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cutomer support executive
cutomer support executive
Quadron iSolutions Pvt Ltd's logo

cutomer support executive

pooja mishra's profile picture
Posted by pooja mishra
1 - 2 yrs
₹2L - ₹3L / yr
Pune
Skills
Quick learner
English Proficiency

·        Monitoring the entire customer service process.(US Process)

·        Resolving customer issues brought to your attention.

·        Creating procedures and policies for effective customer service.

·        Planning how to train customer support professionals.

·        Standardizing the customer service delivery of an organization

·        Tracking the work of every customer service representative in the team.

·        Performing quality assurance surveys with customers.

·        Conveying customers’ feedback to the team.

·        Fixing appointments according to the convenience of clients and customers.

·        Interacting with customers to determine whether they have a desirable and shareable experience.

·        Helping every customer service professional improve.

·        Possessing the knowledge and ability to improve customer service of the organization.

·        Creating a pleasant work environment for customer service professionals.

Customer Service Executive Requirements

·        A minimum of 1.5 to 2 year of experience as a customer service representative.

·        Superior written and oral communication skills.

·        Leadership skills to guide and improve a team.

·        Data entry and basic computer skills.

·        Knowledge about customer relationship management systems.

·        Knowledge about the best mediation and conflict resolution tactics.

·        Ability to empathize with customers.

·        Utmost patience while dealing with angry and agitated customers.

·        Ability to respect every customer.

·        Fast and efficient problem-solving skills.

·        English should be fluent


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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Quadron iSolutions Pvt Ltd

Founded :
2017
Type :
Services
Size :
20-100
Stage :
Profitable

About

Quadron iSolutions Pvt. Ltd believes in providing best quality service on a 24x7 basis. We ensure that our Clients have end to end communication with their customers yielding in best client satisfaction. We have a blend of perfectly trained and qualified staff that can provide you best quality services at par with the industry standards at the most cost-effective manner. We work as a strategic partner to help our clients streamline their business operations. Company Details: Headquarters Pune, Maharashtra Year founded 2017 Company type Privately Held Company size 11-50 employees Specialties • Business Intelligence • Data Entry • Data Mining • BPO Services • Compliance • Web Developing • Digital Marketing • Electrical Designing
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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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