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·        Monitoring the entire customer service process.(US Process)

·        Resolving customer issues brought to your attention.

·        Creating procedures and policies for effective customer service.

·        Planning how to train customer support professionals.

·        Standardizing the customer service delivery of an organization

·        Tracking the work of every customer service representative in the team.

·        Performing quality assurance surveys with customers.

·        Conveying customers’ feedback to the team.

·        Fixing appointments according to the convenience of clients and customers.

·        Interacting with customers to determine whether they have a desirable and shareable experience.

·        Helping every customer service professional improve.

·        Possessing the knowledge and ability to improve customer service of the organization.

·        Creating a pleasant work environment for customer service professionals.

Customer Service Executive Requirements

·        A minimum of 0 to 1.5 year of experience as a customer service representative.

·        Superior written and oral communication skills.

·        Leadership skills to guide and improve a team.

·        Data entry and basic computer skills.

·        Knowledge about customer relationship management systems.

·        Knowledge about the best mediation and conflict resolution tactics.

·        Ability to empathize with customers.

·        Utmost patience while dealing with angry and agitated customers.

·        Ability to respect every customer.

·        Fast and efficient problem-solving skills.

·        English should be fluent

Required

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 3+ years of hands-on experience with Microsoft Azure, including IaaS, PaaS, networking, identity (Entra ID), and governance services.
• 2+ years of experience with DevOps tooling and practices, including CI/CD pipelines (Azure DevOps or GitHub Actions), Infrastructure as Code (Terraform, Bicep, or ARM), and version control (Git).
• 2+ years' experience in infrastructure design, platform engineering, or architecture.
• Strong proficiency with automation and scripting — PowerShell, Azure CLI, Python, or Bash.
• Solid understanding of containerisation (Docker) and familiarity with orchestration platforms (Azure Kubernetes Service).
• Deep understanding of cloud architecture, deployment patterns, and management best practices, including the Azure Well-Architected Framework.
• Experience defining standards, governance frameworks, and reference architectures for cloud platform consumption.
• Strong knowledge of networking concepts, storage configurations, virtualisation technologies, and disaster recovery/backup design for hybrid environments.
• Experience with Azure DevOps (Repos, Pipelines, Boards, Artifacts) or equivalent platforms.
• Familiarity with identity and access management (IAM), including Entra ID, RBAC, PIM.
• Strong understanding of security, compliance requirements, and IT governance frameworks (ITIL, COBIT, or similar).

Preferred

• Experience with multi-cloud environments or hybrid cloud integration.
• Familiarity with GitOps, policy-as-code (e.g. Azure Policy, OPA), and secrets management (Azure Key Vault).
• Experience implementing DevSecOps practices — automated scanning, compliance-as-code, and shift-left security.
• Experience designing monitoring and observability frameworks (rather than just consuming them).
• Certifications — any of the following are highly valued:
• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft Certified: Azure Solutions Architect Expert (AZ-305)
• Microsoft Certified: DevOps Engineer Expert (AZ-400)
• HashiCorp Certified: Terraform Associate
• ITIL Foundation or Practitioner
• CISSP or similar security certification

• Configure, optimize, document, and support of the infrastructure components of software products (which are hosted in collocated facilities and cloud services such as AWS)
• Design and build tools and frameworks that support deployment and management and platforms
• Design, build, and deliver cloud computing solutions, hosted services, and underlying software infrastructures
• Build core functionality of our cloud-based platform product, deliver secure, reliable services and construct third party integrations
• Assist in coaching application developers on proper DevOps techniques for building scalable applications in the microservices paradigm
• Foster collaboration with software product development and architecture teams to ensure releases are delivered with repeatable and auditable processes
• Support and troubleshoot scalability, high availability, performance, monitoring, backup, and restores of different environments
• Work independently across multiple platforms and applications to understand dependencies
• Evaluate new tools, technologies, and processes to improve speed, efficiency, and scalability of continuous integration environments
• Design and architect solutions for existing client-facing applications as they are moved into cloud environments such as AWS
• Competencies
• Full understanding of scripting and automated process management in languages such as Shell, Ruby and/ or Python
• Working Knowledge SCM tools such as Git, GitHub, Bitbucket, etc.
• Working knowledge of Amazon Web Services and related APIs
• Ability to deliver and manage web or cloud-based services
• General familiarity with monitoring tools
• General familiarity with configuration/provisioning tools such as Terraform
• Experience
• Experience working within an Agile type environment
• 4+ years of experience with cloud-based provisioning (Azure, AWS, Google), monitoring, troubleshooting, and related DevOps technologies
• 4+ years of experience with containerization/orchestration technologies like Rancher, Docker and Kubernetes

• Seeking an Individual carrying around 5+ yrs of experience.
• Must have skills - Jenkins, Groovy, Ansible, Shell Scripting, Python, Linux Admin
• Terraform, AWS deep knowledge to automate and provision EC2, EBS, SQL Server, cost optimization, CI/CD pipeline using Jenkins, Server less automation is plus.
• Excellent writing and communication skills in English. Enjoy writing crisp and understandable documentation
• Comfortable programming in one or more scripting languages
• Enjoys tinkering with tooling. Find easier ways to handle systems by doing some research. Strong awareness around build vs buy.

