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We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.

Responsibilities:

Provide exceptional customer service:

·     Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.

·     Respond promptly and effectively to customer concerns, striving to exceed their expectations.

Manage customer relationships:

·     Develop a deep understanding of customer needs, preferences, and pain points.

·     Build and maintain strong relationships with customers, stakeholders, partners, and bank management.

·     Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.

Resolve customer issues:

·     Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.

·     Collaborate with relevant departments to address complex issues and ensure prompt resolution.

·     Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.

Coordinate with internal teams:

·     Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.

·     Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.

·     Share customer feedback with relevant teams to contribute to product/service enhancements.

Excellent communication skills:

·     Exceptional verbal and written communication abilities.

·     Active listening skills to understand customer needs and concerns.

·     Ability to articulate complex ideas and solutions in a clear and concise manner.

·     Strong interpersonal skills:

Passionate about delivering exceptional customer service and exceeding customer expectations.

Ability to empathize with customers and provide tailored solutions to their unique needs.

Problem-solving and conflict-resolution skills:

Willingness to work in a fast-paced and dynamic environment.

Ability to adapt to changing priorities and handle unexpected situations with composure.

Previous customer service experience is preferred but not mandatory.

If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.

Role: Data Analyst (Apprentice - 1 Year contract)

Location: Bangalore, Hybrid Model

Job Summary: Join our team as an Apprentice for one year and take the next step in your career while supporting FOX’s unique corporate services and Business Intelligence (BI) platforms. This role offers a fantastic opportunity to leverage your communication skills, technical expertise, analytical and problem-solving competencies, and customer-focused experience.

Key Responsibilities:

·     Assist in analyzing and solving data-related challenges.

·     Support the development and maintenance of corporate service and BI platforms.

·     Collaborate with cross-functional teams to enhance user experience and operational efficiency.

·     Participate in training sessions to further develop technical and analytical skills.

·     Conduct research and analysis to identify trends and insights in data.

·     Prepare reports and presentations to communicate findings to stakeholders.

·     Engage with employees to understand their needs and provide support.

·     Contribute insights and suggestions during team meetings to drive continuous improvement.

Qualifications:

·     Bachelor’s degree in Engineering (2024 pass-out).

·     Strong analytical and technical skills with attention to detail.

·     Excellent communication skills, both verbal and written.

·     Ability to work collaboratively in a team-oriented environment.

·     Proactive attitude and a strong willingness to learn.

·     Familiarity with data analysis tools and software (e.g., Excel, SQL, Tableau) is a plus.

·     Basic understanding of programming languages (e.g., Python, R) is an advantage.

Additional Information:

• This position offers a hybrid work model, allowing flexibility between remote and in-office work.
• Opportunities for professional development and skill enhancement through buddy and mentorship.
• Exposure to real-world projects and the chance to contribute to impactful solutions.
• A supportive and inclusive team environment that values diverse perspectives.

Requirements:

• A minimum of 3+ years of proven experience with Zoho CRM is a mandatory requirement; you must be an expert in the platform.
• Hands-on experience with coding and development within Zoho CRM (e. g., Deluge scripting, API integration, custom functions, and workflow automation).
• Strong understanding of sales processes and how to optimize them using CRM systems.
• Proficient in analyzing data, generating reports, and using data to drive decisions.
• Familiarity with BigQuery or similar data warehousing platforms for processing and analyzing large datasets is advantageous.
• Ability to work cross-functionally with sales, marketing, and customer success teams, as well as technical staff.
• Strong problem-solving skills with a proactive approach to identifying and fixing CRM-related issues.
• Bachelor's degree in a relevant field (e. g., IT, Computer Science, Business Management).
• Preferred: Experience working in a SaaS environment is a plus.

Key Responsibilities:

• Design, implement, and maintain server-side applications, APIs, and databases.
• Collaborate with front-end developers to integrate user-facing elements with server-side logic.
• Develop RESTful APIs, GraphQL, or other web services that integrate with databases and external services.
• Write clean, efficient, and reusable code while following best practices for backend development.
• Optimize applications for speed and scalability.
• Ensure the security of applications, databases, and data handling practices.
• Troubleshoot and debug issues in production and development environments.
• Write unit and integration tests to ensure the reliability and stability of the backend code.
• Work with databases (SQL or NoSQL) and optimize database queries for performance.
• Implement caching mechanisms to improve application performance.
• 
  

Role – Sr. Devops Engineer

Location - Bangalore

Experience 5+ Years

Responsibilities

• Implementing various development, testing, automation tools, and IT infrastructure
• Planning the team structure, activities, and involvement in project management activities.
• Defining and setting development, test, release, update, and support processes for DevOps operation
• Troubleshooting techniques and fixing the code bugs
• Monitoring the processes during the entire lifecycle for its adherence and updating or creating new processes for improvement and minimizing the wastage
• Encouraging and building automated processes wherever possible
• Incidence management and root cause analysis.
• Selecting and deploying appropriate CI/CD tools
• Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline (CI/CD Pipeline)
• Mentoring and guiding the team members 
• Monitoring and measuring customer experience and KPIs

Requirements

• 5-6 years of relevant experience in a Devops role.
• Good knowledge in cloud technologies such as AWS/Google Cloud.
• Familiarity with container orchestration services, especially Kubernetes experience (Mandatory) and good knowledge in Docker.
• Experience administering and deploying development CI/CD tools such as Git, Jira, GitLab, or Jenkins.
• Good knowledge in complex Debugging mechanisms (especially JVM) and Java programming experience (Mandatory)
• Significant experience with Windows and Linux operating system environments
• A team player with excellent communication skills.

