· Monitoring the entire customer service process.(US Process)
· Resolving customer issues brought to your attention.
· Creating procedures and policies for effective customer service.
· Planning how to train customer support professionals.
· Standardizing the customer service delivery of an organization
· Tracking the work of every customer service representative in the team.
· Performing quality assurance surveys with customers.
· Conveying customers’ feedback to the team.
· Fixing appointments according to the convenience of clients and customers.
· Interacting with customers to determine whether they have a desirable and shareable experience.
· Helping every customer service professional improve.
· Possessing the knowledge and ability to improve customer service of the organization.
· Creating a pleasant work environment for customer service professionals.
Customer Service Executive Requirements
· A minimum of 0 to 1.5 year of experience as a customer service representative.
· Superior written and oral communication skills.
· Leadership skills to guide and improve a team.
· Data entry and basic computer skills.
· Knowledge about customer relationship management systems.
· Knowledge about the best mediation and conflict resolution tactics.
· Ability to empathize with customers.
· Utmost patience while dealing with angry and agitated customers.
· Ability to respect every customer.
· Fast and efficient problem-solving skills.
· English should be fluent
Shubham Vishwakarma
Full Stack Developer - Averlon
About Quadron iSolutions Pvt Ltd
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KubernetesJob Overview:
We are looking for a seasoned OpenStack Administrator with strong expertise in managing large-scale production environments. The ideal candidate should have hands-on experience with Linux, Kubernetes, and OpenShift, and be capable of performing routine maintenance, upgrades, and troubleshooting in complex cloud infrastructures.
The candidate must also be comfortable working with Red Hat support, managing escalations, and communicating effectively with both internal teams and external clients.
Key Skills & Qualifications:
- Proven experience managing OpenStack infrastructure in production.
- Strong proficiency in Linux system administration (RHEL/CentOS preferred).
- Hands-on experience with Kubernetes and OpenShift.
- Experience with system monitoring, log management, and troubleshooting tools.
- Familiarity with RH support portal, managing cases, and following up on resolutions.
- Excellent problem-solving skills and ability to work under pressure.
- Strong client communication skills and ability to articulate technical issues clearly.
- Proven ability to work in and manage large-scale production environments.
Candidates with OpenStack certification will be preferred.
PythonRequirements:
• Previously help a DevOps Engineer or System Engineer role
• 4+ years of production Linux system admin experience in high traffic environment
• 1+ years of experience with Amazon AWS and related services (instances, ELB,
EBS, S3, etc.) and abstractions on top of AWS.
• Strong understanding of network fundamentals, IP and related services (DNS, VPN, firewalls, etc.) and
security concerns.
• Experience in running Docker and Kubernetes clusters in production.
• Love automating mundane tasks and make developers life easy
• Must be able to code in, at a minimum, Python (or Ruby) and Bash.
• Non-trivial production experience with Saltstack and/or Puppet, Composer,Jenkins, GIT
• Agile software development best practices - continuous integration, releases,branches, etc.
• Experience with modern monitoring tools; capacity planning.
• Some experience with MySQL, PostgreSQL, ElasticSearch, Node.js, and PHP is a plus.
• Self-motivated, fast learner, detail-oriented, team player with a sense of humor
Experience in managing CI/CD using Jenkins.
KubernetesJob Role - DevOps Infra Lead Engineer
About LenDenClub
LenDenClub is a leading peer-to-peer lending platform that provides an alternate investment opportunity to investors or lenders looking for high returns with creditworthy borrowers looking for short-term personal loans. With a total of 8 million users and 2 million+ investors on board, LenDenClub has become a go-to platform to earn returns in the range of 10%-12%. LenDenClub offers investors a convenient medium to browse thousands of borrower profiles to achieve better returns than traditional asset classes. Moreover, LenDenClub is safeguarded by
market volatility and inflation. LenDenClub provides a great way to diversify one’s investment portfolio.
LenDenClub has raised US $10 million in a Series A round from an association of investors. With the new round of funding, LenDenClub was valued at more than US $51 million in the last round and has grown multifold since then.
Why work at LenDenClub
LenDenClub is a certified great place to work. The certification comes from the Great Place to Work Institute, Inc., a globally renowned firm dedicated to evaluating companies for their employee satisfaction on the grounds of high trust and high-performance culture at workplaces.
