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· Monitoring the entire customer service process.(US Process)
· Resolving customer issues brought to your attention.
· Creating procedures and policies for effective customer service.
· Planning how to train customer support professionals.
· Standardizing the customer service delivery of an organization
· Tracking the work of every customer service representative in the team.
· Performing quality assurance surveys with customers.
· Conveying customers’ feedback to the team.
· Fixing appointments according to the convenience of clients and customers.
· Interacting with customers to determine whether they have a desirable and shareable experience.
· Helping every customer service professional improve.
· Possessing the knowledge and ability to improve customer service of the organization.
· Creating a pleasant work environment for customer service professionals.
Customer Service Executive Requirements
· A minimum of 0 to 1.5 year of experience as a customer service representative.
· Superior written and oral communication skills.
· Leadership skills to guide and improve a team.
· Data entry and basic computer skills.
· Knowledge about customer relationship management systems.
· Knowledge about the best mediation and conflict resolution tactics.
· Ability to empathize with customers.
· Utmost patience while dealing with angry and agitated customers.
· Ability to respect every customer.
· Fast and efficient problem-solving skills.
· English should be fluent
Job Title: AWS DevOps Engineer
Experience Level: 5+ Years
Location: Bangalore, Pune, Hyderabad, Chennai and Gurgaon
Summary:
We are looking for a hands-on Platform Engineer with strong execution skills to provision and manage cloud infrastructure. The ideal candidate will have experience with Linux, AWS services, Kubernetes, and Terraform, and should be capable of troubleshooting complex issues in cloud and container environments.
Key Responsibilities:
- Provision AWS infrastructure using Terraform (IaC).
- Manage and troubleshoot Kubernetes clusters (EKS/ECS).
- Work with core AWS services: VPC, EC2, S3, RDS, Lambda, ALB, WAF, and CloudFront.
- Support CI/CD pipelines using Jenkins and GitHub.
- Collaborate with teams to resolve infrastructure and deployment issues.
- Maintain documentation of infrastructure and operational procedures.
Required Skills:
- 3+ years of hands-on experience in AWS infrastructure provisioning using Terraform.
- Strong Linux administration and troubleshooting skills.
- Experience managing Kubernetes clusters.
- Basic experience with CI/CD tools like Jenkins and GitHub.
- Good communication skills and a positive, team-oriented attitude.
Preferred:
- AWS Certification (e.g., Solutions Architect, DevOps Engineer).
- Exposure to Agile and DevOps practices.
- Experience with monitoring and logging tools.
Job Summary:
We are seeking a highly skilled and proactive DevOps Engineer with 4+ years of experience to join our dynamic team. This role requires strong technical expertise across cloud infrastructure, CI/CD pipelines, container orchestration, and infrastructure as code (IaC). The ideal candidate should also have direct client-facing experience and a proactive approach to managing both internal and external stakeholders.
Key Responsibilities:
- Collaborate with cross-functional teams and external clients to understand infrastructure requirements and implement DevOps best practices.
- Design, build, and maintain scalable cloud infrastructure on AWS (EC2, S3, RDS, ECS, etc.).
- Develop and manage infrastructure using Terraform or CloudFormation.
- Manage and orchestrate containers using Docker and Kubernetes (EKS).
- Implement and maintain CI/CD pipelines using Jenkins or GitHub Actions.
- Write robust automation scripts using Python and Shell scripting.
- Monitor system performance and availability, and ensure high uptime and reliability.
- Execute and optimize SQLqueries for MSSQL and PostgresQL databases.
- Maintain clear documentation and provide technical support to stakeholders and clients.
Required Skills:
- Minimum 4+ years of experience in a DevOps or related role.
- Proven experience in client-facing engagements and communication.
- Strong knowledge of AWS services – EC2, S3, RDS, ECS, etc.
- Proficiency in Infrastructure as Code using Terraform or CloudFormation.
- Hands-on experience with Docker and Kubernetes (EKS).
- Strong experience in setting up and maintaining CI/CD pipelines with Jenkins or GitHub.
- Solid understanding of SQL and working experience with MSSQL and PostgreSQL.
- Proficient in Python and Shell scripting.
Preferred Qualifications:
- AWS Certifications (e.g., AWS Certified DevOps Engineer) are a plus.
- Experience working in Agile/Scrum environments.
- Strong problem-solving and analytical skills.
Preferred Education & Experience: •
Bachelor’s or master’s degree in Computer Engineering,
Computer Science, Computer Applications, Mathematics, Statistics or related technical field or
equivalent practical experience. Relevant experience of at least 3 years in lieu of above if from a different stream of education.
• Well-versed in DevOps principals & practices and hands-on DevOps
tool-chain integration experience: Release Orchestration & Automation, Source Code & Build
Management, Code Quality & Security Management, Behavior Driven Development, Test Driven
Development, Continuous Integration, Continuous Delivery, Continuous Deployment, and
Operational Monitoring & Management; extra points if you can demonstrate your knowledge with
working examples.
• Hands-on experience with demonstrable working experience with DevOps tools
and platforms viz., Slack, Jira, GIT, Jenkins, Code Quality & Security Plugins, Maven, Artifactory,
Terraform, Ansible/Chef/Puppet, Spinnaker, Tekton, StackStorm, Prometheus, Grafana, ELK,
PagerDuty, VictorOps, etc.
• Well-versed in Virtualization & Containerization; must demonstrate
experience in technologies such as Kubernetes, Istio, Docker, OpenShift, Anthos, Oracle VirtualBox,
Vagrant, etc.
• Well-versed in AWS and/or Azure or and/or Google Cloud; must demonstrate
experience in at least FIVE (5) services offered under AWS and/or Azure or and/or Google Cloud in
any categories: Compute or Storage, Database, Networking & Content Delivery, Management &
Governance, Analytics, Security, Identity, & Compliance (or) equivalent demonstratable Cloud
Platform experience.
• Well-versed with demonstrable working experience with API Management,
API Gateway, Service Mesh, Identity & Access Management, Data Protection & Encryption, tools &
platforms.
• Hands-on programming experience in either core Java and/or Python and/or JavaScript
and/or Scala; freshers passing out of college or lateral movers into IT must be able to code in
languages they have studied.
• Well-versed with Storage, Networks and Storage Networking basics
which will enable you to work in a Cloud environment.
• Well-versed with Network, Data, and
Application Security basics which will enable you to work in a Cloud as well as Business
Applications / API services environment.
• Extra points if you are certified in AWS and/or Azure
and/or Google Cloud.
Required Experience: 5+ Years
Job Location: Remote/Pune
environment. He/she must demonstrate a high level of ownership, integrity, and leadership
skills and be flexible and adaptive with a strong desire to learn & excel.
Required Skills:
- Strong experience working with tools and platforms like Helm charts, Circle CI, Jenkins,
- and/or Codefresh
- Excellent knowledge of AWS offerings around Cloud and DevOps
- Strong expertise in containerization platforms like Docker and container orchestration platforms like Kubernetes & Rancher
- Should be familiar with leading Infrastructure as Code tools such as Terraform, CloudFormation, etc.
- Strong experience in Python, Shell Scripting, Ansible, and Terraform
- Good command over monitoring tools like Datadog, Zabbix, Elk, Grafana, CloudWatch, Stackdriver, Prometheus, JFrog, Nagios, etc.
- Experience with Linux/Unix systems administration.
Oddr is looking for a skilled backend engineer to help us build scalable multi-tenanted enterprise Cloud applications. The ideal candidate should be able to bring new ideas to the table and design and develop distributed microservices with a strong emphasis on security, resiliency, scalability, performance, and quality. The candidate should have a solid understanding of CI/CD concepts and familiarity with building deployment pipelines. The candidate should be a self-motivated team player and take pride in what they deliver.
The candidate should be interested in a long-term stable career to grow with our company. The candidate will need to work late night hours because of the geographic distribution of the team.
Requirements:
- Strong understanding of CI/CD concepts and experience building deployment pipelines
- Strong knowledge of working with a CI/CD automation server like Jenkins
- Experience working with Docker containers and Kubernetes
- Familiarity working with Azure tools and services
- Good working knowledge of .NET Core and C#
- Familiarity with Cloud development concepts
- Experience with API-driven development and developing RESTful APIs
- Ability to write clean, well-structured code with adequate test coverage, proper abstraction, and reusability
- Ability to work to tight deadlines, manage priorities, and take responsibility for delivering to time and quality requirements
- Excellent communication skills
- Excellent problem-solving skills
Minimum qualifications required:
- Bachelor's degree or relevant certification from a reputable institute
- 3-5 years of experience.
Senior Devops Engineer
Who are we?
Searce is a niche’ Cloud Consulting business with futuristic tech DNA. We do new-age tech to realise the “Next” in the “Now” for our Clients. We specialise in Cloud Data Engineering, AI/Machine Learning and Advanced Cloud infra tech such as Anthos and Kubernetes. We are one of the top & the fastest growing partners for Google Cloud and AWS globally with over 2,500 clients successfully moved to cloud.
What do we believe?
- Best practices are overrated
- Implementing best practices can only make one n ‘average’ .
- Honesty and Transparency
- We believe in naked truth. We do what we tell and tell what we do.
- Client Partnership
- Client - Vendor relationship: No. We partner with clients instead.
- And our sales team comprises 100% of our clients.
How do we work?
It’s all about being Happier first. And rest follows. Searce work culture is defined by HAPPIER.
- Humble: Happy people don’t carry ego around. We listen to understand; not to respond.
- Adaptable: We are comfortable with uncertainty. And we accept changes well. As that’s what life's about.
- Positive: We are super positive about work & life in general. We love to forget and forgive. We don’t hold grudges. We don’t have time or adequate space for it.
- Passionate: We are as passionate about the great street-food vendor across the street as about Tesla’s new model and so on. Passion is what drives us to work and makes us deliver the quality we deliver.
- Innovative: Innovate or Die. We love to challenge the status quo.
- Experimental: We encourage curiosity & making mistakes.
- Responsible: Driven. Self motivated. Self governing teams. We own it.
Are you the one? Quick self-discovery test:
- Love for cloud: When was the last time your dinner entailed an act on “How would ‘Jerry Seinfeld’ pitch Cloud platform & products to this prospect” and your friend did the ‘Sheldon’ version of the same thing.
- Passion for sales: When was the last time you went at a remote gas station while on vacation, and ended up helping the gas station owner saasify his 7 gas stations across other geographies.
- Compassion for customers: You listen more than you speak. When you do speak, people feel the need to listen.
- Humor for life: When was the last time you told a concerned CEO, ‘If Elon Musk can attempt to take humanity to Mars, why can’t we take your business to run on cloud ?
Introduction
When was the last time you thought about rebuilding your smart phone charger using solar panels on your backpack OR changed the sequencing of switches in your bedroom (on your own, of course) to make it more meaningful OR pointed out an engineering flaw in the sequencing of traffic signal lights to a fellow passenger, while he gave you a blank look? If the last time this happened was more than 6 months ago, you are a dinosaur for our needs. If it was less than 6 months ago, did you act on it? If yes, then let’s talk.
We are quite keen to meet you if:
- You eat, dream, sleep and play with Cloud Data Store & engineering your processes on cloud architecture
- You have an insatiable thirst for exploring improvements, optimizing processes, and motivating people.
- You like experimenting, taking risks and thinking big.
3 things this position is NOT about:
- This is NOT just a job; this is a passionate hobby for the right kind.
- This is NOT a boxed position. You will code, clean, test, build and recruit & energize.
- This is NOT a position for someone who likes to be told what needs to be done.
3 things this position IS about:
- Attention to detail matters.
- Roles, titles, ego does not matter; getting things done matters; getting things done quicker & better matters the most.
- Are you passionate about learning new domains & architecting solutions that could save a company millions of dollars?
Roles and Responsibilities
This is an entrepreneurial Cloud/DevOps Lead position that evolves to the Director- Cloud engineering .This position requires fanatic iterative improvement ability - architect a solution, code, research, understand customer needs, research more, rebuild and re-architect, you get the drift. We are seeking hard-core-geeks-turned-successful-techies who are interested in seeing their work used by millions of users the world over.
Responsibilities:
- Consistently strive to acquire new skills on Cloud, DevOps, Big Data, AI and ML technologies
- Design, deploy and maintain Cloud infrastructure for Clients – Domestic & International
- Develop tools and automation to make platform operations more efficient, reliable and reproducible
- Create Container Orchestration (Kubernetes, Docker), strive for full automated solutions, ensure the up-time and security of all cloud platform systems and infrastructure
- Stay up to date on relevant technologies, plug into user groups, and ensure our client are using the best techniques and tools
- Providing business, application, and technology consulting in feasibility discussions with technology team members, customers and business partners
- Take initiatives to lead, drive and solve during challenging scenarios
Requirements:
- 3 + Years of experience in Cloud Infrastructure and Operations domains
- Experience with Linux systems, RHEL/CentOS preferred
- Specialize in one or two cloud deployment platforms: AWS, GCP, Azure
- Hands on experience with AWS services (EC2, VPC, RDS, DynamoDB, Lambda)
- Experience with one or more programming languages (Python, JavaScript, Ruby, Java, .Net)
- Good understanding of Apache Web Server, Nginx, MySQL, MongoDB, Nagios
- Knowledge on Configuration Management tools such as Ansible, Terraform, Puppet, Chef
- Experience working with deployment and orchestration technologies (such as Docker, Kubernetes, Mesos)
- Deep experience in customer facing roles with a proven track record of effective verbal and written communications
- Dependable and good team player
- Desire to learn and work with new technologies
Key Success Factors
- Are you
- Likely to forget to eat, drink or pee when you are coding?
- Willing to learn, re-learn, research, break, fix, build, re-build and deliver awesome code to solve real business/consumer needs?
- An open source enthusiast?
- Absolutely technology agnostic and believe that business processes define and dictate which technology to use?
- Ability to think on your feet, and follow-up with multiple stakeholders to get things done
- Excellent interpersonal communication skills
- Superior project management and organizational skills
- Logical thought process; ability to grasp customer requirements rapidly and translate the same into technical as well as layperson terms
- Ability to anticipate potential problems, determine and implement solutions
- Energetic, disciplined, with a results-oriented approach
- Strong ethics and transparency in dealings with clients, vendors, colleagues and partners
- Attitude of ‘give me 5 sharp freshers and 6 months and I will rebuild the way people communicate over the internet.
- You are customer-centric, and feel strongly about building scalable, secure, quality software. You thrive and succeed in delivering high quality technology products in a growth environment where priorities shift fast.
Job Brief:
We are looking for candidates that have experience in development and have performed CI/CD based projects. Should have a good hands-on Jenkins Master-Slave architecture, used AWS native services like CodeCommit, CodeBuild, CodeDeploy and CodePipeline. Should have experience in setting up cross platform CI/CD pipelines which can be across different cloud platforms or on-premise and cloud platform.
Job Location:
Pune.
Job Description:
- Hands on with AWS (Amazon Web Services) Cloud with DevOps services and CloudFormation.
- Experience interacting with customer.
- Excellent communication.
- Hands-on in creating and managing Jenkins job, Groovy scripting.
- Experience in setting up Cloud Agnostic and Cloud Native CI/CD Pipelines.
- Experience in Maven.
- Experience in scripting languages like Bash, Powershell, Python.
- Experience in automation tools like Terraform, Ansible, Chef, Puppet.
- Excellent troubleshooting skills.
- Experience in Docker and Kuberneties with creating docker files.
- Hands on with version control systems like GitHub, Gitlab, TFS, BitBucket, etc.
- GCP Cloud experience mandatory
- CICD - Azure DevOps
- IaC tools – Terraform
- Experience with IAM / Access Management within cloud
- Networking / Firewalls
- Kubernetes / Helm / Istio







