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at Upswing Financial Technologies Private Limited
We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.
Responsibilities:
Provide exceptional customer service:
· Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.
· Respond promptly and effectively to customer concerns, striving to exceed their expectations.
Manage customer relationships:
· Develop a deep understanding of customer needs, preferences, and pain points.
· Build and maintain strong relationships with customers, stakeholders, partners, and bank management.
· Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.
Resolve customer issues:
· Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.
· Collaborate with relevant departments to address complex issues and ensure prompt resolution.
· Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.
Coordinate with internal teams:
· Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.
· Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.
· Share customer feedback with relevant teams to contribute to product/service enhancements.
Excellent communication skills:
· Exceptional verbal and written communication abilities.
· Active listening skills to understand customer needs and concerns.
· Ability to articulate complex ideas and solutions in a clear and concise manner.
· Strong interpersonal skills:
Passionate about delivering exceptional customer service and exceeding customer expectations.
Ability to empathize with customers and provide tailored solutions to their unique needs.
Problem-solving and conflict-resolution skills:
Willingness to work in a fast-paced and dynamic environment.
Ability to adapt to changing priorities and handle unexpected situations with composure.
Previous customer service experience is preferred but not mandatory.
If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.
The Role
We’re hiring a Senior AI/ML Engineer with deep expertise in computer vision, generative AI, and production-grade ML systems. This is a 100% hands-on individual contributor role where you will build the AI engines behind the platform — automated image processing, generative content creation, intelligent workflows, and large-scale ML pipelines.
You will work across computer vision, generative models, automation, and ML infrastructure to deliver production-ready AI systems.
What You’ll Build
1. Computer Vision & Image Understanding
- Product image analysis, object detection, and segmentation
- Automated background removal, image enhancement, and preprocessing
- Classification, attribute extraction, and visual search systems
- Quality assessment and edge-case detection models
- Depth estimation and scene understanding from 2D images
- Real-time object detection for AR try-on
- Multi-view image analysis and camera pose estimation
2. Generative AI & Content Creation
- Fine-tune generative models for visual and marketing asset creation
- Build text-to-image and image-to-image model pipelines
- Generate AI-based product descriptions, tags, and metadata
- Work with diffusion models, GANs, and transformer architectures
- Develop texture generation, style transfer, and image editing tools
- Build synthetic data generation pipelines
- Experiment with the latest foundation models and diffusion techniques
3. Intelligent Automation & ML Systems
- Build end-to-end automation pipelines for large-scale product catalog processing
- Develop recommendation and personalization models
- Implement automated workflows for quality control, moderation, and validation
- Build predictive models for engagement and conversion
- Implement anomaly detection and platform monitoring
- Design continuous learning and self-improving systems
4. Production ML Infrastructure
- Deploy and optimize ML models on AWS
- Build scalable inference pipelines with low latency and high throughput
- Implement model versioning, A/B testing, and CI/CD for ML
- Create data pipelines for annotation, augmentation, and quality control
- Optimize models for speed, efficiency, and cost
- Build monitoring systems for model drift, quality, and performance
- Develop APIs and microservices for ML model serving
5. Research & Innovation
- Explore the latest AI/ML trends and emerging models
- Prototype rapidly using state-of-the-art models such as GPT-4V, Diffusion, and SAM
- Integrate open-source tools into the production stack
- Run feasibility experiments and influence model architecture decisions
- Document learnings and share insights internally
Technical Stack
AI / ML Frameworks
- PyTorch, TensorFlow, Hugging Face
- OpenCV, YOLO, Detectron2
- Stable Diffusion, ControlNet, Diffusers
- scikit-learn, XGBoost
Deployment & Infrastructure
- FastAPI, ONNX, TorchScript, TensorRT
- AWS services including SageMaker, Lambda, EC2, and S3
- Docker and Kubernetes
- PostgreSQL, Redis, MongoDB, Pinecone
Languages & APIs
- Python (primary)
- JavaScript / Node.js (working knowledge)
- REST, GraphQL, WebSocket APIs
Nice to Have (3D / Graphics)
- Understanding of rendering pipelines
- Familiarity with glTF or USDZ formats
- Experience with Three.js or Unity / Unreal
What We’re Looking For
Must-Haves
- 5–8+ years of experience in AI/ML with a strong computer vision background
- Deep expertise in PyTorch or TensorFlow
- Experience deploying production ML systems
- Strong understanding of CNNs, transformers, detection, and segmentation models
- Hands-on experience with diffusion models or GANs
- Strong Python skills and ML system design experience
- Cloud experience with AWS, GCP, or Azure
- Proven track record of shipping ML-powered products
- Passion for experimenting with emerging AI models
Highly Desirable
- Experience in e-commerce, retail imaging, or content pipelines
- Background in automation and intelligent workflow systems
- Experience with recommendation or personalization systems
- Familiarity with multimodal models combining vision and language
- Experience with neural rendering or 3D generation
- Open-source contributions or research publications
- Experience optimizing real-time inference
- Strong understanding of MLOps practices
- Ability to build end-to-end ML-driven product features
Problems You’ll Solve
- Automating large-scale product image processing
- Generating high-quality product visuals at scale
- Extracting structured attributes from image datasets
- Reducing manual processes through intelligent automation
- Optimizing inference speed and infrastructure cost
- Personalizing user experiences using ML
- Monitoring and evaluating ML models reliably in production
Why Ctruh
- Work across computer vision, generative AI, automation, and NLP
- Use cutting-edge models and a modern AI stack
- High-impact role influencing millions of shoppers
- Culture focused on experimentation and rapid iteration
- Strong learning environment with research exposure
- Small engineering team with high ownership and visibility
- Supported by Microsoft, NVIDIA, Google, and AWS
Location & Culture
- Location: Bengaluru
- Schedule: 6 days a week (5 days in office, Saturdays work-from-home)
- Culture: Fast-paced, experimentation-driven, and execution-focused
- Team: Highly skilled engineers focused on impact
- Resources: GPU compute, modern tooling, and research access
The Ideal Candidate
You are an AI builder who enjoys experimenting and shipping real systems. You have worked with diffusion models, vision transformers, SAM, GPT-4 Vision, and similar technologies. You are comfortable switching between computer vision, generative models, automation systems, and production ML pipelines.
You care about impact — building models that improve real product experiences. You move quickly, choose the right tools for the problem, prototype rapidly, and optimize systems for production reliability.
You thrive in environments where you can innovate continuously and own AI systems end-to-end.
We are seeking a highly skilled and motivated Full Stack Developer with strong proficiency in React.js for front-end development and Java (Spring Boot) for back-end services. The ideal candidate will be responsible for designing, developing, and maintaining scalable web applications, ensuring responsiveness and performance across the stack.
Key Responsibilities:
- Develop and maintain front-end web applications using React.js, Redux, Elastic Serach, TypeScript, HTML5, and CSS3.
- Design and implement RESTful APIs and microservices using Java, Spring Boot, and related frameworks.
- Collaborate with UI/UX designers, product managers, and QA to translate business requirements into technical solutions.
- Optimize applications for maximum speed and scalability.
- Integrate with third-party APIs, services, and databases.
- Write clean, maintainable, and testable code following best practices.
- Conduct code reviews, unit testing, and participate in system design.
- Troubleshoot and debug production issues as needed.
- Participate in Agile/Scrum development lifecycle including sprint planning, stand-ups, and retrospectives.
● You will be a key member in building modern web application platforms.
● Building user interfaces for management products
● Creating wireframes, prototypes based on the requirements.
● Building api for UI backend.
● Provide assistance in the up-gradation and maintenance of web applications.
Job Requirements
● 3 to 5 years of web development experience is required.
● Hands-on experience with api and microservice development.
● Proficiency with fundamental front-end languages such as JavaScript, HTML, CSS.
● Proficiency with JavaScript frameworks such as ReactJs.
● Proficiency with server-side languages such as NodeJs, Java, GoLang, etc.
● Exposure to wireframing and prototyping.
● Familiarity with database technology such as MongoDB.
● Good to have:
1. Experience in UX design.
2. Working experience on Linux environments.
3. Working experience on Docker and Kubernetes.
4. Working experience in microservices.
5. Knowledge of the networking domain
WHO YOU ARE
To be successful in this role, you’ll need to have the following skills:
· Love for coding: A fanatic about writing beautiful and scalable code.
· A sense of analytics: Strong analytical and troubleshooting skills. Should be resourceful, innovative and inventive.
· Dynamic: Should be comfortable in dealing with lots of moving pieces. Have exquisite attention to detail, and are comfortable learning new technologies and systems.
