cutomer support executive

Location: Malleshwaram/MG Road

Work: Initially Onsite and later Hybrid

We are committed to becoming a true DevOps house and want your help. The role will

require close liaison with development and test teams to increase effectiveness of

current dev processes. Participation in an out-of-hours emergency support rotationally

will be required. You will be shaping the way that we use our DevOps tools and

innovating to deliver business value and improve the cadence of the entire dev team.

Required Skills:

Good knowledge of Amazon Web Services suite (EC2, ECS, Loadbalancing, VPC,

S3, RDS, Lambda, Cloudwatch, IAM etc)

• Hands on knowledge on container orchestration tools – Must have: AWS ECS and Good to have: AWS EKS

• Good knowledge on creating and maintaining the infrastructure as code using Terraform

• Solid experience with CI-CD tools like Jenkins, git and Ansible

• Working experience on supporting Microservices (Deploying, maintaining and

monitoring Java web-based production applications using docker container)

• Strong knowledge on debugging production issues across the services and

technology stack and application monitoring (we use Splunk & Cloudwatch)

• Experience with software build tools (maven, and node)

• Experience with scripting and automation languages (Bash, groovy,

JavaScript, python)

• Experience with Linux administration and CVEs scan - Amz Linux, Ubuntu

• 4+ years in AWS DevOps Engineer

Optional skills:

• Oracle/SQL database maintenance experience

• Elastic Search

• Serverless/container based approach

• Automated testing of infrastructure deployments

• Experience of performance testing & JVM tuning

• Experience of a high-volume distributed eCommerce environment

• Experience working closely with Agile development teams

• Familiarity with load testing tools & process

• Experience with nginx, tomcat and apache

• Experience with Cloudflare

Personal attributes

The successful candidate will be comfortable working autonomously and

independently.

They will be keen to bring an entire team to the next level of delivering business value.

A proactive approach to problem

🚀 Hiring: Azure DevOps Engineer – Immediate Joiners Only! 🚀

📍 Location: Pune (Hybrid)

💼 Experience: 5+ Years

🕒 Mode of Work: Hybrid

Are you a proactive and skilled Azure DevOps Engineer looking for your next challenge? We are hiring immediate joiners to join our dynamic team! If you are passionate about CI/CD, cloud automation, and SRE best practices, we want to hear from you.

🔹 Key Skills Required:

✅ Cloud Expertise: Proficiency in any cloud (Azure preferred)

✅ CI/CD Pipelines: Hands-on experience in designing and managing pipelines

✅ Containers & IaC: Strong knowledge of Docker, Terraform, Kubernetes

✅ Incident Management: Quick issue resolution and RCA

✅ SRE & Observability: Experience with SLI/SLO/SLA, monitoring, tracing, logging

✅ Programming: Proficiency in Python, Golang

✅ Performance Optimization: Identifying and resolving system bottlenecks

  Job Description:

We are looking to recruit engineers with zeal to learn cloud solutions using Amazon Web Services (AWS). We\'ll prefer an engineer who is passionate about AWS Cloud technology, passionate about helping customers succeed, passionate about quality and truly enjoys what they do. The qualified candidate for AWS Cloud Engineer position is someone who has a can-do attitude and is an innovative thinker.

• Be a hands on with responsibilities for the installation, configuration, and ongoing management of Linux based solutions on AWS for our clients.
• Responsible for creating and managing Autoscaling EC2 instances using VPCs, Elastic Load Balancers, and other services across multiple availability zones to build resilient, scalable and failsafe cloud solutions.
• Familiarity with other AWS services such as CloudFront, ALB, EC2, RDS, Route 53 etc. desirable.
• Working Knowledge of RDS, Dynamo DB, Guard Duty, WAF, Multi tier architecture.
• Proficient in working on Git, CI CD Pipelined, AWS Devops, Git, Bit Bucket, Ansible.
• Proficient in working on Docker Engine, Containers, Kubernetes .
• Expertise in Migration workload to AWS from different cloud providers
• Should be versatile in problem solving and resolve complex issues ranging from OS and application faults to creatively improving solution design
• Should be ready to work in rotation on a 24x7 schedule, and be available on call at other times due to the critical nature of the role
• Fault finding, analysis and of logging information for reporting of performance exceptions
• Deployment, automation, management, and maintenance of AWS cloud-based production system.
• Ensuring availability, performance, security, and scalability of AWS production systems.
• Management of creation, release, and configuration of production systems.
• Evaluation of new technology alternatives and vendor products.
• System troubleshooting and problem resolution across various application domains and platforms.
• Pre-production acceptance testing for quality assurance.
• Provision of critical system security by leveraging best practices and prolific cloud security solutions.
• Providing recommendations for architecture and process improvements.
• Definition and deployment of systems for metrics, logging, and monitoring on AWS platform.
• Designing, maintenance and management of tools for automation of different operational processes.

