Business Developer

Site Reliability Engineer 2 (SRE 2)

Overview:

As a Site Reliability Engineer 2 (SRE 2), you play a dual role of a senior technical contributor and a team leader within the SRE team. In addition to ensuring system reliability, scalability, and performance, you will manage shift schedules, guide SRE 1 engineers, and ensure compliance with ITSM processes. Your focus will be both technical execution and operational excellence, ensuring that the team delivers high-quality, consistent support and reliability across environments.

Key Responsibilities:

1. Infrastructure Reliability and Technical Leadership

· Ensure high availability, scalability, and performance of systems through proactive monitoring, automation, and continuous improvement.

· Lead efforts in improving infrastructure observability using tools like Prometheus, Alertmanager, Grafana, and other telemetry systems.

· Serve as an escalation point for complex technical incidents and outages, providing guidance to SRE 1 engineers.

2. Team Oversight and Performance Management

· Provide technical and operational leadership to SRE 1 engineers, ensuring daily tasks are executed as per standards.

· Review SRE 1 work regularly to ensure adherence to best practices, SOPs, and incident response protocols.

· Mentor and train junior team members to enhance their technical skills and operational understanding.

· Conduct regular feedback sessions and contribute to performance evaluations.

3. Shift Management and 24/7 Coverage

· Design, implement, and manage rotating shift schedules to ensure optimal 24/7 support coverage.

· Monitor shift adherence, workload distribution, and overall team health.

· Ensure proper handovers between shifts with complete documentation and context sharing.

4. ITSM Process and Compliance

· Own and enforce ITSM processes, including Incident Management, Change Management, Problem Management, and Service Request Fulfillment.

· Ensure that all incidents, changes, and problems are logged, categorized, and resolved or escalated as per SLA.

· Continuously assess and improve ITSM processes in collaboration with internal stakeholders and audit teams.

5. Incident and Problem Management

· Lead major incident investigations and coordinate response efforts across teams.

· Oversee root cause analysis and implementation of long-term fixes for recurring issues.

· Maintain detailed incident logs and postmortem reports for high-priority incidents.

6. Change and Maintenance Oversight

· Review and approve change requests initiated by SRE 1 or other team members.

· Ensure execution of maintenance tasks adheres to predefined SOPs and does not impact system stability.

· Track and analyze impact of changes to continuously improve reliability metrics.

7. Reporting and Stakeholder Communication

· Create and present weekly/monthly reports on SRE metrics, team performance, incident trends, and capacity planning.

· Collaborate with cross-functional teams, including engineering, QA, support, and product, to align operational goals.

· Provide updates to leadership on key incidents, system health, and team productivity.

Location: Mumbai

Experience Required: 2+ Years

Job Type: Full-Time

Notice Period: Immediate Joiners

(Looking for Local Candidates of Mumbai)

About the Role

We are seeking a skilled and experienced Full Stack (MERN) Developer to join our product engineering team. The ideal candidate must have experience working in a product-based software development company and should have hands-on involvement in e-commerce platform projects.

Mandatory Criteria

• Candidate must be currently working or have prior experience in a product-based software development company
• Candidate must have worked on at least one e-commerce platform project (end-to-end involvement)

Key Responsibilities

• Develop and maintain scalable web applications using MongoDB, Express.js, React.js, and Node.js
• Translate UI/UX designs into high-quality front-end code
• Build and integrate RESTful APIs
• Ensure performance, quality, and responsiveness of applications
• Participate in design discussions, code reviews, and contribute to technical documentation
• Work in a collaborative, agile development environment

Required Skills

• Strong proficiency in JavaScript, React.js, Node.js, and Express.js
• Hands-on experience with MongoDB or other NoSQL databases
• Solid understanding of RESTful APIs and architectural patterns
• Knowledge of version control systems like Git
• Understanding of CI/CD and cloud-based deployment practices
• Good grasp of performance optimization, caching, and security practices

Sales Executive - Innotrail Technologies Pvt Ltd

We're seeking a dynamic Sales Executive to market and sell subscriptions for our cutting-edge EdTech platform, MentoMind, specializing in SAT preparation. The role involves visiting potential clients, including individual tutors and coaching center owners, to introduce and demonstrate our platform. Successful candidates will facilitate a smooth onboarding process for new customers and engage in outreach activities such as cold emailing, LinkedIn networking, and cold calling.

Roles & Responsibilities:

• Market and sell MentoMind subscriptions.
• Conduct product demos.
• Ensure smooth customer onboarding.
• Outreach via cold emailing, LinkedIn, and cold calling.

Perks & Benefits:

• Commission on every sale.
• Flexible job timings.

Join us to transform SAT preparation and grow your career with Innotrail Technologies!

Futuristic Labs is exactly what it sounds like - a place to 'dream' & 'build' futuristic products. A research and product development studio with an enthusiastic team working towards building innovative consumer products to create a future with superior and healthier lifestyle.

http://futuristiclabs.io/

At the moment we are set out to solve home cooking. To achieve this, we have RIKU, our flagship product, which is a fully automatic, AI assisted rice and curry maker. Other products in this ecosystem are : Semi - A smart induction cook top, A digital kitchen app and a Recipe platform; The perfect blend of hardware and software.

http://getriku.com" target="_blank">http://getriku.com

http://cookwithsemi.com" target="_blank">http://cookwithsemi.com

http://www.klynk.app" target="_blank">www.klynk.app

So if you love good home cooked food and are excited to build an automated solution for the entire cooking process, then this is the place for you!

