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We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.

Responsibilities:

Provide exceptional customer service:

·     Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.

·     Respond promptly and effectively to customer concerns, striving to exceed their expectations.

Manage customer relationships:

·     Develop a deep understanding of customer needs, preferences, and pain points.

·     Build and maintain strong relationships with customers, stakeholders, partners, and bank management.

·     Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.

Resolve customer issues:

·     Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.

·     Collaborate with relevant departments to address complex issues and ensure prompt resolution.

·     Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.

Coordinate with internal teams:

·     Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.

·     Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.

·     Share customer feedback with relevant teams to contribute to product/service enhancements.

Excellent communication skills:

·     Exceptional verbal and written communication abilities.

·     Active listening skills to understand customer needs and concerns.

·     Ability to articulate complex ideas and solutions in a clear and concise manner.

·     Strong interpersonal skills:

Passionate about delivering exceptional customer service and exceeding customer expectations.

Ability to empathize with customers and provide tailored solutions to their unique needs.

Problem-solving and conflict-resolution skills:

Willingness to work in a fast-paced and dynamic environment.

Ability to adapt to changing priorities and handle unexpected situations with composure.

Previous customer service experience is preferred but not mandatory.

If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.

Job Description

We are looking for a Senior AEM  Developer to join our team of bright thinkers and doers. You’ll use your problem-solving creativity to design, architect, and develop high-end technology solutions that solve our clients’ most complex and challenging problems across different industries. We are on a mission to transform the world, and you will be instrumental in shaping how we do it with your ideas, thoughts, and solutions.

Your Impact:

• Drive the design, planning, and implementation of multifaceted applications, giving you breadth and depth of knowledge across the entire project lifecycle.
• Combine your technical expertise and problem-solving passion to work closely with clients, turning complex ideas into end-to-end solutions that transform our clients’ business.
• Constantly innovate and evaluate emerging technologies and methods to provide scalable and elegant solutions that help clients achieve their business goals.

Qualifications

• Overall experience of 4 to 8 years with 2-3 years of AEM including AEM 6.x .
• Strong hands on experience of Components, Templates, Taxonomy, metadata management, Forward and Reverse Replication, Workflows, Content Publishing and unpublishing, Tagging, Analytics, Deployment(Maven) and Content migration/ planning. · Significant hands-on design experience with AEM and very strong concepts of OSGi, Apache Sling, Apache Sightly, Apache Oak and Adobe Dispatcher
• Has worked on and implemented at least one of the popular Search engines with AEM like Solr, ElasticSearch or Lucene and involved in search queries performance tuning.
• Worked on integrations with popular products /Technologies like Salesforce, SSO, LDAP, API Gateways using ReST · Understands and implements the Quality Properties of the system in every day work including Accessibility, SEO, URL management, Security, Performance and Responsive architecture.
• Has implemented Quality Processes for projects like Continuous Integration (Bamboo/Jenkins/Git/BitBucket/Cloud Manager), SonarQube, Code reviews (Manual and Automated), code Formatters, Automation testing etc.
• Understanding of frontend technologies like Bootstrap, Backbone.js, ReactJS, Handlebars, Grunt, Angular, CSS3, HTML 5 and jQuery.
• Mastery of all core web and Java technologies including java 8/11, JEE, XML, XHTML, client/server-side scripting languages such as JavaScript, and JSP, HTL and web services development using Restful implementations.
• Good understanding of AEM capabilities including Multi-site manager (MSM) and Blueprinting, and the use of Online marketing components such as advanced targeting/personalization, and multi-variate testing, is preferred.
• Proficient knowledge of the end to end content lifecycle, web content management, content publishing/deployment, and delivery processes.
• Knowledge of Cloud native approaches and platforms including AWS, Azure or GCP. Understanding of AEM as Cloud Service.
• Familiarity with Adobe I/O Runtime and Adobe I/O Events.
• Good understanding of integration patterns and content-centric application development patterns using AEM Search, Commerce package or others platforms is preferred. Education:
• Full time Bachelor’s/Master’s degree (Science or Engineering preferred)

Set Yourself Apart With:

• Develop Digital Consumer experiences based on Adobe marketing product suite including Adobe Sites (AEM), CRX, WCM, Adobe Launch, Adobe Assets (DAM) & Adobe Social.
• Develop powerful features such as multi-site and multi-channel delivery, personalization/targeting, content aggregation & syndication, multi-lingual support, automated workflow management, social media etc.
• Diagnose and solve technical problems related to web content management implementation.
• Interact with clients to create end-to-end specifications and solution architecture for content & collaboration solutions.
• Mentor and provide inputs and direction to senior developers on the team for design and implementation.
• Collaborate with your architect to define implementation processes and quality gates and standards
• Write application code and extensions for the AEM platform that exceeds the defined quality standards

Additional Information

• Gender-Neutral Policy
• 18 paid holidays throughout the year for NCR/BLR (22 For Mumbai)
• Generous parental leave and new parent transition program
• Flexible work arrangements
• Employee Assistance Programs to help you in wellness and well being  

Individual Contributor Role

• Responsible for handling the direct sale (Field Sales) at the prospects site.

• 100% on field B2C sales Area- PAN Mumbai Navi Mumbai- Western, Central and Harbor

• Generation/ souring of prospects appointments for the sales.

• End to End Sales Profile- Generation of leads through Cold calling (Open Market), Scheduling Appointments with Prospect, personally meeting them and closing the sale.

• Effective delivery of the sales presentations at the prospects at his location.

• Handling the direct meetings, exhibition sales, web leads etc.

• Handling the HFRP (Happy Family Reference Programmes)

• Capable to handle the customer issues/ escalations effectively

• Good in the B2C sale that's to say CDSO (Customer Direct Sales Officer) profile

We are looking for a skilled React Native Developer to join our mobile development team. You will be responsible for building performant, maintainable, and responsive mobile applications for iOS and Android platforms using React Native.

Key Responsibilities:

• Develop cross-platform mobile applications using React Native and JavaScript
• Translate designs from Figma or other specs into responsive UI using Flexbox, StyleSheet, and semantic components like View, Text, and Image
• Work with APIs using fetch, async/await, and implement robust error handling
• Use React Hooks (useState, useEffect, useRef, etc.) and manage component state and lifecycles effectively
• Optimize performance using FlatList, SectionList, useMemo, useCallback, and memo
• Handle accessibility, dark mode, safe areas, notches, and orientation changes
• Implement animations using Animated API and LayoutAnimation
• Use tools like React DevTools, Flipper, and Chrome DevTools for debugging and performance profiling
• Integrate third-party libraries, native modules, or write custom native bridges as needed
• Handle OTA updates, app size optimizations, and splash screens for both platforms
• Set up automated testing using tools like Detox or Appium
• Integrate and manage analytics (Firebase, Mixpanel), Crashlytics, and logging
• Write clean, modular, and reusable code following patterns like atomic design or MVVM

Exp - 4+

Location-Bangalore,Noiga,Pune,Mumbai,Hyderabad

Good exposure to the AEM Forms Designer tool

• Hands on experience to Create XFA and XDP based forms

• Experience in AEM Forms Designer for XDP with SOM and JavaScripts

• Experience in development of XDPs template

• Experience in usage of AEM Forms Document Services API – FormsService, OutputService, AssemblerService

• Experience in usage of AEM Forms Document Services API – AssemblerService – hands on with DDX rule and its implementation with Styling and Custom Fonts

• Experience in Adobe Forms Modules like – XFA/ AF/PDF

We are looking for a talented and competitive Marketing Manager, who has experience working with Healthcare or SaaS product companies, to join our team. This role will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives.
You will be responsible for understanding the RCM and PI market landscape, identifying
your target audience, and collaborating to create the strategic positioning, targeting
plan, and channel mix to meet your category’s pipeline target.

The ideal candidate should be a self-starter who thrives in a fast-paced environment.

Responsibilities:

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Increasing brand awareness and market share.
• Coordinating marketing strategies with the sales, financial, public relations, and production departments.
• Developing and managing the marketing department's budget.
• Overseeing branding, advertising, and promotional campaigns.
• Managing the marketing department's staff.
• Preparing and presenting quarterly and annual reports to senior management.
• Promoting our brand at trade shows and major industry-related events.
• Keeping informed of marketing strategies and trends.

Requirements:

• Bachelor's degree in marketing, finance, business administration, or similar.
• A master's degree in a relevant field will be advantageous.
• At least 4 years' experience as a marketing manager.
• Extensive knowledge of marketing strategies, channels, and branding.
• Superb leadership, communication, and collaboration abilities.
• Exceptional analytical and problem-solving skills.
• Strong time management and organizational abilities.

Responsibilities

· Resolving technical support inquiries directly or indirectly through on-site and/or remote first-level support representatives.

· Performing routine assignments in the entry level to a professional job progression.

· Providing prompt recovery and problem escalation using multiple system management and problem management tools.

· Working closely with development teams, support teams and vendors to coordinate special operations, and communicate/escalate problems to meet assigned deadlines.

· Providing analytical support for the development & enhancement of system interfaces and develop/enhance those tools under technical direction from seniors.

· Assisting in daily support of the systems/products assigned, through early detection and pursuit of changes in system responses or operations.

· Working closely with support groups to refine system monitoring, reporting, and to assist them in their analysis and problem recovery.

· Providing prompt, clear, and timely communications; log, coordinate, and communicate problems using standard problem management and escalation procedures.  

Responsibilities:

• Design, develop, and maintain software applications.
• Go the extra mile to identify customer needs and pain-points. 
• Relentless focus on delivering high quality, bug-free code.
• Help and mentor those around you to achieve the team and company goals.
• Closely work with the SRE and DevOps team to set up microservices infrastructure. 
• Maintaining and auditing code/design quality as per set guidelines and standards in assigned projects.
• Testing of completed tasks in ongoing projects in the team before sending updates to reporting authority/client.
• Participate in application design, code reviews and documentation.

Requirements:

• Experience in agile development process.
• Excellent knowledge of HTML5, CSS3.
• Excellent knowledge of JavaScript.
• Experience with cross-browser, cross-platform and design constraints on the web
• Good understanding and experience of working on Vue.js/React.js.
• Prior experience building REST APIs
• Hands-on experience with Node.js/Golang/Java + Redis + Elasticsearch.
• Experience with AWS/GCP is a plus
• Knowledge of version control systems like GIT.
• Experience in developing automated unit and functional tests
• 3 - 6 years of experience with a Bachelor's in Computer Science or related field

Responsibilities:

• Participating in design and development activities as required for specific projects allocated
• Understand the project requirement and able to implement and complete the allocated modules independently.
• Follows established development and testing procedures to ensure quality software development which meets the requirements
• Creates and maintains documentation regarding systems being developed in order to ensure long-term maintainability

Requirements:

• BTech or equivalent degree from a reputed institute
• Proven hands-on Software Development experience
• Design & Develop HTML5 games with the help of HTML5, CSS3, JavaScript, AJAX, SVG, Pixijs library across multiple platforms(Web/ MobileTablet/ TV)
• Building reliable and efficient code for game projects
• Should understand build milestone process and meet project timeline.
• Helps drive the delivery of successful, cutting edge products by working on a team with other Developers, and Designers
• Work towards optimization and best practices, increase performance of our application
• 1 to 3+ years of development experience. (Preferably Gaming)
• Good knowledge of HTML5, CSS3, JavaScript, AJAX, SVG, JSON
• Strong understanding of Object-Oriented Programming, and Design Patterns for Games and Web Applications
• Familiarity with any of the current generation JavaScript frameworks like PixieJS, CreateJs, Starling etc
• Strong attention to detail and knowledge of robust quality assurance practices
• Strong testing, debugging, and analytical skills