Content Writer

Who We Are:

Founded in 2018, HighLevel Inc. is a B2B SaaS Platform catering to Marketing Agencies. We aim to provide a comprehensive solution for marketing agencies, offering cutting-edge tools and seamless client service. Our diverse clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call center/Sales agencies, and freelancers. We serve various niches such as real estate, dental & medical, local businesses, e-commerce, professional, and field services.

Our platform encompasses a wide range of products, including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments, and more. Currently, we support over 20,000 agencies and 300,000 small & medium businesses. Our remote team of 800+ professionals operates across 15 nations.

Who You Are: 

The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.

Essential Functions:

• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture.

• Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

• Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; and implementing change.

• Being able to interpret data that translates into action to improve the team. 

• Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability.

• Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; and analyzing information and applications.

• Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; and implementing changes.

• Responsible for providing employees with technical resources; providing technical advice; resolving problems; and disseminating advisories, warnings, and new techniques.

• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations. 

• Act as an escalation point for high-severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions. 

• Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration.

• Be readily available with cameras on throughout the shift to assist customers and team members via Zoom.

Experience/Education/Certifications Required:

• Associate's/ Bachelor's degree or equivalent experience
• 5+ Years in management 
• SaaS software experience
• Several years running technical customer-facing teams.
• Experience in managing a team of over 20+ 
• Project management skills 
• Leading a results-driven team 
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you 
• Strong collaboration, time management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with the team and with customers
• Excellent listening, presentation and communication skills at all levels
• The ability to partner with customers and team members in developing their strategic direction
• The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
• Strong customer-facing communication skills
• Demonstrated data-driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and Excel skills

Language Skills Required Vs. Preferred: 

• Fluent in English.
• Demonstrated verbal and written communication skills.

EEO Statement:

At HighLevelwe value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

What kind of work will you get?

We are looking for a java developer.

Examples of technical tasks:

Working on our backend SDK to implement APIs that will be consumed by the frontend widgets

Designing APIs for different auth recipes

Architecting auth flows

You will also be given non technical tasks like product brain storming, competitor analysis and writing documentation.

Note: Compensation is as per the applicant's geography

Requirements

Well versed in java with 2+ years of professional experience

Familiar with and comfortable working with Web frameworks like FastAPI, Django and Flask

Familiar with HTTP networking in java

Strong understanding of async and sync modes in java

Bonus:

Contributed to open source, or have your own open source repo with a community and many github stars

Built an in-house authentication or authorization solution or worked with solutions such as Keycloak, Auth0, Ory, Okta etc

If you like our project, please star us on https://github.com/supertokens/supertokens-core">Github

Note: Compensation is as per the applicant's geography

Recruitment Process

Initial Filtering

Apply

Technical Interview (1/2) - 1.5 hours

Discussion on your past work, this will involve sharing your work (code and output) via screen share

Architecture discussion and general programming related live code problems.

You will be allowed to use Google throughout the interview and you will be required to have screen share on.

This call will be with the CTO

Technical Interview (2/2) - 1.5 hour

This will involve a discussion to assess the breadth and depth of your technical knowledge and general questions on various technical topics.

You will not be asked to write any code

This call will be with the CTO

Chat with the Co-Founder - 1 hour

This call will involve a general discussion to assess culture fit

We are looking for a skilled react.js developer to join our front-end development team. In this role, you will be responsible for developing and implementing user interface components using React.js concepts. You will also be responsible for profiling and improving front-end performance and documenting our front-end codebase.

React.js Developer Responsibilities: 

1.     Reviewing application requirements and interface designs.
2.     Identifying web-based user interactions.
3.     Developing and implementing highly responsive user interface components using react concepts.
4.     Writing application interface codes using JavaScript following react.js workflows.
5.     Troubleshooting interface software and debugging application codes.
6.     Developing and implementing front-end architecture to support user interface concepts.
7.     Monitoring and improving front-end performance.
8.     Documenting application changes and developing updates. 

React.js Developer Requirements: 

1.     Previous experience working as a react.js developer.
2.     In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
3.     Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
4.     Experience with user interface design.
5.     Experience with browser-based debugging and performance testing software.
6.     Excellent troubleshooting skills.
7.     Good project management skills.

Decathlon is one of the world’s leading Sports goods retailers with the Motto of making sports accessible to over a Billion Indians!

To achieve this, we need a team of energetic, sporty team players we call,

SPORT LEADERS.

Sport Leader is an essential position to Decathlon that acts as a point of connection between Decathlon and its customers.

LOVE SPORT? CUSTOMER-FOCUSED? LOOKING FOR A RETAIL CAREER WITH A DIFFERENCE? IF YES, THIS COULD BE THE PERFECT ROLE FOR YOU!

As a Sports Advisor, your role is to ensure all customers leave our stores ‘satisfied or satisfied’. From a friendly and professional welcome through to a quick and easy payment process, your role is to always deliver a 5-star shopping experience. Decathlon heavily invests in the development of teammates so that those who want to build careers within the business are able to flourish within their roles. Whether you’re a student looking for a part-time role, or perhaps someone looking for a complete career change, Decathlon can cater to all.

OUR MISSION

To spread to wonders of sports to many

YOUR RESPONSIBILITIES

Customer Service: Through your own passion for sport, you’ll share your tips and experiences with users and through our hands-on product training, you will be able to give the best technical advice for the sports you are responsible for. Decathlon has shifted over the last year into an omnichannel business so it’s essential that our sports advisors are able to assist customers in all aspects of retail shopping, whether that’s in-store or online!

Merchandising: Whether full-time or part-time, every Omni Sports Leader is encouraged to take responsibility to autonomously manage stock levels and pricing and to provide a high level of merchandising so that each customer can easily find the right product for their sporting practice.

Team Player: You will be part of a shop floor team of like-minded Omni Sports Leaders, practicing sport and celebrating victories together, so it’s important that you are able to work well within a team environment as well as independently.

WHO YOU ARE?

Your passion drives you to create value for people, the planet, and commerce

I share the values of Decathlon on Vitality, Responsibility, Authenticity, Generosity Someone looking to combine a passion for sport with work.

A people person who is prepared to go the extra mile.

Someone looking for a retail career with a difference

Problem solver with good communication skills.

Able to play as part of the team during the busiest times (weekends and holidays)

Additional Information:

As a Sales Assistant, you will be required to work usual retail hours including evenings and weekends. The role will be shop-floor based with full Covid-19 safety regulations and precautions in place. The safety of our teammates and customers is our main priority during these times.

You will be autonomous in your work and will get to make the sport you love accessible to the many!

SPORT FOR ALL | ALL FOR SPORT.

Job Types: Full-time, Part-time, Regular / Permanent, Fresher

Part-time hours: 45 per week

Salary: ₹22,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Flexible shift
• Rotational shift
• Weekend availability

Supplemental pay types:

• Performance bonus
• Yearly bonus