
· Monitoring the entire customer service process.(US Process)
· Resolving customer issues brought to your attention.
· Creating procedures and policies for effective customer service.
· Planning how to train customer support professionals.
· Standardizing the customer service delivery of an organization
· Tracking the work of every customer service representative in the team.
· Performing quality assurance surveys with customers.
· Conveying customers’ feedback to the team.
· Fixing appointments according to the convenience of clients and customers.
· Interacting with customers to determine whether they have a desirable and shareable experience.
· Helping every customer service professional improve.
· Possessing the knowledge and ability to improve customer service of the organization.
· Creating a pleasant work environment for customer service professionals.
Customer Service Executive Requirements
· A minimum of 1.5 to 2 year of experience as a customer service representative.
· Superior written and oral communication skills.
· Leadership skills to guide and improve a team.
· Data entry and basic computer skills.
· Knowledge about customer relationship management systems.
· Knowledge about the best mediation and conflict resolution tactics.
· Ability to empathize with customers.
· Utmost patience while dealing with angry and agitated customers.
· Ability to respect every customer.
· Fast and efficient problem-solving skills.
· English should be fluent

About Quadron iSolutions Pvt Ltd
About
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What does a successful Senior DevOps Engineer do at Fiserv?
This role’s focus will be on contributing and enhancing our DevOps environment within Issuer Solution group, where our cross functional Scrum teams are delivering solutions built on cutting-edge mobile technology and products. You will be expected to support across the wider business unit, leading DevOps practices and initiatives.
What will you do:
• Build, manage, and deploy CI/CD pipelines.
• DevOps Engineer - Helm Chart, Rundesk, Openshift
• Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline.
• Implementing various development, testing, automation tools, and IT infrastructure
• Optimize and automate release/development cycles and processes.
• Be part of and help promote our DevOps culture.
• Identify and implement continuous improvements to the development practice
What you must have:
• 3+ years of experience in devops with hands-on experience in the following:
- Writing automation scripts for deployments and housekeeping using shell scripts (bash) and ansible playbooks
- Building docker images and running/managing docker instances
- Building Jenkins pipelines using groovy scripts
- Working knowledge on kubernetes including application deployments, managing application configurations and persistence volumes
• Has good understanding on infrastructure as code
• Ability to write and update documentation
• Demonstrate a logical, process orientated approach to problems and troubleshooting
• Ability to collaborate with multi development teams
What you are preferred to have:
• 8+ years of development experience
• Jenkins administration experience
• Hands-on experience in building and deploying helm charts
Process Skills:
• Should have worked in Agile Project
Job Requirements
Required Experience
5–6 years of hands-on experience in Salesforce DevOps, release engineering, or deployment
management.
Strong expertise in Salesforce deployment processes, including CI/CD pipelines.
Significant hands-on experience with at least two of the following tools: Gearset, Copado,
Flosum.
Solid understanding of Salesforce architecture, metadata, and development lifecycle.
Familiarity with version control systems (e.g., Git) and agile methodologies.
Key Responsibilities
Design, implement, and manage CI/CD pipelines for Salesforce deployments using Gearset,
Copado, or Flosum.
Automate and optimize deployment processes to ensure efficient, reliable, and repeatable
releases across Salesforce environments.
Collaborate with development, QA, and operations teams to gather requirements and ensure
alignment of deployment strategies.
Monitor, troubleshoot, and resolve deployment and release issues.
Maintain documentation for deployment processes and provide training on best practices.
Stay updated on the latest Salesforce DevOps tools, features, and best practices.
Technical Skills
Skill Area Requirements
Deployment ToolsHands-on with Gearset, Copado, Flosum for Salesforce deployments
CI/CDBuilding and maintaining pipelines, automation, and release management
Version ControlProficiency with Git and related workflows
Salesforce PlatformUnderstanding of metadata, SFDX, and environment management
Scripting
Familiarity with scripting (e.g., Shell, Python) for automation (preferred)
Communication
Strong written and verbal communication skills
Preferred Qualifications
Bachelor’s degree in Computer Science, Information Technology, or related field.
Certifications
Salesforce certifications (e.g., Salesforce Administrator, Platform Developer I/II) are a plus.
Experience with additional DevOps tools (Jenkins, GitLab, Azure DevOps) is beneficial.
Experience with Salesforce DX and deployment strategies for large-scale orgs.
Key Responsibilities
• As a part of the DevOps team, you will be responsible for the configuration, optimization, documentation, and support of the CI/CD components.
• Creating and managing build and release pipelines with Azure DevOps and Jenkins.
• Assist in planning and reviewing application architecture and design to promote an efficient deployment process.
• Troubleshoot server performance issues & handle the continuous integration system.
• Automate infrastructure provisioning using ARM Templates and Terraform.
• Monitor and Support deployment, Cloud-based and On-premises Infrastructure.
• Diagnose and develop root-cause solutions for failures and performance issues in the production environment.
• Deploy and manage Infrastructure for production applications
• Configure security best practices for application and infrastructure
Essential Requirements
• Good hands-on experience with cloud platforms like Azure, AWS & GCP. (Preferably Azure)
• Strong knowledge of CI/CD principles.
• Strong work experience with CI/CD implementation tools like Azure DevOps, Team City, Octopus Deploy, AWS Code Deploy, and Jenkins.
• Experience of writing automation scripts with PowerShell, Bash, Python, etc.
• GitHub, JIRA, Confluence, and Continuous Integration (CI) system.
• Understanding of secure DevOps practices
Good to Have -
•Knowledge of scripting languages such as PowerShell, Bash
• Experience with project management and workflow tools such as Agile, Jira, Scrum/Kanban, etc.
• Experience with Build technologies and cloud services. (Jenkins, TeamCity, Azure DevOps, Bamboo, AWS Code Deploy)
• Strong communication skills and ability to explain protocol and processes with team and management.
• Must be able to handle multiple tasks and adapt to a constantly changing environment.
• Must have a good understanding of SDLC.
• Knowledge of Linux, Windows server, Monitoring tools, and Shell scripting.
• Self-motivated; demonstrating the ability to achieve in technologies with minimal supervision.
• Organized, flexible, and analytical ability to solve problems creatively
Key Sills Required for Lead DevOps Engineer
Containerization Technologies
Docker, Kubernetes, OpenShift
Cloud Technologies
AWS/Azure, GCP
CI/CD Pipeline Tools
Jenkins, Azure Devops
Configuration Management Tools
Ansible, Chef,
SCM Tools
Git, GitHub, Bitbucket
Monitoring Tools
New Relic, Nagios, Prometheus
Cloud Infra Automation
Terraform
Scripting Languages
Python, Shell, Groovy
· Ability to decide the Architecture for the project and tools as per the availability
· Sound knowledge required in the deployment strategies and able to define the timelines
· Team handling skills are a must
· Debugging skills are an advantage
· Good to have knowledge of Databases like Mysql, Postgresql
It is advantageous to be familiar with Kafka. RabbitMQ
· Good to have knowledge of Web servers to deploy web applications
· Good to have knowledge of Code quality checking tools like SonarQube and Vulnerability scanning
· Advantage to having experience in DevSecOps
Note: Tools mentioned in bold are a must and others are added advantage
We are looking for a DevOps Engineer for managing the interchange of data between the server and the users. Your primary responsibility will be the development of all server-side logic, definition, and maintenance of the central database, and ensuring high performance and responsiveness to request from the frontend. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of frontend technologies is necessary as well.
What we are looking for
- Must have strong knowledge of Kubernetes and Helm3
- Should have previous experience in Dockerizing the applications.
- Should be able to automate manual tasks using Shell or Python
- Should have good working knowledge on AWS and GCP clouds
- Should have previous experience working on Bitbucket, Github, or any other VCS.
- Must be able to write Jenkins Pipelines and have working knowledge on GitOps and ArgoCD.
- Have hands-on experience in Proactive monitoring using tools like NewRelic, Prometheus, Grafana, Fluentbit, etc.
- Should have a good understanding of ELK Stack.
- Exposure on Jira, confluence, and Sprints.
What you will do:
- Mentor junior Devops engineers and improve the team’s bar
- Primary owner of tech best practices, tech processes, DevOps initiatives, and timelines
- Oversight of all server environments, from Dev through Production.
- Responsible for the automation and configuration management
- Provides stable environments for quality delivery
- Assist with day-to-day issue management.
- Take lead in containerising microservices
- Develop deployment strategies that allow DevOps engineers to successfully deploy code in any environment.
- Enables the automation of CI/CD
- Implement dashboard to monitors various
- 1-3 years of experience in DevOps
- Experience in setting up front end best practices
- Working in high growth startups
- Ownership and Be Proactive.
- Mentorship & upskilling mindset.
- systems and applications
what you’ll get- Health Benefits
- Innovation-driven culture
- Smart and fun team to work with
- Friends for life
About Us:
Varivas is a community that allows users to create, support, and recommend content. The mission of Varivas is to give community freedom, ease, and complete control of their content.
Varivas is an early-stage startup looking for its first few members.
https://www.varivas.community/
Become part of a core team of an upcoming startup building an exciting product from scratch.
Your Responsibilities:
- Write scalable backend code and audit existing backend code for sanity, performance and security
- Design and implementation of on-demand scalable, and performant applications.
- Defining and setting development, test, release, update, and support processes for DevOps operation
- Incidence management and root cause analysis
- Selecting and deploying appropriate CI/CD tools for various test automation frameworks
- Monitoring the processes during the entire lifecycle Encouraging and building automated processes wherever possible
- Identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management
- Achieve repeatability, fast recovery, best practices, and delegate proper ownership permissions to teams
- Analyzes the technology currently being used and develops plans and processes for improvement and expansion for better cost and efficiency
- Collaborate with and assist QA in performing load tests and assessing performance optimization
- writing and maintaining the DevOps processes in tools such as confluence
We are looking for someone who is:
- Ready to take complete ownership of the whole infra at Varivas
- Has previous experience in building and maintaining live production app
- You have an eye for detail.
- You’re a problem solver and a perpetual learner.
- You possess a positive and solution-oriented mindset.
- Good Problem-solving skills and troubleshooting
- Build high-performing web and native applications that are robust and easy to maintain
Our Current DevOps stack:
- Github/bitbucket
- Azure cloud storage
- MongoDB Atlas
- JIRA
- Selenium, cypress test automation
- Heroku/digital ocean
- GoDaddy
- Google Analytics/search console
- SendGrid
- sentry.io
- hotjar
What we can offer:
- Payment for work done (of course 🙂)
- Remote work from anywhere
- part time or full time engagement
- Complete flexibility of working hours
- Complete freedom and ownership of your work
- No meetings, standups, or daily status group calls. (We prefer asynchronous communication like slack)
Searce is a niche’ Cloud Consulting business with futuristic tech DNA. We do new-age tech
to realise the “Next” in the “Now” for our Clients. We specialise in Cloud Data Engineering,
AI/Machine Learning and Advanced Cloud infra tech such as Anthos and Kubernetes. We
are one of the top & the fastest growing partners for Google Cloud and AWS globally with
over 2,500 clients successfully moved to cloud.
What we believe?
1. Best practices are overrated
○ Implementing best practices can only make one n ‘average’ .
2. Honesty and Transparency
○ We believe in naked truth. We do what we tell and tell what we do.
3. Client Partnership
○ Client - Vendor relationship: No. We partner with clients instead.
○ And our sales team comprises 100% of our clients.
How we work?
It’s all about being Happier first. And rest follows. Searce work culture is defined by
HAPPIER.
1. Humble: Happy people don’t carry ego around. We listen to understand; not to
respond.
2. Adaptable: We are comfortable with uncertainty. And we accept changes well. As
that’s what life's about.
3. Positive: We are super positive about work & life in general. We love to forget and
forgive. We don’t hold grudges. We don’t have time or adequate space for it.
4. Passionate: We are as passionate about the great street-food vendor across the
street as about Tesla’s new model and so on. Passion is what drives us to work and
makes us deliver the quality we deliver.
5. Innovative: Innovate or Die. We love to challenge the status quo.
6. Experimental: We encourage curiosity & making mistakes.
7. Responsible: Driven. Self motivated. Self governing teams. We own it.
Are you the one? Quick self-discovery test:
1. Love for cloud: When was the last time your dinner entailed an act on “How would
‘Jerry Seinfeld’ pitch Cloud platform & products to this prospect” and your friend did
the ‘Sheldon’ version of the same thing.
2. Passion for sales: When was the last time you went at a remote gas station while on
vacation, and ended up helping the gas station owner saasify his 7 gas stations
across other geographies.
3. Compassion for customers: You listen more than you speak. When you do speak,
people feel the need to listen.
4. Humor for life: When was the last time you told a concerned CEO, ‘If Elon Musk can
attempt to take humanity to Mars, why can’t we take your business to run on cloud ?
Your bucket of undertakings:
This position will be responsible to consult with clients and propose architectural solutions
to help move & improve infra from on-premise to cloud or help optimize cloud spend from
one public cloud to the other.
1. Be the first one to experiment on new age cloud offerings, help define the best
practise as a thought leader for cloud, automation & Dev-Ops, be a solution
visionary and technology expert across multiple channels.
2. Continually augment skills and learn new tech as the technology and client needs
evolve
3. Use your experience in Google cloud platform, AWS or Microsoft Azure to build
hybrid-cloud solutions for customers.
4. Provide leadership to project teams, and facilitate the definition of project
deliverables around core Cloud based technology and methods.
5. Define tracking mechanisms and ensure IT standards and methodology are met;
deliver quality results.
6. Participate in technical reviews of requirements, designs, code and other artifacts
7. Identify and keep abreast of new technical concepts in google cloud platform
8. Security, Risk and Compliance - Advise customers on best practices around access
management, network setup, regulatory compliance and related areas.
Accomplishment Set
● Passionate, persuasive, articulate Cloud professional capable of quickly establishing
interest and credibility
● Good business judgment, a comfortable, open communication style, and a
willingness and ability to work with customers and teams.
● Strong service attitude and a commitment to quality.
● Highly organised and efficient.
● Confident working with others to inspire a high-quality standard.
Education, Experience, etc.
1. Is Education overrated? Yes. We believe so. However there is no way to locate you
otherwise. So unfortunately we might have to look for a Bachelor's or Master's
degree in engineering from a reputed institute or you should be programming from
12. And the latter is better. We will find you faster if you specify the latter in some
manner. Not just degree, but we are not too thrilled by tech certifications too ... :)
2. To reiterate: Passion to tech-awesome, insatiable desire to learn the latest of the
new-age cloud tech, highly analytical aptitude and a strong ‘desire to deliver’ outlives
those fancy degrees!
3. 1 - 5 years of experience with at least 2 - 3 years of hands-on experience in Cloud
Computing (AWS/GCP/Azure) and IT operational experience in a global enterprise
environment.
4. Good analytical, communication, problem solving, and learning skills.
5. Knowledge on programming against cloud platforms such as Google Cloud Platf

