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at Upswing Financial Technologies Private Limited
We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.
Responsibilities:
Provide exceptional customer service:
· Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.
· Respond promptly and effectively to customer concerns, striving to exceed their expectations.
Manage customer relationships:
· Develop a deep understanding of customer needs, preferences, and pain points.
· Build and maintain strong relationships with customers, stakeholders, partners, and bank management.
· Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.
Resolve customer issues:
· Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.
· Collaborate with relevant departments to address complex issues and ensure prompt resolution.
· Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.
Coordinate with internal teams:
· Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.
· Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.
· Share customer feedback with relevant teams to contribute to product/service enhancements.
Excellent communication skills:
· Exceptional verbal and written communication abilities.
· Active listening skills to understand customer needs and concerns.
· Ability to articulate complex ideas and solutions in a clear and concise manner.
· Strong interpersonal skills:
Passionate about delivering exceptional customer service and exceeding customer expectations.
Ability to empathize with customers and provide tailored solutions to their unique needs.
Problem-solving and conflict-resolution skills:
Willingness to work in a fast-paced and dynamic environment.
Ability to adapt to changing priorities and handle unexpected situations with composure.
Previous customer service experience is preferred but not mandatory.
If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.
Job Title : Node.js Developer
Experience : 3+ Years
Location : Gurgaon
Interview Rounds : 3
Mandatory Key Skills :
- Node.js, TypeScript
- PostgreSQL, MongoDB
- API Development, Microservices
Responsibilities :
- Develop and maintain scalable backend applications.
- Design and optimize database queries in PostgreSQL & MongoDB.
- Collaborate with cross-functional teams for seamless integration.
Interested candidates are requested to email their resumes with the subject line "Application for [Job Title]".
Only applications received via email will be reviewed. Applications through other channels will not be considered.
Overview
Adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.
Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.
Job Description
The current application landscape features multiple Java web services running on JEE application servers, primarily hosted on AWS, and integrated with various systems such as SAP, other services, and external partners. DPS is committed to delivering the best digital work experience for the customers employees and customers alike.
Responsibilities:
Independent front- and backend implementation of business functionalities, defined as user stories by the customer, considering the cost-value ratio and maintenance effort for the customer
Implementation of user stories and incidents, including concept, implementation (including automated unit tests), and communication with the customer within the agile development process.
Database activities such as creation or modification of database schema as well as implementation of database access, queries, and data modification
Interface realization based on standard principles like REST or SOAP
Implementation of given Identity and Access Management Patterns for securing the application
Analysis and resolution of issues (3rd Level Support).
Documentation of the implementation.
Consultancy in technical and business topics within the applications.
Usage of selected tools for implementation, testing, rollout, and support.
Participation in regular meetings with the client to track the status of assigned tasks.
Requirements:
Experience with JEE technologies such as JPA, EJB, CDI, JAAS, and SAML.
Experience in technology related to JEE, like Maven.
Proficiency in HTML5, CSS, Angular, and Bootstrap.
Strong knowledge of SQL.
Experience with web services (SOAP, REST, JSON).
Skills & Requirements
JEE, JPA, EJB, CDI, JAAS, SAML, Maven, HTML5, CSS, Angular, Bootstrap, SQL, SOAP, REST, JSON, Database schema design, Unit testing, Agile development, Identity and Access Management (IAM), Troubleshooting, Documentation, Third-level support.
Job Description:
Are you a creative visionary with a passion for bringing stories to life through stunning visuals and animations? We are seeking a Motion Graphics Designer/Video Editor with a minimum of 2 years of experience, who possesses exceptional aesthetic skills and a keen eye for detail. In this role, you will have the opportunity to work on exciting projects across various industries, including fashion, food & beverage, and D2C e-commerce.
Key Responsibilities:
- Video Editing: Edit and enhance video content by cutting, color grading, and integrating motion graphics to produce polished final products.
- 2D Animations: Create engaging 2D motion graphics and animated videos for digital platforms such as social media and websites. Knowledge of 3D animation software like Blender is a plus.
- Project Management: Manage multiple projects simultaneously, delivering high-quality work within tight deadlines. Strong organizational skills and multitasking abilities are crucial.
- Trend Awareness: Stay updated with the latest video trends used by brands and UGC content creators to ensure our content is market-relevant.
Skills Required:
- Proficiency in video editing software such as Adobe Premiere Pro and After Effects.
- Strong skills in graphic design tools like Adobe Illustrator, Photoshop, and Figma.
- Solid understanding of motion graphics principles, including animation, typography, and visual effects.
- Experience with 3D software like Blender or Cinema 4D is a plus.
- Excellent aesthetic judgment and attention to detail.
- Ability to work independently and provide creative direction based on briefs.
Who Should Apply:
- We are looking for someone who does not need extensive creative direction. Have 2+ years of experience in Motion Graphic and Video Editing. After receiving a brief, you should be able to conceptualize and present multiple creative options independently.
Job description
- Driving the cloud Solutioning ( AWS, Azure , Hybrid Cloud) activities for large complex deals which involve multiple service lines and / or technology domains
- Drive the translation of complex business initiatives into innovative business- technology solutions and ensure consistency across traditional solution boundaries
- Work with Internal stakeholders, Customer stakeholders and Project Managers to understand inefficiencies in clients existing business processes and applications and recommend solutions
- Supports the Global Sales Lead in engaging with senior level customers in either first meetings, or early stages to help shape and design early propositions, assisting to build the pipeline
- Ensure that the solution translated from business objectives is fit for purpose and clearly demonstrates value for money. The solution executive should be able to be confidently explain this to CxO level customer
- Lead a bid team, combining on- shore and off- shore solution architects to design an affordable, innovative solution which meets a clients requirements and business needs. This solution should fit within the affordability target set together with the Global Sales Leads
- Define solution value proposition and transformational direction which build on the synergies and benefits across service offers
- Provide expertise on commercially structuring deals to differentiate from the competition
- Excellent understanding of the competitor landscape, providing insight into the sales plan on how to beat competition
- Work alongside Global Sales Leads, generating future pipeline
- Ensure that the proposed solution covers strategy, partners (such as AWS, Azure, Google, Hybrid Cloud), stakeholder management as well as the actual solution covering Business, Application and Infrastructure as well as commercial aspects (in terms of value for money and not commercial costing etc.)
- Consultative approach, strong business acumen and commercial awareness, with the ability to translate business issues into relevant technical solutions and competitive propositions
- Recent experience in working for a Tier 1/2 Technology Services Provider or major Cloud Services provider in a pre- sales solutioning role
- Proficient in the Pre- Sales Solutioning Process lead by 3rd Party Advisors
- Prior experience leading, costing and implementing large complex Infrastructure Technology Outsourcing (ITO) pursuits, preferably 50M TCV with a large technology transformation component i.e. workload migration to Public Cloud, data center consolidations, etc.
- Strong proficiency creating business willing solutions aligned with key market growth areas; Public/Hybrid Cloud, Cyber security
- Demonstrated ability to communicate (written verbal) effectively and to influence at CxO level
Cloud Skills
- Experience and/or Certification: AWS - Solution Architect, Microsoft - MCSA/MCSE would be advantageous
- AWS , AZURE , Google Cloud Hybrid Cloud , Cloud Infrastructure , Private Cloud

for Edutech company in Jaipur for Rajasthan Gov. projects
Job Description:
- 5+ years of development experience
- Expertise in IBM MDM version 11.x (Advanced Edition) product, hands-on multiple implementation experience.
- Hands on experience with IBM MDM Customization using features which includes Extension, Addition, Business proxies, SDP, Match-Merge Rules, Event Manager, Notification
- Exposure to MDM Information Domains (Party, Agreement, Location)
- Expert Java, JEE development background with RSA/ RAD, Websphere, MDM Workbench, SOAP Web Services, XML, XSD, WSDL
- Intermediate knowledge of SQL, Joins, Triggers(DB2/Oracle)
- Working knowledge of concepts like Service Oriented Architecture (SOA) and how to use these with different types of integration technologies
Primary Skills
- Expertise in IBM MDM version 11.x
- Hands-on multiple implementation experience.
- Customization using features
- Expert Java, JEE development background
- Intermediate knowledge of SQL
Secondary Skills
- Working knowledge of concepts like Service Oriented Architecture (SOA) and how to use these with different types of integration technologies
- Ability to work both independently and as part of a team
As the Senior Customer Success Manager, you will lead the onboarding and post-sales efforts in
building and delivering value to our clients. You will be advising, assisting, and guiding the
Company clients about Empuls (Company product) to ensure complete adoption of its features -
thereby enhancing the product usage and business growth. You will be responsible for product
metrics like NPS, churn, MAU, etc
Key responsibilities
1. Involve actively in the complete lifecycle from the pilot, onboarding to the complete
duration of the subscription period.
2. Establish deployment goals and success factors and then develop a plan to carry them out
successfully.
3. Guide, educate, and train the client teams on product adoption.
4. Monitor, document and analyze the progress towards the stated goals and results.
5. Have a data-driven approach in providing solutions for the identified usage gaps.
6. Build value-based relationships with the clients as the single point of contact.
7. Identify right business use cases where Empuls can be applied and work with the client
for getting them implemented ensuring measurable results.
8. Drive opportunities for cross-selling and upselling.
9. Negotiating and closing renewals with existing clientele.
10. Communicate and brainstorm with the product team on customer feedback and help
refine the product roadmap.
11. Work with the marketing team to execute customer surveys, case studies, usability tests,
etc.
Whom will you work with?
You will closely work with the product team. You will report to the product team.
What are we looking for?
● An enthusiastic individual with 4-8 years of experience in customer success in an HR
tech/ SaaS company.
● Experience managing customers (Small, mid and large) and handoff from Sales to
onboarding to customer success.
● Relevant experience in account management and customer success, preferably for SaaS
products.
● Bachelor’s/Master's degree in any HR, Tech, MBA etc.
● Strong interpersonal skills with excellent listening skills and empathy quotient.
● Excellent written and verbal communication.
● Self-motivated, team player with a high focus on customer centricity and delight.
● Expertise in handling client issues and servicing the client in a fast-paced environment.
● Preferred – experience in the HR domain and Technical skills.
What can you look for?
Challenging opportunity, tough problems, and a very good growth path. An excellent opportunity
to work with a team of highly talented young professionals. We also offer a whole load of
benefits to make your stay enjoyable with this company.
We are,
A SaaS commerce company helping organizations enhance employee engagement by offering
products in the area of rewards & recognition, employee surveys via Empuls, incentive
management via Compass, and an e-commerce product catalog via Plum. We welcome you to
explore the website to learn more about us.
Way forward,
If you find this role exciting and want to join us at Bangalore, India, then apply by clicking
below. Provide your details and upload your resume. All received resumes will be screened,
shortlisted candidates will be requested to join for a discussion and on mutual alignment and
agreement, we will proceed with hiring

Job Description
We are looking for a Senior Fullstack Engineer who is an expert on the Javascript stack (Node.js and React). We are looking for engineers who work like owners as you will be tasked with leading the development of one of our 5 major components of the Hatica platform. You will work with experienced engineers and on a modern serverless stack built using Javascript (React and Node) and Golang with a in-house realtime data analytics engine on Postgres and Elasticsearch among others.
Responsibilities
- Work across the Javascript stack from React.js in the front to Node.js in the back.
- Help your fellow DevOps and junior engineers working on our cloud infrastructure and other components of our product to ensure a code quality and robust architecture.
