
Job Summary:
We are looking for a dedicated and customer-focused "Reservation Operations Executive"
" With at least 1 year of experience in flight reservations and ticketing. The ideal candidate will be responsible for assisting customers with bookings, managing ticketing operations, and delivering exceptional customer service while ensuring compliance with airline and company policies.
Key Responsibilities:
Assist customers in booking domestic and international flights.
Process ticket reservations and issue electronic tickets using Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo.
Handle ticket modifications, cancellations, rebooking's, and refunds efficiently.
Respond to customer inquiries and resolve issues related to flight reservations.
Coordinate with airlines and travel suppliers to provide accurate and updated information.
Stay informed about airline policies, fares, and industry trends.
Follow standard operating procedures and company compliance guidelines.
Ensure high levels of customer satisfaction through professional service delivery.
Qualifications:
Minimum 0 years of experience in travel/ticketing or a similar role.
Proficiency in GDS systems (Amadeus, Sabre, Galileo).
Strong knowledge of airline codes, fares, and flight regulations.
Excellent communication and customer service skills.
Ability to multitask and work in a fast-paced environment.
High attention to detail and accuracy in ticketing operations.
Skills Required:
Expertise in GDS platforms (Amadeus, Sabre, Galileo).
Strong interpersonal and communication skills.
Problem-solving and conflict resolution abilities.
Teamwork and collaboration.
Ability to perform under pressure and handle difficult situations calmly.
Job Types: Full-time, Permanent
Benefits:
- Internet reimbursement

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Agency: The Brand Concierge
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Domain: EdTech Sales 💻
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Salary: ₹7LPA - ₹8.4LPA💰 : BDA
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Bonus Structure:
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Quarterly & Yearly Bonuses for exceeding sales goals. 🎯
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An 8-year-old IT Services and consulting company based in Hyderabad providing services in maximizing product value while delivering rapid incremental innovation, possessing extensive SaaS company M&A experience including 20+ closed transactions on both the buy and sell sides. They have over 100 employees and looking to grow the team.
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Other folks on our team are looking forward to learn from your experiences.
For engineers that join our team
We expect you to be good with Ruby or Python to build APIs.
You will be contributing to our UI that is built with React and GraphQL.
We hope our team members have a strong grasp of software design patterns and know when to put them to good use.
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What can you look for?
A wholesome opportunity in a fast-paced environment will enable you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.
We are
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Xoxoday works with over 1000 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. However, we assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.












