3 Microsoft Windows Server Jobs in Hyderabad | Microsoft Windows Server Job openings in Hyderabad

Job Summary

We are looking for a Verint WFO / Recording Support Engineer with 2+ years of hands-on experience in supporting Verint Workforce Optimization and Recording solutions. The candidate will be responsible for production monitoring, application health checks, troubleshooting recording-related issues, log analysis, incident management, and coordination with internal teams and vendor support.

Key Responsibilities

• Provide L1/L2 production support for Verint WFO and Recording environments.
• Monitor Verint WFO applications, services, servers, and system alerts.
• Perform regular health checks of Verint WFO and Recording components.
• Troubleshoot call recording-related issues, including:
• Missing recordings
• Recording failures
• Incomplete recordings
• Recording quality issues
• Recording availability issues
• Recording search/playback issues
• Analyze Verint application and recording logs to identify the root cause of incidents.
• Troubleshoot Verint application services and connectivity issues between WFO components.
• Perform basic troubleshooting of database and SQL-related issues.
• Perform application/service restarts as per approved troubleshooting procedures.
• Perform post-restart and post-maintenance health checks and validation.
• Escalate complex issues to L3 teams or Verint vendor support when required.
• Participate in Verint WFO patching, upgrades, and maintenance activities.
• Follow Incident, Change, and Problem Management processes.
• Maintain troubleshooting documentation, incident updates, and knowledge-base articles.
• Participate in rotational/on-call support as required.

Required Skills

• 2+ years of hands-on experience with Verint WFO / Recording.
• Good understanding of Verint WFO architecture and components.
• Hands-on experience in Verint Recording troubleshooting.
• Good knowledge of call recording and contact center concepts.
• Strong log analysis and troubleshooting skills.
• Basic knowledge of SQL/database troubleshooting.
• Basic knowledge of Windows/Linux servers.
• Basic understanding of TCP/IP, DNS, networking, and common ports.
• Basic understanding of SIP/VoIP concepts.
• Experience with monitoring and logging tools.
• Experience working in a production support environment.
• Good communication, analytical, and incident-management skills.

Good to Have

• Experience with Verint WFO patching, upgrades, or migrations.
• Knowledge of Workforce Management (WFM).
• Knowledge of Verint Speech Analytics.
• Knowledge of Verint Quality Management.
• Experience with ITSM tools.
• ITIL knowledge or certification.

Key Mandatory Skills

Verint WFO | Verint Recording | 2+ Years Experience | Production Support | Recording Troubleshooting | Log Analysis | SQL Basics | SIP/VoIP Basics | Networking Basics | Monitoring

1.      Experience Requirements

Essential

·      10+ years of experience of Maintaining and Managing a Window Infrastructure environment

·      10+ Years of experience of MS Server, MS Clustering, Active Directory Services, Group Policy, DNS, DHCP, CA, Federation

·      8+ years of experience of Exchange Server

·      5+ years of experience of Cloud infrastructure technology such as Azure, AWS, Google Cloud and Office 365.

·      5+ Previous experience within an Infrastructure Management role.

Desirable

·      Exposure to virtualisation technologies VMWare and HyperV

·      Exposure to virtualisation technologies such as Citrix

2.      Knowledge Requirements

Essential

·      10+ years of knowledge of Windows Server 2012 and above.

·      10+ years of knowledge of Active Directory and Group Policy

·      8+ years of knowledge of MS exchange 2013 and above

·      5+ years of knowledge of HLD/LLD design exposure

·      5+ years of knowledge of AWS, Azure Administration

Desirable

·      Knowledge of Citrix thin client & digital workspace.

·      Knowledge of System Centre suite applications.

·      Knowledge of patch management solution

3.      Skill and Competency Requirements

Essential

·      5+ years administration of maintaining an enterprise windows environment

·      5+ years of experience of installing, configuring & supporting windows server, both on premise and in the cloud.

·      5+ years of experience of automation techniques/tools using Powershell.

·      Strong interpersonal and communication skills (Oral & Written).

·      Ability to work independently in a team.

·      Good adaptability and flexibility.

·      Confidence and decision making.

Desirable

·      Good level of analytical skills to identify, isolate, troubleshoot, and suggest/recommend solutions.

Skills – Jboss, DevOps, ServiceNow, Windows Server.

JD - Application Maintenance -- Must have -- Installation and configuration of Custom/Standard Software e.g., FileZilla, JDK, OpenJDK Installation and configuration of JBOSS/Tomcat Server, Configuration of HTTPS certificate in JBOSS/Tomcat, Windows Event Viewer/IIS Log/ Windows Security /Active Directory, how to set Environment variable, Registry value, etc. Nice to Have --- Basics of Monitoring Knowledge of PowerShell, MS Azure Devops, Deploy and Configure application, how to check Last installed version of any software/patch, ServiceNow , ITIL , Incident Management , Change Management