3 Problem management Jobs in Hyderabad | Problem management Job openings in Hyderabad

Job Description

We are looking for an experienced Site Reliability Engineer (SRE) with strong knowledge of ITIL frameworks, Incident Management, Problem Management, and Power BI. The candidate should have experience in maintaining service reliability, managing critical incidents, identifying recurring issues, and driving continuous service improvement.

Key Responsibilities

Implement and maintain Site Reliability Engineering (SRE) practices to ensure high availability and reliability of applications and infrastructure.

Manage major incidents, service requests, and problem management activities.

Follow ITIL frameworks and ensure compliance with IT service management processes.

Perform Root Cause Analysis (RCA) and drive corrective and preventive actions.

Monitor service performance, identify recurring issues, and implement improvement initiatives.

Coordinate with technical teams, stakeholders, and business teams for timely incident resolution.

Prepare operational reports, dashboards, and performance metrics using Power BI.

Track and report KPIs, SLAs, incident trends, and service performance.

Identify opportunities for automation and process optimization.

Drive continuous improvement in service reliability and operational efficiency.

Required Skills

8+ years of experience in IT operations / Site Reliability Engineering.

Strong knowledge of Site Reliability Engineering (SRE) practices.

Hands-on experience with ITIL frameworks.

Strong experience in Incident Management and Problem Management.

Experience in Root Cause Analysis (RCA) and service improvement.

Good hands-on experience with Power BI, dashboards, and reporting.

Strong stakeholder management and communication skills.

Job Title : Infra Delivery Lead

Experience : 10+ Years

Joining : Immediate Joiners Only

Location : Gurugram, Pune, Bengaluru, Chennai, Bhopal, Jaipur, Hyderabad & Noida

Role Overview :

We are looking for an experienced Infra Delivery Lead to manage end-to-end 24x7 infrastructure operations across multiple towers, including Hosting, Network & Connectivity, DBA, Data Tribe and Infrastructure Command Center (L1.5).

Mandatory Skills :

IT Infrastructure Operations, End-to-End Service Delivery Management, 24x7 Multi-Tower Operations, Managed Services, SLA/KPI Management, ITIL, Incident & Problem Management, Major Incident Management (MIM), AWS/Azure, Windows/Linux, Networking, DBA, ServiceNow, Team Management, Client Stakeholder Management, Commercial & Contract Management.

Key Responsibilities :

• Own end-to-end delivery of L1.5 and L2 infrastructure operations.
• Manage SLA/KPI performance, service governance, reporting and client escalations.
• Lead P1 / P2 incidents, Major Incident Management (MIM), RCA and problem management.
• Manage Hosting, Network, Database, Cloud and Data Operations teams.
• Oversee change management, patching, backups, disaster recovery and availability.
• Handle resource planning, team management, shift rosters and 24x7 support.
• Manage client relationships, invoicing, contractual obligations and service reviews.
• Drive automation, process improvements and service quality.

Required Skills & Experience :

• 10+ years of experience in IT Infrastructure Operations.
• Strong experience in Infrastructure Service Delivery / Managed Services.
• Experience managing 24x7 multi-tower infrastructure operations and large teams.
• Good understanding of AWS, Azure, Windows/Linux, Networking, Oracle and SQL Server.
• Hands-on exposure to ServiceNow, ITIL processes, SLA management and MIM.
• Experience in client management, escalations, governance and contract management.
• Excellent communication and stakeholder management skills.

Good to Have :

ITIL 4, AWS / Azure, CCNA / CCNP certifications; exposure to Datadog, PagerDuty and Terraform.

Vista Plus Development & Engineering – Production Support

We are looking for an experienced Vista Plus professional to provide production support, health monitoring, and operational governance for enterprise reporting and document archival platforms.

Key Responsibilities:

• Provide production support and health-check monitoring.
• Perform Linux administration and Shell scripting.
• Handle application installation and upgrades in Linux environments.
• Manage file systems and production issues.
• Support Incident, Change, and Problem Management in line with ITIL practices.
• Work with basic Oracle/database concepts.
• Maintain documentation and operational governance.

Required Skills:

• Vista Plus Development & Engineering
• Shell Scripting
• Linux
• File System Management
• ITIL
• Oracle/Database concepts
• Production Support

Preferred: Application migration, automation/scripting, audit & compliance, and enterprise reporting/document archival experience.

Contract: 12 months | C2H | Hybrid