Senior Professional Service Engineer at Team Geek Solutions · Pune · 5 - 8 years · ₹10L - ₹15L / yr · Bootstrapped · Posted 9 Sep 2026
Position: Senior Professional Services Engineer - NTRX
Location: Pune, Hinjewadi PH-2
Experience: 5-7 Years
Budget: 11-12 LPA
Work Type: Hybrid | 2 Days WFO
Role Summary
The NTR-x PSE will own installation, integration & support of NiCE NTR-x recording solutions for clients in Financial Services/Banking domain.
Must Have
- Domain: 5-7 Yrs experience in Financial Services / Banking domain
- Recording Solutions: Hands-on with NiCE / Verint / any other recording solutions - Installation, Configuration, Upgrades & Maintenance on Windows/Cloud & NTRX
- OS: Strong Microsoft Windows Server/OS knowledge
- Telephony: IP/SIP communication analysis + Strong telephony background
- Networking: OSI 7-layer, TCP, UDP, LAN/WAN, NICs, Switches, Routers
- Troubleshooting: Wireshark, Log Analysis, Network testing utilities
- Scripting: Basic SQL / Shell - Query & Update knowledge
- Client Skills: Strong customer-facing skills. Able to lead tech discussions & represent NiCE in client meetings
Good to Have
- Integrations: Experience with PBX, Switch, ACD - Avaya, Cisco, Microsoft Teams, Amazon Connect
- Cloud: AWS - Primary, Azure. Virtualization - VMware, Citrix
- Advanced: MDC, LDAP, SSO, ACD Integration, DB Migration, DR & HA Designs
- Security: Active Directory, GPO, DNS, Certificate Authority, EFS, Hardening
Added Advantage
- Certifications: MCP / MCSE, CCNA, VMware, Citrix, AWS, Azure
- Database: Microsoft SQL Server 2012+ - Install, Config, Admin, Backup, Recovery
Key Responsibilities
- Install, integrate & configure NiCE NTR-x recording solution remotely as per standards
- Develop/configure software features per design specs & customer requirements
- Plan & execute Unit, Functional & System testing. Support UAT & Data Validation
- Assist customers/vendors with NiCE integration points
- Provide technical expertise across NiCE product suite - Design, Support, QA
- Escalate issues to Support, R&D & Management when needed
- Proactive communication with client & management on progress & risks
- Support after-hours, weekends, client-site & cross-time-zone as required
- Share customer feedback to R&D for product enhancements.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Team Geek Solutions
About
Team Geek Solutions (TGS) is a global technology partner based in Leander, Texas, with a regional office in Pune, India. Founded in 2018 and established as a private limited company in 2020, TGS has rapidly grown into a USD $40 million company with over 150 team members worldwide. The company specializes in AI and Generative AI solutions, custom software development, and talent optimization, offering managed remote teams and scalable solutions tailored to various industries. TGS provides a wide range of services, including AI/ML application development, cloud migration, custom software development, and cybersecurity audits. They also offer specialized resources in Generative AI and automated hiring solutions. TGS supports businesses in sectors such as banking, telecom, fintech, healthcare, and manufacturing, helping them enhance operational efficiency and drive innovation. The company is committed to delivering custom software solutions and cloud-based platforms that empower organizations to operate more effectively.
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Role : NTRX Professional Service Engineer -Any Voice Recording platform experience is a must.
5 - 7 Years
Locations
Pune, Maharashtra, India ( 1st round Virtual and then F-2-F is mandatory )
Skill Set
Networking,SQL,Cloud Support, IVR or Avaya, or NICE NTRX any VOICE RECORDING PLATFORM EXPEIRENCE IS A MUST.
Skill to Evaluate
Networking,PLSQL,SQL,Cloud Support
**Job Description:**
We are seeking a talented and motivated NTRX Professional Service Engineer to join our dynamic team. This role entails working closely with clients to implement and support our advanced networking solutions. As a key member of our professional services team, you will leverage your expertise in networking, SQL, and cloud support to deliver high-quality services that exceed client expectations.
**Key Responsibilities:**
- **Client Engagement:** Collaborate with clients to understand their business needs and technical requirements. Provide expert guidance and support throughout the project lifecycle.
- **Network Management:** Design, implement, and maintain NTRX network solutions, ensuring optimal performance and reliability. Troubleshoot and resolve network issues in a timely manner.
- **Database Support:** Utilize SQL to manage, query, and analyze data as needed, ensuring that clients’ databases are functioning efficiently and effectively.
- **Cloud Support:** Assist clients with cloud deployment and support services, helping them to migrate their systems to the cloud and optimize their cloud infrastructure.
- **SQL Proficiency:** Ability to write, read, and optimize SQL queries, with a robust understanding of relational databases.
- **Cloud Support Skills:** Familiarity with cloud vendor platforms (AWS, Azure, Google Cloud, etc.) and experience in providing cloud-based solutions and support.
**Qualifications:**
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 3+ years of experience in networking or IT support, with a focus on professional services or client-facing roles preferred.
- Relevant certifications (such as CCNA, AWS Certified Solutions Architect, etc.) are a plus.
- **Client Engagement:** Collaborate with clients to understand their business needs and technical requirements. Provide expert guidance and support throughout the project lifecycle.
- **Network Management:** Design, implement, and maintain NTRX network solutions, ensuring optimal performance and reliability. Troubleshoot and resolve network issues in a timely manner.
- **Database Support:** Utilize SQL to manage, query, and analyze data as needed, ensuring that clients’ databases are functioning efficiently and effectively.
- **Cloud Support:** Assist clients with cloud deployment and support services, helping them to migrate their systems to the cloud and optimize their cloud infrastructure.
- **Documentation:** Create and maintain comprehensive documentation for configurations, implementations, and support processes to ensure knowledge transfer within the team and to clients.
- **Training & Development:** Provide training and support to clients and team members on NTRX solutions and best practices.
- **Continuous Improvement:** Stay current with industry trends and emerging technologies within networking and cloud services to enhance service offerings and promote innovation.
**Required Skills:**
- **Networking Expertise:** Strong knowledge of networking concepts, protocols, and technologies. Experience with troubleshooting and optimizing network performance is a must.
- **SQL Proficiency:** Ability to write, read, and optimize SQL queries, with a robust understanding of relational databases.
- **Cloud Support Skills:** Familiarity with cloud vendor platforms (AWS, Azure, Google Cloud, etc.) and experience in providing cloud-based solutions and support.
- **Problem-Solving Abilities:** Strong analytical and problem-solving skills with the ability to think critically and execute on multiple tasks efficiently.
- **Communication Skills:** Excellent verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders.
**Qualifications:**
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 3+ years of experience in networking or IT support, with a focus on professional services or client-facing roles preferred.
- Relevant certifications (such as CCNA, AWS Certified Solutions Architect, etc.) are a plus.
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Full Stack Developer - Averlon