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at Upswing Financial Technologies Private Limited
We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.
Responsibilities:
Provide exceptional customer service:
· Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.
· Respond promptly and effectively to customer concerns, striving to exceed their expectations.
Manage customer relationships:
· Develop a deep understanding of customer needs, preferences, and pain points.
· Build and maintain strong relationships with customers, stakeholders, partners, and bank management.
· Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.
Resolve customer issues:
· Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.
· Collaborate with relevant departments to address complex issues and ensure prompt resolution.
· Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.
Coordinate with internal teams:
· Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.
· Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.
· Share customer feedback with relevant teams to contribute to product/service enhancements.
Excellent communication skills:
· Exceptional verbal and written communication abilities.
· Active listening skills to understand customer needs and concerns.
· Ability to articulate complex ideas and solutions in a clear and concise manner.
· Strong interpersonal skills:
Passionate about delivering exceptional customer service and exceeding customer expectations.
Ability to empathize with customers and provide tailored solutions to their unique needs.
Problem-solving and conflict-resolution skills:
Willingness to work in a fast-paced and dynamic environment.
Ability to adapt to changing priorities and handle unexpected situations with composure.
Previous customer service experience is preferred but not mandatory.
If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.
GL, AR, Expenses. May need Cash Management if it becomes in scope.
Load Rapid Implementation spreadsheet, GL Allocations, Journal, AP, Expense approval workflow & SLA configs
POSITION SUMMARY:
Should have completed minimum TWO end-to-end Fusion Finance implementation, up-gradation, lift & shift and support projects experience,
Experience in Oracle Cloud (Fusion) Financials Functional in GL, AP, AR, FA, Cash Management, FAH, Intercompany, Expenses Management, RMCS, Procurement modules,
Should understand business requirements, fit-gap analysis, and preparation of functional design documents,
Should be able to manage the Finance track independently, interact with clients, conduct business requirements and training sessions, etc,
Should conduct CRP, UAT & SIT sessions with clients/stakeholders,
Experience in implementing financials cloud, configuring workflows, issue resolution and customization across all finance modules,
Solid understanding of Enterprises Structure, COA, Structure, and Hierarchies, Flex fields, extensions set up in Fusion Financials,
Experience in working with Oracle support for various issue resolutions,
Experience in various financial data upload/migration technique (FBDI & ADFDi) and related issue resolutions,
Reporting (Financial Reporting Studio (FRS), SmartView, OTBI),
Experience in supporting Period closure activities,
Knowledge on tax (Withholding and Transaction tax) setups,
Experience in reconciliation financial data between GL and Subledger modules,
High-level Knowledge of end-to-end integrations of Financials modules with other modules like Projects/Procurement/SCM/HCM,
High-level Knowledge of other fusion modules (SCM or PPM) functionality is a plus,
Should have excellent communication and presentation, strong analytical and problem-solving skills.
Qualifications
Graduation from a reputed institute,
CA/CWA/CA-Inter or MBA will be an added advantage,
Oracle fusion certifications will be an added advantage,
Position Summary
The GCP Senior Data Engineer is responsible for designing, building, optimizing, and maintaining high‑quality data pipelines and cloud‑native data platforms on Google Cloud Platform (GCP). This role partners closely with data analysts, data scientists, business teams, DevOps, and platform engineering to deliver secure, reliable, and scalable data solutions that support Trane Technologies’ digital strategy.
This position requires strong hands‑on engineering capabilities, cloud experience, and a passion for delivering enterprise‑grade data solutions.Qualifications
Education Requirements
• Bachelor’s /Master’s degree in Computer Science, Information Technology, Data Engineering, Software Engineering, or a related technical field.
Experience Requirements
• 7+ years of total experience in data engineering, data platforms, or data‑centric software engineering.
• 5+ years of hands‑on experience designing and building data pipelines, ETL/ELT workflows, and cloud‑native data solutions.
• 3+ years of direct experience with Google Cloud Platform (GCP) using services such as BigQuery, Cloud Storage, Cloud Run, Datafusion, Dataproc, Composer, and Pub/Sub.
• Advanced proficiency in SQL, Python, and PySpark for data processing and transformation.
• Proven experience developing and supporting production‑grade, end‑to‑end cloud data pipelines.
• Expertise in ELT/ETL design, performance optimization, and data transformation frameworks.
• Strong background in monitoring, logging, alerting, and data quality frameworks across distributed systems.
• Experience with DevOps tools and techniques, including CI/CD, GitHub, and related automation practices.
• Demonstrated experience working in global, cross‑functional, and agile development environments.
• Excellent communication, problem‑solving, and analytical skills with the ability to collaborate across technical and non‑technical teams.
• GCP certification preferred (e.g., Google Cloud Professional Data Engineer).
Core Responsibilities
1. Data Engineering & Cloud Development (Core Responsibilities)
• Design, build, and maintain scalable data processing systems on Google Cloud Platform (GCP).
• Develop end‑to‑end data pipelines to support ingestion, transformation, and storage.
• Build ELT/ETL workflows, database objects, and cloud‑native data orchestration solutions.
• Optimize pipelines for performance, scalability, cost efficiency, and reliability.
