
· Monitoring the entire customer service process.(US Process)
· Resolving customer issues brought to your attention.
· Creating procedures and policies for effective customer service.
· Planning how to train customer support professionals.
· Standardizing the customer service delivery of an organization
· Tracking the work of every customer service representative in the team.
· Performing quality assurance surveys with customers.
· Conveying customers’ feedback to the team.
· Fixing appointments according to the convenience of clients and customers.
· Interacting with customers to determine whether they have a desirable and shareable experience.
· Helping every customer service professional improve.
· Possessing the knowledge and ability to improve customer service of the organization.
· Creating a pleasant work environment for customer service professionals.
Customer Service Executive Requirements
· A minimum of 1.5 to 2 year of experience as a customer service representative.
· Superior written and oral communication skills.
· Leadership skills to guide and improve a team.
· Data entry and basic computer skills.
· Knowledge about customer relationship management systems.
· Knowledge about the best mediation and conflict resolution tactics.
· Ability to empathize with customers.
· Utmost patience while dealing with angry and agitated customers.
· Ability to respect every customer.
· Fast and efficient problem-solving skills.
· English should be fluent

About Quadron iSolutions Pvt Ltd
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About Us
Infra360 Solutions is a services company specializing in Cloud, DevSecOps, Security, and Observability solutions. We help technology companies adapt DevOps culture in their organization by focusing on long-term DevOps roadmap. We focus on identifying technical and cultural issues in the journey of successfully implementing the DevOps practices in the organization and work with respective teams to fix issues to increase overall productivity. We also do training sessions for the developers and make them realize the importance of DevOps. We provide these services - DevOps, DevSecOps, FinOps, Cost Optimizations, CI/CD, Observability, Cloud Security, Containerization, Cloud Migration, Site Reliability, Performance Optimizations, SIEM and SecOps, Serverless automation, Well-Architected Review, MLOps, Governance, Risk & Compliance. We do assessments of technology architecture, security, governance, compliance, and DevOps maturity model for any technology company and help them optimize their cloud cost, streamline their technology architecture, and set up processes to improve the availability and reliability of their website and applications. We set up tools for monitoring, logging, and observability. We focus on bringing the DevOps culture to the organization to improve its efficiency and delivery.
Job Description
Job Title: DevOps Engineer Azure
Department: Technology
Location: Gurgaon
Work Mode: On-site
Working Hours: 10 AM - 7 PM
Terms: Permanent
Experience: 2-4 years
Education: B.Tech/MCA/BCA
Notice Period: Immediately
Infra360.io is searching for a DevOps Engineer to lead our group of IT specialists in maintaining and improving our software infrastructure. You'll collaborate with software engineers, QA engineers, and other IT pros in deploying, automating, and managing the software infrastructure. As a DevOps engineer you will also be responsible for setting up CI/CD pipelines, monitoring programs, and cloud infrastructure.
Below is a detailed description of the roles and responsibilities, expectations for the role.
Tech Stack :
- Kubernetes: Deep understanding of Kubernetes clusters, container orchestration, and its architecture.
- Terraform: Extensive hands-on experience with Infrastructure as Code (IaC) using Terraform for managing cloud resources.
- ArgoCD: Experience in continuous deployment and using ArgoCD to maintain GitOps workflows.
- Helm: Expertise in Helm for managing Kubernetes applications.
- Cloud Platforms: Expertise in AWS, GCP or Azure will be an added advantage.
- Debugging and Troubleshooting: The DevOps Engineer must be proficient in identifying and resolving complex issues in a distributed environment, ranging from networking issues to misconfigurations in infrastructure or application components.
Key Responsibilities:
- CI/CD and configuration management
- Doing RCA of production issues and providing resolution
- Setting up failover, DR, backups, logging, monitoring, and alerting
- Containerizing different applications on the Kubernetes platform
- Capacity planning of different environment's infrastructure
- Ensuring zero outages of critical services
- Database administration of SQL and NoSQL databases
- Infrastructure as a code (IaC)
- Keeping the cost of the infrastructure to the minimum
- Setting up the right set of security measures
- CI/CD and configuration management
- Doing RCA of production issues and providing resolution
- Setting up failover, DR, backups, logging, monitoring, and alerting
- Containerizing different applications on the Kubernetes platform
- Capacity planning of different environment's infrastructure
- Ensuring zero outages of critical services
- Database administration of SQL and NoSQL databases
- Infrastructure as a code (IaC)
- Keeping the cost of the infrastructure to the minimum
- Setting up the right set of security measures
Ideal Candidate Profile:
- A graduation/post-graduation degree in Computer Science and related fields
- 2-4 years of strong DevOps experience with the Linux environment.
- Strong interest in working in our tech stack
- Excellent communication skills
- Worked with minimal supervision and love to work as a self-starter
- Hands-on experience with at least one of the scripting languages - Bash, Python, Go etc
- Experience with version control systems like Git
- Strong experience of Amazon Web Services (EC2, RDS, VPC, S3, Route53, IAM etc.)
- Strong experience with managing the Production Systems day in and day out
- Experience in finding issues in different layers of architecture in production environment and fixing them
- Knowledge of SQL and NoSQL databases, ElasticSearch, Solr etc.
- Knowledge of Networking, Firewalls, load balancers, Nginx, Apache etc.
- Experience in automation tools like Ansible/SaltStack and Jenkins
- Experience in Docker/Kubernetes platform and managing OpenStack (desirable)
- Experience with Hashicorp tools i.e. Vault, Vagrant, Terraform, Consul, VirtualBox etc. (desirable)
- Experience with managing/mentoring small team of 2-3 people (desirable)
- Experience in Monitoring tools like Prometheus/Grafana/Elastic APM.
- Experience in logging tools Like ELK/Lo

Role : Senior Engineer Infrastructure
Key Responsibilities:
● Infrastructure Development and Management: Design, implement, and manage robust and scalable infrastructure solutions, ensuring optimal performance,security, and availability. Lead transition and migration projects, moving legacy systemsto cloud-based solutions.
● Develop and maintain applications and services using Golang.
● Automation and Optimization: Implement automation tools and frameworksto optimize operational processes. Monitorsystem performance, optimizing and modifying systems as necessary.
● Security and Compliance: Ensure infrastructure security by implementing industry best practices and compliance requirements. Respond to and mitigate security incidents and vulnerabilities.
Qualifications:
● Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent practical experience).
● Good understanding of prominent backend languageslike Golang, Python, Node.js, or others.
● In-depth knowledge of network architecture,system security, infrastructure scalability.
● Proficiency with development tools,server management, and database systems.
● Strong experience with cloud services(AWS.), deployment,scaling, and management.
● Knowledge of Azure is a plus
● Familiarity with containers and orchestration services,such as Docker, Kubernetes, etc.
● Strong problem-solving skills and analytical thinking.
● Excellent verbal and written communication skills.
● Ability to thrive in a collaborative team environment.
● Genuine passion for backend development and keen interest in scalable systems.
- Bachelor of Computer Science or Equivalent Education
- At least 5 years of experience in a relevant technical position.
- Azure and/or AWS experience
- Strong in CI/CD concepts and technologies like GitOps (Argo CD)
- Hands-on experience with DevOps Tools (Jenkins, GitHub, SonarQube, Checkmarx)
- Experience with Helm Charts for package management
- Strong in Kubernetes, OpenShift, and Container Network Interface (CNI)
- Experience with programming and scripting languages (Spring Boot, NodeJS, Python)
- Strong container image management experience using Docker and distroless concepts
- Familiarity with Shared Libraries for code reuse and modularity
- Excellent communication skills (verbal, written, and presentation)
Note: Looking for immediate joiners only.
Company - Apptware Solutions
Location Baner Pune
Team Size - 130+
Job Description -
Cloud Engineer with 8+yrs of experience
Roles and Responsibilities
● Have 8+ years of strong experience in deployment, management and maintenance of large systems on-premise or cloud
● Experience maintaining and deploying highly-available, fault-tolerant systems at scale
● A drive towards automating repetitive tasks (e.g. scripting via Bash, Python, Ruby, etc)
● Practical experience with Docker containerization and clustering (Kubernetes/ECS)
● Expertise with AWS (e.g. IAM, EC2, VPC, ELB, ALB, Autoscaling, Lambda, VPN)
● Version control system experience (e.g. Git)
● Experience implementing CI/CD (e.g. Jenkins, TravisCI, CodePipeline)
● Operational (e.g. HA/Backups) NoSQL experience (e.g. MongoDB, Redis) SQL experience (e.g. MySQL)
● Experience with configuration management tools (e.g. Ansible, Chef) ● Experience with infrastructure-as-code (e.g. Terraform, Cloudformation)
● Bachelor's or master’s degree in CS, or equivalent practical experience
● Effective communication skills
● Hands-on cloud providers like MS Azure and GC
● A sense of ownership and ability to operate independently
● Experience with Jira and one or more Agile SDLC methodologies
● Nice to Have:
○ Sensu and Graphite
○ Ruby or Java
○ Python or Groovy
○ Java Performance Analysis
Role: Cloud Engineer
Industry Type: IT-Software, Software Services
Functional Area: IT Software - Application Programming, Maintenance Employment Type: Full Time, Permanent
Role Category: Programming & Design
We are a self organized engineering team with a passion for programming and solving business problems for our customers. We are looking to expand our team capabilities on the DevOps front and are on a lookout for 4 DevOps professionals having relevant hands on technical experience of 4-8 years.
