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Job Title: Customer Support Executive

Job Type - Full Time

Location – Indore

Job Summary:

The Customer Support Executive is entrusted with the responsibility of delivering outstanding customer service and support to our clients. This role involves handling customer inquiries, resolving issues, and ensuring overall customer satisfaction through effective communication and problem-solving.

Responsibilities/Duties:

1.   Prompt Customer Response:

·        Respond promptly and professionally to customer inquiries via email and chat, addressing questions related to products, orders, and special orders.

2.   Record Keeping:

·        Maintain accurate records of customer interactions, transactions, comments, and issues to ensure a comprehensive understanding of customer needs.

3.   Product and Service Information:

·        Provide customers with detailed product and service information, troubleshoot issues effectively to ensure customer satisfaction.

4.   Collaboration:

·        Collaborate with other departments to ensure a seamless customer experience, addressing and resolving issues that may require cross-functional coordination.

5.   Order Updates:

·        Communicate with customers through email to provide timely updates on their orders and address any inquiries they may have regarding the status of their purchases.

6.   Issue Resolution:

·        Proactively identify customer issues and provide effective solutions, escalating complex problems to the appropriate departments for resolution.

7.   Team Collaboration:

·        Work closely with the Sales and Support Team to address customer queries related to products, services, and order fulfillment, fostering a collaborative team environment.

8.   Continuous Improvement:

·        Continuously identify opportunities for process improvements within the customer service function, recommending changes to enhance overall efficiency and customer satisfaction.

Qualifications/Requirements:

Education:

·        Graduate/ Post Graduate.

Experience:

·        Minimum 1 year of experience in customer service or a related field, showcasing a proven track record of effectively addressing customer needs.

·        Knowledge of jewelry products is good to have.

Skills:

·        Excellent written communication skills (English) to effectively interact with customers through email and chat.

·        Strong interpersonal skills with the ability to work well in a team, fostering a positive and collaborative work environment.

·        Strong attention to detail, ensuring accuracy in recording customer interactions and addressing inquiries with precision.

·        Ability to learn and adapt quickly to new systems and procedures, staying current with product knowledge and company policies.

Roles and Responsibilities

• Client acquisition & Grievance Handling. Explain Trading Strategies, Company Terms, and Market Risk to the Clients.
• Generate prospects on Daily Basis via Telephonic, Visual & Text conversations.
• Conduct Risk Profile Management & Trading Strategies sessions with the clients.
• Coordinate with Digital Marketing & Research Team to Service Best to the Clients.
• Explore Global Market, Keep updated on current affairs to Serve Investors & Traders.Achieve Monthly tasks via Client Acquisition on Generating Leads.

Desired Candidate Profile

• Minimum Graduate or Post Graduate. Talkative, Enthusiastic, and Innovative.
• Knowledge of Global Market. (Forex &Comex) Fluent English Communication, Sales & Marketing Skills require.
• Should be a self-motivated, independent, detail-oriented, responsible team player and exhibit exceptional relationship management skills.
• Experienced in International Sales, Marketing, Global Market and Financial Services will be preferred.

Perks and Benefits

• Desired Incentives. Overseas Trip by Company.
• Monthly Contest & Trophies.
• Quarterly and Annual Rewards and Recognition.

Key Responsibilities:

• Plan, execute, and optimize online marketing campaigns across multiple channels (SEO, SEM, Social Media, Email, Content Marketing).
• Develop and manage digital strategies to increase brand visibility and customer engagement.
• Conduct market research to identify opportunities and trends.
• Monitor and analyze the performance of digital campaigns and adjust strategies accordingly.
• Collaborate with internal teams to create high-quality, engaging content.
• Manage paid advertising campaigns on platforms such as Google Ads, Facebook, Instagram, and LinkedIn.
• Track ROI and performance metrics to measure the effectiveness of digital campaigns.
• Stay updated with the latest trends in digital marketing and implement best practices.

Skills & Experience:

• Bachelor’s degree in Marketing, Communications, or related field.
• 2-4years of experience in digital marketing, preferably in a similar role.
• Strong understanding of SEO, SEM, Google Analytics, and social media platforms.
• Excellent written and verbal communication skills.
• Experience with content management systems and digital advertising tools.
• Analytical mindset with the ability to interpret data and generate insights.
• Creative thinking and problem-solving skills.

What We Offer:

• Competitive salary and benefits.
• Opportunity to work in a fast-paced, dynamic environment.
• Continuous learning and career development.
• A chance to be part of a forward-thinking, innovative team.

Hiring Professional Content Creator ( marketing ) for our IT Company Logical Soft Tech Pvt ltd, Indore(M.P)

Responsibilities

Expert in video making and content posts, banners for IT products Mobile app

Develop and execute a comprehensive video content strategy for YouTube, Instagram, LinkedIn, Facebook, and other relevant platforms, ensuring alignment with the brand's goals and target audience.

Knowledge in Digital Marketing , SEO, SMM of brands and Mobile app and It products

Collaborate with internal creative teams and external agencies to conceptualize, plan, and storyboard video content ideas.

Coordinate video shoots, including location scouting, talent coordination, equipment setup, and ensuring a smooth production process.

Edit and enhance video content using professional software tools to create visually appealing and engaging videos.

Collate and organize video assets, including footage, music, graphics, and other elements, for efficient content management.

Optimize videos for each platform, considering specific requirements, formats, and audience preferences.

Stay up-to-date with emerging trends and best practices in video content creation, social media, and digital marketing to ensure the brand remains at the forefront of innovation

Monitor and analyze video performance metrics, such as views, engagement, and conversions, and make data-driven decisions to optimize future content.

Collaborate with cross-functional teams, including marketing, social media, and design, to align video content with broader marketing initiatives.

Manage relationships with external vendors, agencies, and freelancers involved in video production, ensuring timely delivery and quality standards.

Ensure brand consistency and messaging across all video content and platforms

Stay informed about industry trends, new technologies, and platform updates to identify opportunities for innovation and improvement.

Excellent communication and collaboration skills to work effectively with internal and external stakeholders.

Conduct seminar , collaborate with vendor, colleges, institutes for promotion of our products

females with good voice over will be preferred, having laptop will be advantage

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If you meet above job criteria , Please share the cv and come for the interview or can call on given HR number if any queries ( between 11:00 A.M to 7:30 P.M)

Company name : Logical Soft Tech Pvt Ltd

Email : - talentlogicalsofttech @gmail.com, logicalhr.softtech @gmail.com, hrlogicalsofttech @gmail.com,

Address: - 2nd floor, 388,PU4, Scheme 54 PU4, Infront of Main Eye Retina Hospital, Vijay Nagar, Indore, M.P

Contact : - +91-82.69.82.97.29(HR), +91-78.69.73.15.95(HR), +91-74.15. 95.09.19(HR), +91-82.10.25.18.24 (technical Department)

 Develops digital marketing strategies by studying economic indicators,

tracking changes in supply and demand, identifying customers and their

current and future needs, and monitoring competition.

 Plans and executes all web, SEO/SEM, database marketing, email, social

media, and display advertising campaigns.

 Designs, builds, and maintains our social media presence.

 Contributes to marketing effectiveness by identifying short-term and long-

range issues that must be addressed.

• Solid understanding of data structures, design patterns and advanced programming techniques
• In-depth knowledge of OOP, systems analysis and design
• Strong hands-on experience in systems development and systems life cycle methodologies
• Experience in .NET Framework and architecture (ASP.Net, C#, Visual Studio, WCF, WebAPI & MVC )
• Good knowledge of server-side APIs, including experience with REST, JSON, XML
• Experience in MS SQL server designing, coding and delivering database applications
• Knowledge of JavaScript, JQuery, CSS, HTML and front-end languages
• Ability to work on server-side application and integration with the front-end.
• Proficient in English preferred
• Bachelors / Master's degree

• Knowledge about Job Portals and Familiarity with Job Posting
• Understanding the organization's expectations in terms of the job description and specs.
• Reviewing and Shortlisting of Profiles from employment portals, networking sites, referencing networking, and job search
• Continuous efforts to ensure the talent pool data is updated timely
• Conduct Preliminary interviews, telephonic interviews, and candidate shortlisting
• For accessing passive prospective prospects, effectively utilizing one's own network, building a database, digital platforms, and referrals
• Examine the candidate's abilities, knowledge of various technologies, and essential responsibilities.
• Schedule in-person and telephonic rounds of interviews, complete technical testing, and stay in touch with prospects until they are recruited.
• Maintaining professional connections with all parties involved is essential (Ops. Managers, HR Managers, Team Members, candidates, etc.)
• Working with Hiring Managers on a regular basis to ensure that sourcing timelines are reached.
• Identify new strategies for sourcing candidates and creating new leads using the technique.
• Good understanding of keywords and how to use them when looking for resumes.
• Maintain communication with the candidates who have been given positions until they have accepted them, and so on.
• Keeping track of the recruitment database and reporting to the HOD on a frequent basis as needed. There will be a greater emphasis on employee retention and lower employee turnover.
• Finding individuals who are qualified for the job based on the job description provided.

Desired Skills:

• Pragmatic
• Self-Motivated
• Analytical Mindset
• Coordination between the team and supervisors is transparent.
• Capable of working under duress and multitasking
• Should be able to operate independently with little supervision.
• Educating yourself Agility and a can-do attitude
• Excellent communication skills, both written and vocal
• English is the preferred language for communication.
• Must be a leader and a motivator.
• Coordination abilities are essential.

• Build an algorithm for artist to detect if their music was violating copy right infringement laws

• Successfully won Techcrunch Disrupt

• Optimized an algorithm that holds the current world record for Weisman Scores

• Getting the sale” using various customer sales methods (door-to-door, cold calling, presentations etc).

• Build relationships with existing customers.
• Cultivate new leads within the sales territory
• Maintain records of all sales leads and/or customer accounts
• Represent the brand during all customer and prospect interactions
• Conducting market research and developing new marketing strategies
• Generating reports for the effectiveness of the marketing and sales plan.
• Scheduling appointments and meetings as necessary
• Demonstrating products and services as deemed necessary by clients .
• Making product knowledge readily available to self and other sales people through various resources
• Engaging in superior customer service by making information readily available
• Collecting customer feedback and market research.
• Creating a plan for gaining customers and retaining them
• Analyzing the competition to create a plan for engagement of target market
• Establishing, maintaining and expanding customer base

*Skills-

• Proven sales experience

• Track record of over-achieving quota

• Familiarity with different sales techniques and pipeline management

• Computer use competency

• Strong communication, negotiation and interpersonal skills

• Self motivated and driven