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·        Monitoring the entire customer service process.(US Process)

·        Resolving customer issues brought to your attention.

·        Creating procedures and policies for effective customer service.

·        Planning how to train customer support professionals.

·        Standardizing the customer service delivery of an organization

·        Tracking the work of every customer service representative in the team.

·        Performing quality assurance surveys with customers.

·        Conveying customers’ feedback to the team.

·        Fixing appointments according to the convenience of clients and customers.

·        Interacting with customers to determine whether they have a desirable and shareable experience.

·        Helping every customer service professional improve.

·        Possessing the knowledge and ability to improve customer service of the organization.

·        Creating a pleasant work environment for customer service professionals.

Customer Service Executive Requirements

·        A minimum of 0 to 1.5 year of experience as a customer service representative.

·        Superior written and oral communication skills.

·        Leadership skills to guide and improve a team.

·        Data entry and basic computer skills.

·        Knowledge about customer relationship management systems.

·        Knowledge about the best mediation and conflict resolution tactics.

·        Ability to empathize with customers.

·        Utmost patience while dealing with angry and agitated customers.

·        Ability to respect every customer.

·        Fast and efficient problem-solving skills.

·        English should be fluent

We are looking for an AI & Frontend Development Intern who is passionate about building user-friendly web interfaces and exploring how AI can transform design and development workflows. This is not a traditional frontend role, you’ll work at the intersection of AI tools and web development, experimenting, prototyping, and integrating AI into real-world applications.

If you’re curious, self-driven, and excited to merge creativity with cutting-edge tech, you’ll thrive here

.

What You’ll do: 

• Work with AI-first coding tools (GitHub Copilot, Cursor, Codeium, etc.) to help create responsive and modern web pages.
• Use AI to guide you in writing clean and accessible code with web standards like HTML5, CSS, and JavaScript (ESNext).
• Experiment with AI-assisted design-to-code workflows (e.g., Figma AI → Tailwind) to quickly style and refine components.
• Rely on AI debugging support to identify and fix basic UI issues across browsers and devices.
• Collaborate with designers and teammates using AI-driven tools that make feedback, reviews, and teamwork smoother.
• Stay curious and explore how developers today use AI with modern learning and experimenting tools (like Vite, TypeScript, and Next.js) as you grow.

What we are looking for: 

1. AI Exploration & Experimentation:

• Research, test, and use emerging AI tools (e.g., ChatGPT, GitHub Copilot, Galileo AI, Framer, Lovable, Scade) that can enhance frontend development workflows.
• Rapidly adapt to new AI technologies to improve UI coding efficiency, component generation, and design-to-code translation.
• Use AI capabilities to generate and optimize HTML/CSS/JS code, create responsive layouts, build React components, and develop interactive prototypes.
• Experiment with AI-powered tools to streamline performance optimization, accessibility improvements, and cross-browser compatibility.
• Work hands-on with code to bring AI-powered design concepts to life.
• Bridge the gap between design prototypes and working products.

2. Frontend Development Skills:

• Use AI coding tools to learn and work with HTML, CSS, and JavaScript — the basic building blocks of the web.
• Build responsive websites (that adapt to all screen sizes) with the support of AI and frameworks like Bootstrap or Tailwind CSS.
• Practice connecting websites with APIs (to fetch or send data) using AI for guidance and examples.
• Collaborate with the team using Git and GitHub, with AI helping you understand version control and teamwork best practices.

3. Collaboration: 

• Document experiments, workflows, and outcomes for team knowledge-sharing.
• Translate AI tool capabilities into clear, actionable insights for developers and designers.
• Clearly explain AI tool capabilities and project outcomes to non-technical team members.
• Work effectively in a fast-paced, iterative, and collaborative environment.
• Stay open to feedback and thrive in ambiguity.

Educational Qualifications:

• Currently pursuing or recently completed a Bachelor’s degree in Computer Science, Information Technology, or related field.
• Candidates from other disciplines are welcome if they have completed relevant certifications or project experience in frontend development.
• Passionate about AI in design either experienced with tools or eager to dive deep.
• Demonstrates curiosity, self-drive, and comfort with experimentation.

Why Join Us?

• Gain hands-on experience in real-world  AI first projects.
• Opportunity to work on modern technologies in a collaborative environment.
• A chance to convert your internship into a full-time opportunity based on performance.

🚀 Hiring: Azure DevOps Engineer – Immediate Joiners Only! 🚀

📍 Location: Pune (Hybrid)

💼 Experience: 5+ Years

🕒 Mode of Work: Hybrid

Are you a proactive and skilled Azure DevOps Engineer looking for your next challenge? We are hiring immediate joiners to join our dynamic team! If you are passionate about CI/CD, cloud automation, and SRE best practices, we want to hear from you.

🔹 Key Skills Required:

✅ Cloud Expertise: Proficiency in any cloud (Azure preferred)

✅ CI/CD Pipelines: Hands-on experience in designing and managing pipelines

✅ Containers & IaC: Strong knowledge of Docker, Terraform, Kubernetes

✅ Incident Management: Quick issue resolution and RCA

✅ SRE & Observability: Experience with SLI/SLO/SLA, monitoring, tracing, logging

✅ Programming: Proficiency in Python, Golang

✅ Performance Optimization: Identifying and resolving system bottlenecks

Key Skills Required:

·         You will be part of the DevOps engineering team, configuring project environments, troubleshooting integration issues in different systems also be involved in building new features for next generation of cloud recovery services and managed services. 

·         You will directly guide the technical strategy for our clients and build out a new capability within the company for DevOps to improve our business relevance for customers. 

·         You will be coordinating with Cloud and Data team for their requirements and verify the configurations required for each production server and come with Scalable solutions.

·         You will be responsible to review infrastructure and configuration of micro services and packaging and deployment of application

To be the right fit, you'll need:

·         Expert in Cloud Services like AWS.

·         Experience in Terraform Scripting.

·         Experience in container technology like Docker and orchestration like Kubernetes.

·         Good knowledge of frameworks such as Jenkins, CI/CD pipeline, Bamboo Etc.

·         Experience with various version control system like GIT, build tools (Mavan, ANT, Gradle ) and cloud automation tools (Chef, Puppet, Ansible)

You need to drive automation for implementing scalable and robust applications. You would indulge your dedication and passion to build server-side optimization ensuring low-latency and high-end performance for the cloud deployed within datacentre. You should have sound knowledge of Open stack and Kubernetes domain.

YOUR ‘OKR’ SUMMARY

OKR means Objective and Key Results.

As a DevOps Engineer, you will understand the overall movement of data in the entire platform, find bottlenecks,define solutions, develop key pieces, write APIs and own deployment of those. You will work with internal and external development teams to discover these opportunities and to solve hard problems. You will also guide engineers in solving the complex problems, developing your acceptance tests for those and reviewing the work and

the test results.

What you will do

• As a DevOps Engineer responsible for systems being used by customer across the globe.
• Set the goals for overall system and divide into goals for the sub-system.
• Guide/motivate/convince/mentor the architects on sub-systems and help them achieving improvements with agility and speed.

• Identify the performance bottleneck and come up with the solution to optimize time and cost taken by build/test system.

• Be a thought leader to contribute to the capacity planning for software/hardware, spanning internal and public cloud, solving the trade-off between turnaround time and utilization.

• Bring in technologies enabling massively parallel systems to improve turnaround time by an order of magnitude.

What you will need

A strong sense of ownership, urgency, and drive. As an integral part of the development team, you will need the following skills to succeed.

• BS or BE/B.Tech or equivalent experience in EE/CS with 10+ years of experience.
• Strong background of Architecting and shipping distributed scalable software product with good understanding of system programming.

• Excellent background of Cloud technologies like: OpenStack, Docker, Kubernetes, Ansible, Ceph is must.
• Excellent understanding of hybrid, multi-cloud architecture and edge computing concepts.
• Ability to identify the bottleneck and come up with solution to optimize it.
• Programming and software development skills in Python, Shell-script along with good understanding of distributed systems and REST APIs.

• Experience in working with SQL/NoSQL database systems such as MySQL, MongoDB or Elasticsearch.
• Excellent knowledge and working experience with Docker containers and Virtual Machines.
• Ability to effectively work across organizational boundaries to maximize alignment and productivity between teams.

• Ability and flexibility to work and communicate effectively in a multi-national, multi-time-zone corporate.

• Deep understanding of technology and passionate about what you do.
• Background in designing high performant scalable software systems with strong focus to optimizehardware cost.

• Solid collaborative and interpersonal skills, specifically a proven ability to effectively guide andinfluence within a dynamic environment.

• Strong commitment to get the most performance out of a system being worked on.
• Prior development of a large software project using service-oriented architecture operating with real time constraints.

What's In It for You?

• You will get a chance to work on cloud-native and hyper-scale products
• You will be working with industry leaders in cloud.
• You can expect a steep learning curve.
• You will get the experience of solving real time problems, eventually you become a problem solver.

Benefits & Perks:

• Competitive Salary
• Health Insurance
• Open Learning - 100% Reimbursement for online technical courses.
• Fast Growth - opportunities to grow quickly and surely
• Creative Freedom + Flat hierarchy
• Sponsorship to all those employees who represent company in events and meet ups.
• Flexible working hours
• 5 days week
• Hybrid Working model (Office and WFH)

Our Hiring Process:

Candidates for this position can expect the hiring process as follows (subject to successful clearing of every round)

• Initial Resume screening call with our Recruiting team
• Next, candidates will be invited to solve coding exercises.
• Next, candidates will be invited for first technical interview
• Next, candidates will be invited for final technical interview
• Finally, candidates will be invited for Culture Plus interview with HR
• Candidates may be asked to interview with the Leadership team
• Successful candidates will subsequently be made an offer via email

As always, the interviews and screening call will be conducted via a mix of telephonic and video call.

So, if you are looking at an opportunity to really make a difference- make it with us…

Coredge.io provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable central, state or local laws.

We are a self organized engineering team with a passion for programming and solving business problems for our customers. We are looking to expand our team capabilities on the DevOps front and are on a lookout for 4 DevOps professionals having relevant hands on technical experience of 4-8 years. 

We encourage our team to continuously learn new technologies and apply the learnings in the day to day work even if the new technologies are not adopted. We strive to continuously improve our DevOps practices and expertise to form a solid backbone for the product, customer relationships and sales teams which enables them to add new customers every week to our financing network.

As a DevOps Engineer, you :

- Will work collaboratively with the engineering and customer support teams to deploy and operate our systems. 

- Build and maintain tools for deployment, monitoring and operations.

- Help automate and streamline our operations and processes. 

- Troubleshoot and resolve issues in our test and production environments. 

- Take control of various mandates and change management processes to ensure compliance for various certifications (PCI and ISO 27001 in particular) 

- Monitor and optimize the usage of various cloud services. 

- Setup and enforce CI/CD processes and practices

Skills required :

- Strong experience with AWS services (EC2, ECS, ELB, S3, SES, to name a few)

- Strong background in Linux/Unix administration and hardening 

- Experience with automation using Ansible, Terraform or equivalent 

- Experience with continuous integration and continuous deployment tools (Jenkins) 

- Experience with container related technologies (docker, lxc, rkt, docker swarm, kubernetes)

- Working understanding of code and script (Python, Perl, Ruby, Java)

- Working understanding of SQL and databases 

- Working understanding of version control system (GIT is preferred) 

- Managing IT operations, setting up best practices and tuning them from time-totime. 

- Ensuring that process overheads do not reduce the productivity and effectiveness of small team. - Willingness to explore and learn new technologies and continuously refactor thetools and processes.

We are seeking a passionate DevOps Engineer to help create the next big thing in data analysis and search solutions.

You will join our Cloud infrastructure team supporting our developers . As a DevOps Engineer, you’ll be automating our environment setup and developing infrastructure as code to create a scalable, observable, fault-tolerant and secure environment. You’ll incorporate open source tools, automation, and Cloud Native solutions and will empower our developers with this knowledge. 

We will pair you up with world-class talent in cloud and software engineering and provide a position and environment for continuous learning.

Job Brief:

We are looking for candidates that have experience in development and have performed CI/CD based projects. Should have a good hands-on Jenkins Master-Slave architecture, used AWS native services like CodeCommit, CodeBuild, CodeDeploy and CodePipeline. Should have experience in setting up cross platform CI/CD pipelines which can be across different cloud platforms or on-premise and cloud platform.

Job Location:

Pune.

Job Description:

• Hands on with AWS (Amazon Web Services) Cloud with DevOps services and CloudFormation.
• Experience interacting with customer.
• Excellent communication.
• Hands-on in creating and managing Jenkins job, Groovy scripting.
• Experience in setting up Cloud Agnostic and Cloud Native CI/CD Pipelines.
• Experience in Maven.
• Experience in scripting languages like Bash, Powershell, Python.
• Experience in automation tools like Terraform, Ansible, Chef, Puppet.
• Excellent troubleshooting skills.
• Experience in Docker and Kuberneties with creating docker files.
• Hands on with version control systems like GitHub, Gitlab, TFS, BitBucket, etc.

• JD: • 10+ years of overall industry experience
  • 5+ years of cloud experience
  • 2+ years of architect experience
  • Varied background preferred between systems and development
  o Experience working with applications, not pure infra experience
  • Azure experience – strong background using Azure for application migrations
  • Terraform experience – should mention automation technologies in job experience
  • Hands on experience delivering in the cloud
  • Must have job experience designing solutions for customers
  • IaaS Cloud architect
  workload migrations to AWS and/or Azure
  • Security architecture considerations experience
  • CI/CD experience
  • Proven applications migration track of record.