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at Upswing Financial Technologies Private Limited
We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.
Responsibilities:
Provide exceptional customer service:
· Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.
· Respond promptly and effectively to customer concerns, striving to exceed their expectations.
Manage customer relationships:
· Develop a deep understanding of customer needs, preferences, and pain points.
· Build and maintain strong relationships with customers, stakeholders, partners, and bank management.
· Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.
Resolve customer issues:
· Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.
· Collaborate with relevant departments to address complex issues and ensure prompt resolution.
· Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.
Coordinate with internal teams:
· Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.
· Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.
· Share customer feedback with relevant teams to contribute to product/service enhancements.
Excellent communication skills:
· Exceptional verbal and written communication abilities.
· Active listening skills to understand customer needs and concerns.
· Ability to articulate complex ideas and solutions in a clear and concise manner.
· Strong interpersonal skills:
Passionate about delivering exceptional customer service and exceeding customer expectations.
Ability to empathize with customers and provide tailored solutions to their unique needs.
Problem-solving and conflict-resolution skills:
Willingness to work in a fast-paced and dynamic environment.
Ability to adapt to changing priorities and handle unexpected situations with composure.
Previous customer service experience is preferred but not mandatory.
If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.
Job Opening: ERP Developer – Noida/Gurgaon
📍 Location: Noida/Gurgaon
💼 Experience: 5-8 Years
We are looking for an ERP Developer with expertise in D365 Finance and Operations to join our team. If you have hands-on experience in Microsoft Dynamics AX 2012 R3, Power BI, Power Apps, MS SQL Server, and SSRS reports, we want to hear from you!
🔹 Key Skills & Expertise:
✅ D365 Finance & Operations (Finance Consultant Role)
✅ Microsoft Dynamics AX 2012 R3 / D365 Technical Development
✅ Power BI & Power Apps Platform
✅ MS SQL Server & SSRS Reports
✅ 24x7 ERP Support & Implementation
We are looking "Customer Support Trainee" for Reputed Client @ Coimbatore Permanent Role.
Experience: 0-1 Yr
• The primary job of a customer support executive is to address customer issues and resolve them in a timely and efficient manner.
• Support represent interact with customers on a variety of channels such as phone, email,and ensure that all valid customer concerns are being dealt with immediately.
• Processing excellent product knowledge to enhance customer support.
• Ability to meet deadlines and prioritize tasks
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Updating, implementing, and maintaining procedures.
• Documenting and communicating the results of your efforts.
• Conducting meetings and presentations to share ideas and findings.
• Prioritizing initiatives based on business needs and requirements
• Working closely with clients, technicians, and managerial staff.
• Able to speak Hindi, Tamil & English


Requirements:
- 10+ years of software development experience in java.
- Knowledge of multiple front-end languages and libraries (e. g. HTML/ CSS, JavaScript/Typescript, XML, jQuery)
- Familiarity with RESTful APIs.
- Experience with Micro Services based architecture
- Experience with Angular 5 Angular 8 and/or experience with React JS
- Strong debugging/troubleshooting skills.
- Good understanding of SDLC, Agile methodologies
- Proven experience as a Full Stack Developer.
- Experience developing desktop and mobile applications
- Familiarity with common stacks Knowledge of multiple back-end languages (e. g. C#, Java, Python) and JavaScript frameworks (e. g. Angular, React, Node.js )Familiarity with Docker and Kubernetes
- Familiarity with databases (e. g. MySQL, PostgreSQL), web servers (e. g. Tomcat, Apache).
- Excellent communication and ability to lead a 5-10 member team
Responsibilities:
- Responsible for the entire development process for the Internal IP (e.g. Quality Fusion)
- Work with development teams and product managers to ideate software solutions
- Analyzing user requirements, envisioning system features and functionality.
- Design, build, and maintain efficient, reusable, and reliable codes by setting expectations and features priorities throughout the development life cycle.
- Working with Senior leadership and stakeholders to present ideas and solutions
- Design client-side and server-side architecture
- Build the front-end of applications through appealing visual design
- Develop and manage well-functioning databases and applications
- Write effective APIsTest software to ensure responsiveness and efficiency in troubleshooting, debug and upgrade software
- Create security and data protection settings.



