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Desktop Support Engineer
Job Location - Kharadi, Pune
(Work from Office Only)
We are looking to hire a skilled desktop support engineer to assist our clients with computer
hardware and software issues. You will be required to work on-site and software upgrades,
systems integrations, and basic IT-related issues.
To ensure success as a desktop support engineer, you should have extensive knowledge of
home and office systems, good problem-solving skills, and high-level interpersonal skills. A
top-class desktop support engineer provides fast and effective support for clients
experiencing basic hardware and software issues.
Desktop Support Engineer Responsibilities:
• Responding to client support requests.
• Contacting clients to find out the nature of the problem.
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals.
• Installing and upgrading operating systems and computer software.
• Troubleshooting networking and connection issues.
• Advising on software or hardware upgrades.
• Configure and maintain routers, switches, firewalls, and other network devices
• Implement network solutions to support business needs and growth.
• Stay up-to-date with the latest trends and best practices in network and cloud technologies.
• Monitor network and cloud performance and identify and resolve issues promptly..
• Document network and cloud configurations, processes, and procedures.
Desktop Support Engineer Requirements:
• Bachelor’s degree in computer science or information technology.
• Proven work experience as a desktop support engineer or support technician.
• Advanced knowledge of computer hardware systems, chipsets, memory modules, and
peripherals.
• Knowledge of popular operating systems, software applications, and remote connection
systems.
• Working technical knowledge of current network hardware, protocols, and Internet standards.
• Able to effectively prioritize tasks in a high-pressure environment.
• Ability to present ideas in user-friendly language.
• Ability to solve complex hardware and software issues.
GemsCap Global Analyst Pvt. Ltd.
14th Floor B Wing ITPP- International Tech Park, Kharadi, Pune - 411014, INDIA.
• Ability to travel and work after hours when necessary.
• Excellent interpersonal skills, problem solving skills & good analytical skills.
• Good written and verbal communication skills.
An international MNC specialized into Hardware & Networking
Hello,
Greetings for the day !!!
We are hiring "Technical Support L2 - Windows Server" for one of the international MNC specialized into Hardware & Networking based @ Mumbai/Pune !!!
Position: Technical Support L2 - Windows Server
Must Have Skills
Experience Level: 3+ Years
External Description
External Skills And Expertise
Duties & Responsibilities:
- Document partner interaction, troubleshooting, and results in a clear and concise manner
- Track the status of deployment for each partner site or location for easy communication with partners
- Engages partners in the deployment of Company Automate & Command agents
- Engages partners in the removal of pre-existing RMM agents where necessary
- Independently provide and implement solutions based on partner and end-user needs
- Analyze, test, and modify deployment methods based upon partners unique environmental requirements
- Interact with partners and end-users to provide support via phone & ticketing system
- Troubleshoots and develops technical solutions related to software deployment and installation errors
- Creates workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion
- Relies on experience and judgment to plan and accomplish goals
- Meet posted metrics for performance
- Assist in the development, approval, training, and communication of new products/product changes and their associated customer, operational, system, & process impacts to the various internal organizations
Employment Mode: Permanent Opportunity
Work Mode: Work from office
Shift: 24*7 Rotational Shift
Location:
Mumbai - Andheri
Pune - Hinjewadi Phase 2
Skills – Jboss, DevOps, ServiceNow, Windows Server.
JD - Application Maintenance -- Must have -- Installation and configuration of Custom/Standard Software e.g., FileZilla, JDK, OpenJDK Installation and configuration of JBOSS/Tomcat Server, Configuration of HTTPS certificate in JBOSS/Tomcat, Windows Event Viewer/IIS Log/ Windows Security /Active Directory, how to set Environment variable, Registry value, etc. Nice to Have --- Basics of Monitoring Knowledge of PowerShell, MS Azure Devops, Deploy and Configure application, how to check Last installed version of any software/patch, ServiceNow , ITIL , Incident Management , Change Management
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