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We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.

Responsibilities:

Provide exceptional customer service:

·     Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.

·     Respond promptly and effectively to customer concerns, striving to exceed their expectations.

Manage customer relationships:

·     Develop a deep understanding of customer needs, preferences, and pain points.

·     Build and maintain strong relationships with customers, stakeholders, partners, and bank management.

·     Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.

Resolve customer issues:

·     Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.

·     Collaborate with relevant departments to address complex issues and ensure prompt resolution.

·     Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.

Coordinate with internal teams:

·     Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.

·     Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.

·     Share customer feedback with relevant teams to contribute to product/service enhancements.

Excellent communication skills:

·     Exceptional verbal and written communication abilities.

·     Active listening skills to understand customer needs and concerns.

·     Ability to articulate complex ideas and solutions in a clear and concise manner.

·     Strong interpersonal skills:

Passionate about delivering exceptional customer service and exceeding customer expectations.

Ability to empathize with customers and provide tailored solutions to their unique needs.

Problem-solving and conflict-resolution skills:

Willingness to work in a fast-paced and dynamic environment.

Ability to adapt to changing priorities and handle unexpected situations with composure.

Previous customer service experience is preferred but not mandatory.

If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.

Location: Remote / Work From Home

Experience: 3–5 Years

What You'll Do

• Configure and manage Jira Service Management (JSM).
• Implement ITSM processes, including Incident, Change, Problem, and Request Management.
• Create and customize workflows, automation rules, and dashboards.
• Integrate Jira Service Management with Confluence and third-party tools.
• Provide technical support and continuously optimize service management processes.

Requirements

• 3–5 years of hands-on experience with Jira Service Management (JSM).
• Strong understanding of ITIL and ITSM best practices.
• Experience with Jira Administration, JQL, and Automation.
• Knowledge of Confluence and REST API integrations.
• Excellent communication and problem-solving skills.

Job Summary:

We are seeking a detail-oriented and skilled Selenium Automation Engineer to join our QA team. The ideal candidate will be responsible for designing, developing, and maintaining automated test scripts using Selenium to ensure the quality and performance of our web applications.

Key Responsibilities:

• Design and implement robust automated test scripts using Selenium WebDriver(Java or Python).
• Collaborate with development and QA teams to identify test scenarios and automate them.
• Maintain and enhance existing automation frameworks.
• Conduct regular regression testing and report bugs and issues effectively.
• Integrate automated tests with CI/CD pipelines (e.g., Jenkins, GitLab CI).
• Prepare detailed test reports and documentation.

We are looking who has exposure in RPA/Blue prism 

Good Exposure in RPA/Blue Prism

Understanding the requirements and work accordingly

Experience in Blue Prism Path Solution Management

Strong Understanding of RPA technology

Excellent Communication skills

Brainstorm Force is a renowned product-based company that has developed popular tools such as the Astra theme, Starter Templates, ZipWP, and CartFlow, which are utilized by millions of businesses globally. We focus on creating high-quality digital products that empower businesses to achieve more with their online presence.

We are seeking an experienced Team Lead for our Websites Team, who will be responsible for managing web development projects from inception to completion. This role requires a dynamic leader who can ensure projects are delivered on time, within budget, and meet our high standards of quality and performance. The ideal candidate will be skilled in managing teams, with a strong understanding of web development, design aesthetics, user experience, and conversion optimization.

At Brainstorm Force, you’ll be part of a creative, forward-thinking team that values innovation and efficiency. We offer a flexible work environment with opportunities for growth and development.

Key Responsibilities:

• Lead and manage web development projects from start to finish.
• Ensure projects are completed on time, within budget, and meet quality standards.
• Manage and lead a team of web developers and designers; providing guidance and support as needed.
• Collaborate with product managers, stakeholders, and marketing teams to understand requirements, and product features, and plan how we can transform those ideas into great-looking websites and landing pages.
• Share design ideas and plans with the team to ensure a cohesive and innovative approach to each project.
• Ensure the quality of design and user experience in all project deliverables.
• Conduct final testing and oversee the delivery of projects to ensure all elements meet the project specifications and quality standards.
• Maintain a hands-on approach to managing projects, involving themselves in design, coding, and troubleshooting.
• Ensure all web designs are optimized for speed, usability, and conversion.
• Stay updated with the latest trends in web design and development technologies.

Required Skills and Qualifications:

• Experience – 5 to 10 years.
• Experience in building 10+ complex website projects.
• Proven experience in communicating with cross-functional teams/clients.
• Proven experience in web development and project management.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficient in WordPress, CSS, and preferably other platforms like Webflow.
• Solid understanding of on-page SEO, psychology, and marketing principles relevant to web design. 
• Knowledge of JavaScript and PHP.
• Knowledge of conversion optimization strategies.
• Experience with design tools such as Sketch and Figma.
• Proficiency in agile project management methodologies such as Scrum and Kanban.
• Experience with project management tools such as Jira, Trello, ClickUp, Asana.
• Good knowledge of WordPress page builders like Elementor and Spectra, as well as custom coding capabilities.
• Detail-oriented with a hands-on management style.

Who are we?

We are a team of designers, developers, and marketers.

As one of the most successful WordPress product companies globally, we have built an exciting place to work. We’re revolutionizing how people create websites and save money, time, and stress and empower web professionals to make beautiful websites faster than ever.

Our talented team creates products that help web professionals improve and simplify their lives. Our diverse group of individuals from all over the world ( India, US, UK, Philippines, Indonesia, Serbia, Romania, and more) work with a shared passion for product development and creating an outstanding user experience. Join a team of smart, ambitious, driven people who value open communication and processes. 🌍

What do we offer you?

We believe in working closely and bringing the best out in each other. We’re a fun, supportive, and creative group of individuals. We’ll offer you:

• Competitive pay. 💸
• Work from anywhere.
• The opportunity to learn and grow in a fast-growing team.
• We don’t micro-manage. Manage your own time as you see fit 💁
• Flexible work environment – We believe that people work best when they have the freedom to work from wherever they choose. We don’t care where you are so long as you get the work done.
• Fun atmosphere – let your hair down now and then.
• Challenging tasks – Equip yourself by tackling new challenges.
• Limitless ability to grow within the company. Many of our employees have been with us for more than 5 years and continue to grow and learn along with us.
• Learn something new every day – Grow your career with bright possibilities
• Fitness Motivators – Join our #FitSharks cult to be a part of a journey to boost your fitness. 💪

Sounds like a good fit?

Want to apply for this position? Just fill in the form on this page. We look forward to hearing from you!

Responsibilities

• Handling customer queries via any support channel

• Approach all queries with customer centric attitude

• Offering exceptional customer service and satisfaction

• Help build and improve processes

• Adhere to set standards of TAT and SLA

• Demonstrates customer empathy during all interactions with customers.

Candidate Requirements

• 1 to 5 years’ experience in a customer support role

• Can handle verbal and non-verbal process (chat, email, phone)

• Excellent interpersonal skills

• Excellent written and oral communication skills in English and Hindi

• A quick learner

• Ability to make high quality decisions & Multi task.

Language Proficiency: English (Fully proficient), Hindi (working proficiency), Marathi & Telegu( limited working proficiency), Tamil & Kannada ( Elementary proficiency)

About the company:

💰 Early-stage, funded, growing, growing fast, profitable!

🎯 Mission Driven: To help small & large Indian businesses grow faster

Min. Experience: 3+ years in Full Stack Development

Skillset:

• You primarily identify as a full-stack engineer and are comfortable working on the server-side as well as UI side.
• You have shipped code to production recently and regularly
• You are driven and care about doing a good job and improving your craft.
• You have high integrity, and you are reliable
• You have excellent coding, programming, and problem-solving skills.
• You have experience with implementing modern architectural patterns.
• You have good debugging skills and coding practices
• You are fluent in using the tools of the trade: Editors, Git, Command line, Slack, Jira
• You should have relevant experience in the Ruby on Rails stack.
• You have experience with multiple ORMs
• You have experience in Postgres / MySQL
• You have experience in ReactJS

What you can expect from us:

• Mentorship, growth, great work culture
• We are a people-first team. Mentorship and continuous improvement are a part of the team’s DNA
• We believe in solving problems from first principles
• A good balance between deep focussed work and collaborative work, we won't bother you with unnecessary meetings

What we ask from you:

• Bring your software engineering — both individual brilliance and collaborative skills.
• Bring your good nature — we're building a team that supports each other.
• Be vested or interested in the company vision
• Take ownership of your product
• Should be capable of handling one complete product end-to-end - with minimal oversight

Bonus:

• If you have DevOps expertise: Docker, Kubernetes, AWS
• If you have amazing frontend skills
• If you have created or contributed to an open-source component or library, we will love to see the code
• If you have given a talk or spoken in a meetup/conference
• If you have a hobby project, we will love to hear about it
• If you have previously worked in startups