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We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.

Responsibilities:

Provide exceptional customer service:

·     Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.

·     Respond promptly and effectively to customer concerns, striving to exceed their expectations.

Manage customer relationships:

·     Develop a deep understanding of customer needs, preferences, and pain points.

·     Build and maintain strong relationships with customers, stakeholders, partners, and bank management.

·     Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.

Resolve customer issues:

·     Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.

·     Collaborate with relevant departments to address complex issues and ensure prompt resolution.

·     Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.

Coordinate with internal teams:

·     Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.

·     Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.

·     Share customer feedback with relevant teams to contribute to product/service enhancements.

Excellent communication skills:

·     Exceptional verbal and written communication abilities.

·     Active listening skills to understand customer needs and concerns.

·     Ability to articulate complex ideas and solutions in a clear and concise manner.

·     Strong interpersonal skills:

Passionate about delivering exceptional customer service and exceeding customer expectations.

Ability to empathize with customers and provide tailored solutions to their unique needs.

Problem-solving and conflict-resolution skills:

Willingness to work in a fast-paced and dynamic environment.

Ability to adapt to changing priorities and handle unexpected situations with composure.

Previous customer service experience is preferred but not mandatory.

If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.

Strong Data Architect, Lead Data Engineer, Engineering Manager / Director Profile

Mandatory (Experience 1) - Must have 10+ YOE in Data Engineering roles, with at least 2+ years in a Leadership role

Mandatory (Experience 2) - Must have 7+ YOE in hands-on Tech development with Java (Highly preferred) or Python, Node.JS, GoLang

Mandatory (Experience 3) - Must have recent 4+ YOE with high-growth Product startups, and should have implemented Data Engineering systems from an early stage in the Company

Mandatory (Experience 4) - Must have strong experience in large data technologies, tools like HDFS, YARN, Map-Reduce, Hive, Kafka, Spark, Airflow, Presto etc.

Mandatory (Experience 5) - Strong expertise in HLD and LLD, to design scalable, maintainable data architectures.

Mandatory (Team Management) - Must have managed a team of atleast 5+ Data Engineers (Read Leadership role in CV)

Mandatory (Education) - Must be from Tier - 1 Colleges, preferred IIT

Mandatory (Company) - B2B Product Companies with High data-traffic

Preferred Companies

MoEngage, Whatfix, Netcore Cloud, Clevertap, Hevo Data, Snowflake, Chargebee, Fractor.ai, Databricks, Dataweave, Wingman, Postman, Zoho, HighRadius, Freshworks, Mindtickle

The Desktop Support Engineer is responsible for providing technical assistance and support related to computer systems, hardware, and software. This role involves troubleshooting issues, resolving user problems, and ensuring optimal performance of desktop environments. Key responsibilities include installing, configuring, and maintaining desktop systems, responding to help desk tickets, and assisting users with software applications and network connectivity. The ideal candidate should possess strong problem-solving skills, excellent communication abilities, and a solid understanding of operating systems and desktop applications. Additionally, familiarity with remote support tools and a commitment to delivering exceptional customer service are essential for success in this position.

About the Role

We are seeking an innovative Data Scientist specializing in Natural Language Processing (NLP) to join our technology team in Bangalore. The ideal candidate will harness the power of language models and document extraction techniques to transform legal information into accessible, actionable insights for our clients.

Responsibilities

• Develop and implement NLP solutions to automate legal document analysis and extraction
• Create and optimize prompt engineering strategies for large language models
• Design search functionality leveraging semantic understanding of legal documents
• Build document extraction pipelines to process unstructured legal text data
• Develop data visualizations using PowerBI and Tableau to communicate insights
• Collaborate with product and legal teams to enhance our tech-enabled services
• Continuously improve model performance and user experience

Requirements

• Bachelor's degree in relevant field
• 1-5 years of professional experience in data science, with focus on NLP applications
• Demonstrated experience working with LLM APIs (e.g., OpenAI, Anthropic, )
• Proficiency in prompt engineering and optimization techniques
• Experience with document extraction and information retrieval systems
• Strong skills in data visualization tools, particularly PowerBI and Tableau
• Excellent programming skills in Python and familiarity with NLP libraries
• Strong understanding of legal terminology and document structures (preferred)
• Excellent communication skills in English

What We Offer

• Competitive salary and benefits package
• Opportunity to work at India's largest legal tech company
• Professional growth in the fast-evolving legal technology sector
• Collaborative work environment with industry experts
• Modern office located in Bangalore
• Flexible work arrangements

Qualified candidates are encouraged to apply with a resume highlighting relevant experience with NLP, prompt engineering, and data visualization tools.

Location: Bangalore, India

Company Profile

Teknobuilt is an innovative construction technology company accelerating Digital and AI platforms to help all aspects of program management and execution for workflow automation, collaborative manual tasks and siloed systems. Our platform has received innovation awards and grants in Canada, the UK and South Korea, and we are at the frontiers of solving key challenges in the built environment and digital health, safety and quality. 

Teknobuilt’s vision is to help the world build better – safely, smartly and sustainably. We are on a mission to modernize construction by bringing Digitally Integrated Project Execution System – PACE and expert services for midsize to large construction and infrastructure projects. PACE is an end-to-end digital solution that helps in Real-Time Project Execution, Health and Safety, Quality and Field management for greater visibility and cost savings. PACE enables digital workflows, remote working and AI-based analytics to bring speed, flow and surety in project delivery.

Job Description

We are looking for an experienced developer in python and python application framework to join our team. You will be developing and mentoring team to develop next micro service application to server global clients for PACE-OS platform. Overall, you’ll strive for efficiency by aligning data systems and application with business goals.