Casandra Architeture- 7+ Yrs- Bangalore

Strong knowledge of Cassandra Architecture including read/write paths, hinted handoffs, read repairs, compaction, cluster/replication strategies, client drivers, caching, GC Tuning.

                Experience in writing queries and performance tuning.

                Experience in handling real time Cassandra clusters, debugging and resolution of issues.

                Experience in implementing Keyspaces, Table, Indexes, security, data models & access administration.

                Knowledge in cassandra backup and recovery.

                Good communication skills.

About us: 

At Priori Capital , we are building The financial SaaS for the Businesses operating with digital assets by empowering the teams to operate in an  effective, efficient and error-free manner by bringing all things finance on one platform. We aim to solve digital asset management for institutions offering cryptographic security, user management setup and secure access to the blockchain ecosystem.

We’re looking for someone passionate about driving innovation and solving exciting problems.

What are you joining: 

We are currently in a fast-paced growth environment where the only constant is evolution!

Our team includes individuals with experience in internationally known blockchain and fintech companies like Polygon (Matic), udaanCapital, Iris, Infosys, Cognizant etc.

We are an early stage start-up with funding from founders of Polygon and a part of the Kira community.

• Competitive analysis, extensive user research and process map building to architect the product offering
• Identifying design problems and setting a track of solving them with product development cycles
• Designing UX flows, creating wireframes, polished UIs, and prototypes enabling our teams to swiftly iterate and test ideas
• Align stakeholders on design ideas, concepts and product solutions
• Developing and maintaining documentation regarding user research, customer journeys and touch points, and style guidelines of the product

• Experience of 3+ years in designing Enterprise solutions or B2B products or complex B2C fintech products or productivity tools
• You have prior experience as a UI/UX designer and a strong portfolio of related projects.
• You are proficient in using Figma or similar tools
• You have experience in building products based on user research
• You have excellent communication skills and can clearly articulate your ideas, designs, and suggestions.
• You are a strong team player who can collaborate effectively with different stakeholders.

• Competitive Salary
• Work from anywhere
• Flexible work hours
• Self-managed leave policy
• Focus on Work-life Balance
• Learning Budget to hone a skill or learn new ones
• Be a part of fast growing environment

We are looking for an outstanding Big Data Engineer with experience setting up and maintaining Data Warehouse and Data Lakes for an Organization. This role would closely collaborate with the Data Science team and assist the team build and deploy machine learning and deep learning models on big data analytics platforms.

Roles and Responsibilities:

• Develop and maintain scalable data pipelines and build out new integrations and processes required for optimal extraction, transformation, and loading of data from a wide variety of data sources using 'Big Data' technologies.
• Develop programs in Scala and Python as part of data cleaning and processing.
• Assemble large, complex data sets that meet functional / non-functional business requirements and fostering data-driven decision making across the organization.  
• Responsible to design and develop distributed, high volume, high velocity multi-threaded event processing systems.
• Implement processes and systems to validate data, monitor data quality, ensuring production data is always accurate and available for key stakeholders and business processes that depend on it.
• Perform root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Provide high operational excellence guaranteeing high availability and platform stability.
• Closely collaborate with the Data Science team and assist the team build and deploy machine learning and deep learning models on big data analytics platforms.

Skills:

• Experience with Big Data pipeline, Big Data analytics, Data warehousing.
• Experience with SQL/No-SQL, schema design and dimensional data modeling.
• Strong understanding of Hadoop Architecture, HDFS ecosystem and eexperience with Big Data technology stack such as HBase, Hadoop, Hive, MapReduce.
• Experience in designing systems that process structured as well as unstructured data at large scale.
• Experience in AWS/Spark/Java/Scala/Python development.
• Should have Strong skills in PySpark (Python & SPARK). Ability to create, manage and manipulate Spark Dataframes. Expertise in Spark query tuning and performance optimization.
• Experience in developing efficient software code/frameworks for multiple use cases leveraging Python and big data technologies.
• Prior exposure to streaming data sources such as Kafka.
• Should have knowledge on Shell Scripting and Python scripting.
• High proficiency in database skills (e.g., Complex SQL), for data preparation, cleaning, and data wrangling/munging, with the ability to write advanced queries and create stored procedures.
• Experience with NoSQL databases such as Cassandra / MongoDB.
• Solid experience in all phases of Software Development Lifecycle - plan, design, develop, test, release, maintain and support, decommission.
• Experience with DevOps tools (GitHub, Travis CI, and JIRA) and methodologies (Lean, Agile, Scrum, Test Driven Development).
• Experience building and deploying applications on on-premise and cloud-based infrastructure.
• Having a good understanding of machine learning landscape and concepts. 

Qualifications and Experience:

Engineering and post graduate candidates, preferably in Computer Science, from premier institutions with proven work experience as a Big Data Engineer or a similar role for 3-5 years.

Certifications:

Good to have at least one of the Certifications listed here:

    AZ 900 - Azure Fundamentals

    DP 200, DP 201, DP 203, AZ 204 - Data Engineering

    AZ 400 - Devops Certification