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Job Description:
Production Assurance and Maintenance Activities
1. Production Assurance L2 and L3 activities (Incident reporting and management, Incident resolution and RCA, Real time communication, Assigning defect severity and triaging, On-call Support, UAT support and deployment)
2. Application Maintenance (Software maintenance, Disaster recovery Planning and support, Business Continuity planning and support, Application documentation, Release Management activities, Configuration management, Change Control documentation, Metrics reporting etc
Development Activities
1. Business Requirements (BRD Reviews, Impact analysis and high level estimation)
2. High Level Design
3. Low Level design
4. Build (development, Unit Testing, Code reviews and static performance reports)
5. User Acceptance Testing Support (Defect resolution etc)
6. Performance testing Support and issue resolution
7. Implementation and Control (Implementation support and Post implementation support)
8. Configuration Management
9. DOcumentation and Reporting
Review Criteria
- Strong Lead – User Research & Analyst profile (behavioural/user/product/ux analytics)
- 10+ years of experience in Behavioral Data Analytics, User Research, or Product Insights, driving data-informed decision-making for B2C digital products (web and app).
- 6 months+ experience in analyzing user journeys, clickstream, and behavioral data using tools such as Google Analytics, Mixpanel, CleverTap, Firebase, or Amplitude.
- Experience in leading cross-functional user research and analytics initiatives in collaboration with Product, Design, Engineering, and Business teams to translate behavioral insights into actionable strategies.
- Strong expertise in A/B testing and experimentation, including hypothesis design, execution, statistical validation, and impact interpretation.
- Ability to identify behavioral patterns, funnel drop-offs, engagement trends, and user journey anomalies using large datasets and mixed-method analysis.
- Hands-on proficiency in SQL, Excel, and data visualization/storytelling tools such as Tableau, Power BI, or Looker for executive reporting and dashboard creation.
- Deep understanding of UX principles, customer journey mapping, and product experience design, with experience integrating qualitative and quantitative insights.
Preferred
- Ability to build insightful dashboards and executive reports highlighting user engagement, retention, and behavioral metrics; familiarity with mixed-method research, AI-assisted insight tools (Dovetail, EnjoyHQ, Qualtrics, UserZoom), and mentoring junior researchers
Job Specific Criteria
- CV Attachment is mandatory
- We have an alternate Saturday’s working. Are you comfortable to WFH on 1st and 4th Saturday?
Role & Responsibilities
Product Conceptualization & UX Strategy Development:
- Conceptualize customer experience strategies
- Collaborate with product managers to conceptualize new products & align UX with product roadmaps.
- Develop and implement UX strategies that align with business objectives.
- Stay up-to-date with industry trends and best practices in UX & UI for AI.
- Assist in defining product requirements and features.
- Use data analytics to inform product strategy and prioritize features.
- Ensure product alignment with customer needs and business goals.Develop platform blueprints that include a features and functionalities map, ecosystem map, and information architecture.
- Create wireframes, prototypes, and mock-ups using tools like Figma
- Conduct usability testing and iterate designs based on feedback
- Employ tools like X-Mind for brainstorming and mind mapping
Customer Journey Analysis:
- Understand and map out customer journeys and scenarios.
- Identify pain points and opportunities for improvement.
- Develop customer personas and empathy maps.
Cross-Functional Collaboration:
- Work closely with internal units such as UX Research, Design, UX Content, and UX QA to ensure seamless delivery of CX initiatives.
- Coordinate with development teams to ensure UX designs are implemented accurately.
Data Analytics and Tools:
- Utilize clickstream and analytics tools like Google Analytics, CleverTap, and Medallia to gather and analyse user data.
- Leverage data to drive decisions and optimize customer experiences.
- Strong background in data analytics, including proficiency in interpreting complex datasets to inform UX decisions.
Ideal Candidate
- Bachelor’s or Master’s degree in a relevant field (e.g., UX Design, Human-Computer Interaction, Computer Science, Marketing).
- 5+ years of experience in CX/UX roles, preferably in a B2C environment.
- Proficiency in analytics tools (Google Analytics, CleverTap, Medallia, Hotjar, etc).
- Strong understanding of wireframing and prototyping tools (Figma, XMind, etc).
- Excellent communication and collaboration skills.
- Proven experience in managing cross-functional teams and projects.
- Strong background in data analytics and data-driven decision-making.
