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Job Summary:
We are looking for a dedicated and customer-focused "Reservation Operations Executive"
" With at least 1 year of experience in flight reservations and ticketing. The ideal candidate will be responsible for assisting customers with bookings, managing ticketing operations, and delivering exceptional customer service while ensuring compliance with airline and company policies.
Key Responsibilities:
Assist customers in booking domestic and international flights.
Process ticket reservations and issue electronic tickets using Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo.
Handle ticket modifications, cancellations, rebooking's, and refunds efficiently.
Respond to customer inquiries and resolve issues related to flight reservations.
Coordinate with airlines and travel suppliers to provide accurate and updated information.
Stay informed about airline policies, fares, and industry trends.
Follow standard operating procedures and company compliance guidelines.
Ensure high levels of customer satisfaction through professional service delivery.
Qualifications:
Minimum 0 years of experience in travel/ticketing or a similar role.
Proficiency in GDS systems (Amadeus, Sabre, Galileo).
Strong knowledge of airline codes, fares, and flight regulations.
Excellent communication and customer service skills.
Ability to multitask and work in a fast-paced environment.
High attention to detail and accuracy in ticketing operations.
Skills Required:
Expertise in GDS platforms (Amadeus, Sabre, Galileo).
Strong interpersonal and communication skills.
Problem-solving and conflict resolution abilities.
Teamwork and collaboration.
Ability to perform under pressure and handle difficult situations calmly.
Job Types: Full-time, Permanent
Benefits:
- Internet reimbursement
We are hiring for Corporate Ticketing (Male)
Location- Noida-Sec- 63
Experience- 3+ Yrs
Should be comfortable for Night Shifts
Preferred candidates from Travel agencies with good communication skills.
Required:
● Possess in-depth knowledge of GDS systems, specifically Galileo and sabre only
● Demonstrate proficiency in managing both international and domestic ticketing operations.
● Strong knowledge of city codes, airport codes, and airline hubs.
● Excellent communication skill in both written and verbal formats
● Willingness to work in rotational shifts, including nights and weekends
We are looking for a person who has an understanding of PNR Creation, Issuance, Reissuance, Changes/Cancellation, Rescheduling and a good knowledge on GDS. This dynamic position requires a blend of customer service excellence and revenue generation acumen.
Roles & Responsibilities:
● Handle the end-to-end ticketing process, including PNR Creation, Issuance, Re-issuance, refunds and cancellation.
● Execute changes, rescheduling and modification as per customer requirements.
● Coordinated effectively with airlines and customers over the phone.
● Provide exceptional service by addressing inquiries and resolving issues.
● Research and compare fares to secure the best possible pricing for corporate clients,
considering negotiated rates and preferred airlines.
● Provide exceptional customer service to corporate clients, addressing inquiries, resolving
issues, and offering proactive solutions.
● Effectively communicate with clients, airlines, and other travel partners.
Requirements:
● Possess in-depth knowledge of GDS systems, specifically Galileo and sabre.
● Demonstrate proficiency in managing both international and domestic ticketing operations.
● Strong understanding of city codes, airport codes, and airline hubs.
● Excellent communication skill in both written and verbal formats.
● Willingness to work in rotational shifts, including nights and weekends.
We are hiring for Corporate Ticketing (Male)
Location- Noida
Experience- 3+ Yrs
Rotational Shifts (1pm to 10pm)
Required:
● Possess in-depth knowledge of GDS systems, specifically Galileo and sabre
● Demonstrate proficiency in managing both international and domestic ticketing operations
● Strong understanding of city codes, airport codes, and airline hubs.
● Excellent communication skill in both written and verbal formats
● Willingness to work in rotational shifts, including nights and weekends
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