· Monitoring the entire customer service process.(US Process)
· Resolving customer issues brought to your attention.
· Creating procedures and policies for effective customer service.
· Planning how to train customer support professionals.
· Standardizing the customer service delivery of an organization
· Tracking the work of every customer service representative in the team.
· Performing quality assurance surveys with customers.
· Conveying customers’ feedback to the team.
· Fixing appointments according to the convenience of clients and customers.
· Interacting with customers to determine whether they have a desirable and shareable experience.
· Helping every customer service professional improve.
· Possessing the knowledge and ability to improve customer service of the organization.
· Creating a pleasant work environment for customer service professionals.
Customer Service Executive Requirements
· A minimum of 0 to 1.5 year of experience as a customer service representative.
· Superior written and oral communication skills.
· Leadership skills to guide and improve a team.
· Data entry and basic computer skills.
· Knowledge about customer relationship management systems.
· Knowledge about the best mediation and conflict resolution tactics.
· Ability to empathize with customers.
· Utmost patience while dealing with angry and agitated customers.
· Ability to respect every customer.
· Fast and efficient problem-solving skills.
· English should be fluent
Shubham Vishwakarma
Full Stack Developer - Averlon
About Quadron iSolutions Pvt Ltd
About
Company social profiles
Similar jobs
Python
KubernetesRole Overview:
Virtana is looking for a Senior DevOps Engineer to join our R&D Infrastructure team. In this role, you won't just follow conventions — you'll help redefine them. You will own the architecture, build, and day-to-day operations of the GCP-based cloud platform that powers Virtana's SaaS products and the AI-driven observability experience our Global 2000 customers depend on. This is a hands-on senior individual contributor role with meaningful technical leadership scope, working alongside engineers and architects on a unified observability platform.
Work Location: Pune
Job Type: Hybrid
Role Responsibilities:
- GCP Cloud Operations: Develop, deploy, operate, and support production cloud infrastructure primarily on GCP — leveraging GKE, BigTable, BigQuery, Dataflow, Cloud Storage, IAM, and core networking services.
- Reliability & SLAs: Ensure production systems are running at all times with multiple levels of redundancy to meet committed SLAs; lead incident response, root cause analysis, and post-incident reviews.
- Build & Release Automation: Design, implement, and continuously improve scalable CI/CD pipelines and test frameworks leveraged by QA and development teams across the company.
- Infrastructure as Code: Manage large-scale, repeatable deployments using Terraform, Ansible, Puppet, or SaltStack; champion Git-based workflows and version control standards for distributed engineering teams.
- Security & Availability: Maintain the ongoing maintenance, security, patching, and availability of services in line with tight operations, security, and procedural models.
- Monitoring & Alerting: Plan and deliver high-value monitoring and alerting features to support operations, support, and customer-facing reliability — eating our own dog food with the Virtana Platform wherever possible.
- Capacity & Cost: Forecast capacity, plan upgrades, patches, and migrations, and drive cloud cost efficiency across hybrid and multi-cloud environments.
- Cross-Functional Partnership: Work with development, operations, and support personnel to identify, isolate, and diagnose issues; handle support escalations and drive permanent fixes.
Required Qualifications:
- Bachelor's degree in Computer Science / Engineering or equivalent relevant experience.
- 5–7 years of professional hands-on DevOps / SRE experience supporting production cloud environments.
- Strong, demonstrable production experience on GCP — including GKE, BigTable, BigQuery, Dataflow, IAM, and core GCP networking services.
- Deep, hands-on expertise with container orchestration (Kubernetes) and Docker in production.
- Advanced proficiency with at least one infrastructure-as-code / configuration management tool: Terraform, Ansible, Puppet, or SaltStack.
- Solid understanding of networking, firewalls, load balancers, DNS, and database operations.
- Strong working knowledge of Git-based workflows and version control standards for distributed engineering teams.
- Comfort operating hybrid environments that include both Linux and Windows ecosystems.
- Excellent verbal and written communication skills, with the ability to explain highly technical topics to both technical and non-technical audiences.
- Self-motivated, detail-oriented, and able to work both independently and within a globally distributed team.
Good to Have:
- Strong scripting skills and a demonstrated ability to automate operational toil — Python preferred; Bash, Go, or Groovy a plus.
- Hands-on experience designing and operating CI/CD pipelines with Jenkins (Spinnaker, GitHub Actions, or GitLab CI also welcome).
- Exposure to AWS or other public clouds in addition to GCP.
- Experience operating SaaS platforms built on microservices architectures.
About the Role
We are seeking motivated DevOps Interns to join our team remotely for a 3-month internship. This internship provides hands-on experience with cloud platforms, CI/CD pipelines, and automation tools. While this is an unpaid internship, interns who successfully complete the program will receive a Completion Certificate and a Letter of Recommendation.
Responsibilities
- Assist in setting up and managing CI/CD pipelines.
- Work with cloud infrastructure (AWS, Azure, or Google Cloud).
- Support deployment, monitoring, and scaling of applications.
- Automate routine operational tasks using scripts and tools.
- Collaborate with developers to improve build and release processes.
- Help maintain system reliability, security, and performance.
- Document workflows, configurations, and best practices.
Requirements
- Basic understanding of Linux/Unix systems and shell scripting.
- Familiarity with version control (Git/GitHub).
- Knowledge of CI/CD tools (Jenkins, GitHub Actions, GitLab CI, or similar).
- Exposure to containerization tools like Docker (Kubernetes knowledge is a plus).
- Understanding of cloud services (AWS, Azure, or GCP preferred).
- Problem-solving skills and willingness to learn quickly.
- Ability to work independently in a remote setup.
What You’ll Gain
- Real-world exposure to DevOps tools and workflows.
- Mentorship and guidance from experienced engineers.
- Completion Certificate after the internship.
- Letter of Recommendation based on performance.
- Opportunity to strengthen your resume and portfolio.
Internship Details
- Duration: 3 months
- Location: Remote (Work from Home)
- Stipend: Unpaid
- Perks: Completion Certificate + Letter of Recommendation
JenkinsJob Title : Senior DevOps Engineer
Experience : 5+ Years
Location : Gurgaon, Sector 39
About the Role :
We are seeking an experienced Senior DevOps Engineer to lead our DevOps practices, manage a small team, and build functional, scalable systems that enhance customer experience. You will be responsible for deployments, automation, troubleshooting, integrations, monitoring, and team mentoring while ensuring secure and efficient operations.
Mandatory Skills :
Linux Administration, Shell Scripting, CI/CD (Jenkins), Git/GitHub, Docker, Kubernetes, AWS, Ansible, Database Administration (MariaDB/MySQL/MongoDB), Apache httpd/Tomcat, HAProxy, Nagios, Keepalived, Monitoring/Logging/Alerting, and On-premise Server Management.
Key Responsibilities :
- Implement and manage integrations as per business and customer needs.
- Deploy product updates, fixes, and enhancements.
- Provide Level 2 technical support and resolve production issues.
- Build tools to reduce errors and improve system performance.
- Develop scripts and automation for CI/CD, monitoring, and visualization.
- Perform root cause analysis of incidents and implement long-term fixes.
- Ensure robust monitoring, logging, and alerting systems are in place.
- Manage on-premise servers and ensure smooth deployments.
- Collaborate with development teams for system integration.
- Mentor and guide a team of 3 to 4 engineers.
Required Qualifications & Experience :
- Bachelor’s degree in Computer Science, Software Engineering, IT, or related field (Master’s preferred).
- 5+ years of experience in DevOps engineering with team management exposure.
- Strong expertise in:
- Linux Administration & Shell Scripting
- CI/CD pipelines (Jenkins or similar)
- Git/GitHub, branching, and code repository standards
- Docker, Kubernetes, AWS, Ansible
- Database administration (MariaDB, MySQL, MongoDB)
- Web servers (Apache httpd, Apache Tomcat)
- Networking & Load Balancing tools (HAProxy, Keepalived)
- Monitoring & alerting tools (Nagios, logging frameworks)
- On-premise server management
- Strong debugging, automation, and system troubleshooting skills.
- Knowledge of security best practices including data encryption.
Personal Attributes :
- Excellent problem-solving and analytical skills.
- Strong communication and leadership abilities.
- Detail-oriented with a focus on reliability and performance.
- Ability to mentor juniors and collaborate with cross-functional teams.
- Keen interest in emerging DevOps and cloud trends.
