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at Upswing Financial Technologies Private Limited
We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.
Responsibilities:
Provide exceptional customer service:
· Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.
· Respond promptly and effectively to customer concerns, striving to exceed their expectations.
Manage customer relationships:
· Develop a deep understanding of customer needs, preferences, and pain points.
· Build and maintain strong relationships with customers, stakeholders, partners, and bank management.
· Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.
Resolve customer issues:
· Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.
· Collaborate with relevant departments to address complex issues and ensure prompt resolution.
· Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.
Coordinate with internal teams:
· Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.
· Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.
· Share customer feedback with relevant teams to contribute to product/service enhancements.
Excellent communication skills:
· Exceptional verbal and written communication abilities.
· Active listening skills to understand customer needs and concerns.
· Ability to articulate complex ideas and solutions in a clear and concise manner.
· Strong interpersonal skills:
Passionate about delivering exceptional customer service and exceeding customer expectations.
Ability to empathize with customers and provide tailored solutions to their unique needs.
Problem-solving and conflict-resolution skills:
Willingness to work in a fast-paced and dynamic environment.
Ability to adapt to changing priorities and handle unexpected situations with composure.
Previous customer service experience is preferred but not mandatory.
If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.
- Selling Platform-as-a-Service/Infrastructure-as-a-Service (PaaS/IaaS) and working toward strategic business goals in the technology industry.
- Excellent communication, presentation, strategic and research skills with the ability to plan, present and execute strategy.
- Lead business strategy in generating and developing business growth opportunities.
- Working collaboratively with customers in order to maximize business results in the area and open up opportunities with enterprise customers.
Key Responsibilities:
- Rewrite existing APIs in NodeJS.
- Remodel the APIs into Micro services-based architecture.
- Implement a caching layer wherever possible.
- Optimize the API for high performance and scalability.
- Write unit tests for API Testing.
- Automate the code testing and deployment process.
Skills Required:
- At least 2.5 years of experience developing Backends using NodeJS — should be well versed with its asynchronous nature & event loop, and know its quirks and workarounds.
- Excellent hands-on experience using MySQL or any other SQL Database.
- Good knowledge of MongoDB or any other NoSQL Database.
- Good knowledge of Redis, its data types, and their use cases.
- Experience with graph-based databases like GraphQL and Neo4j.
- Experience developing and deploying REST APIs.
- Good knowledge of Unit Testing and available Test Frameworks.
- Good understanding of advanced JS libraries and frameworks.
- Experience with Web sockets, Service Workers, and Web Push Notifications.
- Familiar with NodeJS profiling tools.
- Proficient understanding of code versioning tools such as Git.
- Good knowledge of creating and maintaining DevOps infrastructure on cloud platforms.
- Should be a fast learner and a go-getter — without any fear of trying out new things Preferences.
- Experience building a large-scale social or location-based app.

About Quizizz
Quizizz is one of the fastest-growing EdTech platforms in the world. Our team is on a mission to motivate every student and our learning platform is used by more than 75 million people per month in over 125 countries, including 80% of U.S. schools.
We have phenomenal investors, we’re profitable, and we’re committed to growing and improving every day. If you’re excited about international SaaS and want to build towards a mission that you can be proud of then Quizizz might be a good fit for you.
We currently have offices in India and the U.S. with incredible team members around the world and we hope you’ll join us.
Role
We are looking for an experienced Product Analyst. The role offers an exciting opportunity to shape the future of the product, significantly. The team is responsible for supporting all decisions being taken by other teams, to improve growth, engagement and revenue of the platform. Furthermore, the team sets up and maintains internal tools, apps, dashboards, processes and functions as arbiters of information within the organization.
The variety of tasks is immense and will give you the chance to play to your strengths. Tasks could include; improving search and recommendations, data mining, identifying potential customers, ad-hoc analyses, creating APIs for internal consumption et cetera.
Some of the challenges you will face include:
- Working cross-functionally with design, engineering, sales and marketing teams to aid in decision making.
- Analyze and conclude experiments of new product features.
- Creating, maintaining, and modifying internal dashboards, apps and reports being used, as part of the larger analytics function at Quizizz.
- Deep diving into data to extract insights that could help explain a certain phenomenon.
- Organizing the analytics warehouse, as and when new data is added.
Requirements:
- At least 2 years of industry experience, providing solutions to business problems in a cross-functional team.
- Versatility to communicate clearly with both technical and non-technical audiences.
- An SQL expert, and strong programming skills. (Python preferred)
- Mathematical thinking.
- Attention to Detail.
Good to have:
- Experience with Jupyter (/iPython) notebooks.
- Experience using a data visualization tool such as Tableau, Google Data Studio, Qlikview, Power BI, RShiny.
- Ability to create simple data apps/APIs. (we use flask or node.js)
- Knowledge of Natural Language Processing techniques.
- Data analytical and data engineering experience.
Benefits:
At Quizizz, we have built a world-class team of talented individuals. While we all care deeply about our work, we also ensure that we maintain a healthy work-life balance. Our policies are designed to ensure the well-being and comfort of our employees. Some of the benefits we offer include:
- Healthy work-life balance. Put in your 8 hours, and enjoy the rest of your day.
- Flexible leave policy. Take time off when you need it.
- Comprehensive health coverage of Rs. 6 lakhs, covering the employee and their parents, spouse and children. Pre-existing conditions are covered from day 1, and also benefits like free doctor consultations and more.
- Relocation support including travel and accommodation, and we'll also pay for a broker to find your home in Bangalore!
- Rs. 20,000 annual health and wellness allowance.
- Professional development support. We will reimburse you for relevant courses and books that you need to become a better professional.
- Delicious Meals including breakfast and lunch served at office, and a fully-stocked pantry for all your snacking needs.
- Bachelor's degree in Engineering field
- 10+ years relevant work experience, including technical program management or equivalent management experience in a mid- to large-sized Financial Technology firms or Payment’s technology divisions running complex software development programs with multiple stakeholders for at least 5 years.
- 3+ years of experience as a People Manager, managing a team of 40 to 50 members, inclusive of building and growing the team.
- Broad experience, across functional and technical areas, designing, developing, deploying, and maintaining large scale projects in BFSI Domain.
- Looking for professionals who have started their career into Development and Coding; have grown into Tech Lead roles followed by further transition into Project Management roles under BFSI domain.
- Should have entirely owned the product development from start to end, i.e., inception to implementation. Someone who has worked on end-to-end implementation/development will be apt for this role.
- Should be an expert in stake holder management, negotiating the requirement with the product team and understanding the timeline, team size, and the budget of the project.
- Must also analyze requirements Vs the timeline.
- Should be able to help interact with the architects meaningfully and gain knowledge of what infrastructure, the technology, APIs to use, front-end dependencies, solutions, and integration across the organization, the candidate should understand the business requirement and how to implement it technically. Accordingly, they will be able to plan and deliver.
- Working expertise in Agile, Jira, and Cloud is mandatory. Agile Safe is essential.
- Exposure to running agile ceremonies, change or release management. ServiceNow and similar change management tools are highly considerable.
- Working experience with microservices, API servers, Mobile and Web Application Development is a must.
- Prior experience with CI/CD software development process
Business knowledge
- The person must have knowledge in at least one domain, i.e., Credit Cards, Lending, Investment, and Insurance.
- Such domain knowledge and experience should be from the recent one and not from the earlier stages of the career.
3+ years of experience with development in JAVA technology.
Strong Java Basics
SpringBoot or Spring MVC
Hands-on experience with Relational Databases (SQL query or Hibernate) + Mongo (JSON parsing)
Proficient in REST API development
Messaging Queue (RabitMQ or Kafka)
Microservices
Any Caching Mechanism
Good at problem-solving
Good to Have Skills:
4+ years of experience in using Java/J2EE tech stacks
Good understanding of data structures and algorithms.
Excellent analytical and problem-solving skills.
Ability to work in a fast-paced internet start-up environment.
Experience in technical mentorship/coaching is highly desirable.
Understanding of AI/ML algorithms is a plus.
Responsibilities:
- Designing and implementing Java-based applications.
- Analyzing user requirements to inform application design.
- Defining application objectives and functionality.
- Aligning application design with business goals.
- Developing and testing software.
- Debugging and resolving technical problems that arise.
- Producing detailed design documentation.
- Recommending changes to existing Java infrastructure.
- Developing multimedia applications.
- Developing documentation to assist users.
- Ensuring continuous professional self-development.
Requirements:
- Good knowledge in Java integration, Spring and oauth/Rest Integration
About Hop:
We are a London, UK based FinTech startup with a subsidiary in India. Hop is working towards building the next generation digital banking platform for seamless and economical currency exchange, with technology at the crux of it. In a technology driven era, many financial services platforms still lack the customer experience and are cumbersome to use. Hop aims at building a ‘state of the art’ tech-centric, customer focused solution.
moneyHOP is India’s first cross-border neo-bank providing millennials the ability to ‘Send’ & ‘Spend’ conveniently and economically across the globe using HOPRemit (An online remittance portal) and HOP app + Card (A multi-currency bank account).
This position is a crucially important position in the firm and the person hired will have the liberty to drive the product and provide direction in line with business needs.
Website: https://moneyhop.co/">https://moneyhop.co/
About Individual
The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. The target is to ensure excellent service standards and maintain high customer satisfaction.
General Skills
- Proven customer support experience
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- High school diploma or equivalent; college degree preferred
Day-to-Day requirements
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintain financial accounts by processing customer adjustments
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Resolve customer complaints via phone, email, mail or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Assist with placement of orders, refunds, or exchanges
- Advise on company information
- Take payment information and other pertinent information such as addresses and phone numbers
- Place or cancel orders
- Suggest solutions when a product malfunctions
- Attempt to persuade customer to reconsider cancellation
- Inform customer of deals and promotions
- Sell products and services
- Utilize computer technology to handle high call volumes
- Work with customer service manager to ensure proper customer service is being delivered
- Close out or open call records
- Compile reports on overall customer satisfaction
- Handle changes in policies or renewals
Responsibilities
- Work with the architect in identifying modules, interfaces, functionality to be developed
- Participate in the entire application lifecycle, focusing on coding and debugging
- Write clean code to develop functional web application, addressing technical and design requirements
- Understand and implement heuristic algorithms as necessary
- Troubleshoot and debug applications
- Create and maintain upto date documentation
- Collaborate with Front-end developers to integrate user-facing elements with server side logic
- Provide training and support to internal teams
- Build reusable code and libraries for future use
- Liaise with developers, architects, designers and system administrators to identify and incorporate new features
Requirements
- Proven work experience in Java as a Back-end developer
- In-depth understanding of the entire web development process (design, development and deployment)
- Hands on experience with programming languages like https://resources.workable.com/back-end-developer-job-description" target="_blank">Java and Python
- Hands on experience in relational and non relational databases
- Working knowledge of CMS framework
- Familiarity with front-end languages (e.g. HTML, JavaScript and CSS)
- Excellent analytical and time management skills
- Teamwork skills with a problem-solving attitude
- BE/ MS degree in Computer Science or relevant field

Conviva is the leader in streaming media intelligence, powered by its real-time platform. More than 250 industry leaders and brands – including CBS, CCTV, Cirque Du Soleil, DAZN, Disney+, HBO, Hulu, Sky, Sling TV, TED, Univision, and Warner Media – rely on Conviva to maximize their consumer engagement, deliver the quality experiences viewers expect and drive revenue growth. With a global footprint of more than 500 million unique viewers watching 150 billion streams per year across 3 billion applications streaming on devices, Conviva offers streaming providers unmatched scale for continuous video measurement, intelligence and benchmarking across every stream, every screen, every second. Conviva is privately held and headquartered in Silicon Valley, California, with offices around the world. For more information, please visit us at www.conviva.com.
What you get to do:
Be a thought leader. As one of the senior most technical minds in the India centre, influence our technical evolution journey by pushing the boundaries of possibilities by testing forwarding looking ideas and demonstrating its value.
Be a technical leader: Demonstrate pragmatic skills of translating requirements into technical design.
Be an influencer. Understand challenges and collaborate across executives and stakeholders in a geographically distributed environment to influence them.
Be a technical mentor. Build respect within team. Mentor senior engineers technically and
contribute to the growth of talent in the India centre.
Be a customer advocate. Be empathetic to customer and domain by resolving ambiguity efficiently with the customer in mind.
Be a transformation agent. Passionately champion engineering best practices and sharing across teams.
Be hands-on. Participate regularly in code and design reviews, drive technical prototypes and actively contribute to resolving difficult production issues.
What you bring to the role:
Thrive in a start-up environment and has a platform mindset.
Excellent communicator. Demonstrated ability to succinctly communicate and describe complexvtechnical designs and technology choices both to executives and developers.
Expert in Scala coding. JVM based stack is a bonus.
Expert in big data technologies like Druid, Spark, Hadoop, Flink (or Akka) & Kafka.
Passionate about one or more engineering best practices that influence design, quality of code or developer efficiency.
Familiar with building distributed applications using webservices and RESTful APIs.
Familiarity in building SaaS platforms on either in-house data centres or public cloud providers.
