
· Monitoring the entire customer service process.(US Process)
· Resolving customer issues brought to your attention.
· Creating procedures and policies for effective customer service.
· Planning how to train customer support professionals.
· Standardizing the customer service delivery of an organization
· Tracking the work of every customer service representative in the team.
· Performing quality assurance surveys with customers.
· Conveying customers’ feedback to the team.
· Fixing appointments according to the convenience of clients and customers.
· Interacting with customers to determine whether they have a desirable and shareable experience.
· Helping every customer service professional improve.
· Possessing the knowledge and ability to improve customer service of the organization.
· Creating a pleasant work environment for customer service professionals.
Customer Service Executive Requirements
· A minimum of 0 to 1.5 year of experience as a customer service representative.
· Superior written and oral communication skills.
· Leadership skills to guide and improve a team.
· Data entry and basic computer skills.
· Knowledge about customer relationship management systems.
· Knowledge about the best mediation and conflict resolution tactics.
· Ability to empathize with customers.
· Utmost patience while dealing with angry and agitated customers.
· Ability to respect every customer.
· Fast and efficient problem-solving skills.
· English should be fluent

About Quadron iSolutions Pvt Ltd
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Job Role : DevOps Engineer (Python + DevOps)
Experience : 4 to 10 Years
Location : Hyderabad
Work Mode : Hybrid
Mandatory Skills : Python, Ansible, Docker, Kubernetes, CI/CD, Cloud (AWS/Azure/GCP)
Job Description :
We are looking for a skilled DevOps Engineer with expertise in Python, Ansible, Docker, and Kubernetes.
The ideal candidate will have hands-on experience automating deployments, managing containerized applications, and ensuring infrastructure reliability.
Key Responsibilities :
- Design and manage containerization and orchestration using Docker & Kubernetes.
- Automate deployments and infrastructure tasks using Ansible & Python.
- Build and maintain CI/CD pipelines for streamlined software delivery.
- Collaborate with development teams to integrate DevOps best practices.
- Monitor, troubleshoot, and optimize system performance.
- Enforce security best practices in containerized environments.
- Provide operational support and contribute to continuous improvements.
Required Qualifications :
- Bachelor’s in Computer Science/IT or related field.
- 4+ years of DevOps experience.
- Proficiency in Python and Ansible.
- Expertise in Docker and Kubernetes.
- Hands-on experience with CI/CD tools and pipelines.
- Experience with at least one cloud provider (AWS, Azure, or GCP).
- Strong analytical, communication, and collaboration skills.
Preferred Qualifications :
- Experience with Infrastructure-as-Code tools like Terraform.
- Familiarity with monitoring/logging tools like Prometheus, Grafana, or ELK.
- Understanding of Agile/Scrum practices.
Backend Development & API Design
· Design, develop, and maintain scalable and high-performance REST APIs using FastAPI.
· Implement robust and secure authentication and authorization mechanisms.
· Ensure seamless data flow and communication between frontend and backend services.
Database & Performance Optimization
· Work with SQL databases (PostgreSQL, etc.), including writing optimized queries and managing database schemas.
· Implement data storage solutions that ensure high availability, performance, and scalability.
· Monitor database performance and troubleshoot any issues proactively.
Server-Side Logic & Security
· Develop and maintain scalable microservices using Python.
· Implement security best practices to protect data integrity and prevent vulnerabilities.
· Handle server-side logic to support business requirements efficiently.
Monitoring & Analytics
· Implement monitoring tools to track application performance and system health.
· Set up logging mechanisms for better debugging and system observability.
· Use analytics to optimize application performance and database efficiency.
General Engineering Responsibilities
· Collaborate with front-end engineers to ensure seamless API integration.
· Write clean, maintainable, and well-documented code.
· Stay updated with the latest backend technologies, frameworks, and best practices.
Devops
Job Sector: IT , Software
Job Type: Permanent
Location: Sholinganallur (Chennai)
Experience: 6 -8 Years
Salary: 11 – 13 LPA
Education: Any Graduate
Notice Period: Immediate
Key Skills: CI/CD Tools –Maven, Gradle, Fastlane, Jenkins, Travis
CV submission closing date: 22/07/2021
Contact at triple eight two zero nine four two double seven
Job Responsibilities:
- Design, develop, ship, and motivate the creation of software and systems to increase product reliability and organizational efficiency.
- Guide reliability practices through the entire software development lifecycle through activities like architecture reviews, code reviews, creating platforms and frameworks, capacity planning, and chaos testing.
- Maintain service health through monitoring and incident response.
- Improve service reliability through blameless post-incident reviews and using code to prevent or respond to problem recurrence.
Required Skills:
- BS degree in Computer Science, related technical field, or equivalent practical experience.
- Experience writing code in Java, Go, Shell, Perl, Python, or a similar language.
- Ability to debug, optimize code, and automate routine tasks.
- Strong interest in SRE topics like SLOs, resilience, scaling, performance, and more.
- We get excited about engineers who:
- have previous experience with public clouds and enabling technology (AWS & Terraform preferred or other similar technologies)
- Familiar on one or more CI/CD Tools – Maven, Gradle, Fastlane, Jenkins, Travis/CircleCI
- Experience designing using asynchronous messaging patterns
3-5 years of experience in DevOps, systems administration, or software engineering roles.
B. Tech. in computer science or related field from top tier engineering colleges.
Strong technical skills in software development, systems administration, and cloud infrastructure management.
Experience with infrastructure-as-code tools such as Terra form or Cloud Formation.
Experience with containerization technologies such as Dockers and Kubernetes.
Experience with cloud providers such as AWS or Azure.
Experience with scripting languages such as Bash or Python.
Strong problem-solving and analytical skills.
Strong communication and collaboration skills
Required qualifications and must have skills
-
5+ years of experience managing a team of 5+ infrastructure software engineers
-
5+ years of experience in building and scaling technical infrastructure
-
5+ years of experience in delivering software
-
Experience leading by influence in multi-team, cross-functional projects
-
Demonstrated experience recruiting and managing technical teams, including performance management and managing engineers
-
Experience with cloud service providers such as AWS, GCP, or Azure
-
Experience with containerization technologies such as Kubernetes and Docker
Nice to have Skills
-
Experience with Hadoop, Hive and Presto
-
Application/infrastructure benchmarking and optimization
-
Familiarity with modern CI/CD practices
-
Familiarity with reliability best practices
- Hands on experience in AWS provisioning of AWS services like EC2, S3,EBS, AMI, VPC, ELB, RDS, Auto scaling groups, Cloud Formation.
- Good experience on Build and release process and extensively involved in the CICD using
Jenkins
- Experienced on configuration management tools like Ansible.
- Designing, implementing and supporting fully automated Jenkins CI/CD
- Extensively worked on Jenkins for continuous Integration and for end to end Automation for all Builds and Deployments.
- Proficient with Docker based container deployments to create shelf environments for dev teams and containerization of environment delivery for releases.
- Experience working on Docker hub, creating Docker images and handling multiple images primarily for middleware installations and domain configuration.
- Good knowledge in version control system in Git and GitHub.
- Good experience in build tools
- Implemented CI/CD pipeline using Jenkins, Ansible, Docker, Kubernetes ,YAML and Manifest
Job Dsecription:
○ Develop best practices for team and also responsible for the architecture
○ solutions and documentation operations in order to meet the engineering departments quality and standards
○ Participate in production outage and handle complex issues and works towards Resolution
○ Develop custom tools and integration with existing tools to increase engineering Productivity
Required Experience and Expertise
○ Having a good knowledge of Terraform + someone who has worked on large TF code bases.
○ Deep understanding of Terraform with best practices & writing TF modules.
○ Hands-on experience of GCP and AWS and knowledge on AWS Services like VPC and VPC related services like (route tables, vpc endpoints, privatelinks) EKS, S3, IAM. Cost aware mindset towards Cloud services.
○ Deep understanding of Kernel, Networking and OS fundamentals
NOTICE PERIOD - Max - 30 days
Job Description
We are looking to add DevOps Engineer to the Infra team.
Roles & Responsibilities
What you do :
- Developing automation for the various deployments core to our business
- Documenting run books for various processes / improving knowledge bases
- Identifying technical issues, communicating and recommending solutions
- Miscellaneous support (user account, VPN, network, etc)
- Develop continuous integration / deployment strategies
- Production systems deployment/monitoring/optimization
-
Management of staging/development environments
What you know :
- Ability to work with a wide variety of open source technologies and tools
- Ability to code/script (Python, Ruby, Bash)
- Experience with systems and IT operations
- Comfortable with frequent incremental code testing and deployment
- Strong grasp of automation tools (Chef, Packer, Ansible, or others)
- Experience with cloud infrastructure and bare-metal systems
- Experience optimizing infrastructure for high availability and low latencies
- Experience with instrumenting systems for monitoring and reporting purposes
- Well versed in software configuration management systems (git, others)
- Experience with cloud providers (AWS or other) and tailoring apps for cloud deployment
-
Data management skills
Education :
- Degree in Computer Engineering or Computer Science
- 1-3 years of equivalent experience in DevOps roles.
- Work conducted is focused on business outcomes
- Can work in an environment with a high level of autonomy (at the individual and team level)
-
Comfortable working in an open, collaborative environment, reaching across functional.
Our Offering :
- True start-up experience - no bureaucracy and a ton of tough decisions that have a real impact on the business from day one.
-
The camaraderie of an amazingly talented team that is working tirelessly to build a great OS for India and surrounding markets.
Perks :
- Awesome benefits, social gatherings, etc.
- Work with intelligent, fun, and interesting people in a dynamic start-up environment.
Eligibility
B.Tech/M.Tech/B.E
Company Introduction
Established in May 2015, Indus OS is a homebred system apps company, building India’s only content and commerce platform for users to discover and consume digital content & services in the language of their choice. With a vision of digitally connecting 1 Billion Indians, Indus OS is constantly striving to adapt its existing portfolio (App Store, Minus One Screen, Keyboard, Messenger, etc) by introducing new features to enrich the user experience in their native language.
Currently, Indus OS has a user base of over 12+ Million on the back of 10+ smartphone brand partnerships with leading OEMs such as Samsung, Gionee, iTel, Micromax, Intex, Karbonn, and others. The Indus platform is available in English & 23 Indian regional languages and is intended to digitally connect the next 1 billion people in the emerging markets.
- Experience: 3-5 Years
- Scripting: PowerShell and either of ( JavaScript, Python)
- Kubernetes and docker Hands-On
- Good to have either (Azure / AWS )
- Any of DB technologies Hands-ON: No SQL - Admin, COSMOS DB, MONGO DB, Maria DBA
- Good to have Analytics knowledge