To succeed in this position, you should have good understanding micro service-based architecture to support global traffic and million hits payload, and the ability to database scaling, software design patterns principles and REST Full API development for web application. Developer skills also include familiarity with several python framework like Django or Django-REST or Flask framework.

If you are detail-oriented, love programing challenges with excellent organizational skills and experience in this field, we’d like to hear from you. 

Roles & Responsibilities

·      Developing intelligent, AI driven, and scalable engineering solutions from scratch, partnering with the business to share product vision and goals.

·      Working on high/low-level product designs & roadmaps along with a team of ace developers.

·      Server-side component designing, detailed technical designing, development, testing, implementation, and maintenance.

·      Strong focus on quality by enforcing the code reviews & development best practices/processes.

·      Familiar with Test Driven Development (TDD), will be added advantage to perform the job.

·      Responsible for providing expertise in the software development life cycle, from concept, architecture, design, implementation, & testing.

·      Leading & mentoring scrum teams on a product.

• Responsible for planning the end-to-end technical scope of the product, planning sprint & deliveries.
• Estimates efforts, identify risks & provide technical support whenever needed.
• Demonstrates the ability to multitask & re-prioritize responsibilities based on dynamic requirements.

·      Demonstrated experience in B2B web application development for large enterprises.

·      Good understanding of browser development tools and performance optimization

·      Understanding of Sonar and Code Quality Metrics, Strong focus on quality by enforcing the code reviews & development best practices/processes.

Requirements:

• 3+ years of experience in software system design & development.
• Extensive development experience in Python programming.
• Passionate about learning new technology, domain, and frameworks.
• Should have experience in any of the Python framework like Django or Django-REST or Flask.
• Good have experience in JavaScript technologies. (e.g., ReactJS/Angular/Node/Express etc.).
• Strong fundamentals in Object-Oriented Design and Data Structures.
• Experience in developing RESTful Web services using any framework.
• Experience with working on Agile Software development methodology.
• Prior experience in the leading/mentoring team is preferred.
• Should possess excellent oral, written, problem-solving and analytical skills.
• Understanding of Sonar and Code Quality Metrics
• Education: B.E, B.Tech, MCA Computer/IT

We appreciate your interest in Teknobuilt

Key Responsibilities

• Responsible for achieving both individual and team sales targets.
• Monitor team performance and ensure collective success.
• Conduct cold calling to generate leads and close deals.
• Assist clients with their grievances and ensure timely resolution
• Work across all three domains: Signal Services, Broking, and Copy Trading.
• Develop and implement new sales strategies to drive revenue generation.
• Research and explore global Forex & Comex markets for potential business growth.
• Ensure adherence to company policies, industry regulations, and compliance standards.
• Guide and mentor the team to enhance performance.

Qualifications:

• Minimum Graduate or Post Graduate.
• Proven experience in a client-facing role, preferably in client success, account management, or customer service.
• Excellent communication and interpersonal skills.
• Proficiency in CRM software and other relevant tools.

Perks & Benefits:

• Overseas trip by the company
• Monthly Contest & Trophies.
• Quarterly and Annual Rewards and Recognition. 

Role : Technical Developer

Experience : 6 - 9 years as SAP R3 Technical Developer

Skillset: 

·      Work experience in ABAP(RICEF),  

·      Experience in S-Note Implementation 

·      Expertise in DDIC objects( Tables, Structures, View, View Cluster) 

·      Expertise in debugging 

·      Experience in IDOCs 

·      Experience in BADI implementations, RFC 

·      Experience in Requirement routines, User Exits Enhancements 

·      Very good knowledge on SD module flow(VOFM , Output determination, Pricing) ,  

·      Hands-on experience in OO ABAP 

·      Good knowledge/ experience in O-data Services 

·      Work Experience/ good knowledge of Web-services/ Proxy 

·      Knowledge on Eclipse 

·      Using ABAP 7.5 syntax, ATC and Performance tuning techniques 

  (SM 12)  

·      Good to have knowledge on ADOBE 

·      Good to have S4 transformation knowledge

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Roles and Responsibilities:

• Ability to synthesize complex data into actionable goals and act as the custodian for everything on data and insights.  
•  Ensuring data sanctity through instrumentation and monitoring data quality to meet the business needs of the company Developing and monitoring KPIs for each vertical of the business.
• (Revenue/Sales/Finance/Campaigns/Content/Marketing), and at an overall business level and constantly driving the company towards meeting the KPIs.
• Generating product and user insights and working closely with the Product manager to make product and design decisions
• Having a product out view towards problem-solving – Market and competitor research to understand the trends in product design, continuous A/B testing to grow the product KPIs, etc
•  Owning and improving the core issues related to the product.
• Create and maintain client relationships.
• Stay up to date with new products/services and competitors
• Interpersonal skills to work closely with various stakeholders who may have competing interests

Requirements:

• Previous experience in Business / Systems Analysis or Quality Assurance
• 2-5 years of experience
• A degree in IT / Computer Science
• Proven experience in eliciting requirements and testing
• Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
• Solid experience in writing SQL queries
• Basic knowledge in generating process documentation
•  Strong written and verbal communication skills including technical writing skills

Life at Rezo.AI:

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
•  A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites and blow off steam with your work buddies.

Perks & Benefits:

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship. Get the best-in-class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here:

http://www.rezo.ai/" target="_blank">www.rezo.ai

Flux Auto builds autonomous vehicle technology for commercial and industrial applications.