As a LenDenite, you will be a part of an enthusiastic and passionate group of individuals who own and love what they do. At LenDenClub we believe in creating leaders and with you coming on board you get to work with complete freedom to chase your ultimate career goal without any inhibitions.
Website - https://www.lendenclub.com
Location - Mumbai (Goregaon)
Responsibilities of a DevOps Infra Lead Engineer:
● Responsible for creating software deployment strategies that are essential for the successful deployment of software in the work environment. Identify and implement data storage methods like clustering to improve the performance of the team.
● Responsible for coming up with solutions for managing a vast number of documents in real-time and enables quick search and analysis. Identifies issues in the production phase and system and implements monitoring solutions to overcome those issues.
● Stay abreast of industry trends and best practices. Conduct research, tests, and execute new techniques which could be reused and applied to the software development project.
● Accountable for designing, building, and optimizing automation systems that help to execute business web and data infrastructure platforms.
● Creating technology infrastructure, automation tools, and maintaining configuration management.
● To cater to the engineering department’s quality and standards, implement lifecycle infrastructure solutions and documentation operations.
● Implementation and maintaining of CI/CD pipelines.
● Containerisation of applications
● Construct and improve the security on the infrastructure
● Infrastructure As A Code
● Maintaining Environments
● Nat and ACL's
● Setup of ECS and ELB for HA
● WAF and Firewall and DMZ
● Deployment strategies for high uptime
● Setup up monitoring and policies for infra and applications
Required Skills
● Communication Skills
● Interpersonal Skills
● Infrastructure
● Aware of technologies like Python, MYSQL, MongoDB, and so on.
● Sound knowledge of cloud infrastructure.
● Should possess knowledge of fundamental Unix/Linux, monitoring, editing, and command-based tools is essential.
● Versed in scripting languages such as Ruby and Shell
● Google Cloud Platforms, Hadoop, NoSQL databases, and big data clusters.
● Knowledge of open source technologies
Docker
Amazon Web Services (AWS)KubernetesMultiplier enables companies to employ anyone, anywhere in a few clicks. Our
SaaS platform combines the multi-local complexities of hiring & paying employees
anywhere in the world, and automates everything. We are passionate about
creating a world where people can get a job they love, without having to leave the
people they love.
We are an early stage start up with a "Day one" attitude and we are building a
team that will make Multiplier the market leader in this space. Every day is an
exciting one at Multiplier right now because we are figuring out a real problem in
the market and building a first-of-its-kind product around it. We are looking for
smart and talented people who will add on to our collective energy and share the
same excitement in making Multiplier a big deal. We are headquartered in
Singapore, but our team is remote.
What will I be doing? 👩💻👨💻
Owning and managing our cloud infrastructure on AWS.
Working as part of product development from inception to launch, and own
deployment pipelines through to site reliability.
Ensuring a high availability production site with proper alerting, monitoring and
security in place.
Creating an efficient environment for product development teams to build, test
and deploy features quickly by providing multiple environments for testing and
staging.
Use infrastructure as code and the best of methods and tools in DevOps to
innovate and keep improving.
Create an automation culture and add automation to wherever it is needed..
DevOps Engineer Remote) 2
What do I need? 🤓
4 years of industry experience in a similar DevOps role, preferably as part of
a SaaS
product team. You can demonstrate the significant impact your work has had
on the product and/or the team.
Deep knowledge in AWS and the services available. 2 years of experience in
building complex architecture on cloud infrastructure.
Exceptional understanding of containerisation technologies and Docker. Have
had hands on experience with Kubernetes, AWS ECS and AWS EKS.
Experience with Terraform or any other infrastructure as code solutions.
Able to comfortably use at least one high level programming languages such
as Java, Javascript or Python. Hands on experiences of scripting in bash,
groovy and others.
Good understanding of security in web technologies and cloud infrastructure.
Work with and solve problems of very complex nature and enjoy doing it.
Willingness to quickly learn and use new technologies or frameworks.
Clear and responsive communication.
DockerKubernetesAmazon Web Services (AWS)knowledge of EC2, RDS and S3.
● Good command of Linux environment
● Experience with tools such as Docker, Kubernetes, Redis, NodeJS and Nginx
Server configurations and deployment, Kafka, Elasticsearch, Ansible, Terraform,
etc
● Bonus: AWS certification is a plus
● Bonus: Basic understanding of database queries for relational databases such as
MySQL.
● Bonus: Experience with CI servers such as Jenkins, Travis or similar types
● Bonus: Demonstrated programming capability in a high-level programming
language such as Python, Go, or similar
● Develop, maintain and administer tools which will automate operational activities
and improve engineering productivity
● Automate continuous delivery and on-demand capacity management solutions
● Developing configuration and infrastructure solutions for internal deployments
● Troubleshooting, diagnosing and fixing software issues
● Updating, tracking and resolving technical issues
● Suggesting architecture improvements, recommending process improvements
● Evaluate new technology options and vendor products. Ensuring critical system
security through the use of best in class security solutions
● Technical experience or in a similar role supporting large scale production
distributed systems
● Must understand overall system architecture , improve design and implement new
processes.
DockerKubernetesAmazon Web Services (AWS)- Hands on experience in AWS provisioning of AWS services like EC2, S3,EBS, AMI, VPC, ELB, RDS, Auto scaling groups, Cloud Formation.
- Good experience on Build and release process and extensively involved in the CICD using
Jenkins
- Experienced on configuration management tools like Ansible.
- Designing, implementing and supporting fully automated Jenkins CI/CD
- Extensively worked on Jenkins for continuous Integration and for end to end Automation for all Builds and Deployments.
- Proficient with Docker based container deployments to create shelf environments for dev teams and containerization of environment delivery for releases.
- Experience working on Docker hub, creating Docker images and handling multiple images primarily for middleware installations and domain configuration.
- Good knowledge in version control system in Git and GitHub.
- Good experience in build tools
- Implemented CI/CD pipeline using Jenkins, Ansible, Docker, Kubernetes ,YAML and Manifest
DockerKubernetesJob Description:
- Hands on experience with Ansible & Terraform.
- Scripting language, such as Python or Bash or PowerShell is required and willingness to learn and master others.
- Troubleshooting and resolving automation, build, and CI/CD related issues (in cloud environment like AWS or Azure).
- Experience with Kubernetes is mandate.
- To develop and maintain tooling and environments for test and production environments.
- Assist team members in the development and maintenance of tooling for integration testing, performance testing, security testing, as well as source control systems (that includes working in CI systems like Azure DevOps, Team City, and orchestration tools like Octopus).
- Good with Linux environment.
DockerKubernetesAmazon Web Services (AWS)Experienced with Azure DevOps, CI/CD and Jenkins.
Experience is needed in Kubernetes (AKS), Ansible, Terraform, Docker.
Good understanding in Azure Networking, Azure Application Gateway, and other Azure components.
Experienced Azure DevOps Engineer ready for a Senior role or already at a Senior level.
Demonstrable experience with the following technologies:
Microsoft Azure Platform As A Service (PaaS) product such as Azure SQL, AppServices, Logic Apps, Functions and other Serverless services.
Understanding of Microsoft Identity and Access Management products such including Azure AD or AD B2C.
Microsoft Azure Operational and Monitoring tools, including Azure Monitor, App Insights and Log Analytics.
Knowledge of PowerShell, GitHub, ARM templates, version controls/hotfix strategy and deployment automation.
Ability and desire to quickly pick up new technologies, languages, and tools
Excellent communication skills and Good team player.
Passionate about code quality and best practices is an absolute must
Must show evidence of your passion for technology and continuous learning
Amazon Web Services (AWS)KubernetesDockerExposure to development and implementation practices in a modern systems environment together with exposure to working in a project team particularly with reference to industry methodologies, e.g. Agile, continuous delivery, etc
- At least 3-5 years of experience building and maintaining AWS infrastructure (VPC, EC2, Security Groups, IAM, ECS, CodeDeploy, CloudFront, S3)
- Strong understanding of how to secure AWS environments and meet compliance requirements
- Experience using DevOps methodology and Infrastructure as Code
- Automation / CI/CD tools – Bitbucket Pipelines, Jenkins
- Infrastructure as code – Terraform, Cloudformation, etc
- Strong experience deploying and managing infrastructure with Terraform
- Automated provisioning and configuration management – Ansible, Chef, Puppet
- Experience with Docker, GitHub, Jenkins, ELK and deploying applications on AWS
- Improve CI/CD processes, support software builds and CI/CD of the development departments
- Develop, maintain, and optimize automated deployment code for development, test, staging and production environments
Amazon Web Services (AWS)
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Full Stack Developer - Averlon