cutomer support executive

Job Summary:

We are looking for a highly skilled and experienced DevOps Engineer who will be responsible for the deployment, configuration, and troubleshooting of various infrastructure and application environments. The candidate must have a proficient understanding of CI/CD pipelines, container orchestration, and cloud services, with experience in AWS services like EKS, EC2, ECS, EBS, ELB, S3, Route 53, RDS, ALB, etc., in a highly available and scalable production environment. The DevOps Engineer will be responsible for monitoring, automation, troubleshooting, security, user management, reporting, migrations, upgrades, disaster recovery, and infrastructure restoration, among other tasks. They will also work with application teams on infrastructure design and issues, and architect solutions to optimally meet business needs.

Responsibilities:

• Deploy, configure, and troubleshoot various infrastructure and application environments
• Work with AWS services like EC2, ECS, EBS, ELB, S3, Route 53, RDS, ALB, etc., in a highly available and scalable production environment
• Monitor, automate, troubleshoot, secure, maintain users, and report on infrastructure and applications
• Collaborate with application teams on infrastructure design and issues
• Architect solutions that optimally meet business needs
• Implement CI/CD pipelines and automate deployment processes
• Disaster recovery and infrastructure restoration
• Restore/Recovery operations from backups
• Automate routine tasks
• Execute company initiatives in the infrastructure space
• Expertise with observability tools like ELK, Prometheus, Grafana , Loki

Qualifications:

• Proficient understanding of CI/CD pipelines, container orchestration, and various cloud services
• Experience with AWS services like EC2, ECS, EBS, ELB, S3, Route 53, RDS, ALB, etc.
• Experience in monitoring, automation, troubleshooting, security, user management, reporting, migrations, upgrades, disaster recovery, and infrastructure restoration
• Experience in architecting solutions that optimally meet business needs
• Experience with scripting languages (e.g., Shell, Python) and infrastructure as code (IaC) tools (e.g., Terraform, CloudFormation)
• Strong understanding of system concepts like high availability, scalability, and redundancy
• Ability to work with application teams on infrastructure design and issues
• Excellent problem-solving and troubleshooting skills
• Experience with automation of routine tasks
• Good communication and interpersonal skills

Education and Experience:

• Bachelor's degree in Computer Science or a related field
• 5 to 10 years of experience as a DevOps Engineer or in a related role
• Experience with observability tools like ELK, Prometheus, Grafana

Working Conditions:

The DevOps Engineer will work in a fast-paced environment, collaborating with various application teams, stakeholders, and management. They will work both independently and in teams, and they may need to work extended hours or be on call to handle infrastructure emergencies.

Note: This is a remote role. The team member is expected to be in the Bangalore office for one week each quarter.

Job Responsibilities:

Section 1 -

- Responsible for managing and providing L1 support to Build, design, deploy and maintain the implementation of Cloud solutions on AWS.
- Implement, deploy and maintain development, staging & production environments on AWS.
- Familiar with serverless architecture and services on AWS like Lambda, Fargate, EBS, Glue, etc.
- Understanding of Infra as a code and familiar with related tools like Terraform, Ansible Cloudformation etc.

Section 2 -

- Managing the Windows and Linux machines, Kubernetes, Git, etc.
- Responsible for L1 management of Servers, Networks, Containers, Storage, and Databases services on AWS.

Section 3 -

- Timely monitoring of production workload alerts and quick addressing the issues
- Responsible for monitoring and maintaining the Backup and DR process.

Section 4 -

- Responsible for documenting the process.
- Responsible for leading cloud implementation projects with end-to-end execution.

Qualifications: Bachelors of Engineering / MCA Preferably with AWS, Cloud certification

Skills & Competencies

- Linux and Windows servers management and troubleshooting.

- AWS services experience on CloudFormation, EC2, RDS, VPC, EKS, ECS, Redshift, Glue, etc. - AWS EKS

- Kubernetes and containers knowledge

- Understanding of setting up AWS Messaging, streaming and queuing Services(MSK, Kinesis, SQS, SNS, MQ)

- Understanding of serverless architecture. - High understanding of Networking concepts

- High understanding of Serverless architecture concept - Managing to monitor and alerting systems

- Sound knowledge of Database concepts like Dataware house, Data Lake, and ETL jobs

- Good Project management skills

- Documentation skills

- Backup, and DR understanding

Soft Skills - Project management, Process Documentation

Ideal Candidate:

- AWS certification with between 2-4 years of experience with certification and project execution experience.

- Someone who is interested in building sustainable cloud architecture with automation on AWS.

- Someone who is interested in learning and being challenged on a day-to-day basis.

- Someone who can take ownership of the tasks and is willing to take the necessary action to get it done.

- Someone who is curious to analyze and solve complex problems.

- Someone who is honest with their quality of work and is comfortable with taking ownership of their success and failure, both.

Behavioral Traits

- We are looking for someone who is interested to be part of creativity and the innovation-based environment with other team members.

- We are looking for someone who understands the idea/importance of teamwork and individual ownership at the same time.

- We are looking for someone who can debate logically, respectfully disagree, and can admit if proven wrong and who can learn from their mistakes and grow quickly

Job Description:

Responsibilities

·       Having E2E responsibility for Azure landscape of our customers

·       Managing to code release and operational tasks within a global team with a focus on automation, maintainability, security and customer satisfaction

·       Make usage of CI/CD framework to rapidly support lifecycle management of the platform

·       Acting as L2-L3 support for incidents, problems and service request

·       Work with various Atos and 3rd party teams to resolve incidents and implement changes

·       Implement and drive automation and self-healing solutions to reduce toil

·       Enhance error budgets and hands on design and development of solutions to address reliability issues and/or risks

·       Support ITSM processes and collaborate with service management representatives

Job Requirements

·       Azure Associate certification or equivalent knowledge level

·       5+ years of professional experience

·       Experience with Terraform and/or native Azure automation

·       Knowledge of CI/CD concepts and toolset (i.e. Jenkins, Azure DevOps, Git)

·       Must be adaptable to work in a varied, fast paced exciting, ever changing environment

·       Good analytical and problem-solving skills to resolve technical issues

·       Understanding of Agile development and SCRUM concepts a plus

·       Experience with Kubernetes architecture and tools a plus

Company Introduction :

My Next Developer is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand.

We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.

Job Responsibilities

- Ensure security in the development activities.

- Implement risk management techniques and threat modeling.

- Implement infrastructure automation, monitoring and alerts as part of ISO 27001 and SOC 2 certifications.

- Collaborate with internal teams to produce the best security solutions

Minimum requirements :

- Bachelor's/Master's degree in degree in computer science, cybersecurity, engineering, or equivalent degree.

- 3+ years of experience as a DevSecOps engineer.

- Proficiency in back-end technologies such as NodeJs or Python.

- Expertise in using DevOps tools like GitHub, dependency management, and CI/CD.

- Profound knowledge of AWS cloud, DevOps culture and automation tools.

- Fluent in both spoken and written English communication.

- Ability to work full-time (40 hours/week) with a 2-3 hour overlap with European time zone.

- Stay up-to-date on cybersecurity threats and follow the best practices.

- Previous project experience related to ISO 27001 and SOC 2 certifications.

• Provision Dev Test Prod Infrastructure as code using IaC (Infrastructure as Code)
• Good knowledge on Terraform
• In-depth knowledge of security and IAM / Role Based Access Controls in Azure, management of Azure Application/Network Security Groups, Azure Policy, and Azure Management Groups and Subscriptions.
• Experience with Azure and GCP compute, storage and networking (we can also look for GCP )
• Experience in working with ADLS Gen2, Databricks and Synapse Workspace
• Experience supporting cloud development pipelines using Git, CI/CD tooling, Terraform and other Infrastructure as Code tooling as appropriate
• Configuration Management (e.g. Jenkins, Ansible, Git, etc...)
• General automation including Azure CLI, or Python, PowerShell and Bash scripting
• Experience with Continuous Integration/Continuous Delivery models
• Knowledge of and experience in resolving configuration issues
• Understanding of software and infrastructure architecture
• Experience in Paas, Terraform and AKS
• Monitoring, alerting and logging tools, and build/release processes Understanding of computing technologies across Windows and Linux

Do Your Thng 

https://doyourthng.com/ 

DYT - Do Your Thing, is an app, where all social media users can share brands they love with their followers and earn money while doing so! We believe everyone is an influencer. Our aim is to democratise social media and allow people to be rewarded for the content they post. How does DYT help you? It accelerates your career through collaboration opportunities with top brands and gives you access to a community full of experts in the influencer space. 

Role: DevOps 

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Job Description:

We are looking for experienced DevOps Engineers to join our Engineering team. The candidate will be working with our engineers and interact with the tech team for high quality web applications for a product.

Required Experience

• Devops Engineer with 2+ years of experience in development and production operations supporting for Linux & Windows based applications and Cloud deployments (AWS/GC stack)
• Experience working with Continuous Integration and Continuous Deployment Pipeline
• Exposure to managing LAMP stack-based applications
• Experience Resource provisioning automation using tools such as CloudFormation, terraform and ARM Templates.
• Experience in working closely with clients, understanding their requirements, design and implement quality solutions to meet their needs.
• Ability to take ownership on the carried-out work
• Experience coordinating with rest of the team to deliver well-architected and high-quality solutions.
• Experience deploying Docker based applications
• Experience with AWS services.
• Excellent verbal and written communication skills

Desired Experience

• Exposure to AWS, google cloud and Azure Cloud
• Experience in Jenkins, Ansible, Terraform
• Build Monitoring tools and respond to alarms triggered in production environment
• Willingness to quickly become a member of the team and to do what it takes to get the job done
• Ability to work well in a fast-paced environment and listen and learn from stakeholders
• Demonstrate a strong work ethic and incorporate company values in your everyday work.

• Automate deployments of infrastructure components and repetitive tasks.
• Drive changes strictly via the infrastructure-as-code methodology.
• Promote the use of source control for all changes including application and system-level changes.
• Design & Implement self-recovering systems after failure events.
• Participate in system sizing and capacity planning of various components.
• Create and maintain technical documents such as installation/upgrade MOPs.
• Coordinate & collaborate with internal teams to facilitate installation & upgrades of systems.
• Support 24x7 availability for corporate sites & tools.
• Participate in rotating on-call schedules.
• Actively involved in researching, evaluating & selecting new tools & technologies.

• Cloud computing – AWS, OCI, OpenStack
• Automation/Configuration management tools such as Terraform & Chef
• Atlassian tools administration (JIRA, Confluence, Bamboo, Bitbucket)
• Scripting languages - Ruby, Python, Bash
• Systems administration experience – Linux (Redhat), Mac, Windows
• SCM systems - Git
• Build tools - Maven, Gradle, Ant, Make
• Networking concepts - TCP/IP, Load balancing, Firewall
• High-Availability, Redundancy & Failover concepts
• SQL scripting & queries - DML, DDL, stored procedures
• Decisive and ability to work under pressure
• Prioritizing workload and multi-tasking ability
• Excellent written and verbal communication skills

• Database systems – Postgres, Oracle, or other RDBMS
• Mac automation tools - JAMF or other
• Atlassian Datacenter products
• Project management skills

• 3+ years of hands-on experience in the field or related area
• Requires MS or BS in Computer Science or equivalent field