Empathy, good communication, and problem-solving are core skills in providing excellent customer service. In this article, you'll learn what customer service is, why it is important, and the top 10 customer service skills for a thriving business.
Shubham Vishwakarma
Full Stack Developer - Averlon
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KubernetesPlease Apply - https://zrec.in/IGpwc?source=CareerSite
About Us
Infra360 Solutions is a services company specializing in Cloud, DevSecOps, Security, and Observability solutions. We help technology companies adapt DevOps culture in their organization by focusing on long-term DevOps roadmap. We focus on identifying technical and cultural issues in the journey of successfully implementing the DevOps practices in the organization and work with respective teams to fix issues to increase overall productivity. We also do training sessions for the developers and make them realize the importance of DevOps. We provide these services - DevOps, DevSecOps, FinOps, Cost Optimizations, CI/CD, Observability, Cloud Security, Containerization, Cloud Migration, Site Reliability, Performance Optimizations, SIEM and SecOps, Serverless automation, Well-Architected Review, MLOps, Governance, Risk & Compliance. We do assessments of technology architecture, security, governance, compliance, and DevOps maturity model for any technology company and help them optimize their cloud cost, streamline their technology architecture, and set up processes to improve the availability and reliability of their website and applications. We set up tools for monitoring, logging, and observability. We focus on bringing the DevOps culture to the organization to improve its efficiency and delivery.
Job Description
Job Title: DevOps Intern
Department: Technology
Location: Gurgaon
Work Mode: On-site
Working Hours: 10 AM - 7 PM
Terms: Permanent
Experience: 6+ Months
Education: B.Tech/MCA/BCA
Notice Period: Immediately
We are seeking a motivated and talented DevOps Intern to join our dynamic team. As a DevOps Intern, you will have the opportunity to work closely with our experienced DevOps engineers to support and improve our development and deployment processes. This is an excellent opportunity for someone looking to kick-start their career in DevOps and gain hands-on experience in a fast-paced, innovative environment.
Below is a detailed description of the roles and responsibilities, expectations for the role.
Tech Stack :
- Kubernetes: Deep understanding of Kubernetes clusters, container orchestration, and its architecture.
- Terraform: Extensive hands-on experience with Infrastructure as Code (IaC) using Terraform for managing cloud resources.
- ArgoCD: Experience in continuous deployment and using ArgoCD to maintain GitOps workflows.
- Helm: Expertise in Helm for managing Kubernetes applications.
- Cloud Platforms: Expertise in AWS, GCP or Azure will be an added advantage.
- Debugging and Troubleshooting: The DevOps Intern must be proficient in identifying and resolving complex issues in a distributed environment, ranging from networking issues to misconfigurations in infrastructure or application components.
Key Responsibilities:
- Assist in the development, deployment, and maintenance of cloud infrastructure.
- Collaborate with development and operations teams to automate and improve the CI/CD pipeline.
- Monitor system performance and troubleshoot issues to ensure high availability and reliability.
- Implement and maintain configuration management tools.
- Participate in code reviews and contribute to improving development practices.
- Assist in the creation of documentation for processes and procedures.
- Support the team in managing and maintaining development and production environments.
Qualifications:
- Currently pursuing or recently completed a degree in Computer Science, Information Technology, or a related field.
- Added advantage if prior internship experience and have completed DevOps course or certification.
- Basic understanding of cloud platforms (AWS, Azure, GCP) and cloud services.
- Familiarity with CI/CD tools (Jenkins, GitLab CI, CircleCI, etc.).
- Basic knowledge of scripting languages (Python, Bash, etc.).
- Understanding of version control systems (Git, SVN).
- Strong problem-solving skills and attention to detail.
- Ability to work collaboratively in a team environment.
- Eagerness to learn and adapt to new technologies and processes.
Preferred Qualifications:
- Experience with containerization technologies (Docker, Kubernetes).
- Knowledge of infrastructure as code (Terraform, Ansible).