Amazon Web Services (AWS)
GitHubJob Summary:
We are seeking a DevOps Engineer (AWS) with deep expertise in Terraform, Atlantis, and large-scale multi-cloud environments (200–300+ accounts/subscriptions). This is a client-facing consulting role, responsible for designing and governing secure, scalable infrastructure and CI/CD platforms across enterprise environments.
This role goes beyond implementation, you will define standards, governance models, and automation frameworks for large organizations operating at scale.
Key Responsibilities:
Cloud Platforms / AWS Expertise
- AWS (Expert) – Organizations, IAM, VPC, Security services
- Strong hands-on experience with AWS Service Catalog to design, publish, and manage standardized, secure infrastructure products across multi-account AWS environments
- Proven ability to enforce governance, compliance, and cost controls by integrating Service Catalog with IAM, SCPs, and CI/CD pipelines
- Experience with Azure or GCP (multi-cloud exposure required) Enterprise DevSecOps Architecture
- Architect and standardize end-to-end DevSecOps platforms
- Design secure, scalable CI/CD pipelines using Jenkins & GitHub Actions
- Embed security gates (SAST, DAST, SCA, container security) into pipelines
- Define reusable pipeline templates across multiple teams/business units Terraform + Atlantis (Must-Have, Core Focus)
- Design and manage large-scale Terraform architecture across 200–300+ cloud accounts
- Implement Terraform modules, remote backends, and state isolation strategies
- Build and manage Atlantis workflows for automated Terraform plan/apply
- Enforce:Code reviews & approvals for infra changes Policy-as-code (OPA / Sentinel)
- Drift detection & remediation
Multi-Cloud Architecture (AWS + Azure/GCP)
- Architect multi-cloud landing zones and governance frameworks
- Manage large account structures:
- AWS Organizations (multi-account strategy) Azure Management Groups / Subscriptions
- Implement:Network segmentation (VPC/VNet design) Identity federation (SSO, IAM, RBAC) Cross-account access models
- Ensure high availability, scalability, and cost optimization Security & Compliance at Scale
- Implement DevSecOps controls aligned with SOC 2, PCI-DSS, GDPR
- Integrate tools like: JFrog Xray (SCA) SonarQube (SAST) Trivy / Prisma / Wiz (container & cloud security)
- Build policy-as-code frameworks for compliance enforcement
- Automate evidence collection for audits
Artifact & Dependency Management
- Architect secure artifact lifecycle using JFrog Artifactory
- Implement access control, immutability, and vulnerability scanning
- Standardize dependency management across teams Observability & Reliability
- Implement centralized logging/monitoring:
- CloudWatch, ELK, Prometheus/Grafana
- Define SLOs/SLIs for platform reliability
- Reduce MTTR via automation and alerting
Consulting & Leadership
- Act as a trusted advisor to enterprise clients
- Lead architecture discussions and DevSecOps transformation programs
- Mentor teams and enforce engineering best practices
- Drive platform adoption across multiple business units
Required Skills:
Infrastructure as Code (Core)
- Terraform (Expert level)
- Atlantis (Hands-on implementation at scale)
- Strong experience with multi-account architecture (200–300+ accounts)
DevOps Tooling
- Jenkins (advanced pipelines)
- GitHub Actions (enterprise workflows)
- GitOps practices
Cloud Platforms
- AWS (Expert) – Organizations, IAM, VPC, Security services
- Experience with Azure or GCP (multi-cloud exposure required)
Security Stack
- SAST, DAST, SCA tools integration
- Container security & Kubernetes security
- Secrets management (Vault / AWS Secrets Manager)
Programming/Scripting
- Python / Bash (automation focus)
Preferred Qualifications:
- Experience with Kubernetes (EKS/AKS/GKE) at scale
- Knowledge of Zero Trust Architecture
- Experience with OPA / Sentinel (policy-as-code)
- Familiarity with platform engineering concepts (Internal Developer Platforms)
Certifications (Good to Have)
- AWS Solutions Architect – Professional
- Terraform Associate / Advanced Terraform certifications
- CISSP / CKS (Kubernetes Security)
What Makes This Role Premium
- Ownership of large-scale (200–300 account) cloud environments
- Direct impact on enterprise DevSecOps maturity
- Client-facing architecture & strategy role (not just execution)
- Opportunity to define organization-wide standards
We are urgently hiring for Sr.Integration Developer(DP) for Maveric,Riyadh(Saudi Arabia) location.
