
Job Description
SN
Required Information
Details
1
Role
Service Desk Lead
2
Required Technical Skill Set
Excellent Communication skills.
Team Management,
Process Governance,
Reporting,
Shift & Resource Planning
Desired Experience Range
4-8 Yrs.
Location of Requirement
Noida
Keywords
IT Service Desk, IT Help Desk
Desired Competencies (Technical/Behavioral Competency)
Primary Skills
1.Leadership & People Management - Proven ability to lead large
teams, manage multiple services or 24/7 services, and build a
high-performance culture.
2.Strong knowledge of ITIL framework and service desk
operations.
3.Experience in managing IT support teams (minimum 5+ years,
with at least 2 years in a lead role).
4.Excellent leadership, communication, and problem-solving
skills.
5.Familiarity with ticketing tools (e.g., ServiceNow, Remedy).
6.Ability to handle high-pressure situations and escalations
effectively.
Secondary Skills
1.Previous ITSM / Incident management or Service desk
experience managing cases and troubleshooting incidents
2.Strong knowledge in capacity management, resource planning,
reporting & analytics.

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Supercharge Your Career as a Senior QA Automation Engineer at Technoidentity!
Are you ready to solve people’s challenges that fuel business growth? At, we’re a Data+AI product engineering company building cutting-edge solutions in the FinTech domain for over 15 years — and we’re expanding globally. It’s the perfect time to join our team of tech innovators and leave your mark!
What’s in it for You?
We are looking for a Senior QA Automation Engineer with strong expertise in Web and Mobile automation, capable of owning end-to-end quality engineering across UI, API, and backend layers. The ideal candidate should be proficient in JavaScript-based automation frameworks, Appium, and Playwright, with a strong focus on E2E testing, scalability, and modern AI-driven QA practices.
What Makes You the Perfect Fit?
Requirements
- Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience
- 6–8 years of experience in QA Automation (Web & Mobile)
Core Technical Skills
- Strong programming experience in JavaScript (ES6+)
- Hands-on expertise in:
- Playwright (Web + API Automation)
- Appium (Mobile Automation – iOS & Android)
- Experience in API Testing (REST APIs using Postman / Playwright / custom frameworks)
- Strong knowledge of Database Testing (SQL queries, data validation)
- Working knowledge of Kotlin for mobile debugging/understanding
Automation & Testing Expertise
- Strong experience in End-to-End (E2E) Testing across Web, Mobile, API, and DB layers
- Solid understanding of:
- SDLC & STLC
- Test Planning & Test Design
- Automation Framework Design & Development
- Defect Lifecycle Management
- Experience in:
- Functional, Regression, and Integration Testing
- Cross-browser and cross-platform testing
Web & Mobile Testing
Web Automation
- Cross-browser testing using Playwright
- Responsive UI validation
Mobile Automation
- Native & Hybrid apps (iOS & Android)
- Experience with real devices, emulators, and simulators
Tools & Technologies
- Version Control: Git
- Test Management & Defect Tracking: JIRA, Zoho
- CI/CD Tools: Jenkins / GitHub Actions / Azure DevOps
- Cloud Testing Platforms (Good to have): Sauce Labs / BrowserStack
AI & Modern QA Practices
- Exposure to AI-driven testing tools (self-healing automation, test generation, optimization)
- Understanding of modern test automation trends and intelligent QA practices
Other Skills
- Strong analytical and problem-solving abilities
- Excellent communication and collaboration skills
- Quick Learning & Development mindset
- Ability to work in Agile/Scrum environments
- Mentoring and leadership capabilities
Role Overview
We are seeking a Junior Developer with 1-3 year’s experience with strong foundations in Python, databases, and AI technologies. The ideal candidate will support the development of AI-powered solutions, focusing on LLM integration, prompt engineering, and database-driven workflows. This is a hands-on role with opportunities to learn and grow into advanced AI engineering responsibilities.
Key Responsibilities
- Develop, test, and maintain Python-based applications and APIs.
- Design and optimize prompts for Large Language Models (LLMs) to improve accuracy and performance.
- Work with JSON-based data structures for request/response handling.
- Integrate and manage PostgreSQL (pgSQL) databases, including writing queries and handling data pipelines.
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- Stay updated on advancements in LLMs, AI frameworks, and generative AI tools.
Required Skills & Qualifications
- Strong knowledge of Python (scripting, APIs, data handling).
- Basic understanding of Large Language Models (LLMs) and prompt engineering techniques.
- Experience with JSON data parsing and transformations.
- Familiarity with PostgreSQL or other relational databases.
- Ability to write clean, maintainable, and well-documented code.
- Strong problem-solving skills and eagerness to learn.
- Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent practical experience).
Nice-to-Have (Preferred)
- Exposure to AI/ML frameworks (e.g., LangChain, Hugging Face, OpenAI APIs).
- Experience working in startups or fast-paced environments.
- Familiarity with version control (Git/GitHub) and cloud platforms (AWS, GCP, or Azure).
What We Offer
- Opportunity to work on cutting-edge AI applications in permitting & compliance.
- Collaborative, growth-focused, and innovation-driven work culture.
- Mentorship and learning opportunities in AI/LLM development.
- Competitive compensation with performance-based growth.
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candidate should have experience in company laws.
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We're Hiring! Join Our Team at Heer Global Collaborations 🚀
We're on the lookout for passionate and skilled individuals to fill the following positions:
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Why to choose Compendious Med Works?
- Payout 2 times more than industry standards.
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- Global projects & learnings
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- Job-security & satisfaction
Expertise & Skills:
- Expertise in managing translation solutions for website localization.
- Past experience in working in a Similar Role.
- Good understanding of Software development life cycle process
- Be responsible for maintaining, expanding, and scaling our site
- Excellent communication and teamwork skills
- 2+ years of experience in back-end technologies.
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- Good understanding of modern standards-based HTML, CSS (SASS/LESS).
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