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at Upswing Financial Technologies Private Limited
We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.
Responsibilities:
Provide exceptional customer service:
· Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.
· Respond promptly and effectively to customer concerns, striving to exceed their expectations.
Manage customer relationships:
· Develop a deep understanding of customer needs, preferences, and pain points.
· Build and maintain strong relationships with customers, stakeholders, partners, and bank management.
· Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.
Resolve customer issues:
· Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.
· Collaborate with relevant departments to address complex issues and ensure prompt resolution.
· Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.
Coordinate with internal teams:
· Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.
· Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.
· Share customer feedback with relevant teams to contribute to product/service enhancements.
Excellent communication skills:
· Exceptional verbal and written communication abilities.
· Active listening skills to understand customer needs and concerns.
· Ability to articulate complex ideas and solutions in a clear and concise manner.
· Strong interpersonal skills:
Passionate about delivering exceptional customer service and exceeding customer expectations.
Ability to empathize with customers and provide tailored solutions to their unique needs.
Problem-solving and conflict-resolution skills:
Willingness to work in a fast-paced and dynamic environment.
Ability to adapt to changing priorities and handle unexpected situations with composure.
Previous customer service experience is preferred but not mandatory.
If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.
The Knowledge Graph Architect is responsible for designing, developing, and implementing knowledge graph technologies to enhance organizational data understanding and decision-making capabilities. This role involves collaborating with data scientists, engineers, and business stakeholders to integrate complex data into accessible and insightful knowledge graphs.
Work you’ll do
1. Design and develop scalable and efficient knowledge graph architectures.
2. Implement knowledge graph integration with existing data systems and business processes.
3. Lead the ontology design, data modeling, and schema development for knowledge representation.
4. Collaborate with IT and business units to understand data needs and deliver comprehensive knowledge graph solutions.
5. Manage the lifecycle of knowledge graph data, including quality, consistency, and updates.
6. Provide expertise in semantic technologies and machine learning to enhance data interconnectivity and retrieval.
7. Develop and maintain documentation and specifications for system architectures and designs.
8. Stay updated with the latest industry trends in knowledge graph technologies and data management.
The Team
Innovation & Technology anticipates how technology will shape the future and begins building future capabilities and practices today. I&T drives the Ideation, Incubation and scale of hybrid businesses and tech enabled offerings at prioritized offering portfolio and industry interactions.
It drives cultural and capability transformation from solely services – based businesses to hybrid businesses. While others bet on the future, I&T builds it with you.
I&T encompasses many teams—dreamers, designers, builders—and partners with the business to bring a unique POV to deliver services and products for clients.
Qualifications and Experience
Required:
1. Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
2. 6-10 years of professional experience in data engineering with Proven experience in designing and implementing knowledge graph systems.
3. Strong understanding of semantic web technologies (RDF, SPARQL, GraphQL,OWL, etc.).
4. Experience with graph databases such as Neo4j, Amazon Neptune, or others.
5. Proficiency in programming languages relevant to data management (e.g., Python, Java, Javascript).
6. Excellent analytical and problem-solving abilities.
7. Strong communication and collaboration skills to work effectively across teams.
Preferred:
1. Experience with machine learning and natural language processing.
2. Experience with Industry 4.0 technologies and principles
3. Prior exposure to cloud platforms and services like AWS, Azure, or Google Cloud.
4. Experience with containerization technologies like Docker and Kubernetes
We are looking to hire a Frontend developer (Vue.js) with an experience of around 3-5 years.
Experience in React-Native is plus.
We are looking for following skills:
- Strong understanding of JavaScript and React JS, including the latest revisions of ECMAScript
- Good knowledge of the Vue.js framework and related components such as Vuex and Vue Router
- Experience with standard tools and services in JavaScript front-end development and software development, such as Git, GitHub, HTML5, Laravel, Angular, Node.js, and npm
- An understanding of advanced JavaScript concepts, such as dealing with asynchronous requests and dynamic content
OneUp is bootstrapped and profitable SaaS startup. The selected person will be leading the frontend work and will be working directly with Co-founders.
Should have interest in Business development (B2C/ B2B) for Software Application
products/solutions.
Meet prospective clients, execute effective product demonstrations, emphasising product features
and benefits with focus on the value of the solution.
Meet with Committee Members of Apartments and societies to understand scope of business and
their expectations.
Prospect, educate, qualify, and generate interest for Sales Opportunities.
On-boarding new apartments on NoBrokerHood platform will be a major KRA for a BD.
Researching potential leads from open market, web searches, or digital resources.
Desired Candidate Profile:
Excellent communication and interpersonal skills.
Should be proficient in Hindi and English language, knowing regional language will be a plus.
Should be comfortable to work on weekends(Sat & Sun compulsory working), with a week off in
between Mon-Thursday.
Effective presentation and negotiation skills.
Hands on MS office excel, word & PPT etc.
About our Client
Our client is a B2B2C tech firm backed by India’s largest retailer and tech venture capitalist founded by founders - IITB Graduates who are experienced in retail, ecommerce and fintech
It aims to become one app to manage all your brands loyalty points, cashback and coupons. It will have additional content and discovery layer for customers and brands for further engagement and commerce.
The company currently powers closed-loop loyalty programs for all different brands under its parent retail group. Currently, it has 20Mn+ registered customers and 3Mn MAU across 8 brands. Its vision is to be at the center of D2C Brands and the consumer consumption ecosystem
Job Location -Bangalore
Requirement
4+ years of experience building frontend for consumer facing products
- 2+ years experience on React Native and core principles
- Good to have experience with popular React.js
- 1+ years of Team Lead/Management experience
- Develop all user-facing products in React
-Solid SQL / relational database experience MySQL is a plus
- Thorough understanding of architecting the frontend system with Server Side Rendering –
- Familiarity with modern front-end build pipelines and tools
- Understands app development cycle
-Flexibility and deadline driven
Regards
Team Merito
Headquartered in Bangalore, our client is the world's first cross-border neobank that focuses on credit and banking requirements of those migrating from India to the US. This revolutionary startup helps you apply for a bank account and a high-limit credit card with minimal documentation and absolutely no application fee while you are still in your home country.
The company is truly simplifying the financial world by making global financial products easily accessible to global citizens. Their mission is backed by tier 1 VCs and they have already raised in excess of 55 mn dollars within the last one year.
As a Senior Product Manager, you will be responsible for managing and taking ownership of product end to-end including defining scope, developing requirements and product launch.
What you will do:
- Analysing customer needs/markets, competitive offering and user requirements in depth
- Coordinating with various functions to ensure product roll-out within defined timelines, understanding product priorities and implementing a product governance framework
- Conceptualizing innovative features, designing wireframes/ prototypes and documenting PRDs to enhance app usability
- Working collaboratively with various teams including marketing, business, UX, customer support and engineering teams etc.
What you need to have:
- MBA/ B.E from Tier 1 Colleges (IIM/ ISB/ IIT/ BITS)
- 8+ years of B2C product experience at a product company
- Prior experience in tech roles is a plus
- Comfort diving into data and deriving tangible insights
- Proven track record of shipping several high impact features end-to-end
- Fintech experience is a plus
- Prior startup experience is a plus
● Market & Customer Understanding: Understand the changing dynamics of the market and
consumers by customer interviews, user research, competition analysis, and other qualitative/quantitative techniques.
● Prioritization & Roadmap Creation: Should be able to strategically view things from 1000 feet and 10 feet. Adopt a structured approach to identify what problems need to be solved and what problems need to be solved now vs. later. Create a product roadmap for your area that has at least a 3-month forward-looking view of key customer/business problems to be solved.
● Problem Identification & Solution Discovery: Turn feedback, research or inputs from different sources into crystal clear problem statements by thinking from first principles and resolving all ambiguity. Harness the creativity of not just yourself but of other teams such as design, engg.,
business, etc to solve them. Be willing to experiment with multiple solution ideas and test them using MVPs, prototypes, etc.
● Product Delivery: Define detailed product requirements and work collaboratively with a cross-functional team (design, engineering, business, analytics, etc.) to bring a product to life. Ensure high product quality through processes such as user acceptance testing, etc.
● Go-to-Market Planning: Create a go-to-market plan working with business/marketing stakeholders to maximize product adoption and success.
● Adoption & Metrics: Define product metrics for your area, and track them continuously. Identify usage patterns and come up with action plans to move metrics in the right direction.
You should apply if you :
1. have 3-5 years of product management experience, preferably in a product & tech led company
2. are comfortable with ambiguity, work by first principles, and have exceptional problem-solving skills to transform broad ideas into actionable plans
3. have a good understanding of technology, and comfort with product management processes such as A/B experimentation, writing product requirement documents,managing product backlogs, and creating roadmaps
4. have excellent communication skills and can discuss anything with different cross-functional teams like design, Engg, analytics, marketing, operations, etc in their own language.
5. have the business acumen to understand and drive levers for business growth and profitability with high accountability
6. have worked with high growth startups or product-led organizations preferably
7. seek high ownership, independent environments and feedback oriented cultures
- Azure Devops - Working experience in Azure yaml pipelines. (Note – Some say they worked in yaml but it’s for Jenkins and not Azure devops)
- Azure – Infrastructure automation using Terraform/ARM templates. (Note – Some say that they worked in terraform but it’s for AWS and not Azure). Please confirm Terraform for Azure infrastructure automation.
- Powershell scripting to automate and deploy .Net applications.



