· Monitoring the entire customer service process.(US Process)
· Resolving customer issues brought to your attention.
· Creating procedures and policies for effective customer service.
· Planning how to train customer support professionals.
· Standardizing the customer service delivery of an organization
· Tracking the work of every customer service representative in the team.
· Performing quality assurance surveys with customers.
· Conveying customers’ feedback to the team.
· Fixing appointments according to the convenience of clients and customers.
· Interacting with customers to determine whether they have a desirable and shareable experience.
· Helping every customer service professional improve.
· Possessing the knowledge and ability to improve customer service of the organization.
· Creating a pleasant work environment for customer service professionals.
Customer Service Executive Requirements
· A minimum of 0 to 1.5 year of experience as a customer service representative.
· Superior written and oral communication skills.
· Leadership skills to guide and improve a team.
· Data entry and basic computer skills.
· Knowledge about customer relationship management systems.
· Knowledge about the best mediation and conflict resolution tactics.
· Ability to empathize with customers.
· Utmost patience while dealing with angry and agitated customers.
· Ability to respect every customer.
· Fast and efficient problem-solving skills.
· English should be fluent
Shubham Vishwakarma
Full Stack Developer - Averlon
About Quadron iSolutions Pvt Ltd
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Kubernetes
Amazon Web Services (AWS)Required Skills:
- Experience in systems administration, SRE or DevOps focused role
- Experience in handling production support (on-call)
- Good understanding of the Linux operating system and networking concepts.
- Demonstrated competency with the following AWS services: ECS, EC2, EBS, EKS, S3, RDS, ELB, IAM, Lambda.
- Experience with Docker containers and containerization concepts
- Experience with managing and scaling Kubernetes clusters in a production environment
- Experience building scalable infrastructure in AWS with Terraform.
- Strong knowledge of Protocol-level such as HTTP/HTTPS, SMTP, DNS, and LDAP
- Experience monitoring production systems
- Expertise in leveraging Automation / DevOps principles, experience with operational tools, and able to apply best practices for infrastructure and software deployment (Ansible).
- HAProxy, Nginx, SSH, MySQL configuration and operation experience
- Ability to work seamlessly with software developers, QA, project managers, and business development
- Ability to produce and maintain written documentation
Amazon Web Services (AWS)
Docker
GitHubKubernetesketteQ is a supply chain planning and automation platform. We are looking for an experienced AWS Devops Engineer to help manage AWS infrastructure and automation. This job comes with a attractive compensation package, work-from-home and flex-time benefits. You will get to work on projects for large global brands with a highly experienced team based in US and India. If you are high-energy, motivated, and initiative-taking individual then this could be a fantastic opportunity for you. Candidates must meet the following requirements:
Duties & Responsibilities
- Deployment, automation, management, and maintenance of AWS cloud-based production system
- Build a deployment pipeline for AWS and Salesforce
- Design cloud infrastructure that is secure, scalable, and highly available on AWS
- Work collaboratively with software engineering to define infrastructure and deployment requirements
- Provision, configure and maintain AWS cloud infrastructure defined as cloud formation template
- Ensure configuration and compliance with configuration management tools
- Administer and troubleshoot Linux based systems
- Troubleshoot problems across a wide array of services and functional areas
- Build and maintain operational tools for deployment, monitoring, and analysis of AWS infrastructure and systems
- Perform infrastructure cost analysis and optimization
Requirements
- At least 5 years of experience building and maintaining AWS infrastructure (VPC, EC2, Security Groups, IAM, ECS, Fargate, S3, Cloud Formation)
- Strong understanding of how to secure AWS environments and meet compliance requirements
- Solid foundation of networking and Linux administration
- Experience with Docker, GitHub, Jenkins, Cloud Formation and deploying applications on AWS
- Ability to learn/use a wide variety of open source technologies and tools
- Database experience to help with monitoring and performance; PostgreSql experience preferred
- AWS certification preferred
Education
- Bachelors in Engineering or related field
DockerKubernetesAmazon Web Services (AWS)We are looking for a DevOps Lead to join our team.
Responsibilities
• A technology Professional who understands software development and can solve IT Operational and deployment challenges using software engineering tools and processes. This position requires an understanding of both Software development (Dev) and deployment
Operations (Ops)
• Identity manual processes and automate them using various DevOps automation tools
• Maintain the organization’s growing cloud infrastructure
• Monitor and maintain DevOps environment stability
• Collaborate with distributed Agile teams to define technical requirements and resolve technical design issues
• Orchestrating builds and test setups using Docker and Kubernetes.
• Participate in designing and building Kubernetes, Cloud, and on-prem environments for maximum performance, reliability and scalability
• Share business and technical learnings with the broader engineering and product organization, while adapting approaches for different audiences
Requirements
• Candidates working for this position should possess at least 5 years of work experience as a DevOps Engineer.
• Candidate should have experience in ELK stack, Kubernetes, and Docker.
• Solid experience in the AWS environment.
• Should have experience in monitoring tools like DataDog or Newrelic.
• Minimum of 5 years experience with code repository management, code merge and quality checks, continuous integration, and automated deployment & management using tools like Jenkins, SVN, Git, Sonar, and Selenium.
• Candidates must possess ample knowledge and experience in system automation, deployment, and implementation.
• Candidates must possess experience in using Linux, Jenkins, and ample experience in configuring and automating the monitoring tools.
• The candidates should also possess experience in the software development process and tools and languages like SaaS, Python, Java, MongoDB, Shell scripting, Python, PostgreSQL, and Git.
• Candidates should demonstrate knowledge in handling distributed data systems.
Examples: Elastisearch, Cassandra, Hadoop, and others.
• Should have experience in GitLab- CIRoles and Responsibilities
DockerKubernetesAmazon Web Services (AWS)The ideal person for the role will:
Possess a keen mind for solving tough problems by partnering effectively with various teams and stakeholders
Be comfortable working in a fast-paced, dynamic, and agile framework
Focus on implementing an end-to-end automated chain
Responsibilities
_____________________________________________________
Strengthen the application and environment security by applying standards and best practices and providing tooling to make development workflows more secure
Identify systems that can benefit from automation, monitoring and infrastructure-as-code and develop and scale products and services accordingly.
Implement sophisticated alerts and escalation mechanisms using automated processes
Help increase production system performance with a focus on high availability and scalability
Continue to keep the lights on (day-to-day administration)
Programmatically create infrastructure in AWS, leveraging Autoscaling Groups, Security Groups, Route53, S3 and IAM with Terraform and Ansible.
Enable our product development team to deliver new code daily through Continuous Integration and Deployment Pipelines.
Create a secure production infrastructure and protect our customer data with continuous security practices and monitoring. Design, develop and scale infrastructure-as-code
Establish SLAs for service uptime, and build the necessary telemetry and alerting platforms to enforce them
Architect and build continuous data pipelines for data lakes, Business Intelligence and AI practices of the company
Remain up to date on industry trends, share knowledge among teams and abide by industry best practices for configuration management and automation.
Qualifications and Background
_______________________________________________________
Graduate degree in Computer Science and Engineering or related technologies
Work or research project experience of 5-7 years, with a minimum of 3 years of experience directly related to the job description
Prior experience working in HIPAA / Hi-Trust frameworks will be given preference
About Witmer Health
_________________________________________________________
We exist to make mental healthcare more accessible, affordable, and effective. At Witmer, we are on a mission to build a research-driven, global mental healthcare company to work on developing novel solutions - by harnessing the power of AI/ML and data science - for a range of mental illnesses like depression, anxiety, OCD, and schizophrenia, among others. Our first foray will be in the space of workspace wellness, where we are building tools to help individual employees and companies improve their mental wellness and raise productivity levels.
DockerKubernetesAmazon Web Services (AWS)DevOps Engineer, Plum & Empuls
As DevOps Engineer, you are responsible to setup and maintain GIT repository, DevOps tools like Jenkins, UCD, Docker, Kubernetes, Jfrog Artifactory, Cloud monitoring tools, Cloud security.
Key Responsibilities
- Setup, configure, and maintain GIT repos, Jenkins, UCD, etc. for multi hosting cloud environments.
- Architect and maintain the server infrastructure in AWS. Build highly resilient infrastructure following industry best practices.
- Working on Docker images and maintaining Kubernetes clusters.
- Develop and maintain the automation scripts using Ansible or other available tools.
