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We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.

Responsibilities:

Provide exceptional customer service:

·     Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.

·     Respond promptly and effectively to customer concerns, striving to exceed their expectations.

Manage customer relationships:

·     Develop a deep understanding of customer needs, preferences, and pain points.

·     Build and maintain strong relationships with customers, stakeholders, partners, and bank management.

·     Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.

Resolve customer issues:

·     Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.

·     Collaborate with relevant departments to address complex issues and ensure prompt resolution.

·     Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.

Coordinate with internal teams:

·     Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.

·     Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.

·     Share customer feedback with relevant teams to contribute to product/service enhancements.

Excellent communication skills:

·     Exceptional verbal and written communication abilities.

·     Active listening skills to understand customer needs and concerns.

·     Ability to articulate complex ideas and solutions in a clear and concise manner.

·     Strong interpersonal skills:

Passionate about delivering exceptional customer service and exceeding customer expectations.

Ability to empathize with customers and provide tailored solutions to their unique needs.

Problem-solving and conflict-resolution skills:

Willingness to work in a fast-paced and dynamic environment.

Ability to adapt to changing priorities and handle unexpected situations with composure.

Previous customer service experience is preferred but not mandatory.

If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.

Roles & Responsibilities:

Job Description:

• Adobe has three cloud solutions: Creative Cloud, Document Cloud and Marketing Cloud. As part of Adobe’s Global Business Direct (GBD) process, the Inbound Sales Manager (ISM) is responsible to handle the sales for two out of these: Creative Cloud and Document Cloud. Sales can be made through multichannel: inbound chats, calls and emails across different Geos like NA, EMEA and APAC. While new customer acquisition always remains a priority, an ISM also needs to be able to up-sell/cross sell to existing customers by way of consultative selling.
  
  Responsibilities:
  
  
• An Inbound Sales Manager is accountable for driving and generating revenue for the business unit working on inbound sales inquiries on phone calls or chats
• Deliver the quarterly target as assigned by the business and achieve growth on critical products like Adobe Sign, Substance and Stock
• Generate incremental revenue from the existing customers by up-selling additional products and services
• Understands pipeline management, working on opportunities/leads on SalesForce and be able to present a report on a weekly basis to the leadership team
• Maintain exceptional level of service quality through CSAT(Customer satisfaction)
• Identify opportunities where a product specialist team can be involved to increase the deal size. Set up and attend the demos with them
• Should be well versed with Adobe’s solution/products that he/she will be responsible to position or sell
  
  

Requirements:

• Graduation is a must for this role

• Should have excellent communication and presentation skills

• Proven quick learner, who can understand and be able to position Adobe products and newage Solutions

• An ideal candidate should be "passionate" about inside sales as a profession & a believer in the ideology that inside sales is the present & future of sales

• Should have the skills to engage a customer and seek more areas of revenue

realization(value selling Vs. Transaction selling)

• Preferred experience in North American sales/support process and understanding the nuances of selling in this region

• Should multitask and be comfortable switching between phone and chat to address multiple customer queries at the same time

• Candidates with prior IT Sales background with an understanding of SaaS and licensing will be a plus

• Should possess sound understanding of the sales cycle/Inside Sales model and consultative selling approach. Basic understanding of sales techniques like BANT, Sales funnel, and pipeline management is desired

• Should be willing to work in all Geos: NA, APAC and EMEA

• Should have a minimum typing speed of 40 words per minute for Chat

Job description

Opening for PHP developer at Navi Mumbai -Belapur

Work Mode- Hybrid

Notice period- Immediate - 15 days

Role & responsibilities

• Integration of user-facing elements developed by front-end developers
• Build efficient, testable, and reusable PHP modules
• Solve complex performance problems and architectural challenges
• Integration of data storage solutions

Skills And Qualifications:

• Strong knowledge of PHP web frameworks (such as Laravel)
• Familiarity with MYSQL databases and their declarative query languages
• Proficient understanding of code versioning tools, such as Git
• Strong knowledge of the common PHP or web server exploits and their solutions
• Knowledge of object-oriented PHP programming

As the Technical Content and copywriter at Alt Mobility, you would be a key player in shaping our brand's narrative by creating technical content that effectively communicates the value and benefits of our fleet maintenance solutions to a diverse audience. You will work closely with the founders, engineering, and marketing teams to develop compelling content that showcases our technical expertise and commitment to sustainability.

Responsibilities:

• Develop and execute technical and comprehensive content strategy that aligns with our brand identity and company objectives.
• Write clear, persuasive, and engaging copy for various marketing materials, including websites, product descriptions, brochures, emails, social media, and more.
• Create thought leadership articles, whitepapers, case studies, and blog posts to showcase our expertise and drive engagement within the B2B space.
• Collaborate with cross-functional teams to gather insights, technical details, and product information to inform your content creation.
• Translate complex technical concepts into accessible and engaging content for diverse audiences.
• Optimise content for SEO to ensure maximum visibility and organic reach.
• Edit and proofread content to ensure accuracy, consistency, and adherence to brand guidelines.
• Stay current with industry trends, competitive analysis, and emerging topics to inform your content strategy.
• Contribute to brainstorming sessions and creative discussions to generate innovative content ideas.
• Manage multiple projects and deadlines, adapting your writing style to suit different channels and target audiences.

Qualifications:

• At least 3+ years of experience in the technical content and copywriting role in a 0-1 stage product start-up or from an automotive/EV background.
• Proven portfolio showcasing a range of written content, including web copy, articles, blog posts, and marketing materials.
• Bachelor's degree in Marketing, Communications, English, Journalism, or a related field (Master's degree and Engineering is a plus).
• Strong storytelling and narrative-building skills, with the ability to create compelling and informative content.
• Exceptional writing, editing, and proofreading abilities.
• Familiarity with SEO principles and best practices for content optimization.
• Creative thinker with the ability to convey technical information in an accessible and engaging manner.
• Proficiency in using digital marketing tools.

Why should you join us?

• The Sector: EVs are the next big thing to disrupt the transportation sector. You will be working at the intersection of mobility, data science and finance.
• Growth: The experienced founding team has deep insights about the sector and is looking at creating India’s largest EV ecosystem platform - consolidating EV, logistics, finance, charging, and OEMs all under a single roof. You will be in the top 50 employees to join the company and witness exponential growth.
• Traction: The company owns a fleet of over 5,000 vehicles across 8 cities in India, managing an AUM of over $8mn in just the last 16 months. The EV sector is growing at a very fast pace and we have positioned ourselves as the leader in this sector. The company is profitable and self-sustainable.
• Investors: Backed by marquee global institutional investors, who will lead the series A as well within the next 12 months.
• We are already making revenues! Ask us how? 
• All of the above perks, along with an insurance plan, a cool office,  a competitive market salary and a great culture to work with a high potential 0-1 stage, collaborative and dynamic startup culture.

Fill this google form: https://forms.gle/B5J9p3uR4m63PQ6T9 

to connect directly with the hiring team

Join us in our mission to transform the future of sustainable mobility. As a Content & Copy Writer, you will play a pivotal role in shaping the landscape of electric vehicles and with focus on building our brand by crafting compelling content and with a passion for driving growth in a dynamic startup environment, we shall together make a positive impact on the world. 

👉 TL; DR: We at Sarva Labs Inc., are looking for Site Reliability Engineers with experience to join our team. As a Protocol Developer, you will handle assets in data centers across Asia, Europe and Americas for the World’s First Context-Aware Peer-to-Peer Network enabling Web4.0. We are looking for that person who will take over the ownership of DevOps, establish proper deployment processes and work with engineering teams and hustle through the Main Net launch.

About Us 🚀

Imagine if each user had their own chain with each transaction being settled by a dynamic group of nodes who come together and settle that interaction with near immediate finality without a volatile gas cost. That’s MOI for you, Anon.

Visit https://www.sarva.ai/ to know more about who we are as a company

Visit https://www.moi.technology/ to know more about the technology and team!

Visit https://www.moi-id.life/ , https://www.moibit.io/ , https://www.moiverse.io/ to know more

Read our developer documentation at https://apidocs.moinet.io/

What you'll do 🛠

• You will take over the ownership of DevOps, establish proper deployment processes and work with engineering teams to ensure an appropriate degree of automation for component assembly, deployment, and rollback strategies in medium to large scale environments
• Monitor components to proactively prevent system component failure, and enable the engineering team on system characteristics that require improvement
• You will ensure the uninterrupted operation of components through proactive resource management and activities such as security/OS/Storage/application upgrades

You'd fit in 💯 if you...

• Familiar with any of these providers: AWS, GCP, DO, Azure, RedSwitches, Contabo, Redswitches, Hetzner, Server4you, Velia, Psychz, Tier and so on
• Experience in virtualizing bare metals using Openstack / VMWare / Similar is a PLUS
• Seasoned in building and managing VMs, Containers and clusters across the continents
• Confident in making best use of Docker, Kubernetes with stateful set deployment, autoscaling, rolling update, UI dashboard, replications, persistent volume, ingress
• Must have experience deploying in multi-cloud environments
• Working knowledge on automation tools such as Terraform, Travis, Packer, Chef, etc.
• Working knowledge on Scalability in a distributed and decentralised environment
• Familiar with Apache, Rancher, Nginx, SELinux/Ubuntu 18.04 LTS/CentOS 7 and RHEL
• Monitoring tools like PM2, Grafana and so on
• Hands-on with ELK stack/similar for log analytics

🌱 Join Us

• Flexible work timings
• We’ll set you up with your workspace. Work out of our Villa which has a lake view!
• Competitive salary/stipend
• Generous equity options (for full-time employees)

We are Hiring Shopify Developer

Location: Ahmedabad

• Experience: 2 years + (Min 2 year in Shopify)
• Working Days: 6 days in a week

(Work From Home Full time)

Skill:

Building out custom Shopify themes and modifying pre-existing themes depending on the scope of the project.

Shopify theme customization, Shopify Integration and Upgradation, Maintenance and Support, Shopify Setup & Product Impact

• Strong knowledge of liquid programming language
• Generate custom – tailored Shopify theme and altering pre – existing template.
• Act as Shopify expert, specializing in all facets of the ecommerce platform.
• Strong hands to Install & Customize new Shopify theme.
• Clear concept of HTML5, CSS3, javascript/Jquery.
• Knowledge in other ecommerce platform like Magento, woocommerce, BigCommerce will be preferred.
• Strong hands to Install & Customize new Shopify theme.
• Strong hands to Install & Customize new Shopify theme.

Candidates should be Confident, self -motivated, who work well in team environments.

Excellent communication skills required.

Searce is a modern tech consulting firm that empowers clients to futurify their businesses, leveraging Cloud, AI & Analytics.

• Natural creativity:

The best designers are creative visionaries, people who are capable of stepping back, seeing the big picture, and coming up with new ways of approaching challenges and making positive changes to how the company is managed and marketed.

• Not a CAVEr: 

You are a person that people like to be around. You are not a CAVE (Constantly Against Virtually Everything) personality.

• Say no to HiPPO: 

At Searce, we want people who value everyone’s opinions & perspectives. We don’t want them to get overpowered by HiPPO (Highest Paid Person’s Opinion)

1. Have a point of view and can distinguish between "good" and "great" work.
2. Strong hands-on skills which should range from designing using Photoshop to coding UI mockups. 
3. Hands-on knowledge of front-end technologies: Html 5, CSS, JavaScript.
4. Hands-on knowledge on Photoshop / Illustrator / Dreamweaver / Fireworks / Flash. 
5. A design portfolio demonstrating the breadth and proven experience in product and services marketing communication, workflow and interaction design, visual design work, and a thorough understanding of a good design process is required.
6. Have the ability to work on digital marketing strategies, define workflows, write concepts and content to generate interest in Searce’s products, brands, and services.
7. Have the ability to think strategically, act tactically, and solve problems quickly.
8. Successfully overcome engineering challenges and understand the need for testing and iteration of new user experiences.
9. Have a track record in creating highly functional, user-focused, complete, and desirable experiences and designs.
10. Be able to lead teams through the design process and partner effectively within cross-functional teams.
11. Be innovative, enthusiastic, flexible, and creative.
12. Demonstrate excellent project management and scheduling skills.

Is Education overrated? Yes. We believe so. But there is no way to locate you otherwise. So we might look for at least a Bachelor’s degree in Design (B.Des.).

1. A lead of visual design who envisions and creates the next generation of user interfaces for customer service.
2. A design pioneer, who will invent user interfaces that combine speech, touch, and other modalities to drive intuitive interactions on smartphones, tablets, and other connected consumer devices.
3. The ability to combine strategy with design thinking to deliver an experience like our audience never had before.
4. Bring passion and dedication to his/her job and become a storyteller through exceptional and engaging designs.