cutomer support executive

Location: Bangalore

Experience: 2–5 years

Type: Full-time | On-site

Open Roles: 1

Start: Immediate

Why this role exists

Most engineering teams choose between speed and stability.

We need both.

Today:

• Deployments carry risk
• Cloud costs are higher than they should be
• Compliance is reactive, not built-in

This role exists to build a platform where:

• We can deploy fast without breaking production
• We can scale without runaway cost
• We can pass enterprise InfoSec reviews without firefighting

What you’ll do

You will not just manage infrastructure.

You will build the platform that engineering runs on.

1. Drive cloud cost efficiency

• Reduce Azure compute spend by 40%
• Implement:
• Reserved Instances / savings plans
• Right-sizing of workloads
• Scheduling for non-critical workloads
• Continuously monitor and optimize cost vs performance

2. Build zero-downtime deployment systems

• Ship a deployment pipeline that supports:
• 5+ production deployments per week
• Zero customer-visible downtime
• Implement:
• Blue-green / canary deployments
• Automated health checks
• Safe rollout strategies

3. Enable fast and safe releases

• Reduce time-to-launch significantly
• Ensure:
• High reliability in every release
• Ability to rollback instantly if something breaks
• Create systems where:
• Scaling up is seamless when things go right
• Failures are contained when they don’t

4. Build disaster recovery and compliance readiness

• Create DR/BCP systems that pass enterprise audits from:
• HDFC Life, SBI Life
• Ensure:
• Backup and recovery processes are defined and tested
• Failover strategies are documented and executable
• Build compliance as part of the system, not an afterthought

5. Embed security into the pipeline

• Integrate:
• SAST (Static Application Security Testing)
• DAST (Dynamic Application Security Testing)
• SCA (Software Composition Analysis)
• Secret scanning
• Container scanning
• IaC scanning
• Ensure vulnerabilities are caught before deployment

6. Enforce policy-as-code

• Implement:
• OPA / Gatekeeper
• Azure Policy
• Prevent non-compliant infrastructure from being deployed
• Ensure consistency across environments

7. Build a scalable platform layer

• Create systems that:
• Support increasing deployment frequency
• Maintain reliability under scale
• Work closely with backend and SRE teams to:
• Improve system stability
• Reduce operational overhead

What success looks like

• Cloud costs reduce by ≥ 40%
• Deployments are:
• Frequent
• Safe
• Invisible to customers
• Rollbacks are instant and reliable
• DR/BCP passes enterprise audits in the first attempt
• Security is embedded in the pipeline, not patched later
• Engineering teams ship faster with confidence

Who you are

• You have 2-5 years of experience in DevOps / Platform Engineering
• You have worked with:
• Cloud platforms (Azure preferred)
• CI/CD systems
• Infrastructure as Code
• You think in:
• Systems
• Trade-offs (speed vs reliability vs cost)
• You are comfortable owning:
• Production infrastructure
• Deployment systems

What will make you stand out

• Experience with:
• High-frequency deployment systems
• Cost optimization at scale
• Security-first pipelines
• Strong understanding of:
• Kubernetes / container orchestration
• Monitoring and observability
• Distributed system reliability
• Experience passing enterprise security/compliance audits

Why join

• You will define how engineering ships and scales
• Your work directly impacts:
• Reliability
• Cost
• Deployment velocity
• You will build a platform that moves from:
• Fragile → predictable and scalable

What this role is not

• Not manual infra management
• Not reactive firefighting
• Not limited to CI/CD maintenance

What this role is

• A builder of deployment systems
• A driver of cost efficiency
• A guardian of reliability and compliance

One question to self-evaluate

Can you build a platform where we deploy faster, spend less, and never break production?

Job Title: Senior Devops Engineer (Full-time)

Location: Mumbai, Onsite

Experience Required: 5+ Years

Required Qualifications

● Experience:

○ 5+ years of hands-on experience as a DevOps Engineer or similar role, with

proven expertise in building and customizing Helm charts from scratch (not just

using pre-existing ones).

○ Demonstrated ability to design and whiteboard DevOps pipelines, including

CI/CD workflows for microservices applications.

○ Experience packaging and deploying applications with stateful dependencies

(e.g., databases, persistent storage) in varied environments: on-prem (air-gapped

and non-air-gapped), single-tenant cloud, multi-tenant cloud, and developer trials.

○ Proficiency in managing deployments in Kubernetes clusters, including offline

installations, upgrades via Helm, and adaptations for client restrictions (e.g., no

additional tools or VMs).

○ Track record of handling client interactions, such as asking probing questions

about infrastructure (e.g., OS versions, storage solutions, network restrictions)

and explaining technical concepts clearly.

● Technical Skills:

○ Strong knowledge of Helm syntax and functionalities (e.g., Go templating, hooks,

subcharts, dependency management).

○ Expertise in containerization with Docker, including image management

(save/load, registries like Harbor or ECR).

○ Familiarity with CI/CD tools such as Jenkins, ArgoCD, GitHub Actions, and

GitOps for automated and manual deployments.

○ Understanding of storage solutions for on-prem and cloud, including object/file

storage (e.g., MinIO, Ceph, NFS, cloud-native like S3/EBS).