• Ensure robust monitoring, alerting, and data quality assurance across distributed systems.
• Implement secure data architectures following Trane Technologies’ standards.
2. Collaboration & Analytics Enablement
• Work closely with data analysts and data scientists to understand business requirements and translate them into scalable data solutions.
• Support analytical use cases, data modelling, and enable self‑service data consumption.
• Partner across global teams, including business stakeholders, product owners, and data governance.
3. DevOps / Platform Engineering Partnership
• Partner with DevOps and platform engineering teams to ensure data infrastructure is secure, reliable, and highly available.
• Apply working knowledge of CI/CD practices (code versioning, automation, testing frameworks) to support cloud‑based deployments.
• Collaborate on environments, pipelines, and promote code through dev → test → prod.
4. Engineering Excellence & Ways of Working
• Participate in code reviews and maintain global coding standards.
• Follow structured engineering methods, documentation practices, and release processes.
• Contribute effectively in distributed, agile development teams across multiple time zones.
• Communicate clearly with both technical and non‑technical stakeholders.
5. Innovation & Continuous Improvement
• Research, evaluate, and propose new tools, technologies, and design patterns.
• Stay current with cloud, data engineering, and analytics trends relevant to enterprise‑scale environments.
• Apply continuous improvement practices to enhance reliability, quality, and developer productivity.
FRANCHISE SALES MANAGER
Promilo.com (Sawara Solutions Pvt Ltd)
Industry: IT Software - SAAS
Location: Bangalore
Mode: Full-Time
Salary: As per the industry standard
About Us
Promilo is India’s 1st innovative platform, "Pay to Browse” It is a B2B SaaS start-up that accelerates the companies' business appointment funnel. We’re an advertising platform that connects both users & advertisers. Users will be able to book an online appointment based on their interests with the advertiser, without compromising their data privacy and get rewarded for sharing their data and time. We’re registered and recognized by Start-up India, Start-up Karnataka & MSME. To know more - Visit - www.promilo.com or watch this video - https://www.youtube.com/watch?v=wPeKo1i1VQI
KEY ACCOUNTABILITIES
- Present business plans to the potential client, and negotiate the terms and conditions of the franchise agreement
- Scheduling sales meetings with interested delegates and following them up till franchise sign-ups.
- Coordinate the franchise recruiting process.
- Manage Footprints franchise sales and lead database.
DUTIES AND RESPONSIBILITIES
- Make telephone calls to the leads assigned by the system to validate the leads and present information on the Promilo franchise.
- Generate the lead through multiple sales & marketing activities
- Pre-qualify the leads by asking questions about their location preference, profiles, interests, etc.
- Present information to the qualified leads about the Promilo franchise model, the investment required to start and run a FICO & FIFO model, etc.; Conclude calls by sending the prospects emails/messages with links for further information on the franchise opportunity.
- Capture and document information on the leads obtained through the telecalls in the system.
- Enter and update prospects’ information in the database.
- Schedule and make a follow-up call to assess the level of interest of the prospects and to qualify them for the next stage of the face-to-face meeting.
- Send requests to prospects for filling up the Expression of Interest (EOI) forms to collect information regarding their funding ability.
- Schedule face-to-face meetings for prospects with concerned Relationship Managers (RM).
- Hand out the ROI-Sheet, the Term-Sheet, and the Agreement Draft to the franchisee candidates approved by the RM / Head – of Franchise Development.
- Answer queries, provide information, assist the prospects with personal visits and provide support as required.
Technical
- Proficiency in relevant computer applications – MS Office, Google Sheets, etc.
- Data Entry Skills
Non-technical
- Active Listening
- Persuasiveness
- Persistence
- Telephone Etiquette and Customer Focus
- High Energy Level
This role is for Work from the office.
Job Description
Roles & Responsibilities
- Work across the entire landscape that spans network, compute, storage, databases, applications, and business domain
- Use the Big Data and AI-driven features of vuSmartMaps to provide solutions that will enable customers to improve the end-user experience for their applications
- Create detailed designs, solutions and validate with internal engineering and customer teams, and establish a good network of relationships with customers and experts
- Understand the application architecture and transaction-level workflow to identify touchpoints and metrics to be monitored and analyzed
- Analytics and analysis of data and provide insights and recommendations
- Constantly stay ahead in communicating with customers. Manage planning and execution of platform implementation at customer sites.
- Work with the product team in developing new features, identifying solution gaps, etc.
- Interest and aptitude in learning new technologies - Big Data, no SQL databases, Elastic Search, Mongo DB, DevOps.
Skills & Experience
- At least 2+ years of experience in IT Infrastructure Management
- Experience in working with large-scale IT infra, including applications, databases, and networks.
- Experience in working with monitoring tools, automation tools
- Hands-on experience in Linux and scripting.
- Knowledge/Experience in the following technologies will be an added plus: ElasticSearch, Kafka, Docker Containers, MongoDB, Big Data, SQL databases, ELK stack, REST APIs, web services, and JMX.
