cutomer support executive

Job Description:

As a DevOps Engineer at Cateina Technology, you will play a crucial role in enhancing our development

and deployment processes. You will work closely with development, QA, and operations teams to ensure

seamless integration and delivery of high-quality software. Your expertise will contribute to the stability,

scalability, and performance of our applications and infrastructure.

Key Responsibilities:

● Infrastructure Management: Design, implement, and maintain scalable, secure, and reliable

infrastructure on cloud platforms (AWS)

● Continuous Integration/Continuous Deployment (CI/CD): Develop and maintain CI/CD pipelines

to automate code deployment, testing, and delivery processes.

● Monitoring and Logging: Implement monitoring, logging, and alerting solutions to ensure

system performance, availability, and reliability.

● Configuration Management: Use configuration management tools (Ansible, Puppet, Chef) to

automate system setup, configuration, and updates.

● Collaboration: Work closely with development teams to understand their needs and provide

support for development, testing, and deployment environments.

● Security: Implement security best practices and ensure compliance with industry standards.

● Troubleshooting: Diagnose and resolve issues in development, testing, and production

environments.

Documentation: Maintain detailed and accurate documentation of configurations, processes,

and procedures.

Requirements:

● Experience: 4-5 years of experience in a DevOps or related role.

● Technical Skills:

o Strong experience with cloud platforms (AWS)

o Proficiency in scripting languages (Python, Bash, etc.).

o Experience with CI/CD tools (Jenkins, GitLab CI, CircleCI, etc.).

o Knowledge of containerization and orchestration (Docker)

o Familiarity with configuration management tools (Ansible, Puppet, Chef).

o Experience with monitoring and logging tools (Prometheus, Grafana, ELK stack).

o Mandatory Technical Skills Kubernetes.

● Soft Skills:

o Strong problem-solving and analytical skills.

o Excellent communication and collaboration abilities.

o Ability to work in a fast-paced and dynamic environment.

Preferred Qualifications:

● Certifications: Relevant certifications (AWS Certified DevOps Engineer, Docker Certified

Associate, etc.) are a plus.

● Education: Bachelor's degree in Computer Science, Engineering, or a any field is preferred.

Who can apply

Candidates who:

● Are local to Mumbai and suburbs(must come to office, it is not work from home) outside

Mumbai candidates will not be considered

● have own laptop or desktop

● are flexible to work on any technology

● openness to work in shifts (if required)

● are willing to travel to client site anywhere in India (if required)

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As part of this feature, you can expect status updates about your application and replies within 72 hours (once the screening questions are answered)

Job Overview:

We are seeking an experienced DevOps Engineer to join our team. The successful candidate will be responsible for designing, implementing, and maintaining the infrastructure and software systems required to support our development and production environments. The ideal candidate should have a strong background in Linux, GitHub, Actions/Jenkins, ArgoCD, AWS, Kubernetes, Helm, Datadog, MongoDB, Envoy Proxy, Cert-Manager, Terraform, ELK, Cloudflare, and BigRock.

Kindly apply at https://wohlig.keka.com/careers/jobdetails/54566

Responsibilities:

• Design, implement and maintain CI/CD pipelines using GitHub, Actions/Jenkins, Kubernetes, Helm, and ArgoCD.

• Deploy and manage Kubernetes clusters using AWS.

• Configure and maintain Envoy Proxy and Cert-Manager to automate deployment and manage application environments.

• Monitor system performance using Datadog, ELK, and Cloudflare tools.

• Automate infrastructure management and maintenance tasks using Terraform, Ansible, or similar tools.

• Collaborate with development teams to design, implement and test infrastructure changes.

• Troubleshoot and resolve infrastructure issues as they arise.

• Participate in on-call rotation and provide support for production issues.

Qualifications:

• Bachelor's or Master's degree in Computer Science, Engineering or a related field.

• 3+ years of experience in DevOps engineering with a focus on Linux, GitHub, Actions/CodeFresh, ArgoCD, AWS, Kubernetes, Helm, Datadog, MongoDB, Envoy Proxy, Cert-Manager, Terraform, ELK, Cloudflare, and BigRock.

• Strong understanding of Linux administration and shell scripting.

• Experience with automation tools such as Terraform, Ansible, or similar.

• Ability to write infrastructure as code using tools such as Terraform, Ansible, or similar.

• Experience with container orchestration platforms such as Kubernetes.

• Familiarity with container technologies such as Docker.

• Experience with cloud providers such as AWS.

• Experience with monitoring tools such as Datadog and ELK.

Skills:

• Strong analytical and problem-solving skills.

• Excellent communication and collaboration skills.

• Ability to work independently or in a team environment.

• Strong attention to detail.

• Ability to learn and apply new technologies quickly.

• Ability to work in a fast-paced and dynamic environment.

• Strong understanding of DevOps principles and methodologies.

MIC Global is a full-stack micro-insurance provider, purpose-built to design and deliver embedded parametric micro-insurance solutions to platform companies. Our mission is to make insurance more accessible for new, emerging, and underserved risks using our MiIncome loss-of-income products, MiConnect, MiIdentity, Coverpoint technology, and more - backed by innovative underwriting capabilities as a Lloyd’s Coverholder and through our in-house reinsurer, MicRe.

We operate across 12+ countries, with our Global Operations Center in Bangalore supporting clients worldwide, including a leading global ride-hailing platform and a top international property rental marketplace. Our distributed teams across the UK, USA, and Asia collaborate to ensure that no one is beyond the reach of financial security.

Role Overview

As Lead – Product Support & IT Infrastructure, you will oversee the technology backbone that supports MIC Global’s products, data operations, and global business continuity. You will manage all aspects of IT infrastructure, system uptime, cybersecurity, and support operations ensuring that MIC’s platforms remain reliable, secure, and scalable.

This is a pivotal, hands-on leadership role, blending strategic oversight with operational execution. The ideal candidate combines strong technical expertise with a proactive, service-oriented mindset to support both internal teams and external partners.

Key Responsibilities

Infrastructure & Operations

• Oversee all IT infrastructure and operations, including database administration, hosting environments, and production systems.
• Ensure system reliability, uptime, and performance across global deployments.
• Align IT operations with Agile development cycles and product release plans.
• Manage the IT service desk (MiTracker), ensuring timely and high-quality resolution of incidents.
• Drive continuous improvement in monitoring, alerting, and automation processes.
• Lead the development, testing, and maintenance of Disaster Recovery (DR) and Business Continuity Plans (BCP).
• Manage vendor relationships, IT budgets, and monthly cost reporting.
• 
  

Security & Compliance

• Lead cybersecurity efforts across the organization, developing and implementing comprehensive information security strategies.
• Monitor, respond to, and mitigate security incidents in a timely manner.
• Maintain compliance with industry standards and data protection regulations (e.g., SOC 2, GDPR, ISO27001).
• Prepare regular reports on security incidents, IT costs, and system performance for review with the Head of Technology.
• 
  

Team & Process Management

• Deliver exceptional customer service by ensuring internal and external technology users are supported effectively.
• Implement strategies to ensure business continuity during absences — including defined backup responsibilities and robust process documentation.
• Promote knowledge sharing and operational excellence across Product Support and IT teams.
• Build and maintain a culture of accountability, responsiveness, and cross-team collaboration.
• 
  

Required Qualifications

• Azure administration experience and qualifications, such as Microsoft Certified: Azure Administrator Associate or Azure Solutions Architect Expert.
• Strong SQL Server DBA capabilities and experience, including performance tuning, high availability configurations, and certifications like Microsoft Certified: Azure Database Administrator Associate.
• 8+ years of experience in IT infrastructure management, DevOps, or IT operations, essential to be within Product focused companies; fintech, insurtech, or SaaS environments.
• Proven experience leading service desk or technical support functions in a 24/7 uptime environment.
• Deep understanding of cloud infrastructure (AWS/Azure/GCP), database administration, and monitoring tools (e.g., Grafana, Datadog, CloudWatch).
• Hands-on experience with security frameworks, incident response, and business continuity planning.
• Strong analytical, problem-solving, and communication skills, with the ability to work cross-functionally.
• Demonstrated leadership in managing teams and implementing scalable IT systems and processes.
• 
  

Benefits

• 33 days of paid holiday
• Competitive compensation well above market average
• Work in a high-growth, high-impact environment with passionate, talented peers
• Clear path for personal growth and leadership development.

• Install, configure, and maintain Kubernetes clusters.
• Develop Kubernetes-based solutions.
• Improve Kubernetes infrastructure.
• Work with other engineers to troubleshoot Kubernetes issues.

• Kubernetes administration experience, including installation, configuration, and troubleshooting
• Kubernetes development experience
• Linux/Unix experience
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

Devops Engineer

Roles and Responsibilities:

As a DevOps Engineer, you’ll be responsible for ensuring that our products can be seamlessly deployed on infrastructure, whether it is on-prem or on public clouds.

• Create, Manage and Improve CI / CD pipelines to ensure our Platform and Applications can be deployed seamlessly
• Evaluate, Debug, and Integrate our products with various Enterprise systems & applications
• Build metrics, monitoring, logging, configurations, analytics and alerting for performance and security across all endpoints and applications
• Build and manage infrastructure-as-code deployment tooling, solutions, microservices and support services on multiple cloud providers and on-premises
• Ensure reliability, availability and security of our infrastructure and products
• Update our processes and design new processes as needed to optimize performance
• Automate our processes in compliance with our security requirements
• Manage code deployments, fixes, updates, and related processes
• Manage environment where we deploy our product to multiple clouds that we control as well as to client-managed environments
• Work with CI and CD tools, and source control such as GIT and SVN. DevOps Engineer

Skills/Requirements:

• 2+ years of experience in DevOps, SRE or equivalent positions
• Experience working with Infrastructure as Code / Automation tools
• Experience in deploying, analysing, and debugging on multiple environments (AWS, Azure, Private Clouds, Data Centres, etc), Linux/Unix administration, Databases such as MySQL, PostgreSQL, NoSQL, DynamoDB, Cosmos DB, MongoDB, Elasticsearch and Redis (both managed instances as well as self-installed).
• Knowledge of scripting languages such as Python, PowerShell and / or Bash.
• Hands-on experience with the following is a must: Docker, Kubernetes, ELK Stack
• Hands-on experience with at least three of the following- Terraform, AWS Cloud Formation, Jenkins, Wazuh SIEM, Ansible, Ansible Tower ,Puppet ,Chef
• Good troubleshooting skills with the ability to spot issues.
• Strong communication skills and documentation skills.
• Experience with deployments with Fortune 500 or other large Global Enterprise clients is a big plus
• Experience with participating in an ISO27001 certification / renewal cycle is a plus.
• Understanding of Information Security fundamentals and compliance requirements

Work From Home

Start Up Background is preferred

Company Location: Noida

About BootLabs

https://www.google.com/url?q=https://www.bootlabs.in/&;sa=D&source=calendar&ust=1667803146567128&usg=AOvVaw1r5g0R_vYM07k6qpoNvvh6" target="_blank">https://www.bootlabs.in/

-We are a Boutique Tech Consulting partner, specializing in Cloud Native Solutions. 
-We are obsessed with anything “CLOUD”. Our goal is to seamlessly automate the development lifecycle, and modernize infrastructure and its associated applications.
-With a product mindset, we enable start-ups and enterprises on the cloud
transformation, cloud migration, end-to-end automation and managed cloud services. 
-We are eager to research, discover, automate, adapt, empower and deliver quality solutions on time.
-We are passionate about customer success. With the right blend of experience and exuberant youth in our in-house team, we have significantly impacted customers.

• AWS 

•  Azure

• GCP

DevOps 

Engineers : Min 3 to 5 Years 
Tech Leads : Min 6 to 10 Years 

• Implementing & supporting CI/CD/CT pipelines at scale.  
• Knowledge and experience using Chef, Puppet or Ansible automation to deploy and be able to manage Linux systems in production and CI environments.  
• Extensive experience with Shell scripts (bash).  
• Knowledge and practical experience of Jenkins for CI.  
• Experienced in build & release management.  
• Experience of deploying JVM based applications.  
• Enterprise AWS deployment with sound knowledge on AWS & AWS security.  
• Knowledge of encryption technologies: IPSec, SSL, SSH. 
• Minimum of 2 years of experience as a Linux Systems Engineer (CentOS/Red Hat) ideally supporting a highly-available, 24x7 production environments. 
• DNS providing and maintenance.  
• Helpful skills: Knowledge of applications relying on Maven, Ant, Gradle, Spring Boot.  
• Knowledge of app and server monitoring tools such as ELK/AppEngine. 
• Excellent written, oral communication and interpersonal skills.