We encourage our team to continuously learn new technologies and apply the learnings in the day to day work even if the new technologies are not adopted. We strive to continuously improve our DevOps practices and expertise to form a solid backbone for the product, customer relationships and sales teams which enables them to add new customers every week to our financing network.
As a DevOps Engineer, you :
- Will work collaboratively with the engineering and customer support teams to deploy and operate our systems.
- Build and maintain tools for deployment, monitoring and operations.
- Help automate and streamline our operations and processes.
- Troubleshoot and resolve issues in our test and production environments.
- Take control of various mandates and change management processes to ensure compliance for various certifications (PCI and ISO 27001 in particular)
- Monitor and optimize the usage of various cloud services.
- Setup and enforce CI/CD processes and practices
Skills required :
- Strong experience with AWS services (EC2, ECS, ELB, S3, SES, to name a few)
- Strong background in Linux/Unix administration and hardening
- Experience with automation using Ansible, Terraform or equivalent
- Experience with continuous integration and continuous deployment tools (Jenkins)
- Experience with container related technologies (docker, lxc, rkt, docker swarm, kubernetes)
- Working understanding of code and script (Python, Perl, Ruby, Java)
- Working understanding of SQL and databases
- Working understanding of version control system (GIT is preferred)
- Managing IT operations, setting up best practices and tuning them from time-totime.
- Ensuring that process overheads do not reduce the productivity and effectiveness of small team. - Willingness to explore and learn new technologies and continuously refactor thetools and processes.
DevOps Engineer
The DevOps team is one of the core technology teams of Lumiq.ai and is responsible for managing network activities, automating Cloud setups and application deployments. The team also interacts with our customers to work out solutions. If you are someone who is always pondering how to make things better, how technologies can interact, how various tools, technologies, and concepts can help a customer or how you can use various technologies to improve user experience, then Lumiq is the place of opportunities.
Job Description
- Explore about the newest innovations in scalable and distributed systems.
- Helps in designing the architecture of the project, solutions to the existing problems and future improvements to be done.
- Make the cloud infrastructure and services smart by implementing automation and trigger based solutions.
- Interact with Data Engineers and Application Engineers to create continuous integration and deployment frameworks and pipelines.
- Playing around with large clusters on different clouds to tune your jobs or to learn.
- Researching about new technologies, proving the concepts and planning how to integrate or update.
- Be part of discussions of other projects to learn or to help.
Responsibilities
- 2+years of experience as DevOps Engineer.
- You understand actual networking to Software defined networking.
- You like containers and open source orchestration system like Kubernetes, Mesos.
- Should have experience to secure system by creating robust access policy and network restrictions enforcement.
- Should have knowledge about how applications work are very important to design distributed systems.
- Should have experience to open source projects and have discussed the shortcomings or problems with the community on several occasions.
- You understand that provisioning a Virtual Machine is not DevOps.
- You know you are not a SysAdmin but DevOps Engineer who is the person behind developing operations for the system to run efficiently and scalably.
- Exposure on Private Cloud, Subnets, VPNs, Peering, Load Balancers and have worked with them.
- You check logs before screaming about error.
- Multiple Screens makes you more efficient.
- You are a doer who don’t say the word impossible.
- You understand the value of documentation of your work.
- You understand the Big Data ecosystem and how can you leverage cloud for it.
- You know these buddies - #airflow, #aws, #azure, #gcloud, #docker, #kubernetes, #mesos, #acs

Oddr is looking for a skilled backend engineer to help us build scalable multi-tenanted enterprise Cloud applications. The ideal candidate should be able to bring new ideas to the table and design and develop distributed microservices with a strong emphasis on security, resiliency, scalability, performance, and quality. The candidate should have a solid understanding of CI/CD concepts and familiarity with building deployment pipelines. The candidate should be a self-motivated team player and take pride in what they deliver.
The candidate should be interested in a long-term stable career to grow with our company. The candidate will need to work late night hours because of the geographic distribution of the team.
Requirements:
- Strong understanding of CI/CD concepts and experience building deployment pipelines
- Strong knowledge of working with a CI/CD automation server like Jenkins
- Experience working with Docker containers and Kubernetes
- Familiarity working with Azure tools and services
- Good working knowledge of .NET Core and C#
- Familiarity with Cloud development concepts
- Experience with API-driven development and developing RESTful APIs
- Ability to write clean, well-structured code with adequate test coverage, proper abstraction, and reusability
- Ability to work to tight deadlines, manage priorities, and take responsibility for delivering to time and quality requirements
- Excellent communication skills
- Excellent problem-solving skills
Minimum qualifications required:
- Bachelor's degree or relevant certification from a reputable institute
- 3-5 years of experience.
