cutomer support executive

We are seeking experienced Mainframe Z/OS System Programmer/Admin to manage z/OS environments.

Job Title - Mainframe z/OS System Programmer

Experience - 4-8 Years

Location - Bangalore, Chennai, Pune [Hybrid/Remote]

Notice Period - Immediate Joiners Preferred

Job Overview

We seek an experienced Mainframe z/OS System Programmer to manage and support z/OS environments. The role includes system upgrades, performance monitoring, installations, troubleshooting, and expertise in ISV tools, JCL, scripting, and system utilities.

Key Responsibilities

1. Administer and support z/OS mainframe systems.
2. zOS install and upgrade, PTF patch apply
3. ISV tools installation and upgrade
4. Parmlib, Proclib 
5. Perform SMP/E & Non-SMP/E installation of ISV products and manage upgrades (z/OS V2.5/V3.1).
6. Configure and manage JES3/JES2, Sysplex, and related components.
7. Configure and monitor TSO/E, ISPF, and basic scripting in REXX/CLIST.
8. Plan and execute z/OS upgrade and maintenance roadmaps.
9. Monitor system performance using tools like SMF and z/OS Health Checker.
10. Support mainframe storage management (SMS/DFSMS) and backup/recovery processes.
11. Resolve incidents using appropriate tools and perform diagnostics as required.
12. Candidates with prior experience as a z/OS System Programmer, specializing exclusively in z/OS administration, are encouraged to apply.

Preferred Technical Skills

1.     Mainframe zOS Admin

2.     zOS install and upgrade, PTF patch apply

3.     ISV tools installation and upgrade

4.     Parmlib, Proclib 

Note

The candidate must have prior experience working as a z/OS System Programmer with hands-on expertise in managing complex mainframe environments. 

Job Description

We are seeking a skilled DevOps Specialist to join our global automotive team. As DevOps Specialist, you will be responsible for managing operations, system monitoring, troubleshooting, and supporting automation workflows to ensure operational stability and excellence for enterprise IT projects. You will be providing support for critical application environments for industry leaders in the automotive industry. 

Responsibilities:

Daily maintenance tasks on application availability, response times, pro-active incident tracking on system logs and resources monitoring

Incident Management: Monitor and respond to tickets raised by the DevOps team or end-users. 

Support users with prepared troubleshooting Maintain detailed incident logs, track SLAs, and prepare root cause analysis reports.

Change & Problem Management: Support scheduled changes, releases, and maintenance activities. Assist in identifying and tracking recurring issues. 

Documentation & Communication: Maintain process documentation, runbooks, and knowledge base articles. Provide regular updates to stakeholders on incidents and resolutions. 

Tool & Platform Support: Manage and troubleshoot CI/CD tools (e.g., Jenkins, GitLab), container platforms (e.g., Docker, Kubernetes), and cloud services (e.g., AWS, Azure).

Requirements:

DevOps Skillset: Logfile analysis /troubleshooting (ELK Stack), Linux administration, Monitoring (App Dynamics, Checkmk, Prometheus, Grafana), Security (Black Duck, SonarQube, Dependabot, OWASP or similar)

Experience with Docker.

Familiarity with DevOps principles and ticket tools like ServiceNow.

Experience in handling confidential data and safety sensitive systems

Strong analytical, communication, and organizational abilities. Easy to work with.

Optional: Experience with our relevant business domain (Automotive / Manufacturing industry, especially production management systems). Familiarity with IT process frameworks SCRUM, ITIL. 

Skills & Requirements

DevOps, Logfile Analysis, Troubleshooting, ELK Stack, Linux Administration, Monitoring, AppDynamics, Checkmk, Prometheus, Grafana, Security, Black Duck, SonarQube, Dependabot, OWASP, Docker, CI/CD, Jenkins, GitLab, Kubernetes, AWS, Azure, ServiceNow, Incident Management, Change Management, Problem Management, Documentation, Communication, Analytical Skills, Organizational Skills, SCRUM, ITIL, Automotive Industry, Manufacturing Industry, Production Management Systems.

