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ServiceNow Architect – L3 (Senior Level)

EVOCS Company Overview

At EVOCS, our journey began with a mission to empower businesses with the right technology solutions. Founded by a team of passionate experts, we have grown into a trusted partner for organizations seeking innovative and comprehensive tech services. Through our devotion to growing and providing the highest quality services, we have adapted to changing client needs and expanding our repertoire to utilize the finest HR Technologies to become subject matter experts.

Impact at EVOCS

As ServiceNow Architect at L3 level, you will be the strategic technical leader responsible for designing, implementing, and optimizing enterprise-scale ServiceNow solutions. You will architect complex, multi-module implementations while mentoring junior architects and development teams, driving technical excellence across client engagements. Your expertise will directly impact clients' digital transformation initiatives and operational efficiency.

Job Responsibilities

In this role, you will:

Solution Architecture & Design

·       Lead the design of end-to-end ServiceNow solutions across ITSM, ITOM, ITBM, ITAM, HRSD, and emerging modules

·       Own the architectural vision and technical roadmap for enterprise implementations

·       Conduct requirements analysis with executive stakeholders and translate business needs into scalable, enterprise-grade technical designs

·       Design and implement solutions leveraging Common Services Data Model (CSDM) alignment for platform consistency

·       Architect multi-instance strategies for large-scale, geographically distributed deployments

·       Ensure solutions incorporate best practices, scalability, performance optimization, and future-readiness

Technical Leadership & Mentorship

·       Provide architectural guidance and mentorship to L1 and L2 engineers and developers

·       Establish technical standards, coding guidelines, and architectural best practices for the practice

·       Lead technical design reviews and solution validation against enterprise architecture frameworks

·       Champion thought leadership within the ServiceNow ecosystem through innovation and quality delivery

·       Coach development teams on advanced scripting, API usage, and platform capabilities

Strategic Planning & Governance

·       Partner closely with senior client leadership to define platform strategy and long-term IT roadmaps

·       Drive technical governance frameworks including security, compliance, and operational controls

·       Plan and manage complex system upgrades, patches, and feature releases with minimal operational impact

·       Define integration strategies and manage dependencies across legacy and modern systems

·       Lead capacity planning and performance optimization initiatives

Integration & Data Architecture

·       Architect complex integrations using REST, SOAP, OAuth2, JWT, MID Server, and Integration Hub

·       Design data management strategies ensuring integrity, consistency, and efficient utilization

·       Lead integration solution design with third-party enterprise platforms (SAP, Salesforce, Azure, AWS, etc.)

·       Oversee data migration, transformation, and import strategies using Import Sets, Data Sources, and Flow Designer

·       Implement API-based integration architectures and event-driven solutions

Advanced Configuration & Customization

·       Oversee customization and configuration of ServiceNow modules ensuring scalability and maintainability

·       Design and implement advanced customizations including custom modules, scoped applications, and extensions

·       Lead configuration decisions on CMDB structure optimization and asset management

·       Architect workflow automation solutions using Flow Designer, Business Rules, and Script Includes

·       Design advanced reporting and analytics solutions leveraging ServiceNow analytics platform

Quality Assurance & Deployment

·       Establish and enforce quality standards across development, testing, and production environments

·       Lead implementation of CI/CD pipelines for update set management and deployment automation

·       Conduct system and integration testing strategies, ensuring reliability and performance

·       Manage release management processes and coordinate cross-environment deployments

·       Drive performance tuning and optimization initiatives for platform health

Client Engagement & Documentation

·       Act as the primary technical subject matter expert and escalation point for complex engagements

·       Facilitate architecture workshops and technical solutioning sessions with stakeholders

·       Produce comprehensive solution documentation including architecture diagrams, technical specifications, and implementation guides

·       Communicate technical concepts effectively to both technical and non-technical audiences

·       Build and maintain strong client relationships through proactive engagement and thought leadership

Continuous Improvement & Innovation

·       Monitor emerging ServiceNow features, modules, and platform enhancements

·       Evaluate new technologies and assess their applicability to client environments

·       Drive innovation initiatives that enhance platform value and operational efficiency

·       Contribute to organizational knowledge base and best practice documentation

·       Stay current with ITIL service lifecycle, enterprise architecture frameworks, and industry trends

Required Qualifications

The ideal candidate will have:

Experience & Expertise

·       5+ years of hands-on experience designing and implementing ServiceNow solutions across multiple modules

·       Minimum 3 years in a lead or architect role managing enterprise-scale implementations

·       Deep expertise in ServiceNow instance management, architecture design, and configuration (ITSM, ITOM, ITBM, ITAM,VMS,FSM Modules)

·       Proven track record of architecting and delivering complex, multi-module solutions in enterprise environments

·       Expert-level understanding of ServiceNow platform capabilities, modules, and industry best practices

Technical Skills

·       In-depth knowledge of ServiceNow architecture patterns, design principles, and the Common Services Data Model (CSDM)

·       Advanced proficiency in ServiceNow scripting (JavaScript, Glide APIs, Business Rules, Script Includes)

·       Extensive hands-on experience with job scheduling, workflow automation, and scheduled scripts

·       Expert-level knowledge of ServiceNow integrations: REST APIs, SOAP, OAuth2, JWT, MID Server, and Integration Hub

·       Proven expertise in data management including Import Sets, Transform Maps, Data Sources, and data integrity strategies

·       Deep knowledge of update sets, scoped applications, deployment best practices, and instance cloning

·       Strong experience with system logging, monitoring, audit trails, and performance analytics

·       Proficiency in designing CMDB strategies and maintaining data model integrity

Leadership & Communication

·       Demonstrated ability to lead technical teams and mentor junior architects and developers

·       Excellent stakeholder management and ability to communicate complex technical concepts to executive audiences

·       Strong project management and organizational skills for managing multiple concurrent engagements

·       Proven ability to drive innovation and champion new solutions within client environments

·       Ability to work independently, take ownership of strategic initiatives, and set architectural direction

Professional Attributes

·       Fluent in English (written and spoken) – strong client-facing communication required

·       Excellent analytical and problem-solving skills for architecting enterprise-scale solutions

·       Detail-oriented with ability to balance strategic thinking with hands-on technical delivery

·       Demonstrated commitment to continuous learning and staying current with platform evolution

·       Strong documentation and knowledge-sharing practices

Bonus Qualifications

Ideally you have:

·       ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS), and Platform Implementation (CCPA) certifications

·       ServiceNow Master Architect or Advanced certifications demonstrating deep platform expertise

·       Hands-on experience with ServiceNow Flow Designer, Integration Hub, and Advanced Work Assignment

·       Deep knowledge of ServiceNow Discovery, Service Graph Connectors, and asset management

·       Experience with ServiceNow's Intelligent Service Management and AI-powered features

·       Exposure to multi-instance enterprise management and governance at scale

·       Background in enterprise architecture frameworks (TOGAF, Zachman)

·       Experience leading digital transformation initiatives and IT modernization programs

·       Strong background in ITIL v4, enterprise IT service management, and release management

·       Cloud platform expertise (AWS, Azure) for hybrid integration architectures

·       Bachelor's degree in Computer Science, Information Systems, Software Engineering, or related technical field

·       Prior experience with ServiceNow partner implementations or consulting engagements

Our Values

We are privileged to serve our loyal customer base in our mission to build lasting relationships with our clients based on trust and mutual success. We strive to deliver exceptional quality and consistency through a white-glove approach. By empowering businesses with tailored solutions and insights, we help them achieve their goals and navigate the ever-evolving tech landscape.

The values we live by:

Customer-centric Solutions – We prioritize understanding and solving real business challenges with technology that drives measurable impact.

Innovation & Excellence – We continuously innovate and pursue the highest standards in every solution we deliver.

Integrity & Transparency – We build trust through honest communication, reliable delivery, and transparency in all client relationships.

Data-driven Decision Making – We leverage data and analytics to inform strategic decisions and demonstrate clear ROI for our solutions.

POSITION: QA Engineer

JOB OVERVIEW:

We are looking for a QA Engineer to assess software quality through Manual and Automated Testing. You will be responsible for finding and reporting software bugs and glitches. You should have a keen eye for details and must be competent in executing test cases. You should also possess excellent communication and problem-solving skills and should be passionate about quality ensuring that our products, applications, and systems work correctly.

WHAT YOU WILL DO:

● Testing life cycle SDLC STLC.

● Analysis of the requirement Design & Implement functional test-cases.

● Reviewing software requirements and preparing test scenarios.

● Executing tests on software usability.

● Analyzing test results on database impacts, errors or bugs, and usability.

● Preparing reports on all aspects related to the software testing carried out and reporting to the design team.

● Interacting with clients to understand product requirements.

● Participating in design reviews and providing input on requirements, product design, and potential problems.

● Ensure complete test -coverage, interact with Product management development team & different stakeholders.

