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at Upswing Financial Technologies Private Limited
We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.
Responsibilities:
Provide exceptional customer service:
· Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.
· Respond promptly and effectively to customer concerns, striving to exceed their expectations.
Manage customer relationships:
· Develop a deep understanding of customer needs, preferences, and pain points.
· Build and maintain strong relationships with customers, stakeholders, partners, and bank management.
· Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.
Resolve customer issues:
· Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.
· Collaborate with relevant departments to address complex issues and ensure prompt resolution.
· Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.
Coordinate with internal teams:
· Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.
· Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.
· Share customer feedback with relevant teams to contribute to product/service enhancements.
Excellent communication skills:
· Exceptional verbal and written communication abilities.
· Active listening skills to understand customer needs and concerns.
· Ability to articulate complex ideas and solutions in a clear and concise manner.
· Strong interpersonal skills:
Passionate about delivering exceptional customer service and exceeding customer expectations.
Ability to empathize with customers and provide tailored solutions to their unique needs.
Problem-solving and conflict-resolution skills:
Willingness to work in a fast-paced and dynamic environment.
Ability to adapt to changing priorities and handle unexpected situations with composure.
Previous customer service experience is preferred but not mandatory.
If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.
Exito Media Concepts is a Global B2B Events Organization. We create C-Suit events like conferences, summits and forums where business & industry leaders can network, re-educate and create business opportunities.
We are looking for a Content Writer to join our Marketing team and enrich our online presence with new blog posts and marketing copy.
If you’re familiar with producing online content and have an eye for detail, we’d like to meet you. Feel free to share samples of your work or portfolio of your published articles, along with your application.
Responsibilities:
- Research industry-related topics (combining online sources, interviews and studies).
- Write clear marketing copy to promote our events.
- Prepare well-structured drafts using Content Management Systems.
- Create, proofread and edit blog posts before publication.
- Create email content.
- Coordinate with marketing and design teams to illustrate articles.
- Conduct simple keyword research and use SEO guidelines to increase web traffic.
- Promote content on social media.
- Identify the audience's needs and gaps in our content and recommend new topics.
- Ensure all-around consistency (style, fonts, images and tone).
Requirements:
- Working experience in content/copywriting.
- Creativity
- Fluent in spoken and written English.
- Basic computer skills.
- Eager to learn and adaptable.
- Ability to meet deadlines.
- A bachelor's degree in mass communication, English, journalism or related field is preferred.
Job Type: Full time & On-site (5 Day work week)
Location: Mangalore
BookEventz.com welcomes career inquiries from Passionate, Energetic individuals who are interested in working in a startup environment, taking up bigger responsibilities and have interests in the event industry.
If you feel that there is an entrepreneurial drive in you are you are ready for taking bigger challenges then BookEventz.com is a place for you.
Job Responsibilities :
- Learn and devise strategies to drive online traffic to the company website.
- Implement and invest in long-term SEO strategies to drive organic growth
- Plan and execute all web, SEO, email, social media etc. activities
- Tracking conversion rates and making improvements to the website.
- Developing and managing digital marketing campaigns.
We are looking for a rockstar Creative Director with an iterative mindset and is entrepreneurial in nature who can be a part of the early product team which is building a comprehensive spiritual wellness brand from India.
Roles and responsibilities:
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A candidate who can efficiently manage the content programming for the brand
across YouTube and Instagram.
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Jamming, ideating and creating original content IPs and campaigns.
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Ensuring flow of information and communication between departments i.e. writing,
production and post production to ensure quality and timely execution of content.
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Prior experience with high pressure timelines and creation is a must.
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Network of technicians and creative resources is a plus.
Experience you should have:
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5-8 years of creative experience and 2-5 years of managerial experience
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Experience working at a content studio and creative agency is a plus.
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Outstanding copy, design and storytelling skills.
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Someone who consumes social media content all day and binge watches movies &
shows at night.
Skills/mindset you MUST have:
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● Product-first thinking - Break complex problems into implementable solutions
with iterative mindset using the product
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● Whole-brain problem solving - Uses right and left sides of the brain effectively
- Strong business judgment and analytical acumen with creative thinking
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● Thrives in chaos - Comfortable with ambiguity but loves defining the
boundaries and parameters and getting shit done
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● Communicate, care, inspire - Exceptional interpersonal and leadership skills -
be a leader and a team player
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● Always push the bar - Strive for excellence in whatever you do, take ownership
and responsibility for outcomes
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● Build fast, fail, learn, HUSTLE HUSTLE HUSTLE
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● Want to have fun - if you are not happy and people around you are not happy,
how will we make the world a happier place? :)
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● Curious and spiritual soul - Understanding of market and experience with
astrology, yoga, mediation, Art of Living, Isha Yoga would be a good plus
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Profile:-Email Marketing Executive
Experience:-1-5Years
Location:-Noida
Lead Target:-minimum 40Leads
IDS:-minimum 200ids
Your Key Responsibilities
- Create product roadmaps and execute product strategies to grow the subscription business.