About the Role:

We are seeking a talented and passionate DevOps Engineer to join our dynamic team. You will be responsible for designing, implementing, and managing scalable and secure infrastructure across multiple cloud platforms. The ideal candidate will have a deep understanding of DevOps best practices and a proven track record in automating and optimizing complex workflows.

Key Responsibilities:

Cloud Management:

• Design, implement, and manage cloud infrastructure on AWS, Azure, and GCP.
• Ensure high availability, scalability, and security of cloud resources.

Containerization & Orchestration:

• Develop and manage containerized applications using Docker.
• Deploy, scale, and manage Kubernetes clusters.

CI/CD Pipelines:

• Build and maintain robust CI/CD pipelines to automate the software delivery process.
• Implement monitoring and alerting to ensure pipeline efficiency.

Version Control & Collaboration:

• Manage code repositories and workflows using Git.
• Collaborate with development teams to optimize branching strategies and code reviews.

Automation & Scripting:

• Automate infrastructure provisioning and configuration using tools like Terraform, Ansible, or similar.
• Write scripts to optimize and maintain workflows.

Monitoring & Logging:

• Implement and maintain monitoring solutions to ensure system health and performance.
• Analyze logs and metrics to troubleshoot and resolve issues.

Required Skills & Qualifications:

• 3-5 years of experience with AWS, Azure, and Google Cloud Platform (GCP).
• Proficiency in containerization tools like Docker and orchestration tools like Kubernetes.
• Hands-on experience building and managing CI/CD pipelines.
• Proficient in using Git for version control.
• Experience with scripting languages such as Bash, Python, or PowerShell.
• Familiarity with infrastructure-as-code tools like Terraform or CloudFormation.
• Solid understanding of networking, security, and system administration.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and teamwork skills.

Preferred Qualifications:

• Certifications such as AWS Certified DevOps Engineer, Azure DevOps Engineer, or Google Professional DevOps Engineer.
• Experience with monitoring tools like Prometheus, Grafana, or ELK Stack.
• Familiarity with serverless architectures and microservices.

We are seeking a skilled DevOps Engineer with 3+ years of experience to join our team on a permanent work-from-home basis.

Responsibilities:

• Develop and maintain infrastructure using Ansible.
• Write Ansible playbooks.
• Implement CI/CD pipelines.
• Manage GitLab repositories.
• Monitor and troubleshoot infrastructure issues.
• Ensure security and compliance.
• Document best practices.

Qualifications:

• Proven DevOps experience.
• Expertise with Ansible and CI/CD pipelines.
• Proficient with GitLab.
• Strong scripting skills.
• Excellent problem-solving and communication skills.

Regards,

Aishwarya M

Associate HR

Responsibilities

• Implement various development, testing, automation tools, and IT infrastructure
• Design, build and automate the AWS infrastructure (VPC, EC2, Networking, EMR, RDS, S3, ALB, Cloud Front, etc.) using Terraform
• Manage end-to-end production workloads hosted on Docker and AWS
• Automate CI pipeline using Groovy DSL
• Deploy and configure Kubernetes clusters (EKS)
• Design and build a CI/CD Pipeline to deploy applications using Jenkins and Docker

Eligibility

• At least 8 years of proven experience in AWS-based DevOps/cloud engineering and implementations
• Expertise in all common AWS Cloud services like EC2, EKS, S3, VPC, Lambda, API Gateway, ALB, Redis, etc.
• Experience in deploying and managing production environments in Amazon AWS
• Strong experience in continuous integration and continuous deployment
• Knowledge of application build, deployment, and configuration using one of the tools: Jenkins

About Us

We have grown over 1400% in revenues in the last year.

Interface.ai provides an Intelligent Virtual Assistant (IVA) to FIs to automate calls and customer inquiries across multiple channels and engage their customers with financial insights and upsell/cross-sell.

Our IVA is transforming financial institutions’ call centers from a cost to a revenue center.

Our core technology is built 100% in-house with several breakthroughs in Natural Language Understanding. Our parser is built based on zero-shot learning that helps us to launch industry-specific IVA that can achieve over 90% accuracy on Day-1. 

We are 45 people strong with employees spread across India and US locations. Many of them come from ML teams at Apple, Microsoft, and Salesforce in the US along with enterprise architects with over 20+ years of experience building large-scale systems. Our India team consists of people from ISB, IIMs, and many who have been previously part of early-stage startups. 