React JS Developer
Exp - 5+ years
Skills: React, Redux, Javascript, HTML, CSS
Location: Bangalore, Hyderabad, Chennai
Job description – Information Security (Network)
Roles and Responsibilities
Company will provide a professional opportunity to work in a dynamic environment where you will have the ability to develop process and Cyber security based skills
Work profile of individual
- As part of the company cyber security consulting team, individual’s primary role would be to work with ISO 27k projects IT audits, ITGC audits, SSAE, SOC audits, IT Process Audit, Systems Audit, Gap assessment TPRM, GDPR, Infosec, GRC , ISMS , Cyber Security, SOX ITGC on customer engagements
- Will address all aspects of security like physical, logical, data, access etc and review Information Security policy and suggest / recommend necessary changes to the same on customer engagements
- Will be an active participant in internal / third party system security reviews and audits on customer engagements
- Will perform internal audits on all aspects of IT and ensure compliance with the prescribed security norms on customer engagements and will be responsible for tracking the open audit findings and closure of the same
- Will be responsible for implementation of new projects under Information Security Domain
- Will be able to manage document tracking and updating - policies, processes, procedures, templates etc.
- Will assist in development of proposals by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise.
- Will engage with clients and(or) application development teams for implementation of cyber security & data privacy by design and data protection controls.
- Will support the clients with ongoing design, implementation and maintenance of the data privacy framework for managing data protection risk including responding to legislation, devising and owning policies and training.
- Will demonstrate ability to clearly and concisely communicate the privacy implications of technology and implementation.
Team work
- Individual would be responsible for contributing to a strong team environment and promoting a positive working relationship with their colleagues.
- Individual would predominately work with off-shore engagement teams and relevant teams on presale and cyber security delivery.
- Communication, written and verbal, with these teams would be expected.
- Team members would be required to apply learning from trainings and on the job experience to work requests and support continuous process improvement.
- Team members would be required to handle multiple tasks at the same time.
- Detailed focus when performing work and good project management skills when managing workload and maintaining timelines will be necessary.
Desired Candidate Profile
- Bachelors
- Certifications (ISO 27001/ ISO 31000/ CISA/ CISSP/ CSX or equivalent and other relevant qualification/certification
- Experience : 3-5 years
Knowledge Required:
- Strong knowledge of information security concepts, risk and controls concepts. Strong understanding of security principals: audit, policies, guidelines, and compliance.
- Good understanding of infrastructure (data centre, network end user computing) security / cloud security / managed security services / security operations centre / compliance risk management and ITGC controls
- Good understanding of technical security like network security, operating system, encryption, use of tools and technologies for various processes like logical access control, network security, security monitoring etc.
- Sound knowledge of Internal Controls and Compliance. Must be able to recommend controls around people, process, and technology.
- Sound knowledge on IT controls (especially IT risks). Good experience with control assessment, check the effectiveness of the implemented controls and recommend mitigation / improvements.
- Good knowledge on Privacy, Governance and reporting
- Experience with the Microsoft Office suite of products (i.e. Word, Excel, PowerPoint, Visio, etc.),
- Strong verbal and written communication skills Knowledge / experience in fields of ITGC audits, Internal Audit, External Audit / Statutory Audit projects
- Candidates should exhibit good client service skill collateral's with a strong focus on building relationships.
Additional Responsibilities:
- Ability to assist in value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability
- Good knowledge on software configuration management systems and license Management systems
- Awareness of latest technologies and Industry trends
- Logical thinking and problem solving skills along with an ability to collaborate
- Understanding of the financial processes for various types of projects and the various pricing models available
- Ability to assess the current processes, identify improvement areas and suggest the technology solutions
- One or two industry domain knowledge
- Client Interfacing skills
- Project and Team management
Designation: Art Director
Department: Brand Marketing
Location: Bangalore
Qualification: Bachelor’s degree in graphic design, art, or similar discipline
Experience: 4+ years of relevant experience in creative roles at Ad agency, with an understanding of creative development and production.
Responsibilities:
- Collaborate, brainstorm, and strategize with teams for a wide range of materials – be in ATL, BTL, internal, corporate or brand communication
- Translate strategic direction into high-quality design within an established brand identity
- Develop concepts by hand or with software, and execute original content determining ideal usage of colour, text, font style, imagery, and layout
- Use trend intelligence and an understanding of the current and historical business and market to design and execute specific classifications
- Develop innovative marketing experiences that help tell meaningful stories, which connect to users and communities to drive awareness and viewership of the brand.
- Graphic and Layout design, End to End development of the set.
- Create tailored content and conversations across each channel for total ecosystem engagement.
- Effectively build and manage relationships with internal stakeholders, as well as talent.
- Read, review and design content to identify the right content for videos.
- Supervise projects, timelines and manage deadlines
Skills:
- Exceptional creativity and innovative design skills
- Experience with design software, including Illustrator, InDesign, Photoshop, etc.
- Proven experience with graphic design, with a strong portfolio of work
- Excellent communication and presentation skills
- Organizational and time-management skills for meeting deadlines in a fast-paced environment
- Hands-on knowledge in creative skills like content, layout design, graphic design,
- Excellent verbal and written skills and confident communication skills..
Salary: Upto 12LPA (Negotiable)
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