- Collaborate with business and marketing teams to ensure alignment with Product strategy
- Define metrics to measure the health and success of the subscription business.
- Identify key levers to grow along each vector.
- Identify and execute opportunities to drive up subscriptions
Role:
- 3+ years of experience working on consumer technology products.
- You can evaluate key business goals and turn them into an effective roadmap.
- Ninja execution skills: You know how to influence people to get things done across any job function.
- You have great problem-solving skills and have an analytical mind to work through complex user problems.
- You are able to evaluate opportunities and progress towards goals without getting bogged down by complexity or ambiguity.
- You continually maintain a prioritized backlog with clear and concise user stories.
- People love working with you.
- You write and communicate your thoughts/ideas effectively.
We are hiring a Technical Business Analyst who wants to advance their knowledge and experience in Privacy & Security. The ideal candidate will have interest and experience in data privacy and application & data security. We will be providing training resources to ramp up on privacy & security, but candidates with technical background, and interest in privacy & security are preferred.
As the successful candidate, you will be required to:
- Gathering and documenting needs and use of data from internal and external stakeholders, including privacy requirements based on laws & regulations, document security best practices and requirements.
- Research, analyze, and document business requirements. Prepare high quality analysis such as summarizing security best practices, privacy laws, business requirements specifications, functional and technical specifications, traceability matrices, etc.
- Create user stories based on functional requirements gathered from business teams.
- Work with developers and support teams to resolve defects and environment issues
- Creating data and process workflows.
- Good communication and problem-solving skills.
- Engage and work closely with development team and stakeholders, including attending scrum meetings.
To be eligible for this role, you should possess the following:
- Bachelor’s or Engineering Degree in Computer Science or a related field.
- 4+ years of relevant experience as a Business Analyst.
- 2+ years of experience using JIRA and Confluence.
- Should have good communication and presentation skills with the ability to adapt to a range of audiences
- Must be self-driven, self-motivated with good soft skills.
- Must have good software engineering skills, thorough knowledge of SDLC, STLC.
- Excellent organizational and time management skills
- Quick learner and attention to detail
- Portray strong analytical and problem-solving skills and the ability to work within a collaborative team environment; Ability to multi-task and manage multiple projects
- Open for new challenges and learning and flexible to work and support the team as per the business need
- Understand and analyze Business, Functional, and technical requirements of the project
- Knowledge in using any of the bug tracking tool like Bugzilla/Jira
This Role Will Need To Develop A Healthy Knowledge Of The Business Offerings, Services, And Products. Responsibilities Of Candidates Include:
• Meeting With Customers Digitally Or In-Person During Sales Visits
• Develop A Business Strategy To Ensure Area Sales Growth
• Demonstrating And Presenting Products
• Establishing New Business
• Arrange Business Meetings With Prospective Clients
• Generating The Leads
• Maintaining Accurate Records
• Achieve Agreed Upon Sales Targets And Outcomes Within The Schedule
• Look For New Business Opportunities
• Cold Calling Prospects
• Handle Inbound Queries
• May Need To Represent The Company At Events
- Contribute in all phases of the development lifecycle
- Write well designed, testable, efficient code
- Ensure development is in compliance with specifications
- Prepare and produce releases of software components
- Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review
Qualifications
- BSc/BE/BTech in Computer Science, Engineering, or a related field
- 3+ years of experience in Spring boot Framework
- Experience with REST- JSON, SOAP/XML is mandatory
- Proven working experience in Java development
- Experienced in Server Side Java, J2EE, Servlets, Spring/Spring boot, JAXB, JAX-WS, MySQL/PostgreSQL, Junit
- Knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate).
- Hands-on experience in designing and developing applications using Java EE
- Platforms with Open Source Frameworks - Spring/Spring boot, XML, Integration with SOAP and RESTful Web Services, WS security.
- Experience with test-driven development
- Experience with GIT and Maven.
- Experience with Spring Security.
- Meaningful experience working on large, complex systems.
- Ability to take extreme ownership over your work. Every day is a challenge to ensure you are performing to the expectations you and your team have agreed upon, both in regards to estimates and to the general process.
- Ability to identify with the goals of FullStack clients and dedicate yourself to delivering on the commitments you and your team make to them.
- An understanding of React Native best practices and a commitment to following them.
- Ability to work through new and difficult React Native issues and contribute to libraries as needed.
- Ability to create and maintain continuous integration and delivery of React Native applications.
- A positive mindset and can-do attitude.
- 2+ years of professional experience working with React Native.




