11+ Service desk Jobs in Delhi, NCR and Gurgaon | Service desk Job openings in Delhi, NCR and Gurgaon
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Job Description
SN
Required Information
Details
1
Role
Service Desk Lead
2
Required Technical Skill Set
Excellent Communication skills.
Team Management,
Process Governance,
Reporting,
Shift & Resource Planning
Desired Experience Range
4-8 Yrs.
Location of Requirement
Noida
Keywords
IT Service Desk, IT Help Desk
Desired Competencies (Technical/Behavioral Competency)
Primary Skills
1.Leadership & People Management - Proven ability to lead large
teams, manage multiple services or 24/7 services, and build a
high-performance culture.
2.Strong knowledge of ITIL framework and service desk
operations.
3.Experience in managing IT support teams (minimum 5+ years,
with at least 2 years in a lead role).
4.Excellent leadership, communication, and problem-solving
skills.
5.Familiarity with ticketing tools (e.g., ServiceNow, Remedy).
6.Ability to handle high-pressure situations and escalations
effectively.
Secondary Skills
1.Previous ITSM / Incident management or Service desk
experience managing cases and troubleshooting incidents
2.Strong knowledge in capacity management, resource planning,
reporting & analytics.
ROLES AND RESPONSIBILITIES:
We are looking for a dynamic, tech-savvy Technical Account Manager who is passionate about emerging technology and dedicated to delivering exceptional customer experiences. As a key member of our global supply team, you will be pivotal in engaging with both prospective and existing clients, particularly with top endemic publisher accounts in the AdTech/Pharma Tech sectors, support the onboarding process, helping customers gain maximum value from our solutions.
- Account management: build and maintain strong, strategic relationships with clients, acting as a trusted technical advisor throughout the onboarding and post-implementation phases
- Onboarding & implementation: support technical onboarding for new clients, managing integrations and ensuring clients are set up for success from day one
- Ongoing client support: act as the primary technical contact for key accounts, troubleshooting issues, and proactively identifying opportunities to drive client satisfaction and retention
- Conduct live demos: present our solutions to prospective clients, emphasizing unique benefits and features, and tailor demos for varying audience levels, with a focus on endemic and top publisher accounts
- Cross-functional collaboration: identify client needs and customise demo experiences for prospective and new clients, ensuring alignment with their goals, particularly with top publisher accounts
- Feedback & reporting: gather insights from client interactions to inform product development. Regularly report on account health, demo success, and product feedback, helping share future enhancement
IDEAL CANDIDATE:
- Total experience 8+ Yrs
- 8+ years of experience as a technical account manager, publisher ops role or similar role, with experience in the AdTech, digital media, programmatic advertising space
- Strong hands-on expertise working with top SSP platforms and publisher accounts
- Strong understanding of programmatic technology, SSPs, and the AdTech ecosystem, comfortable explaining technical concepts in clear, accessible language
- Skilled in building and nurturing client relationships, with a strong commitment to costumer success and satisfaction
- Demonstrated ability to think on your feet, solve technical issues in real time, and effectively address client concerns
- Exceptional presentation skills, with the ability to engage diverse audiences and adapt content to client needs
- Team player with ability to work collaboratively with sales, customer success, and product teams
- Adaptable and able to thrive in a dynamic, fast-paced environment
- Bachelor's degree
PERKS, BENEFITS AND WORK CULTURE:
- Competitive Salary Package
- Generous Leave Policy
- Flexible Working Hours
- Performance-Based Bonuses
- Health Care Benefits
React.js
Javascript● 2 - 4 years’ experience in developing Web & mobile applications using JavaScript (JS)
Frameworks such as ReactJS.
● Understanding of Cordova / PhoneGap is preferable
● Knowledge of Ajax and integration with Web Services (REST) using JSON and XML.
● Knowledge of HTML5, CSS3.
● Preferring experience with AngularJs and later versions
● Good understanding of OOD & data structures.
● Great focus on concepts.
● Attitude to go into the internals of the technology and then apply them.
What you will be doing:
● Develop Web applications using ReactJS Frameworks
● Contribute in Architecture and Design of applications
● Identify new design patterns and frameworks and apply them.
● Write high quality and optimized code
Your Role
- Should have worked on end to end talent management - hire to retire model Should be able to take us through the employee lifecycle process
- Should be good at interacting with people and should have done the following: Conduct review and appraisal cycle across teams
- Look after employees' growth
- who is ready for promotion, who needs to do something different within the organization, who are the high potentials
- How to measure performance
- Benchmarking compensation across companies
- Attrition planning
- Succession planning
- Driving Learning & Development across company
- Ensuring cultural homogeneity
- Employee engagement
- Performance Management and its process
- Compensation benchmarking
Onboarding & Induction - Should have done the following:
- Plan and execute staff welfare programs.
- Provide a presentation to new joiners about HR policies of the company.
- Discuss about future planning and expansion of company with employees
- Organize health awareness programs for employees.
- Take care of maintaining a good relationship between employee and employer.
Employee Grievance Handling: Should have been involved in the below:
- Prepare and maintain employee retention policy.
- Handle and resolve grievances of employees.
- Resolve problems between employee and employer regarding different issues eg: compensation, processes, policies, etc. Share instances of any difficult issue resolved.
HR Compliances & Organizational Development
Should have worked closely with other HR stakeholders for the following.
- Coordinate with HR Ops for registering new employees in EPF, ESI and medical benefits.
- Check and clear expense reports of employees with HR Ops
- Responsible for joining and exit interviews.
- Implementation of new policies according to the system.