- Familiarity with monitoring and logging tools (Prometheus, Grafana, ELK stack).
- Previous internship or project experience in DevOps or related fields.
What We Offer:
- Hands-on experience with modern DevOps tools and practices.
- Mentorship and guidance from experienced professionals.
- Opportunity to work on real-world projects and make a tangible impact.
- Collaborative and supportive work environment.
- Potential for future full-time opportunities based on performance.
Internship Details:
- Duration: 6 months of internship which can be converted to full-time employment based on performance
- Location: Gurgaon
- Mode: In Office
DockerKubernetes
Amazon Web Services (AWS)- Bachelor of Computer Science or Equivalent Education
- At least 5 years of experience in a relevant technical position.
- Azure and/or AWS experience
- Strong in CI/CD concepts and technologies like GitOps (Argo CD)
- Hands-on experience with DevOps Tools (Jenkins, GitHub, SonarQube, Checkmarx)
- Experience with Helm Charts for package management
- Strong in Kubernetes, OpenShift, and Container Network Interface (CNI)
- Experience with programming and scripting languages (Spring Boot, NodeJS, Python)
- Strong container image management experience using Docker and distroless concepts
- Familiarity with Shared Libraries for code reuse and modularity
- Excellent communication skills (verbal, written, and presentation)
Note: Looking for immediate joiners only.
KubernetesDockerWe are hiring for a Lead DevOps Engineer in Cloud domain with hands on experience in Azure / GCP.
- Expertise in managing Cloud / VMWare resources and good exposure on Dockers/Kubernetes
- Working knowledge of operating systems( Unix, Linux, IBM AIX)
- Experience in installation, configuration and managing apache webserver, Tomcat/Jboss
- Good understanding of JVM, troubleshooting and performance tuning through thread dump and log analysis
-Strong expertise in Dev Ops tools:
- Deployment (Chef/Puppet/Ansible /Nebula/Nolio)
- SCM (TFS, GIT, ClearCase)
- Build tools (Ant,Maven, Make, Gradle)
- Artifact repositories (Nexes, JFrog ArtiFactory)
- CI tools (Jenkins, TeamCity),
- Experienced in scripting languages: Python, Ant, Bash and Shell
What will be required of you?
- Responsible for implementation and support of application/web server infrastructure for complex business applications
- Server configuration management, release management, deployments, automation & troubleshooting
- Set-up and configure Development, Staging, UAT and Production server environment for projects and install/configure all dependencies using the industry best practices
- Manage Code Repositories
- Manage, Document, Control and Innovate Development and Release procedure.
- Configure automated deployment on multiple environment
- Hands-on working experience of Azure or GCP.
- Knowledge Transfer the implementation to support team and until such time support any production issues
Amazon Web Services (AWS)DockerIntuitive is the fastest growing top-tier Cloud Solutions and Services company supporting Global Enterprise Customer across Americas, Europe and Middle East.
Intuitive is looking for highly talented hands-on Cloud Infrastructure Architects to help accelerate our growing Professional Services consulting Cloud & DevOps practice. This is an excellent opportunity to join Intuitive’ s global world class technology teams, working with some of the best and brightest engineers while also developing your skills and furthering your career working with some of the largest customers.
JD:
Lead the pre-sales (25%) to post-sales (75%) efforts building Public/Hybrid Cloud solutions working collaboratively with Intuitive and client technical and business stakeholders
Be a customer advocate with obsession for excellence delivering measurable success for Intuitive’s customers with secure, scalable, highly available cloud architecture that leverage AWS Cloud services
Experience in analyzing customer's business and technical requirements, assessing existing environment for Cloud enablement, advising on Cloud models, technologies, and risk management strategies
Apply creative thinking/approach to determine technical solutions that further business goals and align with corporate technology strategies
Extensive experience building Well Architected solutions in-line with AWS cloud adoption framework (DevOps/DevSecOps, Database/Data Warehouse/Data Lake, App Modernization/Containers, Security, Governance, Risk, Compliance, Cost Management and Operational Excellence)
Experience with application discovery prefera bly with tools like Cloudscape, to discover application configurations , databases, filesystems, and application dependencies
Experience with Well Architected Review, Cloud Readiness Assessments and defining migration patterns (MRA/MRP) for application migration e.g. Re-host, Re-platform, Re-architect etc
Experience in architecting and deploying AWS Landing Zone architecture with CI/CD pipeline
Experience on architecture, design of AWS cloud services to address scalability, performance, HA, security, availability, compliance, backup and DR, automation, alerting and monitoring and cost
Hands-on experience in migrating applications to AWS leveraging proven tools and processes including migration, implementation, cutover and rollback plans and execution
Hands-on experience in deploying various AWS services e.g. EC2, S3, VPC, RDS, Security Groups etc. using either manual or IaC, IaC is preferred
Hands-on Experience in writing cloud automation scripts/code such as Ansible, Terraform, CloudFormation Template (AWS CFT) etc.
Hands-on Experience with application build/release processes CI/CD pipelines
Deep understanding of Agile processes (planning/stand-ups/retros etc), and interact with cross-functional teams i.e. Development, Infrastructure, Security, Performance Engineering, and QA
Additional Requirements:
Work with Technology leadership to grow the Cloud & DevOps practice. Create cloud practice collateral
Work directly with sales teams to improve and help them drive the sales for Cloud & DevOps practice
Assist Sales and Marketing team in creating sales and marketing collateral
Write whitepapers and technology blogs to be published on social media and Intuitive website
Create case studies for projects successfully executed by Intuitive delivery team
Conduct sales enablement sessions to coach sales team on new offerings
Flexibility with work hours supporting customer’s requirement and collaboration with global delivery teams
Flexibility with Travel as required for Pre-sales/Post-sales, Design workshops, War-room Migration events and customer meetings
Strong passion for modern technology exploration and development
Excellent written, verbal communication skills, presentation, and collaboration skills - Team leadership skills
Experience with Multi-cloud (Azure, GCP, OCI) is a big plus
Experience with VMware Cloud Foundation as well as Advanced Windows and Linux Engineering is a big plus
Experience with On-prem Data Engineering (Database, Data Warehouse, Data Lake) is a big plus
DockerKubernetesAmazon Web Services (AWS)Job Responsibilities:
Section 1 -
- Responsible for managing and providing L1 support to Build, design, deploy and maintain the implementation of Cloud solutions on AWS.
- Implement, deploy and maintain development, staging & production environments on AWS.
- Familiar with serverless architecture and services on AWS like Lambda, Fargate, EBS, Glue, etc.
- Understanding of Infra as a code and familiar with related tools like Terraform, Ansible Cloudformation etc.
Section 2 -
- Managing the Windows and Linux machines, Kubernetes, Git, etc.
- Responsible for L1 management of Servers, Networks, Containers, Storage, and Databases services on AWS.
Section 3 -
- Timely monitoring of production workload alerts and quick addressing the issues
- Responsible for monitoring and maintaining the Backup and DR process.
Section 4 -
- Responsible for documenting the process.
- Responsible for leading cloud implementation projects with end-to-end execution.
Qualifications: Bachelors of Engineering / MCA Preferably with AWS, Cloud certification
Skills & Competencies
- Linux and Windows servers management and troubleshooting.
- AWS services experience on CloudFormation, EC2, RDS, VPC, EKS, ECS, Redshift, Glue, etc. - AWS EKS
- Kubernetes and containers knowledge
- Understanding of setting up AWS Messaging, streaming and queuing Services(MSK, Kinesis, SQS, SNS, MQ)
- Understanding of serverless architecture. - High understanding of Networking concepts
- High understanding of Serverless architecture concept - Managing to monitor and alerting systems
- Sound knowledge of Database concepts like Dataware house, Data Lake, and ETL jobs
- Good Project management skills
- Documentation skills
- Backup, and DR understanding
Soft Skills - Project management, Process Documentation
Ideal Candidate:
- AWS certification with between 2-4 years of experience with certification and project execution experience.
- Someone who is interested in building sustainable cloud architecture with automation on AWS.
- Someone who is interested in learning and being challenged on a day-to-day basis.
- Someone who can take ownership of the tasks and is willing to take the necessary action to get it done.
- Someone who is curious to analyze and solve complex problems.
- Someone who is honest with their quality of work and is comfortable with taking ownership of their success and failure, both.
Behavioral Traits
- We are looking for someone who is interested to be part of creativity and the innovation-based environment with other team members.
- We are looking for someone who understands the idea/importance of teamwork and individual ownership at the same time.
- We are looking for someone who can debate logically, respectfully disagree, and can admit if proven wrong and who can learn from their mistakes and grow quickly
KubernetesDockerAmazon Web Services (AWS)
Srijan Technologies is hiring for the DevOps Lead position- Cloud Team with a permanent WFH option.
Immediate Joiners or candidates with 30 days notice period are preferred.
Requirements:-
- Minimum 4-6 Years experience in DevOps Release Engineering.
- Expert-level knowledge of Git.
- Must have great command over Kubernetes
- Certified Kubernetes Administrator
- Expert-level knowledge of Shell Scripting & Jenkins so as to maintain continuous integration/deployment infrastructure.
- Expert level of knowledge in Docker.
- Expert level of Knowledge in configuration management and provisioning toolchain; At least one of Ansible / Chef / Puppet.
- Basic level of web development experience and setup: Apache, Nginx, MySQL
- Basic level of familiarity with Agile/Scrum process and JIRA.
- Expert level of Knowledge in AWS Cloud Services.
DockerKubernetesAmazon Web Services (AWS)DevOps Engineer, Plum & Empuls
As DevOps Engineer, you are responsible to setup and maintain GIT repository, DevOps tools like Jenkins, UCD, Docker, Kubernetes, Jfrog Artifactory, Cloud monitoring tools, Cloud security.
Key Responsibilities
- Setup, configure, and maintain GIT repos, Jenkins, UCD, etc. for multi hosting cloud environments.
- Architect and maintain the server infrastructure in AWS. Build highly resilient infrastructure following industry best practices.
- Working on Docker images and maintaining Kubernetes clusters.
- Develop and maintain the automation scripts using Ansible or other available tools.
- Maintain and monitor cloud Kubernetes Clusters and patching when necessary.
- Working on Cloud security tools to keep applications secured.
- Participate in software development lifecycle, specifically infra design, execution, and debugging required to achieve successful implementation of integrated solutions within the portfolio.
- Required Technical and Professional Expertise.
- Minimum 4-6 years of experience in IT industry.
- Expertise in implementing and managing Devops CI/CD pipeline.
- Experience in DevOps automation tools. And Very well versed with DevOps Frameworks, Agile.
- Working knowledge of scripting using shell, Python, Terraform, Ansible or puppet or chef.
- Experience and good understanding in any of Cloud like AWS, Azure, Google cloud.
- Knowledge of Docker and Kubernetes is required.
- Proficient in troubleshooting skills with proven abilities in resolving complex technical issues.
- Experience with working with ticketing tools.
- Middleware technologies knowledge or database knowledge is desirable.
- Experience and well versed with Jira tool is a plus.
We are
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, San Francisco, and Dublin. Empuls works with over 100 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status
JenkinsDockerRequirements:-
- Bachelor’s Degree or Master’s in Computer Science, Engineering,Software Engineering or a relevant field.
- Strong experience with Windows/Linux-based infrastructures, Linux/Unix administration.
- knowledge of Jira, Bitbucket, Jenkins, Xray, Ansible, Windows and .Net. as their Core Skill.
- Strong experience with databases such as SQL, MS SQL, MySQL, NoSQL.
- Knowledge of scripting languages such as Shell Scripting /Python/ PHP/Groovy, Bash.
- Experience with project management and workflow tools such as Agile, Jira / WorkFront etc.
- Experience with open-source technologies and cloud services.
- Experience in working with Puppet or Chef for automation and configuration.
- Strong communication skills and ability to explain protocol and processes with team and management.
- Experience in a DevOps Engineer role (or similar role)
- AExperience in software development and infrastructure development is a plus
Job Specifications:-
- Building and maintaining tools, solutions and micro services associated with deployment and our operations platform, ensuring that all meet our customer service standards and reduce errors.
- Actively troubleshoot any issues that arise during testing and production, catching and solving issues before launch.
- Test our system integrity, implemented designs, application developments and other processes related to infrastructure, making improvements as needed
- Deploy product updates as required while implementing integrations when they arise.
- Automate our operational processes as needed, with accuracy and in compliance with our security requirements.
- Specifying, documenting and developing new product features, and writing automating scripts. Manage code deployments, fixes, updates and related processes.
- Work with open-source technologies as needed.
- Work with CI and CD tools, and source control such as GIT and SVN.
- Lead the team through development and operations.
- Offer technical support where needed, developing software for our back-end systems.
DockerAmazon Web Services (AWS)|
Job Title: |
Senior Cloud Infrastructure Engineer (AWS) |
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Department & Team |
Technology |
Location: |
India /UK / Ukraine |
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Reporting To: |
Infrastructure Services Manager |
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Role Purpose: |
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The purpose of the role is to ensure high systems availability across a multi-cloud environment, enabling the business to continue meeting its objectives.
This role will be mostly AWS / Linux focused but will include a requirement to understand comparative solutions in Azure.
Desire to maintain full hands-on status but to add Team Lead responsibilities in future
Client’s cloud strategy is based around a dual vendor solutioning model, utilising AWS and Azure services. This enables us to access more technologies and helps mitigate risks across our infrastructure.
The Infrastructure Services Team is responsible for the delivery and support of all infrastructure used by Client twenty-four hours a day, seven days a week. The team’s primary function is to install, maintain, and implement all infrastructure-based systems, both On Premise and Cloud Hosted. The Infrastructure Services group already consists of three teams:
1. Network Services Team – Responsible for IP Network and its associated components 2. Platform Services Team – Responsible for Server and Storage systems 3. Database Services Team – Responsible for all Databases
This role will report directly into the Infrastructure Services Manager and will have responsibility for the day to day running of the multi-cloud environment, as well as playing a key part in designing best practise solutions. It will enable the Client business to achieve its stated objectives by playing a key role in the Infrastructure Services Team to achieve world class benchmarks of customer service and support.
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Responsibilities: |
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Operations · Deliver end to end technical and user support across all platforms (On-premise, Azure, AWS) · Day to day, fully hands-on OS management responsibilities (Windows and Linux operating systems) · Ensure robust server patching schedules are in place and meticulously followed to help reduce security related incidents. · Contribute to continuous improvement efforts around cost optimisation, security enhancement, performance optimisation, operational efficiency and innovation. · Take an ownership role in delivering technical projects, ensuring best practise methods are followed. · Design and deliver solutions around the concept of “Planning for Failure”. Ensure all solutions are deployed to withstand system / AZ failure. · Work closely with Cloud Architects / Infrastructure Services Manager to identify and eliminate “waste” across cloud platforms. · Assist several internal DevOps teams with day to day running of pipeline management and drive standardisation where possible. · Ensure all Client data in all forms are backed up in a cost-efficient way. · Use the appropriate monitoring tools to ensure all cloud / on-premise services are continuously monitored. · Drive utilisation of most efficient methods of resource deployment (Terraform, CloudFormation, Bootstrap) · Drive the adoption, across the business, of serverless / open source / cloud native technologies where applicable. · Ensure system documentation remains up to date and designed according to AWS/Azure best practise templates. · Participate in detailed architectural discussions, calling on internal/external subject matter experts as needed, to ensure solutions are designed for successful deployment. · Take part in regular discussions with business executives to translate their needs into technical and operational plans. · Engaging with vendors regularly in terms of verifying solutions and troubleshooting issues. · Designing and delivering technology workshops to other departments in the business. · Takes initiatives for improvement of service delivery. · Ensure that Client delivers a service that resonates with customer’s expectations, which sets Client apart from its competitors. · Help design necessary infrastructure and processes to support the recovery of critical technology and systems in line with contingency plans for the business. · Continually assess working practices and review these with a view to improving quality and reducing costs. · Champions the new technology case and ensure new technologies are investigated and proposals put forward regarding suitability and benefit. · Motivate and inspire the rest of the infrastructure team and undertake necessary steps to raise competence and capability as required. · Help develop a culture of ownership and quality throughout the Infrastructure Services team.
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Skills & Experience: |
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· AWS Certified Solutions Architect – Professional - REQUIRED · Microsoft Azure Fundamentals AZ-900 – REQUIRED AS MINIMUM AZURE CERT · Red Hat Certified Engineer (RHCE ) - REQUIRED · Must be able to demonstrate working knowledge of designing, implementing and maintaining best practise AWS solutions. (To lesser extend Azure) · Proven examples of ownership of large AWS project implementations in Enterprise settings. · Experience managing the monitoring of infrastructure / applications using tools including CloudWatch, Solarwinds, New Relic, etc. · Must have practical working knowledge of driving cost optimisation, security enhancement and performance optimisation. · Solid understanding and experience of transitioning IaaS solutions to serverless technology · Must have working production knowledge of deploying infrastructure as code using Terraform. · Need to be able to demonstrate security best-practise when designing solutions in AWS. · Working knowledge around optimising network traffic performance an delivering high availability while keeping a check on costs. · Working experience of ‘On Premise to Cloud’ migrations · Experience of Data Centre technology infrastructure development and management · Must have experience working in a DevOps environment · Good working knowledge around WAN connectivity and how this interacts with the various entry point options into AWS, Azure, etc. · Working knowledge of Server and Storage Devices · Working knowledge of MySQL and SQL Server / Cloud native databases (RDS / Aurora) · Experience of Carrier Grade Networking - On Prem and Cloud · Experience in virtualisation technologies · Experience in ITIL and Project management · Providing senior support to the Service Delivery team. · Good understanding of new and emerging technologies · Excellent presentation skills to both an internal and external audience · The ability to share your specific expertise to the rest of the Technology group · Experience with MVNO or Network Operations background from within the Telecoms industry. (Optional) · Working knowledge of one or more European languages (Optional)
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Behavioural Fit: |
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· Professional appearance and manner · High personal drive; results oriented; makes things happen; “can do attitude” · Can work and adapt within a highly dynamic and growing environment · Team Player; effective at building close working relationships with others · Effectively manages diversity within the workplace · Strong focus on service delivery and the needs and satisfaction of internal clients · Able to see issues from a global, regional and corporate perspective · Able to effectively plan and manage large projects · Excellent communication skills and interpersonal skills at all levels · Strong analytical, presentation and training skills · Innovative and creative · Demonstrates technical leadership · Visionary and strategic view of technology enablers (creative and innovative) · High verbal and written communication ability, able to influence effectively at all levels · Possesses technical expertise and knowledge to lead by example and input into technical debates · Depth and breadth of experience in infrastructure technologies · Enterprise mentality and global mindset · Sense of humour
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Role Key Performance Indicators: |
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· Design and deliver repeatable, best in class, cloud solutions. · Pro-actively monitor service quality and take action to scale operational services, in line with business growth. · Generate operating efficiencies, to be agreed with Infrastructure Services Manager. · Establish a “best in sector” level of operational service delivery and insight. · Help create an effective team. |
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Full Stack Developer - Averlon