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We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.

Responsibilities:

Provide exceptional customer service:

·     Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.

·     Respond promptly and effectively to customer concerns, striving to exceed their expectations.

Manage customer relationships:

·     Develop a deep understanding of customer needs, preferences, and pain points.

·     Build and maintain strong relationships with customers, stakeholders, partners, and bank management.

·     Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.

Resolve customer issues:

·     Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.

·     Collaborate with relevant departments to address complex issues and ensure prompt resolution.

·     Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.

Coordinate with internal teams:

·     Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.

·     Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.

·     Share customer feedback with relevant teams to contribute to product/service enhancements.

Excellent communication skills:

·     Exceptional verbal and written communication abilities.

·     Active listening skills to understand customer needs and concerns.

·     Ability to articulate complex ideas and solutions in a clear and concise manner.

·     Strong interpersonal skills:

Passionate about delivering exceptional customer service and exceeding customer expectations.

Ability to empathize with customers and provide tailored solutions to their unique needs.

Problem-solving and conflict-resolution skills:

Willingness to work in a fast-paced and dynamic environment.

Ability to adapt to changing priorities and handle unexpected situations with composure.

Previous customer service experience is preferred but not mandatory.

If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.

What you'll do:

·         Perform complex application programming activities with an emphasis on mobile development:  Angular, Node, TypeScript, JavaScript, Apache Cordova, RESTful APIs and more

·         Assist in the definition of system architecture and detailed solution design that are scalable and extensible

·         Collaborate with Product Owners, Designers, and other engineers on different permutations to find the best solution possible

·         Own the quality of code and do your own testing. Automate feature testing and contribute UI testing framework

·         Become a subject matter expert for our mobile applications

·         Deliver amazing solutions to production that knock everyone’s socks off

·         Mentor junior developers on the team

What we’re looking for:

·         Amazing technical instincts. You know how to evaluate and choose the right technology and approach for the job. You have stories you could share about what problem you thought you were solving at first, but through testing and iteration, came to solve a much bigger and better problem that resulted in positive outcomes all-around.

·         A love for learning. Technology is continually evolving around us, and you want to keep up to date to ensure we are using the right tech at the right time.

·         A love for working in ambiguity—and making sense of it. You can take in a lot of disparate information and find common themes, recommend clear paths forward and iterate along the way. You don’t form an opinion and sell it as if it’s gospel; this is all about being flexible, agile, dependable, and responsive in the face of many moving parts.

·         Confidence, not ego. You have an ability to collaborate with others and see all sides of the coin to come to the best solution for everyone.

·         Flexible and willing to accept change in priorities, as necessary

Basic Qualifications: 

·         Minimum B.S. / M.S. Computer Science or related discipline from accredited college or University

·         At least 6 years of experience designing, developing, and delivering web applications with Angular, Node, Typescript, IONIC and JavaScript

·         At least 2 years of experience building iOS-based applications utilizing hybrid technologies

·         At least 2 years of experience with AWS and/or Openshift

·         Experience integrating with native device API’s (iOS)

·         Experience with front-end and/or mobile-specific testing frameworks

·         Strong experience in object-oriented design and development

·         Knowledge of building and consuming RESTful APIs

·         Excellent sense of web design, passionate about creating and refining great mobile user experiences.

·         Ability to manage multiple tasks and consistently meet established timelines   

·         Strong collaboration skills

·         Excellent written and verbal communications skills

Preferred Qualifications:

·         Proficient with Apache Cordova framework

·         Built or maintained custom Cordova plugin

• Demonstrable knowledge of native coding background in iOS

·         Understanding of Apple certificate and profile management

·         Experience developing and deploying applications within Kubernetes based containers

·         Experience in Agile and SCRUM development techniques

Job Responsibilities

Primary:

• Responsible for security road map for EPDM application
• Train the CI-CD team on the required technologies security adoptation
• Lead the upskill program within the team
• Support Application architect with right inputs on security processes and tools
• Help setup DevSecOps for EPDM.
• Find Security vulnerability in development process and sealed secretes
• Support in defining the Three-tier architecture.

Secondary:

• Coordination with different IT stakeholders as and when needed
• Suggestion and Implementation of further tool chains towards DevOps and GitOps
• Responsible to train the peer colleagues

Skills:

Mandatory skill:

• Expert knowledge of container solutions. Must have >3 years of experience working with networking & debugging within Docker and Kubernetes.
• Hands-on experience with Kubernetes workload deployments using Kustomize & Helm.
• Good understanding of Bitnami, Hashicorp and other secrete management tools
• SAST/DAST integration in CI/CD pipeline - design, implementation Expert knowledge of Source Control Systems, build & integration tools (e.g., GIT, Jenkins & Maven).
• Hands-on experience with designing the CI/CD architecture & building pipelines (on On-prem, Cloud & Hybrid infrastructure services).
• Experience with Security log management tools (e.g. Splunk ELK/EFK stack, Azure monitor or similar).
• Experience with monitoring tools like Prometheus-Grafana & Dynatrace.
• Experience with Infrastructure as a Service / Cloud computing (preferably Azure).
• Expert in writing automation scripts in Yaml, Unix shell, linux shell.
• Pulumi would be added advantage.

Technical Experience 

• Solid understanding of and experience in BlockChain Development preferred 
• 2+ years of Blockchain application development experience on platforms such as Ethereum, Hyperledger, BigchainDb, Multi-Chain.  
• Experience in solution building on Blockchain technology.  
• Experience on development tools such as Geth, Hyperledger Fabric/Sawtooth, Composer, Solidity Remix Functional  
• Basic understanding of Web applications architecture and protocols. 
• Any additional expertise with Python, containerization (Docker) and additional Cloud exposure also a huge plus
• Any previous integration expertise, Strong in Agile, Banking or Financial Service development expertise, as well as software development in a large Enterprise environment, also required Security Architecture / Cryptography
• Front-end development experience in HTML, CSS, JavaScript, ES6/TypeScript Angular, Node.js, ReactJS . 

Requirements:

• 3+ years’ experience under your belt developing performance-critical applications that run in a production environment using Node.Js
• Expertise in Database modeling, preferably relational DB, spotting DB bottlenecks, and writing optimized DB queries.
• Expertise in common Cloud technologies, AWS/GCP Knowledge of CI/CD tools and workflows.
• Knowledge in one or more of the following: NoSQL (especially, but not only Redis), Queueing system experience (Kafka, RabbitMQ, ActiveMQ, MSMQ)
• Good stakeholder management skills, with an ability to build trust and rapport with internal and external stakeholders
• It is good to have knowledge of Kubernetes and Docker and related deployment technologies.
  
  

Roles & Responsibilities:

• Write well-designed, testable, efficient, and high-quality code.
• Design (LLD & HLD) and architect technical solutions for the business problems of a large-scale system.
• Prepare and produce releases of software components.
• Support continuous improvement by investigating alternatives and technologies.
• Contribute to all phases of the development lifecycle
• We believe leadership comes through ownership and so we love people who take ownership of their work and lead by example

Job Summary:

We are looking for a senior designer to join our marketing team. S/he will be responsible for both online and offline design collateral, and position TraceX as a cutting edge technology brand. As a senior designer, your major goal would be to own the user experience across TraceXs' digital presence, while also understanding the creative briefs given by various teams to bring them to life

Responsibilities:

• Own TraceX’s design and style guide, color palette and typography guidelines
• Collaborating both within the team and cross-functionally across the organization for a broad variety of marketing initiatives
• Understanding which creatives worked the best for campaigns so that these successes can be replicated in future initiatives
• Ensuring UI/UX consistency across the landing pages and website pages while making them responsive and also building reusable components
• Work with the performance marketing team to develop testing and optimisation plans to further improve designs
• Setting up new processes to ensure brand consistency and timely delivery of collaterals from the creative team
• Develop creative programs and design concepts that meet the business objectives of the organisation and that advance our brand and proposition strategy
• Help your team create and conceptualize Ad creatives considering campaign goals for social media and campaigns across different channels like - Google, Linkedin, Facebook, Instagram, etc.
• Conceptualize & create all (online+offline) marketing collaterals like company presentations, product portfolios, case studies, whitepapers, standees, backdrop banners, booklets, etc.
•  

Required Skills and Experience:

• 3-4 years of graphic design experience and well versed with tools like Adobe Photoshop, After Effects, Illustrator. Using tools like Sketch, Figma and Invision for landing page wireframes and prototyping.
• Creative with an attention to detail. Needs to understand the context of where the designs will be used. Needs to have a deep understanding of visual design standards, typography, iconography, illustration and colors.
• A track record of shipping great design, and an understanding of what details matters at each stage of the sales cycle (Discovery, Awareness, Consideration, Purchase).
• Committed to deadlines and must be able to handle performance under pressure
• Must have a good knowledge of available technology, user interactions, current industry trends, and design best practices.

                                          Business Development Manager- Job Description

Responsibilities

• Lead generation through various marketing activities, cold call and networking.
• Meet potential clients by growing, maintaining, and leveraging your network.
• Developing sales plan, prospecting / identification of opportunities, customer presentations, managing RFI / RFP responses, and winning opportunities.
• Achieve set targets in terms of revenue, profitability, collection and other result areas.
• Work with technical team and other internal colleagues to meet customer needs.
• Arrange and participate in internal and external client debriefs.

• Manage Key Accounts, develop and maintain client relationship.
• New Account Development, Developing relationships with key decision-makers in target organizations for business development.
• Understanding and coordinating client's needs / enhancements and consulting with team to provide solutions in adherence to delivery schedules.

 Skill Sets

• Knowledge of IT Infrastructure Solutions and Services.
• Knowledge of Networking products like Switches, Routers, structured cabling , NAS SAN Storage, CCTV etc.

• Knowledge of of IT Security products like UTM, firewall, VA-PT Cyber Security and End Point Security.

• Knowledge of Computing like Servers, Desktops etc.

 Requirements

• Technical Background (BE, B.Tech, B Sc, BCA, B.com, Diploma) MBA a strong plus.
• Good track record in IT Hardware, Software & Services sales.
• 3 to 12 years of Corporate Sales experience in IT Industry mandatory. 
• Excellent interpersonal, diplomacy and conflict-resolution skills.
• Good Personal Networking Skills.

Hi,

Greeting from Acess Meditech Pvt Ltd. is into providing of business process outsourcing services for Insurance industry.

Job Title:SQL server (DBA)(2008,2012,2016) versions

Experience:  3-4 Yrs Min

Location: Hyderabad

Qualification :Any Degree.

Job Responsibility

SQL Server DBA will be responsible for the implementation, configuration, maintenance, and performance of critical SQL Server RDBMS systems, to ensure the availability and consistent performance of our corporate applications. This is a “hands-on” position requiring solid technical skills, as well as excellent interpersonal and communication skills.

Experience with Performance Tuning and Optimization (PTO), using native monitoring and troubleshooting tools

Experience with backups, restores and recovery models

Knowledge of High Availability (HA) and Disaster Recovery (DR) options for SQL Server

Experience working with Windows server, including Active Directory

Ability to organize and plan work independently

Perform scheduled maintenance and support release deployment activities after hours.

Independently analyze, solve, and correct issues in real time, providing problem resolution end-to-end.