· Monitoring the entire customer service process.(US Process)
· Resolving customer issues brought to your attention.
· Creating procedures and policies for effective customer service.
· Planning how to train customer support professionals.
· Standardizing the customer service delivery of an organization
· Tracking the work of every customer service representative in the team.
· Performing quality assurance surveys with customers.
· Conveying customers’ feedback to the team.
· Fixing appointments according to the convenience of clients and customers.
· Interacting with customers to determine whether they have a desirable and shareable experience.
· Helping every customer service professional improve.
· Possessing the knowledge and ability to improve customer service of the organization.
· Creating a pleasant work environment for customer service professionals.
Customer Service Executive Requirements
· A minimum of 0 to 1.5 year of experience as a customer service representative.
· Superior written and oral communication skills.
· Leadership skills to guide and improve a team.
· Data entry and basic computer skills.
· Knowledge about customer relationship management systems.
· Knowledge about the best mediation and conflict resolution tactics.
· Ability to empathize with customers.
· Utmost patience while dealing with angry and agitated customers.
· Ability to respect every customer.
· Fast and efficient problem-solving skills.
· English should be fluent
Shubham Vishwakarma
Full Stack Developer - Averlon
About Quadron iSolutions Pvt Ltd
About
Company social profiles
Similar jobs
JenkinsSpringer Capital is a cross-border asset management firm focused on real estate investment banking in China and the USA. We are offering a remote internship for individuals passionate about automation, cloud infrastructure, and CI/CD pipelines. Start and end dates are flexible, and applicants may be asked to complete a short technical quiz or assignment as part of the application process.
Responsibilities:
▪ Assist in building and maintaining CI/CD pipelines to automate development workflows
▪ Monitor and improve system performance, reliability, and scalability
▪ Manage cloud-based infrastructure (e.g., AWS, Azure, or GCP)
▪ Support containerization and orchestration using Docker and Kubernetes
▪ Implement infrastructure as code using tools like Terraform or CloudFormation
▪ Collaborate with software engineering and data teams to streamline deployments
▪ Troubleshoot system and deployment issues across development and production environments
Python
Docker
KubernetesJob Role : DevOps Engineer (Python + DevOps)
Experience : 4 to 10 Years
Location : Hyderabad
Work Mode : Hybrid
Mandatory Skills : Python, Ansible, Docker, Kubernetes, CI/CD, Cloud (AWS/Azure/GCP)
Job Description :
We are looking for a skilled DevOps Engineer with expertise in Python, Ansible, Docker, and Kubernetes.
The ideal candidate will have hands-on experience automating deployments, managing containerized applications, and ensuring infrastructure reliability.
Key Responsibilities :
- Design and manage containerization and orchestration using Docker & Kubernetes.
- Automate deployments and infrastructure tasks using Ansible & Python.
- Build and maintain CI/CD pipelines for streamlined software delivery.
- Collaborate with development teams to integrate DevOps best practices.
- Monitor, troubleshoot, and optimize system performance.
- Enforce security best practices in containerized environments.
- Provide operational support and contribute to continuous improvements.
Required Qualifications :
- Bachelor’s in Computer Science/IT or related field.
- 4+ years of DevOps experience.
- Proficiency in Python and Ansible.
- Expertise in Docker and Kubernetes.
- Hands-on experience with CI/CD tools and pipelines.
- Experience with at least one cloud provider (AWS, Azure, or GCP).
- Strong analytical, communication, and collaboration skills.
Preferred Qualifications :
- Experience with Infrastructure-as-Code tools like Terraform.
- Familiarity with monitoring/logging tools like Prometheus, Grafana, or ELK.
- Understanding of Agile/Scrum practices.
Kubernetes
Amazon Web Services (AWS)DockerJenkinsWork mode- WFO 5 days
Location: Hyderabad (Onsite)
Experience- 7+
- K8s Hands-on experience
- Linux Troubleshooting Skills
- Experience on OnPrem Servers and Management
- Helm
- Docker
- Ingress and Ingress Controllers
- Networking Basics
- Proficient Communication
Must-Have Skills:
- Hands-on experience with airgap Kubernetes clusters, ideally in regulated industries (finance, healthcare, etc.).
- Strong expertise in CI/CD pipelines, programmable infrastructure, and automation.
- Proficiency in Linux troubleshooting, observability (Prometheus, Grafana, ELK), and multi-region disaster recovery.
- Security & compliance knowledge for regulated industries.
- Preferred: Experience with GKE, RKE, Rook-Ceph, and certifications like CKA, CKAD.
Who You Are
- A Kubernetes expert who thrives on scalability, automation, and security.
- Passionate about optimizing infrastructure, CI/CD, and high-availability systems.
- Comfortable troubleshooting Linux, improving observability, and ensuring disaster recovery readiness.
- A problem solver who simplifies complexity and drives cloud-native adoption.
What You’ll Do
- Architect & automate Kubernetes solutions for airgap and multi-region clusters.
- Optimize CI/CD pipelines & cloud-native deployments.
- Work with open-source projects, selecting the right tools for the job.
- Educate & guide teams on modern cloud-native infrastructure best practices.
- Solve real-world scaling, security, and infrastructure automation challenges.
Why Join Us?
- Work on high-impact Kubernetes projects in regulated industries.
- Solve real-world automation & infrastructure challenges with cutting-edge tools.
- Grow in a team that values learning, open-source contributions, and innovation.
KubernetesDockerRequired Skills
• Automation is a part of your daily functions, so thorough familiarity with Unix Bourne shell scripting and Python is a critical survival skill.
• Integration and maintenance of automated tools
• Strong analytical and problem-solving skills
• Working experience in source control tools such as GIT/Github/Gitlab/TFS
• Have experience with modern virtualization technologies (Docker, KVM, AWS, OpenStack, or any orchestration platforms)
• Automation of deployment, customization, upgrades, and monitoring through modern DevOps tools (Ansible, Kubernetes, OpenShift, etc) • Advanced Linux admin experience
• Using Jenkins or similar tools
• Deep understanding of Container orchestration(Preferably Kubernetes )
• Strong knowledge of Object Storage(Preferably Cept on Rook)
• Experience in installing, managing & tuning microservices environments using Kubernetes & Docker both on-premise and on the cloud.
• Experience in deploying and managing spring boot applications.
• Experience in deploying and managing Python applications using Django, FastAPI, Flask.
• Experience in deploying machine learning pipelines/data pipelines using Airflow/Kubeflow /Mlflow.
• Experience in web server and reverse Proxy like Nginx, Apache Server, HAproxy
• Experience in monitoring tools like Prometheus, Grafana.
• Experience in provisioning & maintaining SQL/NoSQL databases.
Desired Skills
• Configuration software: Ansible
• Excellent communication and collaboration skills
• Good experience on Networking Technologies like a Load balancer, ACL, Firewall, VIP, DNS
• Programmatic experience with AWS, DO, or GCP storage & machine images
• Experience on various Linux distributions
• Knowledge of Azure DevOps Server
• Docker management and troubleshooting
• Familiarity with micro-services and RESTful systems
• AWS / GCP / Azure certification
• Interact with the Engineering for supporting/maintaining/designing backend infrastructure for product support
• Create fully automated global cloud infrastructure that spans multiple regions.
• Great learning attitude to the newest technology and a Team player
JenkinsDockerAmazon Web Services (AWS)We are a self organized engineering team with a passion for programming and solving business problems for our customers. We are looking to expand our team capabilities on the DevOps front and are on a lookout for 4 DevOps professionals having relevant hands on technical experience of 4-8 years.
We encourage our team to continuously learn new technologies and apply the learnings in the day to day work even if the new technologies are not adopted. We strive to continuously improve our DevOps practices and expertise to form a solid backbone for the product, customer relationships and sales teams which enables them to add new customers every week to our financing network.
As a DevOps Engineer, you :
- Will work collaboratively with the engineering and customer support teams to deploy and operate our systems.
- Build and maintain tools for deployment, monitoring and operations.
- Help automate and streamline our operations and processes.
- Troubleshoot and resolve issues in our test and production environments.
- Take control of various mandates and change management processes to ensure compliance for various certifications (PCI and ISO 27001 in particular)
- Monitor and optimize the usage of various cloud services.
- Setup and enforce CI/CD processes and practices
Skills required :
- Strong experience with AWS services (EC2, ECS, ELB, S3, SES, to name a few)
- Strong background in Linux/Unix administration and hardening
- Experience with automation using Ansible, Terraform or equivalent
- Experience with continuous integration and continuous deployment tools (Jenkins)
- Experience with container related technologies (docker, lxc, rkt, docker swarm, kubernetes)
- Working understanding of code and script (Python, Perl, Ruby, Java)
- Working understanding of SQL and databases
- Working understanding of version control system (GIT is preferred)
- Managing IT operations, setting up best practices and tuning them from time-totime.
- Ensuring that process overheads do not reduce the productivity and effectiveness of small team. - Willingness to explore and learn new technologies and continuously refactor thetools and processes.
- Azure Data Factory, Azure Data Bricks, Talend, BODS, Jenkins
- Microsoft Office (mandatory)
- Strong knowledge on Databases, Azure Synapse, data management, SQL
- Knowledge on any cloud platforms (Azure, AWS etc.,)
C++
NodeJS (Node.js)Docker
Java- Administration and Support for Azure DevOps Server/Services
- Migration from Azure DevOps Server to Azure DevOps Services (SaaS)
- Process Template Customization and Deployment model
- Migration, Upgrade, Monitor, and Maintenance of ADS Instance
- Automation using REST API to build Extensions and Custom Reporting
- Expert in all Modules of Azure DevOps Server/Service (Work Item, SCM/VC, Build, Release, Test, Reporting Management)"
- CICD Orchestration tools and other SCM/VC tools
- Microsoft MCSD Application Lifecycle Management certified
- A bachelor or master degree with a minimum of 6 years relevant work experience in Azure DevOps Server/Services (SaaS)
- Good communication skills
- Strong knowledge of application lifecycle workflows and processes involved in the design, development, deployment, test, and maintenance of software systems in the Windows environment
- Visual Studio and the .NET Framework experience is required "
- Administration and Support for Azure DevOps Server/Services
- Migration from Azure DevOps Server to Azure DevOps Services (SaaS)
- Process Template Customization and Deployment model
- Work with the user community to adopt new features, enable new use cases, and help resolve any issues
- Create customizations and tools to help support the team’s needs (PM, Dev, Test, & Ops)
- Take the lead in the validation of the application.
- Monitor the health of the solution and take proactive steps to ensure reliable availability and performance
- Manage patches and updates for tooling solutions and related hosting environments including the operating system
- Automate the process for Maintenance"
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon