Opensource Developer

Agency job

via UpgradeHR

Hyderabad, Chennai

3 - 6 yrs

₹8L - ₹12L / yr

Full time

Skills

Java

C++

Python

opensource

open daylight

SDN

Our client is largest U.S. wireless company with the largest 4G LTE network. Available in more than 500 markets, covering more than 301 million people. No. 1 in the telecommunications sector of Fortune magazine’s 2013 “World’s Most Admired Companies” list. More than 180,900 employees worldwide.

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Product Support Engineer - ANAROCK Group (ApnaComplex)

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ApnaComplex is one of India’s largest and fastest-growing PropTech disruptors within the Society & Apartment Management business. The SaaS based B2C platform is headquartered out of India’s tech start-up hub, Bangalore, with branches in 6 other cities. It currently empowers 3,600 Societies, managing over 6 Lakh Households in over 80 Indian cities to effortless manage all aspects of running large complexes seamlessly.

If it excites you to - drive innovation, create industry-first solutions, build new capabilities ground-up, and work with multiple new technologies, ApnaComplex is the place for you.

The primary responsibility of this role is to handle technical requests filed by the end users of the product, handle troubleshooting and resolve errors.

Key job responsibilities

Troubleshoot Issues
When technical issues with the product arise, production support engineers must act quickly to analyze the available data and find the root cause of the problem. They may then develop a solution themselves or pass the problem on to other engineering team members, all the while providing users with progress updates.
Contribute to Product Development
Production support engineers participate in all stages of the product development process, including designing, building, and testing. They also create useful tools such as internal software to automate key processes or platforms where customers can send inquiries and reviews.
Assist Users
This role entails interacting with product users, often external customers but sometimes also employees. These interactions can occur in various setups, including in-person meetings, phone calls, emails, and live messaging chats. In all of these cases, it’s vital to address concerns promptly and maintain a helpful attitude.
Prepare Technical Documentation
Production support engineers prepare extensive documentation when logging product issues, as they must note all details, including their observations, diagnoses, and action steps. Other common tasks include weekly reports summarizing production performance, release notes for upgrades, and troubleshooting guides.
Suggest Improvements
Because production support engineers deal with product issues first-hand, they can readily suggest overall product improvements, such as features that customers want. Ideally, they should also proactively evaluate engineering processes and provide recommendations to increase efficiency

Basic Skills & Qualifications

1-5 years of relevant experience.
Should be familiar with Database tools (such as excel or MySQL)
Should be familiar with Industry-specific tools (such as programming languages)
Should be familiar with Customer support software (such as Zoho Desk, Zendesk, or LiveAgent)

Skills that will help you build a success story with us

Problem Solving skills.
Technical expertise
Customer Service
Attention to detail
Multitasking

Locations: Bangalore

Quick Glances:

What to look for at ApnaComplex
Who are we A glimpse of ApnaComplex, know us better
ApnaComplex - Media – Visit our media page

ANAROCK Ethos - Values Over Value:

Our assurance of consistent ethical dealing with clients and partners reflects our motto - Values Over Value.

We value diversity within ANAROCK Group and are committed to offering equal opportunities in employment. We do not discriminate against any team member or applicant for employment based on nationality, race, color, religion, caste, gender identity / expression, sexual orientation, disability, social origin and status, indigenous status, political opinion, age, marital status or any other personal characteristics or status. ANAROCK Group values all talent and will do its utmost to hire, nurture and grow them.

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A Certified Great Place to Work, one of Inc.’s Best Workplaces and a recipient of the 2019 Glassdoor Top CEO employee’s choice award. The San Francisco Business Times and Silicon Valley Business Journal awarded AppLovin one of the Bay Area’s Best Places to Work in 2019, 2020 and 2021, and the Workplace Wellness Award in 2019 which recognizes businesses that are leaders in improving worker well-being.

We are seeking Senior Software Engineer / Senior Game Developer for feature development and engineering initiatives at one of AppLovin's largest studios. The game that is being worked on has tens of millions of daily active users, and the work will entail creating new game modes, new UI screens, and new features. The ideal candidate would know how to use multiple game frameworks and be comfortable learning new ones. All current game development is using a language called Monkey X, which is a cross platform reimagining of the BASIC programming language (with object oriented programming support). The team is currently split between California, Texas and Germany and the candidate would need to overlap mostly with European time zones but sometimes be available for calls with the West Coast.

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Requirements

Unity, Cocos2d, Flixel, Arcade, Pygame, Phaser, or other game framework experience.
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AppLovin is an equal opportunity employer and considers qualified applicants without regard to race, gender, sexual orientation, gender identity or expression, genetic information, national origin, age, disability, medical condition, religion, marital status or veteran status, or any other basis protected by law.

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Mamatha A

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Designs, scripts, configures, and run

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