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Job Description:

• Drive end-to-end automation from GitHub/GitLab/BitBucket to Deployment,

Observability and Enabling the SRE activities

• Guide operations support (setup, configuration, management, troubleshooting) of

digital platforms and applications

• Solid understanding of DevSecOps Workflows that support CI, CS, CD, CM, CT.

• Deploy, configure, and manage SaaS and PaaS cloud platform and applications

• Provide Level 1 (OS, patching) and Level 2 (app server instance troubleshooting)

• DevOps programming: writing scripts, building operations/server instance/app/DB

monitoring tools Set up / manage continuous build and dev project management

environment: JenkinX/GitHub Actions/Tekton, Git, Jira Designing secure networks,

systems, and application architectures

• Collaborating with cross-functional teams to ensure secure product development

• Disaster recovery, network forensics analysis, and pen-testing solutions

• Planning, researching, and developing security policies, standards, and procedures

• Awareness training of the workforce on information security standards, policies, and

best practices

• Installation and use of firewalls, data encryption and other security products and

procedures

• Maturity in understanding compliance, policy and cloud governance and ability to

identify and execute automation.

• At Wesco, we discuss more about solutions than problems. We celebrate innovation

and creativity.

• Development/Technical support experience in preferably DevOps.
• Looking for an engineer to be part of GitHub Actions support. Experience with CI/CD tools like Bamboo, Harness, Ansible, Salt Scripting.
• Hands-on expertise with GitHub Actions and CICD Tools like Bamboo, Harness, CI/CD Pipeline stages, Build Tools, SonarQube, Artifactory, Nuget, Proget Veracode, LaunchDarkly, GitHub/Bitbucket repos, Monitoring tools.
• Handelling Xmatters,Techlines,Incidents
• Strong Scripting skills (PowerShell, Python, Bash/Shell Scripting) for Implementing automation scripts and Tools to streamline administrative tasks and improve efficiency.
• An Atlassian Tools Administrator is responsible for managing and maintaining Atlassian products such as Jira, Confluence, Bitbucket, and Bamboo.
• Expertise in Bitbucket, GitHub for version control and collaboration global level.
• Good experience on Linux/Windows systems activities, Databases.
• Aware of SLA and Error concepts and their implementations; provide support and participate in Incident management & Jira Stories. Continuously Monitoring system performance and availability, and responding to incidents promptly to minimize downtime.
• Well-versed with Observability tool as Splunk for Monitoring, alerting and logging solutions to identify and address potential issues, especially in infrastructure.
• Expert with Troubleshooting production issues and bugs. Identifying and resolving issues in production environments.
• Experience in providing 24x5 support.
• GitHub Actions
• Atlassian Tools (Bamboo, Bitbucket, Jira, Confluence)
• Build Tools (Maven, Gradle, MS Build, NodeJS)
• SonarQube, Veracode.
• Nexus, JFrog, Nuget, Proget
• Harness
• Salt Services, Ansible
• PowerShell, Shell scripting
• Splunk
• Linux, Windows

• Experience with Infrastructure-as-Code tools(IaS) like Terraform and Cloud Formation.
• Proficiency in cloud-native technologies and architectures (Docker/ Kubernetes), Ci/CD pipelines.
• Good experience in Javascript.
• Expertise in Linux / Windows environment.
• Good Experience in Scripting languages like PowerShell / Bash/ Python.
• Proficiency in revision control and DevOps best practices like Git

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

Responsibilities

• Build and scale production infrastructure in AWS for the HappyFox platform and its products.
• Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
• Implement consistent observability, deployment and IaC setups
• Lead incident management and actively respond to escalations/incidents in the production environment from customers and the support team.
• Hire/Mentor other Infrastructure engineers and review their work to continuously ship improvements to production infrastructure and its tooling.
• Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
• Lead infrastructure security audits

Requirements

• At least 7 years of experience in handling/building Production environments in AWS.
• At least 3 years of programming experience in building API/backend services for customer-facing applications in production.
• Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
• Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
• Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
• Experience in security hardening of infrastructure, systems and services.
• Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
• Experience in setting up and managing test/staging environments, and CI/CD pipelines.
• Experience in IaC tools such as Terraform or AWS CDK
• Exposure/Experience in setting up or managing Cloudflare, Qualys and other related tools
• Passion for making systems reliable, maintainable, scalable and secure.
• Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
• Bonus points – Hands-on experience with Nginx, Postgres, Postfix, Redis or Mongo systems.

As a SaaS DevOps Engineer, you will be responsible for providing automated tooling and process enhancements for SaaS deployment, application and infrastructure upgrades and production monitoring.

• Development of automation scripts and pipelines for deployment and monitoring of new production environments.

• Development of automation scripts for upgrades, hotfixes deployments and maintenance.

• Work closely with Scrum teams and product groups to support the quality and growth of the SaaS services.

• Collaborate closely with SaaS Operations team to handle day-to-day production activities - handling alerts and incidents.

• Assist SaaS Operations team to handle customers focus projects: migrations, features enablement.

• Write Knowledge articles to document known issues and best practices.

• Conduct regression tests to validate solutions or workarounds.

• Work in a globally distributed team.

What achievements should you have so far?

• Bachelor's or master’s degree in Computer Science, Information Systems, or equivalent.

• Experience with containerization, deployment, and operations.

• Strong knowledge of CI/CD processes (Git, Jenkins, Pipelines).

• Good experience with Linux systems and Shell scripting.

• Basic cloud experience, preferably oriented on MS Azure.

• Basic knowledge of containerized solutions (Helm, Kubernetes, Docker).

• Good Networking skills and experience.

• Having Terraform or CloudFormation knowledge will be considered a plus.

• Ability to analyze a task from a system perspective.

• Excellent problem-solving and troubleshooting skills.

• Excellent written and verbal communication skills; mastery in English and local language.

• Must be organized, thorough, autonomous, committed, flexible, customer-focused and productive.

Job Description:

• Hands on experience with Ansible & Terraform.
• Scripting language, such as Python or Bash or PowerShell is required and willingness to learn and master others. 
• Troubleshooting and resolving automation, build, and CI/CD related issues (in cloud environment like AWS or Azure).
• Experience with Kubernetes is mandate.
• To develop and maintain tooling and environments for test and production environments.
• Assist team members in the development and maintenance of tooling for integration testing, performance testing, security testing, as well as source control systems (that includes working in CI systems like Azure DevOps, Team City, and orchestration tools like Octopus).
• Good with Linux environment.

Position Summary

DevOps is a Department of Horizontal Digital, within which we have 3 different practices.

1. Cloud Engineering
2. Build and Release
3. Managed Services

This opportunity is for Cloud Engineering role who also have some experience with Infrastructure migrations, this will be a complete hands-on job, with focus on migrating clients workloads to the cloud, reporting to the Solution Architect/Team Lead and along with that you are also expected to work on different projects for building out the Sitecore Infrastructure from scratch.

We are Sitecore Platinum Partner and majority of the Infrastructure work that we are doing is for Sitecore.

Sitecore is a .Net Based Enterprise level Web CMS, which can be deployed on On-Prem, IaaS, PaaS and Containers.

So, most of our DevOps work is currently planning, architecting and deploying infrastructure for Sitecore.
 

Key Responsibilities:

• This role includes ownership of technical, commercial and service elements related to cloud migration and Infrastructure deployments.
• Person who will be selected for this position will ensure high customer satisfaction delivering Infra and migration projects.
• Candidate must expect to work in parallel across multiple projects, along with that candidate must also have a fully flexible approach to working hours.
• Candidate should keep him/herself updated with the rapid technological advancements and developments that are taking place in the industry.
• Along with that candidate should also have a know-how on Infrastructure as a code, Kubernetes, AKS/EKS, Terraform, Azure DevOps, CI/CD Pipelines.

Requirements:

• Bachelor’s degree in computer science or equivalent qualification.
• Total work experience of 6 to 8 Years.
• Total migration experience of 4 to 6 Years.
• Multiple Cloud Background (Azure/AWS/GCP)
• Implementation knowledge of VMs, Vnet,
• Know-how of Cloud Readiness and Assessment
• Good Understanding of 6 R's of Migration.
• Detailed understanding of the cloud offerings
• Ability to Assess and perform discovery independently for any cloud migration.
• Working Exp. on Containers and Kubernetes.
• Good Knowledge of Azure Site Recovery/Azure Migrate/Cloud Endure
• Understanding on vSphere and Hyper-V Virtualization.
• Working experience with Active Directory.
• Working experience with AWS Cloud formation/Terraform templates.
• Working Experience of VPN/Express route/peering/Network Security Groups/Route Table/NAT Gateway, etc.
• Experience of working with CI/CD tools like Octopus, Teamcity, Code Build, Code Deploy, Azure DevOps, GitHub action.
• High Availability and Disaster Recovery Implementations, taking into the consideration of RTO and RPO aspects.
• Candidates with AWS/Azure/GCP Certifications will be preferred.