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at Upswing Financial Technologies Private Limited
We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.
Responsibilities:
Provide exceptional customer service:
· Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.
· Respond promptly and effectively to customer concerns, striving to exceed their expectations.
Manage customer relationships:
· Develop a deep understanding of customer needs, preferences, and pain points.
· Build and maintain strong relationships with customers, stakeholders, partners, and bank management.
· Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.
Resolve customer issues:
· Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.
· Collaborate with relevant departments to address complex issues and ensure prompt resolution.
· Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.
Coordinate with internal teams:
· Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.
· Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.
· Share customer feedback with relevant teams to contribute to product/service enhancements.
Excellent communication skills:
· Exceptional verbal and written communication abilities.
· Active listening skills to understand customer needs and concerns.
· Ability to articulate complex ideas and solutions in a clear and concise manner.
· Strong interpersonal skills:
Passionate about delivering exceptional customer service and exceeding customer expectations.
Ability to empathize with customers and provide tailored solutions to their unique needs.
Problem-solving and conflict-resolution skills:
Willingness to work in a fast-paced and dynamic environment.
Ability to adapt to changing priorities and handle unexpected situations with composure.
Previous customer service experience is preferred but not mandatory.
If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.
Senior Data Scientist (ML) – 5+ Years
Required Skills:
- 5+ years of experience in Data Science/ML
- Strong knowledge of Probability & Statistics
- Strong educational background in Statistics or Mathematics (degree/course specialization).
- Good understanding of core Machine Learning algorithms
- Proficiency in Python, PySpark, and SQL
- Experience with Databricks, Azure ML, SageMaker, or Vertex AI
- Hands-on experience in Natural Language Processing (NLP)
- Understanding of Transformer-based models and architectures
- Ability to build, deploy, and optimize ML solutions at scale
Location: Bangalore
Experience: 5–8 Years
CTC: Up to 22 LPA
Required Skills:
- Strong expertise in Power BI (dashboarding, DAX, data modeling, report building).
- Basic to working knowledge of Tableau.
- Solid understanding of SQL and relational databases.
- Experience in connecting to various data sources (Excel, SQL Server, APIs, etc.).
- Strong analytical, problem-solving, and communication skills.
Nice to Have:
- Experience with cloud data platforms (Azure, AWS, GCP).
- Knowledge of data warehousing concepts and ETL processes.
We are looking for a motivated data analyst with sound experience in handling web/ digital analytics, to join us as part of the Kapiva D2C Business Team. This team is primarily responsible for driving sales and customer engagement on our website. This channel has grown 5x in revenue over the last 12 months and is poised to grow another 5x over the next six. It represents a high-growth, important part of our overall e-commerce growth strategy.
The mandate here is to run an end-to-end sustainable e-commerce business, boost sales through marketing campaigns, and build a cutting edge product (website) that optimizes the customer’s journey as well as increases customer lifetime value.
The Data Analyst will support the business heads by providing data-backed insights in order to drive customer growth, retention and engagement. They will be required to set-up and manage reports, test various hypotheses and coordinate with various stakeholders on a day-to-day basis.
Job Responsibilities:
Strategy and planning:
● Work with the D2C functional leads and support analytics planning on a quarterly/ annual basis
● Identify reports and analytics needed to be conducted on a daily/ weekly/ monthly frequency
● Drive planning for hypothesis-led testing of key metrics across the customer funnel
Analytics:
● Interpret data, analyze results using statistical techniques and provide ongoing reports
● Analyze large amounts of information to discover trends and patterns
● Work with business teams to prioritize business and information needs
● Collaborate with engineering and product development teams to setup data infrastructure as needed
Reporting and communication:
● Prepare reports / presentations to present actionable insights that can drive business objectives
● Setup live dashboards reporting key cross-functional metrics
● Coordinate with various stakeholders to collect useful and required data
● Present findings to business stakeholders to drive action across the organization
● Propose solutions and strategies to business challenges
Requirements sought:
Must haves:
● Bachelor’s/ Masters in Mathematics, Economics, Computer Science, Information Management, Statistics or related field
● High proficiency in MS Excel and SQL
● Knowledge of one or more programming languages like Python/ R. Adept at queries, report writing and presenting findings
● Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy - working knowledge of statistics and statistical methods
● Ability to work in a highly dynamic environment across cross-functional teams; good at
coordinating with different departments and managing timelines
● Exceptional English written/verbal communication
● A penchant for understanding consumer traits and behavior and a keen eye to detail
Good to have:
● Hands-on experience with one or more web analytics tools like Google Analytics, Mixpanel, Kissmetrics, Heap, Adobe Analytics, etc.
● Experience in using business intelligence tools like Metabase, Tableau, Power BI is a plus
● Experience in developing predictive models and machine learning algorithms
Responsibilities:
· Responsible for Technology hiring across levels and manage a team of recruiters
· Responsible for end to end Talent Acquisition including planning and strategizing for deliverables, sourcing and attracting candidates through various active and passive channels; candidate engagement; stakeholder management; reporting; database management etc.
· High end ownership of the deliverables.
· Focus on priorities, drive & deliver successfully.
· Maintain effective communication with the hiring managers and candidates.
· Build influential candidate relationships throughout the process.
· Follow and practice latest recruitment trends and strategies.
· Build and maintain network of potential candidates through proactive market research and networking.
· Proactively resolve bottle necks.
· Prepare and submit timely progress reports to various stakeholders.
· Involve in various initiatives for process improvement and talent branding
What are we looking for?
· Proven 5 -10 years of experience in technical recruitment with excellence in hiring across levels, stakeholder management, database management, reporting etc
· Ability to manage a team of recruiters and sourcers
· Expertise in stakeholder management and leading an entire unit of hiring independently
· Possess the ability to assess candidates against profiles and the culture
· Strong understanding about engineering and product requisitions
· Demonstrated ability to manage competing priorities and work under tight timelines
· Excellent communication and interpersonal skills
· Impeccable multitasking and organizational skills
· Always pushing the limits
· Excellent relationship building and analytical skills
· Knowledge of latest recruitment trends and practices
· Proven skills in attracting candidates through various social media channels
· Detailed oriented, organized, discrete and dedicated professional
Data Analyst
Job Description
Summary
Are you passionate about handling large & complex data problems, want to make an impact and have the desire to work on ground-breaking big data technologies? Then we are looking for you.
At Amagi, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Would you like to work in a fast-paced environment where your technical abilities will be challenged on a day-to-day basis? If so, Amagi’s Data Engineering and Business Intelligence team is looking for passionate, detail-oriented, technical savvy, energetic team members who like to think outside the box.
Amagi’s Data warehouse team deals with petabytes of data catering to a wide variety of real-time, near real-time and batch analytical solutions. These solutions are an integral part of business functions such as Sales/Revenue, Operations, Finance, Marketing and Engineering, enabling critical business decisions. Designing, developing, scaling and running these big data technologies using native technologies of AWS and GCP are a core part of our daily job.
Key Qualifications
- Experience in building highly cost optimised data analytics solutions
- Experience in designing and building dimensional data models to improve accessibility, efficiency and quality of data
- Experience (hands on) in building high quality ETL applications, data pipelines and analytics solutions ensuring data privacy and regulatory compliance.
- Experience in working with AWS or GCP
- Experience with relational and NoSQL databases
- Experience to full stack web development (Preferably Python)
- Expertise with data visualisation systems such as Tableau and Quick Sight
- Proficiency in writing advanced SQL queries with expertise in performance tuning handling large data volumes
- Familiarity with ML/AÍ technologies is a plus
- Demonstrate strong understanding of development processes and agile methodologies
- Strong analytical and communication skills. Should be self-driven, highly motivated and ability to learn quickly
Description
Data Analytics is at the core of our work, and you will have the opportunity to:
- Design Data-warehousing solutions on Amazon S3 with Athena, Redshift, GCP Bigtable etc
- Lead quick prototypes by integrating data from multiple sources
- Do advanced Business Analytics through ad-hoc SQL queries
- Work on Sales Finance reporting solutions using tableau, HTML5, React applications
We build amazing experiences and create depth in knowledge for our internal teams and our leadership. Our team is a friendly bunch of people that help each other grow and have a passion for technology, R&D, modern tools and data science.
Our work relies on deep understanding of the company needs and an ability to go through vast amounts of internal data such as sales, KPIs, forecasts, Inventory etc. One of the key expectations of this role would be to do data analytics, building data lakes, end to end reporting solutions etc. If you have a passion for cost optimised analytics and data engineering and are eager to learn advanced data analytics at a large scale, this might just be the job for you..
Education & Experience
A bachelor’s/master’s degree in Computer Science with 5 to 7 years of experience and previous experience in data engineering is a plus.
About Numen (https://numenhealth.com):
Numen Health is a Health-tech company with a goal to reimagine healthcare in India. Through an amalgamation of our healthcare team with the power of AI and the Internet of Things (IoT), we make healthcare easier and accessible through a data-based preemptive approach. Our mission is to facilitate change in the healthcare industry by moving from a reactive approach to a proactive one.
We are a wonderful, young team with experience in scaling up Indian and international businesses from the ground up. We are looking for like-minded and enthusiastic people who are passionate about making a lasting difference and want to help us revolutionize the way healthcare is delivered to a billion Indian!
Our Vision:
To shift the healthcare ecosystem from a ‘Sick-care' approach to a ‘Holistic-healthcare' approach. We aim to do that by enabling doctors and caregivers to move from treating ailments to employing a data-based,
preemptive approach.
About Product:
We offer preventive healthcare programs to individuals to improve their health. These plans are crafted in consultation with their treating doctor and a dedicated care team remotely monitors the progress in real[1]time. For doctors, Numen is a virtual facility to cater to all of their patient’s needs, remotely.
Why Join?
At Numen, you have the opportunity to make tangible changes to the existing healthcare systems in India
making it preventive and affordable. By joining the Numen team, you get to be part of a young, dynamic
team that is passionate about making a change and a fast-paced environment with multiple opportunities to
learn and grow.
Job Overview :
Software Development Engineers FE will be responsible to participate in all stages of the software product development life cycle. This will include analysing system and user requirements, designing software flowcharts, creating user interfacing applications (Web Or Mobile) , troubleshooting bugs, and running tests to improve system functionality. An ideal
candidate would be someone who has proficiency in React Js, good analytical skills, the ability to anticipate issues and frame remedial actions, and excellent teamwork skills.
Responsibilities:
● Write simple, efficient, and maintainable code.
● Develop, scale and maintain web Applications written in ReactJs.
● Validating the functionality and security of the application.
● Manage individual priorities, deadlines, and deliverables.
● Function well in a fast-paced, rapidly changing environment.
● Ensuring best coding standards and practices to improve and maintain quality.
● Meeting with the engineering and product team to discuss project definitions and goals.
Requrements:
● Bachelor/Master degree in CS or related field from a reputed college.
● 2-6 years of experience in frontend software development.
● Sound knowledge of HTML,CSS, JavaScript and ReactJs.
● Solid grip on the programming basics like DS and algorithms.
● Prior experience in start-ups or health-tech will be a plus.
● Highly effective communication and interpersonal skills
● Strong troubleshooting and debugging skills
• Min 9+ Years in Android Application Development, know how’s of iOS development is an advantage.
• Experience with cross platform technologies - React Native, Flutter is a big plus
• Managing systems in production and understands the release process, monitoring, and debugging
• 1-2 years of experience managing and growing engineering teams
• Proven results-oriented person with a focus on delivering quality products
• Experience in designing, implementing, and maintaining high performance, high availability, large-scale
applications
• Ability to work in a fast-paced, agile development environment.
Thingworx Developer/Sr Developer
Required experience range between 3-6 years.
· Thingworx Navigate experience desired
· Languages - Java, JavaScript & CSS
· Experience in Core Java, Java collections & Oops Concept
· Databases – MySQL, MS-SQL
· Having good working knowledge with XML, JSON.
· Design and Application development using Thingworx version - (8.2,8.5,9.X)
· ThingWorx service creation using JavaScript
· Develop ThingWorx extension using Java
· ThingWorx service creation using Java Extension
· ThingWorx mashups design and development
· Data storage in ThingWorx - Stream/Value Stream/Data Tables
· Integration with source/target system using REST API, data Files.
· Familiar with Agile Methodologies (SCRUM)
· Thingworx Integration with 3rd apps preferred and will be added advantage
Karkinos Healthcare Pvt. Ltd.
The fundamental principle of Karkinos healthcare is democratization of cancer care in a participatory fashion with existing health providers, researchers and technologists. Our vision is to provide millions of cancer patients with affordable and effective treatments and have India become a leader in oncology research. Karkinos will be with the patient every step of the way, to advise them, connect them to the best specialists, and to coordinate their care.
Karkinos has an eclectic founding team with strong technology, healthcare and finance experience, and a panel of eminent clinical advisors in India and abroad.
Roles and Responsibilities:
- Critical role that involves in setting up and owning the dev, staging, and production infrastructure for the platform that uses micro services, data warehouses and a datalake.
- Demonstrate technical leadership with incident handling and troubleshooting.
- Provide software delivery operations and application release management support, including scripting, automated build and deployment processing and process reengineering.
- Build automated deployments for consistent software releases with zero downtime
- Deploy new modules, upgrades and fixes to the production environment.
- Participate in the development of contingency plans including reliable backup and restore procedures.
- Participate in the development of the end to end CI / CD process and follow through with other team members to ensure high quality and predictable delivery
- Participate in development of CI / CD processes
- Work on implementing DevSecOps and GitOps practices
- Work with the Engineering team to integrate more complex testing into a containerized pipeline to ensure minimal regressions
- Build platform tools that rest of the engineering teams can use.
Apply only if you have:
- 2+ years of software development/technical support experience.
- 1+ years of software development, operations experience deploying and maintaining multi-tiered infrastructure and applications at scale.
- 2+ years of experience in public cloud services: AWS (VPC, EC2, ECS, Lambda, Redshift, S3, API Gateway) or GCP (Kubernetes Engine, Cloud SQL, Cloud Storage, BIG Query, API Gateway, Container Registry) - preferably in GCP.
- Experience managing infra for distributed NoSQL system (Kafka/MongoDB), Containers, Micro services, deployment and service orchestration using Kubernetes.
- Experience and a god understanding of Kubernetes, Service Mesh (Istio preferred), API Gateways, Network proxies, etc.
- Experience in setting up infra for central monitoring of infrastructure, ability to debug, trace
- Experience and deep understanding of Cloud Networking and Security
- Experience in Continuous Integration and Delivery (Jenkins / Maven Github/Gitlab).
- Strong scripting language knowledge, such as Python, Shell.
- Experience in Agile development methodologies and release management techniques.
- Excellent analytical and troubleshooting.
- Ability to continuously learn and make decisions with minimal supervision. You understand that making mistakes means that you are learning.
Interested Applicants can share their resume at sajal.somani[AT]karkinos[DOT]in with subject as "DevOps Engineer".
Must Have
- 1+ to 6 year’s development experience in Java/J2EE Development.
- 1+ years’ experience in Spring, Hibernate.
- 1+ years’ experience in developing REST API’s
- 1+ years’ experience in developing Spring boot applications.
- Hands-On experience in Unit testing.
- Hands On experience in MVC frameworks –AngularJS/Angular7/8
- Understanding of Micro services.
- Understanding of Agile Methodologies.
- Working experience with DB technologies
- Strong analytical and problem-solving skills.
- Aptitude for innovation, working independently and thinking ‘outside of the box’.


