· Monitoring the entire customer service process.(US Process)
· Resolving customer issues brought to your attention.
· Creating procedures and policies for effective customer service.
· Planning how to train customer support professionals.
· Standardizing the customer service delivery of an organization
· Tracking the work of every customer service representative in the team.
· Performing quality assurance surveys with customers.
· Conveying customers’ feedback to the team.
· Fixing appointments according to the convenience of clients and customers.
· Interacting with customers to determine whether they have a desirable and shareable experience.
· Helping every customer service professional improve.
· Possessing the knowledge and ability to improve customer service of the organization.
· Creating a pleasant work environment for customer service professionals.
Customer Service Executive Requirements
· A minimum of 1.5 to 2 year of experience as a customer service representative.
· Superior written and oral communication skills.
· Leadership skills to guide and improve a team.
· Data entry and basic computer skills.
· Knowledge about customer relationship management systems.
· Knowledge about the best mediation and conflict resolution tactics.
· Ability to empathize with customers.
· Utmost patience while dealing with angry and agitated customers.
· Ability to respect every customer.
· Fast and efficient problem-solving skills.
· English should be fluent
Shubham Vishwakarma
Full Stack Developer - Averlon
About Quadron iSolutions Pvt Ltd
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Role Purpose: Maintain and enhance the IaC-driven cloud infrastructure, pipelines, and environments post team-exit.
Key Skills:
- Azure DevOps Services (Repos, Pipelines, Artifacts)
- Terraform (advanced) – infrastructure provisioning
- CI/CD pipeline design and automation
- ARM templates, Bicep, or equivalent (if used alongside Terraform)
- Monitoring & Logging – Azure Monitor, Log Analytics
- Security & Compliance – Azure Policies, RBAC, NSGs, etc.
- Networking Basics – VNets, subnets, peering, firewalls
Experience Level:
- 5+ years total experience in cloud infrastructure
- 3+ years hands-on in Azure and Terraform
- Should have delivered or supported production-grade, IaC-managed platforms
Git
GitHub
KubernetesWe are looking for very hands-on DevOps engineers with 3 to 6 years of experience. The person will be part of a team that is responsible for designing & implementing automation from scratch for medium to large scale cloud infrastructure and providing 24x7 services to our North American / European customers. This also includes ensuring ~100% uptime for almost 50+ internal sites. The person is expected to deliver with both high speed and high quality as well as work for 40 hours per week (~6.5 hours per day, 6 days per week) in shifts that will rotate every month.
This person MUST have:
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B.E Computer Science or equivalent
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2+ Years of hands-on experience troubleshooting/setting up of the Linux environment, who can write shell scripts for any given requirement.
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1+ Years of hands-on experience setting up/configuring AWS or GCP services from SCRATCH and maintaining them.
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1+ Years of hands-on experience setting up/configuring Kubernetes & EKS and ensuring high availability of container orchestration.
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1+ Years of hands-on experience setting up CICD from SCRATCH in Jenkins & Gitlab.
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Experience configuring/maintaining one monitoring tool.
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Excellent verbal & written communication skills.
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Candidates with certifications - AWS, GCP, CKA, etc will be preferred
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Hands-on experience with databases (Cassandra, MongoDB, MySQL, RDS).
Experience:
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Min 3 years of experience as DevOps automation engineer buildingg, running, and maintaining production sites.
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Not looking for candidates who have experience only as L1/L2 or Build & Deploy.
Location: Remotely, anywhere in India.
Timings:
-
The person is expected to deliver with both high speed and high quality as well as work for 40 hours per week (~6.5 hours per day, 6 days per week) in shifts that will rotate every month.
Position:
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Full time/Direct
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We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
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We dont believe in locking in people with large notice periods. You will stay here because you love the company. We have only a 15 days notice period.
Kubernetes
Docker
JavaOverview
Adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.
Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.
Job Description
We are seeking a skilled DevOps Service Desk Specialist to join our global DevOps team. As a DevOps Service Desk Specialist, you will be responsible for managing service desk operations, system monitoring, troubleshooting, and supporting automation workflows to ensure operational stability and excellence for enterprise IT projects. You will be providing 24/7 support for critical application environments for industry leaders in the automotive industry.
Responsibilities:
Incident Management: Monitor and respond to tickets raised by the DevOps team or end-users.
Support users with prepared troubleshooting Maintain detailed incident logs, track SLAs, and prepare root cause analysis reports.
Change & Problem Management: Support scheduled changes, releases, and maintenance activities. Assist in identifying and tracking recurring issues.
Documentation & Communication: Maintain process documentation, runbooks, and knowledge base articles. Provide regular updates to stakeholders on incidents and resolutions.
On-Call Duty: staffing of a 24/7 on-call service, handling of incidents outside normal office hours, escalation to and coordination with the onsite team, customers and 3rd parties where necessary.
Tool & Platform Support: Manage and troubleshoot CI/CD tools (e.g., Jenkins, GitLab), container platforms (e.g., Docker, Kubernetes), and cloud services (e.g., AWS, Azure).
Requirements:
Technical experience in Java Enterprise environment as developer or DevOps specialist.
Familiarity with DevOps principles and ticketing tools like ServiceNow.
Strong analytical, communication, and organizational abilities. Easy to work with.
Strong problem-solving, communication, and ability to work in a fast-paced 24/7 environment.
Optional: Experience with our relevant business domain (Automotive industry). Familiarity with IT process frameworks SCRUM, ITIL.
Skills & Requirements
Java Enterprise, DevOps, Service Desk, Incident Management, Change Management, Problem Management, System Monitoring, Troubleshooting, Automation Workflows, CI/CD, Jenkins, GitLab, Docker, Kubernetes, AWS, Azure, ServiceNow, Root Cause Analysis, Documentation, Communication, On-Call Support, ITIL, SCRUM, Automotive Industry.
DockerKubernetes
Amazon Web Services (AWS)● Improve CI/CD tooling using gitlab.
● Implement and improve monitoring and alerting.
● Build and maintain highly available systems.
● Implement the CI pipeline.
● Implement and maintain monitoring stacks.
● Lead and guide the team in identifying and implementing new technologies.
● Implement and own the CI.
● Manage CD tooling.
● Implement and maintain monitoring and alerting.
● Build and maintain highly available production systems.
Skills
● Configuration Management experience such as Kubernetes, Ansible or similar.
● Managing production infrastructure with Terraform, CloudFormation, etc.
● Strong Linux, system administration background.
● Ability to present and communicate the architecture in a visual form. Strong knowledge of AWS,
Azure, GCP.
Docker- Provides free and subscription-based website and email services hosted and operated at data centres in Mumbai and Hyderabad.
- Serve global audience and customers through sophisticated content delivery networks.
- Operate a service infrastructure using the latest technologies for web services and a very large storage infrastructure.
- Provides virtualized infrastructure, allows seamless migration and the addition of services for scalability.
- Pioneers and earliest adopters of public cloud and NoSQL big data store - since more than a decade.
- Provide innovative internet services with work on multiple technologies like php, java, nodejs, python and c++ to scale our services as per need.
- Has Internet infrastructure peering arrangements with all the major and minor ISPs and telecom service providers.
- Have mail traffic exchange agreements with major Internet services.
Job Details :
- This job position provides competitive professional opportunity both to experienced and aspiring engineers. The company's technology and operations groups are managed by senior professionals with deep subject matter expertise.
- The company believes having an open work environment offering mentoring and learning opportunities with an informal and flexible work culture, which allows professionals to actively participate and contribute to the success of our services and business.
- You will be part of a team that keeps the business running for cloud products and services that are used 24- 7 by the company's consumers and enterprise customers around the world. You will be asked to contribute to operate, maintain and provide escalation support for the company's cloud infrastructure that powers all of cloud offerings.
Job Role :
- As a senior engineer, your role grows as you gain experience in our operations. We facilitate a hands-on learning experience after an induction program, to get you into the role as quickly as possible.
- The systems engineer role also requires candidates to research and recommend innovative and automated approaches for system administration tasks.
- The work culture allows a seamless integration with different product engineering teams. The teams work together and share responsibility to triage in complex operational situations. The candidate is expected to stay updated on best practices and help evolve processes both for resilience of services and compliance.
- You will be required to provide support for both, production and non-production environments to ensure system updates and expected service levels. You will be required to specifically handle 24/7 L2 and L3 oversight for incident responses and have an excellent understanding of the end-to-end support process from client to different support escalation levels.
- The role also requires a discipline to create, update and maintain process documents, based on operation incidents, technologies and tools used in the processes to resolve issues.
QUALIFICATION AND EXPERIENCE :
- A graduate degree or senior diploma in engineering or technology with some or all of the following:
- Knowledge and work experience with KVM, AWS (Glacier, S3, EC2), RabbitMQ, Fluentd, Syslog, Nginx is preferred
- Installation and tuning of Web Servers, PHP, Java servlets, memory-based databases for scalability and performance
- Knowledge of email related protocols such as SMTP, POP3, IMAP along with experience in maintenance and administration of MTAs such as postfix, qmail, etc will be an added advantage
- Must have knowledge on monitoring tools, trend analysis, networking technologies, security tools and troubleshooting aspects.
- Knowledge of analyzing and mitigating security related issues and threats is certainly desirable.
- Knowledge of agile development/SDLC processes and hands-on participation in planning sprints and managing daily scrum is desirable.
- Preferably, programming experience in Shell, Python, Perl or C.
DockerKubernetesAmazon Web Services (AWS)About RaRa Delivery
Not just a delivery company…
RaRa Delivery is revolutionising instant delivery for e-commerce in Indonesia through data driven logistics.
RaRa Delivery is making instant and same-day deliveries scalable and cost-effective by leveraging a differentiated operating model and real-time optimisation technology. RaRa makes it possible for anyone, anywhere to get same day delivery in Indonesia. While others are focusing on ‘one-to-one’ deliveries, the company has developed proprietary, real-time batching tech to do ‘many-to-many’ deliveries within a few hours.. RaRa is already in partnership with some of the top eCommerce players in Indonesia like Blibli, Sayurbox, Kopi Kenangan and many more.
We are a distributed team with the company headquartered in Singapore 🇸🇬 , core operations in Indonesia 🇮🇩 and technology team based out of India 🇮🇳
Future of eCommerce Logistics.
- Data driven logistics company that is bringing in same day delivery revolution in Indonesia 🇮🇩
- Revolutionising delivery as an experience
- Empowering D2C Sellers with logistics as the core technology
- Build and maintain CI/CD tools and pipelines.
- Designing and managing highly scalable, reliable, and fault-tolerant infrastructure & networking that forms the backbone of distributed systems at RaRa Delivery.
- Continuously improve code quality, product execution, and customer delight.
- Communicate, collaborate and work effectively across distributed teams in a global environment.
- Operate to strengthen teams across their product with their knowledge base
- Contribute to improving team relatedness, and help build a culture of camaraderie.
- Continuously refactor applications to ensure high-quality design
- Pair with team members on functional and non-functional requirements and spread design philosophy and goals across the team
- Excellent bash, and scripting fundamentals and hands-on with scripting in programming languages such as Python, Ruby, Golang, etc.
- Good understanding of distributed system fundamentals and ability to troubleshoot issues in a larger distributed infrastructure
- Working knowledge of the TCP/IP stack, internet routing, and load balancing
- Basic understanding of cluster orchestrators and schedulers (Kubernetes)
- Deep knowledge of Linux as a production environment, container technologies. e.g. Docker, Infrastructure As Code such as Terraform, K8s administration at large scale.
- Have worked on production distributed systems and have an understanding of microservices architecture, RESTful services, CI/CD.
DockerKubernetesRequirements
NodeJS (Node.js)
PostgreSQLTechnology- NodeJS, ExpressJS, MongoDB, MySQL, PostgreSQL
Experience- 4 to 8 years
Qualification- BCA, MCA, BSC.IT, MSC.IT, Btech.IT, Mtech.IT or Relevant Experience in the same field.
Notice Period- Immediate Joiner or Max in 15 days.
Salary- Good Hike on Current CTC
Organization- LDT Technology
Company's website link- http://www.ldttechnology.com/
Location- Zirakpur [Mohali] near Chandigarh
DockerAmazon Web Services (AWS)- Proven experience in handling large infrastructure and distributed systems like Kafka, Yarn, Elastic Search, etc..
- Familiarity with Python-related technologies and frameworks like Django or Pyramid.
- Experience with Unix/Linux operating systems internals and administration (e.g. filesystems, inodes, system calls, etc) or networking (e.g. TCP/IP, routing, network topologies, and hardware, SDN, etc)
- Familiarity with at least one of the cloud computing infrastructures - GCP / Azure / AWS
- Familiarity with task queue frameworks like Celery or Pika is a plus.
- Source code management and Implementation of security best practices.
- Experienced in building monitoring/metrics & alerting tool (APM tool), a custom dashboard for each Application stack against the supported environment
- Good understanding & implementation experience using 12-factor App principles
- Awareness of Cloud Security concepts
- Awareness of Information Security concepts and Best Practices
Kubernetes
Job Dsecription: (8-12 years)
○ Develop best practices for team and also responsible for the architecture
○ solutions and documentation operations in order to meet the engineering departments quality and standards
○ Participate in production outage and handle complex issues and works towards Resolution
○ Develop custom tools and integration with existing tools to increase engineering Productivity
Required Experience and Expertise
○ Deep understanding of Kernel, Networking and OS fundamentals
○ Strong experience in writing helm charts.
○ Deep understanding of K8s.
○ Good knowledge in service mesh.
○ Good Database understanding
Notice Period: 30 day max
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon