Service Desk Lead

InCruiter is a next-generation technical screening and talent assessment platform. We are a SaaS-based organization with an interview service (IaaS) at its core. IaaS & Video Interview Platforms have a combined market size of 5-6Bn USD. It’s a niche and new market segment in the B2B sector

EXCITED ABOUT YOUR TASKS?

1. HR Coordination:

● Oversee and coordinate interview processes, including onboarding interviewers and conducting

Quality interviews.

● Ensure adherence to policies and regulatory requirements of the company.

2. Client Relationship Management:

● Serve as a liaison between Clients/recruiters ensuring effective communication and alignment of goals.

● Build and nurture strong relationships with client’s HRs/recruiters, understanding their needs and addressing concerns.

3. Communication and Collaboration:

● Facilitate clear communication between recruiters and clients to streamline processes and resolve issues.

● Build rapport with employees and clients at various organizational levels

● Should have product knowledge and resolve platform issues and impart training.

4. Performance Monitoring:

● Monitor key performance indicators (KPIs) for assigned accounts and take corrective actions as needed.

● Provide regular reports on account status, highlighting achievements and areas for improvement.

5. Communication and Collaboration:

● Foster effective communication between internal teams and clients to address queries, concerns, and feedback.

● Collaborate with cross-functional teams to ensure a cohesive and client-centric approach.

WHAT WILL YOU NEED TO SUCCEED?

● Bachelor/ Master's degree in Human Resources, Business Administration, or a related field.

● Previous experience in HR coordination, recruitment or a related HR role.

● Exposure to client interaction or account management is advantageous.

● Strong communication and interpersonal skills, essential for both HR and client interactions.

● Ability to multitask, problem-solve, and meet deadlines.

● Proficiency in MS Suite.

● Ability to adapt to evolving HR and client management need

Company Description

Connect and Heal - CNH Care is a healthcare organization based in Bengaluru that provides holistic outcome-focused, patient-centric care. The company serves as the first point of contact for the healthcare needs of employees and their families through virtual and in-person care. With a subscriber base of over 6 million lives, Connect and Heal aims to provide a care continuum by offering integrated healthcare services, including acute and primary care, emergency response, chronic care management, preventive health checks, diagnostics, and hospital assistance.

Role Description

This is a full-time on-site role for a Customer Care Executive at Connect and Heal - CNH Care. The Customer Care Executive will be responsible for providing customer support, ensuring customer satisfaction, delivering exceptional customer service, and effective communication. They will also be responsible for sales-related tasks to promote the company's services.

Responsibilities:

• Handling customer queries via any support channel
• Approach all queries with customer centric attitude
• Offering exceptional customer service and satisfaction
• Help build and improve processes
• Adhere to set standards of TAT and SLA
• Demonstrates customer empathy during all interactions with customers.

Candidate requirements:

• 1 to 3 years’ experience in a customer support role
• Can handle verbal and non-verbal process (chat, email, phone)
• Excellent interpersonal skills
• Excellent written and oral communication skills in English and Hindi
• A quick learner
• Ability to make high quality decisions & Multi task.

Language Proficiency: English (Fully proficient), Hindi (working proficiency), Marathi & Telegu( limited working proficiency), Tamil & Kannada ( Elementary proficiency) 

CTC offered: 2- 3.50 LPA

Location: Bangalore, HSR Layout

About Demandbase company

The world’s largest and fastest-growing companies such as Accenture, Adobe, DocuSign and Salesforce rely on Demandbase to drive their Account-Based Marketing strategy and maximize their B2B marketing performance. We pioneered the ABM category nearly a decade ago, and today we lead the category as an indispensable part of the B2B MarTech stack. Our achievements and innovation would not be possible without the driven and collaborative teams here at Demandbase. As a company, we’re as committed to growing careers as we are to building world-class technology. 

InsideView helps businesses drive rapid revenue growth by empowering business leaders to discover new markets, target and engage the right buyers, and manage customer data quality. Our AI-based B2B data and intelligence platform delivers the industry’s most relevant and reliable buyer signals and, combined with InsideView’s data expertise and best-in-class customer support, is trusted by the world’s best performing companies. 

We believe in the power of technology to deliver business value, and in creating solutions that change the way companies sell and engage with their customers. We take risks in order to develop groundbreaking solutions. We are market savvy and competitive, and ready to transform our industry at this exciting inflection point for the company and the market. We focus on the needs of our customers now, and in the future. We love coming to work every day and are looking for smart, engaged, and fun people to join us. 

Our headquarters is located in San Francisco’s vibrant Potrero Hill neighborhood, with additional locations in downtown Austin, Texas, and Hyderabad, Telangana, India.

Job Description: Database Engineer

We are looking for a Database Engineer with 4+ years of experience. We are looking for the ability to optimize, troubleshoot, and ensure high availability of the databases.

Additional desirable skills:

About You

We Aggressively hiring for freshers with good communications skills for our US IT, US Sales domain at our Vadodara Gujrat locations.

Fresh Passed out Graduates, Post Graduates can apply.

No pursuing candidates are required. days per week fixed Saturday and Sunday off. US shift.

We are a passionate & dedicated team having fun building something truly unique and believe in working like a sports team optimized for innovation and speed.

Hitwicket is looking for a Passionate candidate who can build a world-class mobile gaming experience for a billion cricket fans. We value your hunger and creativity in helping us build Hitwicket.

Responsibilities:

• Good Knowledge in Sketching and Painting (BFA Preferable).Interpret concept art and sketches to create virtual characters, environments and props
• Follow design guidelines, asset naming conventions and other technical constraints
• Prototype and iterate on models and characters based on feedback from team members
• Optimize, refine and correct model geometry
• Rig models and characters for animation
• Color characters, add Textures and shade the given characters based on the material used
• Create textures that generate visual interest and define the characteristics.
• Generate the output within the time frame by understanding the desired output.
• Create a UV map and Occlusion map
• Work with artists, animators and programmers to execute projects on time
• Keep abreast with the latest developments in 3D design, capture and modeling tools and technologies

Requirements

• Good Knowledge in Sketching and Painting (BFA Preferable).
• Minimum 3 years of experience as a 3D artist(Modeling and texturing)
• Good organization skills.
• Good Knowledge of 3D Modeling, Lighting and Rendering.
• Excellent knowledge of real-time modeling techniques (shaders, PBR, normal, displacement etc. )
• Strong portfolio showing 3D art skills and demonstrating a high level of artistic creativity.
• Strong high & low-resolution modeling and texturing skills.
• Good experience in the video game industry with 3D packages, preferably Maya or 3DSMax & ZBrush.
• Experience working on published mobile games would be a strong advantage.
• College Diploma/Degree in graphic design, 3D, video game development or equivalent training.

Responsibilities

• Create & Deliver motion graphics for a variety of media like Websites, and mobile devices among others.
• Working with the Video design Lead to understanding the storyboard in creating exceptional motion graphic videos.
• Assist the Video design team in creating the animation styles.
• keep up with the latest motion design trends & brainstorm to create new design ideas for videos.
• Edit raw video footage, Colour correct, and add effects & Transitions to create innovative video deliverables.

Working in SAP S4 EWM/Yard Mgm’t as part of the in conjunction with the CPG Digital Core Project.

• Troubleshooting customer reported issues and assisting users with day-to-day production support in a timely manner

• Gathering and analyzing business requirements; Translating requirements into functional and technical solutions

• Designing and configuring solutions in SAP EWM

• Creating and maintaining functional specifications, configuration documents, test plans and other documentation

• Developing and executing test plans including unit and integration testing and coordination of user acceptance testing

• Working with business SMEs to deliver and support solutions

• Analyzing problems to provide solution alternatives and recommendations; Providing SAP thought leadership and SME expertise as needed

• Performing root cause and impact analysis, documentation, and training

• Working collaboratively with an extended team of functional and technical resources.

Experience & Education required

• Bachelor’s degree in technology related field

• 6-10 years' experience with working in SAP S4 EWM (Extended Warehouse Management)

• Functional / technical proficiency with at least 4 years of experience implementing SAP EWM

• Strong hands-on configuration experience

• Good integration knowledge with ECC & S/4 HANA components including logistics and production

• Strong verbal and written communication; Ability to communicate ideas in both technical and user-friendly language

• Strong analytical and problem-solving skills, critical thinking, and innovation

• Ability to work independently as well as in a team environment

Experience & Education preferred

• SAP Logistics/Shipments/Deliveries experience

• SAP S/4 HANA experience

• SAP ABAP troubleshooting knowledge

• Consumer Products industry experience Additional years of experience in SAP S4 within other modules.

Desired Candidate Profile

• Graduation is a must
• Relevant work experience of 5 – 10 years in managing sales in Ecommerce Marketplaces
• Prior experience in D2C brands - beauty and wellness category is desirable
• Excellent communication skills
• High organization with strong project management and strong time management skills    

Company Introduction –

• Information Security & Data Analytics Series A funded company.
• Working in cutting edge technologies - Using AI for predictive intelligence and Facial Biometrics.
• Among Top 5 Cyber excellence companies globally (Holger Schulze awards)
• Bronze award for best startup of the year (Indian Express IT awards), only cyber Security Company in top 3.
• More than 100+ clients in India.

Job Description:-

Job Title: Python Developer

Key Requirements:-

• Mine data from structured and unstructured data sources.
• Extract data (text, images, and videos) from multiple documents in different formats.
• Extract information and intelligence from data.
• Extract data based on regular expressions.
• Collect data from structured RDBMS databases.
• Work closely with Project/Business/Research teams to provide mined data/intelligence for analysis.
• Should have strong exposure to core python skills like multiprocessing, multithreading, file handling, data structure like JSON, Data frames, and User Defined Data structure.
• Should have excellent knowledge of classes, file handling, memory manipulations.
• Strong Knowledge in Python.
• Strong exposure to frond end languages like CSS, JavaScript, Ajax etc.
• Should have exposure to requests, Frontera, scarpy-cluster, elastic-search, distributed computing tools like Kafka, Hbase, Redis, Zookeeper, restAPI.
• Should be familiar with *nix development environment.
• Knowledge of Django will be added advantage.
• Excellent knowledge on Web Crawling/Web scraping.
• Should have used scraping modules like Selenium, Scrapy, and Beautiful soup.
• Experience with text processing.
• Basics of databases. Good troubleshooting and debugging skills.

 
Education

   B.Tech, MCA, Computer Engineering