Senior Professional Service Engineer at Team Geek Solutions · Pune · 5 - 8 years · ₹10L - ₹15L / yr · Bootstrapped · Posted 9 Sep 2026
Position: Senior Professional Services Engineer - NTRX
Location: Pune, Hinjewadi PH-2
Experience: 5-7 Years
Budget: 11-12 LPA
Work Type: Hybrid | 2 Days WFO
Role Summary
The NTR-x PSE will own installation, integration & support of NiCE NTR-x recording solutions for clients in Financial Services/Banking domain.
Must Have
- Domain: 5-7 Yrs experience in Financial Services / Banking domain
- Recording Solutions: Hands-on with NiCE / Verint / any other recording solutions - Installation, Configuration, Upgrades & Maintenance on Windows/Cloud & NTRX
- OS: Strong Microsoft Windows Server/OS knowledge
- Telephony: IP/SIP communication analysis + Strong telephony background
- Networking: OSI 7-layer, TCP, UDP, LAN/WAN, NICs, Switches, Routers
- Troubleshooting: Wireshark, Log Analysis, Network testing utilities
- Scripting: Basic SQL / Shell - Query & Update knowledge
- Client Skills: Strong customer-facing skills. Able to lead tech discussions & represent NiCE in client meetings
Good to Have
- Integrations: Experience with PBX, Switch, ACD - Avaya, Cisco, Microsoft Teams, Amazon Connect
- Cloud: AWS - Primary, Azure. Virtualization - VMware, Citrix
- Advanced: MDC, LDAP, SSO, ACD Integration, DB Migration, DR & HA Designs
- Security: Active Directory, GPO, DNS, Certificate Authority, EFS, Hardening
Added Advantage
- Certifications: MCP / MCSE, CCNA, VMware, Citrix, AWS, Azure
- Database: Microsoft SQL Server 2012+ - Install, Config, Admin, Backup, Recovery
Key Responsibilities
- Install, integrate & configure NiCE NTR-x recording solution remotely as per standards
- Develop/configure software features per design specs & customer requirements
- Plan & execute Unit, Functional & System testing. Support UAT & Data Validation
- Assist customers/vendors with NiCE integration points
- Provide technical expertise across NiCE product suite - Design, Support, QA
- Escalate issues to Support, R&D & Management when needed
- Proactive communication with client & management on progress & risks
- Support after-hours, weekends, client-site & cross-time-zone as required
- Share customer feedback to R&D for product enhancements.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Team Geek Solutions
About
Team Geek Solutions (TGS) is a global technology partner based in Leander, Texas, with a regional office in Pune, India. Founded in 2018 and established as a private limited company in 2020, TGS has rapidly grown into a USD $40 million company with over 150 team members worldwide. The company specializes in AI and Generative AI solutions, custom software development, and talent optimization, offering managed remote teams and scalable solutions tailored to various industries. TGS provides a wide range of services, including AI/ML application development, cloud migration, custom software development, and cybersecurity audits. They also offer specialized resources in Generative AI and automated hiring solutions. TGS supports businesses in sectors such as banking, telecom, fintech, healthcare, and manufacturing, helping them enhance operational efficiency and drive innovation. The company is committed to delivering custom software solutions and cloud-based platforms that empower organizations to operate more effectively.
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Full Stack Developer - Averlon