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·        Monitoring the entire customer service process.(US Process)

·        Resolving customer issues brought to your attention.

·        Creating procedures and policies for effective customer service.

·        Planning how to train customer support professionals.

·        Standardizing the customer service delivery of an organization

·        Tracking the work of every customer service representative in the team.

·        Performing quality assurance surveys with customers.

·        Conveying customers’ feedback to the team.

·        Fixing appointments according to the convenience of clients and customers.

·        Interacting with customers to determine whether they have a desirable and shareable experience.

·        Helping every customer service professional improve.

·        Possessing the knowledge and ability to improve customer service of the organization.

·        Creating a pleasant work environment for customer service professionals.

Customer Service Executive Requirements

·        A minimum of 0 to 1.5 year of experience as a customer service representative.

·        Superior written and oral communication skills.

·        Leadership skills to guide and improve a team.

·        Data entry and basic computer skills.

·        Knowledge about customer relationship management systems.

·        Knowledge about the best mediation and conflict resolution tactics.

·        Ability to empathize with customers.

·        Utmost patience while dealing with angry and agitated customers.

·        Ability to respect every customer.

·        Fast and efficient problem-solving skills.

·        English should be fluent

We are seeking Cloud Developer with experience in GCP/Azure along with Terraform coding. They will help to manage & standardize the IaC module.

Experience:5 - 8 Years

Location:Mumbai & Pune

Mode of Work:Full Time

 Key Responsibilities:

• Design,   develop, and maintain robust software applications using most   common and popular coding languages suitable for the application   design, with a strong focus on clean, maintainable, and efficient   code.
• Develop,   maintain, and enhance Terraform modules to encapsulate common   infrastructure patterns and promote code reuse and standardization.
• Develop   RESTful APIs and backend services aligned with modern architectural   practices.
• Apply   object-oriented programming principles and design patterns to build   scalable systems.
• Build   and maintain automated test frameworks and scripts to   ensure high product quality.
• Troubleshoot   and resolve technical issues across application layers, from code to   infrastructure.
• Work   with cloud platforms such as Azure or   Google Cloud Platform (GCP).
• Use Git and   related version control practices effectively in a team-based   development environment.
• Integrate   and experiment with AI development tools like GitHub   Copilot, Azure OpenAI, or similar to boost engineering   efficiency.

Requirements:

• 5+   years of experience
• Experience   with IaC Module
• Terraform   coding experience along with Terraform   Module as a part of central platform team
• Azure/GCP   cloud experience is a must
• Experience   with C#/Python/Java Coding - is good to have

 If interested please share your updated resume with below details :

Total Experience -

Relevant Experience -

Current Location -

Current CTC -

Expected CTC -

Notice period -

Any offer in hand -

What You’ll Do:

We’re looking for a skilled DevOps Engineer to help us build and maintain reliable, secure, and scalable infrastructure. You will work closely with our development, product, and security teams to streamline deployments, improve performance, and ensure cloud infrastructure resilience.

Responsibilities:

● Deploy, manage, and monitor infrastructure on Google Cloud Platform (GCP)

● Build CI/CD pipelines using Jenkins and integrate them with Git workflows

● Design and manage Kubernetes clusters and helm-based deployments

● Manage infrastructure as code using Terraform

● Set up logging, monitoring, and alerting (Stackdriver, Prometheus, Grafana)

● Ensure security best practices across cloud resources, networks, and secrets

● Automate repetitive operations and improve system reliability

● Collaborate with developers to troubleshoot and resolve issues in staging/production environments

What We’re Looking For:

Required Skills:

● 1–3 years of hands-on experience in a DevOps or SRE role

● Strong knowledge of GCP services (IAM, GKE, Cloud Run, VPC, Cloud Build, etc.)

● Proficiency in Kubernetes (deployment, scaling, troubleshooting)

● Experience with Terraform for infrastructure provisioning

● CI/CD pipeline setup using Jenkins, GitHub Actions, or similar tools

● Understanding of DevSecOps principles and cloud security practices

● Good command over Linux, shell scripting, and basic networking concepts

Nice to have:

● Experience with Docker, Helm, ArgoCD

● Exposure to other cloud platforms (AWS, Azure)

● Familiarity with incident response and disaster recovery planning

● Knowledge of logging and monitoring tools like ELK, Prometheus, Grafana

Role & Responsiblities

• DevOps Engineer will be working with implementation and management of DevOps tools and technologies.
• Create and support advanced pipelines using Gitlab.
• Create and support advanced container and serverless environments.
• Deploy Cloud infrastructure using Terraform and cloud formation templates.
• Implement deployments to OpenShift Container Platform, Amazon ECS and EKS
• Troubleshoot containerized builds and deployments
• Implement processes and automations for migrating between OpenShift, AKS and EKS
• Implement CI/CD automations.
• 
  

Required Skillsets

• 3-5 years of cloud-based architecture software engineering experience.
• Deep understanding of Kubernetes and its architecture.
• Mastery of cloud security engineering tools, techniques, and procedures.
• Experience with AWS services such as Amazon S3, EKS, ECS, DynamoDB, AWS Lambda, API Gateway, etc.
• Experience with designing and supporting infrastructure via Infrastructure-as-Code in AWS, via CDK, CloudFormation Templates, Terraform or other toolset.
• Experienced with tools like Jenkins, Github, Puppet or other similar toolset.
• Experienced with monitoring functions like cloudwatch, newrelic, graphana, splunk, etc,
• Excellence in verbal and written communication, and in working collaboratively with a variety of colleagues and clients in a remote development environment.
• Proven track record in cloud computing systems and enterprise architecture and security

• Hands-on knowledge on various CI-CD tools (Jenkins/TeamCity, Artifactory, UCD, Bitbucket/Github, SonarQube) including setting up of build-deployment automated pipelines.
• Very good knowledge in scripting tools and languages such as Shell, Perl or Python , YAML/Groovy, build tools such as Maven/Gradle.
• Hands-on knowledge in containerization and orchestration tools such as Docker, OpenShift and Kubernetes.
• Good knowledge in configuration management tools such as Ansible, Puppet/Chef and have worked on setting up of monitoring tools (Splunk/Geneos/New Relic/Elk).
•             Expertise in job schedulers/workload automation tools such as Control-M or AutoSys is good to have.
• Hands-on knowledge on Cloud technology (preferably GCP) including various computing services and infrastructure setup using Terraform.

• Should have basic understanding on networking, certificate management, Identity and Access Management and Information security/encryption concepts.
• •             Should support day-to-day tasks related to platform and environments upkeep such as upgrades, patching, migration and system/interfaces integration.
• •             Should have experience in working in Agile based SDLC delivery model, multi-task and support multiple systems/apps.
• •             Big-data and Hadoop ecosystem knowledge is good to have but not mandatory.

• Should have worked on standard release, change and incident management tools such as ServiceNow/Remedy or similar

About Us:

Varivas is a community that allows users to create, support, and recommend content. The mission of Varivas is to give community freedom, ease, and complete control of their content.

Varivas is an early-stage startup looking for its first few members.

 https://www.varivas.community/

Become part of a core team of an upcoming startup building an exciting product from scratch.

Your Responsibilities:

• Write scalable backend code and audit existing backend code for sanity, performance and security
• Design and implementation of on-demand scalable, and performant applications.
• Defining and setting development, test, release, update, and support processes for DevOps operation
• Incidence management and root cause analysis
• Selecting and deploying appropriate CI/CD tools for various test automation frameworks
• Monitoring the processes during the entire lifecycle Encouraging and building automated processes wherever possible
• Identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management
• Achieve repeatability, fast recovery, best practices, and delegate proper ownership permissions to teams
• Analyzes the technology currently being used and develops plans and processes for improvement and expansion for better cost and efficiency
• Collaborate with and assist QA in performing load tests and assessing performance optimization
• writing and maintaining the DevOps processes in tools such as confluence

We are looking for someone who is:

• Ready to take complete ownership of the whole infra at Varivas
• Has previous experience in building and maintaining live production app
• You have an eye for detail.
• You’re a problem solver and a perpetual learner.
• You possess a positive and solution-oriented mindset.
• Good Problem-solving skills and troubleshooting
• Build high-performing web and native applications that are robust and easy to maintain

Our Current DevOps stack:

• Github/bitbucket
• Azure cloud storage
• MongoDB Atlas
• JIRA
• Selenium, cypress test automation
• Heroku/digital ocean
• GoDaddy
• Google Analytics/search console
• SendGrid
• sentry.io
• hotjar

What we can offer:

• Payment for work done (of course 🙂)
• Remote work from anywhere
• part time or full time engagement
• Complete flexibility of working hours
• Complete freedom and ownership of your work
• No meetings, standups, or daily status group calls. (We prefer asynchronous communication like slack)

• Design, develop, test, debug and maintain components of the cloud infrastructure
• Manage operational priorities of the DBaaS
• Establish a process for handling and leading response to security new vulnerabilities
• Lead certification efforts from the security perspective
• Participate in penetration testing efforts
• Design and build DBaaS processes for key management, rotation storage, encryption, and password management

Requirements:

• Strong software design and implementation skills in building infrastructure frameworks
• Experience building and operating extensible, scalable resilient data systems
• Working knowledge of Java and Python Experience using public cloud infrastructure (AWS, GCP, or Azure)
• Containerization tooling (Docker, EKS, Kubernetes)
• Infrastructure as Code Tooling (Example: Terraform, Cloudformation, Etc.)
• Configuration Management Tooling (Ansible, Chef, etc.)
• Automation Scripting (Python preferred)
• Solid understanding of basic systems operations (disk, network, etc)
• Willingness and ability to learn new languages and concepts
• 5+ years of relevant experience

Job Brief:

We are looking for candidates that have experience in development and have performed CI/CD based projects. Should have a good hands-on Jenkins Master-Slave architecture, used AWS native services like CodeCommit, CodeBuild, CodeDeploy and CodePipeline. Should have experience in setting up cross platform CI/CD pipelines which can be across different cloud platforms or on-premise and cloud platform.

Job Location:

Pune.

Job Description:

• Hands on with AWS (Amazon Web Services) Cloud with DevOps services and CloudFormation.
• Experience interacting with customer.
• Excellent communication.
• Hands-on in creating and managing Jenkins job, Groovy scripting.
• Experience in setting up Cloud Agnostic and Cloud Native CI/CD Pipelines.
• Experience in Maven.
• Experience in scripting languages like Bash, Powershell, Python.
• Experience in automation tools like Terraform, Ansible, Chef, Puppet.
• Excellent troubleshooting skills.
• Experience in Docker and Kuberneties with creating docker files.
• Hands on with version control systems like GitHub, Gitlab, TFS, BitBucket, etc.

• Designing and building infrastructure to support AWS, Azure, and GCP-based Cloud services and infrastructure.
• Creating and utilizing tools to monitor our applications and services in the cloud including system health indicators, trend identification, and anomaly detection.
• Working with development teams to help engineer scalable, reliable, and resilient software running in the cloud.
• Participating in on-call escalation to troubleshoot customer-facing issues
• Analyzing and monitoring performance bottlenecks and key metrics to optimize software and system performance.
• Providing analytics and forecasts for cloud capacity, troubleshooting analysis, and uptime.

• Should have strong experience of a couple of years, in leading DevOps team and planning, defining DevOps roadmap and executing as per the same along with the team 
• Familiarity with AWS cloud and JSON templates, Python, AWS Cloud formation templates
• Designing solutions using one or more AWS features, tools, and technologies such as EC2, EBS, Glacier, S3, ELB, CloudFormation, Lambada, CloudWatch, VPC, RDS, Direct Connect, AWS CLI, REST API
• Design and implement system architecture with AWS cloud - Develop automation scripts, ARM templates, Ansible, Chef, Python, Powershell Knowledge of AWS services and cloud design patterns- Knowledge on Cloud fundamentals like autoscaling, serverless
• Have experience with DevOps and Infrastructure as Code: AWS environment and application automation utilizing CloudFormation and third-party tools. CI/CD pipeline setup utilizing
• CI experience with the following is a must: Jenkins, Bitbucket/GIT, Nexus or Artifactory, SonarQube, WireMock or other mocking solution 
• Expert knowledge on Windows/Linux OS/Mac with at least 5-6 years of system administration experience
• Should have strong skills in using JIRA build tool
• Should have knowledge in managing the CI/CD pipeline on public cloud deployments using AWS
• Should have strong skills in using tools like Jenkins, Docker, Kubernetes (AWS EKS, Azure AKS), and Cloudformation.
• Experience in monitoring tools like Pingdom, Nagios, etc.
• Experience in reverse proxy services like Nginx and Apache
• Desirable experience in Bitbucket with version control tools like GIT/SVN
• Experience of manual/automated testing desired application deployments
• Experience in database technologies such as PostgreSQL, MySQL
• Knowledge of helm and terraform

Total Experience: 6 – 12 Years

Required Skills and Experience 

• 3+ years of relevant experience with DevOps tools Jenkins, Ansible, Chef etc
• 3+ years of experience in continuous integration/deployment and software tools development experience with Python and shell scripts etc
• Building and running Docker images and deployment on Amazon ECS
• Working with AWS services (EC2, S3, ELB, VPC, RDS, Cloudwatch, ECS, ECR, EKS)
• Knowledge and experience working with container technologies such as Docker and Amazon ECS, EKS, Kubernetes
• Experience with source code and configuration management tools such as Git, Bitbucket, and Maven
• Ability to work with and support Linux environments (Ubuntu, Amazon Linux, CentOS)
• Knowledge and experience in cloud orchestration tools such as AWS Cloudformation/Terraform etc
• Experience with implementing "infrastructure as code", “pipeline as code” and "security as code" to enable continuous integration and delivery
• Understanding of IAM, RBAC, NACLs, and KMS
• Good communication skills

Good to have:

• Strong understanding of security concepts, methodologies and apply them such as SSH, public key encryption, access credentials, certificates etc.
• Knowledge of database administration such as MongoDB.
• Knowledge of maintaining and using tools such as Jira, Bitbucket, Confluence.

Responsibilities

• Work with Leads and Architects in designing and implementation of technical infrastructure, platform, and tools to support modern best practices and facilitate the efficiency of our development teams through automation, CI/CD pipelines, and ease of access and performance.
• Establish and promote DevOps thinking, guidelines, best practices, and standards.
• Contribute to architectural discussions, Agile software development process improvement, and DevOps best practices.