SAP CRM Technical Consultant

JOB DETAILS:

Job Role: Assistant Manager / Manager - Retention Marketing

Industry: FMCG

Function: Marketing

Working Day: 5

Work Mode: ONSITE

Salary: Best in Industry

Experience: 3-6 years

Location: Gurgaon

Required Skills: Email Marketing, Retention Marketing

Criteria:

1.The candidate must be currently working in or have previously worked with a D2C startup only

2. The candidate must have 3–6 years of experience only in retention, lifecycle, or CRM marketing.

3. The candidate must have hands-on experience executing CRM campaigns across Email, WhatsApp, SMS, and Push Notifications.

4. The candidate must have built and optimized customer journeys, cohorts, and segmentation within a CRM or marketing automation platform.

5. The candidate must be available for a face-to-face (in-person) interview.

6. The candidate must be currently based in Delhi/NCR only.

7. Only Female candidates are applicable for this role. 

Description

Role Overview: -

We are looking for a Retention Marketing professional who will own the customer lifecycle post-acquisition. The role focuses on improving repeat purchase rate, customer lifetime value (LTV), and reducing churn through data-driven retention strategies across multiple owned channels.

Key Responsibilities: -

• Own end-to-end retention and lifecycle marketing for D2C / e-commerce customers
• Design and execute email, WhatsApp, SMS, push notification campaigns
• Build and optimize customer journeys, cohorts, and segmentation
• Improve repeat rate, LTV, frequency, and retention KPIs
• Plan and execute loyalty programs, referrals, and win-back campaigns
• Collaborate with performance, product, and tech teams for funnel optimization
• Analyze customer behavior and run A/B tests for messaging, offers, and timing
• Own CRM dashboards and reporting on retention metrics

We are seeking an experienced Engineering Leader to drive the design and delivery of secure, scalable, and high-performance financial platforms. This role requires strong technical leadership, people management skills, and deep understanding of FinTech systems, compliance, and reliability.

 Key Responsibilities

• Lead multiple engineering teams delivering FinTech platforms (payments, lending, banking, wallets, trading, or risk systems)
• Own architecture and system design for high-availability, low-latency, secure systems
• Partner with Product, Compliance, Risk, and Business teams to translate financial requirements into technical solutions
• Ensure adherence to security standards, regulatory compliance (PCI-DSS, SOC2, ISO), and data privacy
• Drive best practices in coding, testing, DevOps, observability, and system resilience
• Build, mentor, and retain high-performing engineering teams
• Oversee sprint planning, delivery timelines, and stakeholder communication
• Lead incident response, root cause analysis, and platform stability improvements

Required Skills & Qualifications

• 4+ years in leadership roles
• Strong hands-on expertise in Java / Node.js / Python / .NET / Go
• Experience building FinTech platforms — payments, banking, lending, trading, or risk systems
• Deep knowledge of distributed systems, microservices, APIs, databases, and cloud (AWS/Azure/GCP)
• Strong understanding of security, fraud prevention, and regulatory compliance
• Experience working in Agile/Scrum environments
• Excellent stakeholder and people management skills

Responsibilities: 

• Ensure the quality of architecture and design of systems. 
• Functionally decompose complex problems into simple, straight-forward solutions. 
• Analyze and improve data quality and metrics. 
• Fully and completely understand system interdependencies and limitations. 
• Leverage knowledge of internal and industry in design decisions. 
• Assist in the career development of others, mentoring on advanced technical issues and helping managers guide the career growth of their team members. 
• Exert technical influence over multiple teams, increasing their productivity and effectiveness by sharing your deep knowledge and experience. 
• Skilled in translating high level abstract business requirements into software design, designing systems specifications, standards, and programming 
• Contribute to Architectural blueprints and Design for the software solutions 
• Mentor team on engineering best practices such as writing clean code, designing scalable, reliable and performant software solutions, set and ensure compliance to software quality standards etc. 
• Be a role model for the team with innovative thinking, passion for continuous learning and contributions to the project. 

Qualifications, Skills & Experiences 

• BE / B.Tech /M.Tech in Computer Science or a related field 
• Minimum 7+/5+ years of experience building large scalable systems 
• Minimum 2+ years of recent experience in building products on cloud is a plus 
• Knowledge of asynchronous programming and WebAPI development is required 
• Knowledge and awareness of cloud/ application security is must (OWASP at the minimum) 
• Strong knowledge in OOPS with C#, .Net(or Java) with SQL Server or any RDBMS 
• Strong experience in architecting and building multi-threaded, distributed systems. 
• Strong knowledge of data structures, algorithms, and designing for performance. 
• Ability to achieve stretch goals in a highly innovative and fast paced environment. 
• Extensive experience of mentoring junior engineers to success. 
• Experience with Microservices Architecture is a plus 
• Working knowledge of CI/CD pipelines and AWS/Azure cloud services is plus 
• Hands on experience of building products for unix systems in addition to windows is a plus 
• Excellent Communication 

Roles & Responsibilities:

• Present, promote and sell services using solid arguments to new and prospective customers
• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.
• Establish, develop and maintain positive business and customer relationships.
• Reach out to customer leads through cold calling.
• Expedite the resolution of customer problems and complaints to maximize satisfaction.
• Achieve agreed upon sales targets and outcomes within schedule.
• Coordinate sales effort with team members and other departments.
• Analyze the territory/market’s potential, track sales and status reports.
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keep abreast of best practices and promotional trends.
• Continuously improve through feedback

Requirements:

• Proven work experience of 6 years or more as a quota carrying individual into Software/Web Development Services Domain.
• Has adequate knowledge of technology and jargons required for sales discussions.
• Highly motivated and target driven with a proven track record in sales.
• Excellent selling, negotiation and communication skills.
• Prioritizing, time management and organizational skills.
• Ability to create and deliver presentations tailored to the audience needs.
• Relationship management skills and openness to feedback.
• Hands on experience with tools like HubSpot/Salesforce would be an added advantage.
• Should be comfortable with Background Verification of previous employment.

Requirements:

• Bachelor’s degree in computer science, computer engineering or similar.
• Previous work experience as an AngularJS developer.
• Proficient in CSS, HTML, and writing cross-browser compatible code.
• Experience using JavaScript building tools like Gulp or Grunt.
• Knowledge of JavaScript MV-VM/MVC frameworks including AngluarJS.
• Technical lead skills. Can handle a team or independent technical delivery
• Proven experience implementing front-end and back-end JavaScript applications.
• Excellent communication skills.
• Critical thinker and good problem-solver.

Responsibilities

• Translate designs and wireframes into high-quality code.
• Design, build, and maintain high-performance, reusable, and reliable Java code.
• Ensure the best possible performance, quality, and responsiveness of the application.
• Identify and correct bottlenecks and fix bugs.
• Help maintain code quality, organization, and automatization.

Requirement

• Minimum year of experience as an Android app developer.
• Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
• Strong knowledge of Android UI design principles, patterns, and best practices
• Experience with offline storage, threading, and performance tuning
• Ability to understand business requirements and translate them into technical requirements

• Strong experience in Android UI development,
• Expertise in API implementation
• Experience in using GMAPS, FIREBASE, SQLlite
• Familiar with Android & its related technologies like Android SDK, Java.
• Experience with GIT, XML, JSON & Web Services.