Role
We are looking for an experienced DevOps engineer that will help our team establish DevOps practice. You will work closely with the technical lead to identify and establish DevOps practices in the company.
You will also help us build scalable, efficient cloud infrastructure. You’ll implement monitoring for automated system health checks. Lastly, you’ll build our CI pipeline, and train and guide the team in DevOps practices.
This would be a hybrid role and the person would be expected to also do some application level programming in their downtime.
Responsibilities
- Deployment, automation, management, and maintenance of production systems.
- Ensuring availability, performance, security, and scalability of production systems.
- Evaluation of new technology alternatives and vendor products.
- System troubleshooting and problem resolution across various application domains and platforms.
- Providing recommendations for architecture and process improvements.
- Definition and deployment of systems for metrics, logging, and monitoring on AWS platform.
- Manage the establishment and configuration of SaaS infrastructure in an agile way by storing infrastructure as code and employing automated configuration management tools with a goal to be able to re-provision environments at any point in time.
- Be accountable for proper backup and disaster recovery procedures.
- Drive operational cost reductions through service optimizations and demand based auto scaling.
- Have on call responsibilities.
- Perform root cause analysis for production errors
- Uses open source technologies and tools to accomplish specific use cases encountered within the project.
- Uses coding languages or scripting methodologies to solve a problem with a custom workflow.
Requirements
- Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
- Prior experience as a software developer in a couple of high level programming languages.
- Extensive experience in any Javascript based framework since we will be deploying services to NodeJS on AWS Lambda (Serverless)
- Extensive experience with web servers such as Nginx/Apache
- Strong Linux system administration background.
- Ability to present and communicate the architecture in a visual form.
- Strong knowledge of AWS (e.g. IAM, EC2, VPC, ELB, ALB, Autoscaling, Lambda, NAT gateway, DynamoDB)
- Experience maintaining and deploying highly-available, fault-tolerant systems at scale (~ 1 Lakh users a day)
- A drive towards automating repetitive tasks (e.g. scripting via Bash, Python, Ruby, etc)
- Expertise with Git
- Experience implementing CI/CD (e.g. Jenkins, TravisCI)
- Strong experience with databases such as MySQL, NoSQL, Elasticsearch, Redis and/or Mongo.
- Stellar troubleshooting skills with the ability to spot issues before they become problems.
- Current with industry trends, IT ops and industry best practices, and able to identify the ones we should implement.
- Time and project management skills, with the capability to prioritize and multitask as needed.
Responsibilities
- Designing and building infrastructure to support AWS, Azure, and GCP-based Cloud services and infrastructure.
- Creating and utilizing tools to monitor our applications and services in the cloud including system health indicators, trend identification, and anomaly detection.
- Working with development teams to help engineer scalable, reliable, and resilient software running in the cloud.
- Participating in on-call escalation to troubleshoot customer-facing issues
- Analyzing and monitoring performance bottlenecks and key metrics to optimize software and system performance.
- Providing analytics and forecasts for cloud capacity, troubleshooting analysis, and uptime.
Skills
- Should have strong experience of a couple of years, in leading DevOps team and planning, defining DevOps roadmap and executing as per the same along with the team
- Familiarity with AWS cloud and JSON templates, Python, AWS Cloud formation templates
- Designing solutions using one or more AWS features, tools, and technologies such as EC2, EBS, Glacier, S3, ELB, CloudFormation, Lambada, CloudWatch, VPC, RDS, Direct Connect, AWS CLI, REST API
- Design and implement system architecture with AWS cloud - Develop automation scripts, ARM templates, Ansible, Chef, Python, Powershell Knowledge of AWS services and cloud design patterns- Knowledge on Cloud fundamentals like autoscaling, serverless
- Have experience with DevOps and Infrastructure as Code: AWS environment and application automation utilizing CloudFormation and third-party tools. CI/CD pipeline setup utilizing
- CI experience with the following is a must: Jenkins, Bitbucket/GIT, Nexus or Artifactory, SonarQube, WireMock or other mocking solution
- Expert knowledge on Windows/Linux OS/Mac with at least 5-6 years of system administration experience
- Should have strong skills in using JIRA build tool
- Should have knowledge in managing the CI/CD pipeline on public cloud deployments using AWS
- Should have strong skills in using tools like Jenkins, Docker, Kubernetes (AWS EKS, Azure AKS), and Cloudformation.
- Experience in monitoring tools like Pingdom, Nagios, etc.
- Experience in reverse proxy services like Nginx and Apache
- Desirable experience in Bitbucket with version control tools like GIT/SVN
- Experience of manual/automated testing desired application deployments
- Experience in database technologies such as PostgreSQL, MySQL
- Knowledge of helm and terraform

