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·        Monitoring the entire customer service process.

·        Resolving customer issues brought to your attention.

·        Creating procedures and policies for effective customer service.

·        Planning how to train customer support professionals.

·        Standardizing the customer service delivery of an organization

·        Tracking the work of every customer service representative in the team.

·        Performing quality assurance surveys with customers.

·        Conveying customers’ feedback to the team.

·        Fixing appointments according to the convenience of clients and customers.

·        Interacting with customers to determine whether they have a desirable and shareable experience.

·        Helping every customer service professional improve.

·        Possessing the knowledge and ability to improve customer service of the organization.

·        Creating a pleasant work environment for customer service professionals.

Customer Service Executive Requirements

·        A minimum of 0 to 1 year of experience as a customer service representative.

·        Superior written and oral communication skills.

·        Leadership skills to guide and improve a team.

·        Data entry and basic computer skills.

·        Knowledge about customer relationship management systems.

·        Knowledge about the best mediation and conflict resolution tactics.

·        Ability to empathize with customers.

·        Utmost patience while dealing with angry and agitated customers.

·        Ability to respect every customer.

·        Fast and efficient problem-solving skills.

·        Marathi ,Hindi & English(Basic) language

DevOps Engineer

1.   Should have at least 5+ years of experience

2.   Should have working experience in Docker, Microservices Architecture Application Deployment, GitHub Container Registry, GitHub Actions, Load Balancer, Nginx Web server, 

3.   Should have working expertise in CI/CD tool

4.   Should have working experience with the bash script

5.   Good to have at least one cloud platform services knowledge

Job Title: Senior AIML Engineer – Immediate Joiner (AdTech)

Location: Pune – Onsite

About Us:

We are a cutting-edge technology company at the forefront of digital transformation, building innovative AI and machine learning solutions for the digital advertising industry. Join us in shaping the future of AdTech!

Role Overview:

We are looking for a highly skilled Senior AIML Engineer with AdTech experience to develop intelligent algorithms and predictive models that optimize digital advertising performance. Immediate joiners preferred.

Key Responsibilities:

• Design and implement AIML models for real-time ad optimization, audience targeting, and campaign performance analysis.
• Collaborate with data scientists and engineers to build scalable AI-driven solutions.
• Analyze large volumes of data to extract meaningful insights and improve ad performance.
• Develop and deploy machine learning pipelines for automated decision-making.
• Stay updated on the latest AI/ML trends and technologies to drive continuous innovation.
• Optimize existing models for speed, scalability, and accuracy.
• Work closely with product managers to align AI solutions with business goals.

Requirements:

• Minimum 4-6 years of experience in AIML, with a focus on AdTech (Mandatory).
• Strong programming skills in Python, R, or similar languages.
• Hands-on experience with machine learning frameworks like TensorFlow, PyTorch, or Scikit-learn.
• Expertise in data processing and real-time analytics.
• Strong understanding of digital advertising, programmatic platforms, and ad server technology.
• Excellent problem-solving and analytical skills.
• Immediate joiners preferred.

Preferred Skills:

• Knowledge of big data technologies like Spark, Hadoop, or Kafka.
• Experience with cloud platforms like AWS, GCP, or Azure.
• Familiarity with MLOps practices and tools.

How to Apply:

If you are a passionate AIML engineer with AdTech experience and can join immediately, we want to hear from you. Share your resume and a brief note on your relevant experience.

Join us in building the future of AI-driven digital advertising!

PortOne is re−imagining payments in Korea and other international markets. We are a Series B funded startup backed by prominent VC firms Softbank and Hanwa Capital

https://portone.io/global/en

PortOne provides a unified API for merchants to integrate with and manage all of the payment options available in Korea and SEA Markets - Thailand, Singapore, Indonesia etc. It's currently used by 2000+ companies and processing multi-billion dollars in annualized volume. We are building a team to take this product to international markets, and looking for engineers with a passion for fintech and digital payments.

Culture and Values at PortOne

• You will be joining a team that stands for Making a difference.
• You will be joining a culture that identifies more with Sports Teams rather than a 9 to 5 workplace.
• This will be remote role that allows you flexibility to save time on commute
• Your will have peers who are/have
• Highly Self Driven with A sense of purpose
• High Energy Levels - Building stuff is your sport
• Ownership - Solve customer problems end to end - Customer is your Boss
• Hunger to learn - Highly motivated to keep developing new tech skill sets

Who you are ?

* You are an athlete and Devops/DevSecOps is your sport.

* Your passion drives you to learn and build stuff and not because your manager tells you to.

* Your work ethic is that of an athlete preparing for your next marathon. Your sport drives you and you like being in the zone.

* You are NOT a clockwatcher renting out your time, and NOT have an attitude of "I will do only what is asked for"

* Enjoys solving problems and delight users both internally and externally

* Take pride in working on projects to successful completion involving a wide variety of technologies and systems

* Posses strong & effective communication skills and the ability to present complex ideas in a clear & concise way

* Responsible, self-directed, forward thinker, and operates with focus, discipline and minimal supervision

* A team player with a strong work ethic

Experience

* 2+ year of experience working as a Devops/DevSecOps Engineer

* BE in Computer Science or equivalent combination of technical education and work experience

* Must have actively managed infrastructure components & devops for high quality and high scale products

* Proficient knowledge and experience on infra concepts - Networking/Load Balancing/High Availability

* Experience on designing and configuring infra in cloud service providers - AWS / GCP / AZURE

* Knowledge on Secure Infrastructure practices and designs

* Experience with DevOps, DevSecOps, Release Engineering, and Automation

* Experience with Agile development incorporating TDD / CI / CD practices

Hands on Skills

* Proficient in atleast one high level Programming Language: Go / Java / C

* Proficient in scripting - bash scripting etc - to build/glue together devops/datapipeline workflows

* Proficient in Cloud Services - AWS / GCP / AZURE

* Hands on experience on CI/CD & relevant tools - Jenkins / Travis / Gitops / SonarQube / JUnit / Mock frameworks

* Hands on experience on Kubenetes ecosystem & container based deployments - Kubernetes / Docker / Helm Charts / Vault / Packer / lstio / Flyway

* Hands on experience on Infra as code frameworks - Terraform / Crossplane / Ansible

* Version Control & Code Quality: Git / Github / Bitbucket / SonarQube

* Experience on Monitoring Tools: Elasticsearch / Logstash / Kibana / Prometheus / Grafana / Datadog / Nagios

* Experience with RDBMS Databases & Caching services: Postgres / MySql / Redis / CDN

* Experience with Data Pipelines/Worflow tools: Airflow / Kafka / Flink / Pub-Sub

* DevSecOps - Cloud Security Assessment, Best Practices & Automation

* DevSecOps - Vulnerabiltiy Assessments/Penetration Testing for Web, Network and Mobile applications

* Preferrable to have Devops/Infra Experience for products in Payments/Fintech domain - Payment Gateways/Bank integrations etc

What will you do ?

Devops

* Provisioning the infrastructure using Crossplane/Terraform/Cloudformation scripts.

* Creating and Managing the AWS EC2, RDS, EKS, S3, VPC, KMS and IAM services, EKS clusters & RDS Databases.

* Monitor the infra to prevent outages/downtimes and honor our infra SLAs

* Deploy and manage new infra components.

* Update and Migrate the clusters and services.

* Reducing the cloud cost by enabling/scheduling for less utilized instances.

* Collaborate with stakeholders across the organization such as experts in - product, design, engineering

* Uphold best practices in Devops/DevSecOps and Infra management with attention to security best practices

DevSecOps

* Cloud Security Assessment & Automation

* Modify existing infra to adhere to security best practices

* Perform Threat Modelling of Web/Mobile applications

* Integrate security testing tools (SAST, DAST) in to CI/CD pipelines

* Incident management and remediation - Monitoring security incidents, recovery from and remediation of the issues

* Perform frequent Vulnerabiltiy Assessments/Penetration Testing for Web, Network and Mobile applications

* Ensure the environment is compliant to CIS, NIST, PCI etc.

Here are examples of apps/features you will be supporting as a Devops/DevSecOps Engineer

* Intuitive, easy-to-use APIs for payment process.

* Integrations with local payment gateways in international markets.

* Dashboard to manage gateways and transactions.

* Analytics platform to provide insights

• Essentail Skills:
• Docker
• Jenkins
• Python dependency management using conda and pip

• Base Linux System Commands, Scripting
• Docker Container Build & Testing
• Common knowledge of minimizing container size and layers
• Inspecting containers for un-used / underutilized systems
• Multiple Linux OS support for virtual system

• Has experience as a user of jupyter / jupyter lab to test and fix usability issues in workbenches
• Templating out various configurations for different use cases (we use Python Jinja2 but are open to other languages / libraries)
• Jenkins PIpeline
• Github API Understanding to trigger builds, tags, releases
• Artifactory Experience
• Nice to have: Kubernetes, ArgoCD, other deployment automation tool sets (DevOps)

Role:

• Developing a good understanding of the solutions which Company delivers, and how these link to Company’s overall strategy.
• Making suggestions towards shaping the strategy for a feature and engineering design.
• Managing own workload and usually delivering unsupervised. Accountable for their own workstream or the work of a small team.  
• Understanding Engineering priorities and is able to focus on these, helping others to remain focussed too
• Acting as the Lead Engineer on a project. Helps ensure others follow Company processes, such as release and version control.
• An active member of the team, through useful contributions to projects and in team meetings.
• Supervising others. Deputising for a Lead and/or support them with tasks. Mentoring new joiners/interns and Masters students. Sharing knowledge and learnings with the team.

Requirements:

• Acquired strong proven professional programming experience.
• Strong command of Algorithms, Data structures, Design patterns, and Product Architectural Design.
• Good understanding of DevOps, Cloud technologies, CI/CD, Serverless and Docker, preferable AWS 
• Proven track record and expert in one of the field - DevOps/Frontend/Backend
• Excellent coding and debugging skills in any language with command on any one programming paradigm, preferred Javascript/Python/Go
• Experience with at least one of the Database systems - RDBMS and NoSQL
• Ability to document requirements and specifications.
• A naturally inquisitive and problem-solving mindset.
• Strong experience in using AGILE or SCRUM techniques to build quality software.
• Advantage: experience in React js, AWS, Nodejs, Golang, Apache Spark, ETL tool, data integration system, certification in AWS, worked in a Product company and involved in making it from scratch, Good communication skills, open-source contributions, proven competitive coding pro

We are seeking a passionate DevOps Engineer to help create the next big thing in data analysis and search solutions.

You will join our Cloud infrastructure team supporting our developers . As a DevOps Engineer, you’ll be automating our environment setup and developing infrastructure as code to create a scalable, observable, fault-tolerant and secure environment. You’ll incorporate open source tools, automation, and Cloud Native solutions and will empower our developers with this knowledge. 

We will pair you up with world-class talent in cloud and software engineering and provide a position and environment for continuous learning.

Position Summary

DevOps is a Department of Horizontal Digital, within which we have 3 different practices.

1. Cloud Engineering
2. Build and Release
3. Managed Services

This opportunity is for Cloud Engineering role who also have some experience with Infrastructure migrations, this will be a complete hands-on job, with focus on migrating clients workloads to the cloud, reporting to the Solution Architect/Team Lead and along with that you are also expected to work on different projects for building out the Sitecore Infrastructure from scratch.

We are Sitecore Platinum Partner and majority of the Infrastructure work that we are doing is for Sitecore.

Sitecore is a .Net Based Enterprise level Web CMS, which can be deployed on On-Prem, IaaS, PaaS and Containers.

So, most of our DevOps work is currently planning, architecting and deploying infrastructure for Sitecore.
 

Key Responsibilities:

• This role includes ownership of technical, commercial and service elements related to cloud migration and Infrastructure deployments.
• Person who will be selected for this position will ensure high customer satisfaction delivering Infra and migration projects.
• Candidate must expect to work in parallel across multiple projects, along with that candidate must also have a fully flexible approach to working hours.
• Candidate should keep him/herself updated with the rapid technological advancements and developments that are taking place in the industry.
• Along with that candidate should also have a know-how on Infrastructure as a code, Kubernetes, AKS/EKS, Terraform, Azure DevOps, CI/CD Pipelines.

Requirements:

• Bachelor’s degree in computer science or equivalent qualification.
• Total work experience of 6 to 8 Years.
• Total migration experience of 4 to 6 Years.
• Multiple Cloud Background (Azure/AWS/GCP)
• Implementation knowledge of VMs, Vnet,
• Know-how of Cloud Readiness and Assessment
• Good Understanding of 6 R's of Migration.
• Detailed understanding of the cloud offerings
• Ability to Assess and perform discovery independently for any cloud migration.
• Working Exp. on Containers and Kubernetes.
• Good Knowledge of Azure Site Recovery/Azure Migrate/Cloud Endure
• Understanding on vSphere and Hyper-V Virtualization.
• Working experience with Active Directory.
• Working experience with AWS Cloud formation/Terraform templates.
• Working Experience of VPN/Express route/peering/Network Security Groups/Route Table/NAT Gateway, etc.
• Experience of working with CI/CD tools like Octopus, Teamcity, Code Build, Code Deploy, Azure DevOps, GitHub action.
• High Availability and Disaster Recovery Implementations, taking into the consideration of RTO and RPO aspects.
• Candidates with AWS/Azure/GCP Certifications will be preferred.