4+ Project lifecycle management Jobs in India

Function: → Project Management

• Project Management

Responsibilities:

• Would be responsible for Program Management - Manage multiple challenging projects concurrently from initiation through execution and closure.
• Monitor project progress throughout the project life cycle, and communicate project status effectively to senior management through reports, presentations, and individual meetings.
• Build and provide direction to project teams, create and foster communication among team members
• Manage Kick- Meetings (geographical multi-vertical Fortune 1000 Global customers)
• Customer Engagement - coordinating with Internal and external stakeholders.
• Would enable Presales & Pilots for Tech Wins.
• Would support contract & SOW reviews & address prospect concerns during the sales process.
• Identify resource needs, constraints, and interdependencies.
• Capture and manage project risks and issues and associated mitigation strategies.
• Proactively engage other members and collaborate with the organization with specific subject knowledge to resolve issues or provide assistance.
• Monitor and control project budgets.
• Provide project management training, assistance, and mentoring on project management methodologies, tools, and techniques.
• Utilize analytical skills to make critical decisions and recommendations to solve project-related problems.
• Resource Planning & mentoring the internal team.
• Lead New Initiatives - Enable brainstorming sessions with the team to gather innovative approaches.

Requirements:

• Hands-on experience in project management roles and delivering multiple and complex projects.
• (Operations / Transitions / Migrations/ Supply Chain/ Procurement-S2P, P2P and S2C).
• Candidates having enterprise software background in the initial career phase and gradually moving to Project Management role.
• Experience in handling complex large projects and risk management.
• Excellent stakeholder management skills.
• Project artifacts Documentation and sign-off.
• Good at Team Management
• Excellent oral & written communication skills
• Should be proficient in client interactions.

About Us:

Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a helpdesk designed to meet the needs of any industry. At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with all the endless demands of customers.

Kapture is the preferred choice of leading brands including Nykaa, Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds, Jio, Prestige and many others to build a world-class customer support ecosystem. Kapture Cx is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans across 12 countries and powers 500+ businesses globally to automate their sales and support.

Position Overview:

We are seeking a highly skilled and experienced Project Manager / Implementation Manager to lead and oversee the successful implementation of our SaaS CRM solution for our B2B customers. As a Project Manager, you will be responsible for managing all aspects of the implementation process, including team handling and people management, to ensure projects are delivered on time, within budget, and to the highest level of customer satisfaction.

Key Skills:

• 5+ years of experience in an IT services / Software product company with B2B SAAS implementation. 
• Strong project management skills with a proven track record of successfully managing complex software implementation projects, preferably in the SaaS CRM domain.
• Excellent leadership abilities to effectively manage and motivate cross-functional teams throughout the implementation lifecycle, including team handling and people management experience.
• In-depth knowledge and understanding of B2B customer needs and challenges related to CRM systems.
• Proficient in utilizing project management tools and methodologies to plan, track, and report on project progress.
• Exceptional communication and interpersonal skills to collaborate with customers, stakeholders, and internal teams, ensuring clear and consistent communication throughout the implementation process.
• Analytical and problem-solving skills to identify and address project risks and issues proactively.
• Strong customer focus with the ability to build strong relationships, understand customer requirements, and deliver solutions that meet customer expectations.

Key Responsibilities:

1. Lead and manage end-to-end implementation projects of our SaaS CRM solution for B2B customers, ensuring successful delivery within scope, schedule, and budget.
2. Build and manage a high-performing implementation team, providing guidance, support, and mentorship to team members, and fostering a collaborative and productive work environment.
3. Collaborate with sales and pre-sales teams to understand customer requirements and create project implementation plans that align with customer expectations and business objectives.
4. Develop and maintain project schedules, work breakdown structures, and resource allocation plans to effectively manage project timelines and resources, including team members' workloads and assignments.
5. Define project deliverables, milestones, and success criteria, and monitor progress against these throughout the implementation process.
6. Manage project risks and issues, proactively identify potential obstacles and implement mitigation strategies to ensure successful project outcomes.
7. Coordinate and communicate with cross-functional teams, including development, testing, quality assurance, and customer support, to ensure seamless integration and alignment during the implementation process.
8. Conduct regular project status meetings, providing updates to stakeholders and customers on project progress, risks, and issues.
9. Ensure a high level of customer satisfaction by managing customer expectations, addressing concerns, and providing timely and effective solutions.
10. Contribute to the continuous improvement of implementation processes, tools, and methodologies, identifying opportunities to enhance efficiency and effectiveness.

Roles & responsibilities:-

Exposure to US/International Clients (Preferred) Prior Experience in Digital Marketing (Search Engine Optimization) / Project Coordinator / Project Manager roles.

• Excellent written and verbal communication and presentation skills able to generate interest and engages the client during calls and emails.
• Manage projects, and establish productive, professional and profitable relationships with key personnel and clients in assigned projects.
• Coordinate with various departments within the organization, including support, service, and technology and manage resources, to ensure seamless functioning of the client accounts.
• Responsible for client receivables; planning and execution of monthly retention.
• Candidates with Project Management, Digital Marketing & Technical Skills are Preferred.
• Preferred Location Noida.
• Document all requests and comments made by clients to ensure timely feedback and follow-up actions of client escalations/queries.
• Ability to maintain a positive, motivational, 'get things done attitude, especially when faced with difficult circumstances.
• Achieves strategic customer objectives and account plans defined by company management.
• Good relationship-building skills (internal, external, and cross-cultural).
• Sound computer skills, especially in the areas of MS Word, MS Excel and MS PowerPoint
• Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary actions required and always keeping the internal team updated.

• Maintain a consistent schedule of online meetings with the client to manage performance objectives, and customer- expectations and assess customer needs on an ongoing basis.

TECHNICAL Project Manager             

GormalOne LLP. Mumbai IN

GormalOne is on a mission to make dairy farming highly profitable, especially for the smallest farmers living in the most neglected geographies. We are a dairy-focused technology solution provider with a vision to resolve the pain points of everyone in the dairy ecosystem. We are building a comprehensive platform for cattle management where farmers to AITs (Artificial Insemination technicians), para vets, veterinarians, consultants, and corporates can collaborate and benefit each other using data. Nitara offers an easy-to-use artificial intelligence-enabled herd management system for farmers/veterinary/paraprofessionals/AITs.

We are looking for a Project manager who will be instrumental in the planning and management of both IT and IT-related projects. As a Technical Project Manager, you are required to have a high level of technical expertise as well as organization, leadership, and communication skills.

Responsibilities

• Responsible for project planning and delivery. Ensure scope for all the projects are delivered to meet the business need as per the agreed schedule, scope, quality, and cost. Lead project planning effort in the creation of project plans, tasks, and schedules
• Conduct high level scoping, impact and risk assessment, schedule, and resource requirements for the successful delivery of the projects to the agreed scope.
• Organize and facilitate regular project scrum to track project tasks and dependency.
• Identify, assess, track and mitigate issues and risks at multiple levels
• Work closely with various teams internally & the user side to ensure delivery of solutions and deployment as per requirement.
• Drive effective teamwork, communication, collaboration, overcome obstacles, resolve conflicts, and commitment across multiple disparate groups with competing priorities.
• Responsible for the overall health of the projects by monitoring schedule, budget, milestones, and benefits attainment, project risk control, and project governance.
• Ensure that realistic project plans are prepared and maintained & all activities are tracked against the plan, providing regular and accurate reports to Management.
• Responsible for change control, gaining agreement for CRs to the projects from the product owner and other relevant stakeholders.
• Provide weekly / regular project updates to the Program Management Office.
• Work towards continual improvement by implementing corrective action plans based on performance analysis, lessons learned, project archives, etc.
• Hiring, training, and developing new employees to meet organizational needs
• Reviewing employee performance evaluations and providing feedback on areas for improvement.

Certifications Required

• Project Management Professional (PMP) or Prince 2 foundation/practitioner.
• Certified Scrum Master (CSM)

Skills and Capabilities

Essentials

• Min 3-5 years of technical project management experience with overall 5-10 years of IT services experience.
• Excellent project management skills to develop a business case and deliver solutions to the user with oversight of technical solution implementation.
• Proven experience in managing projects using agile methodologies such as agile scrum. Good knowledge of tools like Jira, Azure DevOps, MS Projects, Confluence, etc.
• Experience in managing projects in a variety of technologies (e.g. Java, .Net, etc.)
• A high degree of technical competency in software development practices, project management, and the ability to bridge the gap between technology and business needs.
• Strong analytical and quantitative skills in order to gather insights from data to identify underlying issues
• Ability to thrive in a fast-paced, Scrum/Agile development environment with the ability to multi-task and respond flexibly to change
• Deal well with ambiguity and changing deadlines while keeping the focus on delivering results.
• Strong and effective project leader who can prioritize well and communicate effectively.
• Comfortable in getting hands dirty in day-to-day tasks to get things done
• Experienced self-starter with a problem-solving focus, an analytical mindset, and extreme attention to detail.
• Experience in handling different phases of the project's life cycle from requirement gathering until steady-state handover.
• Proficient in written and spoken English in a business setting.

Soft Skills required:

• Strong analytical skills
• Strong written documentation skills
• Strong presentation skills
• Good communication skills and able to communicate at all levels
• Ability to work well in a diverse environment and proven ability to influence others to achieve positive outcomes

Kindly note: Salary shall be commensurate with qualifications and experience

Visit us at - https://gormalone.com/">https://gormalone.com/  &  https://www.nitara.co.in/">https://www.nitara.co.in/