○ In-depth knowledge of Kubernetes concepts: StatefulSets, PersistentVolumes,

namespaces, HPA, liveness/readiness probes, network policies, and RBAC.

○ Solid grasp of cloud networking: VPCs (definition, boundaries, virtualization via

SDN, differences from private clouds), bare metal vs. virtual machines

(advantages like resource efficiency, flexibility, and scalability).

○ Ability to work in air-gapped environments, preparing offline artifacts and

ensuring self-contained deployment

Job Description

Role: Sr. DevOps – Architect

Location: Bangalore

Who are we looking for?

A senior level DevOps consultant with deep DevOps related expertise. The Individual should be passionate about technology and demonstrate depth and breadth of expertise in similar roles and Enterprise Systems/Enterprise Architecture Frameworks;

Technical Skills:

• 8+ years of relevant  DevOps /Operations/Development experience working under Agile  DevOps  culture on large scale distributed systems.

• Experience in building a DevOps platform in integrating DevOps tool chain using REST/SOAP/ESB technologies.

• Required hands on programming skills on developing automation modules using one of these scripting languages Python/Perl/Ruby/Bash

• Require hands on experience with public cloud such as AWS, Azure, Openstack, Pivotal Cloud Foundry etc though Azure experience is must.

• Experience in working more than one of the configuration management tools like Chef/Puppet/Ansible and building own cookbook/manifest is required.

• Experience with Docker and Kubernetes.

• Experience in Building CI/CD pipelines using any of the continuous integration tools like Jenkins, Bamboo etc.

• Experience with planning tools like Jira, Rally etc.

• Hands on experience on continuous integration and build tools like (Jenkins, Bamboo, CruiseControl etc.) along with version control system like (GIT, SVN, GITHUB, TFS etc.), build automation tools like Maven/Gradle/ANT and dependency management tools like Artifactory/Nexus.

• Experience with more than one deployment automation tools like IBM urban code, CA automic, XL Deploy etc.

• Experience on setting up and managing  DevOps  tools on Repository, Monitoring, Log Analysis etc. using tools like (New Relic, Splunk, App Dynamics etc.)

• Understanding of Applications, Networking and Open source tools.

• Experience on security side of DevOps i.e. DevSecOps

• Good to have understanding of Micro services architecture.

• Experience working with remote/offshore teams is a huge plus

• Experience in building a Dashboard based on latest JS technologies like NodeJS

• Experience with NoSQL database like MongoDB

• Experience in working with REST APIs

• Experience with tools like NPM, Gulp

Process Skills:

• Ability in performing rapid assessments of clients’ internal technology landscape and targeting use cases and deployment targets

• Develop and create program blueprint, case study, supporting technical documentations for DevOps to be commercialized and duplicate work across different business customers

• Compile, deliver, and evangelize roadmaps that guide the evolution of services

• Grasp and communicate big-picture enterprise-wide issues to team

• Experience working in an Agile / Scrum / SAFe environment preferred

Behavioral Skills :

• Should have directly worked on creating enterprise level operating models, architecture options

• Model as-is and to-be architectures based on business requirements

• Good communication & presentation skills

• Self-driven + Disciplined + Organized + Result Oriented + Focused & Passionate about work

• Flexible for short term travel

Primary Duties / Responsibilities:

• Build Automations and modules for DevOps platform

• Build integrations between various DevOps tools

• Interface with another teams to provide support and understand the overall vision of the transformation platform.

• Understand the customer deployment scenarios, and Continuously improve and update the platform based on agile requirements.

• Preparing HLDs and LLDs.

• Presenting status to leadership and key stakeholders at regular intervals

Qualification:

• Somebody who has at least 12+ years of work experience in software development.

• 5+ years industry experience in DevOps architecture related to Continuous Integration/Delivery solutions, Platform Automation including technology consulting experience

• Education qualification: B.Tech, BE, BCA, MCA, M. Tech or equivalent technical degree from a reputed college

About the Role:

We are seeking a talented and passionate DevOps Engineer to join our dynamic team. You will be responsible for designing, implementing, and managing scalable and secure infrastructure across multiple cloud platforms. The ideal candidate will have a deep understanding of DevOps best practices and a proven track record in automating and optimizing complex workflows.

Key Responsibilities:

Cloud Management:

• Design, implement, and manage cloud infrastructure on AWS, Azure, and GCP.
• Ensure high availability, scalability, and security of cloud resources.

Containerization & Orchestration:

• Develop and manage containerized applications using Docker.
• Deploy, scale, and manage Kubernetes clusters.

CI/CD Pipelines:

• Build and maintain robust CI/CD pipelines to automate the software delivery process.
• Implement monitoring and alerting to ensure pipeline efficiency.

Version Control & Collaboration:

• Manage code repositories and workflows using Git.
• Collaborate with development teams to optimize branching strategies and code reviews.

Automation & Scripting:

• Automate infrastructure provisioning and configuration using tools like Terraform, Ansible, or similar.
• Write scripts to optimize and maintain workflows.

Monitoring & Logging:

• Implement and maintain monitoring solutions to ensure system health and performance.
• Analyze logs and metrics to troubleshoot and resolve issues.

Required Skills & Qualifications:

• 3-5 years of experience with AWS, Azure, and Google Cloud Platform (GCP).
• Proficiency in containerization tools like Docker and orchestration tools like Kubernetes.
• Hands-on experience building and managing CI/CD pipelines.
• Proficient in using Git for version control.
• Experience with scripting languages such as Bash, Python, or PowerShell.
• Familiarity with infrastructure-as-code tools like Terraform or CloudFormation.
• Solid understanding of networking, security, and system administration.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and teamwork skills.

Preferred Qualifications:

• Certifications such as AWS Certified DevOps Engineer, Azure DevOps Engineer, or Google Professional DevOps Engineer.
• Experience with monitoring tools like Prometheus, Grafana, or ELK Stack.
• Familiarity with serverless architectures and microservices.

Requirements

Core skills:

● Strong background in Linux / Unix Administration and

troubleshooting

● Experience with AWS (ideally including some of the following:

VPC, Lambda, EC2, Elastic Cache, Route53, SNS, Cloudwatch,

Cloudfront, Redshift, Open search, ELK etc.)

● Experience with Infra Automation and Orchestration tools

including Terraform, Packer, Helm, Ansible.

● Hands on Experience on container technologies like Docker,

Kubernetes/EKS, Gitlab and Jenkins as Pipeline.

● Experience in one or more of Groovy, Perl, Python, Go or

scripting experience in Shell.

● Good understanding of with Continuous Integration(CI) and

Continuous Deployment(CD) pipelines using tools like Jenkins,

FlexCD, ArgoCD, Spinnaker etc

● Working knowledge of key value stores, database technologies

(SQL and NoSQL), Mongo, mySQL

● Experience with application monitoring tools like Prometheus,

Grafana, APM tools like NewRelic, Datadog, Pinpoint

● Good exposure on middleware components like ELK, Redis, Kafka

and IOT based systems including Redis, NewRelic, Akamai,

Apache / Nginx, ELK, Grafana, Prometheus etc

Good to have:

● Prior experience in Logistics, Payment and IOT based applications

● Experience in unmanaged mongoDB cluster, automations &

operations, analytics

● Write procedures for backup and disaster recovery

Core Experience

● 3-5 years of hands-on DevOps experience

● 2+ years of hands-on Kubernetes experience

● 3+ years of Cloud Platform experience with special focus on

Lambda, R53, SNS, Cloudfront, Cloudwatch, Elastic Beanstalk,

RDS, Open Search, EC2, Security tools

● 2+ years of scripting experience in Python/Go, shell

● 2+ years of familiarity with CI/CD, Git, IaC, Monitoring, and

Logging tools

The candidate must have 2-3 years of experience in the domain. The responsibilities include:

● Deploying system on Linux-based environment using Docker

● Manage & maintain the production environment

● Deploy updates and fixes

● Provide Level 1 technical support

● Build tools to reduce occurrences of errors and improve customer experience

● Develop software to integrate with internal back-end systems

● Perform root cause analysis for production errors

● Investigate and resolve technical issues

● Develop scripts to automate visualization

● Design procedures for system troubleshooting and maintenance

● Experience working on Linux-based infrastructure

● Excellent understanding of MERN Stack, Docker & Nginx (Good to have Node Js)

● Configuration and managing databases such as Mongo

● Excellent troubleshooting

● Experience of working with AWS/Azure/GCP

● Working knowledge of various tools, open-source technologies, and cloud services

● Awareness of critical concepts in DevOps and Agile principles

● Experience of CI/CD Pipeline

Profile: DevOps Engineer
Experience: 5-8 Yrs
Notice Period: Immediate to 30 Days

Job Descrtiption:

Technical Experience (Must Have):
Cloud: Azure
DevOps Tool: Terraform, Ansible, Github, CI-CD pipeline, Docker, Kubernetes
Network: Cloud Networking
Scripting Language: Any/All - Shell Script, PowerShell, Python
OS: Linux (Ubuntu, RHEL etc)
Database: MongoDB

Professional Attributes: Excellent communication, written, presentation,
and problem-solving skills.

Experience: Minimum of 5-8 years of experience in Cloud Automation and
Application

Additional Information (Good to have):
Microsoft Azure Fundamentals AZ-900
Terraform Associate
Docker
Certified Kubernetes Administrator

Role:
Building and maintaining tools to automate application and
infrastructure deployment, and to monitor operations.
Design and implement cloud solutions which are secure, scalable,
resilient, monitored, auditable and cost optimized.
Implementing transformation from an as is state, to the future.
Coordinating with other members of the DevOps team, Development, Test,
and other teams to enhance and optimize existing processes.
Provide systems support,  implement monitoring and logging alerting
solutions that enable the production systems to be monitored.
Writing Infrastructure as Code (IaC) using Industry standard tools and
services.
Writing application deployment automation using industry standard
deployment and configuration tools.
Design and implement continuous delivery pipelines that serve the
purpose of provisioning and operating client test as well as production
environments.
Implement and stay abreast of Cloud and DevOps industry best practices
and tooling.