11+ Expect Jobs in India

Responsibilities:

• Respond promptly and professionally to client inquiries via phone, email, or live chat.
• Handle a high volume of incoming emails and prioritize them based on urgency and importance.
• Provide accurate and timely information to clients, resolving their issues and addressing their concerns effectively.
• Demonstrate leadership qualities by assisting junior team members, providing guidance, and fostering a positive work environment.
• Manage backend processes related to customer support, ensuring smooth operations and timely resolution of issues.
• Collaborate with other departments, such as Sales and Product Development, to address client needs and improve overall customer satisfaction.
• Proactively identify opportunities for process improvement and implement solutions to enhance the efficiency of the support team.
• Maintain a high level of activity and engagement, ensuring that all client inquiries are handled promptly and efficiently.

Requirements:

• Bachelor's degree in Business Administration, Communication, or a related field.
• Excellent communication skills, both verbal and written, with a strong command of the English language.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Strong leadership qualities, with the ability to motivate and inspire team members.
• Proficiency in backend processes related to customer support, including ticketing systems and CRM software.
• Demonstrated ability to work independently and as part of a team, with a proactive and solutions-oriented mindset.
• Flexibility to work shifts, including evenings and weekends, as needed.
• Experience in [specific industry or software], preferred but not required.

Responsibilities:

• Be a key player in the entire application development lifecycle, build and maintain excellent react applications with clean code
• Formulating an effective process to implement pixel-perfect UI's that match designs.
• Generating front-end libraries and reusable components for later use. 
• Maximizing performance of components across a wide range of web-capable devices and browsers Skills.
• Working in collaboration with the team members and project managers to develop clean, modern, smooth animations and transitions that provide an excellent user experience.
• Create and maintain workflow with the team for implementing and integrating the third-party APIs and work along with the backend team.
• Flexible in working with a small team of frontend-backend developers, a project manager, and other programmers.
• Liaise with the internal team to produce top-notch prototypes and mock-ups.
• Participating in concepts of new programs, products, or features by monitoring industry development trends and assisting team members for development.
• An understanding of common programming paradigms and fundamental React principles, similar as React components, hooks, and the React lifecycle.
• Discussing and implementing new project management ideas with team and problem-solving skills to overcome obstacles.
• Keep abreast with day to day developments in technology and working with native modules.
• Assist with building estimates and assume accountability for your job and results delivery.
  

Requirements:

• Bachelor’s or Master’s degree in computer science, computer applications or related fields.
• Proven working experience as a React Developer for 3+ years and above.
• Hands-on experience on  HTML5, CSS3, and  CSS frameworks.
• Demonstrable knowledge on  Web services, Web API, REST services & GraphQL.
• Expertise in UI design and development of responsive web applications using React, Redux, Flask and Hooks.
• Applicable knowledge on Social API integration, Core location APIs, Web Views, Payments integration
• Proficiency in understanding of layout aesthetics .
• Excellent analytical, problem-solving and multitasking skills.
• Ability to solve novel and challenging React problems.
• Capability to understand ,develop and sustain continuous integration and delivery.

• Improving business processes across customer service and operations functions
• Working in partnership with business stakeholders providing process excellence expertise to identify and shape opportunities that drive improved customer experience
• Working closely with business to embed continuous improvement as a culture and support the delivery of outcomes in conjunction with project implementation stakeholders
• Increasing process transparency to identify process optimization opportunities with lean/Six sigma methodologies and tools
• Being a voice for our customer experience team by identifying escalatory queries, operational inefficiency, providing customer insights and collaborating with cross-functional teams to provide solutions for those customers
• Collaborating with other departments to resolve complicated issues and issues which require special attention
• Analysing customer care / operations team data and statistics to obtain results useful in taking key business decisions
• Contributing to the development of industry-leading processes and best practices for delivering customer excellence

Desired Candidate Profile

• MBA/ PGDM from Tier 1 college
• Certifications in Six Sigma/ PMP/ ITIL will be an added advantage
• Focus on quality and excellent problem solving and conflict resolution skills
• Knowledge in OKR, Agile Tools: Jira, CRM (Zoho, OneDirect etc.), Power BI
• Exceptional communication and presentation skills
• Minimum 5 years of experience in Process/ Business Excellence and process automation across BFSI/ Fintech domain
• Experience in streamlining and automation of inbound and outbound communication channels
• Experience in leading a process excellence function with a team of passionate individuals to deliver measurable results    

• Perform data entry and research in various systems and tracking tools. 
• Apply knowledge of processes and related systems to assist in identifying, assessing, and resolving issues/problems. 
• Assess and resolve non-standard and standard issues or problems. 
• Seek advice and escalate issues when faced with tasks/problems outside the scope of the work.

Role: UI Developer

Skill Set                : Angular, HTML and CSS

Experience         : 5-8yrs

Notice Period    : Max 15 Days