5+ Order management Jobs in Mumbai | Order management Job openings in Mumbai

About EasyEcom

EasyEcom is a multi-product ecommerce operations platform for brands and 3PLs, spanning order and inventory management, warehouse operations, and built-in reconciliation and accounting, the capability that sets us apart from pure WMS platforms. We power 1,800+ brands and 3PLs across 12+ countries, with 455+ integrations, 5B+ orders processed, and $8.1B in GMV flowing through the platform at 99.9% uptime. Customers include Borosil, Relaxo, Swiss Military, and Kimirica, across North America, Europe, MENA, and Southeast Asia. We are backed by IndiaMART, and we are still building fast.

Roles and Responsibilities

● Manage the end-to-end onboarding journey for new clients.

● Understand customer business requirements and configure the platform accordingly.

● Conduct product demonstrations, onboarding sessions(configurations, integrations etc), and user training.

● Guide clients through implementation and ensure timely go-live.

● Resolve client queries and coordinate with the Internal teams whenever required.

● Build strong relationships with clients and ensure a positive onboarding experience.

● Track onboarding milestones and maintain accurate implementation documentation.

● Identify process improvements and share client feedback with internal teams.

● Ensure customers are confident using the platform before transitioning them to the Customer Success team.

● Travel across India as and when required for implementation and client meetings.

Preferred Qualifications

● Bachelor's degree in Business, Engineering, IT, or a related discipline. ● Prior experience with SaaS products, ERP, OMS, WMS, or eCommerce platforms will be an added advantage.

● Knowledge of marketplaces such as Amazon, Flipkart, Myntra, Shopify, or similar ecosystems is a plus.

Job Title: Oracle Channel Revenue Management (CHRM) / Order Management (OM) Functional Consultant

Designation: Senior Associate

Experience: 5–7 Years

Job Summary

experienced Oracle Channel Revenue Management (CHRM) / Order Management (OM) Functional Consultant with strong expertise in Oracle Fusion Cloud Trade Management and Order-to-Cash (O2C) processes. The ideal candidate will have hands-on experience in designing, implementing, and supporting Customer Programs, Supplier Programs, Claims & Deductions, and integrating these processes with Order Management, Pricing, and Accounts Receivable.

Key Responsibilities

Customer Programs (Incentives & Filebacks)

• Gather, analyze, and document business requirements for customer incentive and rebate programs.
• Configure customer trade programs including:
• Customer Rebates
• Volume Incentives
• Lump Sum Offers
• Accrual Programs
• Off-Invoice Promotions
• Scan-Based Offers
• Design and implement Chargebacks and Fileback (Resale) processes.
• Configure trade fund budgets, accruals, fund allocation, and liability management.
• Ensure customer incentive programs comply with pricing and revenue recognition policies.

Supplier Programs

• Configure Supplier Rebates and Ship-and-Debit programs.
• Implement supplier claim submission, validation, approval, and settlement workflows.
• Perform supplier accrual reconciliation and adjustment activities.
• Support cost recovery and distributor margin protection initiatives.

Claims & Deductions

• Configure:
• Customer Claims
• Deductions
• Overpayments
• Non-Invoice Deductions
• Design deduction validation, dispute handling, and settlement processes.
• Configure Credit Memo, Debit Memo, Chargeback, and Write-Off processes.
• Improve deduction aging and automate claim resolution workflows.

Order Management (OM) Integration

• Configure and support Oracle Order Management throughout the complete Order-to-Cash (O2C) lifecycle.
• Integrate Order Management with:
• Oracle Pricing
• Oracle Accounts Receivable (AR)
• Oracle Channel Revenue Management
• Troubleshoot order, pricing, accrual, and claim integration issues.
• Ensure accurate downstream accounting and financial postings.

Project Delivery & Support

• Conduct business workshops and requirement gathering sessions.
• Prepare:
• Functional Design Documents (FDD)
• Configuration Documents (BR100)
• Functional Specifications
• Test Scripts
• Support SIT, UAT, Data Migration, Cutover, Go-Live, and Hypercare activities.
• Provide production support, incident resolution, root cause analysis, and continuous process improvements.
• Coordinate with technical teams for customizations, reports, interfaces, and extensions.

Required Skills

• 5–7 years of Oracle Fusion Cloud Functional Consulting experience.
• Strong expertise in:
• Oracle Channel Revenue Management (CHRM)
• Oracle Order Management (OM)
• Oracle Trade Management
• Hands-on experience in:
• Customer Programs
• Supplier Programs
• Claims & Deductions
• Chargebacks
• Filebacks
• Ship-and-Debit
• Strong understanding of the complete Order-to-Cash (O2C) process.
• Experience integrating Oracle OM with:
• Oracle Pricing
• Oracle Accounts Receivable (AR)
• Oracle Channel Revenue Management
• Experience in full lifecycle implementations, rollouts, upgrades, and AMS support.
• Expertise in preparing Functional Specifications, Configuration Documents, and Test Scripts.
• Excellent stakeholder management, communication, and analytical skills.

Sales Support

• Assist the sales team in preparing and processing sales orders, quotes, and contracts.

• Coordinate with the logistics team to ensure timely delivery and installation of equipment.

• Maintain accurate records of sales activities, customer interactions, and order status in the CRM

system.

Customer Relationship Management

• Serve as the primary point of contact for customer inquiries, providing timely and accurate

information.

• Follow up with customers to ensure satisfaction and address any issues or concerns.

• Assist in resolving customer complaints and facilitating the return or exchange of equipment as needed.

Administrative Tasks

• Prepare sales reports, presentations, and other documentation as required.

• Schedule and coordinate sales meetings, product demonstrations, and other events.

• Handle incoming and outgoing correspondence, including emails and phone calls.

Sales Data and Reporting

• Monitor sales performance metrics and provide insights to the sales team.

• Assist in the analysis of sales data to identify trends, opportunities, and areas for improvement.

Collaboration

• Work closely with other departments, such as marketing, finance, and operations, to ensure

alignment and support for sales initiatives.

• Provide feedback to the sales team regarding customer needs, market conditions, and competitor activities.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field (preferred).

• Proven experience in a sales support or coordination role, ideally in an equipment or industrial

sales environment.

• Proficiency in CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).

• Strong organizational and multitasking skills with attention to detail.

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team in a fast-paced environment.

• Familiarity with sales processes and equipment industry standards is a plus.

Job Description:

We are looking for an experienced SAP TM Functional Consultant with a minimum of 6 years of relevant experience in SAP Transportation Management. The ideal candidate should be skilled in end-to-end implementation and support of SAP TM modules, including Freight Order management, rate calculation, and logistics integration. Prior experience in handling business process configuration and client interaction is a must.

Job location: Mumbai/Pune/Bangalore/Noida/Chennai/Hyderabad 

Experience- 3 to 10 years 

Skill: Oracle EBS SCM Functional 

NP – Immediate to 30 days max   

•       Mandatory Modules: Inventory, Purchase Order, Order Management. 

•       Skill: Oracle Supply Chain Management Functional Consultant 

•       Hands-on experience in Oracle SCM 11i & R12 with good English (Written + Verbal) communication skills, team player, ready to travel / relocate & available at short notice. 

•       Should have extensively worked on Oracle EBS Support/implementation/upgrade Projects should be aware of the solution design, documentation, and AIM/OUM methodology. 

•       Expertise in Modules OM, Purchasing, Inventory.  

•       Industry experience in Supply Chain Industry will be an added advantage. 

•       Ready to work in Shifts by rotation if required.