- Expert understanding of user experience and user-centered design approaches
- Detail-orientation with experience and will to continuously learn, adapt and evolve
- Creating and measuring the success and impact of your CX designs
- Knowledge of testing tools like Maze, UsabiltyHub, UserZoom would be a plus
- Experienced in designing responsive websites as well as mobile apps
- Understanding of iOS and Android design guidelines
- Passion for great customer-focus design, purposeful aesthetic sense and generating simple solutions to complex problems.
- Excellent communication skills to be able to present their work and ideas to the leadership team.
Job Description
We are looking for a skilled Flutter Developer with a minimum of 2+ years of experience and expertise in the BLoC (Business Logic Component) architecture to join our development team. You will be responsible for building high-quality mobile applications for both Android and iOS, ensuring robust performance, and providing a seamless user experience.
Responsibilities
- Design, develop, and maintain mobile applications using Flutter and Dart.
- Implement and manage state using the BLoC architecture.
- Collaborate with cross-functional teams to define, design, and ship new features.
- Ensure code quality by writing clean, maintainable, and testable code.
- Optimize application performance, identify and fix bugs, and enhance application responsiveness.
- Integrate RESTful APIs and other backend services.
- Participate in code reviews and provide constructive feedback to team members.
Requirements
- Minimum of 2+ years of experience as a Flutter Developer.
- Strong knowledge of Dart and Flutter framework.
- Proficiency in using the BLoC architecture for state management in Flutter applications.
- Experience with third-party libraries and APIs.
- Familiarity with RESTful APIs, JSON, and web services.
- Understanding of the mobile development lifecycle and app store guidelines for both iOS and Android.
- Proven experience in publishing a minimum of 2 mobile applications to the Apple App Store and Google Play Store.
- Knowledge of version control systems like Git.
- Strong problem-solving skills and attention to detail.
Preferred Skills
- Experience with Flutter for the web.
- Familiarity with other state management techniques in Flutter, like Provider, Riverpod, etc.
- Experience with CI/CD tools and practices.
- Knowledge of agile development methodologies.
- Strong communication and teamwork skills.
About VTT Mobility
VTT Mobility Pvt Ltd has been a leading organisation in managing large-scale mobility operations and Employee Transportation Solutions for prestigious Fortune 500 companies across major cities of India. Our unwavering commitment to excellence has established us as a trusted and reliable partner in the industry. At VTT Mobility, we take immense pride in serving End-to-End customers across major cities, catering to a large number of users everyday. Our proprietary Technology platform sets us apart as a comprehensive provider of mobility services. We have a proven track record of helping companies achieve their sustainability goals. For more information, visit https://vttmobility.com/
Role - Enterprise Business Development Manager
Positions Open for - Bangalore, Mumbai, Hyderabad, Chennai, Gurgaon & Pune
Office Timings : 9.30am to 6.30pm IST
Work Type : All locations - Work from Respective Sales Office & On-field
What’s in it for you?
As an Enterprise Business Development Manager, you will be responsible for leading business development and sales in your assigned territories.. The incumbent will be hands-on and manage end-to-end sales, including discovery, account mapping, SoW development, PoC, handling objections, pricing and contract negotiations. You are expected to have experience handling large-ticket enterprise sales, Employee Transportation Solutions, Software Sales, Networking/Telecommunication Solutions, Facility Management, Commercial Real Estate. Preferred personality traits include such as attention to detail, Solution Selling, the ability to work with Integrity, Discipline, purpose, achievement by design, an understanding of value-based pricing, and strong business acumen .
Develop and Execute Enterprise Sales:
● Create, Own, implement and Achieve a comprehensive enterprise sales and Revenue acquisition from Enterprise & B2B clients approach, mainly targeting IT/ITeS, Manufacturing, Hospitality, Education and similar industries.
● Understand the hierarchy, decision making process, current challenges within the organisation and our best solutions suitable for the organisation.
● Execute initiatives that encourage target accounts to interact with VTT and transition their engagement into meaningful conversations that lead to customer conversion.
Client Acquisition (Hunting):
● Drive & Own the full sales cycle from prospecting to closing deals.
● Cultivate relationships with key decision-makers, influencers, leadership and CXO’s .
● Collaborate and Coordinate with internal/external stakeholders, legal, and Operations teams to ensure timely responses and achieve deal closures.
Market Analysis and Competitor Research:
● Map accounts, their current contracts and requirements within your geography.
● Stay informed about order loss, market trends, industry developments, and competitor performances.
● Utilize market insights to refine sales strategies and positioning amongst target accounts..
● Do Homework or Due-diligence before each client interaction to put our best foot forward.
● Provide input on product positioning based on client feedback and market demand.
Processes:
● Build a Solution Sales Approach
● Prepare, Update, Submit and maintain reports as per agreed timelines and formats.
● Provide regular reports to leadership on sales performance, opportunities, and challenges.
Contract Negotiation:
● Negotiate pricing, terms, and conditions with clients to ensure mutually beneficial agreements.
● Collaborate with internal & external stakeholders to finalize contracts.
Reporting :
● Prompt sharing of Order Loss in assigned geography
● Seeking Support to Achieve Results
● Exhibit Diligence, Discipline, Punctuality and Integrity in Daily, Weekly & Monthly Reporting.
Qualifications:
● Bachelor's degree; MBA is a plus.
Experience:
● Previous experience in generating and closing large ticket-size deals preferably INR 25 Lakhs and above.
● Minimum of 4+ years of experience in enterprise sales preferably in IT/ITeS, Manufacturing, Hospitality, Education and similar industries.
● Candidates with prior 4+ years of experience in enterprise sales of Employee Transportation Solutions, Software Sales, Networking/Telecommunication Solutions, Facility Management, Commercial Real Estate and related big ticket sales would be preferred.
Product Manager At, JetSynthesys, our primary focus is on Entertainment, Gaming, Digital Media, IT Services and New Ventures. JetSynthesys has expanded at a furious pace, drawing investors like Adar Poonawalla (CEO. Serum Institute) and Kris Gopalakrishnan (Co-Founder, Infosys). JetSynthesys has operations in India, MENA, SE Asia and USA. Job Requirements: • Lead the social gaming team in establishing the product vision & strategy, creating the product roadmap and planning & prioritizing feature development goals. • Own the P&L for the multi-game social gaming platforms which cover diverse set of games across genres. • Analyse and interpret data and make meaningful conclusions to provide insights on user behaviour to design & prioritise feature development. • Conduct competitive reviews of external games & identify gaps & opportunities through competitor analysis. • Create in-game economy and monetization models to maximise revenue earning potential of these platforms. • Lead Live Operations to improve revenue and engagement including optimizing virtual goods pricing, events, tournaments, etc. • Work with the marketing team on development and implementation of go-to-market & user acquisition strategies. Job Location: Pune Experience: 7+ Years About US: JetSynthesys is part of the Navani family owned JetLine Group of Companies whose roots go back to the 1930s in Bangkok, Thailand. Set up in 2014, digital gaming and entertainment firm JetSynthesys has expanded at a furious pace, drawing investors like Adar Poonawalla (CEO. Serum Institute) and Kris Gopalakrishnan (Co-Founder, Infosys). JetSynthesys has operations in India, MENA, SE Asia and USA. The company has recently acquired mobile-focussed game development studio Nautilus Mobile which is best known for Real Cricket. The company already develops cricket focused products such as Sachin Saga Cricket Champions and 100MB. Besides, it has developed properties such as Being Salman and Super Ludo. The company also has partnerships with American boxer Floyd Mayweather and wrestling entertainment company WWE. Its other properties include Nodwin Gaming, an e-sports joint venture that JetSynthesys says has generated Rs 100 crore in revenues in four years. In July 2020, the company has raised $40Mn in round led by Serum Institute of India chief executive officer Adar Poonawalla and Infosys co-founder Kris Gopalakrishnan. To know more about us, please visit - www.Jetsynthesys.com
Roles & Responsibilities:
- Define and lead strategic performance projects, manage stakeholders to drive outcomes.
- Analyzing and presenting key MIS reports for Management review
- Lead business planning for including formulation of annual, monthly and daily plans on key
- performance metrics.
- Driving the strategic initiatives of the company as per the CEO's agenda
- Studying & improvising the operation processes of the company.
- Drive business performance insights working closely with the sales, marketing, growth &analytics teams
- Create strategic value-added analyses around growth opportunities, retention levers and core
- business metrics in order to drive better decision making and results
- Conduct ongoing analysis of key business drivers, trends and performance.
We are looking for Oracle Apex developer as per below:
- Minimum of 4 years Working experience in Oracle APEX
- SQL Certification
- Strong analytical and problem solving skills with a solid knowledge on system development life-cycle (SDLC) and Agile implementation approach. Candidate should or at least possess experience on the following:
- Business Requirement Document (BRD) review
- Functional Design Document (FSD) design and development
- System and Data migration and mapping
- Test management
- Change management and training
- Project management (i.e. Status reporting, Change Request Management, Issue and Risk management)
Location – Pune
Experience - 1.5 to 3 YR
Payroll: Direct with Client
Salary Range: 3 to 5 Lacs (depending on existing)
Role and Responsibility
• Good understanding and Experience on AWS CloudWatch for ES2, Amazon Web Services, and Resources, and other sources.
• Collect and Store logs
• Monitor and Store Logs
• Log Analyze
• Configure Alarm
• Configure Dashboard
• Preparation and following of SOP's, Documentation.
• Good understanding AWS in DevOps.
• Experience with AWS services ( EC2, ECS, CloudWatch, VPC, Networking )
• Experience with a variety of infrastructure, application, and log monitoring tools ~ Prometheus, Grafana,
• Familiarity with Docker, Linux, and Linux security
• Knowledge and experience with container-based architectures like Docker
• Experience on performing troubleshooting on AWS service.
• Experience in configuring services in AWS like EC2, S3, ECS
• Experience with Linux system administration and engineering skills on Cloud infrastructure
• Knowledge of Load Balancers, Firewalls, and network switching components
• Knowledge of Internet-based technologies - TCP/IP, DNS, HTTP, SMTP & Networking concepts
• Knowledge of security best practices
• Comfortable 24x7 supporting Production environments
• Strong communication skills
Role & Responsibilities
- The successful candidate will be experienced in leading and developing a support team within a product support environment
- This position will oversee the teams active case workload and provide guidance where required with a focus on a high-quality world-class customer experience.
- Oversees top tier customer critical account technical support situations to insure all elements of technical support are progressing to issue resolution. Initiates and facilitates the discussion with customer and respective resolution stakeholders during critical issues. Ensures timely, professional and effective communication with the customer and internal groups from both the technical and management perspectives
- Assists with the maintenance of and compliance with department policies and procedures
- Identifies team and individual training needs and assist in driving the delivery of these training initiatives
- Mentors and coaches Technical Support Engineers, soft skills, case management, technical skills, etc.
- Participates and leads hiring to get the best available talent
Qualification (Knowledge & Skills)
- 6-8 years of Experience in Production Support. Preferably in the BFSI domain.
- Experience of leading L1 & L2 support resources
- Demonstrated ability to develop strong relationships with multiple levels of customer with the ability to obtain a working knowledge in support of their business objectives in relation to the delivery of secure applications and data
- Prior experience working for a global IT vendor in a similar role
- Ability to facilitate and manage cross-team collaboration to solve customer issues working with teams in person and virtually
- Experience serving as a customer advocate able to understand and articulate the needs of the client and deliver on those needs
- Ability to keep calm and cool during critical situations and skilled in handling high profile situations with ease
- Must be motivated by challenges, results driven, and able to recommend multiple solutions for a problem
- Strong negotiation and difficult conversation skills for leading critical discussions and setting customer expectations
- Experience creating concise reports for customers, following customer situations/incidents (Incident reports and RCA)
- Proven ability to prioritize workload
- Ability to share constructive feedback; be able to adapt to and embrace change
Requirements
- Three years bachelor regular degree
- Must have a minimum of 6 years of experience in a technical support environment with 1 - 2 years of people management experience
- Understanding of SLA definitions and tracking.
- Understanding of Support metrics
- Excellent in Customer communication and has a natural flavour for Customer Service
- Good people management skills.
- Good understanding of computer systems, mobile devices, and other tech products
- Hands on experience on On-premise & Cloud deployments
- RHEL/CentOS and Debian/Ubuntu
- NodeJS (PM2 is a plus)
- MongoDB and Oracle , RabbitMQ
- Strong understanding of Networking and TCP/UDP protocols
- AWS (Covers S3)
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Ability to diagnose and troubleshoot basic technical issues
- Bachelor’s degree in Information Technology, Computer Science or relevant field
- Startup experience is a plus




