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We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.

Responsibilities:

Provide exceptional customer service:

·     Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.

·     Respond promptly and effectively to customer concerns, striving to exceed their expectations.

Manage customer relationships:

·     Develop a deep understanding of customer needs, preferences, and pain points.

·     Build and maintain strong relationships with customers, stakeholders, partners, and bank management.

·     Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.

Resolve customer issues:

·     Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.

·     Collaborate with relevant departments to address complex issues and ensure prompt resolution.

·     Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.

Coordinate with internal teams:

·     Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.

·     Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.

·     Share customer feedback with relevant teams to contribute to product/service enhancements.

Excellent communication skills:

·     Exceptional verbal and written communication abilities.

·     Active listening skills to understand customer needs and concerns.

·     Ability to articulate complex ideas and solutions in a clear and concise manner.

·     Strong interpersonal skills:

Passionate about delivering exceptional customer service and exceeding customer expectations.

Ability to empathize with customers and provide tailored solutions to their unique needs.

Problem-solving and conflict-resolution skills:

Willingness to work in a fast-paced and dynamic environment.

Ability to adapt to changing priorities and handle unexpected situations with composure.

Previous customer service experience is preferred but not mandatory.

If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.

Your Impact:

•                 Interact clearly with clients and the on-shore and off-shore project teams

•                 Regular involvement in thought leadership Best Practices development

•                 Facilitate end to end project design & development while working closely with global client

Your Skills & Experience:

•                 4 to 14 years of development experience in SFDC

•                 Excellent hands-on experience in Salesforce application development including VF, Apex Triggers, Asynchronous Apex

•                 Deep knowledge of Lightning framework

•                 Expertise in Business Requirement gathering, Analysis & conceptualizing high-level architectural framework & design

•                 Experience working with Sales or Service cloud, Community Cloud, Marketing Cloud

•                 Conceptualize end to end integration projects & knowledge of authentication mechanism

•                 Experience in REST & SOAP APIs, knowledge of Governor limits involved during Integration

•                 Working knowledge on continuous integration, working with repositories (e.g. Git)

•                 Should have experience to design the data flow and work with any ETL or dataloader

•                 Excellent experience in designing and architecting large scale applications

•                 Thorough understanding of Solution architecting & Estimation process

•                 Excellent consulting skills, oral and written communication, presentation, and analytical skills 

Set Yourself Apart With:

•                 Salesforce Certifications

•                 Knowledge of Heroku, Angular.js and Salesforce Einstein, Salesforce CPQ, CloudCraze B2B

•                 Incident and problem management skills

•                 Ability to provide necessary coaching to bring juniors up to speed on the technology

•                 Exceptional written skill for solution documentation creation for both technical and non-technical material

•                 Background in force.com platform and deployment experience in an outsourced service environment

•                 Articulation skills & Good team player

•                 Self-starter and self-learner with keen interest to grow

•                 Process orientation and the ability to define and setup processes

•                 Mentoring team members

Benefits of Working:

•                 Gender Neutral Policy

•                 18 paid holidays throughout the year for NCR/BLR (22 For Mumbai)

•                 Generous parental leave and new parent transition program

•                 Flexible work arrangements

•                 Employee Assistance Programs to help you in wellness and well being  

Hands-on working knowledge and experience is required in:

a. JavaScript, Typescript, NodeJS (Express, NestJs, etc. )

b. Experience working in GCP or AWS or Azure

c. Experience working in Containers & Unix Platforms

d. Relational Databases (PostgreSQL, MySQL, SQL, etc. )

e. Agile Methodologies (Scrum, TDD, BDD, etc. )

f. Understanding of Microservices Architecture, Domain Driver Design, Test Driven Development and Secure Design patterns and architecture is a must

g. Data Structures and Algorithms using Javascript, Typescript and/or other Programing Languages

h. Strong organizational skills i. Agile Methodologies (Scrum, TDD, BDD, etc. )

Experience with several of the following tools/technologies is desirable:

a. GIT (Bit Bucket, Gitlab, etc. ), Jira, Gradle, Maven, Jenkins, SharePoint, Eclipse/IntelliJ.

b. Design Patterns and implementing the Design Patterns

c. Development of Complex Application and System Architectures

d. NoSQL Databases (Redis, Mongo, etc. ) e. Full stack development

f. Experience working with CI/CD pipelines with for example GitHub Actions.

Knowledge of the following technologies is a plus:

a. Other Programming Languages (Java, Python, etc. )

b. Continuous Integration and Continuous Delivery Tools like Jenkins, Git, etc

Job description

Company Description

Honeycomb Creative Support is an integrated marketing communication agency, with

nearly 14 years of experience marketing in diverse sectors such as lifestyles, IT,

pharmaceuticals, healthcare, education, manufacturing, and automotive. The firm

provides creative design and marketing services to local and international clients

using creative vision, information analysis, strategic thinking, and execution to sell

ideas and unique products to the target audience. Honeycomb provides services such

as Web Design & Development, Graphic Design, Corporate and Product Video

Production, Digital Marketing, Branding, Fine-Art Printing and On-site Creative

Studio at Client Location.

Role Description

If you are looking for an exciting opportunity to work with an established marketing

communications agency, you have come to the right place. We are looking for a full-

time On-Site Back End developer Laravel | Exp: 2 to 3 Years | 3 - 5 LPA, based in

Greater Bengaluru Area. As a Back End Engineer at Honeycomb Creative Support,

you will be a part of our development team, responsible for building server

applications and APIs.

Qualifications

• PHP and PHP Frameworks

• Laravel and CodeIgniter must

• Good Knowledge in any MVC Frameworks.

• Basic knowledge of AWS

• MySQL

• Basic knowledge in Node.js

• Experience with building RESTful APIs and API development

• Knowledge of GIT-based source control

• Understanding of how to test and debug web applications

• Understanding of modern PHP development practices, design patterns, and SOLID principles

• Bachelor's or Master's degree in Computer Science or equivalent

• Good problem-solving skills and attention to detail.

• Compile and analyze data, processes, and codes to troubleshoot problems and identify areas for improvement.
• Collaborating with the front-end developers and other team members to establish objectives and design more functional, cohesive codes to enhance the user experience.
• Developing ideas for new programs, products, or features by monitoring industry developments and trends.
• Recording data and reporting it to proper parties, such as clients or leadership.
• Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
• Taking lead on projects, as needed.

• Total Experience of 7-10 years and should be interested in teaching and research
• 3+ years’ experience in data engineering which includes data ingestion, preparation, provisioning, automated testing, and quality checks.
• 3+ Hands-on experience in Big Data cloud platforms like AWS and GCP, Data Lakes and Data Warehouses
• 3+ years of Big Data and Analytics Technologies. Experience in SQL, writing code in spark engine using python, scala or java Language. Experience in Spark, Scala
• Experience in designing, building, and maintaining ETL systems
• Experience in data pipeline and workflow management tools like Airflow
• Application Development background along with knowledge of Analytics libraries, opensource Natural Language Processing, statistical and big data computing libraries
• Familiarity with Visualization and Reporting Tools like Tableau, Kibana.
• Should be good at storytelling in Technology

We're looking for developers who are interested in solving problems. We like people who are willing to work across the technology spectrum. 

An example of a typical problem would be a product feature that requires UI/UX (Typescript/React/HTML/SCSS), server changes (Java/Scala/R), and database changes (MySQL).

You will own some or all of a product/feature. You will also mentor others, read and review code, maintain code, deploy code, tune the performance of systems, as required.

Requirements :

- We're looking for 4 years or more of relevant work experience. That being said, if you think you have the necessary skills to make the number irrelevant then do talk to us

- Proficiency in Java, JavaScript, and sufficient knowledge of database concepts to write efficient queries

- Working experience in one or more of React, Redux, Typescript, and associated tools such as Webpack, Grunt, Gulp etc.

- Working experience in HTML, (S)CSS

- Working experience writing unit/functional/integration tests

- Knowledge of Java 8 features such as streams and lambdas is a plus

- Knowledge of REST concepts and design is a plus

- Knowledge of ES6 features/syntax is a plus

- Knowledge of functional programming concepts is a plus

- Knowledge of build/deploy tools such as Ant, Maven, Gradle, Ansible, Chef, Puppet etc. is a plus

- Knowledge of one or more scripting languages such as Awk, Bash, Perl, Python, Rubyetc. is a plus

- Ability to use modern IDEs such as VSCode, IntelliJ IDEA, Eclipse etc. is a plus

- Knowledge of container technologies such as Docker, Kubernetes, etc. is a plus

Bonus Points :

- For product experience. We're a product company. Talk to us if you have worked on software products

- For startup experience. Have you worked in a any startups? We're always looking for people who have startup experience

- If you've developed and deployed any software for your own, or others- use

- If you've contributed to open source projects

- If you've spoken at developer conferences, published articles in tech websites, published podcasts

- If you communicate well. Do you blog? Can you explain ideas clearly and succinctly? Can you answer questions in short, clear sentences?

- If you have technical certifications such as AWS, Docker, Redhat etc.

- If you're self taught. Have you learned other programming languages, technologies etc. on your own? Share the details of the courses you took online, for instance.

- For deep knowledge in one or more areas. We like people who dig down, understand concepts in detail

- If your code/work is out there in public. We'd love to see what you've developed and deployed to the external world