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Position Description

Job Title: Operations Engineer

Experience: 6–9 YearsLocation: BangaloreWork Mode: Onsite/Hybrid (as applicable)Availability: Weekend On-call Support (Primary Requirement)

Role Overview:

We are seeking a skilled Operations Engineer with strong hands-on experience in cloud-based infrastructure monitoring, automation, and incident management. The ideal candidate should be flexible to work in a 24x7 environment and available for weekend on-call support as part of operational readiness.

Key Responsibilities:

. Monitor and support production and non-production environments across multiple platforms.

. Handle incident triage, resolution, and escalation using tools such as ServiceNow and Datadog.

. Execute and manage scheduled jobs using Control-M, Autosys, or Airflow.

. Troubleshoot system, application, and database issues efficiently.

. Develop automation scripts using Python or Shell scripting to improve operational efficiency.

. Collaborate with development and infrastructure teams to ensure system stability and uptime.

. Maintain observability through dashboards and alerts using Splunk and Grafana.

. Support and maintain data pipelines and integrations involving AWS and Snowflake.

Technical Skills Required:

. Cloud: AWS (SQS, SNS, DynamoDB, EKS)

. Databases: PostgreSQL, Cassandra, Snowflake

. Schedulers: Control-M / Autosys / Airflow

. Monitoring & Alerting: Datadog, Splunk, Grafana

. Ticketing & ITSM: ServiceNow

. Scripting: Python / Shell scripting

Preferred Attributes:

. Strong analytical and problem-solving skills.

. Excellent communication and collaboration abilities.

. Willingness to work in rotational shifts and provide on-call support during weekends.

Exposure to CI/CD and DevOps tools will be an added advantage

As a Development Lead, you will oversee and lead a team of software developers. Your primary goal is to guide the team towards successful development of high-quality software, while fostering a collaborative and productive environment.

Responsibilities:

• Oversee the development of scalable, reliable, and cost-effective software solutions

with an emphasis on quality, best-practice coding standards, and cost-effectiveness.

• Build rapid technical prototypes for early validation of new technologies.

• Rapidly identify and resolve technical incidents as they emerge.

• Collaborate effectively with other application teams to help building the right offerings

for our client delivery platform.

• Collaborate with product owners to translate complex business requirements into

technical solutions, providing leadership in the design and architecture processes.

• Stay informed about the latest technology and methodology by participating in industry

forums, having an active peer network, and engaging actively with customers.

• Cultivate a team environment focused on continuous learning, where innovative

technologies are developed and refined through collaborative effort.

Salary is not a constraint and right candidates will be paid up to 28 Lakhs

Key Skills:

• 7+ years of experience as a lead in leading and managing software development teams.

• Proficiency in Backend and Frontend technologies (NodeJS and ReactJS).

• Knowledge of best practices for API development in distributed environments;

• Coding complex modules.

• Code review and enforcing best practices.

• Impeccable written and verbal communication skills with the ability to present, explain

and defend design concepts in team and stakeholder meetings.

• Demonstrated ability to prioritize tasks effectively, delivering work with speed and high

quality.

• Hands-on experience with engineering principles and design patterns.

• Passionate about writing clean, reusable and maintainable code.

• Building a knowledge base of the latest programming trends, best practices, and

methodologies.

Roles and Responsibilities

1.

Manage client relationships, and facilitators relationship at MHFAI for training and post-training support.

2.

Ideate, design, and implement program that focused on post-training support for mental health first-aiders.

3.

Leverage the new products of MHFAI to the clients that ensures implementation of mental health by building tools and guidelines (for organized groups).

4.

Oversee and facilitate MHFAI instructors for training and upskilling.

5.

Monitor and coordinate the MHFAI Awards program with all the stakeholders involved.

6.

Draft and initiate scientific research, and create tools required at workplace to measure mental health.

7.

Plan and manage webinars, events and activities to promote the idea of mental health at workplaces and educational institutions.

8.

Draft, design, manage and implement guidelines / resources with focus on mental health for the benefit of organized groups.

9.

Keep up-to-date with the latest trends and best practices in Learning and Development and / or mental health, and incorporate them into our training programs.

10.

Manage the Learning and Development budget, ensuring that resources are allocated effectively and efficiently.

11.

Provide support in other operational functions of MHFA as needed.

