
Job Summary:
We are looking for a dedicated and customer-focused "Reservation Operations Executive"
" With at least 1 year of experience in flight reservations and ticketing. The ideal candidate will be responsible for assisting customers with bookings, managing ticketing operations, and delivering exceptional customer service while ensuring compliance with airline and company policies.
Key Responsibilities:
Assist customers in booking domestic and international flights.
Process ticket reservations and issue electronic tickets using Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo.
Handle ticket modifications, cancellations, rebooking's, and refunds efficiently.
Respond to customer inquiries and resolve issues related to flight reservations.
Coordinate with airlines and travel suppliers to provide accurate and updated information.
Stay informed about airline policies, fares, and industry trends.
Follow standard operating procedures and company compliance guidelines.
Ensure high levels of customer satisfaction through professional service delivery.
Qualifications:
Minimum 0 years of experience in travel/ticketing or a similar role.
Proficiency in GDS systems (Amadeus, Sabre, Galileo).
Strong knowledge of airline codes, fares, and flight regulations.
Excellent communication and customer service skills.
Ability to multitask and work in a fast-paced environment.
High attention to detail and accuracy in ticketing operations.
Skills Required:
Expertise in GDS platforms (Amadeus, Sabre, Galileo).
Strong interpersonal and communication skills.
Problem-solving and conflict resolution abilities.
Teamwork and collaboration.
Ability to perform under pressure and handle difficult situations calmly.
Job Types: Full-time, Permanent
Benefits:
- Internet reimbursement

About Optiontown
About
Similar jobs
It is a Startup
Node.js Developer Requirement
Requirements
- Strong experience in Node.js for building scalable backend services
- Hands-on experience with API development & request handling (REST)
- Ability to handle high-concurrency systems and parallel client requests
- Experience designing multi-tenant systems with client isolation
- Knowledge of batching and bulk processing logic
- Experience handling CDC (Change Data Capture) events and event-driven workflows
- Strong understanding of asynchronous programming, retries, idempotency, and fault tolerance
- Good understanding of database consistency, locking, and transactions
- Experience with distributed systems
- Exposure to cloud platforms (AWS/GCP/Azure)
- Knowledge of observability, logging, and monitoring
Job ID: J007
About us:
Suntek.Ai is at the forefront of helping eCommerce businesses optimize their operations through
advanced AI solutions and comprehensive eCommerce store management. Our goal is to empower
online retailers with state-of-the-art technology that enhances efficiency and drives growth role
Job Description: Assistant Manager – CRM / Lifecycle Marketing & Analytics (Klaviyo)
Department:
Growth / Marketing
Location:
Remote
Reports to:
Head of Growth / Marketing Lead
Experience:
2–4 years (eCommerce / D2C CRM or lifecycle marketing)
Role overview
Own CRM
strategy + performance
for Email/SMS in
Klaviyo
—with emphasis on
lifecycle journeys,
segmentation strategy, experimentation, and reporting
.
Scope:
This role focuses on lifecycle automation, segmentation, experimentation, and reporting.
Key responsibilities
1) Lifecycle strategy (Flows)
Define lifecycle journeys and flow architecture (triggers, timing, exclusions, suppression,
guardrails)
Prioritize what to build/iterate based on business impact (repeat, conversion, churn
reduction)
Partner with execution resources to implement and QA
3) Segmentation strategy + platform expertise
Build a segmentation framework across lifecycle stage, customer value (RFM/LTV), intent
signals, affinity, engagement/fatigue
Implement segmentation cleanly in Klaviyo (event/property logic, dynamic updates,
exclusions/suppression)
Enable scalable personalization (conditional content/dynamic blocks)
4) Analytics & experimentation
Run a structured experimentation loop: hypothesis → design → run → analyse → decide →
document
Use the right methods: A/B/n, holdouts/control groups, cohort/time comparisons, journey
sequencing tests
Own weekly/monthly CRM reporting with insights + prioritized actions
5) Data collaboration
Ensure event tracking and data quality with Tech/Analytics (view, cart, checkout, purchase,
etc.)
Maintain consent preferences and list hygiene standards
Success metrics (KPIs)
CRM impact: revenue contribution trend, revenue per recipient / engaged subscriber
Flow impact: conversion lift, repeat purchase movement, win back effectiveness
Engagement health: CTR/CTOR trends, unsubscribe/complaint rate (trend-based)
Must-have
Strong hands-on knowledge of
Klaviyo
(flows, segments, templates, reporting/attribution
basics)
eCommerce lifecycle understanding + comfort with numbers
Strong planning, stakeholder management, and crisp communication
Good-to-have
HTML/CSS basics for templates
Shopify/GA4 familiarity; cohort/RFM comfort
SMS strategy experience
What We Offer
• Competitive salary
• Remote work flexibility with a supportive and collaborative team culture.
• Opportunities to work on innovative eCommerce projects with a global impact.
• Support for professional growth through training and development programs.
• Exposure to cutting-edge technology in the eCommerce domain.
Pls fill this form for further interview process :
https://forms.gle/ULfMecsvMAcDbvUN6
We are looking for smart candidates in field of Accounts. (Location Bandra, Mumbai)
Our current requirements are ;
Job Description – Accounts Executive.
Department Accounts.
Job Title Accounts Executive.
Reporting to Accounts & Finance Head / Company Director
Job Description
Entries of purchase, sales, cash & journal.
Maintaining Petty Cash, Reconciliation of Cash & Bank Accounts.
To supervise supplies, inventory levels & minimum order levels.
Maintaining Accounts Receivables & Payables along with necessary follow
ups.
Issuing Debit Notes & Credit Notes against discounts & material returns.
TDS & GST Return Filing.
Generation of MIS Reports with help of VLook.
Desired Candidate Profile
Good Working knowledge in Ms Office, VLook
Thorough in Accounting Knowledge
Necessary Qualification
Good Communication Skills
Time Management Skills
Disciplined
Hungry for Growth
Eligible Candidate has good potential for internal growth
Win-win philosophy
Area of operation BUSY Accounting Software, Word, Advanced
Excel.
Education Minimum A Commerce Graduate preferably with
knowledge of computers for effective
communication and working on Accounting
Software.
Experience Minimum 3 years in Accounts with GST
compliance.
Language skills English, Hindi.
Compensation Offered Entirely depending upon the competency and
capability of the candidate.
ACCOUNTS EXECUTIVE
Location Bandra, Mumbai
working hours 10am -7pm
Holiday Sunday
Salary 3 to 3.5 lacs per annum
gender any
Interested candidates share cv
iOS developer with the knowledge of Objective-C and Swift to create an excellent mobile application for iPhone as well as iPads.
The important role is to develop the apps from scratch by understanding the complete requirements of the customers.
Preferred Skills
Moreover, should have solid one-two years of experience in iOS app development.
iOS app development tools like Xcode and other necessary tools like image-enhancing tools.
The developer should have knowledge of developing apps for iOS up to the latest versions to old versions.
A developer should have enough skills to make the apps more stable.
Additional knowledge about the REST API and other web services are preferable.
Depth knowledge in in-app purchases, mobile payment gateways are most recommended.
Responsibilities
The developer should learn the defensive programming methodology to develop any apps in addition to that new innovative concepts also.
A developer should know how to use the graphics and code in an optimized way to consume a very reasonable volume of device memory.
Responsibilities:
- Expertise in back-end programming language JavaScript , TypeScript , NodeJs
- Writing HTML , CSS , and JavaScript
- Working with RDBMS such as Postgres or MySQL
- Experience implementing testing platforms and unit tests Proficiency with Git Appreciation for clean and well-documented code
- Understanding of microservices and distributed systems
Good to haves:
Experience working with AWS infrastructure Docker or Kubernetes Message queues such as Kafka CI/ CD tools such as Jenkins
Requirements:
- Proven work experience as a Back-end developer In-depth understanding of the entire web development process (design , development and deployment)
- Hands on experience with programming languages like Node.js , Javascript Familiarity with front-end languages (e.g. HTML , JavaScript and CSS)
- Excellent analytical and time management skills
- BE/Btech degree in Computer Science or relevant field
Required Skills:
Back-End Programming, JavaScript, TypeScript, NodeJs, Testing, Node.js, SAAS Product, IT Services, Profitability, ERP, SaaS, IT Service, Web Applications, B2B, Self-Driven, Writing, HTML, CSS, RDBMS, Postgres, MySQL, Git, Microservices, AWS, Infrastructure, Docker, Message Queues, Kafka, CI/CD, Jenkins
What you will do:
- Producing concepts for layouts and developing these concepts based on feedback given
- Executing visual design stages from concept to final hand-off to engineers
- Finishing designs to a highly detailed, professional-level (p.s. keeping the design system guidelines intact)
- Creating wireframes when required (complete with annotation) for developers to implement
- Working with developers to communicate specs, ensuring correct implementation and working through any problems encountered
- Designing web, mobile and tablet friendly applications
Desired Candidate Profile
What you must have:- 3-5yrs of experience and proven track record
- Strong portfolio to be presented and defended during the interview
- Experience using tools such as Photoshop, Sketch, Illustrator, InVision, Figma
- A proactive mindset with ability to communicate designs and new ideas in a logical and pragmatic manner
- A good listener and facilitator who knows how to facilitate constructive design discussions
- Open mind for criticism and harsh feedback as and when required
- Understanding of basic front-end languages like HTML5, CSS3 will be a plus (not a requirement)
- Experience working in agile teams, with developers and Product Managers
Location: Chennai
Summary of the Position:
Job Purpose:
Genesys is the global omnichannel customer experience and contact center solution leader. With over 4,500 successful customers, our customer experience platform and solutions help companies engage effortlessly with their customers, across all touchpoints, channels and interactions to deliver differentiated customer journeys, while maximizing revenue and loyalty.
Genesys is embracing AI and Machine Learning in delivering AI-powered products like Predictive Routing, Chat bots, and Customer Journey management. The PS Data Scientist share a passion for AI & data working with global project teams and customers to extend data science services across Genesys solutions both on premise and in the cloud.
Join us and be a part of this journey as we write Customer Success stories with these products.
Location: (Chennai/Hyderabad/Bangalore)
WHAT YOU DO:
- Interface with business customers, gathering and understanding requirements
- Interface with customer and Genesys data science teams in discovery, extraction, loading, data transformation, and analysis of results
- Define and utilize data intuition process to cleanse and verify the integrity of customer & Genesys data to be used for analysis
- Implement, own, and improve data pipelines using best practices in data modeling, ETL/ELT processes
- Build, improve, and provide ongoing optimization of high quality models
- Work with PS & Engineering to deliver specific customer requirements and report back customer feedback, issues and feature requests. Continuous improvement in reporting, analysis, overall process.
- Visualize, present and demonstrate findings as required. Perform knowledge transfer to customer and internal teams.
- Communicate within the global community respecting cultural, language and time zone variations
- Demonstrate flexibility to adjust working hours to match customer and team interactions
ABOUT YOU:
- Bachelor’s / Master’s degree in quantitative field (e.g. Computer Science, Statistics, Engineering)
- 2-4 years of relevant experience in Data Science or Data Engineering
- 2+ years of hands-on experience performing statistical data analysis across large datasets writing highly optimized SQL queries and utilizing Python (NumPy, Pandas) or similar software (Primary)
- Expertise with major statistical & analytical software like (Python or R or SAS) - Primary
- Experience in Snowflake, Tableau, Elasticsearch, Kibana and real time analytics solution development will be major plus (Secondary)
- Should have the application development background of using any contact center product suites such as Genesys, Avaya, Cisco etc.
- Expertise with data modelling, data warehousing and ETL/ELT development
- Expertise with database solutions such as SQL, MongoDB, Redshift, Hadoop, Hive
- Proficiency with REST API, JSON, (AWS/AZURE/GCP) - Primary
- Experience in working and delivering projects independently. Ability to multi-task and context switch between projects and tasks
- Curiosity, passion, and drive for data queries, analysis, quality, models
- Excellent communication, initiative, and coordination skills with great attention to detail. Ability to explain and discuss complex topics with both experts and business leaders
How You Do It:
How You Think: Understands the business and takes a non-traditional approach to solving common problems. Willing to draw outside the lines and find new ways to make an impact on old problems.
How You Interact: Can easily build collaborative relationships that energize individuals, teams, and the company into action. You are a global thinker and can work across locations and time zones. You are an excellent communicator and listener, and can easily persuade to drive a vision and purpose.
How You Own It: You are a hands-on executor who can drive change and clearly communicate across all stakeholders.
How You Show Up:
Embodies Genesys core cultural values and pushes to create an authentic employee experience. You are the type of person who can succeed through ambiguity, bringing clarity where there is no roadmap, who can re-set when a change in direction is needed without getting derailed or frustrated. You are authentic and in still the trust in others.
About Us
Genesys ® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com , Twitter , Facebook , YouTube , LinkedIn , and the Genesys blog.
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.








