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Strong knowledge of CICS, CICSplex and SMP/E
Good knowledge and experience with Mainframe MQ administration
Experience working with: JCL, IPCS, diagnostic tools such as Omegamon or other equivalent tools
Skilled at troubleshooting problems in a CICS environment
Programming skills - COBOL,PL/1, C, REXX, Assembler
Proficient in working with high availability environment along with alignment to process (ITIL)
Experience with large complex environments running critical and 24*7 applications
Experiencewith aspects of MQ administration and operations
Proficiency with Assembler programming
We are looking for a highly skilled AI Platform Engineer to build and scale agentic AI capabilities across our product suite. You’ll work on multi‑agent systems, orchestration platforms, RAG pipelines, and real‑time AI services used in enterprise workflows.
🔹 Key Responsibilities
- Build and maintain AI platform services enabling agentic workflows
- Develop domain-specific agents (proposal generation, compliance, data analysis)
- Implement multi-agent orchestration using LangGraph and related frameworks
- Build APIs, SDKs, and integration layers for product teams
- Design and optimize RAG, GraphRAG, and knowledge ingestion pipelines
- Enhance orchestration platforms, WebSocket communication, and error recovery
- Optimize performance, latency (<3s), cost, and reliability of AI systems
- Collaborate closely with ML engineers and data scientists on models, prompts, and A/B testing
🔹 Required Skills & Experience
- 5+ years of software engineering experience (1–2+ years in AI/ML systems)
- Strong Python (FastAPI, async, LangChain/LangGraph)
- Experience with LLM APIs (OpenAI, Claude, Llama, Phi‑3)
- Hands-on RAG, embeddings, vector databases, and hybrid search
- React + TypeScript experience (WebSockets, hooks, real-time UI)
- Knowledge of multi-agent systems, prompt engineering, and orchestration patterns
- Solid backend fundamentals: REST APIs, databases, auth, testing, Git
🔹 Nice to Have
- MLOps exposure (prompt versioning, monitoring, A/B testing)
- Experience with semantic caching and context management
- Docker and cloud deployment basics
An L2 Technical Support Engineer with Python knowledge is responsible for handling escalated, more complex technical issues that the Level 1 (L1) support team cannot resolve. Your primary goal is to perform deep-dive analysis, troubleshooting, and problem resolution to minimize customer downtime and ensure system stability.
Python is a key skill, used for scripting, automation, debugging, and data analysis in this role.
Key Responsibilities
- Advanced Troubleshooting & Incident Management:
- Serve as the escalation point for complex technical issues (often involving software bugs, system integrations, backend services, and APIs) that L1 support cannot resolve.
- Diagnose, analyze, and resolve problems, often requiring in-depth log analysis, code review, and database querying.
- Own the technical resolution of incidents end-to-end, adhering strictly to established Service Level Agreements (SLAs).
- Participate in on-call rotation for critical (P1) incident support outside of regular business hours.
- Python-Specific Tasks:
- Develop and maintain Python scripts for automation of repetitive support tasks, system health checks, and data manipulation.
- Use Python for debugging and troubleshooting by analyzing application code, API responses, or data pipeline issues.
- Write ad-hoc scripts to extract, analyze, or modify data in databases for diagnostic or resolution purposes.
- Potentially apply basic-to-intermediate code fixes in Python applications in collaboration with development teams.
- Collaboration and Escalation:
- Collaborate closely with L3 Support, Software Engineers, DevOps, and Product Teams to report bugs, propose permanent fixes, and provide comprehensive investigation details.
- Escalate issues that require significant product changes or deeper engineering expertise to the L3 team, providing clear, detailed documentation of all steps taken.
- Documentation and Process Improvement:
- Conduct Root Cause Analysis (RCA) for major incidents, documenting the cause, resolution, and preventative actions.
- Create and maintain a Knowledge Base (KB), runbooks, and Standard Operating Procedures (SOPs) for recurring issues to empower L1 and enable customer self-service.
- Proactively identify technical deficiencies in processes and systems and recommend improvements to enhance service quality.
- Customer Communication:
- Maintain professional, clear, and timely communication with customers, explaining complex technical issues and resolutions in an understandable manner.
Required Technical Skills
- Programming/Scripting:
- Strong proficiency in Python (for scripting, automation, debugging, and data manipulation).
- Experience with other scripting languages like Bash or Shell
- Databases:
- Proficiency in SQL for complex querying, debugging data flow issues, and data extraction.
- Application/Web Technologies:
- Understanding of API concepts (RESTful/SOAP) and experience troubleshooting them using tools like Postman or curl.
- Knowledge of application architectures (e.g., microservices, SOA) is a plus.
- Monitoring & Tools:
- Experience with support ticketing systems (e.g., JIRA, ServiceNow).
- Familiarity with log aggregation and monitoring tools (Kibana, Splunk, ELK Stack, Grafana)
Role Description
This is a full-time on-site role in Bengaluru for a Full Stack Python Developer at Euphoric Thought Technologies Pvt. Ltd. The developer will be responsible for back-end and front-end web development, software development, full-stack development, and using Cascading Style Sheets (CSS) to build effective and efficient applications.
Qualifications
- Back-End Web Development and Full-Stack Development skills
- Front-End Development and Software Development skills
- Proficiency in Cascading Style Sheets (CSS)
- Experience with Python, Django, and Flask frameworks
- Strong problem-solving and analytical skills
- Ability to work collaboratively in a team environment
- Bachelor's or Master's degree in Computer Science or relevant field
- Agile Methodologies: Proven experience working in agile teams, demonstrating the application of agile principles with lean thinking.
- Front end - Angular
- Data Engineering: Useful experience blending data engineering with core software engineering.
andidate with strong experience in Windows (2012/16/19) server administration and PowerShell.
Strong knowledge of Physical Hardware & Console. (HP & Dell)
Performing Server Firmware Upgradation and managing hardware replacement tasks remotely.
Creating and managing SQL datastores in Microsoft Windows Cluster environment.
Strong knowledge on Vmware administration.
Strong knowledge of Microsoft SCCM or IBM Bigfix or any patch / application deployment tool.
Knowledge of ITIL process. (Incident, change and problem management)
Knowledge of Networking, Storage NFS, SAN.
Process Skills:
Primarily responsible for Windows Server Management, Patching or application deployment and Vmware advance administration.
Support customer troubleshooting and problem solving and verification.
Capable of analyzing and troubleshoot applications issues and implement break fixes as per defined SLA’s and SOPs.
Experience & functional knowledge on baking applications.
Available on 24 x 7 basis in the event of emergencies and should be contactable after office hours.
Resolve technical issues by implementing break fix.
Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project.
Behavioral Skills:
Must have superior problem-solving skills with extremely high levels of initiative and assertiveness.
Effective interpersonal, team building and communication skills.
Effectively collaborate with stakeholders, Customers and Partners in a Service Delivery environment
Able to thrive in rapid environment and adopt new technology fastly.
Identify the Gaps and provide documentation / suggestion faced during Execution.
Certification:
Somebody who has at least 5+ years of work experience in WINTEL administration.
Education qualification: B.Tech, BE, BCA, MCA, M. Tech or equivalent technical degree from a reputed college
Certification: Windows , VCP Certification, ITIL, any other Technical certification
RESPONSIBILITIES:
Requirement understanding and elicitation, analyze, data/workflows, contribute to product
project and Proof of concept (POC)
Contribute to prepare design documents and effort estimations.
Develop AI/ML Models using best in-class ML models.
Building, testing, and deploying AI/ML solutions.
Work with Business Analysts and Product Managers to assist with defining functional user
stories.
Ensure deliverables across teams are of high quality and clearly documented.
Recommend best ML practices/Industry standards for any ML use case.
Proactively take up R and D and recommend solution options for any ML use case.
REQUIREMENTS:
Required Skills
Overall experience of 4 to 7 Years working on AI/ML framework development
Good programming knowledge in Python is must.
Good Knowledge of R and SAS is desired.
Good hands on and working knowledge SQL, Data Model, CRISP-DM.
Proficiency with Uni/multivariate statistics, algorithm design, and predictive AI/ML modelling.
Strong knowledge of machine learning algorithms, linear regression, logistic regression, KNN,
Random Forest, Support Vector Machines and Natural Language Processing.
Experience with NLP and deep neural networks using synthetic and artificial data.
Involved in different phases of SDLC and have good working exposure on different SLDC’s like
Agile Methodologies.
Focussed on delivering scalable performant database platforms that underpin our customer data services in a dynamic and fast-moving agile engineering environment.
· Experience with different types of enterprise application databases (PostgreSQL a must)
· Familiar with developing in a Cloud environment (AWS RDS, DMS & DevOps highly desirable).
· Proficient in using SQL to interrogate, analyze and report on customer data and interactions on live systems and in testing environments.
· Proficient in using PostgreSQL PL/pgSQL
· Experienced in delivering deployments and infrastructure as code with automation tools such as Jenkins, Terraform, Ansible, etc.
· Comfortable using code hosting platforms for version control and collaboration. (git, github, etc)
· Exposed to and have an opportunity to master automation and learn to use technologies and tools like Oracle, PostgreSQL, AWS, Terraform, GitHub, Nexus, Jenkins, Packer, Bash Scripting, Python, Groovy, and Ansible
· Comfortable leading complex investigations into service failures and data abnormalities that touch your applications.
· Experience with Batch and ETL methodologies.
· Confident in making technical decisions and acting on them (within reason) when under pressure.
· Calm dealing with stakeholders and easily be able to translate complex technical scenarios to non-technical individuals.
· Managing incidents, problems, and change in line with best practice
· Expected to lead and inspire others in your team and department, drive engineering best practice and compliance, strategic direction, and encourage collaboration and transparency.
- Understanding ongoing hiring needs of their business and establishing the right sourcing mix in order to generate a strong pool of talent for open roles
- Drafting & publishing attractive job advertisement and managing responses
- Reaching out to target talent via social networks
- Designing & conducting engaging talent outreach campaigns
- Speaking with applicants about requirements to drive applications & engagement
- Doing the first-round screening for applicants & ensure a strong candidate experience
- And team leading spirit.
Experience & Requirements:
- 5 to 7 Years of relevant experience into Recruitment.
- Exposure to multi department hiring
- Ability to deliver under pressure
Responsibilities
Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns
Design, build and maintain our social media presence
Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
Identify trends and insights, and optimize spend and performance based on the insights
Brainstorm new and creative growth strategies
Plan, execute, and measure experiments and conversion tests
Collaborate with internal teams to create landing pages and optimize user experience
Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
Instrument conversion points and optimize user funnels
Collaborate with agencies and other vendor partners
Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate
Requirements
BS/MS degree in marketing or a related field
Proven working experience in digital marketing
Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns
Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate
Experience in optimizing landing pages and user funnels
Experience with A/B and multivariate experiments
Solid knowledge of website analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends)
Working knowledge of ad serving tools (e.g., DART, Atlas)
Experience in setting up and optimizing Google Adwords campaigns
Working knowledge of HTML, CSS, and JavaScript development and constraints
Strong analytical skills and data-driven thinking
Up-to-date with the latest trends and best practices in online marketing and measurement