Requirements:

•

3-15 years in clinical work and / or mental health training

•

Qualification: Msc. Counselling Psychology

Msc. Applied Psychology (any specialization, preferably HR Specialization )

•

Experience in Clinical Practice / Research

•

Exposure to mental health training and created content or training on Mental Health for Adult

•

Experience of having previously worked in organized group is desirable

Key Responsibilities:   

• Should have hands-on experience with Java   

• Strong experience in Spring Boot, Micro Services   

• Should be well versed with Agile Development methodologies   

• Should have strong debugging and communication skill   

• Should participate in design discussions and provide application designs, architecture, timeline estimations   

• Problem-solving mind and attitude   

• Ability to interface well with externally facing departments and directly with customers   

• Effective communication skills – written, spoken, listening, and presentation   

• Great Team player and experience working with global teams and global organizations Genuine interest in learning and knowledge sharing   

Primary Skills:   

• 2 years of Spring Boot and Microservices.   

• 3+ years of experience in Core Java.   

• Proficiency with Spring Framework.   

• Innovate new approaches algorithms, libraries, tools, platforms, for relevant development areas   

• Strong programming skills in Core JAVA / J2EE expert level   

• Good at data structures, algorithms, problem-solving, and design patterns   

• Knowledge of Web Services, Spring, ORM Frameworks, Spring Boot, Spring Cloud Gateway, OAuth2.0, Spring Security, JWT, Eureka, Hystrix, Apache Cassandra   

• Should be well familiar with SQL/NO-SQL database   

• Knowledge of Spring Batch, Kubernetes, Docker is a plus point    

Job Description :

- This role is responsible for Implementation, one of the most critical phases in a client's life cycle.

- We are looking for an experienced and driven Director, Implementation who is responsible for applying expert knowledge of implementation and large project processes while providing strategic direction to minimize time to first value for all customers.

- As the Director, Implementation, you will manage a growing team and develop processes and procedures for enterprise implementations.

Responsibilities :

- Take proactive ownership of regional implementation health.
- Create scalable processes and definitive scope around implementation services
- Implement systematic processes for tracking and reporting on the implementation status
- Maintain a highly skilled team of Implementation Managers and manage team allocation to maximize resources and output
- Direct the activities of the implementation team to meet client needs and create successful partnerships
- Lead team to complete process analysis, design/redesign of multiple workflows and processes to ensure that they are customer-focused, consistent, effective and efficient and in compliance with company standards
- Develops and manages all deliverables needed for effective implementation to include but not limited to: detailed project plan/timeline, action log, meeting notes, process/procedures and forms documentation, etc.
- Own execution of the roll-out within the allotted implementation timeframe
- Full ownership and accountability of customer satisfaction and on-time delivery throughout the Implementation phase
- Provide support to Account Executives & Sales Engineers during the Sales cycle
- Ability to speak knowledgeably on all technical integration options available within an implementation
- Facilitate hand-off from Sales to Implementation

- Connect regularly with all team members and provide strategic guidance, feedback on performance, and remediate as needed
- Monitor the progress of each account at a deeper level
- Ensure all metrics are accurate and up-to-date
- Advocate customer needs/issues cross-departmentally
- Understand and manage escalations efficiently and appropriately
- The first point of contact for all inquiries on project status from executive leadership
- Recognize risks and puts remediation plans in place, interfaces directly with clients escalates to exec level when needed
- Partner with global teams on solutions, process enforcement, and overall regional health

Qualifications :

- 15-18 years of experience working with global enterprise customers in software implementation or Project Management type role at a SaaS company
- 7-10 years experience in a supervisory or managerial role; People leadership of direct and indirect reports
- Bachelor's degree;
- Previous experience as a Manager, Implementation for enterprise software
- Proven track record of successful implementation with enterprise clients
- Highly developed project management skills
- Ability to influence and guide clients through complex implementations
- Strong leadership skills; ability to lead a group of diverse individuals in a high-performance team
- Demonstrated presentation and client-facing skills
- Superior presentation skills; experience with presenting to C-level Executives
- Experience in client services/operational roles and ability to effectively counsel clients and internal business partners
- Analytical skills to determine root causes and develop solutions
- Understanding of sales, marketing, client relations roles, and their interdependence
- Demonstrated ability to adapt to a fast-paced and changing the technical environment
- Self-starter seeks out challenges
- Flexible