· Monitoring the entire customer service process.(US Process)
· Resolving customer issues brought to your attention.
· Creating procedures and policies for effective customer service.
· Planning how to train customer support professionals.
· Standardizing the customer service delivery of an organization
· Tracking the work of every customer service representative in the team.
· Performing quality assurance surveys with customers.
· Conveying customers’ feedback to the team.
· Fixing appointments according to the convenience of clients and customers.
· Interacting with customers to determine whether they have a desirable and shareable experience.
· Helping every customer service professional improve.
· Possessing the knowledge and ability to improve customer service of the organization.
· Creating a pleasant work environment for customer service professionals.
Customer Service Executive Requirements
· A minimum of 0 to 1.5 year of experience as a customer service representative.
· Superior written and oral communication skills.
· Leadership skills to guide and improve a team.
· Data entry and basic computer skills.
· Knowledge about customer relationship management systems.
· Knowledge about the best mediation and conflict resolution tactics.
· Ability to empathize with customers.
· Utmost patience while dealing with angry and agitated customers.
· Ability to respect every customer.
· Fast and efficient problem-solving skills.
· English should be fluent
Shubham Vishwakarma
Full Stack Developer - Averlon
About Quadron iSolutions Pvt Ltd
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Amazon Web Services (AWS)About Company:
The company is a global leader in secure payments and trusted transactions. They are at the forefront of the digital revolution that is shaping new ways of paying, living, doing business and building relationships that pass on trust along the entire payments value chain, enabling sustainable economic growth. Their innovative solutions, rooted in a rock-solid technological base, are environmentally friendly, widely accessible and support social transformation.
- Role Overview
- Senior Engineer with a strong background and experience in cloud related technologies and architectures. Can design target cloud architectures to transform existing architectures together with the in-house team. Can actively hands-on configure and build cloud architectures and guide others.
- Key Knowledge
- 3-5+ years of experience in AWS/GCP or Azure technologies
- Is likely certified on one or more of the major cloud platforms
- Strong experience from hands-on work with technologies such as Terraform, K8S, Docker and orchestration of containers.
- Ability to guide and lead internal agile teams on cloud technology
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DevOps Engineer - remote, Full time
Coincrowd is an innovative Fintech company. We offer a crypto platform for seamless payments, Crypto Vouchers, crypto trading, portfolio management, real time market data, breaking news and powerful analytics. Please visit https://coincrowd.com/ for more information.
Domain : Finance, Blockchain, Crypto
Job Description:
We're seeking a detail-oriented and proactive DevOps Engineer who has a strong background in Google Cloud Platform (GCP) environments. The ideal candidate will be comfortable operating in a fast-paced, dynamic startup environment, where they will have the opportunity to make substantial contributions.
Key Responsibilities:
- Develop, test, and maintain infrastructure on GCP.
- Automate infrastructure, application deployment, scaling, and management using Kubernetes and other similar tools.
- Collaborate with our software development team to ensure seamless deployment of software updates and enhancements.
- Monitor system performance and troubleshoot issues.
- Ensure high levels of performance, availability, sustainability, and security.
- Implement DevOps best practices, such as IAC (Infrastructure as Code).
Qualifications:
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- Strong experience with GCP (Google Cloud Platform), including Compute Engine, Cloud Functions, Cloud Storage, and other relevant GCP services.
- Knowledge of Kubernetes, Docker, Jenkins, or similar technologies.
- Familiarity with network protocols, firewalls, and VPN.
- Experience with scripting languages such as Python, Bash, etc.
- Understanding of Infrastructure as Code (IAC) tools, like Terraform or CloudFormation.
- Excellent problem-solving skills, attention to detail, and ability to work in a team.
What We Offer:
In recognition of your valuable contributions, you will receive an equity-based compensation package. Join our dynamic and innovative team in the rapidly evolving fintech industry and play a key role in shaping the future of Coincrowd's success.
If you're ready to be at the forefront of the Payment Technology revolution and have the vision and experience to drive sales growth in the crypto space, please join us in our mission to redefine fintech at Coincrowd.
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mind (AWS, GCP, Azure).
● Experience with High Availability clusters setup.
● Experience in creating alerting and monitoring strategies.
● Strong debugging skills.
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Deploy, Team City, Go CD etc).
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- Strong working knowledge of AWS.
- Implements AWS cloud platform.
- Infrastructure as Code, GitLab CI/CD, and DevOps standard methodologies
- scripting in Shell, Python, Ruby or any preferred scripting language
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Desired Profile
Providing expertise on all matters related to CI, CD and DevOps.
Building and maintaining highly available production systems.
Developing and maintaining release related documents, such as release plan, release notes etc.
Ensuring quality releases and managing release and configuration change conflicts to resolution.
Tracking release and publishing release notes. Investigating and resolving technical issues by deploying updates/ fixes.
Onboard applications to DevOps process.
Setup and configure build jobs.
Create automated deployment scripts.
Configure JIRA workflow, and integrate with Jenkins / Micro-services.
Qualification
Degree/Diploma in Computer Science, Engineering or related field and have previous experience as a DevOps Engineer.
AWS Certification will be a plus.
Experience of automation and provisioning approaches, using tools such as Terraform & Cloud Formation
Skillset Required
Solid experience within release management, infra architecture, CI&CD.
Highly goal driven and work well in fast paced environments.
Proven experience of using Jenkins, Unix Shell Commands, Container technology (Docker, Kubernetes),
Java Programming, Groovy Script, Git, Code Branching Strategy, Maven, Gradle, JIRA, ECS, OpenShift.
