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Communication - Excellent communication, presentation, and negotiation skills
Role: Application Developer Role Description: Design, build and configure applications to meet business process and application requirements.
Must have Skills: Oracle Project Portfolio Management Cloud, Oracle Fusion PPM Cloud, Project Fundamentals Cloud
Good to Have Skills: Oracle Financials, Grants
Job Requirements: 1: Responsibilities:
a: All tasks related to configurations, data import, data export and
customizations of Oracle PPM Cloud Project Fundamentals, Projects Costing, Projects Billing, Project Accounting
b: Consultant is responsible for gathering and analyzing business requirements.
c: Consultant may have to interact with the clients to better understand the product requirements or in case the design requires any kind of modifications.
d: Experience in analysis of source data in data migrations and report the same and able to create test plans based on analysis.
e: Experience and demonstrated proficiency with QA methodology, process, and deliverables.
2: Professional Experience:
a: Must have 4-7 years Cloud PPM experience/2 to 3 end to end implementation experience.
b: Should be strong on Oracle Project Accounting Project Costing, Project Billing Project Management under cloud environment.
c: Strong understanding of Projects functional flows
Good knowledge of PL/SQL for data querying & analysis
PluginLive Technologies- a recruitment tech company is hiring for First Source
About the organization:
Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.
One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.
Role Name- Customer Service Trainee
Type- Apprenticeship
Qualification & Background: Graduate (Fresher/BPO Experienced)
Location: Bengaluru, Mumbai and Chennai
Stipend
Chennai- 13k (Backend role- DATA)
Bangalore- 18k (Voice and Email Chat role)
Mumbai- 18k (Voice and Email Chat role)
Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.
Work Type- Rotational Shifts
Pls note- Cab services will be provided to all the employees working during night shifts.
Position Requirements
- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.
Essential Skills:
- Willingness to work in rotating shifts (including night shifts)- 5 days a week.
- Communicate effectively, both orally and in writing.
- Flexibility to meet business requirements and fluctuating workload
- Organize, prioritize, and schedule work assignments.
- Hardworking and Smart working attitude with openness to feedback
- Have acceptable typing speed of at least 20 WPM/90% Accuracy
Roles & Responsibilities
This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.
- Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
- Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
- Grasp, comprehend & clear the training period with relevant tollgate scores.
- Attend all team briefing/meetings/coaching on a timely basis.
- Be knowledgeable of regular process changes provided.
- Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
- Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
- Adhere to Company Code of Conduct & policies laid by the HR
- Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
- Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
- On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
- Act as a team player and coordinate work respectfully with fellow members in co-ordination.
- Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
- Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
- Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
- Work closely with team leader by implementing the coaching aspects discussed for self and career development.
Optiblack is a product growth firm that works with product leaders to drive revenue from data. Optiblack has worked with 50+ firms and created an impact of $300M+ USD
Optiblack is looking to add a product analyst that works with their clients on client engagement.
Job Descriptions
0. Monitoring
Look at data from various sources daily to understand insights
Identify areas of improvement
Create the dashboards as per requirements
Build tracking plan
1. Data Analysis
Gather and analyze data from various sources to extract actionable insights.
Use statistical techniques and data visualization to interpret trends and patterns.
Identify opportunities for product improvements based on data analysis.
2. Product Performance Evaluation
Monitor key product metrics and performance indicators.
Conduct regular evaluations to assess product performance against goals and benchmarks.
Identify areas of improvement and recommend strategies for optimization.
3. Market Research
Conduct market research to understand industry trends, customer needs, and competitive landscape.
Analyze market data and customer feedback to identify market opportunities.
Provide insights on target market segments and potential customer segments.
4. User Experience Enhancement
Collaborate with UX UI designers to improve the user experience of the product.
Conduct user research, interviews, and usability testing to gather feedback on product usability and satisfaction.
Recommend enhancements and features to improve user experience.
5. Requirement Gathering
Collaborate with stakeholders to gather and document product requirements.
Conduct interviews, workshops, and surveys to understand user and business needs.
Translate requirements into clear and actionable user stories or product specifications.
6. A/B Testing
Plan, execute, and analyze A/B Tests to evaluate the impact of changes or new features.
Use data from A/B tests to make data-driven decisions and optimize the product.
7. Reporting and Presentation
Prepare reports and presentations to communicate insights, findings, and recommendations.
Present data analysis and product performance evaluations to stakeholders and cross-functional teams.
Clearly articulate complex concepts in a concise and understandable manner.
Skills Required for a Product Analyst
1. Technical Skills
Data Analysis: Proficiency in using analytical tools and techniques to gather, analyze, and interpret data.
Tools: Mixpanel or similar
Market Research: Knowledge of market research methodologies, including data collection, analysis, and competitor analysis.
Product Management Tools: Familiarity with product management tools such as Jira, Trello, or Asana to manage product backlogs, roadmaps, and user stories.
User Experience (UX) Design: Understanding of UX principles and the ability to work closely with designers to enhance the user experience of the product.
A/B Testing: Experience in planning, executing, and analyzing A/B tests to measure the impact of product changes.
SQL and Database Knowledge: Proficiency in SQL to extract and analyze data from databases.
2. Workplace Skills
Communication: Strong verbal and written communication skills to effectively collaborate with stakeholders, present findings, and document requirements.
Problem-Solving: Ability to identify problems, gather relevant information, and propose practical solutions to improve product performance and user experience.
Critical Thinking: Capacity to think analytically, assess situations, and make data-driven decisions.
Stakeholder Management: Skill in managing relationships with stakeholders, understanding their needs, and balancing competing priorities.
Teamwork and Collaboration: Ability to work collaboratively with cross-functional teams, including product managers, designers, developers, and marketers.
Adaptability: Flexibility to navigate in a dynamic and fast-paced work environment, adjusting priorities as needed.
Attention to Detail: Strong attention to detail to ensure accuracy and precision in data analysis, documentation, and requirement gathering.
SKILLS: SAP ABAP,ABAP,SAP OO ABAP.
Location: Chennai, Bhubaneswar ,Coimbatore
Experience : 3 - 7 years
Primary Skills /Must Have Skills:
- SAP WRICEF expertise
- SAP OO ABAP expertise
- Good knowledge of integration with at least 2 SAP modules(FI, SD, MM, PP, QM, CS,PS)
- Experience in Debugging, Analyzing and enhancing standard objects.
- Adobe / Smart Forms
- Good knowledge of at least two
- SAP Activate Methodology
2. SAP Release Management
3. ASAP Methodology
4. SAP DevOps
5. ITSM Tool(ServiceNow/Remedy)
Internship Program Details:
Our Internship Program is designed to offer hands-on experience to students who are eager to explore the dynamic world of Artificial Intelligence (AI), Machine Learning (ML) and business Intelligence (BI). This program will provide participants with a unique opportunity to work on real-world projects, gain exposure to cutting-edge technologies, and collaborate with our talented team of experts.
Key Program Highlights:
Duration: 6 months, full time
Eligibility: MBA student with a keen interest in the dynamic fields of Business Intelligence (BI), Artificial Intelligence (AI), and Machine Learning (ML)
Location: Guindy, Chennai
Mentorship: Each intern will be assigned a dedicated mentor for guidance and support
Projects: Interns will work on live projects with tangible outcomes
Certificate: Upon successful completion, interns will receive a certificate of participation
Skills and requirements
- Experience analyzing complex and varied data in a commercial or academic setting.
- Desire to solve new and complex problems every day.
- Excellent ability to communicate scientific results to both technical and non-technical team members.
Desirable
- A degree in a numerically focused discipline such as, Maths, Physics, Chemistry, Engineering or Biological Sciences..
- Hands on experience on Python, Pyspark, SQL
- Hands on experience on building End to End Data Pipelines.
- Hands on Experience on Azure Data Factory, Azure Data Bricks, Data Lake - added advantage
- Hands on Experience in building data pipelines.
- Experience with Bigdata Tools, Hadoop, Hive, Sqoop, Spark, SparkSQL
- Experience with SQL or NoSQL databases for the purposes of data retrieval and management.
- Experience in data warehousing and business intelligence tools, techniques and technology, as well as experience in diving deep on data analysis or technical issues to come up with effective solutions.
- BS degree in math, statistics, computer science or equivalent technical field.
- Experience in data mining structured and unstructured data (SQL, ETL, data warehouse, Machine Learning etc.) in a business environment with large-scale, complex data sets.
- Proven ability to look at solutions in unconventional ways. Sees opportunities to innovate and can lead the way.
- Willing to learn and work on Data Science, ML, AI.
Must have,
- Fundamental of Python(Data types in python, scope of variable, asynchronous programming)
- Should be able to code in Python
- Basic Understanding of Database
- API designing
- Problem Solving skills
- Fundamentals of storage, caching
Good to have,
- AWS Knowledge,
- Python Framework(Django, Flask)
- Knowledge on Message Broker, Caching
- SQL and no-SQL database
Tata communication is into Telecom and networking
- Python with Powershell (who worked in Security related product Development(First Pref)/Networking.
Key Responsibilities
- Collaborate in the design, implementation, and deployment of successful software applications in support of our Threat management platforms.
- Developing backend components to enhance performance and receptiveness, server-side logic, and highly responsive web applications.
- Performance tuning and automation of application.
- Enhancing the functionalities of current software systems.
- Understand system interdependencies and limitations.
- Functionally decompose complex problems into simple, straightforward solutions.
- Rightly estimate the task and take ownership of building production-ready software solutions.
- Collaborate with other teams to implement features based on business rules and visual design.
Minimum qualification & experience
- Engineering graduate.
- 4 years of demonstrated professional experience in delivering and operating large-scale applications.
- Strong software development skills in python including python frameworks like Django, Flask, etc.
- Experience with software development, Web frameworks and database technologies, e.g., REST APIs, and automated scripts.
- Experience with current development technologies, methodologies and workflows including CI/CD, Docker, Git, and Jenkins preferred.
- Experience with microservice development and dockerized application development is a PLUS.
- Strong knowledge of data structures, algorithms, operating systems, and distributed systems fundamentals.
- Working familiarity with networking protocols (TCP/IP, HTTP) and standard network architectures.
- Working familiarity with basic Linux administration.
- https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcybersecurityguide.org%2Fcareers%2F&data=05%7C01%7Cmadhvi.1%40neweraindia.com%7C71e5f8231a514be638bf08da656eee89%7Cc04e2addbf474beabf38e722114ec31f%7C0%7C0%7C637933824369629597%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=5ezbPi2xWTVZVsmDSzinf6eC37Mr6zWQpfivsSWa1A0%3D&reserved=0" target="_blank">Experience in the cybersecurity field especially with threat intelligence or security orchestration is a plus.
- Experience in web development with AngularJS
- Experience working with RDBMS such as Oracle, SQL Server, PostgreSQL.
- Experience in SOAP/RESTful web services. javaScript, CSS, HTML, JSON, JQuery, AngularJS