- Alignment of staffing philosophy, strategies, and values with business goals. Maintain a record of all employees data- joiners, leavers Work with auditors for all HR Audit purposes.
Must Haves
- 3-5 Years of experience in HRBP Functions in a Startup company.
- Developing HR strategies, policies, and practices.
- Excellent communication skills.
- Being Data Oriented is a must.
- Analytical skills.
- Problem-solving skills.
- Proactive nature.
- Excellent interpersonal skills.
- Meticulous attention to details.
- Highly organized.
- Great people skills.
Why is this exciting to you?
- You are interested in being a part of a young and fast paced environment; to implement market best practice.
- You are keen to put in place strong processes, and systems, and this is a chance to work in a company which is not burdened by legacy systems.
- You realize that you are joining the team at an early stage, and can play a pivotal growth role as the company grows; you are excited to be early at the table.
- You care about people and your team members, and you want to influence positive change.
Digital and Technology Architecture
- Head the digital transformation and innovation projects from idea generation to new ventures in close collaboration with business stakeholders and external partners
- Present the vision & value of proposed architectures and solutions to a wide range of audiences in alignment with business priorities and objectives
- Plans tasks and estimates for the required research and volume of activities to complete work
- Own and assess non-functional requirements and propose solutions for Availability, Backup, Capacity, Performance, Redundancy, Reliability, Scalability, Supportability, Risks and Costs models
- Provide strategic guidance to teams on managing third-party service providers in terms of service levels, costing, etc.
- Drive the team to ensure appropriate documentation is developed in support of value realization
- Lead the technical team and head collaboration between Business Users and software providers to build digital solutions
Enterprise Architecture
- Ownership of overall Enterprise Architecture including compliances and standards
- Head the overall Architecture blueprint and roadmap for applications aligning with Enterprise Architecture
- Identify important potential technologies and approaches to address current and future Enterprise needs, evaluating their applicability and fit, as well as leading the definition of standards and best practice for their use
Data Architecture
- Ownership of overall Data Architecture including compliances and standards
- Head the overall Architecture blueprint and roadmap applications aligning with Data Architecture
- Identify important potential technologies and approaches to address current and future Data needs, evaluating their applicability and fit, as well as leading the definition of standards and best practice for their use
PHP
Laravel
CodeIgniterJavascriptWe are looking for a PHP/Laravel Developer responsible for the development and maintenance of a Social Networking Application aimed at a vast number of various Android Mobile devices. Your primary focus will be the development of the back-end and their integration with front-end services. You will work alongside other engineers and developers on different layers of the infrastructure. Therefore, commitment to collaborative problem solving, sophisticated design, and creating quality products is essential.
Roles and Responsibilities
- Translate designs and wireframes into high-quality code
- Design, build and maintain high-performance, reusable, and reliable PHP code
- Ensure the best possible performance, quality, and responsiveness of the application
- Identify and correct bottlenecks and fix bugs
- Help maintain code quality, organization, and automatization
- Follow best practices in code implementation
- Willing to work on flexible time zones if required
Desired Candidate Profile
- A degree in programming, computer science, or a related field.
- Experience working with PHP, performing unit testing, and managing APIs like REST.
- A solid understanding of application design using Laravel.
- Knowledge of database design and querying using MySQL.
- Proficiency in HTML and JavaScript.
- Practical experience using the MVC architecture.
- A portfolio of applications and programs to your name.
- Problem-solving skills and critical mindset.
- Great communication skills.
- The desire and ability to learn.
Data Science
Python
R Programming• Help build a Data Science team which will be engaged in researching, designing,
implementing, and deploying full-stack scalable data analytics vision and machine learning
solutions to challenge various business issues.
• Modelling complex algorithms, discovering insights and identifying business
opportunities through the use of algorithmic, statistical, visualization, and mining techniques
• Translates business requirements into quick prototypes and enable the
development of big data capabilities driving business outcomes
• Responsible for data governance and defining data collection and collation
guidelines.
• Must be able to advice, guide and train other junior data engineers in their job.
Must Have:
• 4+ experience in a leadership role as a Data Scientist
• Preferably from retail, Manufacturing, Healthcare industry(not mandatory)
• Willing to work from scratch and build up a team of Data Scientists
• Open for taking up the challenges with end to end ownership
• Confident with excellent communication skills along with a good decision maker
JavaAbout US: Newbie Soft Solutions is an IT service provider focused on providing solutions in niche areas to support and build future -ready, resilient solutions for medium sized industries and growth-focused technology organizations.
The name NEWBIE signifies a new chapter, a new beginning in the field of staffing solutions. Founded in 2015, we have grown from strength to strength with a strong presence across India, United States and Australia. Our offerings include Staffing Solutions, IT Consulting, Business Intelligence, Security Solutions, Legacy Application Management and Modernization. We value consistency, which is our core principle, to reach the end goal of complete user satisfaction. We constantly strive to outperform our competitors to become the leaders in digital revolution.
Job Requirement :
- Clear understanding of end to end communication of service calls via API Gateway/Service Mesh/Service Registry
- Experience on Springboot/SpringCloud/Restful Webservices
- Experience in containerisation (Docker) and Kubernetes in terms of creating container images and writing manifest files/helm charts on designing PODs/Side-car patterns etc.
- Good design experience on Web Applications (backend) & since we operate as a DevOps pod we would expect the person be involved in production deployments/support.
- Exposure to usage of CI-CD tools like Git/Jenkins/Maven/Sonar/Junit/CheckMarx/Netsparker/Cucumber
Javascript
AngularJS (1.x)React.js
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