Requirements and Qualifications
- BE/BTech in Computer Science or Engineering
- Minimum Experience of 4 years with backend development.
- Experience of at least 2 years with Node.js
- Minimum Experience of 2 years with front end development in React
- Familiarity with newer specifications of EcmaScript
- Understanding of GraphQL
- Understanding of AWS and cloud-native technologies is preferred
Benefits
- Work with the best and brightest on a global cutting-edge SaaS product
- Performance oriented culture built on fairness and inclusivity
- Competitive Compensation
- Flexible work hours
- Fully remote team, work from anywhere
SquareShift is a young and fast-growing cloud consulting company, solving cloud challenges through excellence in technology, thought leadership, and quality in execution. We are HQ in Singapore, with a world-class engineering team in India.
Founded by serial entrepreneurs, we are a team of tech-enthusiasts who have strong expertise in enterprise product development and cloud technologies. As an early and core member of the team, you will work with founders, client business owners and will own organisations marketing efforts.
Your responsibilities would include:
- Develop and implement overarching outbound sales and business development strategy, sales processes, structure, and best practices across the company
- Generate new leads, identify and contact decision-makers, screen potential business opportunities, select the deals inline with strategies, and lead and facilitate pitch logistics
- Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets
- Have a disciplined approach to pipeline development through leveraging Marketing, Channel partners, Customers, Sales Development team and their own ability to organically prospect.
- Identify key influencers and decision makers at target companies and convince them on the benefits of our solutions
- Develop an overall account strategy that will lead to a well-executed, team based selling effort.
- Continuous follow-ups with prospects and clients
- Take a lead role in the development of proposals and presentations for new business materials to create and nurture business opportunities and partnerships
- Identify trends and customer needs, building a short/medium/long-term sales pipeline in accordance with targets
- Create company intro and pitch for service or product demo as and when required
- Write a pitch for email and social media and other assets
- Assist in the coordination and implementation of marketing strategies, and delegate tasks that achieve strategic goals
Job Requirements:
- 3+ years of experience in the IT industry
- Historical track record of success in business development
- Experience with marketing & business development for software development services
- Self-directing and agile, with the ability to quickly pivot strategies, as needed.
- Passionate, creative thinker with exceptional analytical skills.
- Team player with superb collaboration and communication skills.
- Outstanding communication and interpersonal skills.
- Keep current with business development strategies, best practices, and associated resources
Skills & Competencies
- Excellent writing and communication skills
- Interpersonal skills and ability to build rapport with clients
- Strong knowledge of email marketing & other outbound campaign tools
- Ability to identify potential leads
- Ability to prepare PPTs for clients
- Critical thinking skills
- Knowledge of sales management, marketing, strategic management, and business planning
Why SquareShift?
We firmly believe that our growth, long term success & wellbeing as an organization are a direct outcome of the culture and teamwork. At SquareShift, you can expect,
- High-growth, collaborative environment with diverse and inclusive teams
- Continuous learning, enrichment, and development opportunities
- Competitive pay and allowances for professional development
- Flexible time off to relax and recharge
Website - https://www.squareshift.co/">squareshift.co
- 5+ years of experience in Healthcare domain
- To understand the problem statements which includes Change Requests
- To closely interact with Clients, Design and Development Team Members and Testing team
- Good Communications in English
- Should be familiar to Agile methodologies


Responsibilities of the PHP Developer Role:
- Proficient in Laravel or other similar framework
- Knowledge of web technologies including HTML, CSS, Javascript, AJAX etc.
- Knowledge of relational databases, version control tools and of developing web services.
- A senior member of a team responsible for the development of the back office system.
- Write code to a high standard, in a timely and scalable way.
- Ensure that code is well structured and documented in best practice.
- Assist in writing development specs to enhance the system and to allow for more efficient work practices.
- Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality
- Create a test environment and roll out rigorous user testing practices.
- Assist senior management in evaluating and prioritizing system enhancements.