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We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.

Responsibilities:

Provide exceptional customer service:

·     Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.

·     Respond promptly and effectively to customer concerns, striving to exceed their expectations.

Manage customer relationships:

·     Develop a deep understanding of customer needs, preferences, and pain points.

·     Build and maintain strong relationships with customers, stakeholders, partners, and bank management.

·     Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.

Resolve customer issues:

·     Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.

·     Collaborate with relevant departments to address complex issues and ensure prompt resolution.

·     Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.

Coordinate with internal teams:

·     Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.

·     Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.

·     Share customer feedback with relevant teams to contribute to product/service enhancements.

Excellent communication skills:

·     Exceptional verbal and written communication abilities.

·     Active listening skills to understand customer needs and concerns.

·     Ability to articulate complex ideas and solutions in a clear and concise manner.

·     Strong interpersonal skills:

Passionate about delivering exceptional customer service and exceeding customer expectations.

Ability to empathize with customers and provide tailored solutions to their unique needs.

Problem-solving and conflict-resolution skills:

Willingness to work in a fast-paced and dynamic environment.

Ability to adapt to changing priorities and handle unexpected situations with composure.

Previous customer service experience is preferred but not mandatory.

If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.

Opportunity Brief

We have an exciting opportunity with a leading experiential marketing agency for the role of Business Head – Business Development (Corporate Events). This position is ideal for a results-driven professional with a deep understanding of the corporate events industry and a strong track record in driving revenue growth and building client relationships. If you're a strategic thinker with hands-on leadership experience, this is your chance to step into a high-impact role.

Location: Mumbai

Experience: Minimum 7 years in Business Development within Corporate Events / Experiential Marketing

Track Record: Proven ability to generate ₹2 Cr+ in new business annually

Key Responsibilities

• Drive new business acquisition in the corporate events and experiential marketing space
• Lead client engagement from initial outreach to deal closure
• Build and nurture long-term client relationships with corporate decision-makers
• Achieve and exceed revenue targets (₹2 Cr+ annually)
• Lead and mentor the business development team
• Collaborate with internal teams to deliver customized event solutions
• Represent the company at key industry forums and client meetings

Candidate Profile

• 7+ years of business development experience in corporate events or experiential marketing
• Proven success in closing large-scale corporate accounts
• Strong network of corporate clients and decision-makers
• Excellent communication, negotiation, and leadership skills
• Entrepreneurial mindset with a balance of strategic vision and operational execution

Why Join Us?

• Opportunity to lead a business vertical with autonomy and impact
• Fast-growing company with a strong market presence in corporate events
• Dynamic, collaborative team culture that values innovation and ownership
• Attractive compensation package linked to performance

Apply Now

If you’re passionate about creating impactful brand experiences and ready to take your career to the next level — we’d love to hear from you.

Role Overview

This is a 20% technical, 80% non-technical role designed for individuals who can blend technical know-how with strong operational and communication skills. You’ll be the bridge between our product and the client’s operations team.

Key Responsibilities

• Collaborate with clients to co-design SOPs for resolving support queries across channels (chat, ticket, voice)
• Scope and plan each integration: gather technical and operational requirements and convert them into an executable timeline with measurable success metrics (e.g., coverage %, accuracy, CSAT)
• Lead integration rollouts and post-launch success loops: monitor performance, debug issues, fine-tune prompts and workflows
• Conduct quarterly “AI health-checks” and continuously improve system effectiveness
• Troubleshoot production issues, replicate bugs, ship patches, and write clear root-cause analyses (RCAs)
• Act as the customer’s voice internally, channel key insights to product and engineering teams

Must-Have Qualifications

• Engineering degree is a must; Computer Science preferred
• Past experience in coding and a sound understanding of APIs is preferred
• Ability to communicate clearly with both technical and non-technical stakeholders
• Experience working in SaaS, customer success, implementation, or operations roles
• Analytical mindset with the ability to make data-driven decisions

Neokred is a FinTech company based in Bangalore and an ISO 9001 | 27001 & 20000-1 and PCIDSS certified firm in Information and Data security. The company builds Consumer Tech for Financial Infrastructure stack to provide curated versions of embedded banking in the payment ecosystem. We've created a platform which enables Corporates, Banks, FinTech’s, Retail Companies, and Start-ups to launch their own banking services or financial products, such as issuance of co-branded cards, facilitating lending, and virtual bank accounts and KYC for their customers or employees with the help of low code plug and play technology stack.

BRIEF DESCRIPTION OF THE ROLE:

We are looking for an analytical, result driven Senior Java Developer who will use his or her understanding of programming languages and tools to build and analyse codes, formulate more efficient processes, solve problems, and create more seamless experience for users. 

Your KRAs will include the following:

• You will design, build, and own APIs and Services, which will be the core of the product.
• You will participate in continuing education and training to remain current on best practices, learn new programming languages and better assist other team members.
• You will part of developing ideas for new programs, products or features by monitoring industry developments and trends.
• You will have to take lead on projects, compile and analyse data, processes, and codes to troubleshoot problems and identify areas of improvement. 

YOU SHOULD POSSESS: 

• Minimum 4+ years of experience with Proficient understanding of Java, Hibernate, Springboot.
• luency in JAVA, Operating System may be required and Experience on Database such as MySQL or Postgre SQL.
• Proficiency with Springboot, Spring Security and Hibernate.
• Strong understanding of Computer Science Fundamentals, Data Structures and Algorithms, SOLID Design Principles and REST Patterns.
• Focus on efficiency, user experience and process improvement. • Excellent project and time management skills.
• Strong problem solving and communication skills.
• Ability to work independently or with a group. 

• Proficient in  PHP / HTML / CSS / MySql / Javascript/Jquery
• Knowledge of the MVC Framework will be a plus point.
• Good to have Contributions to open-source
• Strong Knowledge of Data Structure and OOPS concept
• Knowledge of Redis will be a plus point
• Should have background knowledge of E-commerce Systems
• Should have work with API's and its services
• Must be passionate about writing clean and maintainable code.

· 3+ years java development experience with JSE/JEE, Java based Micro-services framework and implementation, Spring framework, Hibernate framework, SQL etc

· Hands on experience on Spring boot & Microservices .

· Strong knowledge of micro-service logging, monitoring, debugging and testing

· Implementations experience of micro-service integration, packaging, build automation and deployment.

· Object Oriented analysis and design using common design patterns.

• This is mainly a full stack position .net or Java experience
• Full Stack Experience in Angular 5+ along with Dot Net is preferred
• Dot Net experience in C#,Entity framework in Postgre SQL,Restful web services,Azure and AWS cloud solutions,HTML5,CSS3,JavaScript and Bootstrap and Angular