- Maintain and monitor cloud Kubernetes Clusters and patching when necessary.
- Working on Cloud security tools to keep applications secured.
- Participate in software development lifecycle, specifically infra design, execution, and debugging required to achieve successful implementation of integrated solutions within the portfolio.
- Required Technical and Professional Expertise.
- Minimum 4-6 years of experience in IT industry.
- Expertise in implementing and managing Devops CI/CD pipeline.
- Experience in DevOps automation tools. And Very well versed with DevOps Frameworks, Agile.
- Working knowledge of scripting using shell, Python, Terraform, Ansible or puppet or chef.
- Experience and good understanding in any of Cloud like AWS, Azure, Google cloud.
- Knowledge of Docker and Kubernetes is required.
- Proficient in troubleshooting skills with proven abilities in resolving complex technical issues.
- Experience with working with ticketing tools.
- Middleware technologies knowledge or database knowledge is desirable.
- Experience and well versed with Jira tool is a plus.
We are
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, San Francisco, and Dublin. Empuls works with over 100 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status
KubernetesDockerWe are looking for a tech enthusiast to work in challenging environment, we are looking for a person who is self driven, proactive and has good experience in Azure, DevOps, Asp.Net etc. share your resume today if this interests you.
Job Location: Pune
About us:
JetSynthesys is a leading gaming and entertainment company with a wide portfolio of world class products, platforms, and services. The company has a robust foothold in the cricket community globally with its exclusive JV with Sachin Tendulkar for the popular Sachin Saga game and a 100% ownership of Nautilus Mobile - the developer of India’s largest cricket simulation game Real Cricket, becoming the #1 cricket gaming franchise in the world. Standing atop in the charts of organizations fueling Indian esports gaming industry, Jetsysthesys was the earliest entrant in the e-sports industry with a founding 50% stake in India’s largest esports company, Nodwin Gaming that is recently funded by popular South Korean gaming firm Krafton.
Recently, the company has developed WWE Racing Showdown, a high-octane vehicular combat game borne out of a strategic partnership with WWE. Adding to the list is the newly launched board game - Ludo Zenith, a completely reimagined ludo experience for gamers, built in partnership with Square Enix - a Japanese gaming giant.
JetSynthesys Pvt. Ltd. is proud to be backed by Mr. Adar Poonawalla - Indian business tycoon and CEO of Serum Institute of India, Mr. Kris Gopalakrishnan – Co-founder of Infosys and the family offices of Jetline Group of Companies. JetSynthesys’ partnerships with large gaming companies in the US, Europe and Japan give it an opportunity to build great products not only for India but also for the world.
Responsibilities
- As a Security & Azure DevOps engineer technical specialist you will be responsible for advising and assisting in the architecture, design and implementation of secure infrastructure solutions
- Should be capable of technical deep dives into infrastructure, databases, and application, specifically in operating, and supporting high-performance, highly available services and infrastructure
· Deep understanding of cloud computing technologies across Windows, with demonstrated hands-on experience on the following domains:
· Experience in building, deploying and monitoring Azure services with strong IaaS and PaaS services (Redis Cache, Service Bus, Event Hub, Cloud Service etc.)
· Understanding of API endpoint management
· Able to monitor, maintain serverless architect using function /web apps
· Logs analysis capabilities using elastic search and Kibana dashboard
· Azure Core Platform: Compute, Storage, Networking
· Data Platform: SQL, Cosmo DB, MongoDB and JQL query
· Identity and Authentication: SSO Federation, ADAzure AD etc
· Experience with Azure Storage, Backup and Express Route
· Hands-on experience in ARM templates
· Ability to write PowerShell & Python scripts to automate IT Operations
· Working Knowledge of Azure OMS and Configuration of OMS Dashboards is desired
· VSTS Deployments
· You will help assist in stabilizing developed solutions by understanding the relevant application development, infrastructure and operations implications of the developed solution.
· Use of DevOps tools to deliver and operate end-user services a plus (e.g., Chef, New Relic, Puppet, etc.)
· Able to deploy and re-create of resources
· Building terraforms for cloud infrastructure
· Having ITIL/ITASM standards as best practise
· PEN testing and OWASP security testing will be addon bonus
· Load and performance testing using Jmeter
· Capacity review on daily basis
· Handing repeated issues and solving them using ansible automation
· Jenkin pipelines for CI/CD
· Code review platform using sonarqube
· Cost analysis on regular basis to keep the system and resources optimum
· Experience on ASP.Net, C#, .Net programming is must.
Qualifications:
Minimum graduate (Preferred Stream: IT/Technical)
DockerKubernetesAmazon Web Services (AWS)- Demonstrated experience with AWS
- Knowledge of servers, networks, storage, client-server systems, and firewalls
- Strong expertise in Windows and/or Linux operating systems, including system architecture and design, as well as experience supporting and troubleshooting stability and performance issues
- Thorough understanding of and experience with virtualization technologies (e.g., VMWare/Hyper-V)
- Knowledge of core network services such as DHCP, DNS, IP routing, VLANs, layer 2/3 routing, and load balancing is required
- Experience in reading, writing or modifying PowerShell, Bash scripts & Python code.Experience using git
- Working know-how of software-defined lifecycles, product packaging, and deployments
- POSTGRESSQL or Oracle database administration (Backup, Restore, Tuning, Monitoring, Management)
- At least 2 from AWS Associate Solutions Architect, DevOps, or SysOps
- At least 1 from AWS Professional Solutions Architect, DevOps
- AWS: S3, Redshift, DynamoDB, EC2, VPC, Lambda, CloudWatch etc.
- Bigdata: Databricks, Cloudera, Glue and Athena
- DevOps: Jenkins, Bitbucket
- Automation: Terraform, Cloud Formation, Python, Shell scripting Experience in automating AWS infrastructure with Terraform.
- Experience in database technologies is a plus.
- Knowledge in all aspects of DevOps (source control, continuous integration, deployments, etc.)
- Proficiency in security implementation best practices on IAM policies, KMS encryption, Secrets Management, Network Security Groups etc.
- Experience working in the SCRUM Environment
JenkinsDockerKubernetesPosition: DevOps Engineer
Job Description
The candidate should have the following Skills:
- Hands-on experience with DevOps & CICD open source tools (Jenkins, ), including AWS DevOps services (CodePipeline, CloudFormation, etc).
- Experience in building and deploying using Java/Python/Node.js on Cloud infrastructure (Docker or Kubernetes containers or Lambda.)
- Exposure to Cloud operations, releases, and configuration management
- Experience in implementing Non-functional requirements for microservices, including performance, security, compliance, HA and Disaster Recovery.
- Good soft skills, great attitude, and passion for working in a product startup environment
Total Experience of 2-5 years post BE or BTech or MCA in Computer Science Engineering.
MongoDBDockerAmazon Web Services (AWS)● Responsible for development, and implementation of Cloud solutions.
● Responsible for achieving automation & orchestration of tools(Puppet/Chef)
● Monitoring the product's security & health(Datadog/Newrelic)
● Managing and Maintaining databases(Mongo & Postgres)
● Automating Infrastructure using AWS services like CloudFormation
● Provide evidences in Infrastructure Security Audits
● Migrating to Container technologies (Docker/Kubernetes)
● Should have knowledge on serverless concepts (AWS Lambda)
● Should be able to work with AWS services like EC2, S3, Cloud-formation, EKS, IAM, RDS, ..etc
What you bring:
● Problem-solving skills that enable you to identify the best solutions.
● Team collaboration and flexibility at work.
● Strong verbal and written communication skills that will help in presenting complex ideas
in an accessible and engaging way.
● Ability to choose the best tools and technologies which best fits the business needs.
Aviso offers:
● Dynamic, diverse, inclusive startup environment driven by transparency and velocity
● Bright, open, sunny working environment and collaborative office space
● Convenient office locations in Redwood City, Hyderabad and Bangalore tech hubs
● Competitive salaries and company equity, and a focus on developing world class talent operations
● Comprehensive health insurance available (medical) for you and your family
● Unlimited leaves with manager approval and a 3 month paid sabbatical after 3 years of service
● CEO moonshots projects with cash awards every quarter
● Upskilling and learning support including via paid conferences, online courses, and certifications
● Every month Rupees 2,500 will be credited to Sudexo meal card
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon