· Monitoring the entire customer service process.(US Process)
· Resolving customer issues brought to your attention.
· Creating procedures and policies for effective customer service.
· Planning how to train customer support professionals.
· Standardizing the customer service delivery of an organization
· Tracking the work of every customer service representative in the team.
· Performing quality assurance surveys with customers.
· Conveying customers’ feedback to the team.
· Fixing appointments according to the convenience of clients and customers.
· Interacting with customers to determine whether they have a desirable and shareable experience.
· Helping every customer service professional improve.
· Possessing the knowledge and ability to improve customer service of the organization.
· Creating a pleasant work environment for customer service professionals.
Customer Service Executive Requirements
· A minimum of 0 to 1.5 year of experience as a customer service representative.
· Superior written and oral communication skills.
· Leadership skills to guide and improve a team.
· Data entry and basic computer skills.
· Knowledge about customer relationship management systems.
· Knowledge about the best mediation and conflict resolution tactics.
· Ability to empathize with customers.
· Utmost patience while dealing with angry and agitated customers.
· Ability to respect every customer.
· Fast and efficient problem-solving skills.
· English should be fluent
Shubham Vishwakarma
Full Stack Developer - Averlon
About Quadron iSolutions Pvt Ltd
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KubernetesJob Title: Senior Devops Engineer (Full-time)
Location: Mumbai, Onsite
Experience Required: 5+ Years
Job Description
We are seeking an experienced DevOps Engineer to build and manage infrastructure for a FinTech product company operating with stateful microservices. The deployment environments include hybrid cloud and on-premise setups. The ideal candidate must have strong production experience with Kubernetes, cloud platforms, and infrastructure automation.
Key Responsibilities
- Design, build, and manage infrastructure for stateful microservices (databases, queues, caching layers).
- Work on Kubernetes environments—both managed (EKS/AKS/GKE) and self-managed clusters.
- Build, enhance, and maintain custom Helm Charts for complex deployments.
- Set up and manage CI/CD pipelines using ArgoCD, FluxCD, or similar GitOps tools.
- Architect and optimize multi-tenant deployment models.
- Implement and manage high availability, load balancing, certificate management (SSL/TLS).
- Design deployment architectures based on business requirements.
- Manage cloud infrastructure on AWS/Azure including VPC, IAM, cloud networking, and security.
- Work with Infrastructure-as-Code (IaC) tools (Terraform/CloudFormation/Pulumi), including writing reusable modules.
- Monitor, troubleshoot, and optimize performance across production environments.
- Ensure security best practices in networking, access control, and secrets management.
Mandatory Skills
- 5+ years of DevOps experience in product-based companies (not services/consulting).
- Strong hands-on experience with stateful microservices in production.
- Deep expertise in Kubernetes (managed + self-managed).
- Strong ability to write custom Helm Charts.
- Experience with multi-tenant production environments.
- Expertise in AWS or Azure (cloud networking, IAM, VPC, security groups, etc.).
- Experience setting up GitOps-based CI/CD (ArgoCD/FluxCD).
- Strong understanding of HA, load balancing, DNS, SSL/TLS certificates.
- Ability to justify architectural decisions and propose deployment designs.
- Hands-on experience with IaC tools and writing custom Terraform/Pulumi modules.
Nice to Have
- Exposure to hybrid cloud deployments
- Knowledge of on-premise orchestration & networking
- Experience with service mesh (e.g., Istio, Linkerd)
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PythonAbout the Role
We are looking for a skilled and dedicated FreeSWITCH Engineer with hands-on experience in VoIP systems. You will play a key role in developing, configuring, and maintaining scalable and reliable FreeSWITCH-based voice infrastructures. This is a onsite role based in Gurugram location.
Key Responsibilities
- Design, deploy, and maintain FreeSWITCH servers and related VoIP infrastructure.
- Troubleshoot and resolve FreeSWITCH and VoIP-related issues.
- Develop custom dial plans, modules, and call routing logic.
- Work with SIP, RTP, and related VoIP protocols.
- Monitor system performance and ensure high availability.