· Team player: Knack for influencing without being authoritative. Pitch in wherever the team needs help, from writing blog posts to supporting customers.
· Accountability: High sense of ownership for your code and relentlessness to deliver projects with high business impact.
KEY QUALIFICATIONS
· BE/BTech in Computer Science or related field.
· 5+ years of professional production and development experience with leading-edge server and database technologies (e.g., Python, Java, Node.js, Scala, Spring Boot, MySQL, and NoSQL databases).
KEY SKILLS
· Strong computer system analysis and design skills in current methodologies and patterns Experience with professional production cloud (AWS preferred).
· Experience with RESTful Services and APIs.
Minimum of 6 years of experience in software development. Proficiency in developing declarative and component-based SPAs using Vue.js. Experience with front-end technologies such as HTML, CSS, JavaScript, and TypeScript. Expertise in Vue.js, including Vuex for state management and Vue Router for navigation. Strong understanding of Java and experience with Spring Boot framework. Knowledge of RESTful APIs and microservices architecture. Knowledge of Spring Security framework for implementing authentication and authorization in Spring-based applications. Experience with Keycloak and access management solutions for securing web applications. Understanding of OAuth and OpenID Connect protocols for single sign-on (SSO) authentication. Ability to integrate and configure Keycloak with Spring Boot applications to manage user authentication and authorization. Experience with JSON Web Tokens (JWT) for secure transmission of authentication data between client and server. Bachelor's degree in Computer Science, Engineering, or related field.
Technical Skills Required:
- A graduate in computers or Engineering from a reputed university.
- Hands-on experience in Microsoft C#.Net technology.
- Hands-on experience in C#, WPF, MVVM architecture
- Knowledge of TCP/IP socket programming is a plus
- Strong in OOPs concept & SQL Server.
- Windows desktop application, Dot Net, C#, Entity Framework, WPF, XAML, Unity3D.
- Building structural and architectural domain knowledge, Automobile domain knowledge
- Microsoft certification on Azure (blob storage)
- Fair understanding of HTML, CSS, Web Application, Windows Store App, Design Patterns
Objectives :
- Building and setting up new development tools and infrastructure
- Working on ways to automate and improve development and release processes
- Testing code written by others and analyzing results
- Ensuring that systems are safe and secure against cybersecurity threats
- Identifying technical problems and developing software updates and ‘fixes’
- Working with software developers and software engineers to ensure that development follows established processes and works as intended
- Planning out projects and being involved in project management decisions
Daily and Monthly Responsibilities :
- Deploy updates and fixes
- Build tools to reduce occurrences of errors and improve customer experience
- Develop software to integrate with internal back-end systems
- Perform root cause analysis for production errors
- Investigate and resolve technical issues
- Develop scripts to automate visualization
- Design procedures for system troubleshooting and maintenance
Skills and Qualifications :
- Degree in Computer Science or Software Engineering or BSc in Computer Science, Engineering or relevant field
- 3+ years of experience as a DevOps Engineer or similar software engineering role
- Proficient with git and git workflows
- Good logical skills and knowledge of programming concepts(OOPS,Data Structures)
- Working knowledge of databases and SQL
- Problem-solving attitude
- Collaborative team spirit
Talent Acquisition:
● Create a network of talent from multiple disciplines
● Creatively and innovatively communicate about the company and the positions to
candidates of all departments (tech/nontech) and all levels
● Focus on giving candidates a good hiring experience
● Tactical to create a healthy pool from different channels for multiple positions at
the same time
● Network with other peer recruiters to groom your skills
Generalist Role:
● Create organization-wide policies and making sure 100% adherence
● Handle payroll and other statutory compliances
● Ensure the entire team is aligned with the vision and mission of the company
● Support micro teams with their specific people-related problems
● Create performance metrics, track, monitor and improve the performance of teams
and team members
Who are you?
To be successful in this role, you:
● Have 4+ years of experience hiring tech/nontech roles for product
companies/startups
● Are Creative, curious and enthusiastic
● Great communication skills (verbal and written)
● Are charismatic people person who can talk to anyone;
● Have exceptional analytical skills
● You are someone who is high on ownership and takes pride in building great
teams.
● You understand the business needs and priorities to help get the right people in
team
● Have a strong entrepreneurial spirit and the ability to creatively think and hustle to
achieve goals





