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ABOUT THE JOB:

Job Title: Customer Success Executive

Location: Bangalore, Chennai

Job Type: Full-time

Company: Gigadesk Technologies Pvt. Ltd. [Greatify.ai]

Eligibility: 1–5 Years experience in handling ERP solutions in a Customer Success or client-facing role, preferably within EdTech or educational institutions.

COMPANY DESCRIPTION:

At Greatify.ai, we are transforming educational institutions with cutting-edge AI-powered solutions. Our platform acts as a smart operating system for colleges, schools, and universities—enhancing learning, streamlining operations, and maximizing efficiency. With 100+ institutions served, 100,000+ students impacted globally, and 1,000+ educators empowered, we are redefining the future of education.  

WEBSITE: https://www.greatify.ai/

JOB DESCRIPTION:

As a Customer Success Executive, you'll be the strategic partner to our clients, ensuring seamless onboarding, fostering long-term engagement, and driving measurable impact through our EdTech products/services. The role involves conducting tailored training sessions, analyzing user adoption metrics, and proactively resolving challenges to enhance both learning effectiveness and operational performance. Through close collaboration with product, support, and sales teams, the Customer Success Executive serves as the voice of the customer, helping shape future innovations that improve scalability, accessibility, and the overall learning experience.

KEY RESPONSIBILITIES:

● Guide new clients through the initial setup and product adoption process.

● Support clients specifically in onboarding and adoption of ERP modules within our platform.

● Ensure a smooth transition from the sales team to customer success.

● Conduct onboarding sessions or training workshops.

● Serve as the primary point of contact for assigned customers.

● Build strong relationships to foster loyalty and long-term engagement.

● Educate customers on features, best practices, and new updates.

● Act as a bridge between product development and the customer.

● Monitor customer usage metrics to identify risks or opportunities.

● Proactively reach out if usage drops or engagement declines.

● Troubleshoot issues or escalate them to technical support.

● Gather feedback and insights from customers and relay them to internal teams.

● Influence product roadmap and service improvements.

● Advocate for the customer internally.

KEY SKILLS:

● Excellent communication & interpersonal skills

● Strong problem-solving and critical thinking

● Empathy and customer-centric mindset

● Project management and organizational abilities

● Preferred Language: English, Kannada & Hindi

● Familiarity with CRM tools

● Candidates with prior experience managing ERP workflows (student information systems, LMS, or institutional CRMs) will be prioritized.

● Basic data analysis and reporting skills.

Join us at Greatify.ai and make a lasting impact on the Edtech Industry.

About Moative

Moative, an Applied AI Services company, designs AI roadmaps, builds co-pilots and predictive AI solutions for companies in energy, utilities, packaging, commerce, and other primary industries. Through Moative Labs, we aspire to build micro-products and launch AI startups in vertical markets.

Our Past: We have built and sold two companies, one of which was an AI company. Our founders and leaders are Math PhDs, Ivy League University Alumni, Ex-Googlers, and successful entrepreneurs.

Work you’ll do

As an AI Engineer at Moative, you will be at the forefront of applying cutting-edge AI to solve real-world problems. You will be instrumental in designing and developing intelligent software solutions, leveraging the power of foundation models to automate and optimize critical workflows. Collaborating closely with domain experts, data scientists, and ML engineers, you will integrate advanced ML and AI technologies into both existing and new systems. This role offers a unique opportunity to explore innovative ideas, experiment with the latest foundation models, and build impactful products that directly enhance the lives of citizens by transforming how government services are delivered. You'll be working on challenging and impactful projects that move the needle on traditionally difficult-to-automate processes.

Responsibilities

• Utilize and adapt foundation models, particularly in vision and data extraction, as the core building blocks for developing impactful products aimed at improving government service delivery. This includes prompt engineering, fine-tuning, and evaluating model performance
• Architect, build, and deploy intelligent AI agent-driven workflows that automate and optimize key processes within government service delivery. This encompasses the full lifecycle from conceptualization and design to implementation and monitoring
• Contribute directly to enhancing our model evaluation and monitoring methodologies to ensure robust and reliable system performance. Proactively identify areas for improvement and implement solutions to optimize model accuracy and efficiency
• Continuously learn and adapt to the rapidly evolving landscape of AI and foundation models, exploring new techniques and technologies to enhance our capabilities and solutions

Who you are

You are a passionate and results-oriented engineer who is driven by the potential of AI/ML to revolutionize processes, enhance products, and ultimately improve user experiences. You thrive in dynamic environments and are comfortable navigating ambiguity. You possess a strong sense of ownership and are eager to take initiative, advocating for your technical decisions while remaining open to feedback and collaboration. 

You are adept at working with real-world, often imperfect data, and have a proven ability to develop, refine, and deploy AI/ML models into production in a cost-effective and scalable manner. You are excited by the prospect of directly impacting government services and making a positive difference in the lives of citizens

Skills & Requirements

• 3+ years of experience in programming languages such as Python or Scala
• Proficient knowledge of cloud platforms (e.g., AWS, Azure, GCP) and containerization, DevOps (Docker, Kubernetes)
• Tuning and deploying foundation models, particularly for vision tasks and data extraction
• Excellent analytical and problem-solving skills with the ability to break down complex challenges into actionable steps
• Strong written and verbal communication skills, with the ability to effectively articulate technical concepts to both technical and non-technical audiences

Working at Moative

Moative is a young company, but we believe strongly in thinking long-term, while acting with urgency. Our ethos is rooted in innovation, efficiency and high-quality outcomes. We believe the future of work is AI-augmented and boundary less.

Here are some of our guiding principles:

• Think in decades. Act in hours. As an independent company, our moat is time. While our decisions are for the long-term horizon, our execution will be fast – measured in hours and days, not weeks and months.
• Own the canvas. Throw yourself in to build, fix or improve – anything that isn’t done right, irrespective of who did it. Be selfish about improving across the organization – because once the rot sets in, we waste years in surgery and recovery.
• Use data or don’t use data. Use data where you ought to but not as a ‘cover-my-back’ political tool. Be capable of making decisions with partial or limited data. Get better at intuition and pattern-matching. Whichever way you go, be mostly right about it.
• Avoid work about work. Process creeps on purpose, unless we constantly question it. We are deliberate about committing to rituals that take time away from the actual work. We truly believe that a meeting that could be an email, should be an email and you don’t need a person with the highest title to say that out loud.
• High revenue per person. We work backwards from this metric. Our default is to automate instead of hiring. We multi-skill our people to own more outcomes than hiring someone who has less to do. We don’t like squatting and hoarding that comes in the form of hiring for growth. High revenue per person comes from high quality work from everyone. We demand it.

If this role and our work is of interest to you, please apply. We encourage you to apply even if you believe you do not meet all the requirements listed above.  

That said, you should demonstrate that you are in the 90th percentile or above. This may mean that you have studied in top-notch institutions, won competitions that are intellectually demanding, built something of your own, or rated as an outstanding performer by your current or previous employers. 

The position is based out of Chennai. Our work currently involves significant in-person collaboration and we expect you to work out of our offices in Chennai.

JOB DESCRIPTION AND RESPONSIBILITIES:

• Work as a Member of The File Transfer Engineering team involved with the Configuration, Maintenance, and Support of Sterling File Gateway, Connect Direct (NDM) environment.
• This position will participate in the design & development of technical solutions within company strategic B2B/MFT platform which provide innovative technical improvements, improve quality and operational excellence, lower cost, satisfy regulatory and compliance requirements, mitigate risk, and satisfy business objectives.

QUALIFICATIONS:

• Bachelor’s degree in computer engineering/Science Degree or related field
• 4-5 years’ experience in supporting real time production environments.
• Extensive debugging skills and fixing experience
• General knowledge of industry standards and best practices for supporting middleware technologies
• Knowledge of Ping Access, Ping Federate, LDAP, Active Directory, Connect Direct (NDM) Unix/Windows/Mainframe
• Developing transformation maps and processes for any-to-any data formats and RDBMS queries using IBM Sterling B2B Integrator mapping and business process modeling tools.
• This position requires sophisticated knowledge of B2B/MFT concepts, technologies, best practices, standards, and architectures within the IBM File Gateway suite.
• Minimum five years of technical experience in IBM File Gateway Suite (IBM Sterling B2B Integrator (preferably version 6.x) and IBM Sterling File Gateway, Sterling External Authentication Server, Secure Proxy, IBM Control Center Monitor) including:
• Experience with Installation and configuration of multi-node architecture environments, including upgrades and platform migration.
• Experience in setting up and testing disaster recovery environment to handle failover scenarios.
• Experience with onboarding new partners, transactions and making changes to existing partners to meet internal and external requirements.
• Experience in configuring adapters, service configuration and policies.
• Experience in setting up and configuring industry-standard communication protocols such as SFTP, FTPs, FTP, HTTP, HTTP, Connect: Direct, WebSphere MQ
• Experience with security configurations SSL certificates, SSH keys, PGP/GPG
• Experience with IBM File Gateway Suite maintenance and administration
• Experience with external authentication integration
• Experience with Java extensibility
• Development of custom protocols, custom file layers and custom consumer identification
• Must possess strong analytical, problem-solving, and root cause analysis skills.
• Hands-on experience in Production Support, resolving critical incidents using the IBM File Gateway Suite
• Knowledge of SQL queries, database schemas and related concepts using Oracle
• Knowledge of IBM Sterling File Gateway APIs.
• Should have Excellent communication and customer service skills.

Roles and Responsibilities:

• Designing and producing animation content while collaborating with other artists in a team-focused environment.
• Conceive, layout, and design enticing motion graphics videos for various media.
• Collaborate with Creative Team in designing and creating boards, when required.
• Research and analyze the best design techniques and solutions for creating motion graphics.
• Assist in selecting audio, video, colors, animation, etc. for graphic design.
• Research and analyze the best design techniques and solutions to create motion graphics.
• Assist in designing and creating storyboards.
• Maintain up-to-date knowledge about the latest graphic design techniques. 

Requirements:

• Proficient with Adobe suites like After Effects, Premier Pro, Photoshop, and Illustrator.
• 1-6 years of professional experience.
• A clear understanding of visual hierarchy and information design concepts.
• Comfortable with social media and collaboration/project management tools.
• Strong portfolio showcasing his/her design and motion graphics skills.
• Knowledge of Lottie files and Bodymovin is a plus.

Kindly provide the online portfolio videos of the candidates through platforms like Behance or similar alternatives. Please refrain from sharing portfolios in Google Drive format.

The responsibilities and duties section is the most important part of the job description. Please read them below and if interested, do go ahead and apply!

Roles and Responsibilites:

• Manages talent acquisition process, including sourcing, testing, interviewing, hiring and onboarding
• Keeps job descriptions up-to-date, accurate and compliant with relevant federal, state and local laws for all positions
• Develops training and performance management program that ensures all employees are familiar with their job responsibilities, as well as relevant legal and safety requirements
• Creates and updates compensation strategy through market analysis and pay surveys
• Handles investigation and resolution of employee issues, concerns and conflicts
• Ensures all employment practices comply with federal, state and local regulations

About us

404 DM is a fast-growing data-driven creative solutions provider, with a portfolio of brands that include Myntra, Flipkart, and Wildcraft. Our team essentially stands for all things digital with an abundance of creativity. The focus lies in building - right from crafting compelling narratives that capture a brand's essence to the long-lasting relationships that are developed with each and every client, the agency believes that this is the driving force behind the work they do. 404 DM offers a wide variety of services in the digital sphere, including design, technology, media planning, and above all, creative strategizing that helps brands stand out amidst their contemporaries.

We are building this really cool product that will change the way brands do their marketing and acquire customers. We're looking for equally driven and highly skilled people to join us. We'd love to have a conversation with you and see if you and our team are the right fit for each other.

Roles and Responsibilities

• Defines site objectives by analyzing user requirements; envisioning system features and functionality.
• Designs and develops user interfaces to Internet/intranet applications by setting expectations and features priorities throughout the development life cycle; determining design methodologies and toolsets; completing programming using languages and software products; designing and conducting tests.
• Recommends system solutions by comparing advantages and disadvantages of custom development and purchase alternatives.
• Integrates applications by designing database architecture and server scripting; studying and establishing connectivity with network systems, search engines, and information servers.
• Completes applications development by coordinating requirements, schedules, and activities; contributing to team meetings; troubleshooting development and production problems across multiple environments and operating platforms.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Supports and develops web application developers by providing advice, coaching.
• SADs (Senior application Developer ) maintain the job duties of a supervisor as well as a lower-level application developer These duties can include regular consultations with the Team concerning software, creating new programs, and testing newly installed programs to verify functionality.
• The managerial side of being a leader can include writing reports on team progress and presenting those reports to upper executive committees, per Coding standards. SADs also make executive-level standards decisions for their department, ensure company policies are being followed and counsel employees as needed

Desired Candidate Profile

• Bachelor's or Master's degree in information technology or computer sciences. Combining full - time academics degree with certification in computer languages and software programs could be an added advantage.
• At least 5 to 8 years of experience as a leader with hands-on experience in programming languages such as Javascript, HTML, C++, PHP, Angular, Ajax, Rest Api, Node.Js, JQuery, MySQL, API Oath Integration, Shopify, Open Source app development, Social media Developer tool.

Key Responsibilities:

• Participate in full project life cycle (including requirement analysis, system design, development, and support if required).
• Partner with Project Managers, Business Analysts, and other developers to plan project work by providing estimates, risk analysis, technical options.
• Support and work collaboratively with teams across areas of design, development, quality assurance, and operations.
• Help define the vision for a product, identify dead ends and routes with untapped potential.
• Attend meetings to discuss and demonstrate solutions at both a technical and business level.

Required Skills

• 5+ years of web application development experience using at least one of the following: Javascript, Web Components, Angular, Polymer, ReactJS, Redux, LitElement, Svelte, VueJS, or knockout.js. Web Components is used and preferred.
• Experience with SPA (Single Page Application) design and implementation
• Experience with HTML5/CSS3/JavaScript/ and AJAX
• Experience working with a variety of APIs and RESTful interfaces
• Experience with performance optimization
• Experience integrating security best practices into the SDLC
• Experience with Git
• 1+ years of Agile development experience
• Experience manipulating and working with data in a variety of forms: csv, xml, json, structured and unstructured
• Intellectual curiosity and drive; self-starters will thrive in this position
• Passion for Technology: excitement for new technology, bleeding edge applications, and a positive attitude towards solving real world challenges

Desirable Skills

• SQL experience. PostGreSQL a plus.
• Knowledge of AWS or other cloud environments is a plus.
• Knowledge JIRA, Bamboo, Confluence, or BitBucket a plus.
• Experience with CI/CD is a plus.
• Experience working with databases and web applications in analytics, reporting or Business Intelligence is a plus.