11+ Equipment maintenance Jobs in Chennai | Equipment maintenance Job openings in Chennai

ABOUT THE JOB:

Job Title: Customer Success Executive

Location: Bangalore, Chennai

Job Type: Full-time

Company: Gigadesk Technologies Pvt. Ltd. [Greatify.ai]

Eligibility: 1–5 Years experience in handling ERP solutions in a Customer Success or client-facing role, preferably within EdTech or educational institutions.

COMPANY DESCRIPTION:

At Greatify.ai, we are transforming educational institutions with cutting-edge AI-powered solutions. Our platform acts as a smart operating system for colleges, schools, and universities—enhancing learning, streamlining operations, and maximizing efficiency. With 100+ institutions served, 100,000+ students impacted globally, and 1,000+ educators empowered, we are redefining the future of education.  

WEBSITE: https://www.greatify.ai/

JOB DESCRIPTION:

As a Customer Success Executive, you'll be the strategic partner to our clients, ensuring seamless onboarding, fostering long-term engagement, and driving measurable impact through our EdTech products/services. The role involves conducting tailored training sessions, analyzing user adoption metrics, and proactively resolving challenges to enhance both learning effectiveness and operational performance. Through close collaboration with product, support, and sales teams, the Customer Success Executive serves as the voice of the customer, helping shape future innovations that improve scalability, accessibility, and the overall learning experience.

KEY RESPONSIBILITIES:

● Guide new clients through the initial setup and product adoption process.

● Support clients specifically in onboarding and adoption of ERP modules within our platform.

● Ensure a smooth transition from the sales team to customer success.

● Conduct onboarding sessions or training workshops.

● Serve as the primary point of contact for assigned customers.

● Build strong relationships to foster loyalty and long-term engagement.

● Educate customers on features, best practices, and new updates.

● Act as a bridge between product development and the customer.

● Monitor customer usage metrics to identify risks or opportunities.

● Proactively reach out if usage drops or engagement declines.

● Troubleshoot issues or escalate them to technical support.

● Gather feedback and insights from customers and relay them to internal teams.

● Influence product roadmap and service improvements.

● Advocate for the customer internally.

KEY SKILLS:

● Excellent communication & interpersonal skills

● Strong problem-solving and critical thinking

● Empathy and customer-centric mindset

● Project management and organizational abilities

● Preferred Language: English, Kannada & Hindi

● Familiarity with CRM tools

● Candidates with prior experience managing ERP workflows (student information systems, LMS, or institutional CRMs) will be prioritized.

● Basic data analysis and reporting skills.

Join us at Greatify.ai and make a lasting impact on the Edtech Industry.

Job Summary:

We are looking for a highly skilled and experienced Java Backend Developer with 4.5+ years of hands-on experience in backend development, system design, and API integration. You’ll play a key role in designing and building high-performance backend systems that are scalable, secure, and reliable. As a core member of the engineering team, you’ll collaborate closely with product owners, architects, and other developers to deliver quality solutions.

Responsibilities:

• Design and develop backend components, REST APIs, and microservices using Java and Spring Boot.
• Contribute to the architectural decisions and system design discussions.
• Write clean, efficient, and testable code following best practices.
• Optimize application performance, scalability, and reliability.
• Integrate third-party APIs and work with external systems.
• Participate in code reviews, mentor junior developers, and support the team’s technical growth.
• Work closely with DevOps to support CI/CD pipelines and deployments.
• Troubleshoot and resolve complex issues in production and non-production environments.
• Keep up with industry trends and advocate for best practices in backend development.
• 
  

Required Skills:

• 4.5+ years of hands-on experience in backend development with Java (Java 8 or above).
• Strong expertise in Spring Framework (Spring Boot, Spring MVC, Spring Data).
• Experience designing and consuming RESTful APIs and working with microservices architecture.
• Solid understanding of relational and NoSQL databases (e.g., MySQL, PostgreSQL, MongoDB).
• Proficient with version control systems like Git and tools like Maven or Gradle.
• Familiarity with Docker, containerization, and cloud platforms (AWS/GCP/Azure).
• Experience with unit testing and integration testing (JUnit, Mockito, etc.).
• Good knowledge of software design principles, data structures, and algorithms.
• Excellent problem-solving skills and attention to detail.

About Rocketlane

https://rocketlane.com/">Rocketlane is a SaaS startup founded in April 2020 by https://www.linkedin.com/in/srikrishnang/">Srikrishnan Ganesan, https://www.linkedin.com/in/vignesh-girishankar/">Vignesh Girishankar, and https://www.linkedin.com/in/deepakbsub/">Deepak Balasubramanyam. Before Rocketlane, they built a successful in-app messaging startup that was acquired by Freshworks(NASDAQ: FRSH) in 2015.

Rocketlane launched in June 2021 and washttps://www.producthunt.com/posts/rocketlane"> #1 Product of the day on Product Hunt. It has a fast-growing, global customer base, including LinkSquares, AppCues, ContractPodAI, Chargebee, parcelLab, and many more.

Rapid early traction and customer love has catapulted Rocketlane to be recognized as a Leader in the G2 Category of Client Onboarding. Rocketlane has raised $21M in capital from global VCs such as 8VC, Nexus Venture Partners, Matrix Partners India, and super angels like Gokul Rajaram and Girish Mathrubootham.

Rocketlane offers a first-of-its-kind collaborative customer onboarding platform that enables businesses to onboard their customers better, faster, and smoother. It helps speed up revenue recognition and grow NRR for the vendor and enables faster time-to-value and a delightful customer onboarding experience.

What’s the opportunity?

Are you a backend developer looking to fast-track your learning and growth? Have you looked at world class products like Asana, Notion, or Airtable, and felt “I wish I were part of the early team that built these products”?

At Rocketlane, we’re a team that has previously built and rolled out globally successful SaaS products used by tens of thousands of customers. We’re laser focused on delivering a world class product again, and looking for an ambitious backend engineer to join our existing team of 9 engineers.

If it excites you to think of a fast-paced start-up environment, building something big from scratch, breaking down new problems, creating new APIs, working on performance issues, getting hands-on with devops initiatives, and showcasing demos of your work every Friday with a happy and passionate team, then this is the right opportunity for you.

Some of the tech problems you get to work-on as a backend engineer would be to build the backend for a modern spreadsheet experience from scratch, work on infra as code, write robust code that is fault tolerant, work on performant code that adheres to SLOs set by the organization. 

About you:

• 3 - 7 years of experience
• Expertise in the following areas
• Java
• HTTP Protocol
• You’ve heard of or worked with some of the following tech stacks / products
• Spring
• PostgreSQL
• Redis
• Docker
• Message brokers
• GitHub
• These non-functional areas are familiar to you
• Performance 
• Debugging
• Log management

Nice to have:

• Familiarity with AWS

What’s in it for me?

• Great opportunity: Rocketlane genuinely cares about everyone we hire. You’ll learn new things and grow no matter how experienced you are; you will be working with founders who have more than three decades of collective experience in building significant B2B SaaS startups. 
• Great team: Work with a world-class, high-velocity team that truly embodies the values of empathy, curiosity, and customer-centricity. Check out thehttps://www.linkedin.com/feed/hashtag/?keywords=rocketlane_meet_the_team"> MTT(Meet The Team) videos on our LinkedIn. 
• Great culture: An open, fun, and exciting startup culture that empowers its people to champion big problems with the freedom to think and innovate.
• Growth:  You could easily and quickly transition into other sales roles you might like.
• Impact: You get to be part of a global, passionate team in a fast-paced and growth-oriented environment. The team has a work philosophy of being high on ambition, ownership, and a bias for action.
• Monetary rewards and benefits: Competitive stipend, flexible leave policy, and more! 

Roles & Responsibilities :

● Expertise in ON OFF Page SEO activities.

● Identifying and implementing strategies to increase website traffic through organic search listings without being blacklisted.

● Proven SEM experience managing PPC campaigns across Google and other Search Engines.

● Handling all aspects of SEO, SMO and different ways of link building ● Solid understanding of performance marketing, conversion, and online customer acquisition

● Technical Analysis and Audit of the website. Good knowledge of Google webmaster Analytics.

● Experience with A/B and multivariate experiments

● Knowledge of ranking factors and search engine algorithms

● Up-to-date with the latest trends and best practices in SEO and SEM ● Should have a good understanding of the digital environment and the opportunities for using social media.

Skills Required :

● Excellent communication and team player skills.

● Ability to handle international clients

● Ability to manage multiple projects and handle clients

Skill Requirements:

• At least 3 to 9 years experience of using .NET development
• Experience in using ASP.NET or .Net Core for developing Windows, Web applications
• A good understanding of WPF, WCF, XAML, MVVM, MVC, Design Patterns
• A good understanding of T-SQL, MS SQL
• A solid understanding of OOP principles
• A good understanding of N-tier and N-layered architecture
• Strong analytical skills
• Attention to detail
• Experience in working effectively as part of a team
• Good written and verbal communication skills
• Inter-personal skills
• A flexible approach and ability to adapt
• Ability to work under own initiative

Our ideal candidate is comfortable collaborating with Product Owners, UX and UI Designers, Data Scientists and senior technical team members to build sound solutions to complex business challenges. A Self-starter and problem-solver will thrive in this position.

You should be strong JavaScript developer comfortable in all areas of the software development lifecycle and have experience with React, Node, Mongo, MySQL and Express in a scalable production environment. Some Python and familiarity with AWS would be welcomed.

Focus Areas and Core Responsibilities

Accountable for day-to-day implementation and launch of product roadmap features and updates.

Collaborate with Data Science, Tech and UX teams to create systems design and information architecture based off of user stories and requirements. Ensure test cases are properly written.

Maintain and work on the continuous improvement and development of company tools.

Coordinate with dev ops and QA to ensure continuous integration and deployment of production ready code.

Skillset, Qualifications, and Experience

• 5+ years of web application development experience including strong working knowledge of JavaScript, ReactJS, NodeJS, Mongo and Express.
• Familiar with asynchronous programming and object-oriented programming best practices. Must have prior experience with MVC design pattern
• Experience with node and linux commands necessary for debugging installations and deployment locally and on cloud services such as AWS
• Strong familiarity with a variety of APIs and RESTful interfaces
• Familiar with various methods for performance optimization
• Ability to work with UX/UI team to create a frictionless user experience and pixel perfect web components and data visualizations
• Experience integrating security best practices into the SDLC
• Expert level Git, including branching and best practices to resolve merge conflicts
• 1+ years of Agile development experience
• Experience manipulating and working with data in a variety of forms: csv, xml, json, structured and unstructured
• Excellent communicator who can work independently and be a team player
• Passion for Technology: excitement for new technology, bleeding edge applications, and a positive attitude towards solving real world challenges