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Senior Professional Service Engineer
Senior Professional Service Engineer
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Senior Professional Service Engineer

Ajdevi kindo's profile picture
Posted by Ajdevi kindo
5 - 8 yrs
₹10L - ₹15L / yr
Pune
Skills
NTRX
NICE
TCP/IP
LAN
WAN
Routing & Switching
SQL
Shell Scripting
SIP

Position: Senior Professional Services Engineer - NTRX

Location: Pune, Hinjewadi PH-2

Experience: 5-7 Years

Budget: 11-12 LPA

Work Type: Hybrid | 2 Days WFO



Role Summary

The NTR-x PSE will own installation, integration & support of NiCE NTR-x recording solutions for clients in Financial Services/Banking domain.


Must Have


 - Domain: 5-7 Yrs experience in Financial Services / Banking domain

 - Recording Solutions: Hands-on with NiCE / Verint / any other recording solutions - Installation, Configuration, Upgrades & Maintenance on Windows/Cloud & NTRX

 - OS: Strong Microsoft Windows Server/OS knowledge

 - Telephony: IP/SIP communication analysis + Strong telephony background

 - Networking: OSI 7-layer, TCP, UDP, LAN/WAN, NICs, Switches, Routers

 - Troubleshooting: Wireshark, Log Analysis, Network testing utilities

 - Scripting: Basic SQL / Shell - Query & Update knowledge

 - Client Skills: Strong customer-facing skills. Able to lead tech discussions & represent NiCE in client meetings


Good to Have


 - Integrations: Experience with PBX, Switch, ACD - Avaya, Cisco, Microsoft Teams, Amazon Connect

 - Cloud: AWS - Primary, Azure. Virtualization - VMware, Citrix

 - Advanced: MDC, LDAP, SSO, ACD Integration, DB Migration, DR & HA Designs

 - Security: Active Directory, GPO, DNS, Certificate Authority, EFS, Hardening


Added Advantage


 - Certifications: MCP / MCSE, CCNA, VMware, Citrix, AWS, Azure

 - Database: Microsoft SQL Server 2012+ - Install, Config, Admin, Backup, Recovery


Key Responsibilities


 - Install, integrate & configure NiCE NTR-x recording solution remotely as per standards

 - Develop/configure software features per design specs & customer requirements

 - Plan & execute Unit, Functional & System testing. Support UAT & Data Validation

 - Assist customers/vendors with NiCE integration points

 - Provide technical expertise across NiCE product suite - Design, Support, QA

 - Escalate issues to Support, R&D & Management when needed

 - Proactive communication with client & management on progress & risks

 - Support after-hours, weekends, client-site & cross-time-zone as required

 - Share customer feedback to R&D for product enhancements.

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About Team Geek Solutions

Founded :
2018
Type :
Services
Size
Stage :
Bootstrapped

About

Team Geek Solutions (TGS) is a global technology partner based in Leander, Texas, with a regional office in Pune, India. Founded in 2018 and established as a private limited company in 2020, TGS has rapidly grown into a USD $40 million company with over 150 team members worldwide. The company specializes in AI and Generative AI solutions, custom software development, and talent optimization, offering managed remote teams and scalable solutions tailored to various industries. TGS provides a wide range of services, including AI/ML application development, cloud migration, custom software development, and cybersecurity audits. They also offer specialized resources in Generative AI and automated hiring solutions. TGS supports businesses in sectors such as banking, telecom, fintech, healthcare, and manufacturing, helping them enhance operational efficiency and drive innovation. The company is committed to delivering custom software solutions and cloud-based platforms that empower organizations to operate more effectively.

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