· Monitoring the entire customer service process.(US Process)
· Resolving customer issues brought to your attention.
· Creating procedures and policies for effective customer service.
· Planning how to train customer support professionals.
· Standardizing the customer service delivery of an organization
· Tracking the work of every customer service representative in the team.
· Performing quality assurance surveys with customers.
· Conveying customers’ feedback to the team.
· Fixing appointments according to the convenience of clients and customers.
· Interacting with customers to determine whether they have a desirable and shareable experience.
· Helping every customer service professional improve.
· Possessing the knowledge and ability to improve customer service of the organization.
· Creating a pleasant work environment for customer service professionals.
Customer Service Executive Requirements
· A minimum of 0 to 1.5 year of experience as a customer service representative.
· Superior written and oral communication skills.
· Leadership skills to guide and improve a team.
· Data entry and basic computer skills.
· Knowledge about customer relationship management systems.
· Knowledge about the best mediation and conflict resolution tactics.
· Ability to empathize with customers.
· Utmost patience while dealing with angry and agitated customers.
· Ability to respect every customer.
· Fast and efficient problem-solving skills.
· English should be fluent
Shubham Vishwakarma
Full Stack Developer - Averlon
About Quadron iSolutions Pvt Ltd
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PostgreSQLSenior Full-Stack Developer — Next.js / Supabase
Remote • Ongoing • Long-Term
We are building a custom technology platform that powers our artists, clients, bookings, event production, communications, and finances. The core application is already live — now we're looking for a senior full-stack developer to take ownership and help us finish, improve, and scale it.
The Stack
- Next.js / App Router
- TypeScript
- Tailwind CSS
- Supabase / PostgreSQL / Auth / RLS / Storage
- Vercel
- Twilio, Resend, BILL, OpenAI
- React Native / Expo planned for mobile
What You'll Do
Phase 1 — Finish the Platform
Complete the remaining client and financial systems, including:
- Client portal
- Event & music planning
- Timelines and documents
- Training portal
- QuickBooks integration
- Financial dashboards
- Workflow automation
- Reporting
Phase 2 — Own & Scale It
Once the platform is complete, you'll become a key technical owner — maintaining the system, fixing issues, shipping new features, and continuously improving the product as our team uses it in real-world operations.
What We're Looking For
You should be comfortable taking over an existing production codebase — not rebuilding it.
We need someone who:
- Is strong with Next.js, TypeScript, PostgreSQL, and Supabase
- Understands RLS and role-based permissions
- Can read, understand, and extend another developer's work
- Writes clean, maintainable code
- Documents technical decisions and implementation details
- Communicates clearly in English on video calls
- Can explain why they built something a certain way
- Works well from ClickUp tasks with defined acceptance criteria
- Takes ownership rather than waiting to be told every step
How We Work
We move fast, but we don't operate chaotically.
You'll work directly with the project owner and project manager. Work is broken into small, reviewable milestones, with clear objectives and acceptance criteria.
We value visible progress, clean documentation, thoughtful engineering, and accountability.
No disappearing for two weeks and showing up with a giant PR. We want to see the work evolve through commits and regular updates.
One Important Thing
This is not a greenfield project.
You're taking over a live application built by another developer. The architecture is solid and the infrastructure is clean, but documentation is partial. We expect a ramp-up period and have budgeted for it.
If your first instinct when joining an existing codebase is to say, "I'd rebuild this differently," this probably isn't the right role.
If your instinct is, "Let me understand what they've built, identify what's working, and make it better," we want to hear from you.
Long-Term Opportunity
After the web platform is complete, we're planning a native mobile application using React Native / Expo on the same backend.
This is intended to be an ongoing relationship for the right developer — not a one-off project.
To Apply
Tell us:
- What is the most complex existing codebase you've taken over?
- What did your first two weeks look like?
- How many hours per week are you available?
- What is your hourly or project rate?
We're looking for a senior developer who wants to take ownership, build something real, and stay with it long term.
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Full Stack Developer - Averlon