
· Monitoring the entire customer service process.(US Process)
· Resolving customer issues brought to your attention.
· Creating procedures and policies for effective customer service.
· Planning how to train customer support professionals.
· Standardizing the customer service delivery of an organization
· Tracking the work of every customer service representative in the team.
· Performing quality assurance surveys with customers.
· Conveying customers’ feedback to the team.
· Fixing appointments according to the convenience of clients and customers.
· Interacting with customers to determine whether they have a desirable and shareable experience.
· Helping every customer service professional improve.
· Possessing the knowledge and ability to improve customer service of the organization.
· Creating a pleasant work environment for customer service professionals.
Customer Service Executive Requirements
· A minimum of 0 to 1.5 year of experience as a customer service representative.
· Superior written and oral communication skills.
· Leadership skills to guide and improve a team.
· Data entry and basic computer skills.
· Knowledge about customer relationship management systems.
· Knowledge about the best mediation and conflict resolution tactics.
· Ability to empathize with customers.
· Utmost patience while dealing with angry and agitated customers.
· Ability to respect every customer.
· Fast and efficient problem-solving skills.
· English should be fluent

About Quadron iSolutions Pvt Ltd
About
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We seek a skilled and motivated Azure DevOps engineer to join our dynamic team. The ideal candidate will design, implement, and manage CI/CD pipelines, automate deployments, and optimize cloud infrastructure using Azure DevOps tools and services. You will collaborate closely with development and IT teams to ensure seamless integration and delivery of software solutions in a fast-paced environment.
Responsibilities:
- Design, implement, and manage CI/CD pipelines using Azure DevOps.
- Automate infrastructure provisioning and deployments using Infrastructure as Code (IaC) tools like Terraform, ARM templates, or Azure CLI.
- Monitor and optimize Azure environments to ensure high availability, performance, and security.
- Collaborate with development, QA, and IT teams to streamline the software development lifecycle (SDLC).
- Troubleshoot and resolve issues related to build, deployment, and infrastructure.
- Implement and manage version control systems, primarily using Git.
- Manage containerization and orchestration using tools like Docker and Kubernetes.
- Ensure compliance with industry standards and best practices for security, scalability, and reliability.
Job Title: Data Architect - Azure DevOps
Job Location: Mumbai (Andheri East)
About the company:
MIRACLE HUB CLIENT, is a predictive analytics and artificial intelligence company headquartered in Boston, US with offices across the globe. We build prediction models and algorithms to solve high priority business problems. Working across multiple industries, we have designed and developed breakthrough analytic products and decision-making tools by leveraging predictive analytics, AI, machine learning, and deep domain expertise.
Skill-sets Required:
- Design Enterprise Data Models
- Azure Data Specialist
- Security and Risk
- GDPR and other compliance knowledge
- Scrum/Agile
Job Role:
- Design and implement effective database solutions and models to store and retrieve company data
- Examine and identify database structural necessities by evaluating client operations, applications, and programming.
- Assess database implementation procedures to ensure they comply with internal and external regulations
- Install and organize information systems to guarantee company functionality.
- Prepare accurate database design and architecture reports for management and executive teams.
Desired Candidate Profile:
- Bachelor’s degree in computer science, computer engineering, or relevant field.
- A minimum of 3 years’ experience in a similar role.
- Strong knowledge of database structure systems and data mining.
- Excellent organizational and analytical abilities.
- Outstanding problem solver.
- IMMEDIATE JOINING (A notice period of 1 month is also acceptable)
- Excellent English communication and presentation skills, both verbal and written
- Charismatic, competitive and enthusiastic personality with negotiation skills
Compensation: NO BAR .
About us
Classplus is India's largest B2B ed-tech start-up, enabling 1 Lac+ educators and content creators to create their digital identity with their own branded apps. Starting in 2018, we have grown more than 10x in the last year, into India's fastest-growing video learning platform.
Over the years, marquee investors like Tiger Global, Surge, GSV Ventures, Blume, Falcon, Capital, RTP Global, and Chimera Ventures have supported our vision. Thanks to our awesome and dedicated team, we achieved a major milestone in March this year when we secured a “Series-D” funding.
Now as we go global, we are super excited to have new folks on board who can take the rocketship higher🚀. Do you think you have what it takes to help us achieve this? Find Out Below!
What will you do?
· Define the overall process, which includes building a team for DevOps activities and ensuring that infrastructure changes are reviewed from an architecture and security perspective
· Create standardized tooling and templates for development teams to create CI/CD pipelines
· Ensure infrastructure is created and maintained using terraform
· Work with various stakeholders to design and implement infrastructure changes to support new feature sets in various product lines.
· Maintain transparency and clear visibility of costs associated with various product verticals, environments and work with stakeholders to plan for optimization and implementation
· Spearhead continuous experimenting and innovating initiatives to optimize the infrastructure in terms of uptime, availability, latency and costs
You should apply, if you
1. Are a seasoned Veteran: Have managed infrastructure at scale running web apps, microservices, and data pipelines using tools and languages like JavaScript(NodeJS), Go, Python, Java, Erlang, Elixir, C++ or Ruby (experience in any one of them is enough)
2. Are a Mr. Perfectionist: You have a strong bias for automation and taking the time to think about the right way to solve a problem versus quick fixes or band-aids.
3. Bring your A-Game: Have hands-on experience and ability to design/implement infrastructure with GCP services like Compute, Database, Storage, Load Balancers, API Gateway, Service Mesh, Firewalls, Message Brokers, Monitoring, Logging and experience in setting up backups, patching and DR planning
4. Are up with the times: Have expertise in one or more cloud platforms (Amazon WebServices or Google Cloud Platform or Microsoft Azure), and have experience in creating and managing infrastructure completely through Terraform kind of tool
5. Have it all on your fingertips: Have experience building CI/CD pipeline using Jenkins, Docker for applications majorly running on Kubernetes. Hands-on experience in managing and troubleshooting applications running on K8s
6. Have nailed the data storage game: Good knowledge of Relational and NoSQL databases (MySQL,Mongo, BigQuery, Cassandra…)
7. Bring that extra zing: Have the ability to program/script is and strong fundamentals in Linux and Networking.
8. Know your toys: Have a good understanding of Microservices architecture, Big Data technologies and experience with highly available distributed systems, scaling data store technologies, and creating multi-tenant and self hosted environments, that’s a plus
Being Part of the Clan
At Classplus, you’re not an “employee” but a part of our “Clan”. So, you can forget about being bound by the clock as long as you’re crushing it workwise😎. Add to that some passionate people working with and around you, and what you get is the perfect work vibe you’ve been looking for!
It doesn’t matter how long your journey has been or your position in the hierarchy (we don’t do Sirs and Ma’ams); you’ll be heard, appreciated, and rewarded. One can say, we have a special place in our hearts for the Doers! ✊🏼❤️
Are you a go-getter with the chops to nail what you do? Then this is the place for you.
FINTECH CANDIDATES ONLY
About the job:
Emint is a fintech startup with the mission to ‘Make the best investing product that Indian consumers love to use, with simplicity & intelligence at the core’. We are creating a platformthat
gives a holistic view of market dynamics which helps our users make smart & disciplined
investment decisions. Emint is founded by a stellar team of individuals who come with decades of
experience of investing in Indian & global markets. We are building a team of highly skilled &
disciplined team of professionals and looking at equally motivated individuals to be part of
Emint. Currently are looking at hiring a Devops to join our team at Bangalore.
Job Description :
Must Have:
• Hands on experience on AWS DEVOPS
• Experience in Unix with BASH scripting is must
• Experience working with Kubernetes, Docker.
• Experience in Gitlab, Github or Bitbucket artifactory
• Packaging, deployment
• CI/CD pipeline experience (Jenkins is preferable)
• CI/CD best practices
Good to Have:
• Startup Experience
• Knowledge of source code management guidelines
• Experience with deployment tools like Ansible/puppet/chef is preferable
• IAM knowledge
• Coding knowledge of Python adds value
• Test automation setup experience
Qualifications:
• Bachelor's degree or equivalent experience in Computer Science or related field
• Graduates from IIT / NIT/ BITS / IIIT preferred
• Professionals with fintech ( stock broking / banking ) preferred
• Experience in building & scaling B2C apps preferred
• Expertise in any one hyper-scale (AWS/AZURE/GCP), including basic services like networking, data and workload management.
o AWS
Networking: VPC, VPC Peering, Transit Gateway, RouteTables, SecurityGroups, etc.
Data: RDS, DynamoDB, ElasticSearch
Workload: EC2, EKS, Lambda, etc.
o Azure
Networking: VNET, VNET Peering,
Data: Azure MySQL, Azure MSSQL, etc.
Workload: AKS, VirtualMachines, AzureFunctions
o GCP
Networking: VPC, VPC Peering, Firewall, Flowlogs, Routes, Static and External IP Addresses
Data: Cloud Storage, DataFlow, Cloud SQL, Firestore, BigTable, BigQuery
Workload: GKE, Instances, App Engine, Batch, etc.
• Experience in any one of the CI/CD tools (Gitlab/Github/Jenkins) including runner setup, templating and configuration.
• Kubernetes experience or Ansible Experience (EKS/AKS/GKE), basics like pod, deployment, networking, service mesh. Used any package manager like helm.
• Scripting experience (Bash/python), automation in pipelines when required, system service.
• Infrastructure automation (Terraform/pulumi/cloudformation), write modules, setup pipeline and version the code.
Optional
• Experience in any programming language is not required but is appreciated.
• Good experience in GIT, SVN or any other code management tool is required.
• DevSecops tools like (Qualys/SonarQube/BlackDuck) for security scanning of artifacts, infrastructure and code.
• Observability tools (Opensource: Prometheus, Elasticsearch, OpenTelemetry; Paid: Datadog, 24/7, etc)
As part of the engineering team, you would be expected to have
deep technology expertise with a passion for building highly scalable products.
This is a unique opportunity where you can impact the lives of people across 150+
countries!
Responsibilities
• Develop Collaborate in large-scale systems design discussions.
• Deploying and maintaining in-house/customer systems ensuring high availability,
performance and optimal cost.
• Automate build pipelines. Ensuring right architecture for CI/CD
• Work with engineering leaders to ensure cloud security
• Develop standard operating procedures for various facets of Infrastructure
services (CI/CD, Git Branching, SAST, Quality gates, Auto Scaling)
• Perform & automate regular backups of servers & databases. Ensure rollback and
restore capabilities are Realtime and with zero-downtime.
• Lead the entire DevOps charter for ONE Championship. Mentor other DevOps
engineers. Ensure industry standards are followed.
Requirements
• Overall 5+ years of experience in as DevOps Engineer/Site Reliability Engineer
• B.E/B.Tech in CS or equivalent streams from institute of repute
• Experience in Azure is a must. AWS experience is a plus
• Experience in Kubernetes, Docker, and containers
• Proficiency in developing and deploying fully automated environments using
Puppet/Ansible and Terraform
• Experience with monitoring tools like Nagios/Icinga, Prometheus, AlertManager,
Newrelic
• Good knowledge of source code control (git)
• Expertise in Continuous Integration and Continuous Deployment setup using Azure
Pipeline or Jenkins
• Strong experience in programming languages. Python is preferred
• Experience in scripting and unit testing
• Basic knowledge of SQL & NoSQL databases
• Strong Linux fundamentals
• Experience in SonarQube, Locust & Browserstack is a plus
- Should have strong experience in working Configuration Management area, with tools preferably, TFSVC, TFS vNext OR GIT, SVN, Jenkins
- Strong working experience in tools related to Application Lifecycle Management, like Microsoft TFS
- Should have hands-on working experience in CICD (Continuous Integration Continuous Deployment) practices
- Strong be expertise in handling software builds & release mgmt. activities in Dotnet based environment / Java environment
- Strong skills in Perl or PowerShell or in any other scripting/automation/programming language
- Should have exposure to various build environments like dotNet, Java
- Should have experience with writing build scripts, automation of daily/nightly builds & deployment
- Good knowledge in Merging /Branching concepts.
- Good understanding of product life cycle management"
- Shall be very good technically; possess systems mindset and good problem-solving abilities
- Working with multisite teams, Quality conscious and Process & customer Oriented
- Self-starter and quick learner and ability to work with minimal supervision
- Can play a key role in the team
- Strong team player with a “can-do” attitude
- Ability to handle conflicts
- Ability to stay focused on the target in an ambiguous situation
- Good communication and documentation skills"
As DevOps Engineer, you'll be part of the team building the stage for our Software Engineers to work on, helping to enhance our product performance and reliability.
Responsibilities:
- Build & operate infrastructure to support website, backed cluster, ML projects in the organization.
- Helping teams become more autonomous and allowing the Operation team to focus on improving the infrastructure and optimizing processes.
- Delivering system management tooling to the engineering teams.
- Working on your own applications which will be used internally.
- Contributing to open source projects that we are using (or that we may start).
- Be an advocate for engineering best practices in and out of the company.
- Organizing tech talks and participating in meetups and representing Box8 at industry events.
- Sharing pager duty for the rare instances of something serious happening.
- Collaborate with other developers to understand & setup tooling needed for Continuous Integration/Delivery/Deployment (CI/CD) practices.
Requirements:
- 1+ Years Of Industry Experience Scale existing back end systems to handle ever increasing amounts of traffic and new product requirements.
- Ruby On Rails or Python and Bash/Shell skills.
- Experience managing complex systems at scale.
- Experience with Docker, rkt or similar container engine.
- Experience with Kubernetes or similar clustering solutions.
- Experience with tools such as Ansible or Chef Understanding of the importance of smart metrics and alerting.
- Hands on experience with cloud infrastructure provisioning, deployment, monitoring (we are on AWS and use ECS, ELB, EC2, Elasticache, Elasticsearch, S3, CloudWatch).
- Experience with relational SQL and NoSQL databases, including Postgres and Cassandra.
- Knowledge of data pipeline and workflow management tools: Azkaban, Luigi, Airflow, etc.
- Experience in working on linux based servers.
- Managing large scale production grade infrastructure on AWS Cloud.
- Good Knowledge on scripting languages like ruby, python or bash.
- Experience in creating in deployment pipeline from scratch.
- Expertise in any of the CI tools, preferably Jenkins.
- Good knowledge of docker containers and its usage.
- Using Infra/App Monitoring tools like, CloudWatch/Newrelic/Sensu.
Good to have:
- Knowledge of Ruby on Rails based applications and its deployment methodologies.
- Experience working on Container Orchestration tools like Kubernetes/ECS/Mesos.
- Extra Points For Experience With Front-end development NewRelic GCP Kafka, Elasticsearch.










