8 Problem management Jobs in India

Job Summary

We are looking for a Verint WFO / Recording Support Engineer with 2+ years of hands-on experience in supporting Verint Workforce Optimization and Recording solutions. The candidate will be responsible for production monitoring, application health checks, troubleshooting recording-related issues, log analysis, incident management, and coordination with internal teams and vendor support.

Key Responsibilities

• Provide L1/L2 production support for Verint WFO and Recording environments.
• Monitor Verint WFO applications, services, servers, and system alerts.
• Perform regular health checks of Verint WFO and Recording components.
• Troubleshoot call recording-related issues, including:
• Missing recordings
• Recording failures
• Incomplete recordings
• Recording quality issues
• Recording availability issues
• Recording search/playback issues
• Analyze Verint application and recording logs to identify the root cause of incidents.
• Troubleshoot Verint application services and connectivity issues between WFO components.
• Perform basic troubleshooting of database and SQL-related issues.
• Perform application/service restarts as per approved troubleshooting procedures.
• Perform post-restart and post-maintenance health checks and validation.
• Escalate complex issues to L3 teams or Verint vendor support when required.
• Participate in Verint WFO patching, upgrades, and maintenance activities.
• Follow Incident, Change, and Problem Management processes.
• Maintain troubleshooting documentation, incident updates, and knowledge-base articles.
• Participate in rotational/on-call support as required.

Required Skills

• 2+ years of hands-on experience with Verint WFO / Recording.
• Good understanding of Verint WFO architecture and components.
• Hands-on experience in Verint Recording troubleshooting.
• Good knowledge of call recording and contact center concepts.
• Strong log analysis and troubleshooting skills.
• Basic knowledge of SQL/database troubleshooting.
• Basic knowledge of Windows/Linux servers.
• Basic understanding of TCP/IP, DNS, networking, and common ports.
• Basic understanding of SIP/VoIP concepts.
• Experience with monitoring and logging tools.
• Experience working in a production support environment.
• Good communication, analytical, and incident-management skills.

Good to Have

• Experience with Verint WFO patching, upgrades, or migrations.
• Knowledge of Workforce Management (WFM).
• Knowledge of Verint Speech Analytics.
• Knowledge of Verint Quality Management.
• Experience with ITSM tools.
• ITIL knowledge or certification.

Key Mandatory Skills

Verint WFO | Verint Recording | 2+ Years Experience | Production Support | Recording Troubleshooting | Log Analysis | SQL Basics | SIP/VoIP Basics | Networking Basics | Monitoring

Vista Plus Development & Engineering – Production Support

We are looking for an experienced Vista Plus professional to provide production support, health monitoring, and operational governance for enterprise reporting and document archival platforms.

Key Responsibilities:

• Provide production support and health-check monitoring.
• Perform Linux administration and Shell scripting.
• Handle application installation and upgrades in Linux environments.
• Manage file systems and production issues.
• Support Incident, Change, and Problem Management in line with ITIL practices.
• Work with basic Oracle/database concepts.
• Maintain documentation and operational governance.

Required Skills:

• Vista Plus Development & Engineering
• Shell Scripting
• Linux
• File System Management
• ITIL
• Oracle/Database concepts
• Production Support

Preferred: Application migration, automation/scripting, audit & compliance, and enterprise reporting/document archival experience.

Contract: 12 months | C2H | Hybrid

Business Development Associate (BDA) – AcceleratorX

About AcceleratorX

AcceleratorX is a fast-growing EdTech company helping learners build successful careers through industry-relevant upskilling programs, practical learning, mentorship, real-world projects, and career support.

Role Overview

We are looking for an energetic and target-oriented Business Development Associate to join our Sales team. The role involves connecting with prospective learners, understanding their career goals, counselling them on suitable programs, and converting qualified leads into enrollments.

Key Responsibilities

• Connect with prospective learners through calls, WhatsApp, emails, and virtual meetings.
• Understand learner needs and recommend suitable programs.
• Explain programs, mentorship, projects, and career outcomes.
• Manage leads, conduct follow-ups, and handle queries/objections.
• Drive enrollments and achieve revenue and collection targets.
• Maintain accurate CRM records and coordinate learner onboarding.

Requirements

• 0–3 years of experience in BDA, Inside Sales, Academic Counselling, Admissions, or B2C Sales.
• Freshers with strong communication and a sales-oriented mindset are welcome.
• Excellent communication, persuasion, and relationship-building skills.
• Comfortable working in a target-driven environment.
• EdTech/Education Sales experience is preferred.
• Immediate joiners preferred.

What We Offer

• CTC up to ₹5 LPA, based on experience and interview performance.
• Performance-based incentives.
• Career growth and learning opportunities.
• Exposure to a fast-growing EdTech environment.

📍 Location: Bengaluru – Work From Office

💼 Job Type: Full-Time

Position: BMC Remedy ITSM Developer

Location: Pune

Experience: 5–10 Years

Notice Period: 0-15 Days

We are looking for an experienced BMC Remedy ITSM Developer to join our team and contribute to the development, enhancement, and support of enterprise ITSM solutions.

The ideal candidate should have strong hands-on experience in BMC Remedy development, workflow customization, integrations, and troubleshooting within large-scale enterprise environments.

Key Responsibilities:

• Design, develop, and support BMC Remedy applications and workflows.

• Work on product enhancements, customizations, and bug fixes from design to deployment.

• Analyze business requirements and translate them into technical solutions.

• Develop and maintain Remedy forms, filters, escalations, active links, and workflows.

• Troubleshoot and resolve application issues across multiple environments.

• Develop and support integrations using REST and SOAP web services.

• Collaborate with architects, product teams, and cross-functional stakeholders.

• Participate in testing, deployment, and production support activities.

• Ensure solution quality, performance, and scalability.

Required Skills:

• 5–10 years of experience in BMC Remedy Development.

• Strong expertise in Remedy AR System and Workflow Development.

• Good understanding of BMC Remedy ITSM Suite.

• Experience with Incident, Change, Problem, and Service Request Management modules.

• Hands-on experience with integrations using REST and SOAP APIs.

• Knowledge of JavaScript and web service development.

• Strong troubleshooting and problem-solving skills.

• Excellent communication and stakeholder interaction skills.

Preferred Skills:

• Experience with BMC Helix Platform.

• Exposure to Smart IT and Digital Workplace (DWP).

• Experience supporting enterprise-scale ITSM environments.

If you are passionate about BMC technologies and enjoy solving complex business and technical challenges, we would love to hear from you.

Job Description for Site Engineer

Oversee solar installation projects from planning to execution.

Ensure compliance with quality standards and project specifications.

Collaborate with cross-functional teams to optimize site operations.

Troubleshoot and resolve any site-related issues.

Monitor project progress and report on key performance metrics.

Qualifications:

Minimum of 2 years of experience in solar energy systems installation and maintenance.

Strong knowledge of solar technology, components, and project planning.

Familiarity with site engineering practices specific to solar energy solutions.

Relevant certifications in solar or renewable energy systems are advantageous.

Excellent teamwork and communication skills to ensure project success

We are looking for a result-driven BDM to be responsible for monitoring and supervising a team of consultants to achieve the organization's objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the the sales.

Sales Lead Requirements:

• A bachelor's or associate's degree in marketing, sales, or a related

field may be advantageous.

• Experience in sales is necessary.

• Strong sales ability, business acumen, and commercial awareness.

• Excellent communication, interpersonal, and customer service

skills.

• Strong leadership abilities.

• Good time management, strategic planning, and organizational skills.

Position: Team Leader

Shift Timing: 10 AM to 7 PM - Monday to Saturday (Hybrid)

Company: JNJ Technologies & Services

Location: Vijayawada, Hyderabad

Language: English & Hindi

SAP APO Consultant 

Minimum 6+ year of Experience, relevant 5+ years as SAP APO Consultant.
Having an experience in DP andd SNP module
Minimum 2 end to end implementation is Mandatory
• This is for a support project, we are looking for candidates with minimum of 1 Implementation, Rollout, Support, upgrade, enhancements and various areas with implementation
• For users globally to ensure decent project delivery, service delivery, incident management, problem management, and change management.
• Analyse the systems and work directly with users to define system requirements, design and propose solutions, configure the software and train employees.
• Performing day-to-day maintenance on the SAP system, as well as installing new upgrades and testing for bugs, besides system configuration and data migration.
• Optimizing the system for easy use, and training employees in its functions and support all new required business improvements, changes and propose the integrated best-fit design to these new or changed Business Processes without impacting other regions.
• Meeting directly with users to find out their SAP-related needs and incorporate these needs into a cohesive plan