Title: Cloud DevOps Engineer 

Role: Individual Contributor (4-8 yrs)  

Requirements: 

• Energetic self-starter, a fast learner, with a desire to work in a startup environment  
• Experience working with Public Clouds like AWS 

• Operating and Monitoring cloud infrastructure on AWS. 
• Primary focus on building, implementing and managing operational support 
• Design, Develop and Troubleshoot Automation scripts (Configuration/Infrastructure as code or others) for Managing Infrastructure. 
• Expert at one of the scripting languages – Python, shell, etc  
• Experience with Nginx/HAProxy, ELK Stack, Ansible, Terraform, Prometheus-Grafana stack, etc 

• Handling load monitoring, capacity planning, and services monitoring. 
• Proven experience With CICD Pipelines and Handling Database Upgrade Related Issues. 
• Good Understanding and experience in working with Containerized environments like Kubernetes and Datastores like Cassandra, Elasticsearch, MongoDB, etc

You need to drive automation for implementing scalable and robust applications. You would indulge your dedication and passion to build server-side optimization ensuring low-latency and high-end performance for the cloud deployed within datacentre. You should have sound knowledge of Open stack and Kubernetes domain.

YOUR ‘OKR’ SUMMARY

OKR means Objective and Key Results.

As a DevOps Engineer, you will understand the overall movement of data in the entire platform, find bottlenecks,define solutions, develop key pieces, write APIs and own deployment of those. You will work with internal and external development teams to discover these opportunities and to solve hard problems. You will also guide engineers in solving the complex problems, developing your acceptance tests for those and reviewing the work and

the test results.

What you will do

• As a DevOps Engineer responsible for systems being used by customer across the globe.
• Set the goals for overall system and divide into goals for the sub-system.
• Guide/motivate/convince/mentor the architects on sub-systems and help them achieving improvements with agility and speed.

• Identify the performance bottleneck and come up with the solution to optimize time and cost taken by build/test system.

• Be a thought leader to contribute to the capacity planning for software/hardware, spanning internal and public cloud, solving the trade-off between turnaround time and utilization.

• Bring in technologies enabling massively parallel systems to improve turnaround time by an order of magnitude.

What you will need

A strong sense of ownership, urgency, and drive. As an integral part of the development team, you will need the following skills to succeed.

• BS or BE/B.Tech or equivalent experience in EE/CS with 10+ years of experience.
• Strong background of Architecting and shipping distributed scalable software product with good understanding of system programming.

• Excellent background of Cloud technologies like: OpenStack, Docker, Kubernetes, Ansible, Ceph is must.
• Excellent understanding of hybrid, multi-cloud architecture and edge computing concepts.
• Ability to identify the bottleneck and come up with solution to optimize it.
• Programming and software development skills in Python, Shell-script along with good understanding of distributed systems and REST APIs.

• Experience in working with SQL/NoSQL database systems such as MySQL, MongoDB or Elasticsearch.
• Excellent knowledge and working experience with Docker containers and Virtual Machines.
• Ability to effectively work across organizational boundaries to maximize alignment and productivity between teams.

• Ability and flexibility to work and communicate effectively in a multi-national, multi-time-zone corporate.

• Deep understanding of technology and passionate about what you do.
• Background in designing high performant scalable software systems with strong focus to optimizehardware cost.

• Solid collaborative and interpersonal skills, specifically a proven ability to effectively guide andinfluence within a dynamic environment.

• Strong commitment to get the most performance out of a system being worked on.
• Prior development of a large software project using service-oriented architecture operating with real time constraints.

What's In It for You?

• You will get a chance to work on cloud-native and hyper-scale products
• You will be working with industry leaders in cloud.
• You can expect a steep learning curve.
• You will get the experience of solving real time problems, eventually you become a problem solver.

Benefits & Perks:

• Competitive Salary
• Health Insurance
• Open Learning - 100% Reimbursement for online technical courses.
• Fast Growth - opportunities to grow quickly and surely
• Creative Freedom + Flat hierarchy
• Sponsorship to all those employees who represent company in events and meet ups.
• Flexible working hours
• 5 days week
• Hybrid Working model (Office and WFH)

Our Hiring Process:

Candidates for this position can expect the hiring process as follows (subject to successful clearing of every round)

• Initial Resume screening call with our Recruiting team
• Next, candidates will be invited to solve coding exercises.
• Next, candidates will be invited for first technical interview
• Next, candidates will be invited for final technical interview
• Finally, candidates will be invited for Culture Plus interview with HR
• Candidates may be asked to interview with the Leadership team
• Successful candidates will subsequently be made an offer via email

As always, the interviews and screening call will be conducted via a mix of telephonic and video call.

So, if you are looking at an opportunity to really make a difference- make it with us…

Coredge.io provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable central, state or local laws.

• Recommend a migration and consolidation strategy for DevOps tools
• Design and implement an Agile work management approach
• Make a quality strategy
• Design a secure development process
• Create a tool integration strategy