​

We are looking for a product designer who has a good understanding of the entire design cycle right from user research, problem discovery, sketching and wire-framing, building flows and interactions, to creating pixel-perfect screens, testing prototypes and working with developers. And most importantly - repeating the cycle all over again to see what more can be done.

We are a fast-paced team focused on complex design challenges. This position works closely with many other teams and will be an advocate for user experience. By constantly focusing on the user, you’ll create products that are not only amazing to look at, but also intuitive and useful to thousands of people worldwide. We are a lean startup and expect you to wear many hats when needed and you are not afraid of getting your hands dirty.

As a Product Designer you will:

• As the first ever Product Designer, you'll be the core owner of our mobile app from start to finish. You’ll help us better understand our users’ needs & pain points, and will have the skills to turn your learnings into beautifully designed visuals and interactions. You'll report to our CTO and collaborate with the engineering team.
• You are an active collaborator/contributor for our other web applications.
• Work closely with cross-disciplinary teams including Product, Engineering, Marketing and various Business teams to deliver delightful customer experiences
• Work closely with the engineering team to assure design quality by auditing implementation during development.
• Define the product briefs together with stakeholders, get buy-in of your design.
• Attend product meetings and have a granular understanding of the company’s goals.
• Facilitate product vision by researching, conceiving, wire framing, sketching, prototyping, and mocking up user experiences as well as developing system information architecture.
• Drive user research, create detailed user journeys and take appropriate design decisions backed by user-behavior and data.
• Effectively work with a team of designers, help them in raising the bar, resolving road-blocks, prioritizing and breaking down complex projects into simpler tasks
• Use basic analytics tools to gather customer data (funnel), iterate on product based on data & feedback to drive improvements in overall product experience.
• Ensure that we have the right product velocity by working with business, growth, and core product teams.
• Measure and iterate on your developed product once it’s live based on product OKRs
• Help team members with other aspects of running a sprint, such as stakeholder interviews, research, user testing and design documentation.
• Mentor junior designers to help other designers work efficiently and participate actively in the hiring process.
• Establish design systems to maintain design consistency and coherence across the brand.
• Develop & document internal tools & processes to translate product requirements into unique designs for desired experiences.

What do we think you need to succeed in this role:

• Experience: You have 3+ yrs experience in a Product Design or related role (Visual Design, UI/UX/CX Design) in designing preferably consumer facing digital products.
• Empathy: You have deep empathy and interest in keeping your customers point of view in the forefront, as well as constantly validating your design either through quantitative or qualitative research.
• Expertise: You have a deep understanding of UX, prototyping, visual design, typography, components usage, wire-framing, information architecture and visual hierarchy along with relentless execution powers. You are well versed with one of the design tools: Photoshop, XD or Figma and its underlying best practices
• Execute: You can create pixel-perfect visual designs with a good sense of aesthetics, with great attention to detail.
• Ownership: You can work independently and have high ownership of getting things done. You take the lead in discovering problems and execution.
• Leadership: You have the ability to lead and manage several complex projects simultaneously
• Growth Mindset: You welcome challenges, product feedback and ambiguity as a path to unlock your maximum potential.
• First Principle’s Thinker: You excel at understanding and solving complex problems via first principles. You can understand business, design and engineering goals along with constraints.
• Planner: You are good at project management and comfortable breaking down complex projects into simpler tasks.
• Timeline focused: You take pride in balancing fast shipping with quality shipping, with the ability to deliver solid work on a tight schedule.
• Curiosity: You love exploring new products in the market for coming up with new ways to make the product more complete and robust.
• Learner: You have the ability to learn quickly, teach yourself new skills, and thrive within a complex, fast-paced environment
• Effective Communicator: You are comfortable and confident articulating ideas and presenting your work/thoughts in verbal or written form.

Benefits

Curious what it's like to work at Futuristic Labs?

Being in an early start-up, you will be working closely and along with the leadership team and can potentially learn and grow exponentially.(other roles)

Our people are at the heart of what we do at Futuristic Labs. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our people. We train and reward talent and are looking to develop leaders at all levels to bring out the best in each othe

• Bachelors/Masters in Computer Science or related field
• 7+ years previous release and/or project management experience
• Solid understanding of release and project management principles
• Strong experience with software development processes and agile methodologies
• Experience using bug tracking and management system (JIRA, Bugzilla, Testrail…) to track and build release dashboards 
• Experience with Jira Query Language (JQL) and JIRA Portfolio is a definite plus
• Demonstrated ability to manage and coordinate multi-functional work teams toward completion
• Demonstrated effective leadership and analytical skills
• Advanced written and verbal communication skills a must
• Experience in Data Storage, SaaS, Virtualization, Cloud, and Enterprise Equipment Deployment
• Demonstrated ability to successfully influence stakeholders and lead cross functional teams across geographies and business units
• Experienced in navigating variety of complex, cross-functional activities and lead all aspects of release delivery.
• Ability to engage with Business users and understand their needs.
• Broad knowledge of SaaS, distributed systems, virtualization, storage products, cloud, infrastructure software, databases, interface driven solutions is a definite plus
• General PC knowledge including GSuite, Microsoft Office and expert knowledge of Excel