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Role Overview: We are seeking a highly experienced and technically proficient Lead Performance & Reliability Engineer to join our dynamic team. The ideal candidate will possess a deep understanding of performance testing methodologies across mobile and web platforms, with hands-on expertise in industry-leading tools. You will be instrumental in ensuring the scalability, stability, and responsiveness of our critical systems, from initial design to production monitoring. A strong background in site reliability engineering principles, coupled with a proactive approach to identifying and resolving performance bottlenecks, is essential.
Key Responsibilities:
- Performance Strategy & Execution:
- Lead the design, development, and execution of comprehensive performance testing strategies for complex mobile (iOS/Android) and web applications.
- Define performance SLAs, identify key performance indicators (KPIs), and establish performance baselines.
- Conduct various types of performance tests including load, stress, scalability, endurance, and failover testing.
- Tooling & Automation Expertise:
- Utilize and optimize leading performance testing tools such as LoadRunner and JMeter to simulate realistic user loads and analyze system behavior.
- Develop robust, scalable, and maintainable performance test scripts across diverse protocols.
- Implement and integrate performance testing into CI/CD pipelines for continuous performance validation.
- Monitoring & Observability:
- Leverage monitoring and observability platforms like Datadog, Splunk, and Kibana for real-time performance monitoring, root cause analysis, and proactive issue detection in production environments.
- Configure dashboards, alerts, and reports to provide actionable insights into system health and performance trends.
- System Analysis & Optimization:
- Perform in-depth analysis of performance test results and production metrics to identify bottlenecks in application, database, and infrastructure layers.
- Collaborate closely with development, architecture, and operations teams to recommend and implement performance improvements.
- Deep dive into SQL Queries and MongoDB performance, optimizing database schemas, queries, and indexing for optimal throughput.
- Chaos Engineering & Resiliency:
- Familiarity with Gremlin or similar chaos engineering platforms to proactively identify and address system weaknesses under adverse conditions.
- Contribute to building resilient and fault-tolerant systems.
- Architectural & Methodological Leadership:
- Apply principles of SAFe (Scaled Agile Framework) or similar agile methodologies to integrate performance engineering practices seamlessly into the software development lifecycle.
- Work closely with architects and developers to ensure performance considerations are embedded from the design phase.
- Data Management & Scripting:
- Proficiency in writing and optimizing complex SQL Queries for performance analysis and data manipulation.
- Strong Scripting skills (e.g., Python, Java, JavaScript, Shell Scripting) for test automation, data generation, and custom tool development.
- Experience with MongoDB for NoSQL database performance analysis and optimization.
- Emerging Technologies & AI:
- Exposure to or keen interest in utilizing AI/ML-driven tools for performance analysis and optimization, including understanding the capabilities of Azure Copilot or similar AI assistants in a development context.
- Mentorship & Collaboration:
- Mentor junior engineers and share best practices in performance engineering.
- Foster a culture of performance awareness and reliability across engineering teams.
Required Skills & Experience:
- 9-12 years of progressive experience in Performance Testing, Performance Engineering, or Site Reliability Engineering.
- Demonstrable expertise in Mobile Performance Testing for both iOS and Android platforms.
- Hands-on mastery of LoadRunner and JMeter for performance test script development and execution.
- Extensive experience with performance monitoring tools such as Datadog, Splunk, and Kibana.
- Solid understanding of database performance concepts and hands-on experience with SQL Queries and MongoDB.
- Proven ability in at least one major scripting language (e.g., Python, JavaScript, Java, Shell).
- Experience with or strong understanding of Agile methodologies, preferably SAFe.
- Familiarity with Chaos Engineering principles and tools (e.g., Gremlin).
- Understanding of cloud platforms (Azure preferred) and exposure to AI-assisted development tools like Azure Copilot is a plus.
- Strong analytical, problem-solving, and debugging skills.
- Excellent communication and collaboration abilities.
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
Job Title: Senior Developer – ServiceNow (TSM/CSM – Telecom Domain)
Role Overview:
We are seeking a highly skilled Senior ServiceNow Developer with a strong background in either Telecommunication Service Management (TSM) or Customer Service Management (CSM), with hands-on telecom domain experience. This is a technical lead role focused on developing scalable, maintainable ServiceNow applications and integrations tailored for communication service providers (CSPs).
The ideal candidate will have at least 5 years of experience in ServiceNow development, solid scripting and integration expertise, and deep understanding of ITIL processes and telecom service modeling.
⚠️ Note: We are specifically looking for candidates with practical experience in CMDB development and the TSM/CSM domain. Prior candidates with limited hands-on experience or inability to demonstrate scripting proficiency will not be considered.
Key Responsibilities:
- Lead configuration and customization of ServiceNow modules – primarily TSM (Change, Problem, Incident, Service Order Management, Technical Catalog, Inventory) or CSM in telecom use cases
- Work closely with architects and business analysts to implement solutions aligned with CSDM, telecom data models, and TM Forum frameworks
- Develop REST/SOAP-based integrations with external OSS/BSS platforms, network management systems, and other IT tools
- Write clean, efficient JavaScript-based scripts (Business Rules, Script Includes, UI Policies, Client Scripts, etc.)
- Build and manage Service Portals, Catalog Items, and associated workflows using Flow Designer and IntegrationHub
- Design and implement CMDB structures relevant to telecom resources (CFS/RFS layers) and manage relationships via CI classes
- Implement automated testing (ATF) and follow CI/CD best practices using update sets and DevOps tools
- Troubleshoot complex production issues across TSM/CSM workflows and propose platform optimizations
- Mentor junior developers and contribute to platform documentation, review processes, and governance best practices
Required Skills & Experience:
- 5+ years of ServiceNow development experience, with a minimum of:
- 2+ years in ServiceNow TSM (preferred)
- Or CSM module experience with telecom domain projects
- Deep expertise in ServiceNow APIs, custom scripting, and REST/SOAP integrations
- Strong understanding of telecom service modeling (CFS/RFS/resource mapping)
- Hands-on experience with:
- CMDB and CSDM modeling for telecom services
- Incident, Change, Problem, Case Management workflows
- Service Portals, Business Rules, Client Scripts, UI Policies
- Experience implementing Service Order Management, Service Inventory, and Technical Catalog in telecom
- Familiarity with TM Forum APIs and standards (eTOM, SID, TMF620, TMF641)
- Knowledge of ITIL processes and best practices for support and service delivery
Preferred Qualifications:
- ServiceNow Certifications:
- Certified System Administrator (CSA)
- Certified Application Developer (CAD)
- Certified Implementation Specialist – TSM or CSM
- Prior experience with OSS/BSS systems like Amdocs, Netcracker, Ericsson, or Nokia
- Exposure to 5G, SDN/NFV, network slicing, or cloud-native network architectures
- Experience with Automated Test Framework (ATF), Scoped Apps, and UI Builder
⚠️ Important Candidate Evaluation Notes:
- Candidates must demonstrate hands-on experience in:
- TSM or CSM in a telecom setting
- CMDB development and customization
- Scripting and API development (evaluated during technical screening)
- Candidates unable to clearly articulate their work in TSM/CSM modules or complete basic script evaluations will not move forward

An international MNC specialized into Hardware & Networking
Hello,
Greetings for the day !!!
We are hiring "Technical Support L2 - Windows Server" for one of the international MNC specialized into Hardware & Networking based @ Mumbai/Pune !!!
Position: Technical Support L2 - Windows Server
Must Have Skills
Experience Level: 3+ Years
External Description
External Skills And Expertise
Duties & Responsibilities:
- Document partner interaction, troubleshooting, and results in a clear and concise manner
- Track the status of deployment for each partner site or location for easy communication with partners
- Engages partners in the deployment of Company Automate & Command agents
- Engages partners in the removal of pre-existing RMM agents where necessary
- Independently provide and implement solutions based on partner and end-user needs
- Analyze, test, and modify deployment methods based upon partners unique environmental requirements
- Interact with partners and end-users to provide support via phone & ticketing system
- Troubleshoots and develops technical solutions related to software deployment and installation errors
- Creates workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion
- Relies on experience and judgment to plan and accomplish goals
- Meet posted metrics for performance
- Assist in the development, approval, training, and communication of new products/product changes and their associated customer, operational, system, & process impacts to the various internal organizations
Employment Mode: Permanent Opportunity
Work Mode: Work from office
Shift: 24*7 Rotational Shift
Location:
Mumbai - Andheri
Pune - Hinjewadi Phase 2

Experience working on waterfall or Agile (Agile model preferred)Solid understanding of Python scripting and/or frameworks like Django, Flask Back up RRS.



Job Purpose
We work in the latest technology, and our foundations are data structures, algorithms, solid logical reasoning, and mathematics. We are looking for very strong engineers who love coding, optimizing, and ensuring their code is the most efficient.
You will be involved with hardcore development. If you are an assembler of code or packages from different places to build something, you may not find our team to be the right fit.
You must be someone who can build anything from the ground up. Programming language should not be any barrier for you, as you should be able to pick up any programming language or underlying technology within a week.
Key Areas of Responsibility
Core development. Ready to participate in the designing, brainstorming, and development process. You must give sleepless nights to meet deadlines whenever required.
Desired Candidate Profile
Essential Skills
- Reliable, Accountable, and Trustworthy
- Ability to understand software requirements based on a wireframe/program specification
- Familiarity with GoLang / PHP / Python / Java / C / C++ / Linux Shell and Scripting / HTML / CSS / JS / Node.js is a plus
- Effective communication skills to ensure smooth coordination of tasks with the Team Leader.
- Knowledge of MongoDB, MySQL, and PL/SQL is a plus
- Familiarity with ML, TensorFlow, and Keras is a plus
- Knowledge of web servers such as Apache, NGNIX, and the HTTP protocol is a plus.
- Knowledge of multi-process, threads, memory, and filesystem on Linux is desirable.
- Must Solve The Following
To consider you for the current opening, please make sure to understand the following question and solve it. A simple program in any programing language would do. If you cannot solve this, please do not apply.
Write a function foo(x) where foo(foo(x)) = -x (assume x to be an integer, and foo(x) has to be always real), any programming language would do. Before submitting the answers, please verify that the output of foo(foo(10)) should be -10 and foo(foo(-10)) should be 10.


Job Description
Job Purpose
We work in the latest technology, and our foundations are data structures, algorithms, strong logical reasoning, and mathematics. We are looking for very strong engineers who love coding, optimizing, and making sure their code is the most efficient possible.
You will be involved with hardcore development. If you are an assembler of code or packages from different places to build something, you may not find our team to be the right fit.
You must be someone who can build anything from the ground up. Programming language should not be any barrier for you, as you should be able to pick up any programming language or underlying technology within a week.
Key Areas of Responsibility
Core development. Ready to participate in designing, brainstorming, and development process. You must give sleepless nights to meet deadlines whenever required.
Desired Candidate Profile
Essential Skills
- Reliable, Accountable and Trustworthy
- Ability to understand software requirements based on a wireframe/program specification
- Familiarity with GoLang / PHP / Python / Java / C / C++ / Linux Shell and Scripting / HTML / CSS / JS / Node.js is a plus
- Effective communication skills to ensure smooth coordination of tasks with Team Leader
- Knowledge of MongoDB, MySQL, and PL/SQL is a plus
- Familiarity with ML, TensorFlow, and Keras is a plus
- Knowledge of web servers such as Apache, NGNIX, and the HTTP protocol is plus
- Knowledge of multi-process, threads, memory, and filesystem on Linux is desirable
To consider you for current opening, please make sure to understand the following question and solve it. A simple program in any programing language would do. If you are not able to solve this, then please do not apply.
Write a function foo(x) where foo(foo(x)) = -x (assume x to be an integer, and foo(x) has to be always real), any programming language would do. Before submitting the answers, plz verify that the output of foo(foo(10)) should be -10 and foo(foo(-10)) should be 10.
.