● Involve in Test-plan, Test scenario Test strategy review. Participate in the defect triage call, use the existing Tool & built the new Test script

● Hands-on API testing with REST Assured, Postman, Swagger.

● Should be having a good Analytical Skill.

● Should be expert in SQL severRedshift & web service testing.

● Expert in Agile & waterfall methodology & feature file writing.

● Assist in setting up & built the new Test- environments.

● Helping in new processes & procedures.

● Candidate must have good understanding of Automation Framework

● Test Execution (Expert) - Deep dive into large volumes of data comparison validation

● Test Framework (Expert) - Solid understanding of Test Phases, Type of testing to be undertaken & be able to perform them. Risk gate assessments for entry & exit criteria's. Test outputs - plan, cases, results, sign off reports.

REQUIRED SKILLS

● Must have strong experience working in the Software Testing field throughout the career across all phases of software development life cycle.

● SAAS application testing experience

● Must have exposure as well as hands on experience of manual as well as performance testing for various web based, mobile based and desktop-based Software Products and Application projects.

● Must have strong hands-on experience of various types of testing including end to end functional testing,UIUX, Performance, Security, Architecture, Websites and Performance testing etc.

● Must have led various software testing projects end to end including Test Plans & Test Cases

preparation, Effort Estimation, Test Reporting, Project Coordination activities for various projects.

● Knowledge of Database testing over MySQL or other relational non-relational databases is a plus.

● Strong experience with Automation tools including Selenium and others for testing Web basedRESTAPIsWeb ServicesSchedulersBatches & Event driven applications.

● Knowledge of at least one Programming language & coding on an Automation framework is plus.

● Must have familiarity to leading tools for requirement management, test case management, bug

management and version control.

● Should have strong documentation and verbal communication skills and excellent aptitude.

● Good to have: JIRA, Lean FT, Jenkins

About UpSolve

We built and deliver complex AI solutions which help drive business decisions faster and more accurately. We are a typical AI company and have a range of solutions developed on Video, Image and Text.

What you will do

• Stay informed on new technologies and implement cautiously
• Maintain necessary documentation for the project
• Fix the issues reported by application users
• Plan, build, and design solutions with a mental note of future requirements
• Coordinate with the development team to manage fixes, code changes, and merging

Location: Mumbai

Working Mode: Remote

What are we looking for

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
• Minimum 2 years of professional experience in software development, with a focus on machine learning and full stack development.
• Strong proficiency in Python programming language and its machine learning libraries such as TensorFlow, PyTorch, or scikit-learn.
• Experience in developing and deploying machine learning models in production environments.
• Proficiency in web development technologies including HTML, CSS, JavaScript, and front-end frameworks such as React, Angular, or Vue.js.
• Experience in designing and developing RESTful APIs and backend services using frameworks like Flask or Django.
• Knowledge of databases and SQL for data storage and retrieval.
• Familiarity with version control systems such as Git.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration abilities.
• Ability to work effectively in a fast-paced and dynamic team environment.
• Good to have Cloud Exposure

Job Description: Business Development executive

Designation: - Business Development Executive

Experience: - 1-2 Years

Qualification - MBA

Location:-Mumbai, Delhi, Jaipur, Lucknow

No Remote:-(Onsite Only)

CTC: - 4-5 LPA

Timing – 10:30AM to 7:30PM

About the Role

As a Business Development Executive, you will play a critical role in identifying new opportunities, generating leads, and driving revenue growth. You will connect with clients, promote our services, and collaborate with internal teams to deliver impactful solutions.

Key Responsibilities

Lead Generation & Prospecting

• Identify and connect with potential clients through market research, cold calling, networking, and outreach.
• Generate a strong pipeline of leads across media sales, events, BTL campaigns, and digital marketing domains.

Client Engagement & Relationship Management

• Develop and nurture relationships with key decision-makers and stakeholders to understand their business requirements.
• Deliver compelling pitches and presentations tailored to client needs.

Sales Execution

• Achieve business targets by converting leads into long-term clients.
• Coordinate with internal teams to create proposals, quotations, and strategic sales plans.

Market Research & Analysis

• Conduct market research to understand industry trends, competitor activities, and client needs.
• Provide insights to tailor pitches and identify new business opportunities.

Relationship Management

• Develop and nurture long-term relationships with clients to ensure repeat business.
• Serve as the point of contact, delivering exceptional client support and ensuring satisfaction throughout the project lifecycle.

Campaign Planning Support

• Collaborate with internal teams to develop customized proposals and marketing strategies.
• Assist in executing BTL campaigns, digital initiatives, and events to drive client success.

Reporting & CRM Management

• Maintain accurate client and sales data in CRM tools.
• Provide regular updates on leads, opportunities, and sales performance to the leadership team.

What We’re Looking For

• 1-2 years of experience in business development, sales, or client acquisition.
• Strong understanding of branding and brand solution, BTL activations, events, and digital marketing solutions.
• Excellent communication, negotiation, and presentation skills.
• Proven ability to prospect, generate leads, and close deals.
• Familiarity with CRM tools and Microsoft Office Suite.
• Self-motivated with a results-driven mindset and a passion for achieving targets.

Why Join Us?

• Competitive salary with performance-driven incentives.
• Opportunity to work on diverse, high-impact projects with leading brands.
• A collaborative and growth-focused work environment.
• Exposure to the brand solutions, BTL, Marketing technology solutions, events, and digital marketing landscape.
• Fast-track career growth for high-performing individuals.

Required Skills 

1) Good experience in Angular

2) Hand on Node.JS./Express JS 

3) Database : MYSQL/MongoDB 

4) Experience in Java Script, Typescript. 

5)Good experience in HTML5, CSS3, JavaScript, Jquery 

6) Experience working in an Agile environment. 

7) Good communication skills.

• Collaborate with other software developers, business analysts and software architects to plan, design, develop, test, and maintain web and mobile-based business applications.
• Guide team development efforts towards successful project delivery.
• Identify and encourage areas for growth and improvement within the team.
• Provide third-level support to business users.
• Research and evaluate a variety of software products.
• Analyze and resolve technical and application problems.
• Develop, refine, and tune integrations between applications.
• Design, develop, and unit test applications in accordance with established standards.
• Participate in peer-reviews of solution designs and related code.
• Prepare reports, manuals and other documentation on the status, operation and maintenance of software

Job Description :

You're going to be at the core of our development team. You'll mainly be coding in Node.js. You'll be doing a little bit of everything from writing backend code that communicates with other internal services, to working with APIs, to writing code that controls EC2 instances and so on.

Requirements :

• Strong understanding of object-oriented programming and functional programming  and design concepts like - dependency injection, abstract classes, interfaces, data, providers, factories, middlewares, interceptors, orm
• Strong understanding of database architecture and design principles MySQL, mongo-DB. Understanding of MongoDB’s aggregation framework is a bonus.
• Excellent knowledge of Node.js frameworks (NestJs preferred) and experience in integrating libraries, authentication, queues, jobs, logger services. Past experience in working on multi-tenant SAAS product is a bonus.
• Experience with AWS, Architecture Design, and Web development. 
• 1+ years of relevant experience
• Passionate about working in a startup and creating a great product
• Must be able to show us projects and or websites that you have created. Bonus points if you’ve created these projects/websites outside of your work (we love seeing proof of how much you love technology and coding).
• Must love to program, must be willing to learn, and must be creative. If you are the type of person who finds learning a new technology or language an exhilarating experience, this is the place for you.

Responsibilities : 

• Working alongside front end developers, designers, and other backend developers creating cutting edge applications
• Delivering programming solutions for a variety of challenging and exciting projects
• Testing applications to ensure they meet users' expectations
• Integrating third-party APIs
• Deliver outstanding projects within tight deadlines

We are looking to hire a talented ruby on rails developer to manage the interchange of data between our users and the server. You will be responsible for developing and maintaining the server-side logic for the central database, testing performance, troubleshooting, and integrating front-end elements into the application.

To ensure success as a ruby on rails developer, you should have extensive experience working with ruby and back-end integration techniques. Ultimately, a top-level ruby on rails developer can create clean, functional code that perfectly suits the needs of the company.

• Designing and developing new web applications.
• Maintaining and troubleshooting existing web applications.
• Writing and maintaining reliable Ruby code.
• Integrating data storage solutions.
• Creating back-end components.
• Identifying and fixing bottlenecks and bugs.
• Integrating user-facing elements designed by the front-end team.
• Connecting applications with additional web servers.
• Maintaining APIs.

• Bachelor’s degree in computer science, computer engineering, or related field.
• Experience working with ruby on rails as well as libraries like Resque and RSpec.
• Ability to write clean ruby code.
• Proficiency with code versioning tools including Git, Github, SVN, and Mercurial.
• Experience with AngularJS or BackboneJS.
• Familiarity with MVC, Mocking, RESTful, and ORM.
• Good understanding of front-end technologies including HTML5, JavaScript, and CSS3.
• Knowledge of server-side templating languages including Slim and Liquid.
• Familiarity with testing tools.