Please go through with the below mentioned job description
Position title: Sr.Integration Developer(DP)
Experience: 3+ years
Notice Period: 0-30 days
Location: Riyadh(Saudi Arabia)
Work Mode: Work From Office
Role type: Direct/Permanent
Requirements:
Computer Science/Engineering Degree
3+ years experience in development using IBM DP with the below skills using DP
API Security (JWT, JWE, JWS, JWK, OAuth, Digital Signature, Encryption, Authentication, and
Authorization)
API Schema Validation
API Session Management
API Flow Sequential Calls
API Message Transformation
API Rate Limit
API Versioning
API Analytics
Basic MQ Knowledge
Basic DB Knowledge
MTOM, MTLS
File processing
Benefits:
If it is on KSA WP/UAE WP - Accommodation,food,travel to be taken care by associate and there will not be any per-diem.
If the associate is onboarded from India and travel on KSA BV, then accommodation,flight tickets and per-diem is applicable rest to be take care by associate.
FAT- food Accomodation and travel – included in package
PythonJenkinsJob Overview:
You will work in engineering and development teams to integrate and develop cloud solutions and virtualized deployment of software as a service product. This will require understanding the software system architecture function as well as performance and security requirements. The DevOps Engineer is also expected to have expertise in available cloud solutions and services, administration of virtual machine clusters, performance tuning and configuration of cloud computing resources, the configuration of security, scripting and automation of monitoring functions. This position requires the deployment and management of multiple virtual clusters and working with compliance organizations to support security audits. The design and selection of cloud computing solutions that are reliable, robust, extensible, and easy to migrate are also important.
Experience:
- Experience working on billing and budgets for a GCP project - MUST
- Experience working on optimizations on GCP based on vendor recommendations - NICE TO HAVE
- Experience in implementing the recommendations on GCP
- Architect Certifications on GCP - MUST
- Excellent communication skills (both verbal & written) - MUST
- Excellent documentation skills on processes and steps and instructions- MUST
- At least 2 years of experience on GCP.
Basic Qualifications:
- Bachelor’s/Master’s Degree in Engineering OR Equivalent.
- Extensive scripting or programming experience (Shell Script, Python).
- Extensive experience working with CI/CD (e.g. Jenkins).
- Extensive experience working with GCP, Azure, or Cloud Foundry.
- Experience working with databases (PostgreSQL, elastic search).
- Must have 2 years of minimum experience with GCP certification.
Benefits :
- Competitive salary.
- Work from anywhere.
- Learning and gaining experience rapidly.
- Reimbursement for basic working set up at home.
- Insurance (including top-up insurance for COVID).
Location :
Remote - work from anywhere.
Ideal joining preferences:
Immediate or 15 days
KubernetesExperience: 8-10yrs
Notice Period: max 15days
Must-haves*
1. Knowledge about Database/NoSQL DB hosting fundamentals (RDS multi-AZ, DynamoDB, MongoDB, and such)
2. Knowledge of different storage platforms on AWS (EBS, EFS, FSx) - mounting persistent volumes with Docker Containers
3. In-depth knowledge of Security principles on AWS (WAF, DDoS, Security Groups, NACL's, IAM groups, and SSO)
4. Knowledge on CI/CD platforms is required (Jenkins, GitHub actions, etc.) - Migration of AWS Code pipelines to GitHub actions
5. Knowledge of vast variety of AWS services (SNS, SES, SQS, Athena, Kinesis, S3, ECS, EKS, etc.) is required
6. Knowledge on Infrastructure as Code tool is required We use Cloudformation. (Terraform is a plus), ideally, we would like to migrate to Terraform from CloudFormation
7. Setting CloudWatch Alarms and SMS/Email Slack alerts.
8. Some Knowledge on configuring any kind of monitoring tool such as Prometheus, Dynatrace, etc. (We currently use Datadog, CloudWatch)
9. Experience with any CDN provider configurations (Cloudflare, Fastly, or CloudFront)
10. Experience with either Python or Go scripting language.
11. Experience with Git branching strategy
12. Containers hosting knowledge on both Windows and Linux
The below list is *Nice to Have*
1. Integration experience with Code Quality tools (SonarQube, NetSparker, etc) with CI/CD
2. Kubernetes
3. CDN's other than CloudFront (Cloudflare, Fastly, etc)
4. Collaboration with multiple teams
5. GitOps
Kubernetes
DockerOne of our US based client is looking for a Devops professional who can handle Technical as well as Trainings for them in US.
If you are hired, you will be sent to US for the working from there. Training & Technical work ratio will be 70% & 30% respectively.
Company Will sponsor for US Visa.
If you are an Experienced Devops professional and also given professional trainings then feel free to connect with us for more.
Implement integrations requested by customers
Deploy updates and fixes
Provide Level 2 technical support
Build tools to reduce occurrences of errors and improve customer experience
Develop software to integrate with internal back-end systems
Perform root cause analysis for production errors
Investigate and resolve technical issues
Develop scripts to automate visualization
Design procedures for system troubleshooting and maintenance
Multiple Clouds [AWS/Azure/GCP] hands on experience
Good Experience on Docker implementation at scale.
Kubernets implementation and orchestration.
DockerJenkins
GitJob Description
- Experienced in Cloud (AWS, Digital Ocean, Google& Azure) development and System Operations.
- Cloud Storage Services and prior experience in designing and building infrastructure components in Amazon. DigitalOcean (or other cloud providers).
- Strong Linux experience (Red Hat 6.x/CentOS 5.x & 6.x, Debian).
- Expert Knowledge in - Git, Jenkins
- Should have experience in CI/CD Automation using tools like Jenkins, Ansible, puppet/Mcollective, Chef Docker, Kubernetes, GIT, Ansible, Terraform, Packer, Hashicorp Vault Docker, Kubernetes, Python Scripting etc.
- Good working knowledge with scripting languages such as Python, php
- Good communications and Presentation Skills
Preferred Education:
Bachelor's Degree or global equivalent in Computer Science or related field
Experience: 12 - 20 years
Responsibilities :
The Cloud Solution Architect/Engineer specializing in migrations is a cloud role in the project delivery cycle with hands on experience migrating customers to the cloud.
Demonstrated experience in cloud infrastructure project deals for hands on migration to public clouds such as Azure.
Strong background in linux/Unix and/or Windows administration
Ability to use wide variety of open source technologies.
Closely work with Architects and customer technical teams in migrating applications to Azure cloud in Architect Role.
Mentor and monitor the junior developers and track their work.
Design as per best practices and insustry standard coding practices
Ensure services are built for performance, scalability, fault tolerance and security with reusable patterns.
Recommend best practises and standards for Azure migrations
Define coding best practices for high performance and guide the team in adopting the same
Skills:
Mandatory:
Experience with cloud migration technologies such as Azure Migrate
Azure trained / certified architect – Associate or Professional Level
Understanding of hybrid cloud solutions and experience of integrating public cloud into tradition hosting/delivery models
Strong understanding of cloud migration techniques and workflows (on premise to Cloud Platforms)
Configuration, migration and deployment experience in Azure apps technologies.
High Availability and Disaster recovery implementations
Experience architecting and deploying multi-tiered applications.
Experience building and deploying multi-tier, scalable, and highly available applications using Java, Microsoft and Database technologies
Experience in performance tuning, including the following ; (load balancing, web servers, content delivery Networks, Caching (Content and API))
Experience in large scale data center migration
Experience of implementing architectural governance and proactively managing issues and risks throughout the delivery lifecycle.
Good familiarity with the disciplines of enterprise software development such as configuration & release management, source code & version controls, and operational considerations such as monitoring and instrumentation
Experience of consulting or service provider roles (internal, or external);
Experience using database technologies like Oracle, MySQL and understanding of NoSQL is preferred.
Experience in designing or implementing data warehouse solutions is highly preferred.
Experience in automation/configuration management using Puppet, Chef, Ansible, Saltstack, Bosh, Terraform or an equivalent.
Experience with source code management tools such as GitHub, GitLab, Bitbucket or equivalent
Experience with SQL and NoSQL DBs such as SQL, MySQL.
Solid understanding of networking and core Internet Protocols such as TCP/IP, DNS, SMTP, HTTP and routing in distributed networks.
A working understanding of code and script such as: PHP, Python, Perl and/or Ruby.
A working understanding with CI/CD tools such as Jenkins or equivalent
A working understanding of scheduling and orchestration with tools such as: kubernetes, Mesos swarm or equivalent.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon