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·        Monitoring the entire customer service process.(US Process)

·        Resolving customer issues brought to your attention.

·        Creating procedures and policies for effective customer service.

·        Planning how to train customer support professionals.

·        Standardizing the customer service delivery of an organization

·        Tracking the work of every customer service representative in the team.

·        Performing quality assurance surveys with customers.

·        Conveying customers’ feedback to the team.

·        Fixing appointments according to the convenience of clients and customers.

·        Interacting with customers to determine whether they have a desirable and shareable experience.

·        Helping every customer service professional improve.

·        Possessing the knowledge and ability to improve customer service of the organization.

·        Creating a pleasant work environment for customer service professionals.

Customer Service Executive Requirements

·        A minimum of 0 to 1.5 year of experience as a customer service representative.

·        Superior written and oral communication skills.

·        Leadership skills to guide and improve a team.

·        Data entry and basic computer skills.

·        Knowledge about customer relationship management systems.

·        Knowledge about the best mediation and conflict resolution tactics.

·        Ability to empathize with customers.

·        Utmost patience while dealing with angry and agitated customers.

·        Ability to respect every customer.

·        Fast and efficient problem-solving skills.

·        English should be fluent

🚀 Hiring: Azure DevOps Engineer – Immediate Joiners Only! 🚀

📍 Location: Pune (Hybrid)

💼 Experience: 5+ Years

🕒 Mode of Work: Hybrid

Are you a proactive and skilled Azure DevOps Engineer looking for your next challenge? We are hiring immediate joiners to join our dynamic team! If you are passionate about CI/CD, cloud automation, and SRE best practices, we want to hear from you.

🔹 Key Skills Required:

✅ Cloud Expertise: Proficiency in any cloud (Azure preferred)

✅ CI/CD Pipelines: Hands-on experience in designing and managing pipelines

✅ Containers & IaC: Strong knowledge of Docker, Terraform, Kubernetes

✅ Incident Management: Quick issue resolution and RCA

✅ SRE & Observability: Experience with SLI/SLO/SLA, monitoring, tracing, logging

✅ Programming: Proficiency in Python, Golang

✅ Performance Optimization: Identifying and resolving system bottlenecks

Job Title: AWS DevOps Engineer

Experience Level: 5+ Years

Location: Bangalore, Pune, Hyderabad, Chennai and Gurgaon

Summary:

We are looking for a hands-on Platform Engineer with strong execution skills to provision and manage cloud infrastructure. The ideal candidate will have experience with Linux, AWS services, Kubernetes, and Terraform, and should be capable of troubleshooting complex issues in cloud and container environments.

Key Responsibilities:

• Provision AWS infrastructure using Terraform (IaC).
• Manage and troubleshoot Kubernetes clusters (EKS/ECS).
• Work with core AWS services: VPC, EC2, S3, RDS, Lambda, ALB, WAF, and CloudFront.
• Support CI/CD pipelines using Jenkins and GitHub.
• Collaborate with teams to resolve infrastructure and deployment issues.
• Maintain documentation of infrastructure and operational procedures.

Required Skills:

• 3+ years of hands-on experience in AWS infrastructure provisioning using Terraform.
• Strong Linux administration and troubleshooting skills.
• Experience managing Kubernetes clusters.
• Basic experience with CI/CD tools like Jenkins and GitHub.
• Good communication skills and a positive, team-oriented attitude.

Preferred:

• AWS Certification (e.g., Solutions Architect, DevOps Engineer).
• Exposure to Agile and DevOps practices.
• Experience with monitoring and logging tools.

About Kiru:

Kiru is a forward-thinking payments startup on a mission to revolutionise the digital payments landscape in Africa and beyond. Our innovative solutions will reshape how people transact, making payments safer, faster, and more accessible. Join us on our journey to redefine the future of payments.

Position Overview:

We are searching for a highly skilled and motivated DevOps Engineer to join our dynamic team in Pune, India. As a DevOps Engineer at Kiru, you will play a critical role in ensuring our payment infrastructure's reliability, scalability, and security.

Key Responsibilities:

• Utilize your expertise in technology infrastructure configuration to manage and automate infrastructure effectively.
• Collaborate with cross-functional teams, including Software Developers and technology management, to design and implement robust and efficient DevOps solutions.
• Configure and maintain a secure backend environment focusing on network isolation and VPN access.
• Implement and manage monitoring solutions like ZipKin, Jaeger, New Relic, or DataDog and visualisation and alerting solutions like Prometheus and Grafana.
• Work closely with developers to instrument code for visualisation and alerts, ensuring system performance and stability.
• Contribute to the continuous improvement of development and deployment pipelines.
• Collaborate on the selection and implementation of appropriate DevOps tools and technologies.
• Troubleshoot and resolve infrastructure and deployment issues promptly to minimize downtime.
• Stay up-to-date with emerging DevOps trends and best practices.
• Create and maintain comprehensive documentation related to DevOps processes and configurations.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Proven experience as a DevOps Engineer or in a similar role.
• Experience configuring infrastructure on Microsoft Azure
• Experience with Kubernetes as a container orchestration technology
• Experience with Terraform and Azure ARM or Bicep templates for infrastructure provisioning and management.
• Experience configuring and maintaining secure backend environments, including network isolation and VPN access.
• Proficiency in setting up and managing monitoring and visualization tools such as ZipKin, Jaeger, New Relic, DataDog, Prometheus, and Grafana.
• Ability to collaborate effectively with developers to instrument code for visualization and alerts.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and teamwork skills.
• A proactive and self-motivated approach to work.

Desired Skills:

• Experience with Azure Kubernetes Services and managing identities across Azure services.
• Previous experience in a financial or payment systems environment.

About Kiru:

At Kiru, we believe that success is achieved through collaboration. We recognise that every team member has a vital role to play, and it's the partnerships we build within our organisation that drive our customers' success and our growth as a business.

We are more than just a team; we are a close-knit partnership. By bringing together diverse talents and fostering powerful collaborations, we innovate, share knowledge, and continually learn from one another. We take pride in our daily achievements but never stop challenging ourselves and supporting each other. Together, we reach new heights and envision a brighter future.

Regardless of your career journey, we provide the guidance and resources you need to thrive. You will have everything required to excel through training programs, mentorship, and ongoing support. At Kiru, your success is our success, and that success matters because we are the essential partners for the world's most critical businesses. These companies manufacture, transport, and supply the world's essential goods.

Equal Opportunities and Accommodations Statement:

Kiru is committed to fostering a workplace and global community where inclusion is celebrated and where you can bring your authentic selfbecause that's who we're interested in. If you are interested in this role but don't meet every qualification in the job description, don't hesitate to apply. We are an equal opportunity employer.

We are looking for a tech enthusiast to work in challenging environment, we are looking for a person who is self driven, proactive and has good experience in Azure, DevOps, Asp.Net etc. share your resume today if this interests you.

Job Location: Pune

About us:

JetSynthesys is a leading gaming and entertainment company with a wide portfolio of world class products, platforms, and services. The company has a robust foothold in the cricket community globally with its exclusive JV with Sachin Tendulkar for the popular Sachin Saga game and a 100% ownership of Nautilus Mobile - the developer of India’s largest cricket simulation game Real Cricket, becoming the #1 cricket gaming franchise in the world. Standing atop in the charts of organizations fueling Indian esports gaming industry, Jetsysthesys was the earliest entrant in the e-sports industry with a founding 50% stake in India’s largest esports company, Nodwin Gaming that is recently funded by popular South Korean gaming firm Krafton.

Recently, the company has developed WWE Racing Showdown, a high-octane vehicular combat game borne out of a strategic partnership with WWE. Adding to the list is the newly launched board game - Ludo Zenith, a completely reimagined ludo experience for gamers, built in partnership with Square Enix - a Japanese gaming giant.

JetSynthesys Pvt. Ltd. is proud to be backed by Mr. Adar Poonawalla - Indian business tycoon and CEO of Serum Institute of India, Mr. Kris Gopalakrishnan – Co-founder of Infosys and the family offices of Jetline Group of Companies. JetSynthesys’ partnerships with large gaming companies in the US, Europe and Japan give it an opportunity to build great products not only for India but also for the world.

Responsibilities

- As a Security & Azure DevOps engineer technical specialist you will be responsible for advising and assisting in the architecture, design and implementation of secure infrastructure solutions

- Should be capable of technical deep dives into infrastructure, databases, and application, specifically in operating, and supporting high-performance, highly available services and infrastructure

· Deep understanding of cloud computing technologies across Windows, with demonstrated hands-on experience on the following domains:

· Experience in building, deploying and monitoring Azure services with strong IaaS and PaaS services (Redis Cache, Service Bus, Event Hub, Cloud Service etc.)

· Understanding of API endpoint management

· Able to monitor, maintain serverless architect using function /web apps

· Logs analysis capabilities using elastic search and Kibana dashboard

· Azure Core Platform: Compute, Storage, Networking

· Data Platform: SQL, Cosmo DB, MongoDB and JQL query

· Identity and Authentication: SSO Federation, ADAzure AD etc

· Experience with Azure Storage, Backup and Express Route

· Hands-on experience in ARM templates

· Ability to write PowerShell & Python scripts to automate IT Operations

· Working Knowledge of Azure OMS and Configuration of OMS Dashboards is desired

· VSTS Deployments

· You will help assist in stabilizing developed solutions by understanding the relevant application development, infrastructure and operations implications of the developed solution.

· Use of DevOps tools to deliver and operate end-user services a plus (e.g., Chef, New Relic, Puppet, etc.)

· Able to deploy and re-create of resources

· Building terraforms for cloud infrastructure

· Having ITIL/ITASM standards as best practise

· PEN testing and OWASP security testing will be addon bonus

· Load and performance testing using Jmeter

· Capacity review on daily basis

· Handing repeated issues and solving them using ansible automation

· Jenkin pipelines for CI/CD

· Code review platform using sonarqube

· Cost analysis on regular basis to keep the system and resources optimum

· Experience on ASP.Net, C#, .Net programming is must.

Qualifications:

Minimum graduate (Preferred Stream: IT/Technical)