We are a fully remote team.

Founders come from Banking and Enterprise Technology backgrounds with previous experience scaling companies from scratch to $50M+ in revenues.

As a Site Reliability Engineer you will be in charge of:

• Designing, analyzing and troubleshooting large-scale distributed systems
• Engaging in cross-functional team discussions on design, deployment, operation, and maintenance,  in a fast-moving, collaborative set up
• Building automation scripts to validate the stability, scalability, and reliability of interface.ai’s products & services as well as enhance interface.ai’s employees’ productivity
• Debugging and optimizing code and automating routine tasks
• Troubleshoot and diagnose issues (hardware or software), propose and implement solutions to ensure they occur with reduced frequency
• Perform the periodic on-call duty to handle security, availability, and reliability of interface.ai’s products 
• You will follow and write good code and solid engineering practices

You can be a great fit if you are :

1. Extremely self motivated
2. Ability to learn quickly
3. Growth Mindset (read this if you don't know what it means - https://www.amazon.com/Mindset-Psychology-Carol-S-Dweck/dp/0345472322" target="_blank">link)
4. Emotional Maturity (read this if you don't know what it means - https://medium.com/@krisgage/15-signs-of-emotional-maturity-38b1a2ab9766" target="_blank">link)
5. Passionate about the possibilities at the intersection of AI + Banking
6. Worked in a startup of 5 to 30 employees
7. Developer with a strong interest in systems Design. You will be building, maintaining, and scaling our cloud infrastructure through software tooling and automation. 
8. 4-8 years of industry experience developing and troubleshooting large-scale infrastructure on the cloud
9. Have a solid understanding of system availability, latency, and performance
10. Strong programming skills in at least one major programming language and the ability to learn new languages as needed  
11. Strong System/network debugging skills
12. Experience with management/automation tools such as Terraform/Puppet/Chef/SALT
13. Experience with setting up production-level monitoring and telemetry
14. Expertise in Container management & AWS
15. Experience with kubernetes is a plus
16. Experience building CI/CD pipelines
17. Experience working with Web sockets, Redis, Postgres, Elastic search, Logstash
18. Experience working in an agile team environment and proficient understanding of code versioning tools, such as Git.
19. Ability to effectively articulate technical challenges and solutions.
20. Proactive outlook for ways to make our systems more reliable

Job role

Anaxee is India's REACH Engine! To provide access across India, we need to build highly scalable technology which needs scalable Cloud infrastructure. We’re seeking an experienced cloud engineer with expertise in AWS (Amazon Web Services), GCP (Google Cloud Platform), Networking, Security, and Database Management; who will be Managing, Maintaining, Monitoring, Handling Cloud Platforms, and ensuring the security of the same.

You will be surrounded by people who are smart and passionate about the work they are doing.

Every day will bring new and exciting challenges to the job.

Job Location: Indore | Full Time | Experience: 1 year and Above | Salary ∝ Expertise | Rs. 1.8 LPA to Rs. 2.64 LPA

About the company:

Anaxee Digital Runners is building India's largest last-mile Outreach & data collection network of Digital Runners (shared feet-on-street, tech-enabled) to help Businesses & Consumers reach the remotest parts of India, on-demand.

We want to make REACH across India (remotest places), as easy as ordering pizza, on-demand. Already serving 11000 pin codes (57% of India) | Anaxee is one of the very few venture-funded startups in Central India | Website: www.anaxee.com

Important: Check out our company pitch (6 min video) to understand this goal - https://www.youtube.com/watch?v=7QnyJsKedz8

Responsibilities (You will enjoy the process):

#Triage and troubleshoot issues on the AWS and GCP and participate in a rotating on-call schedule and address urgent issues quickly

#Develop and leverage expert-level knowledge of supported applications and platforms in support of project teams (architecture guidance, implementation support) or business units (analysis).

#Monitoring the process on production runs, communicating the information to the advisory team, and raising production support issues to the project team.

#Identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management

#Developing and implementing technical efforts to design, build, and deploy AWS and GCP applications at the direction of lead architects, including large-scale data processing and advanced analytics

#Participate in all aspects of the SDLC for AWS and GCP solutions, including planning, requirements, development, testing, and quality assurance

#Troubleshoot incidents, identify root cause, fix, and document problems, and implement preventive measures

#Educate teams on the implementation of new cloud-based initiatives, providing associated training as required

#Build and maintain operational tools for deployment, monitoring, and analysis of AWS and GCP infrastructure and systems; Design, deploy, maintain, automate & troubleshoot virtual servers and storage systems, firewalls, and Load Balancers in our hybrid cloud environment (AWS and GCP)

What makes a great DevOps Engineer (Cloud) for Anaxee:

#Candidate must have sound knowledge, and hands-on experience, in GCP (Google Cloud Platform) and AWS (Amazon Web Services)

#Good hands-on Linux Operating system OR any other similar distributions, viz. Ubuntu, CentOS, RHEL/RedHat, etc.

#1+ years of experience in the industry

#Bachelor's degree preferred with Science/Maths background (B.Sc/BCA/B.E./B.Tech)

#Enthusiasm to learn new software, take ownership and latent desire and curiosity in the related domain like Cloud, Hosting, Programming, Software development, security.

#Demonstrable skills troubleshooting a wide range of technical problems at application and system level, and have strong organizational skills with eye for detail.

#Prior knowledge of risk-chain is an added advantage

#AWS/GCP certifications is a plus

#Previous startup experience would be a huge plus.

The ideal candidate must be experienced in cloud-based tech, with a firm grasp on emerging technologies, platforms, and applications, and have the ability to customize them to help our business become more secure and efficient. From day one, you’ll have an immediate impact on the day-to-day efficiency of our IT operations, and an ongoing impact on our overall growth

What we offer

#Startup Flexibility

#Exciting challenges to learn grow and implement notions

#ESOPs (Employee Stock Ownership Plans)

#Great working atmosphere in a comfortable office,

#And an opportunity to get associated with a fast-growing VC-funded startup.

What happens after you apply?

You will receive an acknowledgment email with company details.

If gets shortlisted, our HR Team will get in touch with you (Call, Email, WhatsApp) in a couple of days

Rest all the information will be communicated to you then via our AMS.

Our expectations before/after you click “Apply Now”

Read about Anaxee: http://www.anaxee.com/

Watch this six mins pitch to get a better understanding of what we are into https://www.youtube.com/watch?v=7QnyJsKedz8

Let's dive into detail (Company Presentation): https://bit.ly/anaxee-deck-brands

We are a team of SysOps/DevOps engineers

with one goal in mind -to keep your online business up and running 24/7.Solving problems is

our thing, but we believe that dealing with the same issues over and over again is

unnecessary and counterproductive. Our objective is to find the ultimate solution for each

and every problem! Though, each one of us is different, we have the same goal: to make

our customer's life easier and enjoy it at the same time.

Scope & Responsibilities

As a Department Leader, you will be responsible for managing and mentoring the team of

Linux systems administrators on a daily basis. You will help build and grow the sys admins

team and lead them to success. As Systems Management Department Leader, you will work

both as a People Manager and a Senior Systems Administrator.

As Manager you will recruit and retain a high motivated and professional team of

administrators. Together with our CTO and HR team, youre going to define recruitment

needs in your team and participate in the recruitment process. You will also work on

improving the onboarding process for new employees.

More tech part of the job contains designing and managing systems, tools, and infrastructure

to match our customers needs and provide them with outstanding, safe and reliable

solutions.

This position requires you to be able to devise proactive solutions to project-related issues

and inspire trust in teammates. Are you a team player who is ready to work with our team to

find solutions and are AWS Certified ? We await your CV

Skills & Certifications

- Proven team building and management background (2+ years)

- Strong project, process and people management skills

- Excellent communication skills in English

- Strong background in Linux administration (4+ years experience)

- Amazon AWS certification preferred (EC2, ECS, EKS, Lambda, IAM, KMS)

- Automation (we use Ansible)

- Infrastructure as code (we use Terraform)

- Knowledge of CI/CD tools and best practices

- Comfort with collaboration across multiple projects

- Ability to lead and coordinate team of professionals on daily basis

This position also requires you to be able to participate in on-call

schedules.Roles and Responsibilities