Desired Candidate Profile

o    Customer oriented personality with good communication skills, who is able to articulate and communicate very effectively verbally as well as in written communications.

o    Be a team player that collaborates and shares experience and expertise with the rest of the team.

o    Understands database system such as MSSQL, Mongo DB, MySQL, MariaDB, Dynamo DB, RDS.

o    Understands Web Servers such as Apache, Ningx.

o    Must be RHEL certified.

o    In depth knowledge of Linux Commands and Services.

o    Efficiency enough to manage all internet applications inclusive FTP, SFTP, Ningx Apache, MySQL, PHP.

o    Good communication skill.

o    Atleast 3-7 Years of experience in AWS and Devops.

  Company Profile:

i2k2 Networks is a trusted name in the IT cloud hosting services industry. We help enterprises with cloud migration, cost optimization, support, and fully managed services which helps them to move faster and scale with lower IT costs. i2k2 Networks offers a complete range of cutting-edge solution that drives the Internet-powered business modules. We excel in:

  - Managed IT Services

  - Dedicated Web Servers Hosting

  - Cloud Solutions

  - Email Solutions

  - Enterprise Services

  - Round the clock Technical Support

   https://www.i2k2.com/">https://www.i2k2.com/

   Regards

   Nidhi Kohli

   i2k2 Networks Pvt Ltd.

   AM - Talent Acquisition

Responsibilities:

- Design, implement, and maintain cloud infrastructure solutions on Microsoft Azure, with a focus on scalability, security, and cost optimization.

- Collaborate with development teams to streamline the deployment process, ensuring smooth and efficient delivery of software applications.

- Develop and maintain CI/CD pipelines using tools like Azure DevOps, Jenkins, or GitLab CI to automate build, test, and deployment processes.

- Utilize infrastructure-as-code (IaC) principles to create and manage infrastructure deployments using Terraform, ARM templates, or similar tools.

- Manage and monitor containerized applications using Azure Kubernetes Service (AKS) or other container orchestration platforms.

- Implement and maintain monitoring, logging, and alerting solutions for cloud-based infrastructure and applications.

- Troubleshoot and resolve infrastructure and deployment issues, working closely with development and operations teams.

- Ensure high availability, performance, and security of cloud infrastructure and applications.

- Stay up-to-date with the latest industry trends and best practices in cloud infrastructure, DevOps, and automation.

Requirements:

- Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent work experience).

- Minimum of four years of proven experience working as a DevOps Engineer or similar role, with a focus on cloud infrastructure and deployment automation.

- Strong expertise in Microsoft Azure services, including but not limited to Azure Virtual Machines, Azure App Service, Azure Storage, Azure Networking, Azure Security, and Azure Monitor.

- Proficiency in infrastructure-as-code (IaC) tools such as Terraform or ARM templates.

- Hands-on experience with containerization and orchestration platforms, preferably Azure Kubernetes Service (AKS) or Docker Swarm.

- Solid understanding of CI/CD principles and experience with relevant tools such as Azure DevOps, Jenkins, or GitLab CI.

- Experience with scripting languages like PowerShell, Bash, or Python for automation tasks.

- Strong problem-solving and troubleshooting skills with a proactive and analytical mindset.

- Excellent communication and collaboration skills, with the ability to work effectively in a team environment.

- Azure certifications (e.g., Azure Administrator, Azure DevOps Engineer, Azure Solutions Architect) are a plus.

**THIS IS A 100% WORK FROM OFFICE ROLE**

We are looking for an experienced DevOps engineer that will help our team establish DevOps practice. You will work closely with the technical lead to identify and establish DevOps practices in the company.
You will help us build scalable, efficient cloud infrastructure. You’ll implement monitoring for automated system health checks. Lastly, you’ll build our CI pipeline, and train and guide the team in DevOps practices.

ROLE and RESPONSIBILITIES:

• Understanding customer requirements and project KPIs
• Implementing various development, testing, automation tools, and IT infrastructure
• Planning the team structure, activities, and involvement in project management
activities.
• Managing stakeholders and external interfaces
• Setting up tools and required infrastructure
• Defining and setting development, test, release, update, and support processes for
DevOps operation
• Have the technical skill to review, verify, and validate the software code developed in
the project.
• Troubleshooting techniques and fixing the code bugs
• Monitoring the processes during the entire lifecycle for its adherence and updating or
creating new processes for improvement and minimizing the wastage
• Encouraging and building automated processes wherever possible
• Identifying and deploying cybersecurity measures by continuously performing
vulnerability assessment and risk management
• Incidence management and root cause analysis
• Coordination and communication within the team and with customers
• Selecting and deploying appropriate CI/CD tools
• Strive for continuous improvement and build continuous integration, continuous
development, and constant deployment pipeline (CI/CD Pipeline)
• Mentoring and guiding the team members
• Monitoring and measuring customer experience and KPIs
• Managing periodic reporting on the progress to the management and the customer

Essential Skills and Experience Technical Skills

• Proven 3+years of experience as DevOps
• A bachelor’s degree or higher qualification in computer science
• The ability to code and script in multiple languages and automation frameworks
like Python, C#, Java, Perl, Ruby, SQL Server, NoSQL, and MySQL
• An understanding of the best security practices and automating security testing and
updating in the CI/CD (continuous integration, continuous deployment) pipelines
• An ability to conveniently deploy monitoring and logging infrastructure using tools.
• Proficiency in container frameworks
• Mastery in the use of infrastructure automation toolsets like Terraform, Ansible, and command line interfaces for Microsoft Azure, Amazon AWS, and other cloud platforms
• Certification in Cloud Security
• An understanding of various operating systems
• A strong focus on automation and agile development
• Excellent communication and interpersonal skills
• An ability to work in a fast-paced environment and handle multiple projects
simultaneously

OTHER INFORMATION

The DevOps Engineer will also be expected to demonstrate their commitment:
• to gedu values and regulations, including equal opportunities policy.
• the gedu’s Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of gedu’s Environmental Policy.
• to their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus.

Hands on Experience with Linux administration

Experience using Python or Shell scripting (for Automation) 

Hands-on experience with Implementation of CI/CD Processes 

Experience working  with one cloud platforms (AWS or Azure or Google) 

Experience working with configuration management tools such as Ansible & Chef 

Experience working with  Containerization tool Docker.

Experience working with Container Orchestration tool Kubernetes.

Experience in source Control Management including SVN and/or Bitbucket

& GitHub

Experience with setup & management of monitoring tools like Nagios, Sensu & Prometheus or any other popular tools 

Hands-on experience in Linux, Scripting Language & AWS is mandatory

Troubleshoot and Triage development, Production issues

At Karza technologies, we take pride in building one of the most comprehensive digital onboarding & due-diligence platforms by profiling millions of entities and trillions of associations amongst them using data collated from more than 700 publicly available government sources. Primarily in the B2B Fintech Enterprise space, we are headquartered in Mumbai in Lower Parel with 100+ strong workforce. We are truly furthering the cause of Digital India by providing the entire BFSI ecosystem with tech products and services that aid onboarding customers, automating processes and mitigating risks seamlessly, in real-time and at fraction of the current cost.

A few recognitions:

• Recognized as Top25 startups in India to work with 2019 by LinkedIn
• Winner of HDFC Bank's Digital Innovation Summit 2020
• Super Winners (Won every category) at Tecnoviti 2020 by Banking Frontiers
• Winner of Amazon AI Award 2019 for Fintech
• Winner of FinTech Spot Pitches at Fintegrate Zone 2018 held at BSE
• Winner of FinShare 2018 challenge held by ShareKhan
• Only startup in Yes Bank Global Fintech Accelerator to win the account during the Cohort
• 2nd place Citi India FinTech Challenge 2018 by Citibank
• Top 3 in Viacom18's Startup Engagement Programme VStEP

What your average day would look like:

• Deploy and maintain mission-critical information extraction, analysis, and management systems
• Manage low cost, scalable streaming data pipelines
• Provide direct and responsive support for urgent production issues
• Contribute ideas towards secure and reliable Cloud architecture
• Use open source technologies and tools to accomplish specific use cases encountered within the project
• Use coding languages or scripting methodologies to solve automation problems
• Collaborate with others on the project to brainstorm about the best way to tackle a complex infrastructure, security, or deployment problem
• Identify processes and practices to streamline development & deployment to minimize downtime and maximize turnaround time

What you need to work with us:

• Proficiency in at least one of the general-purpose programming languages like Python, Java, etc.
• Experience in managing the IAAS and PAAS components on popular public Cloud Service Providers like AWS, Azure, GCP etc.
• Proficiency in Unix Operating systems and comfortable with Networking concepts
• Experience with developing/deploying a scalable system
• Experience with the Distributed Database & Message Queues (like Cassandra, ElasticSearch, MongoDB, Kafka, etc.)
• Experience in managing Hadoop clusters
• Understanding of containers and have managed them in production using container orchestration services.
• Solid understanding of data structures and algorithms.
• Applied exposure to continuous delivery pipelines (CI/CD).
• Keen interest and proven track record in automation and cost optimization.

Experience:

• 1-4 years of relevant experience
• BE in Computer Science / Information Technology 

• Degree in Computer Science or related discipline.
• AWS Certified Solutions Architect certification required
• 5+ years of architecture, design, implementation, and support of highly complex solutions (i.e. having an architectural sense for ensuring security and compliance, availability, reliability, etc.)
• Deep technical experience in serverless AWS infrastructure
• Understanding of cloud automation and orchestration tools and techniques including git, terraform, ARM or equivalent
• Create Technical Design documents, understand technical designs and translate into the application requirements.
• Exercise independent judgment in evaluating alternative technical solutions
• Participate in code and design review process
• Write unit test cases for quality check of the deliverables
• Ability to work closely with others in a team environment as well as independently
• Proven ability to problem solve and troubleshoot
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
• Excellent English communication skills are required

We are looking for a Solution Architect with at least 5 years’ experience working on the following to join our growing team:

• AWS
• Postgresql
• EC2 on AWS
• Cognito
• and most importantly Serverless

You will need a strong technical AWS background focused on architecting on serverless (eg Lambda) AWS infrastructure.