- Collaborate with development, network, and support teams to optimize voice systems.
- Document configurations, workflows, and system changes.
Requirements
- Minimum 3 years of hands-on experience with FreeSWITCH in a production environment.
- Strong understanding of VoIP technologies and SIP protocol.
- Experience with Linux system administration.
- Familiarity with scripting languages (Bash, Python, Lua).
- Ability to work independently in a remote setup.
- Strong problem-solving and analytical skills.
Preferred Skills
- Experience with other VoIP platforms (Asterisk, Kamailio, OpenSIPS).
- Knowledge of WebRTC, RTP engines, or media servers.
- Exposure to monitoring tools (Grafana, Prometheus, Nagios).
- Familiarity with APIs and backend integration.
Why Join Us?
- Collaborative and supportive team environment.
- Opportunity to work on innovative VoIP solutions at scale.
Kubernetes
JenkinsWe are seeking a skilled and proactive Kubernetes Administrator with strong hands-on experience in managing Red Hat OpenShift environments. The ideal candidate will have a solid background in Kubernetes administration, ArgoCD, and Jenkins.
This role demands a self-motivated, quick learner who can confidently manage OpenShift-based infrastructure in production environments, communicate effectively with stakeholders, and escalate issues promptly when needed.
Key Skills & Qualifications
- Strong experience with Red Hat OpenShift and Kubernetes administration (OpenShift or Kubernetes certification a plus).
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Kubernetes
Docker
Amazon Web Services (AWS)Expert troubleshooting skills.
Expertise in designing highly secure cloud services and cloud infrastructure using AWS
(EC2, RDS, S3, ECS, Route53)
Experience with DevOps tools including Docker, Ansible, Terraform.
• Experience with monitoring tools such as DataDog, Splunk.
Experience building and maintaining large scale infrastructure in AWS including
experience leveraging one or more coding languages for automation.
Experience providing 24X7 on call production support.
Understanding of best practices, industry standards and repeatable, supportable
processes.
Knowledge and working experience of container-based deployments such as Docker,
Terraform, AWS ECS.
of TCP/IP, DNS, Certs & Networking Concepts.
Knowledge and working experience of the CI/CD development pipeline and experience
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Knowledge and working experience
Strong core Linux OS skills, shell scripting, python scripting.
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Clear vision of and commitment to providing outstanding customer service.
DockerKubernetesAmazon Web Services (AWS)Please Apply - https://zrec.in/sEzbp?source=CareerSite
About Us
Infra360 Solutions is a services company specializing in Cloud, DevSecOps, Security, and Observability solutions. We help technology companies adapt DevOps culture in their organization by focusing on long-term DevOps roadmap. We focus on identifying technical and cultural issues in the journey of successfully implementing the DevOps practices in the organization and work with respective teams to fix issues to increase overall productivity. We also do training sessions for the developers and make them realize the importance of DevOps. We provide these services - DevOps, DevSecOps, FinOps, Cost Optimizations, CI/CD, Observability, Cloud Security, Containerization, Cloud Migration, Site Reliability, Performance Optimizations, SIEM and SecOps, Serverless automation, Well-Architected Review, MLOps, Governance, Risk & Compliance. We do assessments of technology architecture, security, governance, compliance, and DevOps maturity model for any technology company and help them optimize their cloud cost, streamline their technology architecture, and set up processes to improve the availability and reliability of their website and applications. We set up tools for monitoring, logging, and observability. We focus on bringing the DevOps culture to the organization to improve its efficiency and delivery.
Job Description
Job Title: DevOps Engineer Azure
Department: Technology
Location: Gurgaon
Work Mode: On-site
Working Hours: 10 AM - 7 PM
Terms: Permanent
Experience: 2-4 years
Education: B.Tech/MCA/BCA
Notice Period: Immediately
Infra360.io is searching for a DevOps Engineer to lead our group of IT specialists in maintaining and improving our software infrastructure. You'll collaborate with software engineers, QA engineers, and other IT pros in deploying, automating, and managing the software infrastructure. As a DevOps engineer you will also be responsible for setting up CI/CD pipelines, monitoring programs, and cloud infrastructure.
Below is a detailed description of the roles and responsibilities, expectations for the role.
Tech Stack :
- Kubernetes: Deep understanding of Kubernetes clusters, container orchestration, and its architecture.
- Terraform: Extensive hands-on experience with Infrastructure as Code (IaC) using Terraform for managing cloud resources.
- ArgoCD: Experience in continuous deployment and using ArgoCD to maintain GitOps workflows.
- Helm: Expertise in Helm for managing Kubernetes applications.
- Cloud Platforms: Expertise in AWS, GCP or Azure will be an added advantage.
- Debugging and Troubleshooting: The DevOps Engineer must be proficient in identifying and resolving complex issues in a distributed environment, ranging from networking issues to misconfigurations in infrastructure or application components.
Key Responsibilities:
- CI/CD and configuration management
- Doing RCA of production issues and providing resolution
- Setting up failover, DR, backups, logging, monitoring, and alerting
- Containerizing different applications on the Kubernetes platform
- Capacity planning of different environment's infrastructure
- Ensuring zero outages of critical services
- Database administration of SQL and NoSQL databases
- Infrastructure as a code (IaC)
- Keeping the cost of the infrastructure to the minimum
- Setting up the right set of security measures
- CI/CD and configuration management
- Doing RCA of production issues and providing resolution
- Setting up failover, DR, backups, logging, monitoring, and alerting
- Containerizing different applications on the Kubernetes platform
- Capacity planning of different environment's infrastructure
- Ensuring zero outages of critical services
- Database administration of SQL and NoSQL databases
- Infrastructure as a code (IaC)
- Keeping the cost of the infrastructure to the minimum
- Setting up the right set of security measures
Ideal Candidate Profile:
- A graduation/post-graduation degree in Computer Science and related fields
- 2-4 years of strong DevOps experience with the Linux environment.
- Strong interest in working in our tech stack
- Excellent communication skills
- Worked with minimal supervision and love to work as a self-starter
- Hands-on experience with at least one of the scripting languages - Bash, Python, Go etc
- Experience with version control systems like Git
- Strong experience of Amazon Web Services (EC2, RDS, VPC, S3, Route53, IAM etc.)
- Strong experience with managing the Production Systems day in and day out
- Experience in finding issues in different layers of architecture in production environment and fixing them
- Knowledge of SQL and NoSQL databases, ElasticSearch, Solr etc.
- Knowledge of Networking, Firewalls, load balancers, Nginx, Apache etc.
- Experience in automation tools like Ansible/SaltStack and Jenkins
- Experience in Docker/Kubernetes platform and managing OpenStack (desirable)
- Experience with Hashicorp tools i.e. Vault, Vagrant, Terraform, Consul, VirtualBox etc. (desirable)
- Experience with managing/mentoring small team of 2-3 people (desirable)
- Experience in Monitoring tools like Prometheus/Grafana/Elastic APM.
- Experience in logging tools Like ELK/Lo
DockerKubernetesAmazon Web Services (AWS)We are an on-demand E-commerce technology and Services Company and a tech-enabled 3PL (third party logistics). We unlocks ecommerce for companies by managing the entire operations lifecycle:
Sell, Fulfil & Reconcile.
Using us, companies can: -
• Store their inventory in our fulfilment centers (FCs)
• Sell their products on multiple sales channels (online marketplaces like Amazon, Flipkart, and their own website)
• Get their orders processed within a defined SLA
• Reconcile payments against the sales company combines infrastructure and dedicated experts to give brands: accountability, peace of mind, and control over the ecommerce journey.
The company is working on a remarkable concept for running an E-commerce business- starting from establishing an online presence for many enterprises. It offers a combination of products and services to create a comprehensive platform and manage all aspects of running a brand online, including the development of an exclusive web store, handling logistics, integrating all marketplaces and so on.
Who are we looking for?
We are looking for a skilled and passionate DevOps Engineer to join our Centre of Excellence to build and scale effective software solutions for our Ecommerce Domain.
Wondering what your Responsibilities would be?
• Building and setting up new development tools and infrastructure
• Provide full support to the software development teams to deploy, run and roll out new services and new capabilities in Cloud infrastructure
• Implement CI/CD and DevOps best practices for software application teams and assist in executing the integration and operation processes
• Build proactive monitoring and alerting infrastructure services to support operations and system health
• Be hands-on in developing prototypes and conducting Proof of Concepts
• Work in an agile, collaborative environment, partnering with other engineers to bring new solutions to the table
• Join the DevOps Chapter where you’ll have the opportunity to investigate and share information about technologies within the DevOps Engineering Community
What Makes you Eligible?
• Bachelor’s Degree or higher in Computer Science or Software Engineering with appropriate experience
• Minimum of 1 year of proven experience as DevOps Engineer
• Experience in working with a DevOps culture, following Agile Software Development methodologies of Scrum
• Proven experience in source code management tools like Bitbucket and Git
• Solid experience in CI/CD pipelines like Jenkins
• Shown ability with configuration management tools (e.g., Terraform, Ansible, Docker and Kubernetes) and repository tools like Artifactory
• Experience in Cloud architecture & provisioning
• Knowledge in Programming / Querying NoSQL databases
• Teamwork skills with a problem-solving attitude
Amazon Web Services (AWS)DockerIntuitive is the fastest growing top-tier Cloud Solutions and Services company supporting Global Enterprise Customer across Americas, Europe and Middle East.
Intuitive is looking for highly talented hands-on Cloud Infrastructure Architects to help accelerate our growing Professional Services consulting Cloud & DevOps practice. This is an excellent opportunity to join Intuitive’ s global world class technology teams, working with some of the best and brightest engineers while also developing your skills and furthering your career working with some of the largest customers.
JD:
Lead the pre-sales (25%) to post-sales (75%) efforts building Public/Hybrid Cloud solutions working collaboratively with Intuitive and client technical and business stakeholders
Be a customer advocate with obsession for excellence delivering measurable success for Intuitive’s customers with secure, scalable, highly available cloud architecture that leverage AWS Cloud services
Experience in analyzing customer's business and technical requirements, assessing existing environment for Cloud enablement, advising on Cloud models, technologies, and risk management strategies
Apply creative thinking/approach to determine technical solutions that further business goals and align with corporate technology strategies
Extensive experience building Well Architected solutions in-line with AWS cloud adoption framework (DevOps/DevSecOps, Database/Data Warehouse/Data Lake, App Modernization/Containers, Security, Governance, Risk, Compliance, Cost Management and Operational Excellence)
Experience with application discovery prefera bly with tools like Cloudscape, to discover application configurations , databases, filesystems, and application dependencies
Experience with Well Architected Review, Cloud Readiness Assessments and defining migration patterns (MRA/MRP) for application migration e.g. Re-host, Re-platform, Re-architect etc
Experience in architecting and deploying AWS Landing Zone architecture with CI/CD pipeline
Experience on architecture, design of AWS cloud services to address scalability, performance, HA, security, availability, compliance, backup and DR, automation, alerting and monitoring and cost
Hands-on experience in migrating applications to AWS leveraging proven tools and processes including migration, implementation, cutover and rollback plans and execution
Hands-on experience in deploying various AWS services e.g. EC2, S3, VPC, RDS, Security Groups etc. using either manual or IaC, IaC is preferred
Hands-on Experience in writing cloud automation scripts/code such as Ansible, Terraform, CloudFormation Template (AWS CFT) etc.
Hands-on Experience with application build/release processes CI/CD pipelines
Deep understanding of Agile processes (planning/stand-ups/retros etc), and interact with cross-functional teams i.e. Development, Infrastructure, Security, Performance Engineering, and QA
Additional Requirements:
Work with Technology leadership to grow the Cloud & DevOps practice. Create cloud practice collateral
Work directly with sales teams to improve and help them drive the sales for Cloud & DevOps practice
Assist Sales and Marketing team in creating sales and marketing collateral
Write whitepapers and technology blogs to be published on social media and Intuitive website
Create case studies for projects successfully executed by Intuitive delivery team
Conduct sales enablement sessions to coach sales team on new offerings
Flexibility with work hours supporting customer’s requirement and collaboration with global delivery teams
Flexibility with Travel as required for Pre-sales/Post-sales, Design workshops, War-room Migration events and customer meetings
Strong passion for modern technology exploration and development
Excellent written, verbal communication skills, presentation, and collaboration skills - Team leadership skills
Experience with Multi-cloud (Azure, GCP, OCI) is a big plus
Experience with VMware Cloud Foundation as well as Advanced Windows and Linux Engineering is a big plus
Experience with On-prem Data Engineering (Database, Data Warehouse, Data Lake) is a big plus
DockerKubernetesAmazon Web Services (AWS)● Improve CI/CD tooling using gitlab.
● Implement and improve monitoring and alerting.
● Build and maintain highly available systems.
● Implement the CI pipeline.
● Implement and maintain monitoring stacks.
● Lead and guide the team in identifying and implementing new technologies.
● Implement and own the CI.
● Manage CD tooling.
● Implement and maintain monitoring and alerting.
● Build and maintain highly available production systems.
Skills
● Configuration Management experience such as Kubernetes, Ansible or similar.
● Managing production infrastructure with Terraform, CloudFormation, etc.
● Strong Linux, system administration background.
● Ability to present and communicate the architecture in a visual form. Strong knowledge of AWS,
Azure, GCP.
DockerJenkinsAmazon Web Services (AWS)Our client is a call management solutions company, which helps small to mid-sized businesses use its virtual call center to manage customer calls and queries. It is an AI and cloud-based call operating facility that is affordable as well as feature-optimized. The advanced features offered like call recording, IVR, toll-free numbers, call tracking, etc are based on automation and enhances the call handling quality and process, for each client as per their requirements. They service over 6,000 business clients including large accounts like Flipkart and Uber.
- Being involved in Configuration Management, Web Services Architectures, DevOps Implementation, Build & Release Management, Database management, Backups, and Monitoring.
- Ensuring reliable operation of CI/ CD pipelines
- Orchestrate the provisioning, load balancing, configuration, monitoring and billing of resources in the cloud environment in a highly automated manner
- Logging, metrics and alerting management.
- Creating Docker files
- Creating Bash/ Python scripts for automation.
- Performing root cause analysis for production errors.
What you need to have:
- Proficient in Linux Commands line and troubleshooting.
- Proficient in AWS Services. Deployment, Monitoring and troubleshooting applications in AWS.
- Hands-on experience with CI tooling preferably with Jenkins.
- Proficient in deployment using Ansible.
- Knowledge of infrastructure management tools (Infrastructure as cloud) such as terraform, AWS cloudformation etc.
- Proficient in deployment of applications behind load balancers and proxy servers such as nginx, apache.
- Scripting languages: Bash, Python, Groovy.
- Experience with Logging, Monitoring, and Alerting tools like ELK(Elastic-search, Logstash, Kibana), Nagios. Graylog, splunk Prometheus, Grafana is a plus.
DockerAmazon Web Services (AWS)- Proven experience in handling large infrastructure and distributed systems like Kafka, Yarn, Elastic Search, etc..
- Familiarity with Python-related technologies and frameworks like Django or Pyramid.
- Experience with Unix/Linux operating systems internals and administration (e.g. filesystems, inodes, system calls, etc) or networking (e.g. TCP/IP, routing, network topologies, and hardware, SDN, etc)
- Familiarity with at least one of the cloud computing infrastructures - GCP / Azure / AWS
- Familiarity with task queue frameworks like Celery or Pika is a plus.
- Source code management and Implementation of security best practices.
- Experienced in building monitoring/metrics & alerting tool (APM tool), a custom dashboard for each Application stack against the supported environment
- Good understanding & implementation experience using 12-factor App principles
- Awareness of Cloud Security concepts
- Awareness of Information Security concepts and Best Practices
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon