· Monitoring the entire customer service process.(US Process)
· Resolving customer issues brought to your attention.
· Creating procedures and policies for effective customer service.
· Planning how to train customer support professionals.
· Standardizing the customer service delivery of an organization
· Tracking the work of every customer service representative in the team.
· Performing quality assurance surveys with customers.
· Conveying customers’ feedback to the team.
· Fixing appointments according to the convenience of clients and customers.
· Interacting with customers to determine whether they have a desirable and shareable experience.
· Helping every customer service professional improve.
· Possessing the knowledge and ability to improve customer service of the organization.
· Creating a pleasant work environment for customer service professionals.
Customer Service Executive Requirements
· A minimum of 0 to 1.5 year of experience as a customer service representative.
· Superior written and oral communication skills.
· Leadership skills to guide and improve a team.
· Data entry and basic computer skills.
· Knowledge about customer relationship management systems.
· Knowledge about the best mediation and conflict resolution tactics.
· Ability to empathize with customers.
· Utmost patience while dealing with angry and agitated customers.
· Ability to respect every customer.
· Fast and efficient problem-solving skills.
· English should be fluent
Shubham Vishwakarma
Full Stack Developer - Averlon
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Kubernetes
Amazon Web Services (AWS)Job Details:
- Role: Staff Engineer, ArgoCD
- Experience: 5.5-7.5 Years
- Employment Type: Full-time
- Work Mode: Gurugram (Hybrid)
Job Description
REQUIREMENTS:
- Strong hands-on experience with Kubernetes (K8s) administration, deployment, and troubleshooting
- Expertise in GitOps implementation using ArgoCD
- Strong experience with Crossplane for infrastructure provisioning and orchestration
- Hands-on experience with New Relic for monitoring, observability, and performance management
- Experience building and maintaining CI/CD pipelines and deployment automation
- Strong knowledge of Infrastructure as Code (IaC) using Terraform
- Experience working with AWS cloud services and cloud-native architectures
- Hands-on experience with Docker and containerization technologies
- Strong Linux administration and scripting skills
- Experience implementing platform reliability, security, and automation best practices
- Strong understanding of monitoring, logging, and observability frameworks
RESPONSIBILITIES:
- Manage, maintain, and optimize Kubernetes-based infrastructure and application deployments
- Implement and support GitOps workflows using ArgoCD
- Design and manage infrastructure provisioning using Crossplane
- Monitor platform performance, reliability, and user experience using New Relic
- Build, enhance, and maintain CI/CD pipelines for automated software delivery
- Collaborate with development and platform engineering teams to deliver scalable cloud-native solutions
- Implement Infrastructure as Code practices using Terraform and automation tools
- Ensure platform stability, security, scalability, and operational excellence
- Troubleshoot infrastructure, deployment, and performance-related issues
- Drive continuous improvement initiatives across DevOps processes, tooling, and automation practices
- Support cloud infrastructure management and containerized application environments on AWS
- Promote DevOps best practices, governance, and operational standards across teams
Qualifications
Bachelor’s or master’s degree in computer science, Information Technology, or a related fields
Kubernetes
DockerAmazon Web Services (AWS)- Responsible for building, managing, and maintaining deployment pipelines and developing self-service tooling formanaging Git, Linux, Kubernetes, Docker, CI/CD & Pipelining etc in cloud infrastructure
- Responsible for building and managing DevOps agile tool chain with
- Responsible for working as an integrator between developer teams and various cloud infrastructures.
Section 2
- Responsibilities include helping the development team with best practices, provisioning monitoring, troubleshooting, optimizing and tuning, automating and improving deployment and release processes.
Section 3
- Responsible for maintaining application security with perioding tracking and upgrading package dependencies in coordination with respective developer teams .
- Responsible for packaging and containerization of deploy units and strategizing it in coordination with developer team
Section 4
- Setting up tools and required infrastructure. Defining and setting development, test, release, update, and support processes for DevOps operation
- Responsible for documentation of the process.
- Responsible for leading projects with end to end execution
Qualification: Bachelors of Engineering /MCA Preferably with AWS Cloud certification
Ideal Candidate -
- is experienced between 2-4 years with AWS certification and DevOps
experience.
- age less than 30 years, self-motivated and enthusiastic.
- is interested in building a sustainable DevOps platform with maximum
automation
- is interested in learning and being challenged on day to day basis.
- who can take ownership of the tasks and is willing to take the necessary
action to get it done.
- who can solve complex problems.
- who is honest with their quality of work and is comfortable with taking
ownership of their success and failure, Both
Amazon Web Services (AWS)General Description:Owns all technical aspects of software development for assigned applications
Participates in the design and development of systems & application programs
Functions as Senior member of an agile team and helps drive consistent development practices – tools, common components, and documentation
Required Skills:
In depth experience configuring and administering EKS clusters in AWS.
In depth experience in configuring **Splunk SaaS** in AWS environments especially in **EKS**
In depth understanding of OpenTelemetry and configuration of **OpenTelemetry Collectors**
In depth knowledge of observability concepts and strong troubleshooting experience.
Experience in implementing comprehensive monitoring and logging solutions in AWS using **CloudWatch**.
Experience in **Terraform** and Infrastructure as code.
Experience in **Helm**Strong scripting skills in Shell and/or python.
Experience with large-scale distributed systems and architecture knowledge (Linux/UNIX and Windows operating systems, networking, storage) in a cloud computing or traditional IT infrastructure environment.
Must have a good understanding of cloud concepts (Storage /compute/network).
Experience collaborating with several cross functional teams to architect observability pipelines for various GCP services like GKE, cloud run Big Query etc.
Experience with Git and GitHub.Experience with code build and deployment using GitHub actions, and Artifact Registry.
Proficient in developing and maintaining technical documentation, ADRs, and runbooks.
DockerKubernetesAmazon Web Services (AWS)Company - Apptware Solutions
Location Baner Pune
Team Size - 130+
Job Description -
Cloud Engineer with 8+yrs of experience
Roles and Responsibilities
● Have 8+ years of strong experience in deployment, management and maintenance of large systems on-premise or cloud
● Experience maintaining and deploying highly-available, fault-tolerant systems at scale
● A drive towards automating repetitive tasks (e.g. scripting via Bash, Python, Ruby, etc)
● Practical experience with Docker containerization and clustering (Kubernetes/ECS)
● Expertise with AWS (e.g. IAM, EC2, VPC, ELB, ALB, Autoscaling, Lambda, VPN)
● Version control system experience (e.g. Git)
● Experience implementing CI/CD (e.g. Jenkins, TravisCI, CodePipeline)
● Operational (e.g. HA/Backups) NoSQL experience (e.g. MongoDB, Redis) SQL experience (e.g. MySQL)
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● Bachelor's or master’s degree in CS, or equivalent practical experience
● Effective communication skills
● Hands-on cloud providers like MS Azure and GC
● A sense of ownership and ability to operate independently
● Experience with Jira and one or more Agile SDLC methodologies
● Nice to Have:
○ Sensu and Graphite
○ Ruby or Java
○ Python or Groovy
○ Java Performance Analysis
Role: Cloud Engineer
Industry Type: IT-Software, Software Services
Functional Area: IT Software - Application Programming, Maintenance Employment Type: Full Time, Permanent
Role Category: Programming & Design
KubernetesDockerWe are looking for an experienced Sr.Devops Consultant Engineer to join our team. The ideal candidate should have at least 5+ years of experience.
We are retained by a promising startup located in Silicon valley backed by Fortune 50 firm with veterans from firms as Zscaler, Salesforce & Oracle. Founding team has been part of three unicorns and two successful IPO’s in the past and well funded by Dell Technologies and Westwave Capital. The company has been widely recognized as an industry innovator in the Data Privacy, Security space and being built by proven Cybersecurity executives who have successfully built and scaled high growth Security companies and built Privacy programs as executives.
Responsibilities:
- Develop and maintain infrastructure as code using tools like Terraform, CloudFormation, and Ansible
- Manage and maintain Kubernetes clusters on EKS and EC2 instances
- Implement and maintain automated CI/CD pipelines for microservices
- Optimize AWS costs by identifying cost-saving opportunities and implementing cost-effective solutions
- Implement best security practices for microservices, including vulnerability assessments, SOC2 compliance, and network security
- Monitor the performance and availability of our cloud infrastructure using observability tools such as Prometheus, Grafana, and Elasticsearch
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- Stay up to date with the latest AWS services and technologies and provide recommendations for improving our cloud infrastructure
- Collaborate with cross-functional teams, including developers, and product managers, to ensure the smooth operation of our cloud infrastructure
- Experience with large scale system design and scaling services is highly desirable
Requirements:
- Bachelor's degree in Computer Science, Engineering, or a related field
- At least 5 years of experience in AWS DevOps and infrastructure engineering
- Expertise in Kubernetes management, Docker, EKS, EC2, Queues, Python Threads, Celery Optimization, Load balancers, AWS cost optimizations, Elasticsearch, Container management, and observability best practices
- Experience with SOC2 compliance and vulnerability assessment best practices for microservices
- Familiarity with AWS services such as S3, RDS, Lambda, and CloudFront
- Strong scripting skills in languages like Python, Bash, and Go
- Excellent communication skills and the ability to work in a collaborative team environment
- Experience with agile development methodologies and DevOps practices
- AWS certification (e.g. AWS Certified DevOps Engineer, AWS Certified Solutions Architect) is a plus.
Notice period : Can join within a month
KubernetesDockerRole Summary
In this role, you will lead the DevOps function at the organisation and work through all
facets of software development: design, prototype, implementation, testing and
documentation.
Responsibilities
- Design, prototype, implement, test and troubleshoot deployment strategies
- BS in Computer Science, Mathematics, Engineering or equivalent. MS or higher degree
- preferred.
- Design continuous integration and delivery pipelines using latest tools and platformsv
- Demonstrated understanding and hands-on experience in Kubernetes, K8s-Ingress,
- Docker, AWS EC2, VPC, Route53, ELB, RDS, MongoDB, Helm, Rancher, Jenkins,
- VPN, GKE.
- Create high level deployment design (HLSD) documents and outline software solutions
- Strong DevOps Management experience with focus on server-side development and
- database design
- Optimize application for maximum speed and scalability
- Strong understanding of web technologies, web services, communication protocols,
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- Knowledge of Agile software development methodologies
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Qualification
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- Create server side deployment primarily in the Cloud, Collaboration space
- 10+ years of relevant experience in developing and managing web/app products.
- Experience with a few of these languages: Shell, Ruby/ JRuby, Python, PowerShell, Java,
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- Hands-on experience in deploying and managing highly scalable cloud applications
- using AWS,Google Cloud
- Assure that all user input is validated before submitting to back-end
- Basic understanding of cloud security and hands on experience in building secure
- systems.
- Prepare accurate implementation task lists / time estimates and deliver assignments as
- per functional specifications, quality standards and project schedulesvvvv
DockerKubernetesAmazon Web Services (AWS)Experienced with Azure DevOps, CI/CD and Jenkins.
Experience is needed in Kubernetes (AKS), Ansible, Terraform, Docker.
Good understanding in Azure Networking, Azure Application Gateway, and other Azure components.
Experienced Azure DevOps Engineer ready for a Senior role or already at a Senior level.
Demonstrable experience with the following technologies:
Microsoft Azure Platform As A Service (PaaS) product such as Azure SQL, AppServices, Logic Apps, Functions and other Serverless services.
Understanding of Microsoft Identity and Access Management products such including Azure AD or AD B2C.
Microsoft Azure Operational and Monitoring tools, including Azure Monitor, App Insights and Log Analytics.
Knowledge of PowerShell, GitHub, ARM templates, version controls/hotfix strategy and deployment automation.
Ability and desire to quickly pick up new technologies, languages, and tools
Excellent communication skills and Good team player.
Passionate about code quality and best practices is an absolute must
Must show evidence of your passion for technology and continuous learning
Amazon Web Services (AWS)Work Location: Andheri East, Mumbai
Experience: 2-4 Years
About the Role:
At Bizongo, we believe in delivering excellence which drives business efficiency for our customers. As Software Engineer’s at Bizongo, you will be working on developing next generation of technology that will impact how businesses take care of their process and derive process excellence. We are looking for engineers who can bring fresh ideas, function at scale and are passionate about technology. We expect our engineers to be multidimensional, display leadership and have a zeal for learning as well as experimentation as we push business efficiency through our technology. As a DevOps Engineer, you should have hands-on experience as a DevOps engineer with strong technical proficiency on public clouds, Linux an programming/scripting.
Job Responsibilities:
Gather and analyse cloud infrastructure requirements
Automate obsessively
Support existing infrastructure, analyse problem areas and come up with solutions
Optimise stack performance and costs
Write code for new and existing tools
Must-haves:
Experience with DevOps techniques and philosophies
Passion to work in an exciting fast paced environment
Self-starter who can implement with minimal guidance
Good conceptual understanding of the building blocks of modern web-based infrastructure: DNS, TCP/IP, Networking, HTTP, SSL/TLS
Strong Linux skills
Experience with automation of code builds and deployments
Experience in nginx configurations for dynamic web application
Help with cost optimisations of infrastructure requirements
Assist development teams with any infrastructure needs
Strong command line skills to automate routine system administration tasks
An eye for monitoring. The ideal candidate should be able to look at complex infrastructure and be able to figure out what to monitor and how.
Databases: MySQL, PostgreSQL and cloud-based relational database solutions like Amazon RDS. Database replication and scalability
High Availability: Load Balancing (ELB), Reverse Proxies, CDNs etc.
Scripting Languages: Python/Bash/Shell/Perl
Version control with Git. Exposure to various branching workflows and collaborative development
Virtualisation and Docker
AWS core components (or their GCP/Azure equivalents) and their management: EC2, ELB, NAT, VPC, IAM Roles and policies, EBS and S3, CloudFormation, Elasticache, Route53, etc.
Configuration Management: SaltStack/Ansible/Puppet
CI/CD automation experience
Understanding of Agile development practices is a plus
Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field
Why work with us?
Opportunity to work with "India’s leading B2B" E-commerce venture. The company grew its revenue by more than 12x last year to reach to a 200 Cr annual revenue run rate scale in March 2018. We invite you to be part of the upcoming growth story of B2B sector through Bizongo
Having formed a strong base in Ecommerce, Supply Chain, Retail industries; exploring FMCG, Food Processing, Engineering, Consumer Durable, Auto Ancillary and Chemical industries
Design and Development launched for Bizongo recently and seeing tremendous growth as a steady and additional revenue stream
Opportunity to work with most dynamic individuals in Asia recognized under Forbes 30 Under 30 and industry stalwarts from across companies like Microsoft, Paypal, Gravitas, Parksons, ITC, Snapdeal, Fedex, Deloitte and HUL
Working in Bizongo translates into being a part of a dynamic start-up with some of the most enthusiastic, hardworking and intelligent people in a fast paced and electrifying environment
Bizongo has been awarded as the most Disruptive Procurement Startup of the year - 2017
Being a company that is expanding itself every day and working towards exploring newer avenues in the market, every employee grows with the company
The position provides a chance to build on existing talents, learn new skills and gain valuable experience in the field of Ecommerce
About the Company:
Company Website: https://www.bizongo.com/
Any solution worth anything is unfailingly preceded by clear articulation of a problem worth solving. Even a modest study of Indian Packaging industry would lead someone to observe the enormous fragmentation, chaos and rampant unreliability pervading the ecosystem. When businesses are unable to cope even with these basic challenges, how can they even think of materializing an eco-friendly & resource-efficient packaging economy? These are some hardcore problems with real-world consequences which our country is hard-pressed to solve.
Bizongo was conceived as an answer to these first level challenges of disorganization in the industry. We employed technology to build a business model that can streamline the packaging value-chain & has enormous potential to scale sustainably. Our potential to fill this vacuum was recognized early on by Accel Partners and IDG Ventures who jointly led our Series A funding. Most recently, B Capital group, a global tech fund led by Facebook co-founder Mr. Eduardo Savarin, invested in our technological capabilities when it jointly led our Series B funding with IFC.
The International Finance Corporation (IFC), the private-sector investment arm of the World Bank, cited our positive ecosystem impact towards the network of 30,000 SMEs operating in the packaging industry, as one of the core reasons for their investment decision. Beyond these bastions of support, we are extremely grateful to have found validation by various authoritative institutions including Forbes 30 Under 30 Asia. Being the only major B2B player in the country with such an unprecedented model has lent us enormous scope of experimentation in our efforts to break new grounds. Dreaming and learning together thus, we have grown from a team of 3, founded in 2015, to a 250+ strong family with office presence across Mumbai, Gurgaon and Bengaluru. So those who strive for opportunities to rise above their own limitations, who seek to build an ecosystem of positive change and to find remarkable solutions to challenges where none existed before, such creators would find a welcome abode in Bizongo.
DockerKubernetesAmazon Web Services (AWS)- Experience working in advanced iterative methodologies such as Agile and Safe.
- Experience with containers and orchestration (Docker, Kubernetes).
- Comfortable working in complex and demanding environments with high degree of change.
- Ability to view system perspective and to perform thorough investigations.
- Experience in frequent delivery to production.
- Microservice-based architecture (Jenkins, Docker, CI/CD, ELK)
- Experience with modern software components (Mongo, Elasticsearch, Kafka).
- Expertise in software development methodologies.
- Understanding of protocols/technologies like HTTP, SSL, LDAP, SSH, SAML, etc.
- Possession of a deep knowledge of development workflows with Git.
- Experience with MySQL or another relational database Environment.
- Automation testing (component, integration and end2end)
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon