis
• Reliability Engineering: Distributed Systems, Microservices, Event-Driven Architecture, DR & Incident Management
• Stakeholder Management & Cross-functional Collaboration

Secondary Skills

• Agentic AI: LangChain, LangGraph, RAG, MCP
• LLM Integration & AI Frameworks
• Python (FastAPI)

Key Responsibilities

• Build and deploy LLM-powered Agentic AI solutions with tool calling and autonomous workflows.
• Integrate AI capabilities into existing applications using modern AI frameworks.
• Own platform reliability through SLAs, SLOs, error budgets, MTTD/MTTR, and operational governance.
• Enhance observability using ELK, Prometheus, Grafana, and advanced alerting.
• Lead incident response, RCA, disaster recovery, and resiliency initiatives.
• Drive production readiness, automation, platform stability, and infrastructure optimization.

Job Responsibilities

• Help develop an analytics platform that integrates insights from diverse data sources.
• Build, deploy, and test machine learning and classification models
• Train and retrain systems when necessary
• Design experiments, train and track performance of machine learning and AI models that meet specific business requirements
• ML and data labelling: Identify ways to gather and build training data with automated data labelling techniques and the creation of highly accurate training datasets.
• Automatic extraction of causal knowledge from diverse information sources such as databases, news, social media, videos and images etc.
• Develop customized machine learning solutions including data querying and knowledge extraction.
• Develop and implement approaches for extracting patterns and correlations from both internal and external data sources using time series machine learning models.
• Work in an Agile, collaborative environment, partnering with other scientists, engineers, consultants and database administrators of all backgrounds and disciplines to bring analytical rigor and statistical methods to the challenges of predicting behaviors.
• Distil insights from complex data, communicating findings to technical and non-technical audiences.
• Develop, improve, or expand in-house computational pipelines, algorithms, models, and services used in crop product development.
• Constantly document and communicate results of research on data mining, analysis, and modelling approaches.
• 5+ years of experience working with NLP and ML technologies.
• Proven experience as a Machine Learning Engineer or similar role.
• Experience with NLP/ML frameworks and libraries       
• Proficient with Python scripting language
• Background in machine learning frameworks like TensorFlow, PyTorch, Scikit Learn, etc.
• Demonstrated experience developing and executing machine learning, deep learning, data mining and classification models. Conversant with the latest in NLP and NLU models including transformer architectures and in creating explainable AI
• Ability to communicate the advantages and disadvantages of choosing specific models to various stakeholders
• Proficient with relational databases and SQL. Ability to write efficient queries and optimize the storage and retrieval of data within the database. Experience with creating and working on APIs, Serverless architectures and Containers.
• Creative, innovative, and strategic thinking; willingness to be bold and take risks on new ideas.

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Mandatory Skills: AI : Artificial Intelligence .

Experience: 8-10 Years .

Overall:4+Years

Educational: Any graduate

Minimum 4+Years of experience 

Minimum 2 years of experience in Angular 2+ versions

Hands-on experience of Angular v 8, Typescript , Javascript, Jquery

Good to have html, CSS, bootstrap

Company Name: - Alphasource Technology Pvt.Ltd 

Founded in 2020, We are here to provide the best for all our customers, serving you with the best end to end data & analytics services needed for any kind of software platform. We offer you easy and accessable solutions, we create, consult as well as promote your business. Our team is packed with well experienced technical support and outsourcing developers. 

Role- IT Software Architect 

Responsibilities 

• Collaborating with other professionals to determine functional and non-functional requirements for new software or applications. 

• Developing high-level product specifications with attention to system integration and feasibility. 
• Communicate successfully all concepts and guidelines to development team and continually researching best practices in coding. 
• Ensure software meets all requirements of quality, security, modifiability, extensibility etc. 

Requirements 

• Proven experience as software architect. 

• Experience in software development and coding in various languages (C#, .NET, Java etc.). 
• Excellent knowledge of software and application design and architecture. 
• Familiarity with HTML/CSS, JavaScript and UI/UX design. 
• Understanding of software quality assurance principles. 

Qualifications 

Bachelor's degree in Computer Science or relevant field 

Experience: 5 Years 

Work Location: Bangalore