Responsibilities
- Integration of user-facing elements developed by front-end developers
- Build efficient, testable, and reusable PHP modules
- Solve complex performance problems and architectural challenges
- Integration of data storage solutions.
Skills And Qualifications
- Strong knowledge of PHP web frameworks (such as Laravel, Yii, CodeIgniter)
- Understanding the fully synchronous behavior of PHP
- Understanding of MVC design patterns
- Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
- Knowledge of object - oriented PHP programming

The ideal candidate is a highly resourceful and innovative developer with extensive experience in the Laravel framework. We use GIT for version control and the candidate must have experience in working in a team environment using tools like Github, Gitlab, etc.
- Perform a mix of maintenance, enhancements, and new development as required.
- Work cross-functionally to convert business needs into technical specifications.
- Help with database and backend architecture.
- Create API endpoints
Required Qualifications:
- 2+ years of experience in web development and software design
- Expertise in Laravel Framework, and MySQL databases.
- Working knowledge of GIT and Github.
- Experience with creating REST-based API endpoints


Exp- 3yrs to 5 yrs
Location- Pune (SP infocity,hadapsar saswad road)
Notice period- Immediate to 20 days
Mandatory Skills
Asp.net
MVC
C#
Web API
Entity framework
Service Oriented Architecture
- Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
- Check computer hardware (HDD, mouses, keyboards etc.) to ensure the functionality
- Install and configure appropriate software and functions according to specifications
- Develop and maintain local networks in ways that optimize performance
- Ensure security and privacy of networks and computer systems
- Provide orientation and guidance to users on how to operate new software and computer equipment
- Organize and schedule upgrades and maintenance without deterring others from completing their work
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
- Maintain records/logs of repairs and fixes and maintenance schedule
- Identify computer or network equipment shortages and place orders
- Provide technical assistance with computer hardware and software
- Resolve issues for staff via phone, in person, or electronically
- Resolve technical issues in a timely manner using available resources within the company
Highly experienced with back-end server side programming frameworks - Node.js/J2EE Spring Boot |
Proficient experience using frontend frameworks - Angular/React.js |
Expertise in Databases, SQL - MYSQL/Postgres and NOSQL - MongoDB/Redis |
Understand and implement overall architecture of a Web application. |
Follow code quality standards and ensure responsiveness of applications. |
Collaborate with the rest of the engineering team to develop new features using JIRA/Clickup etc. |
Experience working with designers and converting designs/wireframes to visual elements. |
Understanding and implementation of security and data protection. |
Development experience for both mobile and desktop views. |
Experience with deployment of applications on Cloud platform servers - AWS/Azure. |
Knowledge of code versioning tools such as Git, Bitbucket etc. |

Years of Exp : 4 - 8yrs
Job Location: Mumbai/Bangalore
Job description:
We are looking for a Sr. Back end web developer/Lead passionate towards building high
performance web applications which can scale for B2C businesses. We are looking for
self-driven individuals who love to find innovative solutions and can perform under pressure. An eye for details and being proud of produced code are the must have attributes for this job.
Responsibilities.
●You will be responsible for converting Product team requirements to modular, testable and efficient code.
●You will be required to design and implement data storage solutions (Databases, caching
layers etc).
●You will also be required to cater to NFRs related to security and performance.
Skills
●At least 5 years of experience in working on NodeJS/Java/Ruby
●Proficiency in RDBMS such as MySQL/PostgreSQL.
●Experience of building/deploying applications on AWS is a definite advantage.
●Familiarity with some ORM (Object Relational Mapper) libraries like Sequelize is required.
●Experience in some NoSQL databases (e.g. DynamoDB/Elasticsearch/Redis Cache etc) is a definite plus.
●Good understanding on architectural patterns (e.g. MVC) is required.
●Good communication and analytical skills are the basic needs for this role.
●An urge to create awesome applications that people will enjoy using is a must.
●Other technologies : MySQL , Redis, AWS, Microservices, REST API .
●Knowledge of Javascript is preferable.
●AWS or some cloud experience.
●Should have built web application technology.
●Should have understanding of DevOps and Database.
●Should have done application performance tuning.
Qualification:
●Engineering graduates from Tier I or II institutes.
●B.E/ B.Tech/ MCA/ ME/ M.Tech