Reservation Operation Executive

Reservation Operation Executive

Reservation Operation Executive at Optiontown · Delhi · 0 - 8 years · ₹1L - ₹12L / yr · Profitable · Posted 17 Feb 2026

Reservation Operation Executive

at Optiontown

Posted by Sumiti Saini

0 - 8 yrs

₹1L - ₹12L / yr

Delhi

Skills

Amadeus

Sabre

Galileo

Job Summary:

We are looking for a dedicated and customer-focused "Reservation Operations Executive"

" With at least 1 year of experience in flight reservations and ticketing. The ideal candidate will be responsible for assisting customers with bookings, managing ticketing operations, and delivering exceptional customer service while ensuring compliance with airline and company policies.

Key Responsibilities:

Assist customers in booking domestic and international flights.

Process ticket reservations and issue electronic tickets using Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo.

Handle ticket modifications, cancellations, rebooking's, and refunds efficiently.

Respond to customer inquiries and resolve issues related to flight reservations.

Coordinate with airlines and travel suppliers to provide accurate and updated information.

Stay informed about airline policies, fares, and industry trends.

Follow standard operating procedures and company compliance guidelines.

Ensure high levels of customer satisfaction through professional service delivery.

Qualifications:

Minimum 0 years of experience in travel/ticketing or a similar role.

Proficiency in GDS systems (Amadeus, Sabre, Galileo).

Strong knowledge of airline codes, fares, and flight regulations.

Excellent communication and customer service skills.

Ability to multitask and work in a fast-paced environment.

High attention to detail and accuracy in ticketing operations.

Skills Required:

Expertise in GDS platforms (Amadeus, Sabre, Galileo).

Strong interpersonal and communication skills.

Problem-solving and conflict resolution abilities.

Teamwork and collaboration.

Ability to perform under pressure and handle difficult situations calmly.

Job Types: Full-time, Permanent

Benefits:

Internet reimbursement

Job Summary:

We are looking for a dedicated and customer-focused "Reservation Operations Executive"

" With at least 1 year of experience in flight reservations and ticketing. The ideal candidate will be responsible for assisting customers with bookings, managing ticketing operations, and delivering exceptional customer service while ensuring compliance with airline and company policies.

Key Responsibilities:

Assist customers in booking domestic and international flights.

Process ticket reservations and issue electronic tickets using Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo.

Handle ticket modifications, cancellations, rebooking's, and refunds efficiently.

Respond to customer inquiries and resolve issues related to flight reservations.

Coordinate with airlines and travel suppliers to provide accurate and updated information.

Stay informed about airline policies, fares, and industry trends.

Follow standard operating procedures and company compliance guidelines.

Ensure high levels of customer satisfaction through professional service delivery.

Qualifications:

Minimum 0 years of experience in travel/ticketing or a similar role.

Proficiency in GDS systems (Amadeus, Sabre, Galileo).

Strong knowledge of airline codes, fares, and flight regulations.

Excellent communication and customer service skills.

Ability to multitask and work in a fast-paced environment.

High attention to detail and accuracy in ticketing operations.

Skills Required:

Expertise in GDS platforms (Amadeus, Sabre, Galileo).

Strong interpersonal and communication skills.

Problem-solving and conflict resolution abilities.

Teamwork and collaboration.

Ability to perform under pressure and handle difficult situations calmly.

Job Types: Full-time, Permanent

Benefits:

Internet reimbursement

Read more

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About Optiontown

Founded :

2003

Type :

Product

Size :

20-100

Stage :

Profitable

About

Optiontown is a company that offers personalized flight subscription services through its flagship product, Flight Pass Option, and ancillary services. It partners with over 40 airlines, including British Airways, KLM, and Air France, to provide travelers with locked-in low fares for multiple trips to multiple destinations, with no restrictions during peak or holiday seasons. Optiontown was founded with the aim of revolutionizing the airline industry by providing personalized flight subscription services to travelers. Its flagship product, Flight Pass Option, offers value to travelers by providing locked-in low fares for multiple trips to multiple destinations, with no restrictions during peak or holiday seasons. The Flight Pass can help travelers save up to 50% in flight prices. Travelers can personalize the Flight Pass to suit their specific needs and flexibility, such as the number of trips/passengers, advance booking, and travel period. Optiontown partners with over 40 airlines, including British Airways, KLM, and Air France, and has rapidly grown its customer base to over a million customers. Flight Pass offers a win-win for travelers, airlines, and travel agents/TMCs. Optiontown operates in the airline industry, providing personalized flight subscription services to travelers. Its services solve the problem of fluctuating flight prices and restrictions during peak or holiday seasons, providing travelers with locked-in low fares for multiple trips to multiple destinations. Optiontown's services are used by over a million customers and are sold by a large number of travel agents.

Optiontown is a company that offers personalized flight subscription services through its flagship product, Flight Pass Option, and ancillary services. It partners with over 40 airlines, including British Airways, KLM, and Air France, to provide travelers with locked-in low fares for multiple trips to multiple destinations, with no restrictions during peak or holiday seasons. Optiontown was founded with the aim of revolutionizing the airline industry by providing personalized flight subscription services to travelers. Its flagship product, Flight Pass Option, offers value to travelers by providing locked-in low fares for multiple trips to multiple destinations, with no restrictions during peak or holiday seasons. The Flight Pass can help travelers save up to 50% in flight prices. Travelers can personalize the Flight Pass to suit their specific needs and flexibility, such as the number of trips/passengers, advance booking, and travel period. Optiontown partners with over 40 airlines, including British Airways, KLM, and Air France, and has rapidly grown its customer base to over a million customers. Flight Pass offers a win-win for travelers, airlines, and travel agents/TMCs. Optiontown operates in the airline industry, providing personalized flight subscription services to travelers. Its services solve the problem of fluctuating flight prices and restrictions during peak or holiday seasons, providing travelers with locked-in low fares for multiple trips to multiple destinations. Optiontown's services are used by over a million customers and are sold by a large number of travel agents.

Read more

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Handle customer queries related to flight bookings, cancellations, rescheduling, refunds, baggage policies, and other travel-related concerns via chat and voice.
Provide accurate information regarding airline policies, fares, routes, and travel guidelines.
Resolve customer concerns efficiently while ensuring high customer satisfaction.
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Meet defined KPIs such as quality scores, response time, and customer satisfaction ratings.
Coordinate with internal teams for escalations and issue resolution.
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Read more

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Experience supporting founders, CXOs or senior leadership travel.

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Read more

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