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KubernetesDockerAmazon Web Services (AWS)Searce is a niche’ Cloud Consulting business with futuristic tech DNA. We do new-age tech
to realise the “Next” in the “Now” for our Clients. We specialise in Cloud Data Engineering,
AI/Machine Learning and Advanced Cloud infra tech such as Anthos and Kubernetes. We
are one of the top & the fastest growing partners for Google Cloud and AWS globally with
over 2,500 clients successfully moved to cloud.
What we believe?
1. Best practices are overrated
○ Implementing best practices can only make one n ‘average’ .
2. Honesty and Transparency
○ We believe in naked truth. We do what we tell and tell what we do.
3. Client Partnership
○ Client - Vendor relationship: No. We partner with clients instead.
○ And our sales team comprises 100% of our clients.
How we work?
It’s all about being Happier first. And rest follows. Searce work culture is defined by
HAPPIER.
1. Humble: Happy people don’t carry ego around. We listen to understand; not to
respond.
2. Adaptable: We are comfortable with uncertainty. And we accept changes well. As
that’s what life's about.
3. Positive: We are super positive about work & life in general. We love to forget and
forgive. We don’t hold grudges. We don’t have time or adequate space for it.
4. Passionate: We are as passionate about the great street-food vendor across the
street as about Tesla’s new model and so on. Passion is what drives us to work and
makes us deliver the quality we deliver.
5. Innovative: Innovate or Die. We love to challenge the status quo.
6. Experimental: We encourage curiosity & making mistakes.
7. Responsible: Driven. Self motivated. Self governing teams. We own it.
Are you the one? Quick self-discovery test:
1. Love for cloud: When was the last time your dinner entailed an act on “How would
‘Jerry Seinfeld’ pitch Cloud platform & products to this prospect” and your friend did
the ‘Sheldon’ version of the same thing.
2. Passion for sales: When was the last time you went at a remote gas station while on
vacation, and ended up helping the gas station owner saasify his 7 gas stations
across other geographies.
3. Compassion for customers: You listen more than you speak. When you do speak,
people feel the need to listen.
4. Humor for life: When was the last time you told a concerned CEO, ‘If Elon Musk can
attempt to take humanity to Mars, why can’t we take your business to run on cloud ?
Your bucket of undertakings:
This position will be responsible to consult with clients and propose architectural solutions
to help move & improve infra from on-premise to cloud or help optimize cloud spend from
one public cloud to the other.
1. Be the first one to experiment on new age cloud offerings, help define the best
practise as a thought leader for cloud, automation & Dev-Ops, be a solution
visionary and technology expert across multiple channels.
2. Continually augment skills and learn new tech as the technology and client needs
evolve
3. Use your experience in Google cloud platform, AWS or Microsoft Azure to build
hybrid-cloud solutions for customers.
4. Provide leadership to project teams, and facilitate the definition of project
deliverables around core Cloud based technology and methods.
5. Define tracking mechanisms and ensure IT standards and methodology are met;
deliver quality results.
6. Participate in technical reviews of requirements, designs, code and other artifacts
7. Identify and keep abreast of new technical concepts in google cloud platform
8. Security, Risk and Compliance - Advise customers on best practices around access
management, network setup, regulatory compliance and related areas.
Accomplishment Set
● Passionate, persuasive, articulate Cloud professional capable of quickly establishing
interest and credibility
● Good business judgment, a comfortable, open communication style, and a
willingness and ability to work with customers and teams.
● Strong service attitude and a commitment to quality.
● Highly organised and efficient.
● Confident working with others to inspire a high-quality standard.
Education, Experience, etc.
1. Is Education overrated? Yes. We believe so. However there is no way to locate you
otherwise. So unfortunately we might have to look for a Bachelor's or Master's
degree in engineering from a reputed institute or you should be programming from
12. And the latter is better. We will find you faster if you specify the latter in some
manner. Not just degree, but we are not too thrilled by tech certifications too ... :)
2. To reiterate: Passion to tech-awesome, insatiable desire to learn the latest of the
new-age cloud tech, highly analytical aptitude and a strong ‘desire to deliver’ outlives
those fancy degrees!
3. 1 - 5 years of experience with at least 2 - 3 years of hands-on experience in Cloud
Computing (AWS/GCP/Azure) and IT operational experience in a global enterprise
environment.
4. Good analytical, communication, problem solving, and learning skills.
5. Knowledge on programming against cloud platforms such as Google Cloud Platf
Amazon Web Services (AWS)Your skills and experience should cover:
-
5+ years of experience with developing, deploying, and debugging solutions on the AWS platform using ALL AWS services such as S3, IAM, Lambda, API Gateway, RDS, Cognito, Cloudtrail, CodePipeline, Cloud Formation, Cloudwatch and WAF (Web Application Firewall).
-
Amazon Web Services (AWS) Certified Developer: Associate, is required; Amazon Web Services (AWS) DevOps Engineer: Professional, preferred.
-
5+ years of experience using one or more modern programming languages (Python, Node.js).
-
Hands-on experience migrating data to the AWS cloud platform
-
Experience with Scrum/Agile methodology.
-
Good understanding of core AWS services, uses, and basic AWS architecture best practices (including security and scalability)
-
Experience with AWS Data Storage Tools.
-
Experience in Configure and implement AWS tools such as CloudWatch, CloudTrail and direct system logs for monitoring.
-
Experience working with GIT, or similar tools.
-
Ability to communicate and represent AWS Recommendations and Standards.
The following areas are highly advantageous:
-
Experience with Docker
-
Experience with PostgreSQL database
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon