· Monitoring the entire customer service process.
· Resolving customer issues brought to your attention.
· Creating procedures and policies for effective customer service.
· Planning how to train customer support professionals.
· Standardizing the customer service delivery of an organization
· Tracking the work of every customer service representative in the team.
· Performing quality assurance surveys with customers.
· Conveying customers’ feedback to the team.
· Fixing appointments according to the convenience of clients and customers.
· Interacting with customers to determine whether they have a desirable and shareable experience.
· Helping every customer service professional improve.
· Possessing the knowledge and ability to improve customer service of the organization.
· Creating a pleasant work environment for customer service professionals.
Customer Service Executive Requirements
· A minimum of 0 to 1 year of experience as a customer service representative.
· Superior written and oral communication skills.
· Leadership skills to guide and improve a team.
· Data entry and basic computer skills.
· Knowledge about customer relationship management systems.
· Knowledge about the best mediation and conflict resolution tactics.
· Ability to empathize with customers.
· Utmost patience while dealing with angry and agitated customers.
· Ability to respect every customer.
· Fast and efficient problem-solving skills.
· Marathi ,Hindi & English(Basic) language
Shubham Vishwakarma
Full Stack Developer - Averlon
About Quadron iSolutions Pvt Ltd
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JavaMandatory skills
• Calypso, Java, SQL, Unix, Eclipse
• Awareness of Calypso Architecture (including engines, servers, build and deployment) – preferably V17 and
above
• Good understanding of the capital markets domain and awareness of FO/MO/BO functions
• Awareness of the pre-requisites and trade lifecycle for either Rates/Commodity/FX/Credit/Equity asset class
• Experience on Static and Reference data setup – LE, Books, SDI, Trade Filter, Static Data Filter, etc.
• Experience on workflow and workflow customizations for Trade/Messages/Transfers
• Experience on BO customizations – Messages, Reports, Scheduled Task, Task Station
• Experience on implementation for an interfacing application (custom/out-of-the-box) –
MarkitWire,Reuters,DTCC,Acadia,etc.
• Analysis, communication and estimation skills
• Good documentation and unit testing skills
• Ability to train resources
Job Description
Role: Sr. DevOps – Architect
Location: Bangalore
Who are we looking for?
A senior level DevOps consultant with deep DevOps related expertise. The Individual should be passionate about technology and demonstrate depth and breadth of expertise in similar roles and Enterprise Systems/Enterprise Architecture Frameworks;
Technical Skills:
• 8+ years of relevant DevOps /Operations/Development experience working under Agile DevOps culture on large scale distributed systems.
• Experience in building a DevOps platform in integrating DevOps tool chain using REST/SOAP/ESB technologies.
• Required hands on programming skills on developing automation modules using one of these scripting languages Python/Perl/Ruby/Bash
• Require hands on experience with public cloud such as AWS, Azure, Openstack, Pivotal Cloud Foundry etc though Azure experience is must.
• Experience in working more than one of the configuration management tools like Chef/Puppet/Ansible and building own cookbook/manifest is required.
• Experience with Docker and Kubernetes.
• Experience in Building CI/CD pipelines using any of the continuous integration tools like Jenkins, Bamboo etc.
• Experience with planning tools like Jira, Rally etc.
• Hands on experience on continuous integration and build tools like (Jenkins, Bamboo, CruiseControl etc.) along with version control system like (GIT, SVN, GITHUB, TFS etc.), build automation tools like Maven/Gradle/ANT and dependency management tools like Artifactory/Nexus.
• Experience with more than one deployment automation tools like IBM urban code, CA automic, XL Deploy etc.
• Experience on setting up and managing DevOps tools on Repository, Monitoring, Log Analysis etc. using tools like (New Relic, Splunk, App Dynamics etc.)
• Understanding of Applications, Networking and Open source tools.
• Experience on security side of DevOps i.e. DevSecOps
• Good to have understanding of Micro services architecture.
• Experience working with remote/offshore teams is a huge plus
• Experience in building a Dashboard based on latest JS technologies like NodeJS
• Experience with NoSQL database like MongoDB
• Experience in working with REST APIs
• Experience with tools like NPM, Gulp
Process Skills:
• Ability in performing rapid assessments of clients’ internal technology landscape and targeting use cases and deployment targets
• Develop and create program blueprint, case study, supporting technical documentations for DevOps to be commercialized and duplicate work across different business customers
• Compile, deliver, and evangelize roadmaps that guide the evolution of services
• Grasp and communicate big-picture enterprise-wide issues to team
• Experience working in an Agile / Scrum / SAFe environment preferred
Behavioral Skills :
• Should have directly worked on creating enterprise level operating models, architecture options
• Model as-is and to-be architectures based on business requirements
• Good communication & presentation skills
• Self-driven + Disciplined + Organized + Result Oriented + Focused & Passionate about work
• Flexible for short term travel
Primary Duties / Responsibilities:
• Build Automations and modules for DevOps platform
• Build integrations between various DevOps tools
• Interface with another teams to provide support and understand the overall vision of the transformation platform.
• Understand the customer deployment scenarios, and Continuously improve and update the platform based on agile requirements.
• Preparing HLDs and LLDs.
• Presenting status to leadership and key stakeholders at regular intervals
Qualification:
• Somebody who has at least 12+ years of work experience in software development.
• 5+ years industry experience in DevOps architecture related to Continuous Integration/Delivery solutions, Platform Automation including technology consulting experience
• Education qualification: B.Tech, BE, BCA, MCA, M. Tech or equivalent technical degree from a reputed college
Kubernetes
DockerRequired Skills
• Automation is a part of your daily functions, so thorough familiarity with Unix Bourne shell scripting and Python is a critical survival skill.
• Integration and maintenance of automated tools
• Strong analytical and problem-solving skills
• Working experience in source control tools such as GIT/Github/Gitlab/TFS
• Have experience with modern virtualization technologies (Docker, KVM, AWS, OpenStack, or any orchestration platforms)
• Automation of deployment, customization, upgrades, and monitoring through modern DevOps tools (Ansible, Kubernetes, OpenShift, etc) • Advanced Linux admin experience
• Using Jenkins or similar tools
• Deep understanding of Container orchestration(Preferably Kubernetes )
• Strong knowledge of Object Storage(Preferably Cept on Rook)
• Experience in installing, managing & tuning microservices environments using Kubernetes & Docker both on-premise and on the cloud.
• Experience in deploying and managing spring boot applications.
• Experience in deploying and managing Python applications using Django, FastAPI, Flask.
• Experience in deploying machine learning pipelines/data pipelines using Airflow/Kubeflow /Mlflow.
• Experience in web server and reverse Proxy like Nginx, Apache Server, HAproxy
• Experience in monitoring tools like Prometheus, Grafana.
• Experience in provisioning & maintaining SQL/NoSQL databases.
Desired Skills
• Configuration software: Ansible
• Excellent communication and collaboration skills
• Good experience on Networking Technologies like a Load balancer, ACL, Firewall, VIP, DNS
• Programmatic experience with AWS, DO, or GCP storage & machine images
• Experience on various Linux distributions
• Knowledge of Azure DevOps Server
• Docker management and troubleshooting
• Familiarity with micro-services and RESTful systems
• AWS / GCP / Azure certification
• Interact with the Engineering for supporting/maintaining/designing backend infrastructure for product support
• Create fully automated global cloud infrastructure that spans multiple regions.
• Great learning attitude to the newest technology and a Team player
DockerKubernetes
Amazon Web Services (AWS)Intuitive is the fastest growing top-tier Cloud Solutions and Services company supporting Global Enterprise Customer across Americas, Europe and Middle East.
Intuitive is looking for highly talented hands-on Cloud Infrastructure Architects to help accelerate our growing Professional Services consulting Cloud & DevOps practice. This is an excellent opportunity to join Intuitive’ s global world class technology teams, working with some of the best and brightest engineers while also developing your skills and furthering your career working with some of the largest customers.
Job Description:- Integrate gates into CI/CD pipeline and push all flaws/issues to developers IDE (as far left as possible) - ideally in code repo but required by the time code is in the artifact repository.
- Demonstrable experience in Containerization-Docker and orchestration (Kubernetes)
- Experience withsetting up self-managed Kubernetes clusters without using any managed cloud offerings like EKS
- Experience working withAWS - Managing AWS services - EC2, S3, Cloudfront, VPC, SNS, Lambda, AWS Autoscaling, AWS IAM, RDS, EBS, Kinesis, SQS, DynamoDB, Elastic Cache, Redshift, Cloudwatch, Amazon Inspector.
- Familiarity withLinux and UNIX systems (e.g. CentOS, RedHat) and command line system administration such as Bash, VIM, SSH.
- Hands on experience in configuration management of server farms (using tools such asPuppet, Chef, Ansible, etc.,).
- Demonstrated understanding of ITIL methodologies, ITIL v3 or v4 certification
- Kubernetes CKA or CKAD certification nice to have
Excellent communication skills
Open to work on EST time zone
DockerKubernetesAmazon Web Services (AWS)Implementing various development, testing, automation tools, and IT infrastructure
Planning the team structure, activities, and involvement in project management activities.
Managing stakeholders and external interfaces
Setting up tools and required infrastructure
Defining and setting development, test, release, update, and support processes for DevOps operation
Have the technical skill to review, verify, and validate the software code developed in the project.
Troubleshooting techniques and fixing the code bugs
Monitoring the processes during the entire lifecycle for its adherence and updating or creating new processes for improvement and minimizing the wastage
Encouraging and building automated processes wherever possible
Identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management
Incidence management and root cause analysis
Coordination and communication within the team and with customers
Selecting and deploying appropriate CI/CD tools
Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline (CI/CD Pipeline)
Mentoring and guiding the team members
Monitoring and measuring customer experience and KPIs
Managing periodic reporting on the progress to the management and the customer
FlutterKubernetesDockerAmazon Web Services (AWS)Amazon Web Services (AWS)We are looking for an experienced DevOps engineer that will help our team establish DevOps practice. You will work closely with the technical lead to identify and establish DevOps practices in the company. You will also help us build scalable, efficient cloud infrastructure. You’ll implement monitoring for automated system health checks. Lastly, you’ll build our CI pipeline, and train and guide the team in DevOps practices.
Responsibilities
- Deployment, automation, management, and maintenance of production systems.
- Ensuring availability, performance, security, and scalability of production systems.
- Evaluation of new technology alternatives and vendor products.
- System troubleshooting and problem resolution across various application domains and platforms.
- Providing recommendations for architecture and process improvements.
- Definition and deployment of systems for metrics, logging, and monitoring on the AWS
platform.
- Manage the establishment and configuration of SaaS infrastructure in an agile way
by storing infrastructure as code and employing automated configuration management tools with a goal to be able to re-provision environments at any point in time.
- Be accountable for proper backup and disaster recovery procedures.
- Drive operational cost reductions through service optimizations and demand-based
auto-scaling.
- Have on-call responsibilities.
- Perform root cause analysis for production errors
- Uses open source technologies and tools to accomplish specific use cases encountered
within the project.
- Uses coding languages or scripting methodologies to solve a problem with a custom workflow.
Requirements
- Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
- Prior experience as a software developer in a couple of high-level programming
languages.
- Extensive experience in any Javascript-based framework since we will be deploying services to NodeJS on AWS Lambda (Serverless)
- Strong Linux system administration background.
- Ability to present and communicate the architecture in a visual form.
- Strong knowledge of AWS (e.g. IAM, EC2, VPC, ELB, ALB, Autoscaling, Lambda, NAT
gateway, DynamoDB)
- Experience maintaining and deploying highly-available, fault-tolerant systems at scale (~
1 Lakh users a day)
- A drive towards automating repetitive tasks (e.g. scripting via Bash, Python, Ruby, etc)
- Expertise with Git
- Experience implementing CI/CD (e.g. Jenkins, TravisCI)
- Strong experience with databases such as MySQL, NoSQL, Elasticsearch, Redis and/or
Mongo.
- Stellar troubleshooting skills with the ability to spot issues before they become problems.
- Current with industry trends, IT ops and industry best practices, and able to identify the
ones we should implement.
- Time and project management skills, with the capability to prioritize and multitask as
needed.
- Azure Devops - Working experience in Azure yaml pipelines. (Note – Some say they worked in yaml but it’s for Jenkins and not Azure devops)
- Azure – Infrastructure automation using Terraform/ARM templates. (Note – Some say that they worked in terraform but it’s for AWS and not Azure). Please confirm Terraform for Azure infrastructure automation.
- Powershell scripting to automate and deploy .Net applications.
PythonAmazon Web Services (AWS)DockerRadical is a platform connecting data, medicine and people -- through machine learning, and usable, performant products. Software has never been the strong suit of the medical industry -- and we are changing that. We believe that the same sophistication and performance that powers our daily needs through millions of consumer applications -- be it your grocery, your food delivery or your movie tickets -- when applied to healthcare, has a massive potential to transform the industry, and positively impact lives of patients and doctors. Radical works with some of the largest hospitals and public health programmes in India, and has a growing footprint both inside the country and abroad.
As a DevOps Engineer at Radical, you will:
Work closely with all stakeholders in the healthcare ecosystem - patients, doctors, paramedics and administrators - to conceptualise and bring to life the ideal set of products that add value to their time
Work alongside Software Developers and ML Engineers to solve problems and assist in architecture design
Work on systems which have an extraordinary emphasis on capturing data that can help build better workflows, algorithms and tools
Work on high performance systems that deal with several million transactions, multi-modal data and large datasets, with a close attention to detail
We’re looking for someone who has:
Familiarity and experience with writing working, well-documented and well-tested scripts, Dockerfiles, Puppet/Ansible/Chef/Terraform scripts.
Proficiency with scripting languages like Python and Bash.
Knowledge of systems deployment and maintainence, including setting up CI/CD and working alongside Software Developers, monitoring logs, dashboards, etc.
Experience integrating with a wide variety of external tools and services
Experience navigating AWS and leveraging appropriate services and technologies rather than DIY solutions (such as hosting an application directly on EC2 vs containerisation, or an Elastic Beanstalk)
It’s not essential, but great if you have:
An established track record of deploying and maintaining systems.
Experience with microservices and decomposition of monolithic architectures
Proficiency in automated tests.
Proficiency with the linux ecosystem
Experience in deploying systems to production on cloud platforms such as AWS
The position is open now, and we are onboarding immediately.
Please write to us with an updated resume, and one thing you would like us to see as part of your application. This one thing can be anything that you think makes you stand apart among candidates.
Radical is based out of Delhi NCR, India, and we look forward to working with you!
We're looking for people who may not know all the answers, but are obsessive about finding them, and take pride in the code that they write. We are more interested in the ability to learn fast, think rigorously and for people who aren’t afraid to challenge assumptions, and take large bets -- only to work hard and prove themselves correct. You're encouraged to apply even if your experience doesn't precisely match the job description. Join us.
Java
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon