11+ Service desk Jobs in Delhi, NCR and Gurgaon | Service desk Job openings in Delhi, NCR and Gurgaon

Job Description 

SN 

Required Information 

Details 

1 

Role 

Service Desk Lead 

2 

Required Technical Skill Set 

Excellent Communication skills.  

Team Management,  

Process Governance,  

Reporting,  

Shift & Resource Planning 

Desired Experience Range 

4-8 Yrs. 

Location of Requirement  

Noida 

Keywords 

IT Service Desk, IT Help Desk 

Desired Competencies (Technical/Behavioral Competency) 

Primary Skills 

1.Leadership & People Management - Proven ability to lead large 

teams, manage multiple services or 24/7 services, and build a 

high-performance culture. 

2.Strong knowledge of ITIL framework and service desk 

operations. 

3.Experience in managing IT support teams (minimum 5+ years, 

with at least 2 years in a lead role). 

4.Excellent leadership, communication, and problem-solving 

skills. 

5.Familiarity with ticketing tools (e.g., ServiceNow, Remedy). 

6.Ability to handle high-pressure situations and escalations 

effectively. 

Secondary Skills 

1.Previous ITSM / Incident management or Service desk 

experience managing cases and troubleshooting incidents 

2.Strong knowledge in capacity management, resource planning, 

reporting & analytics. 

Key Responsibilities

• Assist in preparing project execution plans, schedules, and task allocations.
• Coordinate daily activities between field, processing, QA, CAD, and reporting teams.
• Maintain daily/weekly trackers and ensure workflow adherence and timely task completion.
• Manage project documentation including DPRs, logs, QA/QC sheets, and data records.
• Facilitate submission of raw data, processed data, and deliverables to clients.
• Track client feedback, manage revisions, and ensure timely data approvals.
• Support billing activities through measurement sheets, progress reports, and submission logs.
• Coordinate with clients for progress updates, scheduling, and deliverable acceptance.
• Identify project risks, track issues, and ensure timely resolution.

Key Performance Indicators (KPIs)

• On-time completion of milestones and deliverables.
• Accuracy and completeness of documentation and reports.
• Timely billing and reduced invoice approval delays.
• High client satisfaction levels.
• Improved workflow efficiency and reduced rework.

Preferred Qualifications & Skills

• Bachelor’s degree in Engineering, Geomatics, GIS, Management, or related fields.
• Experience in LiDAR, Drone Survey, GIS, CAD, or engineering project environments.
• Strong organizational, multitasking, and coordination abilities.
• Proficiency in MS Excel, MS Project, Google Workspace, and documentation tools.
• Strong communication and interpersonal skills.

Strong Data / ETL Test Engineer

Mandatory (Total Experience): Must have 5+ years of overall experience in Testing/QA

Mandatory (Experience 1 ): Must have minimum 3+ years of hands-on end-to-end data testing/ETL testing experience, covering data extraction, transformation, loading validation, reconciliation, working across BI / Analytics / Data Warehouse / e-Governance platforms

Mandatory (Experience 2): Must have strong understanding and hands-on exposure to Data Warehouse concepts and processes, including fact & dimension tables, data models, data flows, aggregations, and historical data handling.

Mandatory (Experience 3): Must have experience in Data Migration Testing, including validation of completeness, correctness, reconciliation, and post-migration verification from legacy platforms to upgraded/cloud-based data platforms.

Mandatory (Experience 4): Must have independently handled test strategy, test planning, test case design, execution, defect management, and regression cycles for ETL and BI testing

Mandatory (Tools & Platforms)- Hands-on experience with ETL tools and SQL-based data validation is mandatory (Working knowledge or hands-on exposure to Redshift and/or Qlik will be considered sufficient)

Mandatory (Education & Academic Background): Must hold a Bachelor’s degree B.E./B.Tech else should have master's in M.Tech/MCA/M.Sc/MS

Mandatory (Communication Skills): Must demonstrate strong verbal and written communication skills, with the ability to work closely with business stakeholders, data teams, and QA leadership

Mandatory (Note): There are 2 offices Rajiv chowk and Patel chowk, candidate can be placed any office location

Mandatory Location: Candidate must be based within Delhi NCR (100 km radius)

Preferred

• 4+ years of experience in Product Design / UI/UX Design roles.
• Formal education in Design (B.Des / M.Des / equivalent) from reputed institutes.
• Proven experience working in product-based companies or fast-growing startups.
• Strong portfolio showcasing product design work across web and mobile platforms. (Mandatory to share)
• Expertise in tools like Figma, Sketch, Adobe XD, Illustrator, and Prototyping tools.
• Strong understanding of design systems, usability principles, and interaction design.
• Experience designing high-traffic consumer products is a strong plus.

Location: Preet Vihar, Delhi

Type: Full-Time, In-Office

Role Requirements:

• Minimum 2 years of experience in SEO

Responsibilities:

• Manage complete SEO, including on-page and off-page activities
• Backlink creation
• Article submission
• SEO audits
• PDF submission
• Image submission
• Improving website Domain Authority (DA)
• Conduct thorough SEO audits and implement strategies for improvement
• Manage Google Ads and Google Analytics
• Manage Google My Business (GMB)
• Execute complete social media marketing and advertising campaigns
• Handle Social Media Optimization (SMO)
• Write and optimize content for SEO purposes

Qualifications:

• Bachelor’s or Master’s degree in Marketing or a related field
• Excellent understanding of SEO principles and practices
• Strong creative and analytical skills
• Proven experience in managing on-page and off-page SEO activities
• Proficient in content writing and optimizing content for SEO

• Experience 4 – 5 years
• Good in Backend Springboot
• write Rest API (Should be strong in this area)
• Good Analytical ability, Good coding practice, Knowledge of Spring Security (Desirable),
• UI Knowledge of Angular (Average knowledge should be enough)

• Strong development experience of 2 years using front end technologies such as HTML,  JavaScript, CSS, JQuery, HTML5, React JS, Angular 4 or higher , Type Script
• Skilled at Object Oriented JavaScript and having a working knowledge of at least one of  the following MVC Frameworks (Angular, Ember, React etc.)
• In-depth understanding of the entire web development process (design, development, and deployment) 
• Understanding of common frontend design patterns for developing high performance, user friendly and robust applications