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at Upswing Financial Technologies Private Limited
We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.
Responsibilities:
Provide exceptional customer service:
· Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.
· Respond promptly and effectively to customer concerns, striving to exceed their expectations.
Manage customer relationships:
· Develop a deep understanding of customer needs, preferences, and pain points.
· Build and maintain strong relationships with customers, stakeholders, partners, and bank management.
· Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.
Resolve customer issues:
· Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.
· Collaborate with relevant departments to address complex issues and ensure prompt resolution.
· Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.
Coordinate with internal teams:
· Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.
· Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.
· Share customer feedback with relevant teams to contribute to product/service enhancements.
Excellent communication skills:
· Exceptional verbal and written communication abilities.
· Active listening skills to understand customer needs and concerns.
· Ability to articulate complex ideas and solutions in a clear and concise manner.
· Strong interpersonal skills:
Passionate about delivering exceptional customer service and exceeding customer expectations.
Ability to empathize with customers and provide tailored solutions to their unique needs.
Problem-solving and conflict-resolution skills:
Willingness to work in a fast-paced and dynamic environment.
Ability to adapt to changing priorities and handle unexpected situations with composure.
Previous customer service experience is preferred but not mandatory.
If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.
Exp: 10+ Years
CTC: 1.7 LPM
Location: Pune
SnowFlake Expertise Profile
Should hold 10 + years of experience with strong skills with core understanding of cloud data warehouse principles and extensive experience in designing, building, optimizing, and maintaining robust and scalable data solutions on the Snowflake platform.
Possesses a strong background in data modelling, ETL/ELT, SQL development, performance tuning, scaling, monitoring and security handling.
Responsibilities:
* Collaboration with Data and ETL team to review code, understand current architecture and help improve it based on Snowflake offerings and experience
* Review and implement best practices to design, develop, maintain, scale, efficiently monitor data pipelines and data models on the Snowflake platform for
ETL or BI.
* Optimize complex SQL queries for data extraction, transformation, and loading within Snowflake.
* Ensure data quality, integrity, and security within the Snowflake environment.
* Participate in code reviews and contribute to the team's development standards.
Education:
* Bachelor’s degree in computer science, Data Science, Information Technology, or anything equivalent.
* Relevant Snowflake certifications are a plus (e.g., Snowflake certified Pro / Architecture / Advanced).
Sales & Marketing Engineer – Building Automation Solutions
| 🕒 Experience: 8–10 Years
About the Role
We are seeking a dynamic Sales & Marketing Engineer with proven expertise in Building Automation Solutions & ELV Project Sales. The ideal candidate will drive business growth, build strong client relationships, and deliver tailored automation solutions to meet customer needs.
Key Responsibilities
- Develop and implement sales & marketing strategies for Building Automation Solutions (BAS).
- Identify and convert new business opportunities across target industries.
- Build and maintain strong client relationships; conduct product demos & presentations.
- Provide technical support during pre-sales and post-sales stages.
- Conduct market research, analyze competitor activities, and gather customer insights.
- Achieve and exceed assigned sales targets.
Qualifications
- Bachelor’s in Instrumentation / Electronics / Automation Engineering (or related field).
- 8–10 years of experience in Sales & Marketing of BAS/ELV systems.
- Strong technical knowledge of HVAC, BMS & Automation Products.
- Excellent communication, presentation, and negotiation skills.
Job Description:-
- Should collaborate with Business solution architect on functional and technical design specifications while providing subject matter expertise to the Business and developers throughout the engagement
- Should have hands-on experience as this role requires significant technical experience and abilities with Salesforce Marketing Cloud and related cloud technologies
- Should have Salesforce Marketing Cloud Products Knowledge such as Journey Builder, Email Studio, Interaction Studio, Audience Studio, Salesforce Social and Advertising Studio, Pardot, Datorama, etc
- Advanced understanding of marketing automation technology including SFMC ecosystem, data models, common integrations and third-party technology solutions
- Bachelor’s degree or master’s degree.
- 2+ years in an advanced Salesforce Marketing Cloud experience.
- Prefer to have Salesforce Marketing Cloud Certifications.
- Working knowledge of Health Cloud, Sales Cloud, Service Cloud, Communities, Force.com, Einstein and Tableau will provide an edge.
- Oracle HCM Techno-Functional Consultant, core HR, Payroll, Fast Formula, OTL and SSHR, Oracle HCM Cloud advanced tools (HCM Extracts, HDL, PBL,
BI Publisher, OTBI, Application Security, Page Composer, Page Configurator, REST APIs, SOAP, Webservices)
IndiaMART is India's largest online B2B marketplace, connecting buyers with sellers. Over the last 25 years, we have been continuously evolving our platform using sophisticated business-enablement technologies to make doing business easy. Our credo, 'Bada Aasaan Hai,' appropriately depicts our approach. With 76 million product offerings and 6.7 million responsive supplier base, we provide ease and convenience to our 138 million buyers. Our IPO was a thumping success in 2019, reaffirming the trust of our users and investors alike. Headquartered in Noida, we have 3,000+ employees located across 32 offices in the country.
Position Description:
This position allows you to build new clients for the organization, build rapport and trust in both yourself and the company. Our top sales professionals are passionate and driven in order to produce top results, all the while maintaining integrity. Our sales professionals focus on face-to-face sales presentations as they provide our clients an opportunity to know IndiaMART & value addition IndiaMART can bring to their respective business. Position holder will be an individual contributor, responsible to drive sales activities within assigned region.
Job Summary:
- To generate leads from given database & Identify decision makers within targeted leads and initiate the sales process.
- To penetrate all targeted accounts and originate sales opportunities for the company's products and services.
- To set up and deliver sales presentations, product/service demonstrations on daily basis.
- To ensure systematic follow-up with the client organizations to take the sales pitch to time-bound closure.
- To be an interface between the customer and internal support teams to ensure that the customer receives the best possible service from the company.
- To ensure that all payments are collected as per the company's payment terms.
- Ensure adherence to sales processes and requirements.
- Field sales
Knowledge:
- Knowledge and application of sales techniques such as: Rapport building, selling on emotion, building value in the product, and closing the sale
. • Keen understanding of the business and technical contexts in which key accounts are situated
. • Business advisor to your customers.
Skills:
- Quick thinking and problem-solving skills
- Excellent verbal communication skills
- Excellent active listening skills
- Innovative vision and foresight to anticipate and create new opportunities that resonate with your customer.
Attitude & Behavior:
- Positive and enthusiastic attitude
- Handles Rejection well
- Customer focus and result oriented approach
Qualifications/Eligibility
MBA Freshers or Any degree with 1-year Experience in Field Sales
60% in 10th & 12th
*ctc upto 3.9LPA*
Location - Mumbai
Weekly Incentives
Employment Type
Full-time


- Relevant Experience : Minimum 2 Years
- You have prior experience developing and working on consumer facing web/app products
- Hands-on experience on Python. Exceptions can be made if you’re really good on any other language with experience on building web/app based tech products
- Experience in at least one of the following frameworks - Django, Flask, Falcon, web2py, Twisted, Tornado
- Working knowledge of MySQL, MongoDB, Redis
- Good understanding of Data Structures, Algorithms and Operating Systems
- You've worked with core AWS services in the past and have experience with EC2, ELB, AutoScaling, CloudFront, S3
- You can dabble in Frontend codebases using HTML, CSS and Javascript
- You love doing things efficiently. At Fynd, the work you do will have a disproportionate impact on the business. We believe in systems and processes that let us scale our impact to be larger than ourselves
- You might not have experience with all the tools that we use but you can learn those given the guidance and resources
Utilize native third party SDKs in NativeScript
- Experience in JavaScript and AngularJS/Angular 4 / Angular 2 & in NativeScript
- Implement real-time cross-platform mobile and web applications. Develop User interfaces for Modern Rich Internet Applications with the latest Front End Technologies
- Perform product analysis and development tasks of increasingly complex nature which may require extensive research and analysis.
- Writing tested and documented JavaScript, HTML and CSS
- Make design and technical decisions for AngularJS projects.
- Develop application code and unit test in the AngularJS, Rest Web Services and Java technologies for the Application Development Center.
- Work closely with UX/UI designer to keep continuity across mobile / web / desktop


Must Have
Degree in Computer Science or related field.
3 - 4 years’ experience in Angular or React.
Expertise in responsive and adaptive front end design and development. Proficiency in HTML, CSS, JavaScript, and jQuery.
Experience is RESTful web services.
Understanding of key design principles.
Experience in version control using Git, CI-CD principles.
Good problem-solving skills.
Excellent verbal communication skills.
Good interpersonal skills.
Nice to have
Experience with graphic design applications such as Adobe Illustrator. Understanding of SEO principles.
Knowledge of Cloud technologies like AWS or Azure.